Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
42% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“After purchasing my item i decided to read the reviews...”

Written on: 14/01/2011 by marble12 (1 review written)

After purchasing my item i decided to read the reviews and straight away i thought there is no way this item will ever get to me.The item arrived after five days which is acceptable.Not sure if i could fully recommend with all the bad reviews but my experience wes good.Hope they are pulling there socks up… Read Full Review

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★☆☆☆☆

“DONT TOUCH THIS COMPANT.orderd item on 2 jan after no...”

Written on: 14/01/2011

DONT TOUCH THIS COMPANT.orderd item on 2 jan after no contact i cancelled the order by email on 6jan (unable to get through by phone).order deliverd on 12 jan?? no return adress on parcel so had to accept. returned parcel on 12 jan tracked cost £6.70.finaly got throught by phone after 45 mins told them of there error. i am still waiting for them to re credit my account but i dont exspect to get it as i have just found there phone line is not acepting calls and they dont answer emails.great… Read Full Review

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★☆☆☆☆

“Bought a pair of Bear Grylls trousers and they arrived...”

Written on: 17/01/2011

Bought a pair of Bear Grylls trousers and they arrived a week later. Not bad on initial delivery as it was over the New Year but their website displayed the incorrect image for the product and the description was also incorrect. Stated and showed these trousers had 2 x Cargo Pockets but when it arrived they did NOT have the cargo pockets.

No responses when emailing the company and you're looking at 45 - 60 min wait on the phone.

DO NOT TOUCH THIS COMPANY!!!! STAY CLEAR!!!… Read Full Review

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★☆☆☆☆

“I asked a question over a week ago, and got no...”

Written on: 11/01/2011

I asked a question over a week ago, and got no reponse. I purchased a couple of items over a week ago, not been dispatched. I emailed again a week ago, no response. I emailed to cancel my order 3 days ago and asked to confirm order cancellation...no reponse. I've waited long enough and not nothing from them, not even any contact. My canoeing trip had to be cancelled at the weekend… Read Full Review

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★☆☆☆☆

“This company does not give accurate information about...”

Written on: 06/01/2011

This company does not give accurate information about its stocks. They don't reply to emails on time and it takes around 30 minutes to get through to them over the phone. Once I got through, they were pleasant enough but that is no use if I cannot receive the goods on time. I have just cancelled the order and made a note for myself never to use outdoormania.co.uk again… Read Full Review

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★☆☆☆☆

“The website showed that items were in stock when I...”

Written on: 06/01/2011

The website showed that items were in stock when I placed the order. However after 10 days of waiting I received an email to say the ityems were out of stock with no other explanation. I emailed them to ask how this can be so and despite reminding them I am still awaiting a reply. My advice would be to find somewhere else to purchase goods from. I will NEVER attempt to buy from these people again… Read Full Review

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★★★★★

“On the 29th December 2010 i placed an order for my new...”

Written on: 06/01/2011

On the 29th December 2010 i placed an order for my new tent with outdoormania and recieved my conformation email which said that no money would be charged until dispatch, a short while later i came upon this review site and started to panic and thought about canceling my order. On the 30th of december i recieved an email saying order had been dispatched and gave me a tracking number for fed ex, It is now the 5th jan 2011 and my tent was delivered early this morning, considering that this was… Read Full Review

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★☆☆☆☆

“Complete scam- 3 weeks later the goggles from outdoor...”

Written on: 04/01/2011

Complete scam- 3 weeks later the goggles from outdoor mania still have not arrived. I called- "not yet despatched, still awaiting delivery from their suppliers"! When I pointed out that the goggles were in stock when I ordered them, they explained that they "do not have a live stock system". That's after holding for 15 min on a premium rate number!

AVOID AT ALL COSTS!!!… Read Full Review

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★☆☆☆☆

“Same old story. Ordered goods which were listed as...”

Written on: 28/12/2010

Same old story. Ordered goods which were listed as being in stock. A month later I received an order saying my order was cancelled because the goods were out of stock. I emailed them but received no response and could not get through to them on the telephone as I was always kept waiting in a queue.
I am a regular internet shopper and would say avoid this company they do not know what customer service is… Read Full Review

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★☆☆☆☆

“NEVER USE THIS WEBSITE. It's a con. ”

Written on: 22/12/2010

NEVER USE THIS WEBSITE. It's a con.
You order stuff that are "in stock"....BUT..
The status of the order remains as "awaiting allocation" for an indefinite period.
When trying to call the premium rate 0870 number to speak to someone, you are left hanging. I never actually got through to ANYONE. I gave up on call after 55 minutes.
I still haven't received my goods. Just sent email to cancel order. Huh, we'll see what happens. NOT HAPPY!

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★☆☆☆☆

“NOW UNDER INVESTIGATION BY TRADING STANDARDS AFTER...”

Written on: 20/12/2010

NOW UNDER INVESTIGATION BY TRADING STANDARDS AFTER BREAKING ADVERTISING AND CREDIT CARD USAGE!
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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!! ”

Written on: 17/12/2010

DO NOT USE THIS COMPANY!!!!!
My item showed, online, that it was in stock at the time of ordering and said that it would delivered by standard delivery of 1-3 days, however logging into my account 3 days later it still showed awaiting allocation. I needed my item for a Christmas present and the website said that it was still available and would be delivered as standard (1-3 days) but it hasn't even been sent out yet. I tried to call, but got left holding and never getting anywhere. I called… Read Full Review

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★★☆☆☆

“Dear all, ”

Written on: 16/12/2010

Dear all,

This site has scared me to my core!!!

My husband placed my order on Sunday 12 December for a beautiful jacket for my Christmas present. The website told us they had stock and would be delivered in 1-3 days. This site was the cheapest on the internet. (I guess you get what you pay for)

I am still waiting and for it, today Thursay. I have contacted the company via facebook (you can see my posts) there is a lovely lady called Sara Holmes, whom will go out of her way to help you. I… Read Full Review

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★☆☆☆☆

“I recently ordered ski thermals when they arrived they...”

Written on: 16/12/2010

I recently ordered ski thermals when they arrived they were of poor quality and did not fit properly. I paid to have them sent back by recorded delivery I have never recieved confirmation of them recieving goods and when I email they bounce back saying message undeliverable. The phone line is constanlty engaged. I wrote a letter last week requesting a refund and still await a response. I think this website is dodgy to say the least and will be taking legal action to get my money back… Read Full Review

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★☆☆☆☆

“AVOID!!!! ”

Written on: 17/12/2010

AVOID!!!!

THIS WEBSITE IS A SCAM!!!!!!!!!
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★☆☆☆☆

“Do not touch with a barge pole. Absolutely shocking...”

Written on: 14/12/2010

Do not touch with a barge pole. Absolutely shocking customer service. I ordered thermal base layers for my family and am still waiting. I tried to ring but to no avail, on the first occasion I tried to ring to amend my order but hung up after 50 minutes on the phone. On the second occasion I gave up after 45 minutes. I feel very short changed in relation to the money wasted via their premium phone line that never gets answered. I had to cancel the order via email, but to date I still have not… Read Full Review

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★☆☆☆☆

“I imagine if they had the stock in and ready to...”

Written on: 14/12/2010

I imagine if they had the stock in and ready to deliver in the few days they say it would be a very good shop.

However I waited 2 weeks with no news, in the end I called them after no reply to email to find out where the items were.

Both out of stock, one another 2 weeks wait and the second they didn't know. I cancelled the order. HOWEVER BEWARE - the wait to get through to them was 1 HOUR long, and an 0870 number so looking at a phone bill cost of £3-£6!!

I would advise to check the stock… Read Full Review

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★☆☆☆☆

“Dont bother sending emails - they ignore them ”

Written on: 13/12/2010

Dont bother sending emails - they ignore them
cant get through on phone
Still waiting for my refund - requested bank to place into dispute via visa
please consider feedback prior to use… Read Full Review

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★☆☆☆☆

“Been waiting over 2 weeks for items, still not arrived...”

Written on: 10/12/2010

Been waiting over 2 weeks for items, still not arrived and no response to email. Customer contact is on a premium number - and kept in a queue for ages.

Looking to buy from a high street - just dont bother with these guys

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★☆☆☆☆

“Agreed with your other reviews dont bother shocking...”

Written on: 08/12/2010

Agreed with your other reviews dont bother shocking customer service - cancelled my order via email 1 week after it was placed told me item was out of stock, when I tried to contact them got answerphone that told me office was closed even though it was only 4pm and office hours are 9-5 pm. When I checked on website goods were still showing as in stock and 1-3 days delivery. Did not want to give 1 star they get no stars from me but would not let me leave review unless I clicked on the stars!!!… Read Full Review

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