Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Worst On Line Company”

Written on: 18/01/2013

I ordered walking trousers on the 29th December and have still not received them.The only email received from the company on the 2nd January stating the item was not in stock but would be immently.Friday 11th january ,after 35 minute wait, the company promised delivery on Monday 14th January.I have spent 70 minutes waiting today to speak to the company and been told that according to their records the trousers were delivered on the Monday 14th January and the money has been taken from my… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 17/01/2013 by Gijane123 (1 review written)

saloman walking Boots have not arrived! I now have deep regret in ordering on this website. I emailed twice (no answer), called twice (in queue for 1 hour!? and then the second time 20mins), the second call i asked what was happening and she told me they were waiting on a delivery 'any day now' which is what they said before. I said that if they did not have them in stock I would expect you to tell me this when ordering as this would have influenced my decision. No customer care, the… Read Full Review

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Gijane123's Response to Gijane123's Review

Written on: 17/01/2013

Their facebook page and twitter accounts are non existent! Probably as they are worried that people will post their complaints...which they would! How is a company such as this allowed to operate in such a way?

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★☆☆☆☆

“Goods never existed”

Written on: 16/01/2013

Ordered Salamon walking boots from Outdoormania. Delivery within 3 days. Tried phoning after 6 days. Was number 10 on holding system . 45 minutes later I was number 3 and gave up. After 12 days got a short email that said the item I had ordered was out of stock and could get a refund as they could not supply. What a waste of time.No service. No process. Looking at all the other reviews on line my experience is the norm. Avoid at all costs… Read Full Review

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★☆☆☆☆

“total wast of time”

Written on: 16/01/2013 by richardaryan (2 reviews written)

hopeless,you cant get through to them. e mails ignored. only wish we could give _minus stars they would get a 5 star rating then!! would never give recommendation to this company!!!… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 10/01/2013 by AlixStimpson (1 review written)

Oh my goodness no stars would be good! Next day delivery, all goods in stock waiting and waiting tried calling always caller 8 no time to hold 9 emails all not answered. After 40 minutes on hold called to cancel order after a week of waiting and another 10 minutes to cancelling. The lady did not even enquire why!… Read Full Review

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Richardaryan's Response to AlixStimpson's Review

Written on: 16/01/2013

agree totally useless!

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★★★★★

“Friendly helpful service”

Written on: 01/01/2013 by Karen2063 (1 review written)

Wanted a ski jacket but struggle with being a odd shape, after lookingon the web site ,visited the very large shop I must say very impressive too. Found a jacket with ease love it fits perfect. Would visit again it also has ample parking which is normally a pain in small villages… Read Full Review

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★☆☆☆☆

“STEER WELL CLEAR THESE ARE A NIGHTMARE”

Written on: 31/12/2012 by JAY275566985 (1 review written)

I PLACED A RATHER LARGE ORDER WITH THESE GUYS WELL IN THE HUNDEREDS... AND WAS TOLD I WOULD GET IT NEXT DAY (GAURANTEED) WHEN I GOT THE CONFIRMATION EMAIL IT WAS WRONG TO START WITH AND I WAS TOLD WHEN I RECIVED IT I WOULD HAVE TO PAY FOR IT TO BE SENT BACK. NEEDLESS TO SAY THE PARCELS HAVENT TURNED UP AND WERE NOW 4 DAYS DOWN THE LINE. I PLACED A SECOND ORDER SHORTLY AFTER THE FIRST AND THAT ONE HASNT EVEN BEEN DISPATCHED YET!!! IM GOING SKIING TOMORROW AND HAVE NOTHING TO WEAR AND IM HUNDREDS… Read Full Review

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★☆☆☆☆

“No communication, complete waste of time!”

Written on: 30/12/2012 by CheeryCherry (1 review written)

I placed an order on 4th Dec 2012 for a pair of boots and a pair of gloves. They were supposed to be Christmas presents. Hadn't heard anything from them so sent them an email on 14th Dec 2012 to find out the progress of the order. Heard nothing, no response from them at all. I then sent a complaint email on 27th Dec stating that I was very disappointed that the gifts had not arrived in time for Christmas. I stated that we still wanted the goods so if they could get them to us by 5th Jan… Read Full Review

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★☆☆☆☆

“AWFUL SERVICE, very poor company, RIP YOU OFF W/NO REFUND”

Written on: 24/12/2012

They keep you waiting for hours to speak to them! I have called 3 times now asking for an update on my refund, they lie each time, saying it is being processed, watch it you maybe losing money with this company. Extremely poor company that I will never use again despite their so called cheaper prices. Not worth you wasting your time on this poor company spent over 2 hours waiting for this company to answer on the phone and when getting to the next available operator they disconnected… Read Full Review

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★☆☆☆☆

“Rubbish service, even giving them one star is too good!”

Written on: 12/12/2012 by AnneRab (1 review written)

Ordered pair of trousers a month ago. THEY sent the wrong size so I returned them by tracker as directed. Phoned a week later, told delay in returns dept so to wait but not given idea how long to wait. Phoned again after trousers had been back with them for 2 weeks, said they'd do an urgent search for the parcel after I'd been on the line (which are only open when I'm at work so very inconvenient)for 15 minutes or so. Another week later, still no trousers....I've since ordered them from… Read Full Review

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★☆☆☆☆

“Dreadful service, items not delivered, over an hour on...”

Written on: 11/12/2012 by Onlineshopaholic5 (1 review written)

Ordered two coats which said were in stock. Got an email saying awaiting stock on a monday so called to ask when they would be in! by the end of the week I was told, end of week came and went! Called following Monday to be told in stock going out today (this was after being on hold for over an hour! only way to get through to them!) Tuesday is here and so is one jacket! no idea where the other one is! Yet again on hold to find out! Dreadful Customer Service! Don't advertise as in stock with… Read Full Review

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★☆☆☆☆

“OUTDOORMANIA - Terrible service, stay out - DO NOT USE...”

Written on: 05/12/2012

Placed an order on their web site. no updates on order status appeared on site. Called them to cancel and was informed that they were unable to cancel because item was dispatched previous day (?). After that website status was updated (?). On next call was informed that theay are able to reverse delivery to get item returned instead delivered - they rejected request to do so. Parcel got sutck in Citylink network. Called Outdoormania again and again - after 7 days they still refused to refund as… Read Full Review

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Mr2551's Comment

Written on: 11/12/2012

Update as per 11-12-2012: Purchase date Nov 25th, still waiting for the refund - received email stating they are issuing refund - none received though. Discovered that Outdoormania charge the card immediately afer order. Their email stating that they charge only when dispatched lies. Stay out - do not use.

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Mr2551's Comment

Written on: 13/12/2012

Update 13-12-2012: Received full refund at last. It took me 2 weeks and over 120 minutes on 0844 nr chargeable phone to Outdoormania to achieve this.

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★★★★★

“Great job from ski mania”

Written on: 25/11/2012

Ordered Tresspass ski suit at a very competitive price, got everything super fast and exactly the right size and colour… Read Full Review

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★★★★☆

“Fast delivery at a good price”

Written on: 24/10/2012 by nbevan (1 review written)

My £200 jacket was £50 cheaper than most sources, and £15 cheaper than at any other online store. The order details still say "Awaiting Allocation" on the web site which led me to fear the worst, but in fact I got the advertised next day delivery… Read Full Review

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★★★★★

“Very good service ”

Written on: 15/10/2012

I ordered a berghaus coat for my wife which was on sale 60 pounds cheaper than all other online retailers.I ordered on a Thursday.Because of some bad reviews, I emailed the shop on Friday to ask if my order would take long.the store replied that day informing me the item would be dispatched on that day and would arrive on Monday. I then received a tracking number by email, and my item arrived on Monday as promised. An excellent service all round… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 13/10/2012

Placed an order. Received an e mail to say out of stock but would be in within 3 days. One week later nothing. Rang up was told they would be here at the end of the week.At the 3 week point still nothing so I rang up & cancelled. Full of empty promises. Don't go there, they advertise at a cheap price in the hope that you will pick an alternative when they can't deliver… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 03/10/2012

Placed an order with this company for some children's winter wear. I included some delivery instructions, highlighting the fact that their preferred courier always finds it difficult to find my address. This is the reply I got"....... ,   Many thanks for your recent order with Outdoormania. Unfortunately we are unable to fulfil the order, as the delivery instruction given cannot be passed onto our courier as we only have the option of 20 words for special instructions. Also the courier that… Read Full Review

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★☆☆☆☆

“Don't Bother!!”

Written on: 26/09/2012

Ordered Kiwi Pro Stretch shorts as website showed stock availability and next day delivery. Checked account order details daily to find 'awaiting allocation' message. After 6 day of this message constantly being shown 'phoned to be told not in stock and were expected from supplier in the next couple of days. Excuse, apparently the web page stock is not 'live'. What utter rubbish, don't use these people as they clearly don't tell the truth… Read Full Review

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★★★★★

“Fine, no problems, great price”

Written on: 04/09/2012

I rang up to check the stock of the item I wanted as most online providers were out of stock of the particular item in the particular colour I wanted so I was sceptical that Outdoormania actually had it in stock. After being on hold for around 7 minutes, the phone was politely answered and the stock checked and I was assured the item was indeed in stock. I said I would order online, so the lady took my name and said she would look out for my order coming through to ensure it was dispatched as… Read Full Review

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★★★★☆

“Good Price and Good Service”

Written on: 31/08/2012

I ordered a pair of Craghoppers Men's Lined Kiwi Trousers on Monday 27th August 2012.Requested that they be sent by Royal Mail which Outdoormania did do. They also provided the tracking number and I was able to follow. on the Royal Mail website. The trousers arrived on Thursday 30th August 2012.I am entirely satisfied with the experience and would recommend their on line ordering system.Also their prices are very competitive… Read Full Review

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