Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
2.6 / 5
37% of users recommend this
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Jacquie Lawson www.jacquielawson.com

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★★★★★

“unable to log on”

Written on: 18/02/2013

Quite often I am unable to log on They say not right address/password I am going to give this to you now.My address is marlenebailey@rogers.com My password is bail2689 Please put these in in your records Please make it so I dont have to log on every time… Read Full Review

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★★★★★

“Who wants Christmas to begin in the Autumn?”

Written on: 15/02/2013

No action before the first of December? It IS an ADVENT calendar, could that be an explanation? You have the globe and the(animated) puzzle to show that it is installed, and in my experience, children are delighted to play the puzzle game. Waiting for December is part of the fun. I have sent this calendar to many people, including several French families with children. They have all contacted me to tell me how much they are enchanted with the 2012 calendar. No-one has said that installing it… Read Full Review

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★☆☆☆☆

“Help, what help!”

Written on: 15/02/2013

I have been sending these e cards for a few years with no trouble, then all of a sudden the password does not work. Of course they won't allow me another one as they say the email address is in use. I have asked for a new password on several occasions, nothing. I note they were happy to take my money for the advent calendars, some arrived some didn't. I am seriously miffed. If by any chance someone would get in touch via email it works this end that would be good. I would rescind the… Read Full Review

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★★★☆☆

“depends on which search engine I use”

Written on: 01/02/2013

If I use Safari to try to get onto the site, it won't accept password and we around and 'round. There are zero problems when using Firefox on the same computer. People who receive these cards seem to enjoy them very much and find the sweetness refreshing in a world where many cards, especially for birthdays, are downright snarky. Sorry to read about the nil service and hope my card is not automatically charged each year… Read Full Review

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★☆☆☆☆

“Has anyone been able to successfully get...”

Written on: 12/01/2013

Has anyone been able to successfully get JacquieLawson.com to stop charging for a cancelled membership. I removed the credit card information and the charge keeps showing up every year anyway… Read Full Review

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★☆☆☆☆

“Never sign up for Jacquie Lawson”

Written on: 08/01/2013 by Jchase11 (1 review written)

IT IS IIMPOSSOBLE TO REACH JACQUIE LAWSON. I HAVE TRIED TO REACH HER VIA EMAIL WITH NO REPLIES TO MY DISMAY. SHE AUTOMITACLY USES MY CREDIT CARD TO SIGN ME ON YEAR AFTER YEAR AND I DON'T EVEN USE HER CARDS! IF ANYONE OUT THERE HAS BEEN ABLE TO GET THRU TO HER WEBSITE PLEASE POST ON THIS SITE. THANK YOU… Read Full Review

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Mrsfattybumbum's Response to Jchase11's Review

Written on: 10/02/2013

Same here. I have in the past bought the advent calender but this year it wouldn't download. I emailed well before the start of advent but to date I have yet to receive a reply. Also today I tried to get my card history - very useful if you send a lot of cards cos you don't want to send a card to someone more than once. But no history was there. It has been there but today no sign that I had ever sent a card. Nuisance. Also today I wanted to send a card to my friends facebook page. Went to all the bother of selecting a card, writing the greeting. Then went to the part 'choose a friend' and the link is not working. It is a nuisance. I have emailed but I don't anticipate getting a reply.

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★★☆☆☆

“Poor contact”

Written on: 07/01/2013 by kaytty (1 review written)

Jacqui Lawson cards debited my credit card without my authority for another year, do not join as this is sharp practice. Cards are repetitive & old fashioned… Read Full Review

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★☆☆☆☆

“Cashed my Mom's check.. but no ability to send cards yet”

Written on: 03/01/2013 by kate_nj (1 review written)

My Mom sent a check in November to jacquielawson.com to join for 2 years. Check was cashed on Nov 26th. It is now Jan 3rd and she cannot send any cards. They say she is not a member. Tried to "email" them a "query" - three times. No word back. DO NOT JOIN!!!… Read Full Review

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★☆☆☆☆

“This is a predatory trader”

Written on: 03/01/2013

If I am sent a 'Hallmark' card, I do not get lots of Hallmark predatory contact urging me to buy their cards...YET, if I am sent an ecard from this company:I am chased whether I open it OR not (do all you buyers realize that those you send it to are being hounded????) There is NO email contact address where you can email comments back without being 'tied in' to their system....look at how predatory taht is also For someone who is an illustrator to be so GREEDY and PUSHY and NEEDY, is… Read Full Review

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★★★★★

“Jacquie Lawson is Awesome”

Written on: 31/12/2012

I've been a member for years and loved sending her cards - everyone that gets them is so appreciative. With this years membership I got the advent calendar installed it no problem and had fun using it. I can't believe all the bad comments. My only complaint is I can't find an email to send her my appreciation. I feel that the $18.00 for 2 years is nothing compared to what I was spending each year on paper cards and these MOVE!! and have MUSIC. Love them. Your long time member - Sarah from… Read Full Review

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Smilingcat2013's Comment

Written on: 31/01/2013

I have to agree with this review. I enjoy so much just looking at all the cards and deciding on the most appropriate one. Personally I feel there is a good amount of cards and each one is different. I have just joined and have had no contact with anyone on her staff, but I haven't had any problems. To me, this a great idea, with very creative, talented, artistic people. I hope I don't run into a problem or trouble when and if I decide to stop my membership -- I don't like the idea of someone using my credit card year after year. So until that time, I will enjoy all that's offered intensely !! This is a great site.

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Flohila's Comment

Written on: 03/12/2013

Wait and see when you start to renew in the future!!

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★☆☆☆☆

“Canceled my 2 year membership after 1 year”

Written on: 23/12/2012 by artie24 (1 review written)

I subscribed for a 2 year membership on Nov 26, 2011. I have been using their cards during 2012. Now it December and I want to send Christmas cards. I am told that my membership has expired. I dug up my credit card records and e-mailed them prove that I paid for a 2 year membership on Nov, 26, 2011. I have send them 5 messages since December 12 using their contact e-mail explaining that I need to send Holiday cards, but no response. Their cards are nice, but they are no good if I can't use… Read Full Review

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Ebalkir's Response to artie24's Review

Written on: 05/01/2013

They did the same thing to me. I just purchased a membership in November 2012. Additional to my membership, I purchased five Advent Calendars which was extra money.

I was only able to send one calendar because they made it impossible to access my addresses.

When I tried to send Christmas cards, they send me a message saying I needed to renew my membership because it had expired in September.

They have no customer service number, and they do not answer my emails.

I have definitely been ripped off. Is it possible they don't know how to run their business? The website has a lot of problems.

The artistic beauty of the cards is what attracts me, but if I can't even send them, what good is this?

E. Balkir

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Flohila's Response to artie24's Review

Written on: 03/12/2013

This happened to me the same!!

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★★★★★

“Advent Calendars”

Written on: 22/12/2012 by greendragonrider (1 review written)

Well I was quite shocked to see so many negative reviews about downloading on here. I'm a self confessed blonde who works in finance, not computers but I didn't have any installation problems at all. It all seemed pretty straight forward... I use Mac OS X (10.6). I thought the animations this year (2012) were brilliant and I can't wait for next years to be released! Would definitely recommend to a friend. I haven't sent any cards yet but will almost certainly do so in the coming year. … Read Full Review

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★☆☆☆☆

“completely disgusted with WWW.jacquielawson.com”

Written on: 21/12/2012 by geraldwatson (1 review written)

Joined on December 12 after receiving a card from a friend. I liked the card and decided to join and send out my Christmas cards via e-mail using www.jacquielawson.com When I tried to send cards I was told that I was not using the correct information and that I was not a customer. You charged my visa for the two year payment. Your web sit continues to say sorry there is an error and it will be fixed in a few minutes. I want you to return my payment of $18.00 and close out my account which… Read Full Review

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★★★☆☆

“Advent calendar - don't buy it.”

Written on: 20/12/2012 by Javelin (1 review written)

Purchased advent calendar for myself and sent several to friends. Had to fiddle with it, but finally got it installed. Friends who don't work with computers had a horrid time. It wouldn't install. They contacted Jackie Lawson Help and were sent the FAQ, which ended up in spam folders. By the time they found the FAQ's calendar still wouldn't download or had expired. One friend's computer crashed. No help from Jackie Lawson Help Desk. Just emailed FAQ's. I tried to contact the help desk. All they… Read Full Review

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★★★☆☆

“Lousy administration”

Written on: 20/12/2012

They have really good cards but the rest leaves a lot to be desired. 1) Advent calendars showing as not installed when they clearly were - friends had thanked me for them! Alas, they have had to re-install 3 or 4 times as the days have passed. 2) I have a 2 year subscription. They said my membership had expired after 12 months. I checked my details & there it was, valid until 2013. Mailed them to say so, received an apology. BUT, they then changed my details & said I hadn't renewed, blocked… Read Full Review

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★☆☆☆☆

“wont let me cancel my membership”

Written on: 15/12/2012 by paulinealice (1 review written)

lawson website does not work for me. I cant no phone no. they just keep renewing my membership and charging me. Will you please cancel my membership. and STOP BILLING ME… Read Full Review

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★★★★★

“membership”

Written on: 14/12/2012 by laurelcebra (1 review written)

I understand that this is the only way to contact customer service. I sent in a membership check #4703 for $18.00 on November 5, 2012, and still have not heard that I am a member. I really wanted to send Thanksgiving cards, and now Christmas cards, as I love to get them myself, and want to share them. Why the delay in notifying me that I am a member? It's been over a month since the check was mailed. I mailed it the Jacquielawson.com, PO Box 2796, 2796 Reliable Parkway, Chicago, IL… Read Full Review

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★★★★☆

“posting an to a fan page”

Written on: 13/12/2012 by lawsonfan (1 review written)

I can get the lawson cards to post to my personal page but not to my business page. Any help out there?… Read Full Review

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★☆☆☆☆

“Jacquie Lawson 2012 advent calendar”

Written on: 10/12/2012

Same experience as other reviewers. I can download the 2012 Advent Calendar but cannot activate it. Once downloaded there are no prompts or buttons to activate. I get an error from Adobe Reader (not AdoveAir) stating ..."jacquielawsonadventcalendar.air was attached to a email that was not properly decoded". I have checked the Kaspersky firewall, AdobeAir is a trusted site. I have multiple e-mail exchanges with JL support and, while their form emails are long, they are completely useless. I… Read Full Review

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Adkins329's Comment

Written on: 24/12/2012

I had installed and was using my Advent Calendar on my desktop computer. I switched to a wireless desktop computer midway through the Advent Calendar. When I try to bring up the document to continue, I get the message "AIR" not compatible. How can I convert the AIR document to one that my computer will recognize. I am a neophyte when it comes to computers; so, please be specific about how I can access this document. Thanks.

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★★★☆☆

“27 Calendars sent, only 15 opened”

Written on: 10/12/2012

Not at all happy, first order for 25 Advent Calendars (special price) then added a further 2 to order (charged at full price) a bit mean??? Had I wanted one for myself to view it each day I had to pay for it. Of the 27 sent only 15 of my friends have been able to open them, despite following the instructions 100%. Most of the friends are computer professionals!!!!!!!!!!!! I like JL cards and send a lot of them. I have received the same answer to my query 3 times, there is no Telephone… Read Full Review

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