Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
40% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Outdoor Mania - www.outdoormania.co.uk

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★★★★☆

“I don't like buying online....I'd prefer to see what...”

Written on: 28/03/2011

I don't like buying online....I'd prefer to see what I'm buying...but having said that, this site was good and the delivery very quick. The only negative point is that the box was split, this may be down to the post, but as it's a present it did disappoint. I would recommend the site to friends… Read Full Review

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★★★★★

“After doing some research online I found the website...”

Written on: 28/03/2011

After doing some research online I found the website to offer good value for money. So I decided to use the online shop, and was pleasantly surprised, there was excellent communication, and very quick delivery. I would recommend using this shop… Read Full Review

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★☆☆☆☆

“no one answered the telephone after ringing and...”

Written on: 26/03/2011

no one answered the telephone after ringing and ringing, no reply via email either Tried somewhere else… Read Full Review

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★★★★★

“i think you where very good delivery excellect, but...”

Written on: 27/03/2011

i think you where very good delivery excellect, but the fleeces I sent for were to big. So I must send them back to you. but do not know address. Is it the same as web site. Please could you let me know so I can get them back to you as soon as possible. thank you.
The delivery was very good… Read Full Review

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★★★★★

“Went to collect in person after ordering on line. ”

Written on: 24/03/2011 by alexanderhouse (1 review written)

Went to collect in person after ordering on line.
Amazing shop and excellent service, easy parking, nice coffee also. Will definately be back and will recommend to friends!
Whilst at shop, a passer by who was organising a camping weekend was short of a bung for an airbed - staff bent over backwards to find a spare for him! I thought this was exceptional service!
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★☆☆☆☆

“Wrong products arrived - different from order form....”

Written on: 24/03/2011

Wrong products arrived - different from order form. Tried 3 times to get through to the customer help line telephone number on the order form. Was told I was in a queue and was the next customer. Eventually tried the returns number I was told the offices were closed! Dreadful - will not use this lot again… Read Full Review

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★★★★★

“I was very impressed with the service offered it was...”

Written on: 23/03/2011

I was very impressed with the service offered it was quick and reliable and I would most certainly use it again and also recommend it to my friends and family… Read Full Review

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★★★★★

“The overall service was excellent, especially the...”

Written on: 23/03/2011

The overall service was excellent, especially the delivery! Listed as standard (1-3 Days) actually turned out to be next day! Absolutely brilliant!! Wouldnot hesitate to recommend to a friend or family… Read Full Review

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★★★★★

“Although I indicated on my order that the goods could...”

Written on: 22/03/2011

Although I indicated on my order that the goods could be left in the porch and this info was included on the invoice it did not appear on the outside packageing. The carrier left the shoes under a car in the driveway and left a note telling me where to find them… Read Full Review

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★★★★★

“A slick operation. Professional well trained telephone...”

Written on: 22/03/2011

A slick operation. Professional well trained telephone operators, lightning fast delivery and extremely low prices. An easy to use clear and concise website. One day all ecommerce sites will be this way!… Read Full Review

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Arron Is Here's Comment

Written on: 01/06/2011

Obviously written by the retailer. So many diabolical reviews of these people that this can't be true. "One day all ecommerce sites will be this way!" Fantastic sentence, really made me giggle although you kind of pushed it a bit there and made it sound really obvious that this isn't a genuine review.

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★★★★☆

“I wanted a waterproof jacket for walks on my caravan...”

Written on: 21/03/2011

I wanted a waterproof jacket for walks on my caravan trips and at a sensible price.
Your jacket and service fitted the bill perfectly… Read Full Review

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★★★★☆

“Good: Nice site, easy to use. ”

Written on: 21/03/2011

Good: Nice site, easy to use.
Less good: It took time to find out which size & colour of trousers were actually available (Craghoppers, Kiwi, sale prices). More mouse clicks were involved than I think should have been… Read Full Review

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★★★★★

“Excellent, fast service, can't ask for any more than...”

Written on: 21/03/2011

Excellent, fast service, can't ask for any more than that!
Good prices and great products. The only thing I would like to change is the lack of free returns. As it is very difficult to get the size right with clothing online, this would really help, as it is costly to return items… Read Full Review

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★★★★★

“Easy to order off the website. i ordered a Gelert tent...”

Written on: 21/03/2011

Easy to order off the website. i ordered a Gelert tent which was well priced. Good communication via email. We missed the first delivery from FedEx but a quick phone and this was rearranged and delivered exactly when they said. I would definitely use again and recommend… Read Full Review

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★★★★★

“Saved me quite a lot of money on a Berghaus jacket....”

Written on: 20/03/2011

Saved me quite a lot of money on a Berghaus jacket. Customer services guy was very helpful saving me more money and the jacket turned up very next day. I would say a thoroughly enjoyable online shopping experience… Read Full Review

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★★★★★

“An excellent service with good telephone support if...”

Written on: 21/03/2011

An excellent service with good telephone support if required. Good to speak to a real-live person to help with queries and questions.

Every item was packaged well and arrived promptly. Impressed with the quality of the goods and the overall service provided… Read Full Review

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★☆☆☆☆

“Ordered a jacket when I rang (took 10mins to get...”

Written on: 15/03/2011

Ordered a jacket when I rang (took 10mins to get through) to check on delivery
as after 4 days still no delivery date I was told it was out of stock & they were not getting any more.I don,t no when they were going to inform me?
So not very pleased to say least!… Read Full Review

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★★★★★

“Ordered off them three times now and always good....”

Written on: 17/03/2011

Ordered off them three times now and always good. Always best price always arrives on time. As for service never called them as orders always arrive next day. Well done, keep up the good job!… Read Full Review

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★☆☆☆☆

“Picture on website is not the same as the product they...”

Written on: 16/03/2011

Picture on website is not the same as the product they dispatched. Unable to contact via phone and emails go unanswered! Pay a bit more if necessary and deal with a professional set up… Read Full Review

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★★★★★

“Outdoormania promised the best prices but I didn't...”

Written on: 15/03/2011

Outdoormania promised the best prices but I didn't know if they could match their prices with good service. I ordered lot of stuff and asked whether I could get it next day. Customer service was good and all the clothing arrived next day. Quality was good and I couldn't believe the price. Would recommend… Read Full Review

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