qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
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qwertytravel.com - Qwerty Travel Holiday Packages

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★★★★★

“Good service, happy to recommend.”

Written on: 19/10/2013

The agent I spoke to was very helpful and informative. He took all my details and he repeated everything back to me. I felt confident that I had the exact holiday that I was enquiring about. When I take this holiday if it is as described I will be happy to use Qwerty again in the future… Read Full Review

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★★★★☆

“good customer service”

Written on: 19/10/2013

I phoned to book a good Cyprus holiday offer advertised by Travelzoo. Very helpful staff looked at several options before coming up with one that suited me. Confirmation e-mail came immediately and I am very happy with my booking. The only downside was that all the holidays at the lead in price were "gone" and I had to pay more than intended. Still good value, though, in my opinion… Read Full Review

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★★★★★

“TENERIFE HERE WE COME”

Written on: 18/10/2013 by DIASU (1 review written)

THE SALES PERSON WAS BOTH COURTEOUS AND VERY HELPFUL. MADE THE WHOLE PROCESS OF BOOKING A HOLIDAY VERY EASY… Read Full Review

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★★★★★

“Great customer service”

Written on: 18/10/2013

Booking my next holiday was a pleasant experience thanks to the friendly and efficient staff. Everything was explained very clearly and Mark, the member of staff I spoke to, was true to his word when he said he'd ring me straight back after contacting the hotel for confirmation that we could get a room when we wanted. I have used Qwerty before and will definitely do so again… Read Full Review

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★★★★★

“Efficient friendly service”

Written on: 16/10/2013

Great fast efficient friendly agent. Called back when stated already recommended to friend who has also booked with you. Won't hesitate to use you again… Read Full Review

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★★★★★

“Helpful, efficient, friendly”

Written on: 15/10/2013 by mrs.nuge (1 review written)

We booked our holiday with Qwerty as someone recommended. They were very helpful when it came to booking our trip and advised on places to visit. The tickets arrived promptly. The hotel we booked was lovely and we thoroughly enjoyed our visit. Will defo use again. … Read Full Review

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★★★★☆

“Efficient”

Written on: 15/10/2013 by Ourholiday (1 review written)

Very efficient and friendly service, holiday booked in no time!… Read Full Review

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★★★★★

“Excelllent”

Written on: 15/10/2013

Excellent courteous service, couldn't be more helpful. Staff member made every effort to meet our requirements… Read Full Review

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★★★★★

“excellent service”

Written on: 12/10/2013 by captmarvel (1 review written)

This is the second holiday that I have booked with you and the service was excellent. Though the original deal wasn't available,your agent took the time to come up with alternatives and eventually we hit on a suitable holiday… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 30/09/2013 by AmyReid (1 review written)

We have just been advised that our holiday to Egypt has been cancelled and will only recieve back half of what we paid. As they cannot get a refund on the flight and hotel. THIS IS A LIE. The airline have confimed a the would issue a refund in full. They will only offer a credit not for the rest of the amount. To make matters worse when checking with the airline i discoved that they add and extra £100 on to the cost of the tickets compaired to what they actually paid. They have proved in my… Read Full Review

By Qwertytravel

Written on: 30/09/2013

Hi,

We are really sorry to hear that you have had a bad experience with us.

Could you please email us with your surname and date of travel and we can look into this as a matter of urgency for you.

Kind regards,
Lisa
Qwerty Travel

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Amyreid's reply to Qwertytravel's Comment

Written on: 30/09/2013

It is Reid - name as per post name and the date is the 16th November.

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Qwertytravel's reply to Amyreid's Comment

Written on: 02/10/2013

Hi Amy,

Thanks for getting back to me. I have spoke with our admin team and the manager is working on this for you and will be in touch in due course.

Kind regards,
Lisa
Qwerty Travel

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Qwertytravel's reply to Amyreid's Comment

Written on: 03/10/2013

Hi,

Our admin team have tried to get in touch regarding your refund. Could you please call us.

Kind regards,
Lisa

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World-Traveller's Response to AmyReid's Review

Written on: 05/10/2013

Hi,
Can you let me know if you got a satisfactory result from them? I too am having a nightmare and like yourself have experienced lies from them :(
I see others have also had bad experiences and Qwerty's only reply seem to be 'we'll look into the matter for you.' Let me know if they actually resolved anything, as mine still stands unresolved. Thanks

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Amyreid's reply to World-Traveller's Comment

Written on: 07/10/2013

Hi,

I finally managed to get the refund, you have to go really hard via email including Trading standards, CAB and atol/abta/CAA quotes etc with the law on your side. i also found that including there MD in my final email seemed to help, i found that though linkedin and it was intial then sirname@qwerty.com. You have to go really hard at them and do not accept what they say. They will try to tell you it is a tailor made and not package but according to the law this is not the case if you book 2 or more parts to the trip it is deemed a package.

I also found that trying to contact the airline etc myself helped as i got accurate information and conformation they would give a full refund which helped in the argument that we had not cancelled this. Also a bad review telling everyone what they are like honestly may help.

I'm still waiting for the money to appear back on my card but they did confirm this would take a little while.

If you need anymore advise please let me know. i don't want to put to much details here initially as they also read this post.

Hope this is of help and good luck to you.

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World-Traveller's reply to Amyreid's Comment

Written on: 08/10/2013

Thanks,
This whole process is becoming a major headache but as we're talking about £4,000, I will press on!
I wish they had made the booking process as difficult as the refund process as I wouldn't have booked it in the first place.

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Qwertytravel's reply to World-Traveller's Comment

Written on: 08/10/2013

Hi,

We do want to look into this for you but I am limited to what information we can share on here. Could you please resend your email and put "Review Centre" in the subject line. Alternatively please reply with your surname and date of travel.

Kind regards,
Lisa
Qwerty Travel

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★☆☆☆☆

“All bad reviews are true so dont go near this company”

Written on: 22/09/2013

Don't go anywhere near this company. They cancelled our holiday to Egypt two weeks before we were due to go due to the trouble out there and would only refund the money for the flights and said we had to take a credit note for the cruise, hotel and transfers. Their terms and conditions are terrible so we had to comply with them and had to use the credit note within the year, just another way to get more money out of you. They never return your calls and to call the bookings department is an… Read Full Review

By Qwertytravel

Written on: 23/09/2013

Hi,

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. We really want to investigate what happened in your case so that we can ensure it doesn't happen again. Please email your surname and date of travel to us and we will make sure that this is looked into as a matter of urgency.

Kind regards,
Lisa
Qwerty Travel

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Umpalumpa's Comment

Written on: 02/10/2013

Our surname is Gaynor and date of travel was 26/8/13

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Qwertytravel's Comment

Written on: 03/10/2013

Hi,

Could you please put your complaint in writing to our admin email address and we'll be able to look into this for you.

Kind regards,
Lisa

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Umpalumpa's Comment

Written on: 07/10/2013

My husband did email you but I cannot see you resolving this issue as you seem to have done this to lots of people by the reviews I have read.

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Karenatchic's Comment

Written on: 27/09/2013

We have been treated the same as you holiday to egypt cancelled and only half refund and other half a credit note! Also our friends got full refunds from other companies! We have been told to drink trading standards! Being atol protected doesnr seem to count for much! I never want to use this company again but am now being forced to ciz if this stupid credit note!

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Umpalumpa's Comment

Written on: 27/09/2013

We went to the travel trust association and they couldn't do anything as their terms and conditions have you over a barrel. Like you we were forced into using them just to use up the credit note. They want me to get in touch with them for some reason, they wouldn't do anything for me at the time so why would they do anything for us now so I am not bothering. We have used up the credit note now and will never use them again. They are part of the querty group so need to stay away from them too

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Qwertytravel's Comment

Written on: 02/10/2013

Hi

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will make sure that this is looked into for you.

Kind regards,
Lisa
Qwerty Travel

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Qwertytravel's Comment

Written on: 02/10/2013

Hi,

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will look into this for you.

Kind regards,
Lisa
Qwerty Travel

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World-Traveller's Comment

Written on: 25/09/2013

I too am having horrendous problems with them on our trip to Egypt. So sorry I used this company as those who have booked with other travel companies are getting full refunds with no problems!
Please let us know if you get a satisfactory result.

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Qwertytravel's Comment

Written on: 02/10/2013

Hi

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will make sure that this is looked into for you.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

World-Traveller's Comment

Written on: 05/10/2013

Hi,
I did email you my details from a previously but the result is still unfair and unsatisfactory. I'll email you my details again and hope we can get somewhere this time. Thanks

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★★☆☆☆

“Not the package holiday I expected and disappointing...”

Written on: 03/09/2013

I called Teletext Holidays and made a booking which then seemed to become Qwerty Travel. I wanted a package holiday and in a way it was but all the elements are booked separately and so you have various vouchers for transfer with one company, accommodation with another and rep services with yet another. I had expected a Thompson all-in-one approach and would have been happier with that but you don't know until the paper work arrives and then it is too late. I had a dispute regarding my room… Read Full Review

By Qwertytravel

Written on: 09/09/2013

Hi,

We are extremely sorry to hear about your experience with Qwerty Travel. As a travel agent we use third party suppliers to package holidays together so this is why you would have received various vouchers.

Could you please email your surname and date of travel to us and we can look in to what happened as soon as possible.

Kind regards,
Lisa
Qwerty Travel

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★☆☆☆☆

“Very poor service ”

Written on: 14/08/2013 by Debrich (1 review written)

We found a holiday on Teletext back in October 2012 that we rang to enquire about, we were told this holiday is no longer available but were contacted back that same day offering us a 4 star all inclusive hotel on the beach, flying BA with in flight meals and drinks, transfers included to Tunisia which was within our budget, they said that this hotel The Marhaba Beach resort Suisse was number 1 on trip advisor, we had a party of 13, 7 adults and 6 children, we all agreed this was exactly what… Read Full Review

By Qwertytravel

Written on: 09/09/2013

Hi,

We are very sorry to hear that you had a bad experience with your recent booking through Qwerty Travel. We really want to look in to what happened in your case so that we can ensure it doesn't happen again.

Please email your surname and date of travel to us and we will make sure that this is looked into as a matter of urgency.

Kind regards,
Lisa
Qwerty Travel

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Debrich's reply to Qwertytravel's Comment

Written on: 10/09/2013

At log last some communication from Qwerty, as you will of read in my review, I've had a very bad experiences with Qwerty, even though I fully appreciate the fact that you were not responsible for our flight being cancelled and if thid had not of been the case we would of gone on to have the holiday we had bookes, paid for and hopefully enjoyed, we had such poor service from the customer service team that this caused the problems we had to entail. I've e-mailed, got my solicitor to write on 2 occasions, rung to check communication had been received by you but no had one respose apart from being told to put all communication in writing which I dis. So sorry to rant at you, I do appreciate your response and loom forwrad to some sort of explanation to my concerns.

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Qwertytravel's reply to Debrich's Comment

Written on: 12/09/2013

Hi,

Thanks for taking the time to highlight this. I have looked into your complaint and I am very sorry to see that your flights were cancelled. That must have come as a great disappointment to you. I also apologise on behalf of our admin staff if their response was slower than you had expected it to be – I know that many people were affected in a similar way and because of this alternatives sold out very quickly. It was of course a peak time for us so staff were under enormous pressure but I agree that is no consolation when your plans have been upset in that way, and I can only apologise unreservedly on behalf of everyone here if you felt your problem was being ignored. I can see from the notes on file that this was not the case, but I understand why you may have thought otherwise.

As far as your correspondence was concerned, I can assure you that we did write a detailed response to you on the 27th June. Unless the address we had on file was incorrect that should have reached you within one or two days. We will re-send it today but if you fail to receive it again, please email us to confirm your address as it may be that the information we have on file is inaccurate.

I would just like make one final apology and reassure you again that your experience is not representative of that of most of our customers. With this in mind, we hope very much that you will give us the opportunity to help you again at some time in the future so that we can restore your confidence in us and the service that we always try to provide.

Kind regards,
Lisa
Qwerty Travel

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Debrich's reply to Qwertytravel's Comment

Written on: 14/09/2013

Hi, would you please re-send the response you advises was sent on 27th June.

I look forward to reading the contents of this letter,
and read with amaizement your comments that my comments were not being ignored, I have noted down every telephone conversation, every e-mail kept on file including the 2 e-mails my solicitor copied me into to which I received no reply.
I look forward to receiving the letter of response you claim was posted out.
Regards

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By Qwertytravel

Written on: 23/09/2013

Hi there,

I just wanted to check that you received the letter we sent out on the 12th September?

Kind regards,
Lisa
Qwerty Travel

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Debrich's reply to Qwertytravel's Comment

Written on: 10/09/2013

Date of travel should of been 29.7.13 and the surname it was booked under was Bunyan, my surname is Scott and Mrs Kellje Bunyan faxed authofisation tonyiur office for me to deal with complaint which she rang your office and was advised this had been received.

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Debrich's reply to Qwertytravel's Comment

Written on: 23/09/2013

Hi any update on the copy letter you were resending from 27th June 2013.?

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By Qwertytravel

Written on: 24/09/2013

Hi,

I tried to get in touch yesterday to see if you received it. Could you please email us your address as we resent the letter out on the 12th September so you should have received it by now. We may have the wrong address on our file so we will get it resent to the address that you supply.

Kind regards,
Lisa
Qwerty Travel

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Debrich's reply to Qwertytravel's Comment

Written on: 24/09/2013

Hi,

Thank you for your prompt response, the postal address is [removed]



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★★★★☆

“fab holiday”

Written on: 16/07/2013 by lolsy000 (4 reviews written)

booked a trip to spain in march and went in june... no problems, everything went smooth, call centre employees seem to know what they're doing (unlike a lot of other companies), no problems would use again… Read Full Review

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★☆☆☆☆

“rhodes april 2013”

Written on: 12/04/2013

DO NOT TRAVEL WITH THIS COMPANY PLEASE READ REVIEWS ON LINE THEY ARE ALL TRUE ! I have never had such poor service or such a stressful experience. I booked a holiday via teletext to Electra Palace in Lalissos for my self and my two adult daughters . On the thurs 28th March 2013 I got a e mail to say hotel still closed must accept hotel change to Kreston Villas Kalithea. My carefully researched holiday was no more, instead I quickly looked on line till 12 pm and decided it looked OK Rang Qwerty… Read Full Review

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★★★★☆

“Good value deal”

Written on: 06/04/2013 by JanieGoTravel (1 review written)

Booked Warsaw with Qwerty. Good flight, excellent hotel, perfect weekend, but If I had read the reviews I probably would have been put off. Booked Warsaw with one chap who when the papers came through had flights one day hotel two days later. Rang a few times as the hotel advertised was full, found me another. Flight more as I wanted Bristol. Took 5 days to get someone to return my email / calls. I am very laid back and knew I could sort the hotel myself so wasn't worried but others may be… Read Full Review

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★★★★★

“Holidays the Easy way”

Written on: 28/03/2013

We booked our holiday through qwerty travel and found that the sales staff were excellent and knew their stuff. We booked to go to Gran Canaria for family of Four with a salesman named Doug. He was very helpful and went the extra mile. We got an excellent deal that the high street could not match and the exactly the same holiday. Do not listen to the bad reviews. They are very professional. Leanne … Read Full Review

Wert7U8Io's Comment

Written on: 19/05/2013

lol, nice one qwerty writing your own reviews... yes you can get good service depending on who you speak to, but the advertised prices are almost always wrong (significantly wrong)

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★★★★★

“absolutely no problems whatsoever - faultless”

Written on: 19/03/2013

I booked an all inclusive 5 star holiday to Sharm for myself and wife - we are middle aged - The details came through by e-mail almost immediately - all accurate but immediately after booking I read some of the reviews which weren't that good. I contacted the hotel direct and the airline and found that the bookings had all been made correctly, efficiently and fast. They were helpful and found the best deals at the lowest prices. A much better experience than with the likes of Thomas Cook, First… Read Full Review

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★☆☆☆☆

“Avoid like the Plague”

Written on: 10/03/2013

I booked a holiday, never got any infomation but yet took our money, 2 days before flying we had nothing, got some rude lady in the admin department and said to write in by e-mail.... I called the hotel that we were booked into and nothing to say we were booked into that hotel. We didnt go on holiday but yet they still have our £3001 and fighting for our money back. PAY THE LITTLE EXTRA AND GO WITH A HIGH STREET SHOP… Read Full Review

Emmalouisebailey's Comment

Written on: 18/03/2013

I also have had a bad experience with them. how are you going to claim your money back. I wrote a letter to them of complaint but they are not prepared to do anything. I want to take it further but looking for best source

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★☆☆☆☆

“avoid at all costs”

Written on: 27/02/2013

at time of booking with qwerty travel, i was unsure of the amount of baggage we wanted to take. The person making our booking said dont worry call back when you know. Within an hour i called back to add one case to be advised that i had to call their admin dept monday morning. I did this and was told by some very rude woman working there that i had to pay an admin fee to add a bag on top of the baggage fee. I disputed the matter with them and asked them to listen to their tape recording of the… Read Full Review

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