qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
3.8 / 5
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qwertytravel.com - Qwerty Travel Holiday Packages

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★★★★★

“great customer service”

Written on: 21/05/2014 by Donahue111 (1 review written)

The advisor was superb will use qwerty travel again… Read Full Review

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★★★★★

“Excellent value in Crete”

Written on: 21/05/2014 by CassieJohnston144 (1 review written)

My husband and I recently spent a week in Crete and had a wonderful holiday. Everyone we dealt with couldn't have been nicer. The rooms were big and clean, the food was good and the view was beautiful. It is a walk to the nearest town but buses run from just outside the hotel.The whole deal was excellent value… Read Full Review

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★★★★☆

“Great value for money”

Written on: 20/05/2014 by vzMcGuire268 (1 review written)

For the money we paid we got great value and will difinately use qwerty travel again… Read Full Review

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★★★★★

“Good customer satisfaction”

Written on: 19/05/2014 by Malloysg40 (1 review written)

First time using this company, and I found Marc to be very helpful in finding me the best deal,he also gave me advice on the choice of hotels and linked this in the e-mail he sent me.marc also ensured that I was not kept waiting long on this call and called me back promptly with the information I required. I am hoping to find another good deal and have left details of what I am looking for to enable Marc to look around and get back to me… Read Full Review

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★★★★★

“Best service ever”

Written on: 17/05/2014 by Bentleysm30 (1 review written)

Excellent service, perfect result. I Consider myself an awkward customer who knows what I require. I was tended to beautifully from start to end. Would highly recommend… Read Full Review

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★★★★★

“Excellent value and service”

Written on: 17/05/2014 by buFox15 (1 review written)

Dealt with a brilliant assistant. Very professional, a credit to the company… Read Full Review

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★★★★★

“helpful team”

Written on: 17/05/2014 by Trace78 (1 review written)

Very helpful team who did their best to get me the best deal possible.I would recommend them to friends & family… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH COMPANY ”

Written on: 14/05/2014 by rvSandoval227 (1 review written)

I WOULD LIKE TO WARN PEOPLE ABOUT THIS COMPANY. THEY DO NOT EXPLAIN WHO THEY ARE AND THAT YOUR HOLIDAY IS GOING TO BE BROKEN DOWN AND GIVEN OUT TO SEVERAL DIFFERENT SMALLER COMPANIES THAT U HAVE NEVER HEARD OF. THERE IS NO WAY YOU CAN HAVE A REFUND WHEN U EVENTUALLY FIND THIS OUT AND THEY ASK FOR ALOT OF MONEY UPFRONT IF NOT ALL OF THE COST OF THE HOLIDAY AND THEN U FEEL OBLIGED TO GO OR YOU LOSE ALL YOUR MONEY. THEY DO NOT GIVE A REASON WHY U CANT HAVE A REFUND AND THERE IS NO COOLING OFF… Read Full Review

By Qwertytravel

Written on: 18/05/2014

Thank you for your review, which I was extremely disappointed to read.
As is well documented on this website, the vast majority of our customers are very pleased with both the level of customer service they receive, and the holiday they have purchased. And, whilst there was clearly some confusion, I must strongly disagree with elements of the review you have submitted and how the confusion came about.
It is simply not possible for us to call you back based on a call back request placed with another company. The request was definitely placed on our website. I can only assume that ours was one of several sites you were viewing at the time. For reference, I can also confirm that the Nile Cruise offers we display on our website all state that we offer excursion packages as an option, and at an additional cost. In this way, we are able to give our customers complete flexibility to tailor their week long cruise to their individual requirements. It is my understanding that the option to book excursions was in fact discussed with you at the time of booking.
I am also sorry to hear that you are dissatisfied with our response to your wish to cancel your holiday and receive a full refund. As part of the booking process, and before any payment is taken, our sales staff will clearly read a statement advising you that you are subject to the terms and conditions of your service providers, as well as our own, and that charges will apply if you later cancel or amend your booking. This is normal procedure, and is for your protection, as well as ours.
Again, I am extremely sorry to hear you are dissatisfied, we want all our customers to be happy with their purchase, but I feel it is wrong for you to suggest that we have done anything underhand, or that we have deliberately misled you in any way.
Qwerty Travel

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Fishingmac135's Comment

Written on: 28/05/2014

Completely agree with this dissatisfied customer.We booked a holiday recently with them for 6 people to Tenerife,however,within a week my son was offered a teaching job in South Korea.He immediately contacted Qwerty Travel (bear in mind we paid in full for this package).This holiday is not leaving until 3rd of October,& on contacting Qwerty,were told that not one penny is refundable !!!.DISGUSTING way to conduct business.My son,who is not a rich person is now £426 out of pocket !!!

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★★★★★

“Max was excellent, sorted my holiday out very quick! :)”

Written on: 14/05/2014 by Amielouu (1 review written)

Didn't take long to book. They recommended different and more ideal hotels which were also at an excellent price! Everything was sorted in 15 minutes and I had email confirmation instantly :) I would recommend to family and friends and will probably book with them again! :) thanks!… Read Full Review

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★★★★★

“good quick service”

Written on: 11/05/2014 by Flood484 (1 review written)

Good quick service, dosent keep you on the end of a phone for ages. Friendly… Read Full Review

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★★★★☆

“Friendly staff, good communication. Web information...”

Written on: 10/05/2014 by Brooklynn363 (1 review written)

Friendly staff, good communication. Web information should include more detail, e.g. baggage info, ATOL etc… Read Full Review

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★★★★★

“Pronto”

Written on: 10/05/2014 by CeliaTempleton118 (1 review written)

Hi, Very nice and friendly advisor had no problems at all and was very happy with care over all aspects spelling out names etc. Felt could ask any questions and very pleased to have been put into a superior room. Have been to Tenerife many times and could not believe the price of this holiday. Thankyou… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/05/2014 by Nova53 (1 review written)

Went over and above good customer service,polite well spoken and explained every thing so I could understand,I would have no hesitation to book with this company again… Read Full Review

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★★★★★

“excellent value holiday”

Written on: 05/05/2014 by Grantim414 (1 review written)

Prompt reply by return phone call to enquiry regarding weekend break. Staff member very pleasant in manner and willing to answer all questions asked. Recommended alternative hotel when original choice was fully booked, giving full details of how to find information about the hotel on line before deciding to go with this recommendation. appeared to genuinely enjoy working for this agent… Read Full Review

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★★★★★

“booked holiday at very good price with one phone call....”

Written on: 04/05/2014 by Ivan443 (1 review written)

booked holiday at very good price with one phone call. Very pleased with service received… Read Full Review

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★★★★★

“Excellent service ”

Written on: 03/05/2014 by 469Collins (1 review written)

Our agent did everything in his power to get us our holiday, so all 10 of us are together on flight,, very friendly and they inform you of any changes… Read Full Review

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★★★★★

“A really positive booking experience”

Written on: 02/05/2014 by NadiaSmith301 (1 review written)

I booked a short break to Krakow through Qwerty Travel by phone and I was very impressed by the man who helped me through it. He was extremely efficient and thorough, and had been to Krakow a number of times so he could talk to me about travel to the hotel from the airport etc. Also he was very enthusiastic, which I liked. He made sure I understood about baggage restrictions and such details, and made the whole process straightforward and enjoyable - booking online for holidays is usually a… Read Full Review

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★★★★★

“holiday booked with no fuss at all ”

Written on: 02/05/2014 by TurnerGarrison (1 review written)

I booked the holiday over the phone after finding the offer online the salesperson on the phone was very helpful and efficient and was very helpful in finding me alternative hotels to suit our trip. Overall and fast and friendly service and would recommend your company to friends and family for the foreseeable future, there was nothing I disliked about the booking the salesperson was exactly what I hope for fast efficient and friendly… Read Full Review

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★★★★★

“best ever service”

Written on: 02/05/2014 by Alexandernt1955 (1 review written)

All good. Holiday I wanted was booked but the great guy on the other end of phone sorted me out with a similar holiday. Superb service, very friendly, called back promptly. Keep up this great customer service. It is rare. Thankyou… Read Full Review

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★★☆☆☆

“hol in Sharm El Sheik on dec 1st”

Written on: 02/05/2014

not very good as wen I spoke to Dillon he said the original £279 that was online was only for 3 people sharing a room ,I checked this again and it deffinately says that the price £279 was for 2 people sharing so I feel a bit tricked into paying £334 each wud appreciate yyour respose and maybe a refund of the difference he took £668 for the 2 of us yours sincerely V,Bennett (mrs)… Read Full Review

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