Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
43% of users recommend this
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  • Value For Money

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★★☆☆☆

“Could not supply what I ordered”

Written on: 28/02/2014 by Ballmj99 (1 review written)

Very disappointing. Immediately after my order, received an email explaining goods were temporarily unavailable at their warehouse and expected in about a week. Very wordy and didn't really instil confidence as it said don't expect an email cancelling to be effective until you get a reply - or call this 0844 number. Seemed like they were nudging you towards calling and spending money on the call. Anyway, after three and a bit weeks another email turned up simply saying my order had been… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to… Read Full Review

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★☆☆☆☆

“Awful service, Do not buy from here!”

Written on: 18/12/2013 by tomlinsonmt (1 review written)

I made a substantial order for ski clothes 10 days ago and was told an estimated delivery time of 3 to 5 working days. After 10 days I began to wonder where my good were and when I rang up I was told that none of my items were in stock and I would have to wait until they were back in. They also couldn't give me any timescales for getting anything in stock! Unbelievable! The excuse I got was that their 'website does not speak to their stock system' so it's always out of date[!!] If I had not… Read Full Review

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★★☆☆☆

“Misleading website descriptions of goods”

Written on: 21/11/2013 by Stroketheboat (1 review written)

I ordered a Berghaus IA Fleece to fit into a Berghaus IA Jacket. I carefully read the descriptions of the available fleeces and on the website it clearly states that the Fortrose Fleece zips into any Berghaus IA jacket. Wrong! The Fortose fleece does not zip into the Suilven Jacket. Never mind, return the jacket and expect the fleece cost, original delivery charge and the return postage to be credited. Within the returned package I included screen prints of their website descriptions to prove I… Read Full Review

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★☆☆☆☆

“Appalling service avoid!!!!!!!”

Written on: 21/11/2013

This company is a joke if you go to the store the staff are lovley but hopeless. But avoid trying to buy anything on line as it is a joke none of it is in stock. If you try to call you can be on hold for 2hrs yes 2hrs the first time I called it was 45mins. Appalling service when you get through cancelled order was sent out which I then had to pay to send back I bought one jacket in store and ordered the other to be sent to my home I phoned to check it had been ordered as I didn't have much… Read Full Review

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★☆☆☆☆

“Amateurish shambles!”

Written on: 23/08/2013

July 2013 Where to start!. A failed attempt to buy a product and we are now £10 down on the deal after wasting 6 weeks and hours on the phone firstly: DO NOT BELIEVE POSITIVE 5 STAR REVIEWS on TRUST PILOT as THESE ARE FAKE. 1. Most of them are from the local area (ie freinds & family) 2. Many are submitted immediately after a negative review to counter act the overall rating score. secondly: THEY HAVE VERY LIMITED STOCK ON SITE. DO NOT BELIEVE THE WEB SITE. In other words this is… Read Full Review

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★☆☆☆☆

“Absolutely pants company”

Written on: 16/07/2013 by Elosito (1 review written)

I ordered a tent (Coleman Cobra 3) from these guys which stated in stock and free next day delivery on the website. 4 days later, no tent, and no confirmation of dispatch. I sent them an email as it says on their website, only to receive a message back saying that the email couldn't be delivered due to 'quota full' (whatever that is). So rang them up, went through the usual ridiculous automated telephone service, then waited 5 minutes on hold. Got through to the customer services, who said that… Read Full Review

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★★★★★

“Helpful staff and very competitive prices”

Written on: 04/07/2013 by tradders (4 reviews written)

Never used their web site to order as they are located on my doorstep. Friendly staff and probably the lowest prices around. Sometimes the choice of sizes available is limited. I would have no problem in recommending them to friends and family… Read Full Review

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★★★★★

“Efficient and Friendly”

Written on: 18/06/2013 by GeorgeMartin11 (1 review written)

I ordered a jacket that turned up next day but by mistake I ordered the wrong size. Called them to let them know and they arranged despatch of another jacket without question. Extremely friendly and efficient service. Really cannot the service, the product, the price or the delivery. Excellent and reommended… Read Full Review

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★★★★★

“Another Happy Customer”

Written on: 23/05/2013 by GregRoper (1 review written)

Very quick and efficient service. In short I needed some camping gear, wasn't sure what I needed so called them (three times in all) to check spec and technicalities. Always helpful and always got through straight away. Ordered a lot of gear and all of turned up well in time for my trip. Very pleasant experience indeed… Read Full Review

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★★★★★

“Very happy customer”

Written on: 17/05/2013

I found what I was looking for easily. The price was better than other competitor sites and they quoted faster delivery. All in all I have no complaints and I would go back without hesitation… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 12/05/2013

Very Good Service it various e mail notificationa dna able to track my order on line to confirm when it woudl be delivered… Read Full Review

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★★★★★

“Did what it said on the can”

Written on: 25/04/2013

Just bought some hiking poles. Found the website very helpful with a link to an article which helped me decide which poles would meet my needs. Plenty of choice and happy with the price and product. Turned up promptly. I would happily use this site again… Read Full Review

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★★★★★

“Excellent Throughout The Whole Order Process”

Written on: 17/04/2013 by Peter_Macey (1 review written)

No probs for me. Ordered and received my order next day. Good quality kit at a really good price. In fact the stuff was that cheap that I wondered if it was genuine or a cheap Chinese copy. Rang them to find out and saw that they had a big shop so knew it was genuine. They said because they move so much stuff they get the best discounts that they pass on to us. Service really good, love the kit and would definitely buy from them again. In fact told my mate who was going on the same trip as me… Read Full Review

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★★★★★

“Really Good Service”

Written on: 16/04/2013

I must admit, after reading several reviews on here, I was very skeptical about ordering off this lot. However as there were some good reviews, and there price was the best I could find, I did order. And I have to say I am glad that I did! There service was superb. I rang first to check them out, got straight through and was given some good advice on what to buy (even saving me a few more pounds). The parcel with the jacket and pants turned up next day and it fitted perfectly thanks to the… Read Full Review

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★☆☆☆☆

“Maybe they make their money from the premium phone line”

Written on: 06/04/2013 by Madamepompidour (1 review written)

I ordered items from OutdoorMania and after a week they had not arrived and I had not received the dispatch notification. I gave up trying to speak to them after 1 hour and 15 mins and sent a mail cancelling my order (again didnt have any response from them). A week later I received notification of my order being dispatched and the items arrived while I was on holiday. I now have to pay over £9 to send the stuff back. Too early to say about the refund but don't expect it to be easy from… Read Full Review

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★☆☆☆☆

“Avoid these jokers!.”

Written on: 26/03/2013

Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells ringing. Tried to phone Customer Service, or Dis-service as they should be known. 50 minutes on hold in a queue, listening to an irritating message and music. Designed I'm sure in the hope that customers… Read Full Review

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★☆☆☆☆

“Price Match Policy”

Written on: 15/03/2013

I had a legitimate price match but they told me it was too much of a price margin! But they wouldn't give any discount at All, therefore their price match policy is not worth having… Read Full Review

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★☆☆☆☆

“Phone call says it all........”

Written on: 13/03/2013 by Rubbishihfact (1 review written)

I found an item I really wanted, decided to call as this item meant a lot to me...I had the pleasure of being told I was the next in line for over 20 minuted which gave me enough time to read other reviews and decided I didn't want to give you OUTDOMANIA my time or money....seems your charging 2p a minute, hope keeping me on the line was enough for you financially....you now will not have my buisness and I will not be reccomnding you, keeping people on the line is cheap...got my item from… Read Full Review

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★☆☆☆☆

“never order again!!!!”

Written on: 13/03/2013

what a terrible service - parcel never arrived - no reply from emails sent - waited 2 hrs on phone to help desk!!!! lost at least £50… Read Full Review

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