Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Do Not order from this company.”

Written on: 15/08/2012 by frattontim (1 review written)

I ordered a bouyancy aid from Outdoormania and the use YODEL to post their items. As most people will be aware they are the worst parcel firm on the planet. When I tried to call outdoor mania on their expensive phone number it takes ages to speak to a human. When I did get through they said they would look into it and ring me back. Guess what!!! Yep no call back. After sending them lots of emails and ringing them a few more times the finally said they would refund me. Not in my account yet… Read Full Review

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★☆☆☆☆

“Do you know that the Distance Selling Regulations are...”

Written on: 01/08/2012

I actually received my order as promised, but returned it as it didn't suit what I wanted it for. I emailed within seven days and returned within seven days (at my expense) and they emailed to confirm receipt. It was only when I checked my card statement that I realised they'd taken payment on the day of order and then another £2 the day after. The refund consisted only of the original advertised price without postage and without the additional £2. I emailed to highlight the fact that the DSR… Read Full Review

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★☆☆☆☆

“GIVE THESE CLOWNS A WIDE BIRTH!!!”

Written on: 21/07/2012

My experience is the same as so many others who have posted reviews before me. Wish I'd checked out the reviews first. Site says item is in stock, when it isn't. Can't cancel by email, only by the expensive 0844 number which they take forever to answer and even when they do the operators are incredibly slow. Can't believe they are still allowed to operate… Read Full Review

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★★★★★

“Mera Peal Berghaus Jacket”

Written on: 13/07/2012 by brianbrains (2 reviews written)

Excellent service. Got straight through when I called to check stock. Item was in stock so I ordered. Girl was very friendly. Arrived next day as promised. Well packaged. Best price anywhere. Faultless and no drama… Read Full Review

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★★★★★

“One of the Best”

Written on: 05/07/2012 by JohnThomsonEsquire (1 review written)

I need to commend Outdoormania on their service and their expertise. Not only do they have a fantastic looking website and low prices but their level of knowledge is unsurpassed. I have called them on a number of occasions to seek advice on walking gear and skiwear and always they are knowledgeable on the subject and provide the right advice, You certainly do not get that with Amazon. Even if you can get through to them, they are completely clueless - a company that is only interested in… Read Full Review

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★★★★★

“Faultless Service”

Written on: 29/06/2012 by Ethered (1 review written)

A fantastic experience with Outdoormania! Many thanks you are the best! It’s asking for more info so here goes. I ordered something and changed my mind. I rang them, got straight through and said I didn’t want the jacket because I didn’t think it would be warm enough. I was amazed that the girl knew so much about what they sell. She explained exactly what the jacket was I had bought and helped me decide that the jacket would have been warm enough. However she drew my attention to another… Read Full Review

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★★★★★

“Always a dependable serive”

Written on: 23/06/2012 by HonathanSoames (2 reviews written)

I have now ordered off of Outdoormania and Campmania six times. They have always provided exemplary service and delivered the goods on time and well packaged. When I have had cause to speak to them to query sizing or ask for advice I have always found them friendly and efficient. Absolutely no problems at all… Read Full Review

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★★★★☆

“excellant service, very prompt delivery despite...”

Written on: 07/05/2012

excellant service, very prompt delivery despite ordering one week before departure. Clothing was of excellant quality and fit did what it said on the label! Staff on the help line were also very helpful. Would recommend to friends and family. My husband and I are leading a school ski trip and will be recommending outdoor mania to the parents.Will use again in the future. The clothing was good value and not to expensive which is what I want with ski clothing particularly when kitting out ten… Read Full Review

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★★★★★

“Excellent Service And Pricing Always”

Written on: 28/04/2012 by petespanners (2 reviews written)

I have to say I always receive excellent service, prompt delivery and the best prices when I shop with Outdoormania. I have ordered from this company three times now and always I have received exemplary service. So much so that I felt compelled to write this review. I have ordered skiwear, outdoor gear and most recently a family tent. On a couple of occasions I have needed to contact them to check sizing and for general advice. On one occasion I had to wait in a queued call system for a couple… Read Full Review

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★★★★★

“IMPRESSED”

Written on: 12/04/2012

Fantastic service, prompt next day delivery, all items good quality been tried and tested, warm and comfortable snowboard clothing, great value, would def recommend… Read Full Review

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★★★★★

“A Very Nice Anorak”

Written on: 08/04/2012 by MrSmiley1 (1 review written)

Being quite old I don’t order off the INTER-NET. Usually I go down to the shops and have a look around to try things on before I buy. I don’t think it is right to give your plastic card details to someone you don’t know before you buy something. You certainly don’t do that in the shops or in a restaurant. You try things on or eat the food before you pay for it (except in self service cafes but at least you can see the food first, sometimes). That’s why I don’t buy things using my… Read Full Review

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★★★★★

“Helpful and Great Prices”

Written on: 26/03/2012

No problems, my order arrived next day, best price on the net.Wouldnt hesitate to recommend to others. Also visited their shop in Holmfirth and spent a good hour looking around. Lots of stock and same prices as on their website… Read Full Review

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★★★★★

“Great service, everything as shown online & true sizing!”

Written on: 06/03/2012 by StephBannister (1 review written)

I ordered a Trespass Ski Jacket, Animal Kuri Premium ski/board pants and Bolle Ski goggles. Everything i got was exactly how it was pictured online. All the sizing was accurate - actually everything fitted me perfectly!! I placed my order on sunday, got confirmation on monday afternoon and had the package on tuesday morning... That's shipping in 2 days!! Unbelievable! Also, the customer service was outstanding. I received swift replies from my enquiry emails and from real people, not just… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 15/02/2012 by Haglofsmeister (1 review written)

Wasn't sure what jacket to buy - looked all over the Internet and eventually narrowed it down to two - a North Face on another website and a Haglofs one on Outdoormania. The other lot sellin the North Face were a joke. Took mne ages to get through and when I did they were clueless. Outdoormania on the other hand were brilliant. They were informed and extremely helpful advising me on tech specs for the Haglofs jacket and helped me to get the sizing spot on. Got hold of them immediately and… Read Full Review

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★☆☆☆☆

“Shocking shocking shocking”

Written on: 24/01/2012

I ordered a Merrell Parka online before Christmas, and had to chase for an update on status which I did by email as recommended on the site and never received a response. I called a couple of times to be advised that I was 7th in the queue and held on for over 30 mins waiting to speak to an advisor. My Parka arrived and thankfully fitted and is nice to wear - except for the fact that each time I do wear it I am covered in hundreds of small feathers so am unable to wear the coat with dark… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 10/01/2012 by snowydragon (1 review written)

I advise anyone with half a brain to avoid this company at all costs. I made an order for a complete set of Halley Hansen Merino Base layers on the 12/12/2011 and I received it yesterday a month late and way after Christmas. I even tried to cancel my order before then but the phone lines are always busy (which they charge you for) and they never reply to your e-mails despite the fact they state on their website the best way to contact them is by e-mail. On receiving the goods the boxes were… Read Full Review

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★☆☆☆☆

“Customer Service doesn't exist!”

Written on: 19/12/2011

Not sure I can even comment on value for money or customer service as they don't seem to exist. This company seems uncontactable!! I took the advice off their website that suggested emailing rather than ring the 0844 number. Had already tried this and was on hold forever and a day with no end result - some of us can't take a day off work just to wait on the other end of the phone! Emailed twice - no reply. Still no goods. Still no confirmation that the order has been cancelled and my mother… Read Full Review

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★☆☆☆☆

“COWBOYS GO ELSEWHERE YOU WONT GET YOUR GEAR !!!!”

Written on: 17/12/2011 by greddock (1 review written)

I ordered a dare to be upstage package said it was in stock when it wasnt and got a e mail a week later to say they were getting the stock in the next day and i would have my order 3 to 4 days later a month went by and nothing so i called them to find out where it was they said it was sent out the day before .. Once i got it i relised that they had sent me the dare to be sweeper package and charged me 179 pounds for it when its a 99 pound suit so i called them to be told it was a mistake (AYE… Read Full Review

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★★★★★

“www.outdoorrascals.com - Kozi Kidz Fleece Lined Wellies”

Written on: 03/12/2011

I was looking for these wellies for a while and then found them on the site. I wanted to be sure they were the same ones so I emailed them and I got a response straight away - even in the evening. Once I ordered them they were sent with no carriage charge - really quickly. There wasn't anything negative about the experience. It was very good… Read Full Review

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★★★★★

“Best of the Summer Wine”

Written on: 30/11/2011 by atj14144 (1 review written)

Well, I hope this review is third time lucky as the submitting procedure has dumped my review twice! (Not Outdoormania's problem may I add) However, here's to trying to remember what I said before. I have ordered from Outdoormania a number of times whilst they were mail order only and have had no problems. They have just opened a new warehouse type shop on three floors in the "Last of the Summer Wine" town, so rather than waiting for mail order deliveries, we decided to go and see them in… Read Full Review

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