Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1322
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Fantastic”

Written on: 13/12/2015 by Rajeev00 (1 review written)

Was a great experience , quick delivery and half the cost! Nice to see all the options available online which you see in a high street shop… Read Full Review

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★★★★★

“Good value ”

Written on: 13/12/2015 by sammons34 (2 reviews written)

Great value have recommend friends… Read Full Review

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★★★★☆

“Lovely frames”

Written on: 13/12/2015 by Abramh71 (1 review written)

Very pleased with the purchase, arrived swiftly and well packaged. Friends have commented how they love my glasses. Would recommend value for money for designer frames… Read Full Review

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★★★★★

“Swift reliable services”

Written on: 13/12/2015 by JoshuaMiranda (1 review written)

Goods and service as described. Reliable seller. Will probably use this service again as is cheap and has various special offers… Read Full Review

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★★★★★

“Great value ”

Written on: 13/12/2015 by ibGrace282 (1 review written)

Excellent service good customer care services. Would recommend this company to friends and colleagues… Read Full Review

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★★★★☆

“Impressive!”

Written on: 13/12/2015 by Conradou161 (1 review written)

It was the vast selection they had to offer, never mind the cheapest on the net, that had me shop with them. The site itself is good to use too. It took a little while to arrive with some slight delays and confusion with stock (which may not be entirely their fault) but when it eventually arrived the packaging was very good and the little addition was very clever! Altogether I'm very impressed and will shop again when need be! Cheers!… Read Full Review

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★★★★★

“Fast Service - Great Prices”

Written on: 13/12/2015 by Lawson418 (1 review written)

Really please with my Persol glasses. Had been cautious about using the service - but didn't need to worry. … Read Full Review

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★★★★★

“Great service”

Written on: 13/12/2015 by WendyHull193 (1 review written)

Love the glasses. Very prompt and very helpful customer service… Read Full Review

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★★★★☆

“Happy wuth my purchase”

Written on: 13/12/2015 by 44McCarty (1 review written)

Fast,efficient service. Very pleSed with the product… Read Full Review

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★★★★★

“Fab”

Written on: 11/12/2015 by Bettyboo7651 (1 review written)

Fast delivery quality excellent , fast delivery would recommend to friends and family… Read Full Review

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★★☆☆☆

“Great product, marred by exceptionally poor service”

Written on: 11/12/2015 by Autolycuss (2 reviews written)

First of all, Maui Jim sunglasses are superb - better even than Bausch & Lomb (Ray-Ban), or Serengeti frames - though they may all be built in the same Shenzhen factory these days...? Who really knows...? Anyway, an excellent optical product - which is Exactly why I have purchased a second pair from "Smart Buy Glasses" (SBG). We have all had essential items of personal equipment over the years - and spectacle frames are definitely included in this list - which we've broken or bent or lost -… Read Full Review

Service Manager Sbg's Response to Autolycuss's Review

Written on: 16/12/2015

Dear Customer,

We truly apologize for any inconvenience the ordering process had caused you. We take pride on providing the best customer service as well as providing the best quality of glasses for our customers.

If you could kindly send us a message with your order ID our manager will contact you immediately to see if we can resolve any issues you might have.

Thank you and have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Very good product and outstanding value for money,...”

Written on: 11/12/2015 by ypmw (1 review written)

Very good product and outstanding value for money, fast delivery and excellent customer service… Read Full Review

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★★★★☆

“Pleased with product”

Written on: 11/12/2015 by VIA4321 (1 review written)

Initially on receiving tracking info for our order I was concerned to see the parcel was coming from R.O.C. this led to worries over the quality of the item being supplied due to previous negative experience with fake unlicensed products being supplied as real. The parcel arrived within two weeks and was very well packaged with all supporting documentation, a lens care kit and the glasses themselves. The glasses look very nice, the lens appear to be to be the correct prescription and the saving… Read Full Review

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★★★★★

“very happy with my purchase”

Written on: 11/12/2015 by Sayan1113 (1 review written)

I'm very happy with my purchase,received very quick and nicely packed. The product is perfect. Very good optic,nicely designed,good lenses length,protecting eyes when cycle. Highly recommended,both Sunglasses and Smartbuyglasses Thank you … Read Full Review

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★★★★★

“Fantastic!”

Written on: 09/12/2015 by Kamari355 (1 review written)

Glasses are fantastic, exactly as described and seen on pictures. They were despatched quickly and got them earlier than I expected. Price was great, cheapest I could find online and got an extra gift as well! Now my husband wants a pair too :) He'll probably order soon, as he needs sunglasses and prescription glasses. There's nothing I didn't like about the service and product that I've ordered. Would recommend to anybody! … Read Full Review

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★★★★★

“Great lenses great service ”

Written on: 05/12/2015 by Neve00 (1 review written)

Ordered my lenses online. Was easy to select and got delivered quickly too… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 04/12/2015 by KMN49 (1 review written)

Great service and price for set of daily disposables using them again for another 2 months supply… Read Full Review

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★★★★★

“Most other online stores need at least 2 or more pairs...”

Written on: 03/12/2015 by Jeffery14 (1 review written)

Most other online stores need at least 2 or more pairs of contacts, but SmartBuyGlasses let me buy just 1 box for each eye which is super convenient. It's also really quick in delivery and free of charge. So there's nothing I didn't like about it at all, overall a great experience… Read Full Review

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★★★☆☆

“Good customer service”

Written on: 03/12/2015 by Volmarstein (1 review written)

The discounts and customer service communication was excellent. However, I was disappointed with the Maui Jim Twin Falls sunglasses because the anti-reflective coating is not good and this is supposed to be top of the range and most expensive. In full sun without a cap I can see reflections of my own eyes etc. If it wasn't for this the value for money would be excellent… Read Full Review

Service Manager Sbg's Response to Volmarstein's Review

Written on: 11/12/2015

Hi,

Thank you for your review, I am happy that you are satisfied with our service!

I am however sorry to see that you are disappointed with the anti-reflective coating. This coating is only applied on the outside of the lenses, in order to prevent them from working as mirrors when people look at you. If you have light shining from behind you there is always chance that it is reflected on the inside.

Please don’t hesitate to contact us if you have any questions, and we will be happy to help you.

Best Regards,

Andrea

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★★★★★

“I wouldn't buy from anywhere else as things stand. ”

Written on: 03/12/2015 by Ipspdf (1 review written)

Great prices, great products and excellent delivery. Never had to contact the company outside of the buying process as never needed to given they always deliver what I need when I need it. Very satisfied. Keep up the good work… Read Full Review

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