Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.9 / 5
76% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★☆☆

“Indecisive customer service, OK in the end”

Written on: 09/01/2015 by declerambault (1 review written)

Firstly Smart Buy Glasses' strengths, high quality frames available cheaper than the high street. Next my experience - not great I'm afraid. Firstly, my first order was cancelled after two weeks, because of stocking issues - fine, that happens, so I waited and replaced the order when the item came back in. Delay is inconvenient but nobody's fault. Next order appears to have been processed quickly and efficiently - I got the dispatch notice a couple of days after the order and could track the… Read Full Review

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★★★★☆

“Excellent product excellent price, slow delivery”

Written on: 09/01/2015 by Clarence480 (1 review written)

I can't fault the product or the price. Designer brand with great, high-quality lenses, and the prescription is perfect. Good website with a lot of information, and the price was way less than the same glasses bought in the high street. My only minor complaint is that while the website is UK-based, my glasses actually came from Hong Kong. This information was not given at the time of purchase. As a consequence I placed my order on the 6th of October, it wasn't confirmed until the 9th, the… Read Full Review

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★★★★★

“Excellent”

Written on: 09/01/2015 by KysonMcKnight329 (1 review written)

Glasses were exactly as required, great price and fast friendly service. I would use again… Read Full Review

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★★★★★

“great service”

Written on: 09/01/2015 by 268Vaughan (1 review written)

Ordered some Gucci glasses online that I'd had my eye on for a while. Shopped around so knew the price was good. Glasses arrived withing two days of ordering. Would definitely use again… Read Full Review

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★★★★☆

“Good and cheap”

Written on: 09/01/2015 by wmMcCracken127 (1 review written)

Bought some contact lenses from here. Arrived relatively promptly (but have had lenses delivered quicker in the past) and were exactly what I was after. Packaging was good and items arrived undamaged. No issues to report… Read Full Review

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★★★★★

“Great service and value for money. Delivery was on time. ”

Written on: 09/01/2015

Great service and value for money. Delivery was on time… Read Full Review

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★★★★☆

“good service”

Written on: 09/01/2015

Nice glasses, exactly ad expected, delivered quickly, many thanks indeed… Read Full Review

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★★★★★

“Excellent quality glasses, just what the doctor ordered”

Written on: 09/01/2015 by Pattonmz243 (1 review written)

This company have sold me an excellent product, at a very competitive price. These glasses have become a firm favourite of mine. I use them out mountain biking, driving at night and looking cool during the day. Well I try to look cool. Postage and packing was good and I even got a quality glass cleaning kit free. What more can you ask?… Read Full Review

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★★★★★

“Great Service, Great Value - Faultless ! ”

Written on: 09/01/2015 by EssenceBall15 (1 review written)

Impressed with the service and really pleased with my Persol's The guys were great and handled it really well when I had a last minute change of heart on the model number. Thanks for being so helpful just how other sites should be. My glasses came with vari-focals lenses and work perfectly Good luck and I will for sure be back to order more sunglasses in future Thanks … Read Full Review

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★★★★☆

“Great Service”

Written on: 09/01/2015 by breeze99999 (1 review written)

Does exactly what it says on the tin! Good service, good products, cheap prices!… Read Full Review

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★★★★☆

“Very good service”

Written on: 09/01/2015

After having my eyes tested and needing a new pair of glasses, I checked the usual high street suspects. Boots, Vision Express etc. Realised I needed a 2nd mortgage to get the ones I wanted! So I scoured the web and found this company. Ordering process was effortless and easy. Communication was decent as well. The only downside was the length of time it took for them to arrive. I think they were waiting for my particular frame? If they could speed that up, it would be great. Apart from that… Read Full Review

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★★★★★

“Bolle Mojo-205/73 - size Standard | Sunglasses”

Written on: 09/01/2015 by Jeff4568 (1 review written)

Very pleased with the Glasses. Arrived on time and good quality product. Would use Smartbuy Glasses again. The price was also very good… Read Full Review

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★★★★★

“Quality, great value & quick!”

Written on: 09/01/2015 by mikebourne (1 review written)

Very prompt service, much cheaper than anyone else I could find online or in-store. Very large selection of current styles from best designers. Glasses arrived well packaged and quicker than expected. Will definitely be using again for both myself and family… Read Full Review

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★☆☆☆☆

“Lies lies lies”

Written on: 24/12/2014 by ArmaniAlexander (1 review written)

Now I'm sure that this review will be met by a standard response saying "brand popularity often leads to stock issues" blah blah blah but I need to draw your attention to the, so far, shocking service from this company! I ordered my Tom Ford prescription glasses 3 weeks ago. Last Friday I received an email saying that my frames had been passed to their "processing lab" for their "licensed opticians" to fit my lenses and should be with me within 5-7 days. Imagine my suprise when I received a… Read Full Review

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Smartbuyglasses's Comment

Written on: 05/01/2015

Dear Customer,

I am so sorry to hear that there are some issues with your order and information you got is contradictory.

Could you please contact us, so we can investigate what went wrong and fix this for you immediately?

Best Regards,

SmartBuyGlasses

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★☆☆☆☆

“Load of rubbish. ”

Written on: 23/12/2014 by Griffinoi405 (1 review written)

Bought some Ray Ban glasses a few weeks ago and they have already broken. Company not interested. Just said it was my fault. Don't touch with a barge pole. Appauling customer service, once they've got you money they are just not interested… Read Full Review

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Smartbuyglasses's Comment

Written on: 31/12/2014

Dear Customer,

We are sorry to hear that you Ray-Ban glasses are broken. Please note that we offer 100 days return and 2 year warranty on quality issue and manufacturer defect.

Please get in touch with us, our service manager will follow up with you immediately.

Best Regards,

SmartBuyGlasses

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★★★☆☆

“Fake or not?”

Written on: 21/12/2014

As per nearly every other review on this site, I stumbled across SBG via Google, the quality of the website looked good, extremely cheap and they have a registered address in Dorset England. Pretty good so far. Purchase was made and to be fair their email communication was ok although a few alarm bells went off when I noticed there was no contact number and delivery started to move into the 3rd week, but decided not to panic as I only paid £60 for a pair of £100 Spy glasses. Anyway finally… Read Full Review

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Service Manager Sbg's Comment

Written on: 22/12/2014

Dear Customer,

As I understand, you are concerned about the authenticity of your designer glasses. Please, be advised that SmartBuyGlasses guarantees all products are 100% Authentic.

We have several logistic facilities around the world located in Italy, Australia, Germany, the USA and Hong Kong. We have shipped products to over 100 countries since 2006. We will ship your item from one of these 5 locations depending on where the product is sourced and speed of delivery. Our goal is to get your item to you in the fastest and most efficient way.

If you are not satisfied with received glasses for whatever reasons, please, get back to us as soon as possible, so we could help you to organize return.

Best Regards,

SmartBuyGlasses

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★☆☆☆☆

“Lied about delivery times”

Written on: 17/12/2014 by McCoyya410 (1 review written)

I ordered a pair of Ski-Goggles for a neice they were advertised as 5-11 days delivey. I had the order confirmed, but after 11 days with no dlivery i queried the item. I was told that the item would be delivered in another 10 days , over 3 weeks from delivery. The company did not appologise but just tried to squirm out of it. they tried to pretend that the 5-10 days delivery was after they recieve it from their supplier even though it clearly states 'from order' on the website The… Read Full Review

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Service Manager Sbg's Comment

Written on: 17/12/2014

Dear Customer,

We regret to hear that you still have not received the item you ordered. I am sorry to hear that you order has some delays. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. Our purchasing team are working hard to source your item from our suppliers.

We would like to help you resolve this issue as soon as we can. Please contact us and we will get back to you once we receive your email.

Best Regards,

SmartBuyGlasses

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★☆☆☆☆

“Buy today expect in a months time”

Written on: 02/11/2014 by WestonMcCain (1 review written)

Ordered sunglasses and have been told it will take up to 4 weeks to ship the order. When you make the purchase this should be made clear!! Instead of offering little compensation for the inconvenience on you current purchase 'smart' glasses offer a discount on any new orders, why would I order anything else from this site and wait a month for the item!! Very slow process in putting the order through, took a few days after purchase to be told it will take up to 4 weeks to ship. So a wait of up… Read Full Review

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Service Manager Sbg's Comment

Written on: 03/11/2014

Dear Customer,

I am sorry to hear that you order has some delays. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. Howev

If you haven't received any update from us, please get back to us, we will try our best to resolve your issue as soon as we can.

Best Regards,

SmartBuyGlasses



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★☆☆☆☆

“Be prepared to wait ”

Written on: 23/10/2014 by Hackettib170 (1 review written)

If you want your prescription lenses quickly then don't use Smart Buy Glasses. I ordered Versace frames with prescription lens two months ago. After nearly three weeks I was eventually contacted and informed that the glasses were out of stock! Meanwhile my money was taken the same day I placed the order and it took them three weeks to check stock levels. Anyway they apologised and offered a 5% discount code so I decided to try again. I ordered tom ford glasses which said (fast shipping) at… Read Full Review

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Smartbuyglasses's Comment

Written on: 28/10/2014

Dear Customer,

I am sorry to hear that you haven't received your item yet. From time to time some delays may happen due to the brand's popularity/exclusivity or limited production line. In this case, once we receive notification that the glasses are delayed, we will immediately inform you and present several options.

If you haven't received any update from us, please get back to us, we will try our best to resolve your issue as soon as we can.

Best Regards,

SmartBuyGlasses

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★★★★★

“Great product at nice price”

Written on: 22/09/2014 by WilsonRalston (1 review written)

Great real ray ban not like the others from another site which I sent back as overpriced fake. Very happy and wearing on regular basis… Read Full Review

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