Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
72.6% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Good customer service”

Written on: 22/01/2014 by Dalicat (1 review written)

My lovely Tom Ford glasses arrived very promptly, even though I had to change the delivery address. I contacted the team and got the address changed with no hassle and was dealt with in a very friendly and professional manner. I have been buying glasses on line for a few years now, and in my opinion this is one of the better companies and I will be buying my next pair from them… Read Full Review

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★★★★☆

“Rayban clubmasters”

Written on: 22/01/2014 by Ronnie12345 (1 review written)

Both these as a xmas present and yes they are genuine raybans, very happy with them, delivery took over a week, so that could be improved a bit… Read Full Review

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★★★★★

“Quick, accurate service on hard to find frames”

Written on: 22/01/2014 by daveesq (1 review written)

I had a really nice pair of Calvin Klrin frames that I got a couple years ago but unfortunately lost in a bar one night. I went on the Boots website because that was where I originally bought them, but they no longer carried that frame. I looked around online and found some dodgy-looking websites that I didn't trust. Then I happened into Boots and the local location had the frames but for £350 plus lenses. So I didn't buy. Went back online a few months later and found these guys - they had… Read Full Review

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★☆☆☆☆

“Unscrupulous sales tactics”

Written on: 31/12/2013

This company tries to switch sell you by enticing you to order a certain frame at a really amazing price and then 2 days later sends you an email claiming the frames you chose have been discontinued/are out of stock. They then offer you a discount off their 'despatch within 48 hour range', which is a very small range in comparison. However, they do not deliver within 48 hours and need chasing by email (as you cannot telephone them) every step of the way. When you demand an immediate refund they… Read Full Review

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★★★★★

“Police glasses. Very happy. ”

Written on: 20/12/2013

Glasses are just what I wanted and expected. Quick and timely delivery too. I would definitely recommend… Read Full Review

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★★★★★

“TOM FORD SUNGLASSES”

Written on: 19/12/2013

Quick delivery and good customer service. Well buy again in the near future… Read Full Review

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★★★★★

“Very satisfied with my order and new glasses”

Written on: 19/12/2013

I ordered my glasses on site in Poland, I was a bit afraid to buy them online, but finally I was very satisfied. From ordering and paying to receiving my glasses passed 1 week and I find it a very reasonable time. Glasses are cute and good quality, good price in comparison to the prices in the standard shops. I would surely recommend buying glasses through smartbuyglasses (in Poland: optykaworkld.pl)… Read Full Review

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★★★★★

“They do what it says on the tin”

Written on: 19/12/2013

I ordered 3 sets of Persol sunglasses all at different times during 2013 and they always were delivered on time and within the timeframe given Highly recommended site and the price is unbeatable… Read Full Review

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★★★★☆

“rayban sunglasses”

Written on: 18/12/2013 by micaly (1 review written)

I ordered these as a gift for my daughter who wanted a different type. I contacted smartbuy glasses online and following some simple instructions to return them I promptly received an exchange. Had to pay to return unwanted glasses but was not charged for the posting of the second pair… Read Full Review

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★★★★★

“EXCELLENT”

Written on: 17/12/2013 by stavnathan (1 review written)

Fantastic half price products. Up to date frames. Totally worth it. Fast delivery. Extra helpful and easy way to order. Loved their customer service. I am only buying from them from now on… Read Full Review

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★★★★★

“Best deal I've ever had”

Written on: 17/12/2013 by Iainmx5 (1 review written)

I bought a pair of Ray Ban frames with varifocal lenses they were fantastic quality and the service was spot on I will not be buying glasses anywhere else now and I forgot to say they were half the price of the high street. I loved the fact that my glasses were a perfect fit and liked that fact they came very quickly… Read Full Review

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★★★★★

“Excellent service and original product”

Written on: 17/12/2013 by reyhanya (1 review written)

I bought pair of Gucci glasses, i had to wait for 2 weeks, but the product is much more cheaper. I definitely recommend to use the service… Read Full Review

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★★★★☆

“Good service and nice prices”

Written on: 17/12/2013

Best place to buy fashionable glasses from top designers. I have purchased from SmartBuyGlasses two times and very satisfied each time… Read Full Review

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★★★★★

“Tell Your Friends”

Written on: 17/12/2013 by MrsMQ (1 review written)

After ordering my YSL frames I was told they weren't in stock and could possibly wait up to 1 month or I could have my money refunded. I decided to have faith and to be patient as I really wanted this particular frame. My decision was the right one because Smart Buy Glasses kept me well informed as to progress and they were delivered within 2 weeks. Unfortunately I was sent the wrong glasses case but once again Billy came to my rescue and with a little patience I received the correct case… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 17/12/2013 by Salo0o07 (1 review written)

As I contacted u before , I face a terrible experience when I didn't recive my itme on time cuz it has been delivered to a wrong place , so I had to search for this place and went to pick it up… Read Full Review

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★★☆☆☆

“Best Avoided”

Written on: 30/11/2013

I ordered a new pair of prescription glasses for myself and my wife, she chose from smartbuyglasses I chose mine from a UK company (Toni & Guy) both were Ralph Lauren frames - the UK company advised a delay in sourcing my colour choice from the manufacturer but managed to deliver in 10 days the smartbuyglasses ones arrived after 18 business days (23 total) what is not obvious from the website is that smartbuyglasses is a Hong Kong based operation and needs to be a consideration when choosing… Read Full Review

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★☆☆☆☆

“I made an order and they kept my money for two weeks...”

Written on: 09/10/2013 by nils.andersson (1 review written)

I made an order and they kept my money for two weeks before telling me that the card was "suspicious" and now they refuse to return my money until I get a paypal account for the refund. Paypal takes a 3% transaction fee, so buyers beware. … Read Full Review

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★★★★★

“Excellent Complete Package!”

Written on: 27/09/2013

Very user friendly web site and user interface, especially for ordering sunglasses with prescription. All the options are clearly described! Compared the pricing with a number of sites and still found your package price the best. This does not mean that some of options associated with a prescription package should not be cheaper! You kept your promise on the actual extended delivery time, so I was very pleased to get the glasses within the 10 calendar days after ordering. Great finish for… Read Full Review

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★★★★★

“Ray Ban Sunglasses”

Written on: 24/09/2013

Ordered 10 September, despatched from Hong Kong 11 September arrived at home 14 September. Excellent service, great product and price. Definitely recommend… Read Full Review

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★☆☆☆☆

“Avoid at ALL costs”

Written on: 23/09/2013 by speccy4eyes (1 review written)

This company are a disgrace!! I purchased some 'Genuine' RayBans from this UK Based company, and well, got neither! The company which claims to be UK based, ships their goods from Hong Kong, and funnily enough all correspondence is with people claiming to be British, but most clearly not by their grammar, tone and language! I was delighted to find the glasses i have been desperate to get on this website, and not at a reduced cost, so i was under the impression, reassured by the company website… Read Full Review

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