Written on: 08/12/2010
Logged onto the website today after waiting for two weeks for my order - the number on their website isn't accepting calls!! My order has been cancelled by them as they have no stock. When you click on the item I ordered according to them oh yes it's still in stock. I haven't even had an email from them!
DON'T use this website. I'd rather pay the extra and get my goods somewhere else!… Read Full Review
Written on: 28/10/2010
Could not be better. Next day delivery (inside 24hrs!) and cheapest price online (6 quid cheaper than the next best price). Don't be put off by the negative reviews on here, I would imagine 99.9% of their customers are happy and only the complainers come on here (which is the reason I took the time to write this review)… Read Full Review
Written on: 25/08/2010 by PaulPinder (1 review written)
Oh ... just wish that I'd read a review of OutdoorMania before ordering.
1-Ordered goods on 6th Aug, dispatch within 1-3 days.
2-Phoned at regular intervals to be told 'awaiting stock - dispatch within 1-3 days' each time.
3-Cancelled order today 25th Aug.
4-Net result - a wait of almost 3 weeks for nothing and by assessing my phone logs can confirm that I've invested in 53 in's of phone calls costing P/min which with the v.a.t. adds up to £6.20
5-Cons ... Expensive phone calls, kept in queue… Read Full Review
Written on: 11/08/2010
Dire. Just cancelled my order, so I hope they manage that successfully. Website continues to show that the product is in stock even though they have told me it isn't. Advertised as "in stock, delivery 2-3 days". Isn't that illegal ? Worst internet shopping experience I've had. Very unfair on honest retailers who show the same product as "out of stock". AVOID… Read Full Review
Written on: 05/08/2010
This is the worst internet shopping experience I have ever had. I've seen the other reviews that are gushing about the customer service and cannot believe it's the same company. The website shows that the items I ordered are in stock but I've still not recieved them after 3 weeks. And what is worse is that they have charged me for them!!! I suggest avoiding these people - with such extremes of service you may get lucky or you may get what happened to me. Or in fact you may win the lottery… Read Full Review
Written on: 22/07/2010
Last week I ordered 5 items of clothes. All said that delivery was 1-3 days. 2 items turned up - 1 was correct and the other not what I ordered. So I phoned up and the phone message said I was 'first in line' to be answered - some while later when my call was not answered I suspected that no one was there. That was the case - it was closed but no message to say that.
So I mailed them to find out where the 3 other items I ordered were and how I was to get the item replaced that was sent in… Read Full Review
Written on: 23/04/2010
Excellent service and pricing. I recently bought a Gelert Horizon 8 as our family tent for this year from them. I ordered it on Wednesday and was hoping to get it for the weekend as it was a good forecast. The delivery said 1-3 days so I wasn't sure whether it would arrive. It arrived the next day! I even called them to thank them and to ask whether they had any porches in stock. I found the customer services very helpful and was put through to an actual person within 20 seconds. I don't think… Read Full Review
Written on: 11/02/2010
The website said "In stock, delivery 1-3 days" so I placed the order. Obviously not true as I am still waiting.
No reply to three emails. Long phone queues on an expensive 0870 number.
Avoid this lot - they are awful… Read Full Review
Written on: 06/10/2009
I don't normally shout about what I buy on the net, but I recently bought a ski package for my ski trip to Italy at Christmas (cannot wait). As I haven't been before I wasnt sure what to buy. I ordered the Trespass set after much deliberation and reading much about what you need when you ski. It came the next day and it's lovely. For the money it's amazing quality, fits fantastically and I can just feel that it will keep me warm and dry on the ski slopes. I was expecting to pay double for this… Read Full Review
Written on: 25/03/2009 by Walks Far Man (32 reviews written)
I ordered various outdoor clothing from Outdoor Mania in early February just as the latest snow was falling.
I thought that their prices were very competitive and all of the items that I wanted were shown to be in stock. However, this was not the case.
When I received my confirmation Email for my order I noticed that they were charging me for an item that they had not included in my order.
When I received part of my order within two days, their sales invoice stated that the rest would be sent on… Read Full Review
Written on: 24/03/2009 by AlanBedingfield (1 review written)
I ordered quite a lot of camping equipment off Outdoormania and I found their prices to be the very best on the Internet. I called them on the telephone and was put straight through to an operator who was very helpful and answered my queries immediately. The goods duly arrived (some the very next day and the smaller goods the day after). All in all a very pleasant shopping experience. Good prices and customer service. Only bad point would be limited choice. I would recommend to anyone… Read Full Review
Written on: 27/02/2009
Outdoor Masnia have the lowest prices around for Craghopper trousers. Large range of colours and sizes appear to be available. Cheap postage - £2.95 Worth considering if you are not in a hurry - two week delivery so item obviously not in stock.
I paid £32 for trousers labelled as £40rrp and that includes postage… Read Full Review
Written on: 18/02/2009
Didn't deliver my order and sent me the wrong thing time and time again, don't seem to do customer service and are dreadful to get hold of… Read Full Review
Written on: 20/01/2009 by davidwilson (1 review written)
Outdoor Mania. Would never consider using this company again. Now need to source other supplier before weekend (today is Mon 19-1-09) Fist part of order dispatched. last part of order not dispatched. received no communication, no answers to emails, phone constantly engaged whenever I try… Read Full Review
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