Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Maybe they make their money from the premium phone line”

Written on: 06/04/2013 by Madamepompidour (1 review written)

I ordered items from OutdoorMania and after a week they had not arrived and I had not received the dispatch notification. I gave up trying to speak to them after 1 hour and 15 mins and sent a mail cancelling my order (again didnt have any response from them). A week later I received notification of my order being dispatched and the items arrived while I was on holiday. I now have to pay over £9 to send the stuff back. Too early to say about the refund but don't expect it to be easy from… Read Full Review

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★☆☆☆☆

“Avoid these jokers!.”

Written on: 26/03/2013

Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells ringing. Tried to phone Customer Service, or Dis-service as they should be known. 50 minutes on hold in a queue, listening to an irritating message and music. Designed I'm sure in the hope that customers… Read Full Review

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★☆☆☆☆

“Price Match Policy”

Written on: 15/03/2013

I had a legitimate price match but they told me it was too much of a price margin! But they wouldn't give any discount at All, therefore their price match policy is not worth having… Read Full Review

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★☆☆☆☆

“Phone call says it all........”

Written on: 13/03/2013 by Rubbishihfact (1 review written)

I found an item I really wanted, decided to call as this item meant a lot to me...I had the pleasure of being told I was the next in line for over 20 minuted which gave me enough time to read other reviews and decided I didn't want to give you OUTDOMANIA my time or money....seems your charging 2p a minute, hope keeping me on the line was enough for you financially....you now will not have my buisness and I will not be reccomnding you, keeping people on the line is cheap...got my item from… Read Full Review

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★☆☆☆☆

“never order again!!!!”

Written on: 13/03/2013

what a terrible service - parcel never arrived - no reply from emails sent - waited 2 hrs on phone to help desk!!!! lost at least £50… Read Full Review

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★☆☆☆☆

“Yes we have it in stock....No you don't!!!”

Written on: 13/03/2013

Needed a good quality pair of walking boots so I surfed the net and found Outdoormania.Prices were really good and I found a pair of Salomon boots at a great price and were in stock with a delivery time of 3 days wich was important as I was going away in 10 days for the weekend.Order placed so I waited.....and waited.With only 3 days before I was leaving still no sign of them,oh and yes I did try to phone but that can be a task in itself so I tried to email but kept getting a blank page!!… Read Full Review

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★☆☆☆☆

“refund horror”

Written on: 13/03/2013 by candysmum (1 review written)

wish i had known about these reviews before i ordered from this company, i am still waiting for a refund 5 weeks and 3 long phone calls later. avoid this company like the plague, worst shopping experience ever… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 12/03/2013

Ordered a base layer set on Feb 28th, but a week later it still shows "Awaiting allocation" on their website, which is pretty vague. Not knowing when I might get my order I decide to cancel and order from Cotswold Outdoor instead. There's no option to cancel the order online, so I have to call an 0844 number for which I will be charged for the pleasure of holding for ages to speak to a call taker. there is an option to cancel your order by typing it in on the automated telephone system but… Read Full Review

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★☆☆☆☆

“Terrible experience, sent out a cancelled item! ”

Written on: 09/03/2013 by Kam_2000 (1 review written)

Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short.... - ordered a jacket and gloves, for delivery 1-3 days for a skiing trip. - 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through). - cancelled order after 10 days of ordering as no sign of my goods arriving! - a week after cancelling the goods arrive! But I had already brought… Read Full Review

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★☆☆☆☆

“Don't believe the in stock next day delivery”

Written on: 01/03/2013

Ordered 20th December when shown as in stock next day delivery. Chased by email 6th January. No response. Phoned on 10th January. 45 minutes to get through to customer "service". Told not a live stock system so apparently they don't know that its in stock at all. I guess based on the 45 min wait and being 4th in line that they have 1 person trying to sort out the inevitable mess this causes… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 01/03/2013

They say next day delivery but I am still waiting over a week later. They NEVER reply to emails and I am currently waiting (and have been for the last 18 minutes on hold) to find out what has happened to my order. Terrible service - DO NOT USE… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 28/02/2013 by kayomahony (1 review written)

my story is too long to go into al I can say is RUBBISH RUBBISH RUBBISH… Read Full Review

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★☆☆☆☆

“No Communication whatsoever”

Written on: 28/02/2013

Bought ski trousers 2 weeks ago - have heard absolutely nothing. No-one answers the phone, message says 3rd 4th or 5th in queue and doesn't change. Number is chargeable (landline national number is 01484688899) although no-one answers this at all. DO NOT USE!!!!… Read Full Review

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★☆☆☆☆

“A Joke!!”

Written on: 25/02/2013 by Broteas (1 review written)

This is the first time I’ve been driven to write a review. This company is a joke, ordered a pair of Merrill MOABS which were in stock for next day delivery. Took them 2 days to inform me they were out of stock but delivery was expected from suppliers imminently so I decided to wait. I checked the website over the weekend and the same shoe and size and colour was shown in stock and ready for next day delivery, great I thought! Monday morning came and I decided to check the web for reviews of… Read Full Review

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★☆☆☆☆

“Worst of the worst, absolutely appalling service.”

Written on: 13/02/2013 by charlescowen (1 review written)

As the title suggests, all items show as being in stock, however 6 weeks later and still no reply, customer service is bottom of the list with this bunch of idiots, my advice to anyone wishing to shop with outdoormania is simply, shop elsewhere, you might have to pay a little extra, however it will be worth it I guarantee. Reported to trading standards… Read Full Review

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★☆☆☆☆

“Don't use Outdoor Mania”

Written on: 05/02/2013 by Welp (1 review written)

Ordered online which stated item was in stock with next day delivery. Chased after 1 week, waiting 25 minutes for call to be answered, only to be told they were waiting a delivery and expected the next day. Called again after 10 days, again waiting 17 minutes for call to be answered, to be told still not in stock. Its now 2 weeks and online the order is still showing 'awaiting allocation'. Their online stock is not updated as my item is still showing in stock, they don't have enough people to… Read Full Review

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★☆☆☆☆

“Help I can't get through!”

Written on: 04/02/2013

I tried to call their telephone help line to check if my order is being dispatched or not - their automatic telephone service said I was 4th in the queue but after 20 minutes holding on I was still only 3rd in the queue so obviously they are not staffing their helpline adequately. My order is not listed as dispatched so clearly I can't rely on it being delivered in time for our holiday. This is appalling lack of service… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 30/01/2013

Follow the advice of other reviewers and do not buy. No stock control so you place an order, it is accepted and then weeks later they tell you they don't have any in stock. Items arrive poorly packaged. Recent delivery was missing the trousers from the ski suit. Impossible to get through on their telephone line. NOT WORTH THE HASSLE… Read Full Review

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★☆☆☆☆

“Worse online service I have have ever experienced”

Written on: 21/01/2013 by estreete (1 review written)

Where do I start: 1. Order place 16/12/2012 with stock showing as available for all the order items and 13 items in total ordered. Expensive ski trousers to jackets, to sock etc. 2. Delivery turns up before New Year with a hand written note on the emailed order copy reading text with 1 item 'sold out', 4 item marked as 'to follow'. And we needed to return 1 item due to being to large (our sizing error) 3. 1 week later online the items marked 'to follow' were all cancelled with no email update… Read Full Review

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★☆☆☆☆

“Worst On Line Company”

Written on: 18/01/2013

I ordered walking trousers on the 29th December and have still not received them.The only email received from the company on the 2nd January stating the item was not in stock but would be immently.Friday 11th january ,after 35 minute wait, the company promised delivery on Monday 14th January.I have spent 70 minutes waiting today to speak to the company and been told that according to their records the trousers were delivered on the Monday 14th January and the money has been taken from my… Read Full Review

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