Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
73% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Amazing value, plus free cleaning kit! Happy days”

Written on: 23/01/2014

Only minor gripe was a couple days delayed delivery.however I believe this will was the courier Co's Xmas overload and not to do with the dispatch which was pretty instant. Otherwise, Heaps of praise and will def shop here again. The shades are mint, perfect, and the addition of the cleaning kit is a great added extra.customer service was also great, when I emailed about the delay I got an email straight back. The price was over £40 cheaper than retail which is a huge difference! The product… Read Full Review

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★★★★☆

“Excellent value and fast delivery”

Written on: 23/01/2014

This is the third pair I have bought from Smart Buy (I'm a bit indulgent when it comes to eyewear) and I would rate them among the best of the online retailers. Prices are very good, not only for current frames but also for strong prescription lenses, delivery is fast, and they keep you informed as to progress on the order. There is always a bit of a risk when purchasing eyewear on line but my experience with Smart Buy has been excellent… Read Full Review

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★★★★★

“Excellent service - no complaints!”

Written on: 23/01/2014

I ordered from this website as a gift. The item arrived very promptly (before I did, in fact); remarkably swift shipping considering the item was dispatched from Hong Kong! The item itself was in perfect order and the recipient was very happy with the glasses. All in all flawless service, with regular email updates to my order every step of the way. I would highly recommend this seller - thank you!… Read Full Review

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★★★★☆

“Perfect result!”

Written on: 22/01/2014

I was initially very uneasy about purchasing a pair of Gucci frames online, as I was very concerned about the authenticity of the product and if they would be exactly the same as those I had sampled and tested with my Optician. As a consequence of this, I e mailed the customer service department who assured me that the article was 100% genuine and authentic , and if I wasn't completely satisfied with the product, I could return them and receive a full refund. On receipt of the goods, they… Read Full Review

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★★★★★

“Amazing service!”

Written on: 22/01/2014 by CatherineS-W (1 review written)

I ordered my boyfriend some Persol sunglasses for Christmas and was amazed by the quality and authenticity of them. They came with a free lens cleaning kit, plus accessories for the glasses. The 100 day returns guarantee put my mind at rest that if I wasn't happy with the quality or they didn't fit then I could simply return them. All throughout my ordering process they kept me updated on when my parcel would arrive and it even arrived in time for Christmas. Will definitely buy from them again… Read Full Review

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★★★★★

“No fault service. 'Erika' RayBans ”

Written on: 22/01/2014

The competitively priced RayBans arrived on time and in perfect condition. Smart Buy Glases was recommended by a friend and lived up to its reputation. I recommend them in turn to anybody and everybody… Read Full Review

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★★★★★

“Genuine and fast”

Written on: 22/01/2014 by sha797 (1 review written)

I bought a rayban sunglasses from them. i google on the review and come across negative comments, and become afraid if its not genuine. But anyhow after check on everything, im happy to say mine is authentic. gonna buy from them very sooooooon… Read Full Review

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★★★★★

“Well priced and on time”

Written on: 22/01/2014 by jacksonsw1 (1 review written)

The RayBans were well priced. They arrived on time and well packed. Many thanks… Read Full Review

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★★★★★

“SIMPLY FANTASTIC”

Written on: 22/01/2014 by Ablius (1 review written)

Fast Delivery & Accurate product. I received exactly what I bought... PERFECT ! ! ! !!… Read Full Review

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★★★★★

“Perfect Shopping Experience!”

Written on: 22/01/2014 by dmh7000 (2 reviews written)

I looked for the Persols I was after online & this place came up cheapest. I always review where I'm buying from first and will always go with the cheapest option unless the average trend of the reviews is negative or if there are a string of recent bad reviews. I have nothing but positive thoughts about these guys. Sunglasses were a lot cheaper than anywhere else, updates on the status of my order were emailed as necessary & the delivery was within the timescales published. Assuming any… Read Full Review

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★★★★★

“Excellent product”

Written on: 22/01/2014 by Applepie1234 (1 review written)

I bought these for my son in law and he was very surprised that they were so good. The glasses are exactly right and he is very happy wth them. They we're delivered very quickly and I got e mails telling me exactly where they were in the delivery process. Therefore I was able to track the item almost hour by hour through DHL. Thank you… Read Full Review

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★★★★★

“Good customer service”

Written on: 22/01/2014 by Dalicat (1 review written)

My lovely Tom Ford glasses arrived very promptly, even though I had to change the delivery address. I contacted the team and got the address changed with no hassle and was dealt with in a very friendly and professional manner. I have been buying glasses on line for a few years now, and in my opinion this is one of the better companies and I will be buying my next pair from them… Read Full Review

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★★★★☆

“Rayban clubmasters”

Written on: 22/01/2014 by Ronnie12345 (1 review written)

Both these as a xmas present and yes they are genuine raybans, very happy with them, delivery took over a week, so that could be improved a bit… Read Full Review

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★★★★★

“Quick, accurate service on hard to find frames”

Written on: 22/01/2014 by daveesq (1 review written)

I had a really nice pair of Calvin Klrin frames that I got a couple years ago but unfortunately lost in a bar one night. I went on the Boots website because that was where I originally bought them, but they no longer carried that frame. I looked around online and found some dodgy-looking websites that I didn't trust. Then I happened into Boots and the local location had the frames but for £350 plus lenses. So I didn't buy. Went back online a few months later and found these guys - they had… Read Full Review

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★☆☆☆☆

“Unscrupulous sales tactics”

Written on: 31/12/2013

This company tries to switch sell you by enticing you to order a certain frame at a really amazing price and then 2 days later sends you an email claiming the frames you chose have been discontinued/are out of stock. They then offer you a discount off their 'despatch within 48 hour range', which is a very small range in comparison. However, they do not deliver within 48 hours and need chasing by email (as you cannot telephone them) every step of the way. When you demand an immediate refund they… Read Full Review

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★★★★★

“Police glasses. Very happy. ”

Written on: 20/12/2013

Glasses are just what I wanted and expected. Quick and timely delivery too. I would definitely recommend… Read Full Review

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★★★★★

“TOM FORD SUNGLASSES”

Written on: 19/12/2013

Quick delivery and good customer service. Well buy again in the near future… Read Full Review

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★★★★★

“Very satisfied with my order and new glasses”

Written on: 19/12/2013

I ordered my glasses on site in Poland, I was a bit afraid to buy them online, but finally I was very satisfied. From ordering and paying to receiving my glasses passed 1 week and I find it a very reasonable time. Glasses are cute and good quality, good price in comparison to the prices in the standard shops. I would surely recommend buying glasses through smartbuyglasses (in Poland: optykaworkld.pl)… Read Full Review

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★★★★★

“They do what it says on the tin”

Written on: 19/12/2013

I ordered 3 sets of Persol sunglasses all at different times during 2013 and they always were delivered on time and within the timeframe given Highly recommended site and the price is unbeatable… Read Full Review

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★★★★☆

“rayban sunglasses”

Written on: 18/12/2013 by micaly (1 review written)

I ordered these as a gift for my daughter who wanted a different type. I contacted smartbuy glasses online and following some simple instructions to return them I promptly received an exchange. Had to pay to return unwanted glasses but was not charged for the posting of the second pair… Read Full Review

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