Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
43% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Awful service, I refused to shop with them”

Written on: 01/06/2011 by Arron Is Here (2 reviews written)

Being trying to buy from these people as price was kind of competitive. They said they could price match so I sent them an email and link to a cheaper site. I had no reply for days so rang them. Sat on hold for ages, not helpful, rude people then said I hadn't emailed them (I did, and through the contact form on their site so their error) and then couldn't match the price anyway. Instead the price was £2 higher than it was advertised on google shopping. She said it was googles error not… Read Full Review

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★★☆☆☆

“i was looking for a pair of craghoppers and stumbled...”

Written on: 23/05/2011

i was looking for a pair of craghoppers and stumbled across outdoor mania, they were a really good price even with the delivery charge. they arrived on time but did not fit so i returned them for a refund.
37 days later i noticed the rufund had not appeared in my bank. after a call to customer services they said they have upto 30 days to refund back to the card. well we now 7 days over that, we will see.
please beaware of this if you return an item… Read Full Review

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★★★★★

“I needed a last minute order for my son to take on a...”

Written on: 16/05/2011

I needed a last minute order for my son to take on a school trip. I rang to check availability as advised on your website and spoke to Victoria who was extremely helpful and ensured that the jacket was delivered to us the next day. We would definitely use the site again as the customer service was so good - even though the same products are available from other internet sites… Read Full Review

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★☆☆☆☆

“ordered a canoe and paddles and pump. the canoe...”

Written on: 08/05/2011

ordered a canoe and paddles and pump. the canoe arrived within few days, great i thought,then said on invoice pump and paddles to follow. strange i thought as said in stock on website. rang told out of stock. rang again still waiting for stock. told website is not constantly updated. i told them if it said on website not in stock i wouldnt have bothered ordering. premium rate calls too and couldnt be bothered to reply to emails. cancelled order, stick with amazon… Read Full Review

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★☆☆☆☆

“If only I had found this review site before...”

Written on: 06/05/2011

If only I had found this review site before ordering.... Its simple you can fool yourself into believing the 5* reviews if you want but lets face it if outdoor mania spent more time providing a service and less writing fictitious reviews about themselves there would be no need to for me to write this. Still awaiting refund 3 months down the line. No reply to emails and never get past on hold music when you try to phone. Dont use them!!!!… Read Full Review

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Arron Is Here's Comment

Written on: 01/06/2011

here here, or they should at least learn how to write believable reviews.

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★☆☆☆☆

“They say they have items in stock on their web site -...”

Written on: 26/04/2011 by Milbank (1 review written)

They say they have items in stock on their web site - but they do not. I ordered several items, nothing came, tried to get in touch via phone many times......you pay a premium rate and wait for an hour - this happens all the time. Eventually i turned up at their premises paid for the goods that they had in stock (less than half of order) and cancelled the rest.

They then charged me for all of the goods - after many phone calls, lies and misinformation I reported them to trading standards… Read Full Review

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★★★★★

“Very quick service, and a lovely delivery man who...”

Written on: 18/04/2011 by brendapat (1 review written)

Very quick service, and a lovely delivery man who phoned me to let me know the lady over the road had takne my tent in as I was at work very jolly man.
excellent all round service thank you :-)
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★☆☆☆☆

“ ”

Written on: 13/04/2011


I ordered a pair of Merrell shoes on the site.
The Item showed as In Stock, with free next day delivery.
Emailed and got no response, have since phoned 3 times, each time to be told they are expected in the next couple of days. Today (a month after ordering) I received an email saying order has been cancelled! They are still shown as in stock and next day delivery on website!!! Absolutely rubbish and shocking customer services! Very unimpressed!… Read Full Review

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★☆☆☆☆

“I ordered a pair of Merrell shoes on the site. ”

Written on: 13/04/2011

I ordered a pair of Merrell shoes on the site.
The Item showed as In Stock, with free next day delivery.
Order status is Awaiting Allocation since 4 days! On the Internet site it still shows as In Stock.
I sent a mail and no response… Read Full Review

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★★★★★

“Good quality item, however they were too small and...”

Written on: 30/03/2011

Good quality item, however they were too small and have been returned for refund. i would use the website again, and would recommend it to friends… Read Full Review

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★★★★★

“I ordered these sandals on the Friday evening,...”

Written on: 29/03/2011

I ordered these sandals on the Friday evening, received an email advising me of delivery on the Monday and they promptly arrived on the Tuesday. I found this company to be an excellent business offering extreme value for money and efficient at delivering the goods… Read Full Review

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★★★★★

“staff were knowledgable and helpfull at the order stage ”

Written on: 28/03/2011

staff were knowledgable and helpfull at the order stage
also helpfull in tracking my order for me
the boots were delivered the next day on free delivery
great service, good price, I have already recommended this shop, will continue to do so and will use again myself
thank you


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★★★★☆

“I don't like buying online....I'd prefer to see what...”

Written on: 28/03/2011

I don't like buying online....I'd prefer to see what I'm buying...but having said that, this site was good and the delivery very quick. The only negative point is that the box was split, this may be down to the post, but as it's a present it did disappoint. I would recommend the site to friends… Read Full Review

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★★★★★

“After doing some research online I found the website...”

Written on: 28/03/2011

After doing some research online I found the website to offer good value for money. So I decided to use the online shop, and was pleasantly surprised, there was excellent communication, and very quick delivery. I would recommend using this shop… Read Full Review

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★☆☆☆☆

“no one answered the telephone after ringing and...”

Written on: 26/03/2011

no one answered the telephone after ringing and ringing, no reply via email either Tried somewhere else… Read Full Review

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★★★★★

“i think you where very good delivery excellect, but...”

Written on: 27/03/2011

i think you where very good delivery excellect, but the fleeces I sent for were to big. So I must send them back to you. but do not know address. Is it the same as web site. Please could you let me know so I can get them back to you as soon as possible. thank you.
The delivery was very good… Read Full Review

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★★★★★

“Went to collect in person after ordering on line. ”

Written on: 24/03/2011 by alexanderhouse (1 review written)

Went to collect in person after ordering on line.
Amazing shop and excellent service, easy parking, nice coffee also. Will definately be back and will recommend to friends!
Whilst at shop, a passer by who was organising a camping weekend was short of a bung for an airbed - staff bent over backwards to find a spare for him! I thought this was exceptional service!
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★☆☆☆☆

“Wrong products arrived - different from order form....”

Written on: 24/03/2011

Wrong products arrived - different from order form. Tried 3 times to get through to the customer help line telephone number on the order form. Was told I was in a queue and was the next customer. Eventually tried the returns number I was told the offices were closed! Dreadful - will not use this lot again… Read Full Review

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★★★★★

“I was very impressed with the service offered it was...”

Written on: 23/03/2011

I was very impressed with the service offered it was quick and reliable and I would most certainly use it again and also recommend it to my friends and family… Read Full Review

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★★★★★

“The overall service was excellent, especially the...”

Written on: 23/03/2011

The overall service was excellent, especially the delivery! Listed as standard (1-3 Days) actually turned out to be next day! Absolutely brilliant!! Wouldnot hesitate to recommend to a friend or family… Read Full Review

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