Total disgrace of a company and customer service, two months for a dishwasher then delivered randomly not even told its being dispatched. Nobody answers the phone or online messages tried to cancel order but no one to contact?? Total and utter joke or a company. PLEASE PLEASE PLEASE DONT USE THIS COMPANY READ ALL REVIEWS ON EVERY SITE ITS TERRIBLE!!!!

delivered a tv with stand missing. spent 3 days ring customer service  just to get recorded message all the time. no customer service staff. Emailed them 3 times but no reply. They take your cash and run. Do NOt use these people. Go to an established retailer instead. Wasted £270 now had to get PayPal involved

A great service from the start. Very helpful guy on customer service line. Everything went smoothly without a hitch. Delivery was well within the one hour slot and all packaging was taken away which is such a bonus. Would defo use this company again.

THE SERVICE FROM THIS COMPANY WAS EXCELLANT. I ORDERED MY DISHWASHER ON THE SATURDAY AND SELECTED TUESDAY AS MY DELIVERY DATE. I RECEIVED A EMAIL ON MONDAY SAYING IT HAD BEEN DESPATCHED AND ANOTHER IN THE EVENING GIVING ME A TIME SLOT. THE ITEM ARRIVED ONTIME AND WELL PROTECTED. THE TWO DELIVERYMEN UNPACKED THE DISHWASHER, HAD ME INSPECT IT FOR DAMAGE AND THEN TOOK ALL THE UNWANTED PACKAGING THEM. "BRILL". I WOULD DEFINATELY RECOMMEND THIS COMPANY.

Outstanding communication from order confirmation to despatch and delivery. The guys delivering could not have been more helpful and we had been given a 1 hour slot - they arrived 3 minutes after the start time of 0905 having already made other deliveries and driven 200 miles. This was a Liebherr fridge freezer and total cost was more than £80 cheaper than John Lewis online. I wish some of the big brand retailers who complain about losing market share would learn from this company.

needed a new washing machine, researched reviews and prices, emailed electrical123 and they not only matched but beat best price I had found including removal of old machine and delivery by a further £9, ordered friday morning and delivered next day. They text a one hour delivery slot the night before, then call you 5-10 mins before arrival. Fab! The delivery men were polite, good humoured, removed old machine and brought in new one, unwrapped and removed all packaging and voila! new machine ready to roll! Cannot fault this company, their prices, staff and dellivery - will definately be using in future and have already recommended to friends and family

Lec larder fridge 5010W - Fridge broke. No local store to buy one, hence getting online. Originally ordered from another store, on a Sunday, for Wednesday delivery. After paying it became apparent it was delivery a week Wednesday :( Order cancelled. Not come across Electrical 123 before. After going through the comparing prices process again and finding out no one else could deliver in the next couple of days (well they could, but only after charging hefty extra amounts which were not shown clearly on websites under the 'free delivery' banner) I placed my order. I was delighted to find that when they said they could deliver on Tuesday they really meant it! The product price was as good as I'd previously seen, the recycling cost was £2.99 more but that was greatly outweighed by being told I'd get a 90 minute delivery slot e-mailed to me the night before. As it turned out I was given a 60 minute slot and in fact they were 30 minutes earlier :) The driver rang to inform me they were earlier. Goods arrived well packaged. The delivery team were polite, friendly and helpful. Gave me chance to inspect goods, explained about leaving the fridge to 'settle' before plugging in and took old fridge away. I am very impressed with this experience and will definitely be using them again.

This company is the best I have come across in respect of customer service. I purchased a Panasonic microwave from them nearly a year ago. Unfortunately it developed a fault. I rang Electrical 123 and they arranged and paid for transportation to the Panasonic authorised repairs. They then organised its return to me. Unfortunately the repairers caused damage to the microwave door (so much for authorised repairers!). Electrical 123 organised its collection and a new replacement of my choice - without any questions or hassle! I was asked to select a delivery day which was the confirmed by email. I then received an email stated the time it would be delivered and it was spot on!! The staff have all been helpful and polite. I would certainly recommend them, their prices are good, no delivery charges and the follow up service superb! Many thanks to the Customer Service Team at Electrical 123. I will purchase from you again.

Terrible customer service. They are charging us twice to have an old appliance taken away, because they said the old fridge was too big to be removed. Never heard so much rubbish! They just couldnt be bothered to take it.

Ordered on Wednesday at ten a.m. Delivered on Thursday one thirty p.m. Kept informed by e mail about order and delivery times . Delivered in the agreed time slot with no extra charge .drivers polite and placed dishwasher in the kitchen and took away all packaging . Would defiantly use this company again.