Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1642
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“The good and the bad”

Written on: 21/07/2016 by Maverick499 (1 review written)

The product is great, a good price, plus well packaged. BUT the delivery system is bonkers. If it cannot be delivered it is taken to a random address where you have a narrow window to pick it up. So Instead of the parcel being left with a neighbour or at a post Office Depot or a eg a Hermes pick up point, for me it was taken to a news agent which is on a busy high street (no parking), is only open certain days, and on those days it's only open a handful of hours. Deliveries by DPD or Hermes… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 21/07/2016

When I first used this company my order was delivered within 3 days so judging by that I left it quite late before re ordering thinking I'd get the same service,wrong . This last time it took 8 & by then had run out of lenses so went to a competitor who's order I received before smart buys. Plus I tried to do live chat but apparently they were too busy so tried emailing & still waiting for a response 3 weeks in. So no definitely wouldn't recommend… Read Full Review

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★★★★★

“Great service and prices”

Written on: 21/07/2016 by Higgins288 (1 review written)

Thank you for your service over the last few years I have been more than happy with the prices and delivery times that you have been offering and providing… Read Full Review

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★★★★★

“Fast a de Efficient”

Written on: 21/07/2016 by tqMcCollum379 (1 review written)

Good price, quality, service and delivery… Read Full Review

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★★★★★

“Perfect transaction”

Written on: 19/07/2016 by shBatchelor216 (1 review written)

Ordered contact lenses on the Saturday. They arrived on the bank holiday Monday just 2 days later. Product is great and price is excellent !!! Would happily recommend to anybody… Read Full Review

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★★★★★

“Great service”

Written on: 19/07/2016 by lionraj (1 review written)

Dubious when I found out that they were based outside the UK but perfect service including a return and I now have prescription glasses for half the price I would have paid in the UK. A pleasure to deal with. Made my prescription with no problems… Read Full Review

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★★★★☆

“Genuine RayBan Sunglases at great price”

Written on: 19/07/2016 by Duggan397 (1 review written)

Great, quality sunglasses at fantastic price. Website easy to use. Only issue was lack of information on delivery times, and tracking useless, very long delivery time… Read Full Review

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★★★★★

“Easy and efficient”

Written on: 12/07/2016 by Loreleip302 (1 review written)

Easy to use portal. Lens variety is extensive and no mimimum order, so you can try another make if previous ones don't suit you. Very efficient system and your spec is kept for future repeat orders, etc. Arrived quickly and were as expected. Might try another type next… Read Full Review

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★★★★☆

“I like the price but order turnaround times can...”

Written on: 11/07/2016 by Piercetm388 (1 review written)

I like the price but order turnaround times can sometimes be a little slow… Read Full Review

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★★★★★

“Great contact lenses”

Written on: 11/07/2016 by Vancel435 (1 review written)

Clariti multifocal 1 day contact lenses Much cheaper price than elsewhere and good service… Read Full Review

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★★★★★

“Excellent”

Written on: 10/07/2016 by Conley126 (1 review written)

Great service as always. I keep on coming back for my contacts. Airoptix are the best lenses I have tried on. Sits perfectly on the eye and doesn't dry eyes at the end of the day… Read Full Review

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★★★★★

“Best Service !!!”

Written on: 09/07/2016 by djNeville162 (1 review written)

Hi I order my glasses and was waiting 11 days ,I was so exited ,but i order wrong size ,when i phone the company they explain me about exchange or return clear and strait away recive emails with instructions so easy ,i did return them and recive my money back no problem , thank you… Read Full Review

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★★★☆☆

“long delivery”

Written on: 09/07/2016

Prices are keen, but this Company ships I think from Hong Kong. I ordered a pair of glasses frame and a pair of sunglasses, the glasses took over 2 weeks and the sunglasses over 5 weeks and at one stage where stated as no longer available for delivery but then arrived a few days later! To be honest the savings where not worth the hassle… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your feedback.

Rest assured that all of our products are 100% authentic as we have multiple distribution centers throughout the world and work with all of the manufacturers directly.

I apologize for the long delay with your order, if you could please contact our Service Manager and we will be glad to see exactly what happened with your order.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★☆☆

“Great glasses, not great service”

Written on: 09/07/2016 by Paris261 (1 review written)

I had a lot of trouble with the delivery of my order. When it finally arrived,the glasses were just what I wanted and very good… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your review and I apologize that you had a lot of issues with your delivery. If you could please contact us our Service Manager will be more than happy to see exactly what happened.

In the meantime, I am happy to hear you were satisfied with your item.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Good quick service”

Written on: 08/07/2016 by Doddig36 (1 review written)

Product arrived quicker than expected and was exactly as described on the website. Will be using this site again… Read Full Review

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★☆☆☆☆

“Dont Use - very slow”

Written on: 08/07/2016 by Collinszw397 (1 review written)

orders a pair of glasses, they arrived and they are good. However, it took over 3 weeks for them to arrive. They advised a quick turnaround on glasses. I found out form there French courier that the glasses were stuck in french customs. Use someone else if you want your glasses to arrive before your holiday… Read Full Review

Service Manager Sbg's Comment

Written on: 08/07/2016

Dear Customer,

Thank you for your feedback and I sincerely apologize for the inconvenience this caused. Although it does not happen often, there are times when an item is inspected by customs upon arriving in the country.

Have a great day.

Sincerely,
John

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★★★★★

“Very good glasses with great price”

Written on: 08/07/2016 by HarryCarpenter203 (1 review written)

I received my order very quickly and was up to date with the process. Everything went smoothly. Definitely will recommend to friends when they're looking for glasses. Mine are perfect. Couldn't find the right size here in Estonia so decided to order from Smart Buy Glasses - made a right choice. Thanks for fast service and delivery. All the best for the future! Cheers!… Read Full Review

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★☆☆☆☆

“UN SMART BUY”

Written on: 08/07/2016

For two months i have been waiting for my sunglasses never again will i deal with you its a pair of ray ban sunglasses not the crown jules very bad service indeed… Read Full Review

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★★★★☆

“Good comms and delivery. ”

Written on: 08/07/2016 by EdwardThurston58 (1 review written)

Good comms and delivery. Extra pair I returned were refunded immediately with no problem. More info on sizing on website would help… Read Full Review

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★★★★☆

“Replacement Contact Lenses”

Written on: 07/07/2016 by McNeill1990 (1 review written)

I have a monthly replacement contact lens thing set up with Boots and sometimes the monthly replacement lenses are late or held up by Boots if I'm due an annual eye test (very annoying). This is when I rely upon Smart Buy Glasses. I also use thee guys if I run out due to damage to any of the lenses. Ordering process very good. Updates to confirm order status good and they're always delivered on time. Highly recommended… Read Full Review

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