qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
3.9 / 5
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qwertytravel.com - Qwerty Travel Holiday Packages

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★☆☆☆☆

“Misleading + pressured selling”

Written on: 17/01/2013

Nothing like the deal advertised on teletext website. Booked holiday for 10 of us -put pressure on us to book straightaway as said it was last rooms in hotel. Under this pressure we booked without understanding fully what they were saying: Told us we would have room upgrades -turned out that actually means being charged a room supplement -no upgrade. Told us it included 10kg luggage -that is actually free hand luggage with airline We were charged £150 pounds extra per person than the… Read Full Review

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★☆☆☆☆

“worst agents”

Written on: 20/12/2012

one of the worst agents ever, not reccomended. Once qwerty travels had my intial payment, i tried to get back to tehm to book extra luggage etc, the phones are not answered but hust have music playing all the time costing me time and money at work. i went yesterday to thomson and they were unable to help me as my booking was with qwwerty who are not helpful at all. Please try another agency i onlt went through them due to trying teletext holidays but will think twice before doing this… Read Full Review

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★★☆☆☆

“Luggage allowances”

Written on: 08/10/2012

Watch out if you are booking with Qwerty Travel we are 4 people travelling on a package trip so it is not beyond reason to expect that all travel arrangements are made for 4 people, but Qwerty only booked 2 lots of luggage. I have now been told that if I want more luggage it will cost me £45 per person. Flight is with Monarch and their minimum allowance bookable is 20kg so why has qwerty only booked 2 lots of luggage???? The money saving element of this company should work in the customers… Read Full Review

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★★☆☆☆

“Wrong flight details”

Written on: 28/09/2012 by DeeceJ (2 reviews written)

Qwerty travel booked flights for my wife and me to fly to Malaga, but when I tried to check-in on line Easy jet didn't recognise our booking. After lengthy phone calls to Easyet and Qwerty, it turned out that Qwerty had given us the wrong reference number AND the wrong flight number (although at first they insisted that they were correct). I'm just pleased that I was able to sort it out before we arrved at the airport otherwise we probbly would have not got on the flight! I certainly wouldn't… Read Full Review

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★☆☆☆☆

“Still havent got our tickets and we fly in 2 days!!!”

Written on: 12/09/2012

after contacting qwerty travel to say email account had been hacked could they send us our ticket through post and making sure 3 times the address was right we where told they would be with us within 10 days of us flying out..we had not recieved them by the 8th day before 4 we fly.... so we contact them again the lady reassured us they would definataly be there by wednesday...it is now wednesday and still not here....we only fly on saturday what is going on??? wished we would of looked at this… Read Full Review

Chantybaby's Comment

Written on: 02/10/2012

after all this trouble lol we did finally get there and we had a loverly time

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★★★★☆

“Found Querty travel ok”

Written on: 14/08/2012

We went in end of May with Querty travel to Bodrum ,after booking i got an email with my name spelled incorrectly ,so i send an email and got a short reply within 48hours with my name spelled wrong again ,send another email again within 48hours a reply this time with the correct spelling (Dutch name). I would say i was pleased with the service ,they may could have send a longer reply telling all was ok as i was still worried a bit untill i printed the tickets with the correct name. I don't… Read Full Review

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★★★★★

“No problems at all”

Written on: 08/08/2012

Just got back from a holiday to Turkey booked via Qwerty travel. They beat all other agents by at least £100 per person. Must admit once I'd read reviews I was worried but all went very smoothly, not different to booking with a leading Travel Agent… Read Full Review

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★★★★☆

“Well organised holiday!”

Written on: 04/06/2012

I booked a 5 night trip away to marmaris with a couple of girlfriends. Once I had booked it, I read the reviews online and was very worried. This then lead me to phone qwerty travel to triple check everything. I have to say, our transfers came on time, the flights were booked, and our hotel was superb. I would definitely book with qwerty travel again, any issues such as flight delay were not qwerty travels fault but the airlines. Thank you for a great holiday! … Read Full Review

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★☆☆☆☆

“Horrible horrible staff ready to lay and ripe you off!”

Written on: 02/03/2012 by Fatmah (1 review written)

I have booked a holiday with this company and I am living in fear as to weather I will go for this holiday and come back without any further ups and downs.I paid for a five star hotel and as soon as they took my money,they called to say that the hotel I had paid for was not opening in early April as had been planned.it all sounded far fetched and I highly doubt if a five star hotel would set out to mislead customers and change their minds just like that.it's qwety travel that outrightly sets… Read Full Review

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★★★★☆

“Not a problem”

Written on: 24/11/2011

Booked through Qwerty after seeing a deal on Travelzoo. Must admit I booked the deal after checking the hotel reviews, did not think to check the travel company. Was a bit apprehensive, but have just returned from a great holiday in Cyprus. Had to prod them to send me the holiday information as it had not been emailed to me 7 days before flying as advised, but other than that it was fine. We all want to be warned about the cowboys out there, and I must admit if I had read the reviews about… Read Full Review

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★☆☆☆☆

“never EVER book with qwerty travel... EVER!!!! ”

Written on: 31/10/2011 by danaem (1 review written)

First things first, this company is so bad they do not even deserve a star rating. In June of this year, I booked a holiday for my boyfriend and I to depart on the 19th of October. We were both very excited, so when the day came (the 18th) before we were set to go, I recieved a phone call stating that our holiday had to be cancelled. Fair enough this was out of qwerty travels hands, but there was no refund available and I would have been out of pocket by almost £800, however what happened next… Read Full Review

Stammers86's Response to danaem's Review

Written on: 19/08/2012

hear hear do not book with qwerty travel , we had very bad dealings with them. matt

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★☆☆☆☆

“steer clear ”

Written on: 10/10/2011 by claudia87 (1 review written)

booked a 5 star hotel to rhodes promised by qwerty travel a 50sq room and a seaview got to the hotel qiven the worst room on the complex, 30 sq complained to reception and was told that was the room booked by the agent,we were classed as independant travellers, what qwerty travel do is book your flights and hotel seperate which you could do yourselves and cheaper found the admin staff extremely rude very happy to take your hard earned money would never ever use them again… Read Full Review

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★☆☆☆☆

“AVOID, STEER WELL CLEAR OF THEM!”

Written on: 23/09/2011 by ALICHIA82 (1 review written)

This agency is only interested in receiving your money and then they don't send you the vouchers, the don't reply to e-mails and they don't answer the phone, eventually I waited 11 minutes for someone to answer the phone and was greeted by an awful attitude and made to feel that I was a real bother. I'm hoping the holiday is going to be okay (leaving tomorrow). Will never ever use them again to book anything and if you're hoping for good customer service steer clear of qwerty travel aka Travel… Read Full Review

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★☆☆☆☆

“awfull experiance”

Written on: 18/09/2011 by samantha1987 (1 review written)

I recently booked a holiday through Qwerty travel, when making the booking i asked if transferes were included i was told no, but i was told the hotel was about 20 minitues away from the central bus station in venice so should be no problem walking there. Shortly after I recieved a document with the hotel name and ref num so i looked the hotel up on line and the write up said that it was about 20 minitues away from the bus station, so i printed of my document and packed it ready for my… Read Full Review

Debrich's Response to samantha1987's Review

Written on: 10/09/2013

Hi, I also could not beleive the rude attitude I received, after reading the reviews on here I cannot beleive she is still employed by them,when I told her I had spoken to consumef direct for advice she said " they don't know what they are talking about and that she was 'an expert jn travel law' really how arrogant can you get, she does not listen to you and even though I pointed out on several occasions that the mistakes made were hers she has never apologised. She desperately needs some customer service training.

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★★★★★

“Friendly, efficient and right on the money”

Written on: 22/08/2011 by michellerushfirth (1 review written)

I stumbled upon this travel agent(Qwerty Travel) through a comparison web site, and as it was a very last minute holiday for three people I rang them up, explained exactly what I wanted and asked for an all in price (flights, transfers etc) After only a few minutes Ben rang back with an acceptable price and so I booked. All of the documents,vouchers and info I needed were emailed to me immediately!. Because it wasn't a typical 'package'holiday I was a bit nervous but as it turned out everything… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 19/06/2011 by kimmeroo (1 review written)

A disaster from the start; When calling to book the trip it suddenly involved changes and of course price hikes Could not supply the tour ticket even though there was no mention of 'subject to availability' Flight times came through with an error: leaving flight stated an hour later and worst of all, after recieving my invoice 'paid in full'...I find an extra debit to my account that I knew nothing about, I am trying to find out why they've taken an extra £24 … Read Full Review

Guest's Response to kimmeroo's Review

Written on: 21/07/2011

I have carried out more research regarding qwerty travel, and their standard 'rip-off' is to 'up-grade' your flight (and room apparently).
The 'manager' Samantha, seems to take great delight in verbally trying to talk you round...even though my account was debited by £24 and no explanation whatsoever!
An absolute JOKE.
I will never use this company again.

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Guest's Response to kimmeroo's Review

Written on: 26/07/2011

I have looked into the matters you have mentioned and have found that the £24 you were charged was for the online web booking fee from Ryanair which was our error and as soon as this was drawn to our attention, we refunded the amount. Unfortunately refunds can take 3-5 days to work through the banking system.
I believe your Guinness Tour was booked but you hadn’t initially received confirmation confirming this – again this was something that Samantha re-assured you of when she spoke to you.
The flight times and airline that you booked and agreed to were different to those advertised on this deal, hence the price difference and the booking was confirmed only after you agreed to price.
Whilst I appreciate errors were made in terms of admin, I can assure you that nothing untoward went on and I also understand from Samantha that you were re-assured once all was confirmed.
Matt Somers, MD

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★★★★★

“Excellent holiday in top hotel in Turkey at very...”

Written on: 13/06/2011 by pollyavent (1 review written)

We have just returned from a fantastic holiday in Side, Turkey sourced by Jamie Adams. We gave him our budget and holiday requirements for a party of eleven and he came up trumps. The holiday was all inclusive and great value for money. We stayed at the Otium Eco Club where the staff, food and facilities were first class. Even the wine was good, which is rare for all inclusive!!! All our requests were met, including a mini bus for the transfers to cut down the journey time. We were given… Read Full Review

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★☆☆☆☆

“Please do not book through this company and check...”

Written on: 09/05/2011

Please do not book through this company and check other websites for a better price!!! They were £550 more expenbsive then anywhere else… Read Full Review

Guest's Comment

Written on: 25/07/2011

Dear Reviewer, I find it really hard to believe that a competitor was offering you a deal at £550 cheaper than us. I am confident that we are extreamly competitive in our pricing and would ask that you email me (m.somers@qwertytravel.com)with the details of our deal and also the details of the deal coming in at £550 cheaper.
Matt Somers, MD

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★★★★☆

“We recently returned from a holiday in Alvor. All...”

Written on: 03/05/2011 by Stephandnick (1 review written)

We recently returned from a holiday in Alvor. All vouchers were e mailed in plenty of tme, the transfers to and from the airport were luxurious and on time and the hotel, the Alvormar excellent. Craig the Qwerty contact was excellent throughout, all emails instantly replied and very informative on booking. We will definitely use this company again… Read Full Review

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★★★★★

“I used Qwerty Travel for the first time October 2010....”

Written on: 10/04/2011

I used Qwerty Travel for the first time October 2010. Destination was Aquis Silva Beach in Crete- adults only. I have no complaints with the company. the hotel was great and all travel and accomodation arrangments went smoothly.

I am thinking of using them again for a holiday- all inclusive again but in Corfu this time. I have no hesitation in using them again… Read Full Review

Msomers's Comment

Written on: 21/04/2011

Hi, great to read your comments. The Aquis Silva Beach is a popular choice and we are glad you enjoyed it. We have lots of deals that may be of interest to you, please register on by clicking on the following link to receive all the deals http://www.qwertytravel.co.uk/images/www.qwertytravel.com/qwerty-newsletter-sign-up.html . We look forward to speaking to you when making your next booking with us.
<br/>Thanks, Matt Somers, Director
<br/>

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