Donald Russell www.donaldrussell.com Catalogue Reviews

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“How good i think you are”

Written on: 20/04/2013

I have had your produce for a while now .I cant find any thing to say but how good the quality and service is . The produce i buy from you is top quality and the service i get from you i cant fault. I dont think i could buy any thing as good local… Read Full Review

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“good food good price”

Written on: 19/04/2013 by dorothygray (1 review written)

I find it so easy to order it may cost a little more but as the quality is so good you dont need so much on your plate must be healthy and the staff are so helpful had the skate cheeks this time great same taste as when i was a child thanks to every one for doing a good job… Read Full Review

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“great products,excellent service”

Written on: 19/04/2013

I have been a customer for many years and have been delighted first with the great quality and flavour of the products and secondly the service that I have received. The rib eye steak cannot be beaten anywhere on the quality and taste,I have tried many others but always come back to donnald russel for something special. The service I have received whenever I have telephoned has been excellent,and always very helpful even when I have phoned to change my order,as I have recently done, there has… Read Full Review

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“only the very best at donald russell”

Written on: 18/04/2013 by peterfrancismellor (1 review written)

Been having food from donald russell now for about 3 years,the quality is second to non. The steaks are to die for,the cofit duck is the best ever,in fact everything is top quality say no more… Read Full Review

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“russle up an excellent meal with donaldrusslel”

Written on: 14/04/2013

We hav been dealing with donald russell for anumber of years. The service and all of the products, except one, are rated as second to none! The one exception is pork sausages, we find the skin much too hard and very difficult to remove wihout taking a lot of the meat with it.hopefully this can be improved upon in future, if so, then we can give a100% marks to all products . MandM L… Read Full Review

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“You wont get better fantastic ”

Written on: 11/04/2013 by chickens1 (1 review written)

I never liked beef before trying Donald Russells now i love it, no more tough meat any more for me Only the best now. I have told my family and friends and my son wants me to buy him a box of meat for his birthday and i will, the packaging is lovely with a touch of luxury. GREAT… Read Full Review

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“The Highest Quality Every Time”

Written on: 11/04/2013

Prior to our moving into our second retirement and our present address, some five years ago, we had been consistently enjoying your very high quality meat. Whilst your product range has increased significantly since those days, the quality has remained at the highest level.We have treated ourselves to a very special large beef joint with which to celebrate a family Christmas, having enjoyed (much more frequently) a whole range of products,from humble (?) sausage to beefburgers and "mini cuts"… Read Full Review

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“Tasteless but tender may as well eat paper”

Written on: 06/04/2013

Enjoy beef that tastes of beef this failed… Read Full Review

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“Donald russel butcher”

Written on: 01/04/2013 by Elizabeth1447 (1 review written)

Wasted a day waiting for meat from Donald russel for Easter Sunday, guess what it didn't run up ruined my weekend what a joke, AVOID LIKE THE PLAUGE… Read Full Review

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“customer service”

Written on: 23/03/2013

Having been a customer for a year or so, I was disappointed with the level of service i recieved when a delivery was delivered to the wrong address. Contacted Donald Russell at 6pm after wating in all day, to be advised that i signed for the parcel or maybe it was a neighbour.....please check with neigbours. After over an hour i was advised that the delivery was in fact in my trailer; which i didnt have, nor did any my neighbours. 24 hours later the parcel that had been in the trailer all… Read Full Review

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Ramsgate's Comment

Written on: 17/04/2013

They would have been fine and wouldn't have defrosted. If they had have done Donald Russell would have replaced them

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Bopeep1's Comment

Written on: 19/01/2014

We have had the same problem recently. We had food delivered not frozen and the woman in customer service was quite rude when we told her we had to chuck the food away and that we were unhappy as it was for christmas (arrived 4 days before christmas). She, in a very exasperated voice, exclaimed that they would be have been fine!

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“Various steaks”

Written on: 27/12/2011 by kiwkid (1 review written)

Tasteless but tender. Overpriced. I can get 200% better at Selfridges… Read Full Review

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“DEBITED MY CREDIT CARD TWICE”

Written on: 28/11/2011 by degsy5496 (2 reviews written)

Beware!!!!!!!Ordered a special offer steak pack and they debited my credit card twice,so check you bank account transactions, after ordering.I sent them an e-mail of the complaint,via their website--but never got a reply from them to say sorry.I eventually got a refund after about 5 days… Read Full Review

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“Donald Russell”

Written on: 27/10/2011

Ordered their value starter pack and like the other reviewer expected excellence but was met with average quality that I could get at any supermarket. In addition I struggled with their customer service dept. before eventually getting some steaks replaced. They were certainly not forthcoming with a refund as their ads suggest. Bottom line, average quality, outrageous price, poor customer service. Go to your local butcher, mine charges £46.00 per kg for fillet which is of an outstanding… Read Full Review

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“Well what can I say? I was expecting the meat to be...”

Written on: 08/11/2010

Well what can I say? I was expecting the meat to be gorgeous and it wasn't... it wasn't BAD it was just reasonable. Reasonable meat at a reasonable price would be ok. But the pricing is MASSIVE - simply not worth it.

The steak selection pack is a joke, it wouldn't feed my rabbit. The free range chicken is reasonable.

Wanted my dinner party to be amazing - it was average… Read Full Review

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