Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
43% of users recommend this
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  • Value For Money

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★★★★★

“IMPRESSED”

Written on: 12/04/2012

Fantastic service, prompt next day delivery, all items good quality been tried and tested, warm and comfortable snowboard clothing, great value, would def recommend… Read Full Review

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★★★★★

“A Very Nice Anorak”

Written on: 08/04/2012 by MrSmiley1 (1 review written)

Being quite old I don’t order off the INTER-NET. Usually I go down to the shops and have a look around to try things on before I buy. I don’t think it is right to give your plastic card details to someone you don’t know before you buy something. You certainly don’t do that in the shops or in a restaurant. You try things on or eat the food before you pay for it (except in self service cafes but at least you can see the food first, sometimes). That’s why I don’t buy things using my… Read Full Review

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★★★★★

“Helpful and Great Prices”

Written on: 26/03/2012

No problems, my order arrived next day, best price on the net.Wouldnt hesitate to recommend to others. Also visited their shop in Holmfirth and spent a good hour looking around. Lots of stock and same prices as on their website… Read Full Review

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★★★★★

“Great service, everything as shown online & true sizing!”

Written on: 06/03/2012 by StephBannister (1 review written)

I ordered a Trespass Ski Jacket, Animal Kuri Premium ski/board pants and Bolle Ski goggles. Everything i got was exactly how it was pictured online. All the sizing was accurate - actually everything fitted me perfectly!! I placed my order on sunday, got confirmation on monday afternoon and had the package on tuesday morning... That's shipping in 2 days!! Unbelievable! Also, the customer service was outstanding. I received swift replies from my enquiry emails and from real people, not just… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 15/02/2012 by Haglofsmeister (1 review written)

Wasn't sure what jacket to buy - looked all over the Internet and eventually narrowed it down to two - a North Face on another website and a Haglofs one on Outdoormania. The other lot sellin the North Face were a joke. Took mne ages to get through and when I did they were clueless. Outdoormania on the other hand were brilliant. They were informed and extremely helpful advising me on tech specs for the Haglofs jacket and helped me to get the sizing spot on. Got hold of them immediately and… Read Full Review

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★☆☆☆☆

“Shocking shocking shocking”

Written on: 24/01/2012

I ordered a Merrell Parka online before Christmas, and had to chase for an update on status which I did by email as recommended on the site and never received a response. I called a couple of times to be advised that I was 7th in the queue and held on for over 30 mins waiting to speak to an advisor. My Parka arrived and thankfully fitted and is nice to wear - except for the fact that each time I do wear it I am covered in hundreds of small feathers so am unable to wear the coat with dark… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 10/01/2012 by snowydragon (1 review written)

I advise anyone with half a brain to avoid this company at all costs. I made an order for a complete set of Halley Hansen Merino Base layers on the 12/12/2011 and I received it yesterday a month late and way after Christmas. I even tried to cancel my order before then but the phone lines are always busy (which they charge you for) and they never reply to your e-mails despite the fact they state on their website the best way to contact them is by e-mail. On receiving the goods the boxes were… Read Full Review

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★☆☆☆☆

“Customer Service doesn't exist!”

Written on: 19/12/2011

Not sure I can even comment on value for money or customer service as they don't seem to exist. This company seems uncontactable!! I took the advice off their website that suggested emailing rather than ring the 0844 number. Had already tried this and was on hold forever and a day with no end result - some of us can't take a day off work just to wait on the other end of the phone! Emailed twice - no reply. Still no goods. Still no confirmation that the order has been cancelled and my mother… Read Full Review

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★☆☆☆☆

“COWBOYS GO ELSEWHERE YOU WONT GET YOUR GEAR !!!!”

Written on: 17/12/2011 by greddock (1 review written)

I ordered a dare to be upstage package said it was in stock when it wasnt and got a e mail a week later to say they were getting the stock in the next day and i would have my order 3 to 4 days later a month went by and nothing so i called them to find out where it was they said it was sent out the day before .. Once i got it i relised that they had sent me the dare to be sweeper package and charged me 179 pounds for it when its a 99 pound suit so i called them to be told it was a mistake (AYE… Read Full Review

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★★★★★

“www.outdoorrascals.com - Kozi Kidz Fleece Lined Wellies”

Written on: 03/12/2011

I was looking for these wellies for a while and then found them on the site. I wanted to be sure they were the same ones so I emailed them and I got a response straight away - even in the evening. Once I ordered them they were sent with no carriage charge - really quickly. There wasn't anything negative about the experience. It was very good… Read Full Review

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★★★★★

“Best of the Summer Wine”

Written on: 30/11/2011 by atj14144 (1 review written)

Well, I hope this review is third time lucky as the submitting procedure has dumped my review twice! (Not Outdoormania's problem may I add) However, here's to trying to remember what I said before. I have ordered from Outdoormania a number of times whilst they were mail order only and have had no problems. They have just opened a new warehouse type shop on three floors in the "Last of the Summer Wine" town, so rather than waiting for mail order deliveries, we decided to go and see them in… Read Full Review

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★☆☆☆☆

“Poor customer service, poor delivery, poor company”

Written on: 22/11/2011 by gerdy252 (1 review written)

Tried to order a jacket from this company for the first time. The first order was sent to the same house number on a neighbouring street in London, due to a 'error by the warehouse team'. Yodel is the delivery company who seem to sign as delivered on behalf of the customer whether you are there or not. Called the expensive 0844 number for the first of many calls, to be told I'd have to wait for it to be verified by Yodel as a missed delivery. A week later, still heard nothing, called 0844 to… Read Full Review

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★★★★★

“Truly excellent service and one to write about”

Written on: 15/11/2011 by Bankermullins (1 review written)

It isn't often I feel compelled to write about the services of a web business but in the case of Outdoormania, their service was truly excellent. Not only did they promptly despatch my 15 sets of skiwear for a group ski trip I was arranging but they offered discount and emailed at every step of the way. Plus their tracking system allowed me to track the delivery through every stage - right to my doorstep. An amazing service that I am definitely going to tell all my friends about… Read Full Review

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★☆☆☆☆

“Completely useless”

Written on: 03/09/2011 by j140870 (2 reviews written)

Yet another story of ordering something that is apparently in stock only to be sent a curt email 5 days later that my out had been cancelled as the item is out of stock. Unfortunately, I hadn't found this site first, as they seem to have form I WILL NEVER EVER USE THIS BUNCH OF COWBOYS AGAIN. IDIOTS !!… Read Full Review

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★★★★★

“Good quality at competitive prices”

Written on: 26/08/2011 by tradders (4 reviews written)

Web site seems a bit erratic. When recently looking for a pair of boots I decided on a pair of Merrells. Went onto the web site and input the size I wanted and they showed up as being in stock. Decided to do a price comparison with Go Outdoors. Returned to the Outdoor Mania web site 5 minutes later and it told me that they were out of stock. Left it another 5 minutes and returned to web site to be informed that they were back in stock. Fortunately I don't have to rely on the web site as the… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/08/2011 by rosiejhall (1 review written)

Ordered a tent and groundsheet from this company in July 2011. Website said the items were in stock but when I called to check was told that both would take 5-7 days (apparently website is not live so do not trust what it says). Customer service was initially good. Had a call from Outdoormania after about 6 days to say tent was in stock but they were waiting for groundsheet. As we live locally to their showroom and had arranged to collect we told them we would wait to collect. They reassured me… Read Full Review

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★★★★★

“Complete satisfaction with quality, price and delivery...”

Written on: 17/08/2011

The trousers were a gift for my sister's birthday. She is not very tall and has never succeeded in finding a pair that weren't far too long for her. I had looked in several local outdoor gear shops but was unable to find anything suitable. Having found your website by 'Googling' waterproof over trousers, I was delighted to see that you stocked Regatta trousers with a choice of standard or short length. Very soon after the trousers were delivered (within 3 days, as promised)I received a… Read Full Review

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★★★★☆

“Exchanged without problems”

Written on: 17/07/2011

HH baselayer did not fit properly, HH label said 'S' advertised on website as '10'. Contacted Outdoormania and they exchanged for a bigger size and refunded the returns postage. Good customer service. However, I would not necessarily recommend them to a friend as their website details a very complicated returns policy, which could be time consuming and (possibly temporarily) expensive. Also, the items I bought were averagely priced, rather than competitively priced, particularly the thermals… Read Full Review

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★★★★★

“Excellent for me”

Written on: 29/06/2011 by pedrorobbo (1 review written)

Having read a few reviews on here I was quite wary - so i phoned them rather than order online. Ordered at 1230 yesterday and receive today - excellent quality. Would recommend… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!”

Written on: 08/06/2011

Ordered shoes over one month ago as price was competitive and they had them in stock on the web site. After one month still not delivered. When I rang them and i finally got through they told me i must have been mistaken as they are still awaiting delivery. It still says on the website 'in stock'. DONT BELIEVE THE LIES... DONT WASTE YOUR TIME OR MONEY... BUY ELSEWHERE!… Read Full Review

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