Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
41% of users recommend this
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  • Value For Money

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★★★★★

“Another Happy Customer”

Written on: 23/05/2013 by GregRoper (1 review written)

Very quick and efficient service. In short I needed some camping gear, wasn't sure what I needed so called them (three times in all) to check spec and technicalities. Always helpful and always got through straight away. Ordered a lot of gear and all of turned up well in time for my trip. Very pleasant experience indeed… Read Full Review

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★★★★★

“Very happy customer”

Written on: 17/05/2013

I found what I was looking for easily. The price was better than other competitor sites and they quoted faster delivery. All in all I have no complaints and I would go back without hesitation… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 12/05/2013

Very Good Service it various e mail notificationa dna able to track my order on line to confirm when it woudl be delivered… Read Full Review

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★★★★★

“Did what it said on the can”

Written on: 25/04/2013

Just bought some hiking poles. Found the website very helpful with a link to an article which helped me decide which poles would meet my needs. Plenty of choice and happy with the price and product. Turned up promptly. I would happily use this site again… Read Full Review

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★★★★★

“Excellent Throughout The Whole Order Process”

Written on: 17/04/2013 by Peter_Macey (1 review written)

No probs for me. Ordered and received my order next day. Good quality kit at a really good price. In fact the stuff was that cheap that I wondered if it was genuine or a cheap Chinese copy. Rang them to find out and saw that they had a big shop so knew it was genuine. They said because they move so much stuff they get the best discounts that they pass on to us. Service really good, love the kit and would definitely buy from them again. In fact told my mate who was going on the same trip as me… Read Full Review

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★★★★★

“Really Good Service”

Written on: 16/04/2013

I must admit, after reading several reviews on here, I was very skeptical about ordering off this lot. However as there were some good reviews, and there price was the best I could find, I did order. And I have to say I am glad that I did! There service was superb. I rang first to check them out, got straight through and was given some good advice on what to buy (even saving me a few more pounds). The parcel with the jacket and pants turned up next day and it fitted perfectly thanks to the… Read Full Review

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★☆☆☆☆

“Maybe they make their money from the premium phone line”

Written on: 06/04/2013 by Madamepompidour (1 review written)

I ordered items from OutdoorMania and after a week they had not arrived and I had not received the dispatch notification. I gave up trying to speak to them after 1 hour and 15 mins and sent a mail cancelling my order (again didnt have any response from them). A week later I received notification of my order being dispatched and the items arrived while I was on holiday. I now have to pay over £9 to send the stuff back. Too early to say about the refund but don't expect it to be easy from… Read Full Review

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★☆☆☆☆

“Avoid these jokers!.”

Written on: 26/03/2013

Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells ringing. Tried to phone Customer Service, or Dis-service as they should be known. 50 minutes on hold in a queue, listening to an irritating message and music. Designed I'm sure in the hope that customers… Read Full Review

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★☆☆☆☆

“Price Match Policy”

Written on: 15/03/2013

I had a legitimate price match but they told me it was too much of a price margin! But they wouldn't give any discount at All, therefore their price match policy is not worth having… Read Full Review

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★☆☆☆☆

“Phone call says it all........”

Written on: 13/03/2013 by Rubbishihfact (1 review written)

I found an item I really wanted, decided to call as this item meant a lot to me...I had the pleasure of being told I was the next in line for over 20 minuted which gave me enough time to read other reviews and decided I didn't want to give you OUTDOMANIA my time or money....seems your charging 2p a minute, hope keeping me on the line was enough for you financially....you now will not have my buisness and I will not be reccomnding you, keeping people on the line is cheap...got my item from… Read Full Review

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★☆☆☆☆

“never order again!!!!”

Written on: 13/03/2013

what a terrible service - parcel never arrived - no reply from emails sent - waited 2 hrs on phone to help desk!!!! lost at least £50… Read Full Review

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★☆☆☆☆

“Yes we have it in stock....No you don't!!!”

Written on: 13/03/2013

Needed a good quality pair of walking boots so I surfed the net and found Outdoormania.Prices were really good and I found a pair of Salomon boots at a great price and were in stock with a delivery time of 3 days wich was important as I was going away in 10 days for the weekend.Order placed so I waited.....and waited.With only 3 days before I was leaving still no sign of them,oh and yes I did try to phone but that can be a task in itself so I tried to email but kept getting a blank page!!… Read Full Review

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★☆☆☆☆

“refund horror”

Written on: 13/03/2013 by candysmum (1 review written)

wish i had known about these reviews before i ordered from this company, i am still waiting for a refund 5 weeks and 3 long phone calls later. avoid this company like the plague, worst shopping experience ever… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 12/03/2013

Ordered a base layer set on Feb 28th, but a week later it still shows "Awaiting allocation" on their website, which is pretty vague. Not knowing when I might get my order I decide to cancel and order from Cotswold Outdoor instead. There's no option to cancel the order online, so I have to call an 0844 number for which I will be charged for the pleasure of holding for ages to speak to a call taker. there is an option to cancel your order by typing it in on the automated telephone system but… Read Full Review

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★☆☆☆☆

“Terrible experience, sent out a cancelled item! ”

Written on: 09/03/2013 by Kam_2000 (1 review written)

Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short.... - ordered a jacket and gloves, for delivery 1-3 days for a skiing trip. - 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through). - cancelled order after 10 days of ordering as no sign of my goods arriving! - a week after cancelling the goods arrive! But I had already brought… Read Full Review

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★☆☆☆☆

“Don't believe the in stock next day delivery”

Written on: 01/03/2013

Ordered 20th December when shown as in stock next day delivery. Chased by email 6th January. No response. Phoned on 10th January. 45 minutes to get through to customer "service". Told not a live stock system so apparently they don't know that its in stock at all. I guess based on the 45 min wait and being 4th in line that they have 1 person trying to sort out the inevitable mess this causes… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 01/03/2013

They say next day delivery but I am still waiting over a week later. They NEVER reply to emails and I am currently waiting (and have been for the last 18 minutes on hold) to find out what has happened to my order. Terrible service - DO NOT USE… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 28/02/2013 by kayomahony (1 review written)

my story is too long to go into al I can say is RUBBISH RUBBISH RUBBISH… Read Full Review

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★☆☆☆☆

“No Communication whatsoever”

Written on: 28/02/2013

Bought ski trousers 2 weeks ago - have heard absolutely nothing. No-one answers the phone, message says 3rd 4th or 5th in queue and doesn't change. Number is chargeable (landline national number is 01484688899) although no-one answers this at all. DO NOT USE!!!!… Read Full Review

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★☆☆☆☆

“A Joke!!”

Written on: 25/02/2013 by Broteas (1 review written)

This is the first time I’ve been driven to write a review. This company is a joke, ordered a pair of Merrill MOABS which were in stock for next day delivery. Took them 2 days to inform me they were out of stock but delivery was expected from suppliers imminently so I decided to wait. I checked the website over the weekend and the same shoe and size and colour was shown in stock and ready for next day delivery, great I thought! Monday morning came and I decided to check the web for reviews of… Read Full Review

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