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Written on: 14/12/2010
Do not touch with a barge pole. Absolutely shocking customer service. I ordered thermal base layers for my family and am still waiting. I tried to ring but to no avail, on the first occasion I tried to ring to amend my order but hung up after 50 minutes on the phone. On the second occasion I gave up after 45 minutes. I feel very short changed in relation to the money wasted via their premium phone line that never gets answered. I had to cancel the order via email, but to date I still have not… Read Full Review
Written on: 14/12/2010
I imagine if they had the stock in and ready to deliver in the few days they say it would be a very good shop.
However I waited 2 weeks with no news, in the end I called them after no reply to email to find out where the items were.
Both out of stock, one another 2 weeks wait and the second they didn't know. I cancelled the order. HOWEVER BEWARE - the wait to get through to them was 1 HOUR long, and an 0870 number so looking at a phone bill cost of £3-£6!!
I would advise to check the stock… Read Full Review
Written on: 10/12/2010
Been waiting over 2 weeks for items, still not arrived and no response to email. Customer contact is on a premium number - and kept in a queue for ages.
Looking to buy from a high street - just dont bother with these guys
… Read Full Review
Written on: 08/12/2010
Agreed with your other reviews dont bother shocking customer service - cancelled my order via email 1 week after it was placed told me item was out of stock, when I tried to contact them got answerphone that told me office was closed even though it was only 4pm and office hours are 9-5 pm. When I checked on website goods were still showing as in stock and 1-3 days delivery. Did not want to give 1 star they get no stars from me but would not let me leave review unless I clicked on the stars!!!… Read Full Review
Written on: 08/12/2010
Avoid Outdoormania! Placed an order over a week ago, and I'm still waiting. 3 emails are still unanswered, when I call the customer service number I just get three beeps then I am cut off. Had to track them down via facebook in the end. Have been told via facebook my order has been dispatched, but have received no email confirmation and no sight of my order. On the website the item was stated as 'in stock', delivery 1-3 days, this was not true as I was later told that the supplier has now… Read Full Review
Written on: 10/12/2010
This company are paramount to fraudulent! Been on hold "in queue" for 20 mins now, allegedly first in queue for last 5! Four unanswered emails, goods supposedly delivered, but not to me. Have taken my money without providing anything. As previous reviewer stated, cannot put kess than one star on this review but I would rate as minus stars.
Update: Have now given up on phone - high cost phone call wasted!! Will be trying to seek legal advice… Read Full Review
Written on: 08/12/2010
Logged onto the website today after waiting for two weeks for my order - the number on their website isn't accepting calls!! My order has been cancelled by them as they have no stock. When you click on the item I ordered according to them oh yes it's still in stock. I haven't even had an email from them!
DON'T use this website. I'd rather pay the extra and get my goods somewhere else!… Read Full Review
Written on: 28/10/2010
Could not be better. Next day delivery (inside 24hrs!) and cheapest price online (6 quid cheaper than the next best price). Don't be put off by the negative reviews on here, I would imagine 99.9% of their customers are happy and only the complainers come on here (which is the reason I took the time to write this review)… Read Full Review
Written on: 25/08/2010 by PaulPinder (1 review written)
Oh ... just wish that I'd read a review of OutdoorMania before ordering.
1-Ordered goods on 6th Aug, dispatch within 1-3 days.
2-Phoned at regular intervals to be told 'awaiting stock - dispatch within 1-3 days' each time.
3-Cancelled order today 25th Aug.
4-Net result - a wait of almost 3 weeks for nothing and by assessing my phone logs can confirm that I've invested in 53 in's of phone calls costing P/min which with the v.a.t. adds up to £6.20
5-Cons ... Expensive phone calls, kept in queue… Read Full Review
Written on: 11/08/2010
Dire. Just cancelled my order, so I hope they manage that successfully. Website continues to show that the product is in stock even though they have told me it isn't. Advertised as "in stock, delivery 2-3 days". Isn't that illegal ? Worst internet shopping experience I've had. Very unfair on honest retailers who show the same product as "out of stock". AVOID… Read Full Review
Written on: 05/08/2010
This is the worst internet shopping experience I have ever had. I've seen the other reviews that are gushing about the customer service and cannot believe it's the same company. The website shows that the items I ordered are in stock but I've still not recieved them after 3 weeks. And what is worse is that they have charged me for them!!! I suggest avoiding these people - with such extremes of service you may get lucky or you may get what happened to me. Or in fact you may win the lottery… Read Full Review
Written on: 22/07/2010
Last week I ordered 5 items of clothes. All said that delivery was 1-3 days. 2 items turned up - 1 was correct and the other not what I ordered. So I phoned up and the phone message said I was 'first in line' to be answered - some while later when my call was not answered I suspected that no one was there. That was the case - it was closed but no message to say that.
So I mailed them to find out where the 3 other items I ordered were and how I was to get the item replaced that was sent in… Read Full Review
Written on: 23/04/2010
Excellent service and pricing. I recently bought a Gelert Horizon 8 as our family tent for this year from them. I ordered it on Wednesday and was hoping to get it for the weekend as it was a good forecast. The delivery said 1-3 days so I wasn't sure whether it would arrive. It arrived the next day! I even called them to thank them and to ask whether they had any porches in stock. I found the customer services very helpful and was put through to an actual person within 20 seconds. I don't think… Read Full Review
Written on: 11/02/2010
The website said "In stock, delivery 1-3 days" so I placed the order. Obviously not true as I am still waiting.
No reply to three emails. Long phone queues on an expensive 0870 number.
Avoid this lot - they are awful… Read Full Review
Written on: 06/10/2009
I don't normally shout about what I buy on the net, but I recently bought a ski package for my ski trip to Italy at Christmas (cannot wait). As I haven't been before I wasnt sure what to buy. I ordered the Trespass set after much deliberation and reading much about what you need when you ski. It came the next day and it's lovely. For the money it's amazing quality, fits fantastically and I can just feel that it will keep me warm and dry on the ski slopes. I was expecting to pay double for this… Read Full Review
Written on: 25/03/2009 by Walks Far Man (32 reviews written)
I ordered various outdoor clothing from Outdoor Mania in early February just as the latest snow was falling.
I thought that their prices were very competitive and all of the items that I wanted were shown to be in stock. However, this was not the case.
When I received my confirmation Email for my order I noticed that they were charging me for an item that they had not included in my order.
When I received part of my order within two days, their sales invoice stated that the rest would be sent on… Read Full Review
Written on: 24/03/2009 by AlanBedingfield (1 review written)
I ordered quite a lot of camping equipment off Outdoormania and I found their prices to be the very best on the Internet. I called them on the telephone and was put straight through to an operator who was very helpful and answered my queries immediately. The goods duly arrived (some the very next day and the smaller goods the day after). All in all a very pleasant shopping experience. Good prices and customer service. Only bad point would be limited choice. I would recommend to anyone… Read Full Review
Written on: 27/02/2009
Outdoor Masnia have the lowest prices around for Craghopper trousers. Large range of colours and sizes appear to be available. Cheap postage - £2.95 Worth considering if you are not in a hurry - two week delivery so item obviously not in stock.
I paid £32 for trousers labelled as £40rrp and that includes postage… Read Full Review
As rated by real users
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Written by dianam1
" Very fast And serious " Read More