Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1649
85.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“Great glasses, not great service”

Written on: 09/07/2016 by Paris261 (1 review written)

I had a lot of trouble with the delivery of my order. When it finally arrived,the glasses were just what I wanted and very good… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your review and I apologize that you had a lot of issues with your delivery. If you could please contact us our Service Manager will be more than happy to see exactly what happened.

In the meantime, I am happy to hear you were satisfied with your item.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Good quick service”

Written on: 08/07/2016 by Doddig36 (1 review written)

Product arrived quicker than expected and was exactly as described on the website. Will be using this site again… Read Full Review

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★☆☆☆☆

“Dont Use - very slow”

Written on: 08/07/2016 by Collinszw397 (1 review written)

orders a pair of glasses, they arrived and they are good. However, it took over 3 weeks for them to arrive. They advised a quick turnaround on glasses. I found out form there French courier that the glasses were stuck in french customs. Use someone else if you want your glasses to arrive before your holiday… Read Full Review

Service Manager Sbg's Comment

Written on: 08/07/2016

Dear Customer,

Thank you for your feedback and I sincerely apologize for the inconvenience this caused. Although it does not happen often, there are times when an item is inspected by customs upon arriving in the country.

Have a great day.

Sincerely,
John

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★★★★★

“Very good glasses with great price”

Written on: 08/07/2016 by HarryCarpenter203 (1 review written)

I received my order very quickly and was up to date with the process. Everything went smoothly. Definitely will recommend to friends when they're looking for glasses. Mine are perfect. Couldn't find the right size here in Estonia so decided to order from Smart Buy Glasses - made a right choice. Thanks for fast service and delivery. All the best for the future! Cheers!… Read Full Review

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★☆☆☆☆

“UN SMART BUY”

Written on: 08/07/2016

For two months i have been waiting for my sunglasses never again will i deal with you its a pair of ray ban sunglasses not the crown jules very bad service indeed… Read Full Review

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★★★★☆

“Good comms and delivery. ”

Written on: 08/07/2016 by EdwardThurston58 (1 review written)

Good comms and delivery. Extra pair I returned were refunded immediately with no problem. More info on sizing on website would help… Read Full Review

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★★★★☆

“Replacement Contact Lenses”

Written on: 07/07/2016 by McNeill1990 (1 review written)

I have a monthly replacement contact lens thing set up with Boots and sometimes the monthly replacement lenses are late or held up by Boots if I'm due an annual eye test (very annoying). This is when I rely upon Smart Buy Glasses. I also use thee guys if I run out due to damage to any of the lenses. Ordering process very good. Updates to confirm order status good and they're always delivered on time. Highly recommended… Read Full Review

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★★★★★

“Perfect service - received in 3 days”

Written on: 06/07/2016 by MrNes (1 review written)

All good - great service, great product. Legit sunglasses - nothing else to say… Read Full Review

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★★★★★

“Happy with glasses”

Written on: 06/07/2016 by Bman777 (1 review written)

I was very worried at first as I didn't realise the glasses were being sent from Hong Kong, so my initial thought was "I hope they aren't fake" in fact I emailed them and they reassured me I could send them back if not happy. Anyway I have them and they seem genuine to me so yes I would recommend them. Would I have bought them had I known they were coming from Hong Kong, definitely not. But im glad I did as they were cheaper… Read Full Review

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★★★★★

“Great service”

Written on: 06/07/2016 by JenG54 (1 review written)

Bought my contact lenses at a very competitive price and they were delivered within days of my order.Will certainly use Smartbuyglass again… Read Full Review

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★★★★☆

“Great prices for great brands ”

Written on: 06/07/2016 by prPrince349 (1 review written)

Really happy with my purchase, I managed to save myself around £200 by buying from this website… Read Full Review

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★★★★☆

“excellent price for specs”

Written on: 05/07/2016 by ballynally (1 review written)

An excellent price for specs and fast delivery.£40 cheaper than my optician offered… Read Full Review

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★★★★☆

“Acuvue 1-Day Moist, Bausch+Lomb PureVision2”

Written on: 04/07/2016 by PappaJoe (1 review written)

This review is for product AND service. Everything went like clockwork, goods were delivered in, I think, three days by UPS, which I was able to track their journey from Italy to and within the UK and hence be pretty certain of the day when delivery would be made, though not the time. I would give 5-stars but reserved one because no experience of customer service plus the 1-day lenses are intrinsically expensive; that's not the fault of 'SmartBuyGlasses' of course. As usual it's a bit of a… Read Full Review

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★★★★★

“Totally recommend”

Written on: 03/07/2016 by NikolaiLee (1 review written)

Fast shipment, low prices and I fpund everything that I was looking for. Totally recommend it to a friend… Read Full Review

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★★★★★

“little worried but absolutely fine”

Written on: 02/07/2016 by robinma2000 (1 review written)

After ordering I stumbled across a lot of people saying bad things online. But for me it went totally smoothly. I had to ring up to correct a mistake I had made on my order, and they were perfectly polite and professional. It did take a little while and I was surprises it wasn't a company based in England. But definitely no complaints from me… Read Full Review

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★★★★★

“Great!!”

Written on: 02/07/2016 by Desiraef225 (1 review written)

I've been ordering contact lenses a few times from the site and I was very pleased with the services. Great site great delivery!! My next order will be from them again , keep the good job… Read Full Review

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★★★★★

“Genuinely good service”

Written on: 02/07/2016 by JaseBlake (1 review written)

Still awaiting delivery but am a repeat customer. Excellent service and products are usually as expected. Would recommend to anyone, and you can't complain about prices either! I have brought both contacts and sunglasses from smartbuyglasses… Read Full Review

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★★★★☆

“Excellent deal on designer prescription glasses!”

Written on: 30/06/2016 by SterlingHarrison193 (1 review written)

I ordered some designer prescription glasses which would have cost me a lot more from the high street retailers and have been wearing them for a couple of months now without any problems! After ordering the glasses, i realised that they would be coming from Hong Kong and started to worry about being ripped off with fakes, etc. They also took around 3/4 weeks to arrive from the order date so if you want them quickly then look elsewhere. But the frames i received look genuine enough to me and… Read Full Review

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★☆☆☆☆

“Ordered 2 weeks ago and still waiting!”

Written on: 29/06/2016 by 363Dalton (1 review written)

Ordered 2 pairs of Swarovski glasses. One arrived yesterday, after 10 days, the other is still in transit. Be aware that many of their frames get despatched from China. I've spent ages chasing them up, FB, emails and online chat. Urgh, it's just frustrating. If I knew, I would have paid a bit more and ordered from glasses direct, who I have used before. I'm waiting (again) for them to get back to me. When you log on to track your parcel, my glasses have been in France for 2 days now and no… Read Full Review

Service Manager Sbg's Comment

Written on: 30/06/2016

Dear Customer,

I do sincerely apologize for any delivery delays that happened to your order.

We have a few logistics centers located in Italy, USA, Hong Kong and Australia, the shipping origin depends on its stock location.

I hope that with the effort of our logistics pushing, the courier company will delivery your next parcel anytime soon. When you receive the second product, please feel free to contact us again if you need a return service.

Regards,

John
SmartBuyGlasses

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★★★★★

“Good service”

Written on: 28/06/2016 by JoUnderwood (1 review written)

Fast delivery, good, reliable service. I'm glas that I found this website… Read Full Review

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