Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1679
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Items never received, slow refund”

Written on: 22/08/2016 by Octavio1956 (1 review written)

I requested for my order of contact lenses to be delivered to my work address but they never arrived. It took almost two months to get a refund! I was very disappointed with such a poor level of customer service… Read Full Review

Service Manager Sbg's Comment

Written on: 23/08/2016

Dear Customer,

I sincerely apologize for the inconvenience this caused you.

Rest assured our Service Manager is looking into this issue to find out exactly what happened.

If you could please send us an email.

Thank you

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Great savings!”

Written on: 22/08/2016 by Kendall198 (1 review written)

Great product not available many places! and brilliant price on this site… Read Full Review

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★★★★☆

“Affordable efficient supplier”

Written on: 21/08/2016 by MayaPenn (1 review written)

I've used Smart Buy Glasses for daily disposable contact lenses. They are efficient and when I've needed to change the delivery address, they responded quickly. The quality of the lenses is excellent and the price is lower than on the high street. Only proviso was the length of time it took for the delivery. It was within the time limit but I had expected them sooner. I'd advise customers to order well before new supply is needed… Read Full Review

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★★★★★

“Great looking glasses”

Written on: 21/08/2016 by Ellis16 (1 review written)

I absolutely love these frames, they are so very different And I have had so many compliments, making me feel good. I certainly will use this company again,I love the frames and were quick to deliver. I have recommend this company to most of my friends and anyone who asks me where I bought them Very satisfied customer thank you… Read Full Review

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★☆☆☆☆

“Bad support”

Written on: 21/08/2016 by KristaStewart (1 review written)

The item that I ordered never showed up, in fact it got lost in transit, and after two weeks of telling them it was lost I requested a refund! The problem I have isn't the fact that the item was lost, I don't hold them responsible for that, but it's with the customer services, that kept telling me, it's fine, it will get there, we know what the issue is! It is the fact that I just felt fobbed off every time! As a result I had no faith in what I was being told, and no faith with in them to… Read Full Review

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★★★★★

“Great service and the best product range ”

Written on: 21/08/2016 by PhilipHayes (1 review written)

Great service and the best product range… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 20/08/2016 by Nicholson191 (1 review written)

Item has still not come in 2 months, clearly because they are glasses I need them and it should not take this amount of time for them to be delivered. The staff have been very helpful, however this does not account for amount of time it has taken… Read Full Review

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★★★★☆

“Colorblend lenses - Sapphire”

Written on: 18/08/2016 by RussoItalianvu331 (1 review written)

Very happy with this product and will try another colour next time. Comfortable and effective. Made my 'tired' blue eyes more richer in colour which was noticed by friends. … Read Full Review

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★☆☆☆☆

“Worst online shopping experience ever”

Written on: 18/08/2016 by Ayana232 (1 review written)

Awful customer after care service. Delay after delay, and never responded directly to my questions. I almost thought it was a autobot. The glasses were a decent price and delivery from HK was quick. Unfortunately, the lenses was wrong… Read Full Review

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★★★★☆

“Good lenses”

Written on: 18/08/2016

Great lenses and service, just didn't realise it would take a little longer to come! If you account for this definitely recommend… Read Full Review

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★★★★★

“Cheapest, but great service. ”

Written on: 18/08/2016 by roygooddavis (1 review written)

Ordered contact lenses online, £72 from my previous supplier, here it was 53 including tracked delivery. Placed order Sunday afternoon, delivered Monday afternoon, minute by minute tracking, top quality packaging and 2 year plus shelf life of the lenses. Couldn't ask for more, highly RECOMMENDED and I am not related to the MD… Read Full Review

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★★★★★

“Highly recommended ”

Written on: 15/08/2016 by Maloneyfd416 (1 review written)

Just started purchasing my contact lenses online as opposed to through an optician & have been very happy with the service received from Smart Buy Glasses… Read Full Review

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★★★★☆

“Excellent value for money”

Written on: 14/08/2016 by Kellyv283 (1 review written)

Great discounts, and site is very easy to use. Delivery is a bit slow, but if it's not an urgent need it's perfect. Sunglasses were a bit cricked and Customer Service informed me that can be expected, and advised to search by myself someone to adjust them, which is not ideal… Read Full Review

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★★☆☆☆

“No after sales”

Written on: 07/08/2016 by whSandoval249 (1 review written)

Nose pad came off after 3 months. Have been waiting for 4 months for replacement and get same reply every time they are waiting for their supplier. May be cheaper to buy initially but if I have to now buy new glasses it makes them very expensive. DO NOT BUY FROM THIS COMPANY… Read Full Review

Service Manager Sbg's Comment

Written on: 08/08/2016

Dear Valued Customer,

I do apologize for the inconvenience this caused you.

However, certain items do take longer to receive compared to others. If you can please send us an email, our Service Manager will be more than happy to see exactly what the issue is.

Have a great week.

Sincerely,
John
SmartBuyGlasses

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★★★★☆

“Does what it says. Price competitive”

Written on: 07/08/2016

Website was easy, price was very competitive. My only criticism would be that delivery was a bit slow, because the lenses were despatched from Italy. Now I know this I will allow a little more time… Read Full Review

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★★★★★

“Quality product with excellent service ”

Written on: 05/08/2016 by Jordyno234 (1 review written)

It's the only website (there are a lot of selection of top brand) I found what I really want. Quality product with good price. Also the service is excellent. Very happy shopping here. And highly recommend for anyone who want a good deal in style… Read Full Review

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★★★★★

“Schorching”

Written on: 03/08/2016 by 363Garrison (1 review written)

Cant believe the service. Half the price of my old supplier. Thought something was wrong but im well happy… Read Full Review

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★★★★☆

“Best place for contact lenses ”

Written on: 31/07/2016 by Morrison1987 (1 review written)

Been using this company for a couple of years and always find them to be reasonable prices exceptional service and one of the best suppliers of contact lenses l have used and l have tried several they are always on hand for any questions or worries l have can't see any reason why l would swap really happy with the service my only small issue which l can see why they have done it is you now pay for postage unless you spend about 40 pounds which if l buy monthly it hikes the price up quite ab… Read Full Review

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★★★★★

“I ordered contact lenses. They were delivered quickly...”

Written on: 31/07/2016 by Butcher128 (1 review written)

I ordered contact lenses. They were delivered quickly and are of good quality. Happy with everything… Read Full Review

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★★★★★

“Fantastic ”

Written on: 31/07/2016 by thMcDonald371 (1 review written)

I was looking for a pair of ray ban and I just google ray ban and smart buy glasses came up, I took the chance and order a pair and I must say they where delivered quick and there customer service was excellent and when I received my ray bans I was over the moon with then and I would definitely recommend smart buy glasses to my friends and family… Read Full Review

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