qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
3.9 / 5
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qwertytravel.com - Qwerty Travel Holiday Packages

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★★★★★

“Thank you, Joe.”

Written on: 16/04/2014 by derflig (1 review written)

The person who took our booking was very helpful, as was the call handler who answered my queiry the day after booking. I made a mistake when reciting my card number and I was rung back immediately and the correct number was given the person dealing with my booking then corrected my mistake while I waited, little touches make a big difference. This person also explained the journey to me, as we have to land in one country before going on to our destination. He did a check on all the spellings… Read Full Review

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★★★★★

“Rome here we come!”

Written on: 14/04/2014 by Isai277 (1 review written)

The man who helped explain details was really helpful, and not at all pushy. … Read Full Review

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★★★★★

“Efficient and friendly”

Written on: 14/04/2014 by Kaya75 (1 review written)

Very friendly, super efficient and very knowledgeable about Rome. Would definitely use Qwerty travel again… Read Full Review

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★★★★★

“So far, so good!”

Written on: 11/04/2014 by O'Rourkebg443 (1 review written)

Speedy pick up on initial call, and v helpful service. I needed to check something and was given a different number and the person's name to call back. Again, response was v quick and in six minutes I had booked a three- night break in Rome. So far...so good!… Read Full Review

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★☆☆☆☆

“take responsibility qwerty”

Written on: 10/04/2014 by Jorgensengr473 (1 review written)

absolutely dreadful service, we were booked into a hotel which was dirty and smelt, we ran of towels and clean sheets on the first week, we had the same thing for breakfast lunch and dinner every single day,the entainment was non exsistant,when a complaint was put in it was passed on to low cost bed we were told it was not qwerty travel responsibility as they were only agents. as i booked through qwerty gave them my money it should be their responsilbilty. dont use them. very disgruntled… Read Full Review

By Qwertytravel

Written on: 14/04/2014

Hi,

Thanks for taking the time to leave your feedback. I have sent you a direct message so get some more information so that we can look into this for you.

Kind regards,
Qwerty Travel

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★★★★☆

“Great customer service”

Written on: 09/04/2014

I've never booked via Travelzoo/Qwerty before but B was fantastic in giving me loads of advice about the trip/flights/logistics, recommending a much better located hotel than advertised and giving me his direct line to get back in touch for a hassle free booking process. Thanks very much and can't wait for my trip to Rome!… Read Full Review

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★★★★★

“life savers”

Written on: 08/04/2014 by ParkerKirk190 (1 review written)

This company took over a booking we had with a company that went in to administration. There communication with us has been fabulous, and they have reassured us everything would be ok for our holiday to continue. We also had problems with our dates of flights as the previous company booked them separate, yet again they took the panic away and rectified everything very quick. Customer service is brilliant along with the great offers/ prices on holidays. Very very happy with the company and will… Read Full Review

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★★★☆☆

“Booking fee per person left a sour taste in the mouth”

Written on: 07/04/2014 by killerkhilji (1 review written)

booked a five night all inclusive deal to marrakech good deal until right at the end was stung with a 40 quid extra charge as a booking fee of 10 quid per person. Not impressed as had committed to booking the holiday!… Read Full Review

Qwertytravel's Response to killerkhilji's Review

Written on: 08/04/2014

We are sorry to hear that you felt you were stung by our booking fee. Your feedback has been noted and we will look to make this clearer in future.

Kind regards,
Qwerty Travel

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★★★★☆

“change of holiday provider”

Written on: 07/04/2014 by BostonPiper (1 review written)

When we had to change our holiday provider, I was a bit worried but I have to say my worries where unfounded. You have kept us informed every step of the way and I would certainly use your company again… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/04/2014 by vgDuggan214 (1 review written)

Very easy to book holiday at a good price. Staff were very helpful, phoned me back straight away & my emailed answered quickly when I had a query… Read Full Review

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★★★★★

“Nice, easy process”

Written on: 06/04/2014 by vlChandler183 (1 review written)

Just how I want every holiday booking to go. Everyone involved was awesome and really tried to find me the cheapest deal as I was paying for both me and my boyfriend (as a surprise). The people I spoke to on the phone has great people skills and I just felt very at ease and didn't feel pushed at all. All-in-all found a great deal and can't wait to surprise my boyfriend with a holiday on his birthday… Read Full Review

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★★★★★

“Really good service”

Written on: 05/04/2014 by ValeryDunn34 (1 review written)

Really good service. Would recomend a friend… Read Full Review

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★★★★☆

“Holiday”

Written on: 04/04/2014 by EmilioSanders (1 review written)

helpful prompt advice and booking… Read Full Review

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★★★☆☆

“Travelzoo package to Crete”

Written on: 03/04/2014 by xiSchwartz391 (1 review written)

First time that I've used Qwerty Travel. Overall, reasonably satisfied, staff member very efficient & quick to return call. Couple of disappointing elements however. Thd initial quotes for the holiday did not include the £15 per person admin fee, this was not mentioned until practically ready to go ahead with the booking. Also, although led to believe that we were geting an excellent deal, it transpired it was £50 cheaper to book directly with easyJet holidays (even more if transfers are… Read Full Review

Qwertytravel's Comment

Written on: 08/04/2014

Hi,

We are sorry to hear that you were disappointed with the service you received. We will look to make the booking fees more transparent for our customers.

Kind regards,
Qwerty Travel

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★★★★★

“The advisor was very thorough and professional. I....”

Written on: 25/03/2014 by kvMcKinnon334 (1 review written)

The advisor was very thorough and professional. I. hope the holiday proves to be as good!… Read Full Review

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★★★★☆

“Speedy Service”

Written on: 24/03/2014 by CoryOgden (1 review written)

Staff member I spoke to was friendly and the booking was made promptly. He was able to answer any questions I had and noted any special requests--which were also printed on the confirmation when it came through… Read Full Review

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★★★★★

“Good friendly service ”

Written on: 23/03/2014 by EstrellaGonzales390 (1 review written)

The young man I spoke to on the phone was very pleasant, helpful ,cheerful & spoke very clearly , I was comfortable talking to him & at no time did I feel rushed or pressured . I am of an age were I can get a little confused but he was very kind & patient , my sincere thanks to him… Read Full Review

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★★★★☆

“Good, happy with service”

Written on: 22/03/2014 by 408Sheehan (1 review written)

The man I spoke to was very helpful and easy to deal with. Holiday was booked very quickly. Only criticism was that he said he would email confirmation by 4 pm but it was not received until the following day… Read Full Review

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★★★★☆

“Exellent service and very friendly”

Written on: 21/03/2014 by Valerie125 (1 review written)

I would recommend using although I did not approach this company direct. I was emailed a holiday offer through travel zoo and booked my holiday that way. The service was straight forward and simple… Read Full Review

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★★★★☆

“So far so good”

Written on: 20/03/2014 by wlBowers232 (1 review written)

Very pleased so far for what has been a very swift, courteous, and efficient booking experience. However, the final opinion and judgement will depend on if the hotel booked is as good as the booking experience… Read Full Review

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