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Written on: 17/12/2011 by greddock (1 review written)
I ordered a dare to be upstage package said it was in stock when it wasnt and got a e mail a week later to say they were getting the stock in the next day and i would have my order 3 to 4 days later a month went by and nothing so i called them to find out where it was they said it was sent out the day before .. Once i got it i relised that they had sent me the dare to be sweeper package and charged me 179 pounds for it when its a 99 pound suit so i called them to be told it was a mistake (AYE… Read Full Review
Written on: 03/12/2011
I was looking for these wellies for a while and then found them on the site. I wanted to be sure they were the same ones so I emailed them and I got a response straight away - even in the evening. Once I ordered them they were sent with no carriage charge - really quickly. There wasn't anything negative about the experience. It was very good… Read Full Review
Written on: 30/11/2011 by atj14144 (1 review written)
Well, I hope this review is third time lucky as the submitting procedure has dumped my review twice! (Not Outdoormania's problem may I add) However, here's to trying to remember what I said before. I have ordered from Outdoormania a number of times whilst they were mail order only and have had no problems. They have just opened a new warehouse type shop on three floors in the "Last of the Summer Wine" town, so rather than waiting for mail order deliveries, we decided to go and see them in… Read Full Review
Written on: 22/11/2011 by gerdy252 (1 review written)
Tried to order a jacket from this company for the first time. The first order was sent to the same house number on a neighbouring street in London, due to a 'error by the warehouse team'. Yodel is the delivery company who seem to sign as delivered on behalf of the customer whether you are there or not. Called the expensive 0844 number for the first of many calls, to be told I'd have to wait for it to be verified by Yodel as a missed delivery. A week later, still heard nothing, called 0844 to… Read Full Review
Written on: 15/11/2011 by Bankermullins (1 review written)
It isn't often I feel compelled to write about the services of a web business but in the case of Outdoormania, their service was truly excellent. Not only did they promptly despatch my 15 sets of skiwear for a group ski trip I was arranging but they offered discount and emailed at every step of the way. Plus their tracking system allowed me to track the delivery through every stage - right to my doorstep. An amazing service that I am definitely going to tell all my friends about… Read Full Review
Written on: 03/09/2011 by j140870 (2 reviews written)
Yet another story of ordering something that is apparently in stock only to be sent a curt email 5 days later that my out had been cancelled as the item is out of stock. Unfortunately, I hadn't found this site first, as they seem to have form I WILL NEVER EVER USE THIS BUNCH OF COWBOYS AGAIN. IDIOTS !!… Read Full Review
Written on: 26/08/2011 by tradders (4 reviews written)
Web site seems a bit erratic. When recently looking for a pair of boots I decided on a pair of Merrells. Went onto the web site and input the size I wanted and they showed up as being in stock. Decided to do a price comparison with Go Outdoors. Returned to the Outdoor Mania web site 5 minutes later and it told me that they were out of stock. Left it another 5 minutes and returned to web site to be informed that they were back in stock. Fortunately I don't have to rely on the web site as the… Read Full Review
Written on: 18/08/2011 by rosiejhall (1 review written)
Ordered a tent and groundsheet from this company in July 2011. Website said the items were in stock but when I called to check was told that both would take 5-7 days (apparently website is not live so do not trust what it says). Customer service was initially good. Had a call from Outdoormania after about 6 days to say tent was in stock but they were waiting for groundsheet. As we live locally to their showroom and had arranged to collect we told them we would wait to collect. They reassured me… Read Full Review
Written on: 17/08/2011
The trousers were a gift for my sister's birthday. She is not very tall and has never succeeded in finding a pair that weren't far too long for her. I had looked in several local outdoor gear shops but was unable to find anything suitable. Having found your website by 'Googling' waterproof over trousers, I was delighted to see that you stocked Regatta trousers with a choice of standard or short length. Very soon after the trousers were delivered (within 3 days, as promised)I received a… Read Full Review
Written on: 17/07/2011
HH baselayer did not fit properly, HH label said 'S' advertised on website as '10'. Contacted Outdoormania and they exchanged for a bigger size and refunded the returns postage. Good customer service. However, I would not necessarily recommend them to a friend as their website details a very complicated returns policy, which could be time consuming and (possibly temporarily) expensive. Also, the items I bought were averagely priced, rather than competitively priced, particularly the thermals… Read Full Review
Written on: 08/06/2011
Ordered shoes over one month ago as price was competitive and they had them in stock on the web site. After one month still not delivered. When I rang them and i finally got through they told me i must have been mistaken as they are still awaiting delivery. It still says on the website 'in stock'. DONT BELIEVE THE LIES... DONT WASTE YOUR TIME OR MONEY... BUY ELSEWHERE!… Read Full Review
Written on: 01/06/2011 by Arron Is Here (2 reviews written)
Being trying to buy from these people as price was kind of competitive. They said they could price match so I sent them an email and link to a cheaper site. I had no reply for days so rang them. Sat on hold for ages, not helpful, rude people then said I hadn't emailed them (I did, and through the contact form on their site so their error) and then couldn't match the price anyway. Instead the price was £2 higher than it was advertised on google shopping. She said it was googles error not… Read Full Review
Written on: 23/05/2011
i was looking for a pair of craghoppers and stumbled across outdoor mania, they were a really good price even with the delivery charge. they arrived on time but did not fit so i returned them for a refund.
37 days later i noticed the rufund had not appeared in my bank. after a call to customer services they said they have upto 30 days to refund back to the card. well we now 7 days over that, we will see.
please beaware of this if you return an item… Read Full Review
Written on: 16/05/2011
I needed a last minute order for my son to take on a school trip. I rang to check availability as advised on your website and spoke to Victoria who was extremely helpful and ensured that the jacket was delivered to us the next day. We would definitely use the site again as the customer service was so good - even though the same products are available from other internet sites… Read Full Review
Written on: 08/05/2011
ordered a canoe and paddles and pump. the canoe arrived within few days, great i thought,then said on invoice pump and paddles to follow. strange i thought as said in stock on website. rang told out of stock. rang again still waiting for stock. told website is not constantly updated. i told them if it said on website not in stock i wouldnt have bothered ordering. premium rate calls too and couldnt be bothered to reply to emails. cancelled order, stick with amazon… Read Full Review
Written on: 06/05/2011
If only I had found this review site before ordering.... Its simple you can fool yourself into believing the 5* reviews if you want but lets face it if outdoor mania spent more time providing a service and less writing fictitious reviews about themselves there would be no need to for me to write this. Still awaiting refund 3 months down the line. No reply to emails and never get past on hold music when you try to phone. Dont use them!!!!… Read Full Review
Written on: 26/04/2011 by Milbank (1 review written)
They say they have items in stock on their web site - but they do not. I ordered several items, nothing came, tried to get in touch via phone many times......you pay a premium rate and wait for an hour - this happens all the time. Eventually i turned up at their premises paid for the goods that they had in stock (less than half of order) and cancelled the rest.
They then charged me for all of the goods - after many phone calls, lies and misinformation I reported them to trading standards… Read Full Review
Written on: 18/04/2011 by brendapat (1 review written)
Very quick service, and a lovely delivery man who phoned me to let me know the lady over the road had takne my tent in as I was at work very jolly man.
excellent all round service thank you :-)
… Read Full Review
Written on: 13/04/2011
I ordered a pair of Merrell shoes on the site.
The Item showed as In Stock, with free next day delivery.
Emailed and got no response, have since phoned 3 times, each time to be told they are expected in the next couple of days. Today (a month after ordering) I received an email saying order has been cancelled! They are still shown as in stock and next day delivery on website!!! Absolutely rubbish and shocking customer services! Very unimpressed!… Read Full Review
As rated by real users
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