Nigel O'Hara - Reviews - www.nigelohara.com

★★★★☆
4 / 5
1061
77% of users recommend this
  • Quality of website

  • Value For Money

  • Customer Service

Description (provided by business)

Established since 1985, Nigel O'Hara offers customers an online shopping experience that includes some of the worlds most sought-after brands. Our bespoke Online Department Store showcases technology items ranging from Laptops to wearable tech from brands such as Acer, Apple, Garmin and Fitbit. The Style and Living department offers products at the forefront of fashion from the likes of Fiorelli and Jane Shilton, whereas our Fragrance department offers luxurious scents from brands such as Dior and Chanel. You will also be able to find that perfect gift, as our Gifts Department offers a wide array of prestigious brands from Disney Collectibles to finely crafted pens from Cross and Parker. Online, you will find our Watch Department, which showcases some of the most recognised names in watch-making such as Bulova, Citizen, U-Boat and Victorinox. Why not take a look at the latest seasonal stock that has just arrived?

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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★★★★★

“Seiko Kinetic Watch”

Written on: 16/01/2015 by wellscotland (1 review written)

I bought a Seiko Kinetic titanium watch from Nigel O'Hara on-line, although I was sceptical as I had read some pretty low reviews on how long it took for delivery some of the reviews even asked for a refund based on length of time as they say your only as good as your last press. This was going to be a Christmas present from my girlfriend but she was scared it wouldn't arrive on time. So I ordered it thinking if it takes two months and comes after Christmas it doesn't matter. I am pleased to… Read Full Review

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★★★★★

“Excellent service and item!”

Written on: 16/01/2015

Bought online, couldn't be happier with the quality of service, received before Christmas despite ordering late. Cheapest price and best service, what more can you ask for?!… Read Full Review

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★☆☆☆☆

“avoid this shop”

Written on: 29/12/2014 by RayanLeblanc337 (1 review written)

Having read the reviews I was reluctant to deal with them. However gave them the benefit of the doubt. Thought I'd bought a garmin 200 in the sales for £55 a crimbo bargain. However followed order up but nothing. Emailed and phoned but nothing. They Refunded The money with no explanation? ! I haveasked for a fullexplanation but heard nothing! Anyone know if they can legally do this? I WARN PEOPLE TO NOT BOTHER WITH THEM.TAKE YOUR BUSINESS ELSE WHERE… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, it appears as though a pricing error had occurred with your order. Please accept my sincere apologies that this was not successfully communicated with you.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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★☆☆☆☆

“Money taken and goods not arrived for Christmas”

Written on: 23/12/2014 by ZariaBarker409 (1 review written)

I ordered my goods on the 12th Dec and the money was debited. I have not received my goods despite an assurance from their customer services. It is now looking unlikely that I will receive them in time for Christmas as nothing has been dispatched (as present for my wife) and I'm out of pocket to the tune of £77. They are now not responding to my emails. I hadn't realised until I was looking for emails from Nigel O'Hara that I had used this company in 2012 and had a bad experience then too… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, we understand that you would be frustrated as we feel that communication is vital in providing an excellent service.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Gilliano_S's Comment

Written on: 19/01/2015

Well this reads exactly the same as my complaint ! Unfortunately I cannot get response to my meaasages and no one bothers to answer the phone -!still waiting for a refund on undelivered goods. The worst online shopping experience ever -avoid them like the plague!

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★☆☆☆☆

“disgraceful ”

Written on: 18/12/2014 by tommyb1 (1 review written)

I ordered an item 7 days ago and after reading the reviews I was sceptical but as the item wasn't of huge monetary value and the website made it clear the item would arrive before Christmas so I decided to give them a go. Since the 11th December Nobody has contacted me and my item is still processing. I did call them 2 days ago and was told the item wasn't in stock but they did take my money straight away. the gentlemen on the phone did say as long as the item arrive by the 18th I would still… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

Please accept our sincere apologies that your item did not arrive with you as expected before Christmas. We understand that this would have been incredibly frustrating, especially considering the time of year.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Parch66's Response to tommyb1's Review

Written on: 19/12/2014

I also made a purchase from Nigel O'Hara on the 16/12/14 for a monetary just short of £200.
Other than and online "Your order has been successfully placed window; I have not received anything further (confirmation email or tracking number)
I have emailed customer services, but alas no reply as yet; and also decided to phone. This was annoying in that the phone rang for over 2 minutes, and then belatedly a recorded message also told me the office was closed; and it's trading time was 08.30am-5.30pm Mon-Fri.
Well it's Fri 11.15am 19/12/14 and i'm in London...
NOT HAPPY!

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★★★★☆

“Best price I could find”

Written on: 06/12/2014 by domeheid (1 review written)

I was really pleased with the price of the item I bought - a Withings Smart Body Analyzer (WS-50-Black). I couldn't find it cheaper anywhere else on the internet. It's not the best-looking site I've ever seen. There was a slight confusion over my delivery address. I thought I had specified it clearly enough in my order, but they called me up the next working day to confirm it. The checkout process was simple enough. I could have had slightly more confidence had the website looked more… Read Full Review

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★★★★★

“as good as it gets”

Written on: 17/11/2014 by colinnewcombe (1 review written)

Hi the service and price from Nigal O 'Hara is first class the item was well pack and sent first class and at better price than i found any were else in other words AS GOOD AS IT GETS… Read Full Review

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★★★★★

“beautiful watch ”

Written on: 13/11/2014 by happy.com (1 review written)

I have recently ordered a Bulova watch from yourselves. Item arrived within a few days, and is what I consider to be excellent value for money. Watch is absolutely beautiful - though I have put it away for myself for Christmas! Price was far more reasonable than anywhere else I had looked too - which is a bonus. I would definetely recommend your company. Thanks… Read Full Review

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★★★★★

“Disney galore”

Written on: 20/10/2014 by 71Church (1 review written)

Bought a Disney teddy toy and a Disney snowglobe from these guys and I’m over the moon with them. My daughter will have something to keep and she will also have a lovely new cuddly! I would recommend them with no hesitation and will be doing from now on… Read Full Review

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★★★★☆

“Love the watch!”

Written on: 06/10/2014 by mattjames1980 (1 review written)

great build quality, nice feel, solid weight to it, not chunky on the wrist! went for this watch due to the thin depth of the face, i don't like a watch sticking a foot out from my wrist! only gets 4 due to the ability for the wearer to tell the time, with the colours being so similar between the face and the hands, you have to angle the watch correctly to see the time easily there is no indication of the right way up apart from a "citizen eco drive" in tiny dark writing on the face, this… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 02/10/2014 by Parsonswf208 (1 review written)

I honestly believe this is a fake company! I ordered an item of jewellery which turned out to be a discontinued item to which the company had  confirmed to be me the order had been successfully placed with the supplier. They offered an exchange which I declined and requested a refund. They advised this had been sent to the finance department to which a week later I was still waiting and so requested an update, to be told in busy periods it can take longer. Two days later after still no refund… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the extended delay in replying to this Review as we see it was submitted some time ago. We would also like to thank you for such feedback as such comments only helps us improve our service.

We understand completely why you would be upset at the issues you have described as refunds, as I’m sure you understand, should be a priority. Your comments have been forwarded to our Finance Team and the circumstances regarding your order will be investigated.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Emmellar's Comment

Written on: 13/12/2014

Did you consider reporting your experience to Consumerline Northern Ireland? The online form is easy to complete.

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Aimeecockerill111's Comment

Written on: 17/12/2014

This has JUST happened to me. a week before christmas!!! chasing them for 3 weeks, they told me over and over it would be here the week before XMAS! and now they arent picking up! and no refund!!!!
HELPPP

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Lozzasmum's Comment

Written on: 06/12/2014

Had a very similar experience with 2 Gorjuss bags that i ordered believing them to be in stock, payment was taken straight away. After 2 weeks of chasing them and not being given a delivery estimate i went directly to Paypal and was refunded within a couple of hours!
Like you i believe that this is just an online site, not a reputable jewellers. They sell goods and take your money in the hope that they can eventually get the goods.......just middlemen!
Will never use them again!!

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★★★★★

“D for Diamond Twinkle Twinkle Little Star Baby Bangle”

Written on: 24/09/2014

Very impressed with this company I came across Nigel O'Hara website when I was looking for an Ice watch for my daughter's birthday they offered an informative website and fast and efficient service keeping you up to date every step of the way. I was then looking for a baby gift and came across a baby bangle on another website and checked the same item on Nigel O'Hara which was slightly more expensive I rang and spoke to a really nice assistant who took note of my details and called me back to… Read Full Review

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★★★★★

“So easy and much cheaper that other shops”

Written on: 16/09/2014 by Thompson314 (1 review written)

Find out this site by chance when searching for a clock. Found it cheaper that in all internet. Fast service delivered by dhl for a next to nothing fee. Strongly recommend it and definitely will recommend it to friends and family. … Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 14/09/2014 by Francisco485 (1 review written)

I ordered a watch online, after various email tennis with the customer service department with differing statements of " due soon" "we are hoping it will be delivered shortly" " we expect a consignment this week" over a 3 week period, i eventually received an email stating the watch was now a discontinued model. After just being fed up with shoddy service and false promises, I just asked for my money to be returned, I am still waiting 4 weeks on. If I knew an organisation I could complain to I… Read Full Review

By Nigeloharacom

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the extended delay in replying to this Review as we see it was submitted some time ago. We would also like to thank you for such feedback as such comments only helps us improve our service.

The issues surrounding your experience would have been understandably frustrating, especially the circumstances regarding your refund.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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Leonhales's Comment

Written on: 27/09/2014

Try Trading Standards N.I-They will be very interested in this company yet again!

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Jonwcon's Comment

Written on: 29/09/2014

Thank you for the advice. I have emailed NI trading standards, and am awaiting a response. needless to say....still no refund from nigel Oharas!

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★☆☆☆☆

“BEWARE, BEWARE, BEWARE”

Written on: 10/09/2014

I ordered a Seiko watch which was at a 40% discount and they say if it's too good to be true it usually is. I was told the watch had been ordered in just for me and was not in stock. A chase after 12 days got nowhere so I left it for another 16 days and received further excuses. I then contacted the Paypal resolution centre and received a refund within a few days. At least I did not have to wait endlessly for the refund as others have done. Using Paypal was very useful. I will never use them… Read Full Review

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★☆☆☆☆

“AVOID NIGEL O'HARA SHOP!!!”

Written on: 10/09/2014 by dlCooke32 (1 review written)

I see that Nigel O' Hara is actively flagging all negative reviews on TrustPilot as having no proof of purchase which is a way to enhance their ratings. I have THE WORSE EXPERIENCE when buying form this website. Few week ago i purchased 2 watches and as my order did not arrived by the date I expected i contacted shop numerous of times and they kept saying that they have to order this watch from factory and blamed manufacture for delay (despite the fact that the watch was 'Available to order'… Read Full Review

Leonhales's Comment

Written on: 27/09/2014

Nigel O'Hara report all negative reviews on Trustpilot-Even though Trustpilot have been advised of this they continue to allow it. Everyone should persevere, this company should not be allowed to trade, they are criminals(this is just a personal observation, make up your own minds).

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★☆☆☆☆

“DONT USE THIS COMPANY THEY ARE A NIGHTMARE! BE WARNED”

Written on: 02/09/2014 by kpnardi (1 review written)

I ordered a Withings pulse 02, and I was sent the old version of which I had, so they agreed to take it back, I sent it back in its original packaging and unopened, they took delivery of it on the 12th August. After chasing numerous times for my refund, all they say is it can take up to 28 days! shame they don't wait 28 days to take my money after dispatch! I have had correspondence with an advisor and he is useless, if not a robot just repeating the same thing. SO DONT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Please never use them! Worst shop in the world!!”

Written on: 23/08/2014 by CallieHatch32 (1 review written)

They hook you in with massive discounts then either don't send the product or in my case, sent me the wrong thing after 8 long weeks of phone calls to chase (being fobbed off and lied to) and worrying that I'd lost my money. A box finally arrived this morning after I gave up and asked for a refund. It's the wrong watch!! I wish I'd never bothered. I've never ever had worse service. The positive reviews for this shop read like they were written by the employees, all the genuine negative reviews… Read Full Review

Kpnardi's Comment

Written on: 04/09/2014

I totally agree with all of the above, I've never dealt with such and incompetent company.

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★☆☆☆☆

“Avoid this retailer”

Written on: 16/08/2014 by dmart (1 review written)

They took payment for a watch they did not have in stock and could not deliver. I had to phone to find out why no delivery and cancelled the order. After six weeks they still have not refunded the money, so we have had to recover the money from the credit card company. They still advertise the watch as 'available to order' which is tantamount to seeking payment on false pretences. … Read Full Review

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★☆☆☆☆

“Honesty is the best policy”

Written on: 15/08/2014 by HonestJoe123 (1 review written)

I ordered a Rotary watch on the 3 Aug 14. I had not received any correspondence from them up until the 11 Aug 14 when I contacted them about my purchase. I was told that the item was not in stock and they were waiting to get from the manufacturer. I was given the opportunity to select and watch which I did. The bizarre thing is that the watch which I originally ordered was still listed on their site for purchase. As if that was not enough; all of my subsequent choices were not in… Read Full Review

By Nigeloharacom

Written on: 15/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, we understand why you may feel frustrated with the service you have received. In recent months we have investigated this issue and other such instances as a means of improving our service for the customer.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon

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Jopaka's Response to HonestJoe123's Review

Written on: 28/08/2014

Amazed that you have given 4 stars for value for money! They didn't give you the product. We could all advertise rock bottom prices and take the money with no intention of honouring the order and then stall customers attempts to get a refund.

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