Outdoor Mania - www.outdoormania.co.uk

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Outdoor Mania - www.outdoormania.co.uk
★★★☆☆
2.8
44.0% of users recommend this
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  • Value For Money

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Latest Reviews

“Excellent customer service”

★★★★★

written by ccTrujillo105 on 05/01/2017

I received a great service so very surprised to see bad reviews but I suppose people only bother when it's negative, i was warmly welcomed and the assistant was super helpful I only went in for some gloves for my son, they unfortunately didn't have the size in but were happy to order in for me. The stick range they have is superb and the lowest prices I have seen anywhere as I result I left with a long waterproof dog walking coat that I am delighted with, I will be returning for some fell running shoes. If you are wanting good quality with low prices I recommend it.

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“POOR SERVICE. AVOID!”

★☆☆☆☆

written by GillPowell1959 on 23/06/2016

They sent the wrong item. I ordered a 5cm Vango Adventure sleeping mat. They sent a 3cm one. Big difference in price. I was told that "the pickers had picked the wrong item" . They arranged for item to be collected (within 2 days). Said they would not send correct product until they had received the returned item! What a cheek when it was their mistake! They have debited my account with the money but no goods! Appalling. A week later I've heard nothing about when I will receive the item I originally ordered. Delivery cost £5. I will be requesting a full refund including delivery costs if they are unable to deliver the goods I ordered. They certainly arranged for item to be picked up quick enough. Why can't their delivery be with the same speed! Their website leaves a lot to be desired. I should have taken heed then. I will never use this company again. I will also tell my friends and family not to use them! Cow boy company with useless staff!

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Gillpowell1959's Response to GillPowell1959's Review

Written on: 23/06/2016

Update. After waiting over 30 minutes to speak to someone today, 20 minutes of that being told I am first inline! they advised they do not have any 5cm vango double sleeping mats in stock and that an email was sent yesterday advising I would get a full refund. No email and no refund to date. Looked online and they are advertising 5cm vango double sleeping mat in stock! What a shambles. I will be speaking to trading standards about them.

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“TERRIBLE ! ”

★☆☆☆☆

written by 457Blake on 31/03/2016

website said 1-3 days delivery time. I ordered on bank holiday Friday needing delivery by following Friday. First thing Tuesday morning I checked that this would be possible. I was told 'yes, the package will be with you on Wed or Thursday'. indeed a package turned up wednesday but only had 1 of the 4 items in it. When i enquired about the other items I was told they are not yet in stock. Why was customer services not able to tell me this on Tuesday ?? Apalling. and they were pretty rude to boot !

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“Don't take any notice of their web site”

★★☆☆☆

written by on 29/02/2016

The prices are good when the items are in stock, but with the past 5 orders I have placed with them where it item is listed as being in stock on their web site it turns out not to be and consequently the orders are cancelled. There communication is chronically bad.

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“BEWARE HIDDEN COSTS”

★☆☆☆☆

written by Desiraet476 on 12/01/2016

I ordered a jacket in early December and hadn't received it by the 10th so rang them kept being put in a queue,rang a total of 5 times and took 40 mins of waiting as no.1 in the queue. Only to be told they were awaiting stock so I asked for the order to be cancelled. I have just received my mobile bill and the 5 calls to 0844 number have cost me £16.39!!!!!! I have just sent them a stinking email not that it will do much good. Please stay away from this company! I think this company should be made to advise customers that the 0844 number is a premium rate number. After all if they offered a good service there would be no need to ring them.

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“Scepticism washed away!! Thanks guys :) READ THIS ONE”

★★★★★

written by Kimimonster on 18/11/2015

Overview: • CALL THEM before you order online. • Call in the morning to guarantee a quick answer. • Freephone number• A really friendly, helpful team • Genuine items • Quick postage ( on over £100 spend) • Great prices, well worth it! :) (It's worth reading on as well, sorry it's long!!) *This review is my honest view and I am not connected to Outdoormania in any way other than being a happy customer wanting others to experience the same!* After reading the reviews on this site, I was understandably sceptical about whether I could trust outdoormania. HOWEVER! I called up the lovely people who work there and spoke for a while about what I was looking for, having looked it up online first. They confirmed that they had it in stock and reserved both sizes for me until the next day. On the following morning my family called up and bought one of the sizes and it arrived well packaged the very next day, which happened to also be a Saturday! On to my review: I can't recommend these guys enough; they were so helpful and friendly to me and the prices are incredible. They have a warehouse and shop in Yorkshire and all their items are genuine. I asked them why some of their reviews were poor- the bad ones are mainly regarding items running out of stock after being purchased as the biggest irritance- and they replied that they have only just begun using a stock checker online and it isn't working well enough yet. They do have a banner request when you are ordering (before you pay) asking for you to call them to double check stock, which a lot of people obviously don't bother to do and then get irate because they are told there isn't stock. Read, people! So my advice when ordering from these guys to ensure happiness and satisfaction for all involved: 1.a) Talk to a person- call them on their freephone number (01484 817456) and stock check. Then either order there or mention your name to look out for in online orders. 1.b) Call in the morning- there's someone answering within moments, it gets a bit busy in the afternoon and after 3.30 is a no-go (phone line closes at 4.) 2) Offer to write a good review if your goods arrive on time and as stated, they will really appreciate this and it will stand you in good stead. 3) Asses sizes- I tried on the items in a local shop (that was retailing the same coat for £50 more!) before ordering- hence reserving two sizes! 4) If you need your order to arrive quickly then let them know why and they'll try to help. If it's over £100 and it states on the item page that next day delivery is available, remind them of this politely just to make sure. And as an aside: 4) Whenever you buy anything from anywhere, make sure you fully read all on the order page before you proceed- it could have made things a lot easier for some of the other reviewers on here! So anyway, thanks to all the team at Outdoormania, I hope this review helps to give you the credit you deserve :) (24 year old savvy female buying a Barbour Utility jacket at vastly discounted price!) Ps : I love my coat- thank you, thank you for getting it to me by my birthday!!

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“Appalling.....AVOID AT ALL COSTS.”

★☆☆☆☆

written by FennIV on 04/08/2015

Misleading website, 20 minutes wait to speak to customer service, advertise goods in-stock when they aren't. Had to cancel a holiday because of them. Avoid at all costs. They have now taken money from my account for an order which I have already cancelled. Absolutely shameful.

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“Professional service”

★★★★★

written by Peter1235 on 24/04/2015

I ordered from this company last year without issue and have since ordered again without issue. On both occasions I have found their service professional and speedy. Their prices are amongst the best I could find anywhere, they have a huge choice and the goods always arrive well packaged and when stated. Very good service that I would definitely recommend.

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“Impressive Product Knowledge & Fast Delivery”

★★★★★

written by CrystalForbes on 23/04/2015

I cannot think of anything negative to say about this company. I have ordered from this company three times and each time they have impressed me with their speed of delivery, low prices and excellent advice. Whether it's ski clothing or camping kit, their customer services team seem to know the products inside out. I wouldn't hesitate to recommend this company as one of the best outdoor clothing and camping retailers anywhere on the Internet.

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“Commendable service and excellent advice”

★★★★★

written by John_Jeffers on 19/03/2015

I called for advice which I found to be excellent. They talked me into buying something that I wasn't entirely sure about but the girl knew a lot more about equipment than I do. So I placed the order on her advice. And I'm glad I did. It turned up next day and was way better than the stuff I'd looked at in other shops. Better still it was at a better price. Very impressed with this company, their service and their delivery. Recommended.

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“Really Good Service”

★★★★★

written by cdFigueroa87 on 12/03/2015

I am an Internet geek who looks at every price around before I buy on ebay, Amazon and everywhere else. These people always seem to be cheapest. I ordered a lot of stuff and looked long and hard before buying. Initially put off by reviews but their prices were the best I could find so gave them a call to check them out. They were friendly and they checked all the items were in stock. All good everything arrived next day. I don't know why some people have experienced problems! Would recommend.

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“Complete lack of customer service”

★☆☆☆☆

written by on 06/02/2015

I ordered several things, so I received them in quite a large box from the delivery man. The box was barely held together, with ONE flismy piece of parcel tape that barely hanging on. Not a good start. I then found the box that was meant to contain two thermals only containing one, with the box being very obviously previously opened, sporting a rip in one of the corners. Went to call them and didn't get through at all. The number held up as soon as it dialled. Tried a couple of times, and then a couple of times a few days later. Nothing. I then sent them several emails explaining my situation. No reply. I also had the unfortunate luck of ordering the wrong pair of gloves, so not I have to send them back to some random address, with no prior alerts, no return number, no nothing? It's a shambles. This is the worst service I have ever experienced. Although their prices may look good, they're actually not that lower than far more reputable sellers. Do yourself a favour. Do not buy anything from outdoormania.

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“Very Good for me”

★★★★★

written by wnBrown161 on 08/01/2015

It was all very good for me. Ordered in afternoon, called to check it was coming, said they would make sure it was on its way and sure enough turned up next day. Said I would review if it turned up for my holiday and it did so all good for me. Recommended.

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“Well done guys ”

★★★★★

written by LindylooBarnside on 06/01/2015

After searching the internet for a pair of Ladies walking boots I decided on giving Outdoor Mania a try, I ordered a pair of Burghaus Exploer Ridge, size 6:5 from start to finish the web site was easy to get around, my order arrived on the next day delivery. The boots are just what I wanted the service was excellent I would definitely recommend Outdoor Mainia first class service well done guys one very happy customer.

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“Fantastic Prices!”

★★★★★

written by Demarioni172 on 05/01/2015

I've been massively into skiing for the past 20 years and have to say, I've bought a lot of kit in that time! I saw a Haglofs ski jacket on their website and really liked it. However, not sure, I went to a local retailer to try it on. It was great but £100 dearer in the shop than I'd seen it on the mania website. I went home and rang them. They were really helpful and confirmed that they had the jacket in the right size and at the price stated. I made the plunge and ordered. Having done so I checked this website and had second thoughts! However I had no need to as the jacket turned up the next day as stated, well packaged and at an incredible saving. I would have no hesitation whatsoever to recommend this lot to anyone. Brilliant company all round.

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“Pleasant and Professional”

★★★★★

written by Dorothyspears on 03/01/2015

Excellent service and pleasant staff when I called to check stock and sizing. Very well packaged and arrived next day as stated on website. Pleased with all aspects and will recommend to friends for outdoor clothing in the future.

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“Good advice”

★★★★★

written by cleomasey on 03/01/2015

Confused by what to buy for my first ski trip I called Outdoormania for advice. They were brilliant advising me not to spend too much and kitted me out for half of what I'd budgeted. Also everything fitted and all arrived in one big box two days later. Really cannot fault, saves going to a retail shop and much cheaper.

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“Very Impressed”

★★★★★

written by Andreaestate on 02/01/2015

Very impressed with service, price, delivery and choice. Very good website with lots of choice and all at some of the cheapest prices I could find. Would definitely recommend to friends and family.

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“Like This Company For Price and Service”

★★★★★

written by DerekAble on 02/01/2015

Used these before and I really like their set up. On this occasion, as before I had a very pleasant experience. Ordered a large amount of gear and called to check sizing first. Girl measured everything for us and when the stuff arrived it all fitted perfectly. Didn't like one pair of trousers so sent them back for exchange. This was carried out almost immediately. Excellent all round.

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“Avoid! Wrong item sent and then not refunded in full!”

★☆☆☆☆

written by 456Gauthier on 24/12/2014

I ordered a jacket for my son, size 32". They sent the wrong size. After contacting them via e-mail and getting no reply I called them... (a long call on an 0844 no!) They agreed I was due a full refund, including postage as it was their mistake. The original jacket was now out of stock! For speed, I ordered another jacket and then sent back the original in the returns paid bag they sent. When the 'refund' was eventually paid to my credit card I discovered they hadn't refunded postage!! I called them again and was kept in a queue for over 50 mins before I gave up. Initially I was 2nd in the queue then after 8 mins I was first. So now I'm postage AND tel call costs down. Avoid this company at all costs.

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