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Written on: 28/01/2011
Bought my wofe a jacket at before christmas but wasnt the style she was after. Returned it over 2 weeks and ago with details of the exchange required. Still nothing, emails ignored, cant get through on the phone, terrible service, dont think i am going to see money or jacket agin, stay well clear of this site… Read Full Review
Written on: 30/01/2011
Just a note to thank Outdoormania. I am a ski guide in Austria and was badly let down by another Internet company. The result was I arrived in Austria to run my season with no gear. I called Outdoormania to ask whether they could ship it to me express delivery. The girl on the phone was lovely and sorted me out with all my gear - around £700 worth in total. The shipment arrived within 48 hours as promised - to Austria that is. The best thing was that everything fitted perfectly and was right up… Read Full Review
Written on: 01/02/2011
Outdoormania take your money before despatch when they say that they wont
Outdoormania swap your order for a product of a lower price
Outdoormania do not refund the difference
Outdoormania do not respond to emails
Outdoormania - you can never get through to them on the phone without spending a fortune on premium numbers
DON'T DO IT… Read Full Review
Written on: 27/01/2011
Ordered my Helly Hansen jacket on Sunday evening and it said 1-3 days delivery, item arrived yesterday and is perfect. company supplied me with a tracking number when i rang so that i could watch it arrive in time. Very happy with the site and the fact they saved me £80 on the original price!! Highly recommended… Read Full Review
Written on: 27/01/2011
I ordered trousers showing as 'in stock' and the web site said delivery would be in 1 - 3 working days.
5 working days later, still no delivery.
I emailed them to cancel my order.
8 days later I receive a delivery and my card has been debited.
I am unable to contact them via email or their telephone number, so I'm contacting my credit card company to explain the transaction was unauthorised. Hopefully I'll get my money back that way… Read Full Review
Written on: 27/01/2011
I ordered a pair of £100 Salomon shoes (Next day delivery). My order status was never updated, I sent two emails and received no response. I called the customer help line and was on hold for over 30 minutes before I got through, only to be told my item has been sent standard royal mail. I'm not expecting them to arrive any time soon and am now £100 lighter. AVOID OUTDOORMANIA only wish i'd read the reviews before ordering… Read Full Review
Written on: 29/01/2011
Never used Outdoormania before and initially was sceptical having read some of the reviews. I don't know why because their service was fantastic. I don't order much on the internet and don't like putting my credit card details in. So I called them. I found the operator to be highly professional and my order was placed with no fuss. I was informed that the item was in stock and that it would be sent on a 48 hour delivery service to arrive with me on Wednesday. However it turned the next day - a… Read Full Review
Written on: 29/01/2011 by Myfanwy (1 review written)
Ordered jacket Tuesday evening and it arrived before 7am Friday. No delivery charge and jacket was £24 cheaper than anywhere else… Read Full Review
Written on: 25/01/2011
Ordered a pair of walking trousers "in stock" on December 3rd, that were eventually dispatched on December 16th and arrived with me on December 21st. OK not a huge amount of time, but other sites typically send within 2 - 3 days of sale, not 13 days after order placed - cr@p! When they arrived they were the wrong size, which granted is not Outdoor Mania's fault, I returned them on January 4th via recorded delivery and as of January 25th, no one has responded to my 6 emails sent and every time i… Read Full Review
Written on: 21/01/2011 by cs99 (1 review written)
I ordered an item on sat 15 Jan 2011 at 14;41. They were trading on Sat so this was a working day for them.
I paid for item on day via website yet despite promises for 1-3 day delivery which I paid for (!) they have not delivered after 7 days and more importantly they have not contacted me at all. I am worried they have taken my money and forgotten (whoops) about my order...how convenient.
Rang customer services which i hate anyway because you are paying to speak to them about their service. i… Read Full Review
Written on: 19/01/2011 by Somerandomdude (4 reviews written)
I ordered a pair of Salomon walking boots after finding Outdoormania to be the cheapest, and free, next day delivery if ordered before 1pm (I ordered at 10am). The small print said it could take 3 working days for my area.
That was on the Friday. Saturday came and still no email telling me Outdoormania had dispatched the item. The website told me the order was still 'Awaiting Allocation.' That's when I found all the awful reviews about them.
Furious at what appeared to be a deception I… Read Full Review
Written on: 22/01/2011
Sorry to spoil the party, but I really like this company. Have ordered from them over the years maybe a dozen times and only once had an issue with late delivery which was quickly sorted. However, I was recently in the area and noting that they have a new megastore decided to visit to buy some new woalking boots. I have to say, this is the best service I have ever received. Everyone was not just knowledgeable but friendly as well. i can't stand people who look down their nose at you like you… Read Full Review
Written on: 22/01/2011
Read some reviews on here and wasn't sure. However they had the best price and the majority of reviews here are about stuff arriving a day or so late. As I wasn't bothered about getting it next day I ordered anyway. I ordered quite a bit of gear including jacket, pants, underwear, goggles, helmet, etc, etc. for my ski trip in three weeks time. I was quite surprised to see that it all showed up next day. Great value and brilliant service. No problems here. Thanks it seems that Outdoormania does… Read Full Review
Written on: 18/01/2011
ordered a base layer for skiing trip end of jan and after placing the order recived the order confirmation which said item would not be dispatched until I recieved a further confirmation. After 2 days I emailed to ask when I could expect to know whether they would dispatch or not, as if not I needed to order from elswhere to get them in time. No response. After 4 days I sent a second order asking what was going on, no response. The 2 days later I recieved an email to say the order had been… Read Full Review
Written on: 20/01/2011
I originally ordered the Gelert Baggies on 5 November 2010. The website advertised delivery in 2 to 3 days. Nothing arrived for ages! I tried phoning - could never get through. I tried e-mailing, but I was not answered. Eventually the trousers turned up over a month later! Unfortunately, the trousers were too tight. I returned them to exchange for a larger size, on 13 December 2010. To date I still have no trousers, and again contacting them is impossible. My e-mails are ignored, and… Read Full Review
Written on: 14/01/2011
Terrible service, anyone who has given a good rating for this company must be working for them.
Don't bother trying to e-mail them they will not reply. Don't call them unless you are willing to wait in a queue for a very long time (30 mins I gave up). Website provides little to no help.
Avoid like the the plague. It's not worth any savings if something goes wrong. Hopefully, i'll get a refund at some point, I have little hope… Read Full Review
Written on: 17/01/2011
I placed my order 3 weeks ago and am still waiitng, the phone lines are ridiculous as i can be in the que for over 30 minutes to be cut off when i reach caller number 2 -1. And this is not due to having low battery life or running out of credit. I have sent numerous emails requesteing an update,but am yet to receive a response.
Wish I had read the reveiws prior to ordering from this site as the whole experiance has been very upsetting .....
Have given a star on customer service because… Read Full Review
Written on: 13/01/2011
Shoes ordered and showing as in stock. 2 weeks later and still waiting. Emails unanswered. Phone numbers unobtainable. I've cancelled the order by email but still no reply. I really want to order those shoes but know what do I do?! Order from a decent online site and risk 2 pairs? I just wish I'd read the reviews here before ordering from Outdoor Mania. Lesson learnt… Read Full Review
Written on: 13/01/2011
I ordered more than one month ago and still waiting when it said the product was on stock, it looks like a scam, now I only hope I recover my money, what a shameful experience!!!!! don't even think about buying here!!… Read Full Review
Written on: 14/01/2011 by marble12 (1 review written)
After purchasing my item i decided to read the reviews and straight away i thought there is no way this item will ever get to me.The item arrived after five days which is acceptable.Not sure if i could fully recommend with all the bad reviews but my experience wes good.Hope they are pulling there socks up… Read Full Review
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