qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
3.8 / 5
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qwertytravel.com - Qwerty Travel Holiday Packages

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★★★★★

“very satisfactory and helpful”

Written on: 26/02/2014

member of staff I dealt with was helpful, patient and left me feeling she was empathetic to my particular circumstances concerning my reason for booking the holiday… Read Full Review

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★★★★☆

“They rang me back!”

Written on: 26/02/2014

swift efficient response. Not such a good idea to have to pay a £10 booking fee - no other travel company asks for this… Read Full Review

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★★★★☆

“Booking experience”

Written on: 25/02/2014

The actual booking of my holiday was handled very efficiently by the member of staff, even when I had to call back 15 minutes later and amend the date. My only criticism of the experience was that the holiday was quoted as £369 (not from £369) on Travelzoo and I ended up paying £472.50 per person. Quite a lot more and I was not aware of what all the extra was for. Suppose I should have queried it!… Read Full Review

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★★★★★

“My Number One!!!”

Written on: 23/02/2014

Qwertytravel - helpful, polite, knowledgeable and flexible. I have used them a number of times. So efficient and helpful when a holiday was cancelled, I received a full refund and was then assisted by Ben in making a further booking. Always go to Qwerty first!!!… Read Full Review

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★★☆☆☆

“Misleading advert ”

Written on: 22/02/2014 by tonyhow (1 review written)

I found a holiday advertised to Turkey on the Travel zoo website for £329 + transfers at £20 + luggage at £30 = £379 travelling from BHX on 18th April and was directed to the Qwerty travel website. I phoned Qwerty and was told it was available but the price would be £422 and was told the price on the Travel Zoo website was from Gatwick. Even though it was clear the price was £329 + transfers at £20 + luggage at £30 = £379 travelling from BHX on 18th April on the Travel zoo website. We… Read Full Review

By Qwertytravel

Written on: 24/02/2014

Hi there,

I am sorry to hear you found our advert misleading. I have sent you a direct message asking for a bit more information so that we can have a look into this for you.

Occasionally our suppliers prices go up in the time between the advert being placed and the booking being made. This is out of our control and we can only apologise for this.
I am also sorry that your confirmation showed the wrong number of bedrooms but happy that this has now been rectified.

It is our policy to send out vouchers a week before departure. If you wish to discuss this further please email or call our admin team.

Many thanks,
Qwerty Travel.

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Tonyhow's reply to Qwertytravel's Comment

Written on: 26/02/2014

Following the response to my review (initiated by Qwerty Travel themselves) I got in contact with their customer services. I have been really pleased with the way in which Qwerty Travel have dealt with my concerns and their overall after sales service. I will be recommending them to friends and relatives..

Thank you very much to all at Qwerty Travel.

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★☆☆☆☆

“unhelpful and abrupt”

Written on: 21/02/2014

we recently booked a holiday with these people but due to unforeseen circumstances some of the party had to cancel due to personal issues. after paying £1400 deposit we thought the people cancelling would just loose there deposit of £100 each, which we accepted.but O NO.our holiday per person went from costing £759.00 each up to £1003.00 each.after contacting them and to be honest they were rather abrupt on the phone,didn't reply to email with a breakdown of the cost which we asked for they… Read Full Review

By Qwertytravel

Written on: 24/02/2014

Hi,

We are sorry to hear that some of your party were unable to travel due to an illness in the family. Anyone who makes a booking through us is clearly advised that if a cancellation is made you are subject to the charges that our suppliers impose.

We are also sorry to hear that you were disappointed with the service you have received when trying to make this cancellation. In order to address your complaint and improve our customer services, I need some details so I have sent you a direct message to ask for these details.

Kind regards,
Qwerty Travel

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★★☆☆☆

“booking process”

Written on: 20/02/2014

incorrect number of rooms booked rang to sort this out when the confirmation email arrived could not speak to the booking agent as the persone answering the phone would not deal with my enquiry called back later and the same person answerd but would not deal wth my issue could not get me off the phone quick enough gave the impression that he did not care about problem the price of the holiday was very good but i would not wish to go through the booking process again… Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Sorry to hear you received poor service while speaking to one of our booking agents. To improve our customer services could you please email you complaint along with the name of the person you spoke to to our admin email address and we will look into it.

Kind regards,
Qwerty Travel

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★★★★★

“Helpful, friendly affordable!”

Written on: 19/02/2014

Booked over the phone, lovely, polite member of staff help us with booking our honeymoon. Easy transaction and information of booking followed very quickly by email. Very pleased with the service we received and would recommend to friends and family… Read Full Review

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★★★☆☆

“High Booking Fees”

Written on: 14/02/2014

Package price (excluding Qwerty's admin fees) were good but their fees worked out at £10 per peron, which I thought was fairly high. Although the web page does include "Terms & Conditions" they don't make easy reading, and I could not find an exact amount of the fee until late on during the actual booking process. I think that fees could be more standardised and visible prior to starting the booking… Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Thanks for your feedback. We will make a note of this and try to make our Terms and Conditions clearer.

Kind regards,
Qwerty Travel

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★★★★★

“Well Done ”

Written on: 14/02/2014

Rang to inquire re holiday on Travelzoo, agent informed me he would ring back next day at 9am and true to his word he did, he was of great assistance answering all my questions nothing was too much trouble. I liked the fact that someone from the company had checked our details and found what they thought may be a mistake so rang me to confirm details, they rectified mistake and send amendments via email very quickly. Thanks for a good service… Read Full Review

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★★★★★

“quick east good valve”

Written on: 14/02/2014

very cheerful helpful well done team so nice to speake to a person… Read Full Review

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★★★★☆

“Last Minute Booking.”

Written on: 13/02/2014

Reading the Sunday papers,we see a trip to Madeira. 5star hotel,B & B, 7DAYS £329. We ring on Monday, within 1 hour we had booked a week,staff sounded friendly.All went well.It did cost a bit more but hopefully will be worth it.We will let you know… Read Full Review

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★★★★★

“Berlin holiday”

Written on: 12/02/2014

Great holiday , great price, great service, good hotel… Read Full Review

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★★★★☆

“ Two centre holiday in Egypt ”

Written on: 11/02/2014

I was impressed with the booking service and th erepresentative who organised the holiday. I was not happy with being called Guy I am most opposed to English people using American slang and I find the use offensive. I am not a guy and feel that customer service training needs to be addressed. The confirmation email came through very quickly and it was all correct except for one minor effor on the form, this was addressed by the representative. Following a telephone call from me. I was given… Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Thanks for your feedback. We use customer feedback to constantly improve our customer service and this has been noted.

Kind regards,
Qwerty Travel

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★★★☆☆

“No time to think.”

Written on: 09/02/2014

Everything was done too quickly, the holiday wasn't property explained.....what standard of room in the hotel or on the Nile cruise. I felt rushed into making a decision and I didn't like that, plus, the holiday cost £200 more than I intended to spend. Having said that, I am quite pleased with what I have bought even though I am still in the dark about my standard of accommodation. Keith Cooper … Read Full Review

By Qwertytravel

Written on: 20/02/2014

Hi,

Thanks for your feedback. I am sorry you felt rushed into the booking. Please contact us and we'll be able to let you know what accommodation you have booked.

Kind regards,
Qwerty Travel

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★★★★☆

“excellent support”

Written on: 08/02/2014 by jvanga (1 review written)

the young man who spoke with me on the phone dealt with all my queries promptly and in great detail, allowing me to make my choice immediately, and explaining the extras involved in the final price thank you… Read Full Review

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★★★★☆

“BOOKING A HOLIDAY”

Written on: 08/02/2014

We contacted qwerty through a Travelzoo email we received. The young lady was extremely helpful and patient and we had lots of questions to ask re: flights & accommodation for the disabled. She was not that knowledgeable regarding the amenities available for our chosen holiday but I am sure she would have found out for us. Quite helpful but not extremely knowledgeable… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/02/2014

the staff member I spoke to was very polite and helpful. He looked for changes we needed without question and came up with the perfect combination. Now just looking forward to the trip… Read Full Review

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★★★★★

“Trip to El Gouna”

Written on: 06/02/2014

The lady was extremely efficient and coped well with the difficulty that I was on holiday in Egypt.it was not easy for her but she was calm patient and helpful throughout, friendly and courteous ,she made it easy to book and I shall certainly ask for her again, I travel frequently… Read Full Review

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★★★★★

“Response to Travelwasp offer”

Written on: 05/02/2014 by RoseBradley (1 review written)

Despite the inconvenience of our being unable to access internet while abroad, the advisor fixed us up very efficiently. Looking forward to confirmation of booking (Aquis Sunny Beach in Corfu. The Bradley's… Read Full Review

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