Horrendous!! They charge a lot. Poor service, bad customer service and unprofessional. Not responding on the basing needs of those who own their flat.

In May 2015 I stayed at my friends propery, the proerty being a flat, the block is mantained byLabyrinth, Countrywide, all limited companies, how covenient ?. On the night concerned it had been raining, unfortunately for me i slipped, i grabbed the so called safety rail, which was so rotten it just came right away from its fixing resulting in myself twisting my hip and back, also my right shoulder. However if the maintance company were doing there job properly, this accident would and should never have happened, because in January and February also April, the owner of the flat my friend had send in photographs and explained the nature of the complaint backed up by photographic evidence.The Propery Mantainance empoyees are all Ostrieches all have there heads in tha sand or some where else. This is an on going case. Yours sincerely Mr x

I'm glad I'm not the only one finding Labyrinth a terrible company to deal with. I am an owner of a leasehold property and they are supposedly the managing agents. They are rude, won't return calls or reply to emails and I'm handing over a lot of cash to them for next to no service in return. They also have a habit of failing to send bills and then sending final demands with threats of court action. They came with the territory when I bought the apartment as they were appointed by Crest Nicholson the builder. I am definitely going to investigate RTM

Idiots! Pure and simple. No other words adequately describe the complete and utter incompetence of this mob. Ah, if only I could sack them but unfortunately it is not within my gift to do so.

This company is the worse I had to deal with, the agent doesn't seem to care. When you tried to speak to the manager, the person is never available, and if you leave them a number the manager never call back. This is an indication that the management is just as bad as the agent. The estate tried to kick them out before but somehow that didn't happen, so it looks like I will have to put up with these jokers for a while until I move away.

This company takes the Mick. Ignores letters, never receiving a response, then adding more administration charges on our account. Speak to the other residents; see if they are experiencing the same. This happened in our block. Collective complaints were then made to the Directors of the management company.(Freeholders) Labyrinth was then giving notice terminating their employment and another management company was then employed. Now were all happy Also try discussing this with, the Lease Hold Advice Centre.

They change staff dealing with issues and lose all previous communication so you have to update the new appointed person, money all they are interested in I've even seen the gardener doing a plumbing job which was totally out of his league. I'm gonna read all comments on here eventually I'm just glad I can fire this one off its been a 6 year nightmare with Labyrinth properties.

I own a freehold property and as so have to pay a fee to Labyrinth, now Countrywide. After 2 years of paying one fee, they decided to more than double the charge. After quering this with them they said that I was to pay more than my two adjacent neighbours as my house was different than theirs (they are actually identical). We argued this point for a year to no avail. They have said that the builders doubled it at a meeting (2 years later) don't think so! and now they accumulating the excess amount and adding it to the fee i pay on a regular basis and have never missed and they are demanding payment with additional admin costs to be paid in 14 days, they have also sent me the letter about taking it from my morgage company!! Many of my neighbours are paying nothing. I have never been to court in my life, I have never missed a morgage or service charge payment and this dispute with these clowns have made me extremely stressed. I agree with everyone else, they should not be allowed to get away with this.

I am currently in dispute regarding outstanding charges from the previous owner of my flat that Labryinth / Counrtywide (Hampshire) say I am liable for having provided my solicitors with a zero balance statement just prior to completion and signing over the maintenance agreement to me. No mention was made of any previous debt. I have paid everything owed from the date of my purchase but they continue to ignore any question I ask but respond only by issuing threatining letters from their solicitors and statements that are inconsistant and impossible to follow, even having some financial experience. My solicitor is now involved but I fear those costs may out weigh the debt, but at the moment I intend to continue the battle, it's the principal as much as anything, they are just heavy handed bullies that think the new owner is an easy target when / if THEY have failed to collect money from the previous owner. If you are in dispute keep EVERY note, letter, bill etc.

After we moved our buildings management away from this company it came to light that our funds were not held in a separate escrow type account in our name, as required by the Landlord and Tenant Acts. If they had gone bust our funds would have disappeared with them. AVOID. One star is lowest the site allows - no star more appropriate.

We have recently moved from Labyrinth/Countrywide and have experianced a number of problems with the accounts over the last couple of years as they had outsourced them to India. We were even being charged extra to pay by standing order. In our block the management was placed by the developers who built it and they moved it because they were fed up with all the residents complaining. Everyone should move away, it really isn not that difficult to. Our new agents are Stiles Harold Williams, are a breath of fresh air and loads of us are noticing improvements already.

SERVICE NONE EXISTANT (responce has to be over 50 characters) TERRIBLE HOPE YOU GET THE MESSAGE