Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
42.1% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Terrible customer service”

Written on: 18/08/2011 by rosiejhall (1 review written)

Ordered a tent and groundsheet from this company in July 2011. Website said the items were in stock but when I called to check was told that both would take 5-7 days (apparently website is not live so do not trust what it says). Customer service was initially good. Had a call from Outdoormania after about 6 days to say tent was in stock but they were waiting for groundsheet. As we live locally to their showroom and had arranged to collect we told them we would wait to collect. They reassured me… Read Full Review

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★★★★★

“Complete satisfaction with quality, price and delivery...”

Written on: 17/08/2011

The trousers were a gift for my sister's birthday. She is not very tall and has never succeeded in finding a pair that weren't far too long for her. I had looked in several local outdoor gear shops but was unable to find anything suitable. Having found your website by 'Googling' waterproof over trousers, I was delighted to see that you stocked Regatta trousers with a choice of standard or short length. Very soon after the trousers were delivered (within 3 days, as promised)I received a… Read Full Review

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★★★★☆

“Exchanged without problems”

Written on: 17/07/2011

HH baselayer did not fit properly, HH label said 'S' advertised on website as '10'. Contacted Outdoormania and they exchanged for a bigger size and refunded the returns postage. Good customer service. However, I would not necessarily recommend them to a friend as their website details a very complicated returns policy, which could be time consuming and (possibly temporarily) expensive. Also, the items I bought were averagely priced, rather than competitively priced, particularly the thermals… Read Full Review

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★★★★★

“Excellent for me”

Written on: 29/06/2011 by pedrorobbo (1 review written)

Having read a few reviews on here I was quite wary - so i phoned them rather than order online. Ordered at 1230 yesterday and receive today - excellent quality. Would recommend… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!”

Written on: 08/06/2011

Ordered shoes over one month ago as price was competitive and they had them in stock on the web site. After one month still not delivered. When I rang them and i finally got through they told me i must have been mistaken as they are still awaiting delivery. It still says on the website 'in stock'. DONT BELIEVE THE LIES... DONT WASTE YOUR TIME OR MONEY... BUY ELSEWHERE!… Read Full Review

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★☆☆☆☆

“Awful service, I refused to shop with them”

Written on: 01/06/2011 by Arron Is Here (2 reviews written)

Being trying to buy from these people as price was kind of competitive. They said they could price match so I sent them an email and link to a cheaper site. I had no reply for days so rang them. Sat on hold for ages, not helpful, rude people then said I hadn't emailed them (I did, and through the contact form on their site so their error) and then couldn't match the price anyway. Instead the price was £2 higher than it was advertised on google shopping. She said it was googles error not… Read Full Review

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★★☆☆☆

“i was looking for a pair of craghoppers and stumbled...”

Written on: 23/05/2011

i was looking for a pair of craghoppers and stumbled across outdoor mania, they were a really good price even with the delivery charge. they arrived on time but did not fit so i returned them for a refund.
37 days later i noticed the rufund had not appeared in my bank. after a call to customer services they said they have upto 30 days to refund back to the card. well we now 7 days over that, we will see.
please beaware of this if you return an item… Read Full Review

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★★★★★

“I needed a last minute order for my son to take on a...”

Written on: 16/05/2011

I needed a last minute order for my son to take on a school trip. I rang to check availability as advised on your website and spoke to Victoria who was extremely helpful and ensured that the jacket was delivered to us the next day. We would definitely use the site again as the customer service was so good - even though the same products are available from other internet sites… Read Full Review

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★☆☆☆☆

“ordered a canoe and paddles and pump. the canoe...”

Written on: 08/05/2011

ordered a canoe and paddles and pump. the canoe arrived within few days, great i thought,then said on invoice pump and paddles to follow. strange i thought as said in stock on website. rang told out of stock. rang again still waiting for stock. told website is not constantly updated. i told them if it said on website not in stock i wouldnt have bothered ordering. premium rate calls too and couldnt be bothered to reply to emails. cancelled order, stick with amazon… Read Full Review

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★☆☆☆☆

“If only I had found this review site before...”

Written on: 06/05/2011

If only I had found this review site before ordering.... Its simple you can fool yourself into believing the 5* reviews if you want but lets face it if outdoor mania spent more time providing a service and less writing fictitious reviews about themselves there would be no need to for me to write this. Still awaiting refund 3 months down the line. No reply to emails and never get past on hold music when you try to phone. Dont use them!!!!… Read Full Review

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Arron Is Here's Comment

Written on: 01/06/2011

here here, or they should at least learn how to write believable reviews.

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★☆☆☆☆

“They say they have items in stock on their web site -...”

Written on: 26/04/2011 by Milbank (1 review written)

They say they have items in stock on their web site - but they do not. I ordered several items, nothing came, tried to get in touch via phone many times......you pay a premium rate and wait for an hour - this happens all the time. Eventually i turned up at their premises paid for the goods that they had in stock (less than half of order) and cancelled the rest.

They then charged me for all of the goods - after many phone calls, lies and misinformation I reported them to trading standards… Read Full Review

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★★★★★

“Very quick service, and a lovely delivery man who...”

Written on: 18/04/2011 by brendapat (1 review written)

Very quick service, and a lovely delivery man who phoned me to let me know the lady over the road had takne my tent in as I was at work very jolly man.
excellent all round service thank you :-)
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★☆☆☆☆

“ ”

Written on: 13/04/2011


I ordered a pair of Merrell shoes on the site.
The Item showed as In Stock, with free next day delivery.
Emailed and got no response, have since phoned 3 times, each time to be told they are expected in the next couple of days. Today (a month after ordering) I received an email saying order has been cancelled! They are still shown as in stock and next day delivery on website!!! Absolutely rubbish and shocking customer services! Very unimpressed!… Read Full Review

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★☆☆☆☆

“I ordered a pair of Merrell shoes on the site. ”

Written on: 13/04/2011

I ordered a pair of Merrell shoes on the site.
The Item showed as In Stock, with free next day delivery.
Order status is Awaiting Allocation since 4 days! On the Internet site it still shows as In Stock.
I sent a mail and no response… Read Full Review

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★★★★★

“Good quality item, however they were too small and...”

Written on: 30/03/2011

Good quality item, however they were too small and have been returned for refund. i would use the website again, and would recommend it to friends… Read Full Review

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★★★★★

“I ordered these sandals on the Friday evening,...”

Written on: 29/03/2011

I ordered these sandals on the Friday evening, received an email advising me of delivery on the Monday and they promptly arrived on the Tuesday. I found this company to be an excellent business offering extreme value for money and efficient at delivering the goods… Read Full Review

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★★★★★

“staff were knowledgable and helpfull at the order stage ”

Written on: 28/03/2011

staff were knowledgable and helpfull at the order stage
also helpfull in tracking my order for me
the boots were delivered the next day on free delivery
great service, good price, I have already recommended this shop, will continue to do so and will use again myself
thank you


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★★★★☆

“I don't like buying online....I'd prefer to see what...”

Written on: 28/03/2011

I don't like buying online....I'd prefer to see what I'm buying...but having said that, this site was good and the delivery very quick. The only negative point is that the box was split, this may be down to the post, but as it's a present it did disappoint. I would recommend the site to friends… Read Full Review

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★★★★★

“After doing some research online I found the website...”

Written on: 28/03/2011

After doing some research online I found the website to offer good value for money. So I decided to use the online shop, and was pleasantly surprised, there was excellent communication, and very quick delivery. I would recommend using this shop… Read Full Review

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★☆☆☆☆

“no one answered the telephone after ringing and...”

Written on: 26/03/2011

no one answered the telephone after ringing and ringing, no reply via email either Tried somewhere else… Read Full Review

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