Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
2.6 / 5
35.5% of users recommend this
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Jacquie Lawson www.jacquielawson.com

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★☆☆☆☆

“HOPELESS”

Written on: 25/05/2013

I was a member of JacquieLawson.com and was very happy but when the time came to renew they took payment from me in US dollars when I have a UK Bank account and my bank obviously charged me for converting the transaction from Dollars to GBP Sterling. I emailed and complained got the money refunded but in Dollars so my bank charged me AGAIN. After numerous emails (no telephone number to call) Sent a GBP Sterling cheque to renew my membership for 24 months, they renewed it for 12 months - more… Read Full Review

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★☆☆☆☆

“Paid for two gift memberships, neither have been received!”

Written on: 23/05/2013

I have paid for two gift memberships to be sent with a card, neither have been received. I have sent two emails to the Jacquie Lawson Help center and the only reply I have received is telling me to look on the 'help' page! This is very disappointing because I have been a member for many years and I love their cards. If this problem isn't rectified, I will not renew!… Read Full Review

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★★★★★

“inlog probleem”

Written on: 25/04/2013

prima site met kaarten die iedereen mooi vind. Service was ook altijd goed. Echter, ik kan nu niet meer inloggen en contact is niet mogelijk. Ligt dat aan mijn PC? Help!… Read Full Review

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Flohila's Comment

Written on: 03/12/2013

Neen, dat ligt niet aan jouw computer

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★☆☆☆☆

“Clean Up your Act !”

Written on: 22/04/2013

I signed onto Jacquie Lawson Last Xmas. Things were going fine for me. However several cards were not being picked up because people could not download them. Then a friend told me that the site caused so much havoc to his computer that it took him 2 hours to get rid of it. Since then I have had nothing but problems myself. I can not receive or send cards out. I have paid for a 2 year subscription. I ended up having to take my computer to Staples, which cost me $69.00 just to get back to… Read Full Review

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★★★★★

“Excellent Site”

Written on: 21/04/2013

I've been a subscriber for about 5 years. I haven't found any other site than comes close to matching Jacquie Lawson for sophistication of animation and beauty. The site is easy to use, delivery can be delayed, addresses are easy to import, and you can review your history. New designs come out regularly. The cost is more than reasonable, especially when quality is taken into account… Read Full Review

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Flohila's Comment

Written on: 03/12/2013

You were lucky. Read other messages!!

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★★★★★

“HAPPY CUSTOMER”

Written on: 08/04/2013

Out of curiosity I decided to read the Jacquie Lawson reviews and was shocked to read all the negative comments. I have been using this site for four years and have never had any problems at all. Hope this continues! I have received numerous positive emails from friends and family who find the cards charming and thoughtful. … Read Full Review

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Flohila's Comment

Written on: 03/12/2013

Time will tell you later!!

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★☆☆☆☆

“do not sign up!”

Written on: 04/04/2013

I just signed up to this site and I have a mess on my computer! I have not even used this card company YET, they will not respond to customer service or to any unsubscribe site! All they did was take my money and now I have a computer that will not respond to anyting. It is a sham and a shame as I did recieve a nice card from a friend. I am angry and I will try and get this thing to stop!… Read Full Review

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★☆☆☆☆

“Unauthorized charges to account.”

Written on: 21/03/2013

I cancelled my service at the end of 2011. On December 26 a renewal membership fee was charged to my credit card THAT I DID NOT AUTHORIZE. There is no way to contact Lawson's customer service which is probably off shore anyway but I ought to charge them for my time in attempting to resolve this issue with my credit card company. I WOULD NOT RECOMMEND THIS GREETING CARD SERVICE FOR ALL THE TEA IN CHINA. … Read Full Review

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★★☆☆☆

“no cards received”

Written on: 20/03/2013

I sent about 8 valentines cards out, and not one was received, althuogh your emails indicated they were received… Read Full Review

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★★☆☆☆

“Another ripoff company”

Written on: 11/03/2013

I am wasting time that I could be doing something useful in, looking for their phone number. I have been charged without my consent. I don't even like the cards… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 11/03/2013

My visa card indicated I had paid. Their website indicated membership cancelled as not paid. 83mails to them and no reply except for automated that they would reply in 48 hours or less. They never have replied. Jacquie Lawson take your money but then leave you without any ability to communicate with them … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 01/03/2013

I renewed my membership and when I could not open my advent calendar and no one would respond I decided to cancel my membership. It's been a month now no answer no refund! Also cards are old, they need to come up with new ones!… Read Full Review

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★☆☆☆☆

“No customer service - automatic renewal *F- Grade”

Written on: 01/03/2013

No customer service to speak of. Reply cards sent to me are blank. I contacted them and a week later, they sent me instructions on how to clear my cache. Reply cards are sent in my email, not on their website. To add insult to injury, they charged an automatic membership renewal to my credit card last week. I just got off the phone with my credit card company and had the charge removed because it was unauthorized. jacquielawson is a big FAIL. Final grade F-… Read Full Review

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★☆☆☆☆

“Not able to cancel yearly charge”

Written on: 20/02/2013

A few years ago I made a purchase of advent calendars and sent them to the grandchildren. No one got them although I was charged. Every year since then I get charged $12.00 on my credit card. I am not able get this charge to stop. I see that this company is making a lot of money by charging people for nothing… Read Full Review

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★★★☆☆

“Unable to send ecards or make any contact to complain..”

Written on: 20/02/2013

THIS MORE OF A COMPLAINT THAN A REVIEW. After many years of successful use, suddenly, 3 weeks ago, although my subscription was up to date and renewed for a further 2 years early, I have been unable to send any ecards nor contact them because there is no 'SEND' or 'SUBMIT' on the relevant pages! Perhaps they read these reviews and may be able to help with my problem?… Read Full Review

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★★★★★

“unable to log on”

Written on: 18/02/2013

Quite often I am unable to log on They say not right address/password I am going to give this to you now.My address is marlenebailey@rogers.com My password is bail2689 Please put these in in your records Please make it so I dont have to log on every time… Read Full Review

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★★★★★

“Who wants Christmas to begin in the Autumn?”

Written on: 15/02/2013

No action before the first of December? It IS an ADVENT calendar, could that be an explanation? You have the globe and the(animated) puzzle to show that it is installed, and in my experience, children are delighted to play the puzzle game. Waiting for December is part of the fun. I have sent this calendar to many people, including several French families with children. They have all contacted me to tell me how much they are enchanted with the 2012 calendar. No-one has said that installing it… Read Full Review

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★☆☆☆☆

“Help, what help!”

Written on: 15/02/2013

I have been sending these e cards for a few years with no trouble, then all of a sudden the password does not work. Of course they won't allow me another one as they say the email address is in use. I have asked for a new password on several occasions, nothing. I note they were happy to take my money for the advent calendars, some arrived some didn't. I am seriously miffed. If by any chance someone would get in touch via email it works this end that would be good. I would rescind the… Read Full Review

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★★★☆☆

“depends on which search engine I use”

Written on: 01/02/2013

If I use Safari to try to get onto the site, it won't accept password and we around and 'round. There are zero problems when using Firefox on the same computer. People who receive these cards seem to enjoy them very much and find the sweetness refreshing in a world where many cards, especially for birthdays, are downright snarky. Sorry to read about the nil service and hope my card is not automatically charged each year… Read Full Review

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★☆☆☆☆

“Has anyone been able to successfully get...”

Written on: 12/01/2013

Has anyone been able to successfully get JacquieLawson.com to stop charging for a cancelled membership. I removed the credit card information and the charge keeps showing up every year anyway… Read Full Review

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