Smart Currency Exchange www.smartcurrencyexchange.com

Smart Currency Exchange www.smartcurrencyexchange.com
★★★★★
4.8
93.0% of users recommend this
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Latest Reviews

“Compliance department is oversuspicious”

★☆☆☆☆

written by Kirkpatrickig489 on 17/10/2016

I had a bad experience with Smart Currency Exchange recently. I have opened an account and sent money overseas but suddenly was charged 20 euros by their intermediate bank which i was not aware of in their contract note or during booking process. This charge did not give me credibility and I have started to ask more questions on various currency related issues over the phone for my education and knowledge and understanding of different matters and services. Their customer advisor was over suspicious and did not interrupt me by simply saying " Sorry, we don't provide those services" but has continued long debating challenging chat and after that told their compliance department about his suspicious over speculations he thought I am intending to carry out. My account was suspended. I have complained and appealed but the simply did not want to listen and believe . There was no facts or evidences that I am speculating except asking various questions for my curiosity. Their censorship, prejudices and over suspicious attitude with racial profiling ,perhaps, when I asked why they don't trade Russian roubles when many other currency brokers do, is not very nice and I was disappointed. The bigger issue is that people stopped trusting each other and that's exactly what compliance department in Smart Currency did towards me.

Robob69's Comment

Written on: 13/04/2018

This charge is not made by Smart Currency Exchange but by the clearing bank in the destination country. I transfer money from my sterling account to my rand account in South Africa. I pay SCE and they transfer the full amount in ZAR to my bank in SA, The catch is that they have to use their UK bank to do this. As far as I know they use either Barclays or Bank of Ireland. Both of these banks use Standard Bank to clear the funds before passing the money on to my account with First National Bank . It is the clearing bank in the country of destination that makes this charge and not Smart Currency Exchange and there is nothing SCE can do about it and cannot incorporate the charge into their exchange rate as the clearing banks, at least in SA, will nor divulge how much they charge. It seems to be whatever they feel like at the time the money arrives

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“lost out ”

★★★☆☆

written by 1978O'Neal on 01/11/2014

I truly feel it wasn't correctly explained to me how I could lose money on these transactions. It really is a gamble, everything is always about how you can save money, but it doesn't always end that way. I am sure it works if there are no hiccups but that won't always happen. Pleasant enough but in essence I felt a fool and rather foolish in the end.

Smartcexchange's Comment

Written on: 03/11/2014

Hi,

Currency values fluctuate constantly when sending money abroad and all currency companies are subject to the market changes. I am sorry to hear that you feel that your options were not explained to you sufficiently, as this is one of our key service value's that separates us apart from many other currency companies. We are always aiming to increase the satisfaction of customers and I would greatly appreciate it if you could spare some time to talk to me personally about your account and experiences. Please call me or alternatively email me, letting me know if there is a convenient time I could call.

Kind Regards,
Pervinder
Customer Relations

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“Helpful, efficient and competitive service”

★★★★★

written by on 13/09/2014

I used Smart Currency Exchange to transfer funds, in September 2014, to my Spanish bank account for a house purchase. The rates that they offered were competitive (with other exchange specialists and particularly against my UK bank). They were also very accommodating in arranging transfers in multiple parts to minimise my receiving costs. Overall very pleased with their service and friendly approach. I would use them again.

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“Fast, efficient and secure. I definitely recommend them.”

★★★★★

written by Bennettsr1969 on 18/07/2014

Smart Currency Exchange literally saved me thousands arranging a forward contract for the lump sum transfer. After checking the company out with the FCA (formally FSA) we decided to use Smart Currency to transfer money abroad for a property purchase. Their rates were better than those being offered by our bank so it made sense to use them. I found the service easy to use and their communication was good. After our funds were deposited they had them exchanged and deposited in out foreign account on the same day. I would use them again and recommend to others!

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“Transfer NOT made”

★☆☆☆☆

written by Elsie359 on 08/06/2014

BE AWARE !! I requested a transfer and received the usual prompt response indicating the transfer had been completed by the Smart Currency Bank the following day. When my money failed to be credited to my foreign account I started enquiries with both SMART and my foreign bank. Only after numerous requests (over a number of days) to SMART did I get a response. They told me that my monies had been held onto for 7 DAYS for a routine Compliance Check and it was only my enquiry that (they say) initiated the release of my funds. I was given assurances that the money would be in my foreign bank that day - but it isn't. This delay has cost me worry, time and money calling abroad. Totally unacceptable !

Smartcurrencyclientsupport's Comment

Written on: 18/07/2014

So very sorry you had such a difficult experience. The delay is definitely not the norm here at Smart Currency Exchange and completely agree it is unacceptable. We have taken steps to ensure that this does not happen again and I believe this has all been resolved now, but if you have any more concerns, please don't hesitate to contact us directly, or do let us know how we can help.

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“Could not be better”

★★★★★

written by on 07/06/2013

I have used Smart Currency to transfer funds to Crete to buy a property. The whole experience could not have been more straightforward. Efficiency is their byword and the help I received was second to none. I deal with David Comber and he was happy to explain the whole process in detail. As I am a novice, this was much appreciated. If and when my husband and I move to Crete, we will certainly be using Smart Currency for all our transactions. Our first foray into buying a property in Crete in 2012 fell apart. We had to return our money to our UK Bank account and they helped us with this. Thankfully, we returned to Crete and have now found another property on which we have paid the deposit. This went without a hitch and the balance will be paid a couple of weeks from now. I would have no hesitation in recommending Smart Currency to property buyers and will be asking my estate agent and lawyer to take note of Smart Currency.

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“Wouldn't hesitate to recommend”

★★★★★

written by lukejoyce on 13/02/2013

I recently used SCE to transfer Euros having only previously used the bank. I was amazed at the saving - even for a relatively small amount. The process was clearly explained upfront and they sent me useful financial guides. They even allowed me to pre-book a guaranteed rate on the amount. The registration process was quick and easy and the transferred funds were in my account within 24hours of arrival. I thought the process would have taken much longer! The customer service from both Benoit Panissie & Martin George was outstanding - I wouldn't hesitate to recommend this company.

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“Exceptional service”

★★★★★

written by meditek on 31/08/2012

For years I have been using my bank to transfer money to my US bank. Once upon a time I used to get a reasonable exchange rate but in recent times it has become positively greedy! Fortunately, my brother introduced me too SCE. Joining was painless, the staff very professional, the procedure equally painless and they only took around 1.25%. The Dollars arrived in my US bank the following day which was a first as Barclays took forever. I would recommend SCE to anyone looking to transfer money abroad.

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“Excellent rates and service”

★★★★★

written by on 24/07/2012

I have used this company several times to send money to the netherlands. The exchange rate is better than oter companies and the money always arrived safely in my dutch account. The customer service is great and easy to get hold of. Would highly recoomend.

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“Smart Currency Exchange”

★★★★★

written by blwalker7 on 21/05/2012

I recently transferred funds to a euro account from Australia. Having only ever transferred funds through a bank account I was a little wary. I have to report that the service was personal, professional, efficient, reliable and accountable. I would highly recommend this company for transferring funds, The rate of exchange far exceeded the rate through a bank and the exchange occurred faster, at no cost and the company were communicable at all times. They live up to their name, I will no longer be using the banks, Smart Currency from here on.

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“Excellent Service - Rapido y Facil”

★★★★★

written by Axonides on 17/04/2012

I've been using Smart Currency since 2006, when I bought my house in Andalucia. And since then I've regularly transferred funds from the UK to my Spanish bank free of charge, at a good rate of exchange, without a single hitch. The timing is under my control and I can set the deal up in seconds using e-mail, SKYPE or mobile, with appropriate safeguards. Everything is done electronically and the latest transfer took just two working days to reach my account. Amazing. As it says above - "Rapido y Facil" - Quick and Simple! Highly recommended. Dave.

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“Can't be faulted...”

★★★★★

written by rob96 on 13/04/2012

Smart Currency Exchange has never failed me. They are always prompt and courteous when replying to a request for a quote. Their rates are better than any of the other exchange houses I have compared them with and they usually have the funds in my overseas account within 24 hours of receipt of my payment. Exceptional service.

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“Fair deal”

★★★★★

written by HSCOONAR on 26/03/2012

I have now used Smart Currency Exchange for remitting fund abroad for nearly two years. I have fund their dealings prompt,professional and fair. I wish them well.

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“We have been working with Smart Currency since April...”

★★★★★

written by cammino on 20/03/2012

We have been working with Smart Currency since April 2011. Whenever you work with these companies there is always an element of apprehension. No- one can afford to loose money. There was never any need for anxiety, whenever I e-mailed or phoned I had an immediate reply-which was always helpful,useful and honest. James, the trader who we use has been perfect. They helped us with the buying of our house in Italy and we now have our pensions sent to us through their services. The money arrives on time,we never have to worry at all. We would have no hesitation in recommending Smart Currency to friends or acquaintances.Sylvia Gould, Gualdo Italy.

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“A Highly Recommended Service....”

★★★★★

written by Hamilton2012 on 13/03/2012

I first used Smart Currency Exchange back in 2005 when I was buying a home in Costa Rica and was very pleased with the personal service and advice that I received direct from its founder Charles Purdy. Fast forward to 2012 and I had sold that property and wanted to consider bringing funds back to the UK. I noticed that the firm seem to have expanded somewhat and wondered if my client account was still available or whether the service would be as good. Charles responded immediately and put me on to one his brokers (Duncan) who went on to handle several transactions for me. These were carried out with all the speed, efficiency and professionalism you could wish for and perhaps most importantly on each occasion I was able to achieve the budgeted GBP figure that I had hoped for. E-mails and calls are answered immediately and once the contract was executed the funds were in my account the same day. Highly recommended.

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“Service was second to none.”

★★★★★

written by Suefry58 on 13/03/2012

Because we were moving abroad we needed the services of Smart Currency Exchange to ensure that we received the best exchange rate possible when it came to transferring our money over to Cyprus. Not only that, we needed to guarantee that rate so we didn't get any nasty surprises. Smart were very flexible and helpful throughout the entire process, which was very comforting during which was quite a stressful time! We would not hesitate to recommend Smart to anyone needing the services of a currency specialist. And thank you to Richard Brown for always being there, and being so helpful.

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“They offer great rates, fantastic, quick and reliable...”

★★★★★

written by on 01/03/2012

They offer great rates, fantastic, quick and reliable service. I've been using them for a few years and they are getting better all the time. I would recommend it anytime.

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“Efficient and effective”

★★★★★

written by MrsGin on 23/02/2012

Despite being offered a better than advertised rate by my overseas bank, SCE were able to better this and thus ensured I received the best deal possible - which was of course quite literally money in the bank! The advice and service provided was excellent throughout and the transaction made easy. I'd have no hesitation using them again.

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“Great, friendly & fast International bank to bank...”

★★★★★

written by nickg_44 on 23/02/2012

I use Smart Currency for converting CHF to GBP, and have been very impressed with the high quality of service that I receive. I like their personal feel and nearly always speak to the same trader (James) who helps me to transfer my savings at from Switzerland to UK. The service really works well and I am always impressed a the speed with which the money can be transferred. I also like the email updates as to the progress of the transaction which you don't get with a bank. When I do it with the bank I always feel like I may have typed the numbers in wrong and sent it to the wrong account because you never receive an update as to where the money is. Good service, nice people and most of all it saves me a few quid. Highly recommended!

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“Smart Currency Exchange are always the best!”

★★★★★

written by mbkinsey on 23/02/2012

I have dealt with Smart Currency Exchange on many occassions now and they are ALWAYS prompt, courteous and helpful. I ALWAYS compare the rates they quote - just in case - but never have they been beaten, which was not always the case with other companies I dealt with prior to using Smart Currency Exchange. Getting set up with them initially was also simpler and quicker than I had experienced elsewhere. I strongly rcommend them!

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Asked by FrankHands on 13th June 2014 Report this content
Does Smart Currency really exist? If I trade 100,000 Canadian for Euro's will I actually get the Euro's or are they just an internet scheme and my money will disappear into cyber space?

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Answers (1)
Report this content meditek Written on: 13/06/2014
May I suggest you read the reviews. I used them regularly to transfer pounds to my US account in dollars and the only problem was 4 years ago when an increasingly paranoid US system held up the transfer for 14 days because they wanted my US address which in the past had never been included. They give excellent exchange rates and can be contacted by phone or email. Theey are the best in my view.
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