qwertytravel.com - Qwerty Travel Holiday Packages Reviews

★★★★☆
3.9 / 5
78% of users recommend this
? Ask our helpful community of experts about this product or company
qwertytravel.com - Qwerty Travel Holiday Packages - Ask a question now

Media Gallery for qwertytravel.com - Qwerty Travel Holiday Packages

qwertytravel.com - Qwerty Travel Holiday Packages

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Seamless satisfaction”

Written on: 27/10/2013 by Bottlebeach (1 review written)

From the welcoming voice that greeted me on the phone to the advice to the booking. All effortlessly easy and well explained. Very impressed by the service… Read Full Review

Report this review
★★★★★

“Booking to Cyprus”

Written on: 25/10/2013

booking by telephone dealt with very efficiently and friendly… Read Full Review

Report this review
★★★★★

“book for a bargain”

Written on: 23/10/2013

We've now been with Mr Qwerty over a dozen times Must be good or I'm stupid… Read Full Review

Report this review
★★★★★

“Repeat booking for a small group of friends ”

Written on: 23/10/2013

Very helpful people who were prepared to spend time looking at various options to get the most suitable deal at the best price. The opportunity to review with the group before committing and the ability to progress this after hours was welcome. It was good to know that when progress was taking time on the telephone they were prepared to ring back when they had some options for consideration. All travel documentation delivered timely and with complete accuracy. A continued and satisfied client… Read Full Review

Report this review
★★★★☆

“Nice ”

Written on: 22/10/2013

Very happy with the reception I received from a member of your staff, most helpful!… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 22/10/2013 by Lanos (1 review written)

Booked twice with Querty now - amazing offers and staff incredibly helpful!… Read Full Review

Report this review
★★★★★

“happy”

Written on: 21/10/2013

Very quick in answering me. Some other holiday companies seem to have a long waiting time. Everything went very smoothly. E-mail reply happened as i was informed. I would inform by friends or family service excellant… Read Full Review

Report this review
★★★★★

“A very efficient holiday booking experince.”

Written on: 20/10/2013

Responsive, knowledgeable and efficient service… Read Full Review

Report this review
★★★★★

“Good service, happy to recommend.”

Written on: 19/10/2013

The agent I spoke to was very helpful and informative. He took all my details and he repeated everything back to me. I felt confident that I had the exact holiday that I was enquiring about. When I take this holiday if it is as described I will be happy to use Qwerty again in the future… Read Full Review

Report this review
★★★★☆

“good customer service”

Written on: 19/10/2013

I phoned to book a good Cyprus holiday offer advertised by Travelzoo. Very helpful staff looked at several options before coming up with one that suited me. Confirmation e-mail came immediately and I am very happy with my booking. The only downside was that all the holidays at the lead in price were "gone" and I had to pay more than intended. Still good value, though, in my opinion… Read Full Review

Report this review
★★★★★

“TENERIFE HERE WE COME”

Written on: 18/10/2013 by DIASU (1 review written)

THE SALES PERSON WAS BOTH COURTEOUS AND VERY HELPFUL. MADE THE WHOLE PROCESS OF BOOKING A HOLIDAY VERY EASY… Read Full Review

Report this review
★★★★★

“Great customer service”

Written on: 18/10/2013

Booking my next holiday was a pleasant experience thanks to the friendly and efficient staff. Everything was explained very clearly and Mark, the member of staff I spoke to, was true to his word when he said he'd ring me straight back after contacting the hotel for confirmation that we could get a room when we wanted. I have used Qwerty before and will definitely do so again… Read Full Review

Report this review
★★★★★

“Efficient friendly service”

Written on: 16/10/2013

Great fast efficient friendly agent. Called back when stated already recommended to friend who has also booked with you. Won't hesitate to use you again… Read Full Review

Report this review
★★★★★

“Helpful, efficient, friendly”

Written on: 15/10/2013 by mrs.nuge (1 review written)

We booked our holiday with Qwerty as someone recommended. They were very helpful when it came to booking our trip and advised on places to visit. The tickets arrived promptly. The hotel we booked was lovely and we thoroughly enjoyed our visit. Will defo use again. … Read Full Review

Report this review
★★★★☆

“Efficient”

Written on: 15/10/2013 by Ourholiday (1 review written)

Very efficient and friendly service, holiday booked in no time!… Read Full Review

Report this review
★★★★★

“Excelllent”

Written on: 15/10/2013

Excellent courteous service, couldn't be more helpful. Staff member made every effort to meet our requirements… Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 12/10/2013 by captmarvel (1 review written)

This is the second holiday that I have booked with you and the service was excellent. Though the original deal wasn't available,your agent took the time to come up with alternatives and eventually we hit on a suitable holiday… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 30/09/2013 by AmyReid (1 review written)

We have just been advised that our holiday to Egypt has been cancelled and will only recieve back half of what we paid. As they cannot get a refund on the flight and hotel. THIS IS A LIE. The airline have confimed a the would issue a refund in full. They will only offer a credit not for the rest of the amount. To make matters worse when checking with the airline i discoved that they add and extra £100 on to the cost of the tickets compaired to what they actually paid. They have proved in my… Read Full Review

By Qwertytravel

Written on: 30/09/2013

Hi,

We are really sorry to hear that you have had a bad experience with us.

Could you please email us with your surname and date of travel and we can look into this as a matter of urgency for you.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

Amyreid's reply to Qwertytravel's Comment

Written on: 30/09/2013

It is Reid - name as per post name and the date is the 16th November.

Reply to this comment

Qwertytravel's reply to Amyreid's Comment

Written on: 02/10/2013

Hi Amy,

Thanks for getting back to me. I have spoke with our admin team and the manager is working on this for you and will be in touch in due course.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

Qwertytravel's reply to Amyreid's Comment

Written on: 03/10/2013

Hi,

Our admin team have tried to get in touch regarding your refund. Could you please call us.

Kind regards,
Lisa

Reply to this comment

World-Traveller's Response to AmyReid's Review

Written on: 05/10/2013

Hi,
Can you let me know if you got a satisfactory result from them? I too am having a nightmare and like yourself have experienced lies from them :(
I see others have also had bad experiences and Qwerty's only reply seem to be 'we'll look into the matter for you.' Let me know if they actually resolved anything, as mine still stands unresolved. Thanks

Reply to this comment

Amyreid's reply to World-Traveller's Comment

Written on: 07/10/2013

Hi,

I finally managed to get the refund, you have to go really hard via email including Trading standards, CAB and atol/abta/CAA quotes etc with the law on your side. i also found that including there MD in my final email seemed to help, i found that though linkedin and it was intial then sirname@qwerty.com. You have to go really hard at them and do not accept what they say. They will try to tell you it is a tailor made and not package but according to the law this is not the case if you book 2 or more parts to the trip it is deemed a package.

I also found that trying to contact the airline etc myself helped as i got accurate information and conformation they would give a full refund which helped in the argument that we had not cancelled this. Also a bad review telling everyone what they are like honestly may help.

I'm still waiting for the money to appear back on my card but they did confirm this would take a little while.

If you need anymore advise please let me know. i don't want to put to much details here initially as they also read this post.

Hope this is of help and good luck to you.

Reply to this comment

World-Traveller's reply to Amyreid's Comment

Written on: 08/10/2013

Thanks,
This whole process is becoming a major headache but as we're talking about £4,000, I will press on!
I wish they had made the booking process as difficult as the refund process as I wouldn't have booked it in the first place.

Reply to this comment

Qwertytravel's reply to World-Traveller's Comment

Written on: 08/10/2013

Hi,

We do want to look into this for you but I am limited to what information we can share on here. Could you please resend your email and put "Review Centre" in the subject line. Alternatively please reply with your surname and date of travel.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment
Report this review Read 8 Comments
★☆☆☆☆

“All bad reviews are true so dont go near this company”

Written on: 22/09/2013

Don't go anywhere near this company. They cancelled our holiday to Egypt two weeks before we were due to go due to the trouble out there and would only refund the money for the flights and said we had to take a credit note for the cruise, hotel and transfers. Their terms and conditions are terrible so we had to comply with them and had to use the credit note within the year, just another way to get more money out of you. They never return your calls and to call the bookings department is an… Read Full Review

By Qwertytravel

Written on: 23/09/2013

Hi,

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. We really want to investigate what happened in your case so that we can ensure it doesn't happen again. Please email your surname and date of travel to us and we will make sure that this is looked into as a matter of urgency.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

Umpalumpa's Comment

Written on: 02/10/2013

Our surname is Gaynor and date of travel was 26/8/13

Reply to this comment

Qwertytravel's Comment

Written on: 03/10/2013

Hi,

Could you please put your complaint in writing to our admin email address and we'll be able to look into this for you.

Kind regards,
Lisa

Reply to this comment

Umpalumpa's Comment

Written on: 07/10/2013

My husband did email you but I cannot see you resolving this issue as you seem to have done this to lots of people by the reviews I have read.

Reply to this comment

Karenatchic's Comment

Written on: 27/09/2013

We have been treated the same as you holiday to egypt cancelled and only half refund and other half a credit note! Also our friends got full refunds from other companies! We have been told to drink trading standards! Being atol protected doesnr seem to count for much! I never want to use this company again but am now being forced to ciz if this stupid credit note!

Reply to this comment

Umpalumpa's Comment

Written on: 27/09/2013

We went to the travel trust association and they couldn't do anything as their terms and conditions have you over a barrel. Like you we were forced into using them just to use up the credit note. They want me to get in touch with them for some reason, they wouldn't do anything for me at the time so why would they do anything for us now so I am not bothering. We have used up the credit note now and will never use them again. They are part of the querty group so need to stay away from them too

Reply to this comment

Qwertytravel's Comment

Written on: 02/10/2013

Hi

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will make sure that this is looked into for you.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

Qwertytravel's Comment

Written on: 02/10/2013

Hi,

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will look into this for you.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

World-Traveller's Comment

Written on: 25/09/2013

I too am having horrendous problems with them on our trip to Egypt. So sorry I used this company as those who have booked with other travel companies are getting full refunds with no problems!
Please let us know if you get a satisfactory result.

Reply to this comment

Qwertytravel's Comment

Written on: 02/10/2013

Hi

We are very sorry to hear that you've had a bad experience with your recent booking through Qwerty Travel. Please email your surname and date of travel to us and we will make sure that this is looked into for you.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment

World-Traveller's Comment

Written on: 05/10/2013

Hi,
I did email you my details from a previously but the result is still unfair and unsatisfactory. I'll email you my details again and hope we can get somewhere this time. Thanks

Reply to this comment
Report this review Read 11 Comments
★★☆☆☆

“Not the package holiday I expected and disappointing...”

Written on: 03/09/2013

I called Teletext Holidays and made a booking which then seemed to become Qwerty Travel. I wanted a package holiday and in a way it was but all the elements are booked separately and so you have various vouchers for transfer with one company, accommodation with another and rep services with yet another. I had expected a Thompson all-in-one approach and would have been happier with that but you don't know until the paper work arrives and then it is too late. I had a dispute regarding my room… Read Full Review

By Qwertytravel

Written on: 09/09/2013

Hi,

We are extremely sorry to hear about your experience with Qwerty Travel. As a travel agent we use third party suppliers to package holidays together so this is why you would have received various vouchers.

Could you please email your surname and date of travel to us and we can look in to what happened as soon as possible.

Kind regards,
Lisa
Qwerty Travel

Reply to this comment
Report this review
overview