Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1529
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Great service”

Written on: 11/04/2016 by MrsMonty2 (1 review written)

Website was easy to use, constant communication and updates about my order. Love my glasses thank you… Read Full Review

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★☆☆☆☆

“Faulty glasses appear to be seconds.”

Written on: 11/04/2016 by OrionBond (1 review written)

I was very disappointed. I was concerned that the glasses would be copies but the website assures that they are genuine. The glasses took a long time to arrive and the arms are very uneven. My optician says they cannot straighten them without risking damaging the hinges. I am forced to return them and hope I will receive a speedy refund as I will now have to ask my optician to order the same frames for me… Read Full Review

Service Manager Sbg's Comment

Written on: 12/04/2016

Dear Customer,

I do sincerely apologize for any inconvenience and disappointment that the frame issue had caused you.

I genuinely hope that you would use our services again and we will make sure to serve you well next time.

Best Regards,
John
SmartBuyGlasses

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★★★★★

“Great looking glasses”

Written on: 11/04/2016 by Williamson16 (1 review written)

The glasses I had made for me are of extremely high quality and are great locking. I have not seen any other wearing my style, which is good, the cost too is a big part of my choosing Smartbuy glasses. I will be buying another pair. Kind Regards … Read Full Review

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★★★★★

“Now we need a Summer!”

Written on: 11/04/2016

Excellent service from start to finish. The web site is very detailed with all the information needed to make the correct choices. Delivery tracking is great for keeping an eye on progress and the delivery arrived right on the expected date. Overall about 5 working days which was fine. The glasses were well packaged with box, case and the complimentary care kit including cleaning spray and cloth. I'm absolutely delighted with the sunglasses and feel that I have been well looked after. I feel… Read Full Review

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★★★★☆

“Great glasses”

Written on: 10/04/2016 by Elche286 (1 review written)

They lose one star because there was a slight problem right at the end with delivery tracking. But the product did arrive and the glasses are amazing considering how much cheaper they were than the price I was quoted in high Street for identical glasses. Would definitely recommend and will be ordering from them again… Read Full Review

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★★★★☆

“Amazing value for your money”

Written on: 10/04/2016 by Castro183 (1 review written)

I can't fault buy smart glasses amazing value for money easy to put your all your information on their purchase page My glasses were here within a week from purchase to delivery I also tracked them with the tracking code provided Everyone asks me I like your glasses where did you get them from I say from this amazing website Buysmartglasses.com There is nothing that I didn't like about this company as I have purchased 2 pairs of designer glasses from them and if you know the name of the… Read Full Review

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★★☆☆☆

“Long delivery, bent frames and poor fitting lenses”

Written on: 10/04/2016

Firstly the delivery took a long time as the glasses were manufactured in Hong Kong. The frames were bent which means they don't sit straight on my face. I have taken them to 2 different opticians to resolve this however they are Still not right with one of the arms curving slightly downwards. The lenses fit poorly into the frames and the grinding of the lenses can be clearly seen around the frame. This was my first order with you and I am not a happy customer… Read Full Review

Service Manager Sbg's Comment

Written on: 11/04/2016

Dear Customer,

Thanks for your review.

I do regret to hear the frame and lens issue regarding your purchase. To make sure if we could offer any further assistance to resolve the issue for you, would you please contact our service manager (the contact information is under the tab of "Overview" on this review page)?

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Excellent ”

Written on: 10/04/2016 by 22Meier (1 review written)

Excellent product and the best price I found on the internet for my Tom Ford aviators. I plan to buy my glasses frames from Smartbuy glasses too! Customer service was both prompt and professional. I highly recommend this company… Read Full Review

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★★★★★

“Very good”

Written on: 10/04/2016 by TrystanDempsey (1 review written)

I had my glasses done with prescription and was very happy with the result! I would recommend. Delivery was normal timing considering the lenses had to be put on… Read Full Review

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★★★★★

“Very, very good”

Written on: 10/04/2016 by 324Kidd (1 review written)

All round great service, tracking could be improved from a customer experience point of view but overall very satisfied… Read Full Review

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★★★★★

“SURPRISED AT SERVICE”

Written on: 10/04/2016 by Roachmu321 (1 review written)

A little nervous ordering the first pair as they are a foreign Co, but have ordered a second pair and all is hunky dory, would recommend others to try them. I only ordered the frames as I have the lenses installed by another specialist so I can't give feedback on lenses but the actual frames were original and not fake and half normal price, they were persols… Read Full Review

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★★★☆☆

“Great prices but SLOW delivery”

Written on: 10/04/2016 by PresleyRussell (1 review written)

It is a great website with lots of choice and a very good pricing compared to the high street retailers. The only problem is that some of the products on the website are not actually available and the delivery time is very long since the glasses are shipped from Hong Kong. So not a huge deal but something to keep in mind… Read Full Review

Service Manager Sbg's Comment

Written on: 12/04/2016

Dear Customer,

Thanks for your review.

We appreciate your feedback regarding the delivery service, I will forward your feedback to our logistics so that we could make sure this area will be improved.

I hope that we will welcome you again at SmartBuyGlasses.

Best Regards,
John
SmartBuyGlasses

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★★★★★

“Great value for money!”

Written on: 10/04/2016 by JefferyJohnson1965 (1 review written)

Purchased round Ray-ban prescription glasses. Amazing price, probably half price from a normal optician walk in high street shop. Easy to fill in details, quite straight forward. Took a while to arrive but it is understandable coming from the other side of the world. The packaging was very appropriate, came with original ray-ban glasses case for protection. Also came with a little set for cleansing the glasses with a small spray and another little cloth and a small star pointed screw and… Read Full Review

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★★★★★

“Everything is very transparent. Great choice of...”

Written on: 10/04/2016 by NolaBarton432 (1 review written)

Everything is very transparent. Great choice of different brands and models of sunglasses. Above all delivery was really fast… Read Full Review

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★★★★☆

“Good Value and Quick Shipping”

Written on: 10/04/2016 by 133Browne (1 review written)

I bought a pair of Maui Jim sunglasses from SmartBuyGlasses last week and had bought a similar pair the week before at retail in the US. So first let's review SBGs and then Maui Jim. SBGs got my order and shipped within a couple of days from HKG. At first I was a bit concerned since I had ordered from SBG USA. Shipping was both free and quick. When received it is apparent that these are genuine made in Japan Maui Jim sunglasses. The only difference between the pair I bought at retail in… Read Full Review

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★★★★★

“Excellent”

Written on: 09/04/2016 by geoant76 (1 review written)

A fantastic pair of sunglasses and excellent service, surprised to find them coming from Hong Kong but right on time, well done… Read Full Review

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★★★★★

“Prada Glasses”

Written on: 08/04/2016 by deanx69 (1 review written)

Exceeded expections, bought Prada glasses with progressive lenses. Super cheap… Read Full Review

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★★★★☆

“Great prescription sunglasses”

Written on: 08/04/2016 by Nathanial129 (1 review written)

I wanted these chiefly for sailing and power boating and they are brilliant especially with the polarization.I also need glasses for skiing and cycling and here they are slightly too small to prevent my eyes from watering when going fast. When cycling it is not a problem if there is no wind and although I haven't tried them for skiing yet I know they will be a problem. For everyday wearing they are great. When I come to get a new pair I shall look for something with a better eye coverage.It is… Read Full Review

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★★★★★

“Tom Ford Sunglasses”

Written on: 08/04/2016 by Johnny.D (1 review written)

Over the moon with my new purchase. The Sunglasses were a replacement for a pair i had lost, and after looking around, found these Guys to be very good on their prices. I would have no problems recommending Smart Buy Glasses to anyone looking to buy from a Genuine Caring Company… Read Full Review

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★★★★☆

“high quality and good customer support”

Written on: 08/04/2016 by KathrynHopkins (1 review written)

Really pleased with the quality of the prescription sunglasses I ordered. While quite expensive the fit and finish of the lenses and general presentation is very good. I will order from smartbuyglasses again… Read Full Review

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