Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
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Jacquie Lawson www.jacquielawson.com

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★★★★★

“membership”

Written on: 14/12/2012 by laurelcebra (1 review written)

I understand that this is the only way to contact customer service. I sent in a membership check #4703 for $18.00 on November 5, 2012, and still have not heard that I am a member. I really wanted to send Thanksgiving cards, and now Christmas cards, as I love to get them myself, and want to share them. Why the delay in notifying me that I am a member? It's been over a month since the check was mailed. I mailed it the Jacquielawson.com, PO Box 2796, 2796 Reliable Parkway, Chicago, IL… Read Full Review

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★★★★☆

“posting an to a fan page”

Written on: 13/12/2012 by lawsonfan (1 review written)

I can get the lawson cards to post to my personal page but not to my business page. Any help out there?… Read Full Review

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★☆☆☆☆

“Jacquie Lawson 2012 advent calendar”

Written on: 10/12/2012

Same experience as other reviewers. I can download the 2012 Advent Calendar but cannot activate it. Once downloaded there are no prompts or buttons to activate. I get an error from Adobe Reader (not AdoveAir) stating ..."jacquielawsonadventcalendar.air was attached to a email that was not properly decoded". I have checked the Kaspersky firewall, AdobeAir is a trusted site. I have multiple e-mail exchanges with JL support and, while their form emails are long, they are completely useless. I… Read Full Review

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Adkins329's Comment

Written on: 24/12/2012

I had installed and was using my Advent Calendar on my desktop computer. I switched to a wireless desktop computer midway through the Advent Calendar. When I try to bring up the document to continue, I get the message "AIR" not compatible. How can I convert the AIR document to one that my computer will recognize. I am a neophyte when it comes to computers; so, please be specific about how I can access this document. Thanks.

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★★★☆☆

“27 Calendars sent, only 15 opened”

Written on: 10/12/2012

Not at all happy, first order for 25 Advent Calendars (special price) then added a further 2 to order (charged at full price) a bit mean??? Had I wanted one for myself to view it each day I had to pay for it. Of the 27 sent only 15 of my friends have been able to open them, despite following the instructions 100%. Most of the friends are computer professionals!!!!!!!!!!!! I like JL cards and send a lot of them. I have received the same answer to my query 3 times, there is no Telephone… Read Full Review

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★☆☆☆☆

“advent calendar 2012”

Written on: 09/12/2012 by crossjasmine (1 review written)

A friend ordered two calendars for me, one for my daughter and her children in New Zealand and one for me so that I could follow it and would be able to talk to my young grandchildren about it on Skype. Such a disappointment as my daughter is unable to download the advent calendar. Her husband has been unable to download it either and he is totally IT savvy so I guess there is a problem. I can find no way of contacting Jacquie Lawson… Read Full Review

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★☆☆☆☆

“would not activate”

Written on: 06/12/2012 by drdar (1 review written)

this year the advent calendar would not activate. I tried everything suggested and never did get it to work… Read Full Review

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★☆☆☆☆

“Advent Calendar 2012 a Disappointment”

Written on: 03/12/2012

I have love the Jacquie Lawson Advent Calendars for the last few years and have sent many to friends. This year I find it will not work correctly, hangs up, does not perform interactive tasks. I have tried contacting the "Help Desk" which, as others have said, is NO HELP. Perhaps they've grown too quickly or gotten complacent but I doubt I will be ordering another calendar. The money spent for this year is gone… Read Full Review

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★★★★★

“These Greetings cards are GREAT”

Written on: 02/12/2012 by marshall9 (1 review written)

I have a subscription for these cards for several years and my friends love to received them.... they are so colorful and animated... my only complaint...cannot receive on your iPads The charge for the annual subscription is a bargain..... I would highly recommend these cards… Read Full Review

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★☆☆☆☆

“BEWARE OF TROJAN HORSE VIRUS ON HER ADVENT CALENDAR”

Written on: 30/11/2012 by MRSSCREWED (1 review written)

I was sent an advent calendar as a gift. So I downloaded it, open it up, and boom my computer got a trojan horse virus. Everything has crashed on my computer, including the printer, the volume, the voice recognition, and the whole operating system now runs SLOW. DO NOT DOWNLOAD THE CALENDAR UNLESS YOU WANT YOUR COMPUTER SCREWED UP… Read Full Review

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★☆☆☆☆

“It is a lemon”

Written on: 30/11/2012

I have been sent an advent calendar but it is impossible to load it. The help desk was no help. I have done everything they have suggested - turned off the firewall (reluctantly), downloaded Air, kept the browser open - and all I get is an error message. It has worked in previous years, but not this year. I was going to buy some to send to friends but it is now too late and I will be giving it a miss… Read Full Review

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★★★★★

“A suggestion”

Written on: 27/11/2012

I would like to make a suggestion for next year in regards to December. In additional to the lovely Advent Calendar, perhaps a very simplified December calendar as well, with each day adorned with animated chararacter or symbol and can be viewed when needed during the month of December. Wishing you and your staff a very Merry Christmas… Read Full Review

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★★☆☆☆

“No help dek”

Written on: 26/11/2012

I don't like the fat that there is not a phone number to speak with someone for help. The cards are ok but really lacking in the customer service department. 48 hours to respond is not good at all. They will take money in a matter if cyber seconds though… Read Full Review

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★★★★★

“Member for years - Never a problem”

Written on: 22/11/2012

I have been a member for over 5 years, and have sent dozens of cards. My friends and family have never had an problem with the cards, and security has never been an issue. I don't understand the comments about certain "tactics" as I have never encountered this. I got the advent calendar for the first time last year and liked it so much that I immediately ordered several for family and friends - same thing this year, and no one has had any problem. I did email with a question, and after… Read Full Review

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★☆☆☆☆

“Customer service is last priority”

Written on: 16/11/2012 by nessa35 (1 review written)

Over three weeks ago I have paid one year subscription via PayPal . I am still unable to send any cards. Every time i try, a message comes up saying that i must become a full member. There is no way i can contact Jacquie Lawson. Having to rely just on their help line, does not help the situation. I believe that any service provider who accepts payment from the public has a duty to provide a line of communication which enables customers to raise a legitimate complaint. As a matter of fact, it… Read Full Review

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Norbandcarolrudroff's Response to nessa35's Review

Written on: 08/12/2012

What a scam!! I am a full member, joined in November, whenever I try to send an e-card I am told that I have to join. I have sent numerous messages asking jacquielawson.com to check their records to see that I am a full member. No response. It is extremely frustrating. If you know of anyone who is planning to join, please discourage them from doing so.

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★★☆☆☆

“Advent Calendar takes a lot to install”

Written on: 15/11/2012 by lindsaysf (1 review written)

I love Jacquie Lawson cards & have sent them for years. No problem. This year I decided to send a bunch of friends the advent calendar. Bad move!!! The way they were sent meant they ended up in spam for many. You need a fair amount of computer savvy to install the calendar - installing/updating several plug-ins, downloading the program & installation. I'm a computer expert and it took me a half hour to install it on a friend's computer because she didn't understand why nothing happened when… Read Full Review

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★☆☆☆☆

“Circus Screensaver Poor Taste”

Written on: 12/11/2012

This jolly animation is a distasteful promotion of circus animals, still used today. Gives an entirely wrong impression of what life is really like for circus (and zoo) animals. Will stop sending the e-cards and enjoyed using this site for a long time… Read Full Review

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★★★☆☆

“Poor Australian Exchange Rate”

Written on: 10/11/2012 by giraffe10 (1 review written)

I have been using Jacquie Lawson cards for over 3 years. For the past three years I have been complaining that their subscription rate for Australians is $14.75 whereas the actual exchange rate is $11.10. The American subscription rate is $12.00 whereas the actual exchange rate is $11.53. They say they only adjust the rate once or twice a year. They have not adjusted the rate for 3 years. I complain each year and get the same reply. Why are they picking on Australian?… Read Full Review

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Troll2's Response to giraffe10's Review

Written on: 26/12/2012

Sorry to hear you're suffering from Jacquie Lawson-itis, but you've joined a huge club! They rip us all off, right, left, centre, then come back for more!
This year I'm so fed up of them but have found 2 other card sites to use, getting more variety. Katies & Ojolie both have a good offerings, different style from JL but prehaps we need to get out of a time warp?

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★☆☆☆☆

“Pay Pal pymts doesn't work here”

Written on: 07/11/2012

I made 2 seperate payments and they never did show they got them but Pay Pal did so had to make a dispute because Jacquie Lawson site cannceled me and never refunded my money. I never had any trouble making payments until I started using Pay Pal. I have gone round and round trying to get some kind of communication with this site. Never again!!!!!!!!!!!! I am so angry… Read Full Review

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★★★★★

“Very satisfied customer and Excellent service”

Written on: 02/11/2012

I was also very surprised to read the negative reviews about the Jacqie Lawson service. I have been a member for many years and NEVER had any problem with friends and family receiving the beautiful cards nor have I experienced any Virus problems. I was reminded, by email, that my subscription was due for renewal on 30th October. Unfortunately, I missed the date and didn't renew until the evening of 31st October. I did notice that there is a box which you can tick if you want the Renewal to be… Read Full Review

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★☆☆☆☆

“won't let you send cards”

Written on: 01/11/2012

I have a two year membership with Jacquie Lawson and when I go to send a card they want you to click on some circus desk top or a a gift membership to someone if you don't they will not let you send the card. I don't like these types of tactics. It is impossible to reach them. No phone number and no e mail address to complain… Read Full Review

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