Nigel O'Hara Jewellers Reviews - www.nigelohara.com

★★★★☆
4.0 / 5
78% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre:

Review Centre understands that Nigel O'Hara have requested positive reviews from its Facebook followers for the chance to win a watch. As an independent and unbiased consumer review site soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 



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★☆☆☆☆

“Awful. Never never use this company”

Written on: 26/07/2014 by Joandon (1 review written)

Like many people whose reviews I've read I ordered goods that were never delivered. My repeated requests for info were met with automated emails, and phone calls where I was told several times 'it'll be here in the week' - but it never was. I rang today and asked to speak to a manager and was told that as I was bring difficult they had the right to cancel the order! Do not use thus company. Please save yourself the stress and disappointment… Read Full Review

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★☆☆☆☆

“This is the worst website shop ever. Bought a watch...”

Written on: 23/07/2014 by LondonMarv (3 reviews written)

This is the worst website shop ever. Bought a watch online in June, still nothing received over a month later and not even an updated order status! Repeated contacts, no responses, or piles of excuses. I'm shocked they're allowed to continue operating. I'm writing to Trading Standards and Advertising standards today. These people abuse their customers trust and waste their time. Shop at your own peril… Read Full Review

Tberta's Response to LondonMarv's Review

Written on: 31/07/2014

Trading Standards recommended If you bought via Credit Card go to your Credit Card Company, and make a complaint ask for a refund under section 75a of the Consumer rights law. Or that I wrote to them telling I was taking them to the small claims court and send it by recorded delivery. Then actually take out a small claims via the court. However living in London they said it may be hard work. So I took their first option, which is being processed. I do agree they should be struck off. I have also Contacted a well know purchasing web site and reported them as that is where I found them.

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★★★★★

“0% finance for 6 months? I'll be having that!”

Written on: 17/07/2014 by Gonzales331 (1 review written)

Ordered a Victorinox watch with a 0% finance option. Application was easy and it arrived today. Nice box, warranty and happy son in law!… Read Full Review

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★★★★★

“cheapest online!”

Written on: 17/07/2014 by Hazeli29 (1 review written)

I got a discount code online for ordering with these and got 10% extra off! Ok, so it took a couple of days to arrive but ir was cheaper than anywhere else. Recommending to anyone and everyone. I got myself a bargain… Read Full Review

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★☆☆☆☆

“Will take your money for discontinued, out of stock...”

Written on: 15/07/2014

Nigel O'Hara - OH DEAR! I wish I had read the reviews first! Instead I looked on Google Earth and saw that they run a "proper" shop in N. Ireland. Proper!!! What a trickster! I bought a watch that, it turns out is discontinued - as authorised sellers, they would know this? They would know that there is no stock, at the manufacturers, to order from! Yet they are still listing the watch and still taking YOUR money, if, like me, you go for their (automatic) price beater! After a week - no… Read Full Review

Tberta's Comment

Written on: 31/07/2014

I like your advice, I will pay via Pay Pal in the future.

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★☆☆☆☆

“Avoid at all costs!”

Written on: 15/07/2014 by MartinCollard (1 review written)

They don't deliver and then don't refund- avoid!! I ordered a watch on 09/05/14 after various emails from them saying delivery would be next week, then the following week etc I gave up and asked for a refund on 19/06/14 and received a reply telling me that in busy periods it can take up to 14 days for a refund. I hardly think this is reasonable as it takes less time to process the refund than it does to place an order. Despite this and numerous reminders to them I'm still waiting and they now… Read Full Review

Tdot's Response to MartinCollard's Review

Written on: 19/07/2014

I've been waiting almost 50 days for a refund on an order I cancelled. Do update on how you get on. Thank you

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Martincollard's reply to Tdot's Comment

Written on: 21/07/2014

I'm only up to 33 days but have had this response today:
' Unfortunately it has recently been brought to our attention that the company we use to process these refunds have made changes to their system. This is something that we have not been informed of, and has resulted in us temporarily being unable to process refunds'
This is utter rubbish and I have now asked my credit card company to make a chargeback; I'm also going to contact Trading Standards tomorrow. I'm sure it would help if others did this as the shop might then be properly investigated

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Tberta's Response to MartinCollard's Review

Written on: 31/07/2014

If you paid via Credit Card go to your Card company ask for a refund Under section75a of the consumer rights law. You may well be able to do this with your Bank. The only other option is to send a recorded letter telling them you will take them to the small claims court, however if you do this you will need to follow it through. Good Luck

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★☆☆☆☆

“not a company I would ever use again or recommend ”

Written on: 12/07/2014 by jim50420 (1 review written)

Firstly the only positive point. My watch finally arrived after 8 weeks and a pay pal non delivery complaint. It is as ordered and I am happy with it. From here on it is all downhill. I have notice that on several review sites this company has raised queries against many negative reviews so they do not count against their rating. I ordered and paid in full on the 17 May with the offer also including a £25 voucher or a pair of silver earrings which were selected. Needless to say the earings… Read Full Review

Tberta's Response to jim50420's Review

Written on: 31/07/2014

Lucky you used Pay Pal, I didn't and 13 weeks later no delivery no refund. I went else where and had it delivered with 5 days. Unfortunately I had to pay for it again without my refund. The Bank are now dealing with the refund under Section 75a of The Consumer Rights Law

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Jim50420's reply to Tberta's Comment

Written on: 01/08/2014

Sorry to hear your story. I hope the bank come through for you. Do you not find it amazing that they show a 4* rating and only when you really dig do you find the countless negative reports hidden or under review. My review was selected for appraisal and removed and I was asked for a prohibitive list of proof to get it reinstated. I refused to send my personal details but sent all the correspondence or tickets as they call them and insisted they reinstate it. Once again good luck and I am sorry that they get away with treating people this way.

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★☆☆☆☆

“Poor website, poor refund service. Avoid!”

Written on: 08/07/2014 by hineshah (1 review written)

I ordered a watch as a gift for my wife from Nigel O Hara on the 26th April in the hopes it would arrive within a couple of weeks. Nigel O Hara said they had none in stock and were in contact with the manufacturer. This went on for a few weeks, most times Nigel O Hara stating "we can confirm that we will receive your order in a week and will email you once dispatched". Weeks passed and nothing happened, apart from the occasional email offering another product as mine still was not available. On… Read Full Review

Tberta's Response to hineshah's Review

Written on: 23/07/2014

Have you had your money back yet ?

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Hineshah's reply to Tberta's Comment

Written on: 27/07/2014

I have had to go through my bank to get my money back. I am still waiting for confirmation

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Tberta's reply to Hineshah's Comment

Written on: 31/07/2014

I have since been advised to do that too, so my Bank is dealing with mine.

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★☆☆☆☆

“Lack of service”

Written on: 26/06/2014 by KathrynMorrow297 (1 review written)

I ordered an item some 13 days ago it was a guess item. Paid for it in full on this date as you would expect. Was told the item was to be ordered in especially. The only updates I received were when I requested them from the company. Was told 13 days after the Oder that the item could not be obtained. Which was fair enough. I then requested a refund and was told have to wait 5-7 days bearing in mind this was a birthday present and I had to go out and pay out again for another one. I was also… Read Full Review

Anthonycj's Comment

Written on: 03/07/2014

Good luck with trying to get your money back. I am currently in the same position. It seems this retailer is notorious for the kind of behaviour you described in your review, advertising goods they do not have in stock and holding on to your money for up to 28 days.

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Sallyannemarie's Comment

Written on: 04/07/2014

This seems to be a common problem with this company. Advertising things they can't supply

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Sallyannemarie's Comment

Written on: 04/07/2014

It is now 4th July.i ordered on 13th June. No change here still no refund received a reply to my email fobbing me of again.I have now put this in the hands of my credit card company.

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Hineshah's Comment

Written on: 09/07/2014

I placed an order on 26th April. They fobbed me off for a while saying they are trying to get a hold of the manufacturer blah blah! I requested a refund on 2nd June. Still waiting for it. I even rang them up directly and they confirmed I would receive my refund and a confirmation email within the next 24-48 hours. As expected, nothing happened. I have decided to go through my credit card company to get the refund.

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Sallyannemarie's Comment

Written on: 09/07/2014

I think that's the only way to go with these people. I emailed them again and said I would not be dealing with them any more and I had taken legal advice. I received an email back stating the manager had passed into the finance dept. we will see. My credit card company are claiming this back. Wish you luck.

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★★★★★

“Brownie points!”

Written on: 26/06/2014 by GrantGuthrie168 (1 review written)

I recently got my wife a bracelet from here with a couple of charms to go with it. The girl helped me choose because i'm not good at that kind of thing and they even said what would go together and what wouldn't! anyway, the wife loved it and i got major brownie points for getting it so right! haha Thanks… Read Full Review

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★☆☆☆☆

“BEWARE - do not believe their order times”

Written on: 23/06/2014 by AnthonyCJ (1 review written)

I would like to echo many reviews on here where this retailer consistently fails to deliver an item they advertise quoting delays with the manufacturer as being the reason. Do not fall for this trick. The low prices are probably designed to get you to place an order (your credit card will be deducted immediately), but the item will most likely not be in stock or it will never be available. They may try to offer you an alternative of their choosing ... again do not fall for this trick. I am in… Read Full Review

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★★★★★

“Wonderful service”

Written on: 22/06/2014 by McLeod100 (1 review written)

I purchased two lovely figurines from this website and they came well packed and with a voucher for money off my next order. The figurines were a gift so I requested gift wrap too. Wonderful service and pleased I got these important predents from here… Read Full Review

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★☆☆☆☆

“2months after ordering my watch Nigel O'Hara hasnt...”

Written on: 22/06/2014 by Diana2121 (1 review written)

I ordered my husband a watch as a wedding present in April. The watch was due to arrive within 5-7 days but after this time the customer service team advised that "due to the holidays the watch would be late". The team assured me that the watch would arrive in time for our wedding (May 10th) but said the watch had not yet reached them just two days before our wedding. I have lost track of how many times I have chased Nigel O'Hara for a confirmed delivery date. After our honeymoon I chased… Read Full Review

Sallyannemarie's Response to Diana2121's Review

Written on: 04/07/2014

Seems to be. Common tricks of theirs. They are known to trading standards

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★★★★★

“Happy a as a pig in muck.”

Written on: 21/06/2014 by saNunez196 (1 review written)

I stumbled upon this website whilst I was looking for a watch suitable for my vacation stateside. As I wasn't sure what to get, I did a little research and found that the good old British Accurist do a range of watches for the proverbial action man! I spoke to a lady via phone prior to placing my order and she confirmed it did all I needed. Water resistance, chronograph, rubber strap etc! I ordered online and waited a few days then collected in the shop as I had been staying locally in belfast… Read Full Review

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★★★★★

“Thank you”

Written on: 18/06/2014 by hobbitrobert (1 review written)

I got mine and my wife's wedding ring here. Mine was only a titanium one but my wife's was palladium and diamond. We bought them seperately but got the same great service for both transactions. I strongly recommend both the website and the shop and can't thank them enoguh for our rings and also our wedding party gifts. We got pocket watches that were great for the men and the ladies got their jewellery. Pleasant and polite from the beginning and efficient… Read Full Review

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★★★★★

“Quality”

Written on: 18/06/2014 by 298Simpson (1 review written)

I got my fella a Harris tweed and leather wallet from these guys and he is so happy with it. It's really good quality and came quickly. … Read Full Review

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★☆☆☆☆

“Paid £250 9 weeks ago still no watch. Still awaiting...”

Written on: 18/06/2014 by CTunstall84 (1 review written)

I'll keep it short and simple, if you value using a company with any morals and customer service do not go to Nigel O'Hara. There prices may look inviting with the 24hr offers, this is why I made an order. 9 weeks on I have been told numerous times that the watch is 'In Transit' or It will be with you by the end of the week" week after the week the same lies I have twice requested a refund if I did not recieve the item within the week and both times promised I would. They have been very… Read Full Review

Sallyannemarie's Response to CTunstall84's Review

Written on: 04/07/2014

Disgusting. They do this so much. How dos they get away with it. No morals

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★☆☆☆☆

“Do not use this company!!!”

Written on: 18/06/2014 by Borntolaze (2 reviews written)

Ordered a watch, company took the money straight away from my credit card....after emailing backwards and forwards numerous times they decided that they can no longer get the watch I wanted and offered me a refund or another watch, I requested a refund and after a further 3 emails are still waiting for it PLUS they are still advertising the watch as being available to order! I wish I had read these reviews before ordering....I am now going to contact my credit card company and get them to chase… Read Full Review

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★☆☆☆☆

“Do not buy anything from this retailer”

Written on: 16/06/2014

I purchased a Garmin S1 gps golf watch for £95 for a Father's Day present. I received confirmation of the order the same day. I then didn't hear anything for 6 days. I logged onto the web site and raised a call to see what was going on. The reply from Nigel O Hara was shocking. They basically said the watch was incorrectly priced on their site and they wouldn't honour the transaction. I had the option to cancel and receive my money back or buy the watch for £155! (Golf direct are selling the… Read Full Review

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★☆☆☆☆

“Poor customer service and delays in goods”

Written on: 16/06/2014 by Yeekei (1 review written)

I should have read these reviews before purchasing. Ultimately, the entire process has been a waste of time and as other reivewers have noted, I feel like they have taken my money under false pretenscs (or perhaps confusing pretenses), provided poor customer service and takes a while to process refunds. I think the website is slightly misleading whereby, they state an item is "available for order" which sounds like it is available for a customer to order, but it actually means it is available… Read Full Review

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