Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1678
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Sun glasses”

Written on: 30/07/2016 by Semajg30 (1 review written)

Excellent service and quality!… Read Full Review

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★☆☆☆☆

“It pays to pay!!!!! ”

Written on: 30/07/2016 by Crawford170 (1 review written)

I ordered my contacts as I thought oh £5 cheaper well next time I will pay normal .... It took over 4 wks for them to arrive when my normal supplier took 4 days. I called and emailed only to be told pack of lies each time even couldn't get their story straight when I Calle twice in same day hence won't be using this company again. It pays to pay they say and in this case it was correct… Read Full Review

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★★★☆☆

“Delivery far too slow”

Written on: 30/07/2016 by KoleHealy171 (1 review written)

You should make customers aware before they place If I had known… Read Full Review

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★★★★★

“No problems at all. Would use again.”

Written on: 30/07/2016 by jkDaly273 (1 review written)

Reasonably quick delivery. Product as advertised. Would use again and highly recommended… Read Full Review

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★★★★☆

“Daily contact lenses”

Written on: 30/07/2016 by Elianna361 (1 review written)

The website was user friendly and made an order easy to complete. The lenses arrived safely and correct. My only slight concern was the length of time it took to arrive and will need to factor that in with any future order… Read Full Review

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★★★★★

“Absolutely Brilliant”

Written on: 28/07/2016 by Debbiecat (1 review written)

Just received my third pair of specs from Smart Buy Glasses; so easy!… Read Full Review

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★★★☆☆

“great glasses, shame about the delivery service !”

Written on: 28/07/2016 by Yatesev335 (1 review written)

The glasses were ordered correctly, but it took approximately 5 different email conversations to get to the point where the delivery date could be established. The delivery company you used were hopeless. And at no time did it appear there was any direct communication between you and the delivery company. In the end they turned up unexpectantly....2 weeks late !!… Read Full Review

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★★★★☆

“Perfect pair of glasses”

Written on: 28/07/2016 by YiotaC (1 review written)

I'm a bit fussy and so when I ordered a pair of tortoiseshell style glassess and the splodges of lighter colour weren't very even they were happy to replace these with another pair. Obly downside is the length of time from order to receiving glasses - approx 3 weeks… Read Full Review

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★★★★★

“Excellent product and customer service”

Written on: 28/07/2016 by nyHanna319 (1 review written)

Great product, great price and superb customer service. There was a problem with the delivery of my glasses which was outwith the control of smart buy glasses but the cudtomer service department went over and above to try and rectify the problem. I wouldn't hesitate to recommend smart buy glasses and will use them again in future… Read Full Review

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★★★★★

“Excellent eyeglasses service!”

Written on: 28/07/2016 by eKitty (1 review written)

I have to admit I was dubious to order prescription eyeglasses online in case they did not fit well or something could get wrong with the prescription... But I am so glad I did! Their Costumer Service (which I contacted quite few times) was exceptional, my glasses arrived in perfect condition and probably the best prices online! (I did a research prior to ordering) I actually ordered few frames to try on first before settling to the one I own now and I love. Returned for free and got a prompt… Read Full Review

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★★★★★

“I am very satisfied with my purchase.”

Written on: 27/07/2016 by Carpenter79 (1 review written)

I would like to recommend to anyone who is interested to have sunglass to buy form smartbuyglasses.com which is reliable and genuine company… Read Full Review

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★☆☆☆☆

“Worst”

Written on: 27/07/2016 by Lower (1 review written)

Order glasses wrong ones arrived the returns label never worked because they had not payed there bill sent by Royal Mail at my cost still no glasses they email me every week to say there on way 4 weeks still no glasses… Read Full Review

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★★★★★

“Easy to order”

Written on: 22/07/2016 by HarleyMacPherson (1 review written)

Easy website to order my contact lenses. Much cheaper than through optician and very quick delivery. Disappointed that they are now charging delivery unless you buy multiple packs though… Read Full Review

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★★★★★

“Cheap contact lenses”

Written on: 22/07/2016 by Antoine447 (1 review written)

Cheap contact lenses good service totally reliable… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 22/07/2016 by Kimora46 (1 review written)

Having mistakenly ordered the incorrect frames I ordered a pair of Armani, and this part of the service was good, but having ordered from the "fast shipping" selection I'm disappointed that after 10 days the glasses are still in France. Please advise if the frames are not actually in stock and available for fast shipping… Read Full Review

Service Manager Sbg's Comment

Written on: 22/07/2016

Dear Customer,

We sincerely apologize for the delay with your order and any inconvenience this may have caused.

Please send us an email so that our service manager can check exactly where is the delay with your order.

Have a great weekend.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Third purchase !”

Written on: 21/07/2016 by hySinclair211 (1 review written)

This is the third purchase I've made from this site and I would highly recommend them. Ted baker glasses and Tom ford both with varifocal lenses. Excellent quality , easy to order and superb value ! Saved pounds ! Only Critisism is slow delivery… Read Full Review

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★★★☆☆

“The good and the bad”

Written on: 21/07/2016 by Maverick499 (1 review written)

The product is great, a good price, plus well packaged. BUT the delivery system is bonkers. If it cannot be delivered it is taken to a random address where you have a narrow window to pick it up. So Instead of the parcel being left with a neighbour or at a post Office Depot or a eg a Hermes pick up point, for me it was taken to a news agent which is on a busy high street (no parking), is only open certain days, and on those days it's only open a handful of hours. Deliveries by DPD or Hermes… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 21/07/2016

When I first used this company my order was delivered within 3 days so judging by that I left it quite late before re ordering thinking I'd get the same service,wrong . This last time it took 8 & by then had run out of lenses so went to a competitor who's order I received before smart buys. Plus I tried to do live chat but apparently they were too busy so tried emailing & still waiting for a response 3 weeks in. So no definitely wouldn't recommend… Read Full Review

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★★★★★

“Great service and prices”

Written on: 21/07/2016 by Higgins288 (1 review written)

Thank you for your service over the last few years I have been more than happy with the prices and delivery times that you have been offering and providing… Read Full Review

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★★★★★

“Fast a de Efficient”

Written on: 21/07/2016 by tqMcCollum379 (1 review written)

Good price, quality, service and delivery… Read Full Review

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