Outdoor Mania Reviews - www.outdoormania.co.uk

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★★★☆☆
2.7 / 5
44% of users recommend this
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  • Customer Service

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  • Value For Money

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★★★★★

“Sorry to spoil the party, but I really like this...”

Written on: 22/01/2011

Sorry to spoil the party, but I really like this company. Have ordered from them over the years maybe a dozen times and only once had an issue with late delivery which was quickly sorted. However, I was recently in the area and noting that they have a new megastore decided to visit to buy some new woalking boots. I have to say, this is the best service I have ever received. Everyone was not just knowledgeable but friendly as well. i can't stand people who look down their nose at you like you… Read Full Review

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★★★★★

“Read some reviews on here and wasn't sure. However...”

Written on: 22/01/2011

Read some reviews on here and wasn't sure. However they had the best price and the majority of reviews here are about stuff arriving a day or so late. As I wasn't bothered about getting it next day I ordered anyway. I ordered quite a bit of gear including jacket, pants, underwear, goggles, helmet, etc, etc. for my ski trip in three weeks time. I was quite surprised to see that it all showed up next day. Great value and brilliant service. No problems here. Thanks it seems that Outdoormania does… Read Full Review

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★☆☆☆☆

“ordered a base layer for skiing trip end of jan and...”

Written on: 18/01/2011

ordered a base layer for skiing trip end of jan and after placing the order recived the order confirmation which said item would not be dispatched until I recieved a further confirmation. After 2 days I emailed to ask when I could expect to know whether they would dispatch or not, as if not I needed to order from elswhere to get them in time. No response. After 4 days I sent a second order asking what was going on, no response. The 2 days later I recieved an email to say the order had been… Read Full Review

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★☆☆☆☆

“I originally ordered the Gelert Baggies on 5 November...”

Written on: 20/01/2011

I originally ordered the Gelert Baggies on 5 November 2010. The website advertised delivery in 2 to 3 days. Nothing arrived for ages! I tried phoning - could never get through. I tried e-mailing, but I was not answered. Eventually the trousers turned up over a month later! Unfortunately, the trousers were too tight. I returned them to exchange for a larger size, on 13 December 2010. To date I still have no trousers, and again contacting them is impossible. My e-mails are ignored, and… Read Full Review

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★☆☆☆☆

“Terrible service, anyone who has given a good rating...”

Written on: 14/01/2011

Terrible service, anyone who has given a good rating for this company must be working for them.

Don't bother trying to e-mail them they will not reply. Don't call them unless you are willing to wait in a queue for a very long time (30 mins I gave up). Website provides little to no help.

Avoid like the the plague. It's not worth any savings if something goes wrong. Hopefully, i'll get a refund at some point, I have little hope… Read Full Review

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★☆☆☆☆

“I placed my order 3 weeks ago and am still waiitng,...”

Written on: 17/01/2011

I placed my order 3 weeks ago and am still waiitng, the phone lines are ridiculous as i can be in the que for over 30 minutes to be cut off when i reach caller number 2 -1. And this is not due to having low battery life or running out of credit. I have sent numerous emails requesteing an update,but am yet to receive a response.

Wish I had read the reveiws prior to ordering from this site as the whole experiance has been very upsetting .....

Have given a star on customer service because… Read Full Review

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★☆☆☆☆

“Shoes ordered and showing as in stock. 2 weeks later...”

Written on: 13/01/2011

Shoes ordered and showing as in stock. 2 weeks later and still waiting. Emails unanswered. Phone numbers unobtainable. I've cancelled the order by email but still no reply. I really want to order those shoes but know what do I do?! Order from a decent online site and risk 2 pairs? I just wish I'd read the reviews here before ordering from Outdoor Mania. Lesson learnt… Read Full Review

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★☆☆☆☆

“I ordered more than one month ago and still waiting...”

Written on: 13/01/2011

I ordered more than one month ago and still waiting when it said the product was on stock, it looks like a scam, now I only hope I recover my money, what a shameful experience!!!!! don't even think about buying here!!… Read Full Review

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★★★★★

“After purchasing my item i decided to read the reviews...”

Written on: 14/01/2011 by marble12 (1 review written)

After purchasing my item i decided to read the reviews and straight away i thought there is no way this item will ever get to me.The item arrived after five days which is acceptable.Not sure if i could fully recommend with all the bad reviews but my experience wes good.Hope they are pulling there socks up… Read Full Review

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★☆☆☆☆

“DONT TOUCH THIS COMPANT.orderd item on 2 jan after no...”

Written on: 14/01/2011

DONT TOUCH THIS COMPANT.orderd item on 2 jan after no contact i cancelled the order by email on 6jan (unable to get through by phone).order deliverd on 12 jan?? no return adress on parcel so had to accept. returned parcel on 12 jan tracked cost £6.70.finaly got throught by phone after 45 mins told them of there error. i am still waiting for them to re credit my account but i dont exspect to get it as i have just found there phone line is not acepting calls and they dont answer emails.great… Read Full Review

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★☆☆☆☆

“Bought a pair of Bear Grylls trousers and they arrived...”

Written on: 17/01/2011

Bought a pair of Bear Grylls trousers and they arrived a week later. Not bad on initial delivery as it was over the New Year but their website displayed the incorrect image for the product and the description was also incorrect. Stated and showed these trousers had 2 x Cargo Pockets but when it arrived they did NOT have the cargo pockets.

No responses when emailing the company and you're looking at 45 - 60 min wait on the phone.

DO NOT TOUCH THIS COMPANY!!!! STAY CLEAR!!!… Read Full Review

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★☆☆☆☆

“I asked a question over a week ago, and got no...”

Written on: 11/01/2011

I asked a question over a week ago, and got no reponse. I purchased a couple of items over a week ago, not been dispatched. I emailed again a week ago, no response. I emailed to cancel my order 3 days ago and asked to confirm order cancellation...no reponse. I've waited long enough and not nothing from them, not even any contact. My canoeing trip had to be cancelled at the weekend… Read Full Review

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★☆☆☆☆

“This company does not give accurate information about...”

Written on: 06/01/2011

This company does not give accurate information about its stocks. They don't reply to emails on time and it takes around 30 minutes to get through to them over the phone. Once I got through, they were pleasant enough but that is no use if I cannot receive the goods on time. I have just cancelled the order and made a note for myself never to use outdoormania.co.uk again… Read Full Review

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★☆☆☆☆

“The website showed that items were in stock when I...”

Written on: 06/01/2011

The website showed that items were in stock when I placed the order. However after 10 days of waiting I received an email to say the ityems were out of stock with no other explanation. I emailed them to ask how this can be so and despite reminding them I am still awaiting a reply. My advice would be to find somewhere else to purchase goods from. I will NEVER attempt to buy from these people again… Read Full Review

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★★★★★

“On the 29th December 2010 i placed an order for my new...”

Written on: 06/01/2011

On the 29th December 2010 i placed an order for my new tent with outdoormania and recieved my conformation email which said that no money would be charged until dispatch, a short while later i came upon this review site and started to panic and thought about canceling my order. On the 30th of december i recieved an email saying order had been dispatched and gave me a tracking number for fed ex, It is now the 5th jan 2011 and my tent was delivered early this morning, considering that this was… Read Full Review

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★☆☆☆☆

“Complete scam- 3 weeks later the goggles from outdoor...”

Written on: 04/01/2011

Complete scam- 3 weeks later the goggles from outdoor mania still have not arrived. I called- "not yet despatched, still awaiting delivery from their suppliers"! When I pointed out that the goggles were in stock when I ordered them, they explained that they "do not have a live stock system". That's after holding for 15 min on a premium rate number!

AVOID AT ALL COSTS!!!… Read Full Review

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★☆☆☆☆

“Same old story. Ordered goods which were listed as...”

Written on: 28/12/2010

Same old story. Ordered goods which were listed as being in stock. A month later I received an order saying my order was cancelled because the goods were out of stock. I emailed them but received no response and could not get through to them on the telephone as I was always kept waiting in a queue.
I am a regular internet shopper and would say avoid this company they do not know what customer service is… Read Full Review

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★☆☆☆☆

“NEVER USE THIS WEBSITE. It's a con. ”

Written on: 22/12/2010

NEVER USE THIS WEBSITE. It's a con.
You order stuff that are "in stock"....BUT..
The status of the order remains as "awaiting allocation" for an indefinite period.
When trying to call the premium rate 0870 number to speak to someone, you are left hanging. I never actually got through to ANYONE. I gave up on call after 55 minutes.
I still haven't received my goods. Just sent email to cancel order. Huh, we'll see what happens. NOT HAPPY!

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★☆☆☆☆

“NOW UNDER INVESTIGATION BY TRADING STANDARDS AFTER...”

Written on: 20/12/2010

NOW UNDER INVESTIGATION BY TRADING STANDARDS AFTER BREAKING ADVERTISING AND CREDIT CARD USAGE!
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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!! ”

Written on: 17/12/2010

DO NOT USE THIS COMPANY!!!!!
My item showed, online, that it was in stock at the time of ordering and said that it would delivered by standard delivery of 1-3 days, however logging into my account 3 days later it still showed awaiting allocation. I needed my item for a Christmas present and the website said that it was still available and would be delivered as standard (1-3 days) but it hasn't even been sent out yet. I tried to call, but got left holding and never getting anywhere. I called… Read Full Review

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