Outdoor Mania Reviews - www.outdoormania.co.uk

Click here if this is your business
★★★☆☆
2.7 / 5
42.3% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Outdoor Mania - www.outdoormania.co.uk - Ask a question now

Media Gallery for Outdoor Mania - www.outdoormania.co.uk

Outdoor Mania - www.outdoormania.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“never order again!!!!”

Written on: 13/03/2013

what a terrible service - parcel never arrived - no reply from emails sent - waited 2 hrs on phone to help desk!!!! lost at least £50… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Yes we have it in stock....No you don't!!!”

Written on: 13/03/2013

Needed a good quality pair of walking boots so I surfed the net and found Outdoormania.Prices were really good and I found a pair of Salomon boots at a great price and were in stock with a delivery time of 3 days wich was important as I was going away in 10 days for the weekend.Order placed so I waited.....and waited.With only 3 days before I was leaving still no sign of them,oh and yes I did try to phone but that can be a task in itself so I tried to email but kept getting a blank page!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“refund horror”

Written on: 13/03/2013 by candysmum (1 review written)

wish i had known about these reviews before i ordered from this company, i am still waiting for a refund 5 weeks and 3 long phone calls later. avoid this company like the plague, worst shopping experience ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless”

Written on: 12/03/2013

Ordered a base layer set on Feb 28th, but a week later it still shows "Awaiting allocation" on their website, which is pretty vague. Not knowing when I might get my order I decide to cancel and order from Cotswold Outdoor instead. There's no option to cancel the order online, so I have to call an 0844 number for which I will be charged for the pleasure of holding for ages to speak to a call taker. there is an option to cancel your order by typing it in on the automated telephone system but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience, sent out a cancelled item! ”

Written on: 09/03/2013 by Kam_2000 (1 review written)

Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short.... - ordered a jacket and gloves, for delivery 1-3 days for a skiing trip. - 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through). - cancelled order after 10 days of ordering as no sign of my goods arriving! - a week after cancelling the goods arrive! But I had already brought… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't believe the in stock next day delivery”

Written on: 01/03/2013

Ordered 20th December when shown as in stock next day delivery. Chased by email 6th January. No response. Phoned on 10th January. 45 minutes to get through to customer "service". Told not a live stock system so apparently they don't know that its in stock at all. I guess based on the 45 min wait and being 4th in line that they have 1 person trying to sort out the inevitable mess this causes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 01/03/2013

They say next day delivery but I am still waiting over a week later. They NEVER reply to emails and I am currently waiting (and have been for the last 18 minutes on hold) to find out what has happened to my order. Terrible service - DO NOT USE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER AGAIN”

Written on: 28/02/2013 by kayomahony (1 review written)

my story is too long to go into al I can say is RUBBISH RUBBISH RUBBISH… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Communication whatsoever”

Written on: 28/02/2013

Bought ski trousers 2 weeks ago - have heard absolutely nothing. No-one answers the phone, message says 3rd 4th or 5th in queue and doesn't change. Number is chargeable (landline national number is 01484688899) although no-one answers this at all. DO NOT USE!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A Joke!!”

Written on: 25/02/2013 by Broteas (1 review written)

This is the first time I’ve been driven to write a review. This company is a joke, ordered a pair of Merrill MOABS which were in stock for next day delivery. Took them 2 days to inform me they were out of stock but delivery was expected from suppliers imminently so I decided to wait. I checked the website over the weekend and the same shoe and size and colour was shown in stock and ready for next day delivery, great I thought! Monday morning came and I decided to check the web for reviews of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst of the worst, absolutely appalling service.”

Written on: 13/02/2013 by charlescowen (1 review written)

As the title suggests, all items show as being in stock, however 6 weeks later and still no reply, customer service is bottom of the list with this bunch of idiots, my advice to anyone wishing to shop with outdoormania is simply, shop elsewhere, you might have to pay a little extra, however it will be worth it I guarantee. Reported to trading standards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use Outdoor Mania”

Written on: 05/02/2013 by Welp (1 review written)

Ordered online which stated item was in stock with next day delivery. Chased after 1 week, waiting 25 minutes for call to be answered, only to be told they were waiting a delivery and expected the next day. Called again after 10 days, again waiting 17 minutes for call to be answered, to be told still not in stock. Its now 2 weeks and online the order is still showing 'awaiting allocation'. Their online stock is not updated as my item is still showing in stock, they don't have enough people to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Help I can't get through!”

Written on: 04/02/2013

I tried to call their telephone help line to check if my order is being dispatched or not - their automatic telephone service said I was 4th in the queue but after 20 minutes holding on I was still only 3rd in the queue so obviously they are not staffing their helpline adequately. My order is not listed as dispatched so clearly I can't rely on it being delivered in time for our holiday. This is appalling lack of service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling Company”

Written on: 30/01/2013

Follow the advice of other reviewers and do not buy. No stock control so you place an order, it is accepted and then weeks later they tell you they don't have any in stock. Items arrive poorly packaged. Recent delivery was missing the trousers from the ski suit. Impossible to get through on their telephone line. NOT WORTH THE HASSLE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worse online service I have have ever experienced”

Written on: 21/01/2013 by estreete (1 review written)

Where do I start: 1. Order place 16/12/2012 with stock showing as available for all the order items and 13 items in total ordered. Expensive ski trousers to jackets, to sock etc. 2. Delivery turns up before New Year with a hand written note on the emailed order copy reading text with 1 item 'sold out', 4 item marked as 'to follow'. And we needed to return 1 item due to being to large (our sizing error) 3. 1 week later online the items marked 'to follow' were all cancelled with no email update… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst On Line Company”

Written on: 18/01/2013

I ordered walking trousers on the 29th December and have still not received them.The only email received from the company on the 2nd January stating the item was not in stock but would be immently.Friday 11th january ,after 35 minute wait, the company promised delivery on Monday 14th January.I have spent 70 minutes waiting today to speak to the company and been told that according to their records the trousers were delivered on the Monday 14th January and the money has been taken from my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE!”

Written on: 17/01/2013 by Gijane123 (1 review written)

saloman walking Boots have not arrived! I now have deep regret in ordering on this website. I emailed twice (no answer), called twice (in queue for 1 hour!? and then the second time 20mins), the second call i asked what was happening and she told me they were waiting on a delivery 'any day now' which is what they said before. I said that if they did not have them in stock I would expect you to tell me this when ordering as this would have influenced my decision. No customer care, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gijane123's Response to Gijane123's Review

Written on: 17/01/2013

Their facebook page and twitter accounts are non existent! Probably as they are worried that people will post their complaints...which they would! How is a company such as this allowed to operate in such a way?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Goods never existed”

Written on: 16/01/2013

Ordered Salamon walking boots from Outdoormania. Delivery within 3 days. Tried phoning after 6 days. Was number 10 on holding system . 45 minutes later I was number 3 and gave up. After 12 days got a short email that said the item I had ordered was out of stock and could get a refund as they could not supply. What a waste of time.No service. No process. Looking at all the other reviews on line my experience is the norm. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“total wast of time”

Written on: 16/01/2013 by richardaryan (2 reviews written)

hopeless,you cant get through to them. e mails ignored. only wish we could give _minus stars they would get a 5 star rating then!! would never give recommendation to this company!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service ever”

Written on: 10/01/2013 by AlixStimpson (1 review written)

Oh my goodness no stars would be good! Next day delivery, all goods in stock waiting and waiting tried calling always caller 8 no time to hold 9 emails all not answered. After 40 minutes on hold called to cancel order after a week of waiting and another 10 minutes to cancelling. The lady did not even enquire why!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Richardaryan's Response to AlixStimpson's Review

Written on: 16/01/2013

agree totally useless!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview