Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.8 / 5
229
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★☆☆☆☆

“Terrible service”

Written on: 01/03/2013

They say next day delivery but I am still waiting over a week later. They NEVER reply to emails and I am currently waiting (and have been for the last 18 minutes on hold) to find out what has happened to my order. Terrible service - DO NOT USE… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 28/02/2013 by kayomahony (1 review written)

my story is too long to go into al I can say is RUBBISH RUBBISH RUBBISH… Read Full Review

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★☆☆☆☆

“No Communication whatsoever”

Written on: 28/02/2013

Bought ski trousers 2 weeks ago - have heard absolutely nothing. No-one answers the phone, message says 3rd 4th or 5th in queue and doesn't change. Number is chargeable (landline national number is 01484688899) although no-one answers this at all. DO NOT USE!!!!… Read Full Review

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★☆☆☆☆

“A Joke!!”

Written on: 25/02/2013 by Broteas (1 review written)

This is the first time I’ve been driven to write a review. This company is a joke, ordered a pair of Merrill MOABS which were in stock for next day delivery. Took them 2 days to inform me they were out of stock but delivery was expected from suppliers imminently so I decided to wait. I checked the website over the weekend and the same shoe and size and colour was shown in stock and ready for next day delivery, great I thought! Monday morning came and I decided to check the web for reviews of… Read Full Review

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★☆☆☆☆

“Worst of the worst, absolutely appalling service.”

Written on: 13/02/2013 by charlescowen (1 review written)

As the title suggests, all items show as being in stock, however 6 weeks later and still no reply, customer service is bottom of the list with this bunch of idiots, my advice to anyone wishing to shop with outdoormania is simply, shop elsewhere, you might have to pay a little extra, however it will be worth it I guarantee. Reported to trading standards… Read Full Review

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★☆☆☆☆

“Don't use Outdoor Mania”

Written on: 05/02/2013 by Welp (1 review written)

Ordered online which stated item was in stock with next day delivery. Chased after 1 week, waiting 25 minutes for call to be answered, only to be told they were waiting a delivery and expected the next day. Called again after 10 days, again waiting 17 minutes for call to be answered, to be told still not in stock. Its now 2 weeks and online the order is still showing 'awaiting allocation'. Their online stock is not updated as my item is still showing in stock, they don't have enough people to… Read Full Review

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★☆☆☆☆

“Help I can't get through!”

Written on: 04/02/2013

I tried to call their telephone help line to check if my order is being dispatched or not - their automatic telephone service said I was 4th in the queue but after 20 minutes holding on I was still only 3rd in the queue so obviously they are not staffing their helpline adequately. My order is not listed as dispatched so clearly I can't rely on it being delivered in time for our holiday. This is appalling lack of service… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 30/01/2013

Follow the advice of other reviewers and do not buy. No stock control so you place an order, it is accepted and then weeks later they tell you they don't have any in stock. Items arrive poorly packaged. Recent delivery was missing the trousers from the ski suit. Impossible to get through on their telephone line. NOT WORTH THE HASSLE… Read Full Review

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★☆☆☆☆

“Worse online service I have have ever experienced”

Written on: 21/01/2013 by estreete (1 review written)

Where do I start: 1. Order place 16/12/2012 with stock showing as available for all the order items and 13 items in total ordered. Expensive ski trousers to jackets, to sock etc. 2. Delivery turns up before New Year with a hand written note on the emailed order copy reading text with 1 item 'sold out', 4 item marked as 'to follow'. And we needed to return 1 item due to being to large (our sizing error) 3. 1 week later online the items marked 'to follow' were all cancelled with no email update… Read Full Review

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★☆☆☆☆

“Worst On Line Company”

Written on: 18/01/2013

I ordered walking trousers on the 29th December and have still not received them.The only email received from the company on the 2nd January stating the item was not in stock but would be immently.Friday 11th january ,after 35 minute wait, the company promised delivery on Monday 14th January.I have spent 70 minutes waiting today to speak to the company and been told that according to their records the trousers were delivered on the Monday 14th January and the money has been taken from my… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 17/01/2013 by Gijane123 (1 review written)

saloman walking Boots have not arrived! I now have deep regret in ordering on this website. I emailed twice (no answer), called twice (in queue for 1 hour!? and then the second time 20mins), the second call i asked what was happening and she told me they were waiting on a delivery 'any day now' which is what they said before. I said that if they did not have them in stock I would expect you to tell me this when ordering as this would have influenced my decision. No customer care, the… Read Full Review

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Gijane123's Response to Gijane123's Review

Written on: 17/01/2013

Their facebook page and twitter accounts are non existent! Probably as they are worried that people will post their complaints...which they would! How is a company such as this allowed to operate in such a way?

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★☆☆☆☆

“Goods never existed”

Written on: 16/01/2013

Ordered Salamon walking boots from Outdoormania. Delivery within 3 days. Tried phoning after 6 days. Was number 10 on holding system . 45 minutes later I was number 3 and gave up. After 12 days got a short email that said the item I had ordered was out of stock and could get a refund as they could not supply. What a waste of time.No service. No process. Looking at all the other reviews on line my experience is the norm. Avoid at all costs… Read Full Review

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★☆☆☆☆

“total wast of time”

Written on: 16/01/2013 by richardaryan (2 reviews written)

hopeless,you cant get through to them. e mails ignored. only wish we could give _minus stars they would get a 5 star rating then!! would never give recommendation to this company!!!… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 10/01/2013 by AlixStimpson (1 review written)

Oh my goodness no stars would be good! Next day delivery, all goods in stock waiting and waiting tried calling always caller 8 no time to hold 9 emails all not answered. After 40 minutes on hold called to cancel order after a week of waiting and another 10 minutes to cancelling. The lady did not even enquire why!… Read Full Review

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Richardaryan's Response to AlixStimpson's Review

Written on: 16/01/2013

agree totally useless!

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★★★★★

“Friendly helpful service”

Written on: 01/01/2013 by Karen2063 (1 review written)

Wanted a ski jacket but struggle with being a odd shape, after lookingon the web site ,visited the very large shop I must say very impressive too. Found a jacket with ease love it fits perfect. Would visit again it also has ample parking which is normally a pain in small villages… Read Full Review

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★☆☆☆☆

“STEER WELL CLEAR THESE ARE A NIGHTMARE”

Written on: 31/12/2012 by JAY275566985 (1 review written)

I PLACED A RATHER LARGE ORDER WITH THESE GUYS WELL IN THE HUNDEREDS... AND WAS TOLD I WOULD GET IT NEXT DAY (GAURANTEED) WHEN I GOT THE CONFIRMATION EMAIL IT WAS WRONG TO START WITH AND I WAS TOLD WHEN I RECIVED IT I WOULD HAVE TO PAY FOR IT TO BE SENT BACK. NEEDLESS TO SAY THE PARCELS HAVENT TURNED UP AND WERE NOW 4 DAYS DOWN THE LINE. I PLACED A SECOND ORDER SHORTLY AFTER THE FIRST AND THAT ONE HASNT EVEN BEEN DISPATCHED YET!!! IM GOING SKIING TOMORROW AND HAVE NOTHING TO WEAR AND IM HUNDREDS… Read Full Review

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★☆☆☆☆

“No communication, complete waste of time!”

Written on: 30/12/2012 by CheeryCherry (1 review written)

I placed an order on 4th Dec 2012 for a pair of boots and a pair of gloves. They were supposed to be Christmas presents. Hadn't heard anything from them so sent them an email on 14th Dec 2012 to find out the progress of the order. Heard nothing, no response from them at all. I then sent a complaint email on 27th Dec stating that I was very disappointed that the gifts had not arrived in time for Christmas. I stated that we still wanted the goods so if they could get them to us by 5th Jan… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE, very poor company, RIP YOU OFF W/NO REFUND”

Written on: 24/12/2012

They keep you waiting for hours to speak to them! I have called 3 times now asking for an update on my refund, they lie each time, saying it is being processed, watch it you maybe losing money with this company. Extremely poor company that I will never use again despite their so called cheaper prices. Not worth you wasting your time on this poor company spent over 2 hours waiting for this company to answer on the phone and when getting to the next available operator they disconnected… Read Full Review

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★☆☆☆☆

“Rubbish service, even giving them one star is too good!”

Written on: 12/12/2012 by AnneRab (1 review written)

Ordered pair of trousers a month ago. THEY sent the wrong size so I returned them by tracker as directed. Phoned a week later, told delay in returns dept so to wait but not given idea how long to wait. Phoned again after trousers had been back with them for 2 weeks, said they'd do an urgent search for the parcel after I'd been on the line (which are only open when I'm at work so very inconvenient)for 15 minutes or so. Another week later, still no trousers....I've since ordered them from… Read Full Review

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★☆☆☆☆

“Dreadful service, items not delivered, over an hour on...”

Written on: 11/12/2012 by Onlineshopaholic5 (1 review written)

Ordered two coats which said were in stock. Got an email saying awaiting stock on a monday so called to ask when they would be in! by the end of the week I was told, end of week came and went! Called following Monday to be told in stock going out today (this was after being on hold for over an hour! only way to get through to them!) Tuesday is here and so is one jacket! no idea where the other one is! Yet again on hold to find out! Dreadful Customer Service! Don't advertise as in stock with… Read Full Review

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