Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.8 / 5
233
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★☆☆☆☆

“Outdoormania take your money before despatch when they...”

Written on: 01/02/2011

Outdoormania take your money before despatch when they say that they wont

Outdoormania swap your order for a product of a lower price

Outdoormania do not refund the difference

Outdoormania do not respond to emails

Outdoormania - you can never get through to them on the phone without spending a fortune on premium numbers

DON'T DO IT… Read Full Review

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★★★★★

“Ordered my Helly Hansen jacket on Sunday evening and...”

Written on: 27/01/2011

Ordered my Helly Hansen jacket on Sunday evening and it said 1-3 days delivery, item arrived yesterday and is perfect. company supplied me with a tracking number when i rang so that i could watch it arrive in time. Very happy with the site and the fact they saved me £80 on the original price!! Highly recommended… Read Full Review

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★☆☆☆☆

“I ordered trousers showing as 'in stock' and the web...”

Written on: 27/01/2011

I ordered trousers showing as 'in stock' and the web site said delivery would be in 1 - 3 working days.

5 working days later, still no delivery.

I emailed them to cancel my order.

8 days later I receive a delivery and my card has been debited.

I am unable to contact them via email or their telephone number, so I'm contacting my credit card company to explain the transaction was unauthorised. Hopefully I'll get my money back that way… Read Full Review

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★☆☆☆☆

“I ordered a pair of £100 Salomon shoes (Next day...”

Written on: 27/01/2011

I ordered a pair of £100 Salomon shoes (Next day delivery). My order status was never updated, I sent two emails and received no response. I called the customer help line and was on hold for over 30 minutes before I got through, only to be told my item has been sent standard royal mail. I'm not expecting them to arrive any time soon and am now £100 lighter. AVOID OUTDOORMANIA only wish i'd read the reviews before ordering… Read Full Review

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★★★★★

“Never used Outdoormania before and initially was...”

Written on: 29/01/2011

Never used Outdoormania before and initially was sceptical having read some of the reviews. I don't know why because their service was fantastic. I don't order much on the internet and don't like putting my credit card details in. So I called them. I found the operator to be highly professional and my order was placed with no fuss. I was informed that the item was in stock and that it would be sent on a 48 hour delivery service to arrive with me on Wednesday. However it turned the next day - a… Read Full Review

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★★★★★

“Ordered jacket Tuesday evening and it arrived before...”

Written on: 29/01/2011 by Myfanwy (1 review written)

Ordered jacket Tuesday evening and it arrived before 7am Friday. No delivery charge and jacket was £24 cheaper than anywhere else… Read Full Review

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★☆☆☆☆

“Ordered a pair of walking trousers "in stock" on...”

Written on: 25/01/2011

Ordered a pair of walking trousers "in stock" on December 3rd, that were eventually dispatched on December 16th and arrived with me on December 21st. OK not a huge amount of time, but other sites typically send within 2 - 3 days of sale, not 13 days after order placed - cr@p! When they arrived they were the wrong size, which granted is not Outdoor Mania's fault, I returned them on January 4th via recorded delivery and as of January 25th, no one has responded to my 6 emails sent and every time i… Read Full Review

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★☆☆☆☆

“I ordered an item on sat 15 Jan 2011 at 14;41. They were...”

Written on: 21/01/2011 by cs99 (1 review written)

I ordered an item on sat 15 Jan 2011 at 14;41. They were trading on Sat so this was a working day for them.

I paid for item on day via website yet despite promises for 1-3 day delivery which I paid for (!) they have not delivered after 7 days and more importantly they have not contacted me at all. I am worried they have taken my money and forgotten (whoops) about my order...how convenient.

Rang customer services which i hate anyway because you are paying to speak to them about their service. i… Read Full Review

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★★★☆☆

“I ordered a pair of Salomon walking boots after...”

Written on: 19/01/2011 by Somerandomdude (4 reviews written)

I ordered a pair of Salomon walking boots after finding Outdoormania to be the cheapest, and free, next day delivery if ordered before 1pm (I ordered at 10am). The small print said it could take 3 working days for my area.

That was on the Friday. Saturday came and still no email telling me Outdoormania had dispatched the item. The website told me the order was still 'Awaiting Allocation.' That's when I found all the awful reviews about them.

Furious at what appeared to be a deception I… Read Full Review

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★★★★★

“Sorry to spoil the party, but I really like this...”

Written on: 22/01/2011

Sorry to spoil the party, but I really like this company. Have ordered from them over the years maybe a dozen times and only once had an issue with late delivery which was quickly sorted. However, I was recently in the area and noting that they have a new megastore decided to visit to buy some new woalking boots. I have to say, this is the best service I have ever received. Everyone was not just knowledgeable but friendly as well. i can't stand people who look down their nose at you like you… Read Full Review

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★★★★★

“Read some reviews on here and wasn't sure. However...”

Written on: 22/01/2011

Read some reviews on here and wasn't sure. However they had the best price and the majority of reviews here are about stuff arriving a day or so late. As I wasn't bothered about getting it next day I ordered anyway. I ordered quite a bit of gear including jacket, pants, underwear, goggles, helmet, etc, etc. for my ski trip in three weeks time. I was quite surprised to see that it all showed up next day. Great value and brilliant service. No problems here. Thanks it seems that Outdoormania does… Read Full Review

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★☆☆☆☆

“ordered a base layer for skiing trip end of jan and...”

Written on: 18/01/2011

ordered a base layer for skiing trip end of jan and after placing the order recived the order confirmation which said item would not be dispatched until I recieved a further confirmation. After 2 days I emailed to ask when I could expect to know whether they would dispatch or not, as if not I needed to order from elswhere to get them in time. No response. After 4 days I sent a second order asking what was going on, no response. The 2 days later I recieved an email to say the order had been… Read Full Review

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★☆☆☆☆

“I originally ordered the Gelert Baggies on 5 November...”

Written on: 20/01/2011

I originally ordered the Gelert Baggies on 5 November 2010. The website advertised delivery in 2 to 3 days. Nothing arrived for ages! I tried phoning - could never get through. I tried e-mailing, but I was not answered. Eventually the trousers turned up over a month later! Unfortunately, the trousers were too tight. I returned them to exchange for a larger size, on 13 December 2010. To date I still have no trousers, and again contacting them is impossible. My e-mails are ignored, and… Read Full Review

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★☆☆☆☆

“Terrible service, anyone who has given a good rating...”

Written on: 14/01/2011

Terrible service, anyone who has given a good rating for this company must be working for them.

Don't bother trying to e-mail them they will not reply. Don't call them unless you are willing to wait in a queue for a very long time (30 mins I gave up). Website provides little to no help.

Avoid like the the plague. It's not worth any savings if something goes wrong. Hopefully, i'll get a refund at some point, I have little hope… Read Full Review

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★☆☆☆☆

“I placed my order 3 weeks ago and am still waiitng,...”

Written on: 17/01/2011

I placed my order 3 weeks ago and am still waiitng, the phone lines are ridiculous as i can be in the que for over 30 minutes to be cut off when i reach caller number 2 -1. And this is not due to having low battery life or running out of credit. I have sent numerous emails requesteing an update,but am yet to receive a response.

Wish I had read the reveiws prior to ordering from this site as the whole experiance has been very upsetting .....

Have given a star on customer service because… Read Full Review

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★☆☆☆☆

“Shoes ordered and showing as in stock. 2 weeks later...”

Written on: 13/01/2011

Shoes ordered and showing as in stock. 2 weeks later and still waiting. Emails unanswered. Phone numbers unobtainable. I've cancelled the order by email but still no reply. I really want to order those shoes but know what do I do?! Order from a decent online site and risk 2 pairs? I just wish I'd read the reviews here before ordering from Outdoor Mania. Lesson learnt… Read Full Review

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★☆☆☆☆

“I ordered more than one month ago and still waiting...”

Written on: 13/01/2011

I ordered more than one month ago and still waiting when it said the product was on stock, it looks like a scam, now I only hope I recover my money, what a shameful experience!!!!! don't even think about buying here!!… Read Full Review

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★★★★★

“After purchasing my item i decided to read the reviews...”

Written on: 14/01/2011 by marble12 (1 review written)

After purchasing my item i decided to read the reviews and straight away i thought there is no way this item will ever get to me.The item arrived after five days which is acceptable.Not sure if i could fully recommend with all the bad reviews but my experience wes good.Hope they are pulling there socks up… Read Full Review

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★☆☆☆☆

“DONT TOUCH THIS COMPANT.orderd item on 2 jan after no...”

Written on: 14/01/2011

DONT TOUCH THIS COMPANT.orderd item on 2 jan after no contact i cancelled the order by email on 6jan (unable to get through by phone).order deliverd on 12 jan?? no return adress on parcel so had to accept. returned parcel on 12 jan tracked cost £6.70.finaly got throught by phone after 45 mins told them of there error. i am still waiting for them to re credit my account but i dont exspect to get it as i have just found there phone line is not acepting calls and they dont answer emails.great… Read Full Review

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★☆☆☆☆

“Bought a pair of Bear Grylls trousers and they arrived...”

Written on: 17/01/2011

Bought a pair of Bear Grylls trousers and they arrived a week later. Not bad on initial delivery as it was over the New Year but their website displayed the incorrect image for the product and the description was also incorrect. Stated and showed these trousers had 2 x Cargo Pockets but when it arrived they did NOT have the cargo pockets.

No responses when emailing the company and you're looking at 45 - 60 min wait on the phone.

DO NOT TOUCH THIS COMPANY!!!! STAY CLEAR!!!… Read Full Review

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