Jacquie Lawson www.jacquielawson.com Reviews

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★★★☆☆
2.6 / 5
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Jacquie Lawson www.jacquielawson.com

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★★★★★

“Such a Deal”

Written on: 31/12/2013

I have been a long time subscriber of Jacquie Lawson's cards, which I feel are the best on the 'net. Period. I love the Advent Calendars, although I confess the "2013 Downtown Abbey" version isn't my favorite. But really folks, where on earth are you likely to find hours of entertainment, (even if it's struggling to recall how to set a formal place setting!), are you likely to find on the internet with the charm and coziness of the Advent Calendar for the price. In the vernacular...get real… Read Full Review

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Redcello's Comment

Written on: 31/12/2013

It's too bad the renewal button sends you on a complete useless circle with no way to actually pay them for another year and no customer service to speak of !

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Deanery's Comment

Written on: 02/01/2014

I agree - I have been a subscriber for years, but I am locked out one month before my renewal date - with them pestering me to re subscribe to access and send their cards - I feel I am being blackmailed to continue when I would have naturally renewed anyway...their response to requests for help have been poor. I sent Thankgiving cards at end of November but couldn't send one Christmas card. I am fed up and will not recommend them again.
Happy New Year.
deanery

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★★★☆☆

“Edwardian advent calendar”

Written on: 29/12/2013

I totally agree with all the comments about the latest Jacquie lawson advent calendar. I have purchased all the previous advent calendars & have found them to be much more interesting than this latest one. Previous ones (London & Alpine village & one other) have incorporated the daily items into the main scene, but this one has only done that on a couple of days, making the daily scene very boring. I will think twice before I order again in future years. As with previous years I also sent this… Read Full Review

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★★★★★

“Never saw more beautifully designed and animated cards! ”

Written on: 29/12/2013

The first site to make creative, fun, exhilarating e cards. Have previewed many of them and find each and every one of them alive with vibrant colours and exquisite drawings. Have had some feedback from friends also commenting on the lovely cards sent. What I would like is something for forwarding at Eid. Greetings cards, most, nearly all online are unimaginative and dull. More than happy to help with ideas for Muslim celebrations. There is such a need and I am sure they would be a success. I… Read Full Review

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★☆☆☆☆

“Just cancelled my annual subscription”

Written on: 28/12/2013

Been using Jacquie Lawson Cards for past 7-8 years. Each year cards have become less interesting constantly using the dog & cat. Things came to a head when I was asked to renew for another year. Apathy takes over & I thought I could always send some of the older, more classical cards such as "The 12 Days of Christmas" so I used my UK credit card as I was asked to pay £7.25. I looked at my statement a few days later & saw I had been charged 13 euros. I hate being overcharged and, after 30… Read Full Review

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Bloddwyn's Comment

Written on: 30/12/2013

I absolutely agree, useless office back up and I landed up making a complaint to Paypal who are now investigating them.
I feel they work on the assumption that its a small amount of money we each pay and will the customers be prepared to fight for a refund. I say YES and if we all did they would either go under or pull their socks up, disgraceful attitude. Linda

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Neville123's Comment

Written on: 31/12/2013

Thanks Linda.
I'm pleased (in a way!) it's not just me.
I would love to know if Jacquie Lawson ever goes down to her complaints dept, or if she just concentrates on coming up with another inane card design. Or maybe she spends all her time in The Bahamas and can't be bothered if she gets a few complaints.
Hope you get your full refund.
Regards, Neville

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Caseypons's Comment

Written on: 22/05/2014

How true your words have spoken my exact feelings, over the past 8 years of doing business with JL. Never more...

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★★☆☆☆

“Advent Calendar 2013”

Written on: 26/12/2013 by GreyJay (1 review written)

We have been subscribers since Jacquie Lawson answered emails herself! We accept that things change but one hopes it's for the better. Not so. The original cards are still the best in terms of sentiment, originality, humour, and charm. Many now look and sound tired, repetitious, and condescending. But the 2013 Advent Calendar was a major disappointment. Creative people obviously worked hard on it but, for us (and unfortunately for those we sent it to) it had had none of the enchantment of… Read Full Review

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★★☆☆☆

“Leider geht gar nichts mehr”

Written on: 26/12/2013

Gerade an Weihnachten, wenn man Karten verschicken möchte, funktioniert dort nichts. Schade. Contact us .... Das ist kompletter Käse. ... Internal Server Error… Read Full Review

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★★☆☆☆

“This year's Advent Calendar”

Written on: 25/12/2013 by Redmonte56 (1 review written)

I have been a JL member for over 5 years and enjoy the e-cards for the most part. The new Christmas e-cards are pretty good, but the Edwardian Advent Calendar was a huge disappointment. It appeared to me that the JL team left the AC until it was too late and that they were rushed to get it ready in time. It was dull, inconsistent and out of sequence. I'm listing just some of the things that irked me: - Making samplers for a nursery that doesn't exist for several more days - Teddy bears… Read Full Review

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★★★☆☆

“Inadequate customer serviice”

Written on: 25/12/2013

The "contact us" button on the website implies that if we have a problem that is not covered by the FAQs, there is a way to get through to Customer Service, BUT THIS IS NOT THE CASE. I have an immediate problem, have Xmas cards to send out, but THERE IS APPARENTLY NO WAY to contact Customer Service (if there is such a department} After being a member for several years, one would expect to fimd such a customer support system… Read Full Review

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★★★☆☆

“jacquielawson Edwardian calendar”

Written on: 25/12/2013

This calendar lacks the charm of the previous ones. It's boring and it seems like they got just plain lazy. The scene is very monochromatic and they haven't compensated for that tediousness with endearing animation. I am so glad I didn't give it to anyone as a gift, because after the London calendar it's a huge let-down. The big dogs are a total yawn. Day 23 is a great example of the lack of effort...could have been so much more. They're coasting… Read Full Review

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Kindness4All's Comment

Written on: 25/12/2013

Totally agree. Also feel it isa real insult in this day of economic inequality. Where's the sensitivity of the designers?

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★★★★★

“Cards but not calendar”

Written on: 24/12/2013 by rallenUSA (1 review written)

For the past three years, I've been a HUGE fan of J. Lawson cards. I've regularly previewed every one, sent cards to friends, family, acquaintances. Best cards on the Internet. A good number of those seeing them signed up, too. However, after my wife and I and others really loved the previous two Advent Calendars, and gave them to friends and family, this year's is a really terrible disappointment. First, because of downloading problems, it took me two hours to finally--on my own--figure… Read Full Review

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★★☆☆☆

“Dull, Dull, Dull”

Written on: 24/12/2013

The 2013 Advent Calendar is really a let down. Some of the tasks are so twee, even one's maiden aunt would struggle to get excited. Laying a table?Dressing a figure in a paper outfit? Filling a vase of flowers? Cross Stitch? Who are these tasks supposed to be of interest to? At day 23 there is still no Christmas tree, the main scene holds little of interest and once inside the house, there are a series of isolated spaces with nothing whatsoever happening in them. The only exception is the… Read Full Review

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★★★☆☆

“Bland, hard to beat last year's Alpine and the London one”

Written on: 23/12/2013

A real disappointment--this advent calendar is so bland and uninteresting. The main "Garden" scene changes imperceptibly, none of the other rooms you can access change much either, and few of the lovely daily bits uncovered seem to get into any part of the calendar you can see on a daily basis. Like why can't we see those paper dolls, for example, or the lord and lady of the house or the children? Why is there no tree to decorate? The Samplers we are asked to do (which was fun) are nowhere to… Read Full Review

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★★☆☆☆

“Invisible to customers”

Written on: 23/12/2013

No one seems to be able to contact these people. Their "robot" website responds with a form email saying they'll be back to you in 48 hours. One week later, still no response. The cards are pleasant and people I send them to enjoy them. But it's a hassle. Jacquie Lawson surely doesn't understand business. Time for some good competition. Perhaps someone in the old USA can help us out and give them a run for their money. Maybe then they'll understand what customer dissatisfaction means. I've been… Read Full Review

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Redcello's Comment

Written on: 03/01/2014

I agree- I tried for an hour to log in to renew, even though I renewed 3 months ago. Couldn't send any Christmas Cards. What greeting card business abandons their customers during the Chrismas Holidays?????

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★☆☆☆☆

“Trouble sending e-cards!”

Written on: 22/12/2013

After 2 years, I am ready to cancel my membership with JL! I guess I am not alone having problems sending X-Mas e-cards! When I click on "continue" nothing happens, tried everything possible!… Read Full Review

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★☆☆☆☆

“NO customer service/ support”

Written on: 19/12/2013 by gumball (1 review written)

I purchased 20 advent calenders. When I discovered that more than half of those I sent calanders to had not opened and downloaded I tried several times following their directions to resend without success I then tried contacting them via the help site to ask for assistance .Each time I received an auro reponse saying I would be contacted within 48 hours and each time NOTHING zilch !They have no customer service support. I have… Read Full Review

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★☆☆☆☆

“Total waste of money”

Written on: 18/12/2013 by gigi47 (1 review written)

I have received many cards from this website and always enjoyed them. So with that in mind I decided to join Jacquie Lawson's website. It was just this past November. I managed to send about 4 Thanksgiving cards. Made a list to send for Christmas. Have tried for the last 3 days to review and send cards but a screen comes up telling me to get an updated version of Adobe Flash. I did that. Restarted my PC. Tried again. Same thing. I uninstalled the Adobe Flash and installed again. Still doesn't… Read Full Review

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★☆☆☆☆

“poor animations”

Written on: 18/12/2013

These advent calendars are just awful, poorly put together graphics, constructed on the cheap, accompanied by terrible music and very very patronising animal based 'stories' which must have taken the imagination department all of 10 minutes to put together, since that are just so devoid of anything remotely amusing or engaging. What's called 'money for old rope' A complete rip. Must try harder… Read Full Review

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★☆☆☆☆

“Waste of Money”

Written on: 18/12/2013

I really wish I had found this site before purchasing 10 copies of this Advent Calendar. It is way too much trouble for me. If there is any customer support, I've yet to find it other than an auto response and I see no other way to contact.. I am almost certain everyone I sent it to is upset with me. Some Christmas gift!… Read Full Review

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★★★☆☆

“Ignores my emails”

Written on: 18/12/2013

After being a customer for quite a few years, I wanted to add some email addressess to my address list but kept getting a message saying the address was invalid - despite copying from my address list in Outlook. I have now emailed twice for advice and - nothing. I am going to cancel my subscription… Read Full Review

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★★★☆☆

“Edwardian Advent Calendar not up to previous London Advent”

Written on: 16/12/2013 by Marylouise (1 review written)

We loved the previous Advent calendar - the London city scene. When we tried to buy it, we were told it was only for sale at iTunes, which we don't use. Bought the Edwardian Advent this year, and am disappointed. Love Jackquie's ecards, but this calendar pales in comparison to the London scene. We miss decorating our own Christmas tree early, being able to see it all month, and re-decorate it if we like. We miss all the scenes that were part of London. We won't buy this one again next year… Read Full Review

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Lorgayle's Response to Marylouise's Review

Written on: 21/12/2013

I agree, this years calendar pales in comparison to 2012 and 2011. I just hope next years returns to the usual quality and entertainment we are accustomed to.

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