Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
990
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★☆☆☆☆

“Terrible customer service”

Written on: 28/06/2015 by Adonis54 (1 review written)

Took numerous attempts to get a response from company in order to get them to honor their 'Best Price Guarantee.' They do not answer emails or respond to callback request. Great until you need customer service and then you'll wish you purchased elsewhere… Read Full Review

Service Manager Sbg's Comment

Written on: 29/06/2015

Dear customer,

Taking the advantage of our global supply chain, we are offering a better service of "Best Price Guarantee". We currently don't have delays or issues for email response and phone service, probably our replies were filtered as spam, would you please send your order number to our service manager so that we could double check if we need to assist you further? Thanks!

Yours,
SmartBuyGlasses

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★★★★★

“Carrera sunglasses ”

Written on: 28/06/2015 by 1956Davidson (1 review written)

Very well priced compared to other online outlets. Swift delivery and a great service. Would not hesitate to recommend to others… Read Full Review

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★★★★☆

“Very happy with the service ”

Written on: 28/06/2015 by Reidn313 (1 review written)

Good price, speedy delivery and a happy wife!… Read Full Review

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★★★★★

“Ordered two pairs from here now...GENUINE & VERY GOOD...”

Written on: 27/06/2015 by Leonardlq352 (1 review written)

Couldnt find the pair I wanted anywhere else. And the price for the same pair of sunnies in other colours were way higher than Smart Buy Glasses. I was suspicious. You have to pay for delivery which is not cheap BUT the deliver method is high quality, track-able and efficient. Free spray cleaner and extra cloth too. Not sure how they do it, but they do… Read Full Review

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★★★★☆

“Very good service”

Written on: 27/06/2015 by 14Kane (1 review written)

I found the service to be very good with speedy delivery. The website is good looking and very easy to use. Paying for goods through PayPal is a plus also… Read Full Review

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★★★★★

“Excellent ”

Written on: 27/06/2015 by Marenf93 (1 review written)

Excellent customer service and product. Kept informed of order rogues at all times. Very pleased… Read Full Review

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★★★★☆

“Contact Lenses from Smart Buy Glasses”

Written on: 27/06/2015 by ByronPenn (1 review written)

I've just re-ordered my third or fourth set of contact lenses from Smart Buy Glasses. Really pleased with the service. Delivery within a few days and prescription correct. A fair bit cheaper than Tesco Opticians and delivered to the door rather than collecting in store or paying a delivery charge. And they email you to remind you to re-order before your current stock runs out - really helpful… Read Full Review

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★★★★★

“Bought Daily's online”

Written on: 27/06/2015 by YadiraDelaney325 (1 review written)

Great service, bought 30 days worth of Daily contact lenses online and they turned up in two days. Very good communication by email throughout. Will be buying from them in the future and recommending them to all. (I'm based in Northern Ireland)… Read Full Review

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★★★★☆

“Smart Buy Contacts”

Written on: 27/06/2015

Around half the price I used to pay for the same brand contacts, just remember to allow an extra couple of days for postage, worth it for the savings… Read Full Review

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★★★★★

“Very happy with my boss glasses”

Written on: 27/06/2015 by Asher252 (1 review written)

I found many bad reviews for this company, but gave it a go anyway. And guess what! I've got my glasses few weeks later and I am very happy with them. So doubters - doubt, but those who need very generously priced specs - feel free and safe to buy them here. Best regards, A guy from London… Read Full Review

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★★★★★

“1-Day Acuvue Moist 90 Pack ”

Written on: 27/06/2015 by Lizbeth262 (1 review written)

I have not been a customer of Smart Buy Glasses for very long but so far I have found their service second to none. Their delivery is swift and I like the fact that I am able to change my delivery address without any fuss. I recently experienced a minor issue which the customer service team resolved promptly. Thank you for such good prices and service… Read Full Review

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★★★★★

“Worth the Price”

Written on: 27/06/2015 by rgTrujillo244 (1 review written)

The website is really easy to use, wide range of choice and I received my lenses as per the forecast when I purchased them online. I will definitely keep buying them with Smart Buy Glasses… Read Full Review

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★★★★★

“Contact Lenses”

Written on: 27/06/2015 by Upton292 (1 review written)

I ordered my contact lenses on line after running out of them from my opticians, they came within a couple of days without having express delivery. They are exactly my usual make and prescription I am very pleased and would use this site again… Read Full Review

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★★★★☆

“good value and excellent service”

Written on: 27/06/2015

Lenses are very competitively priced and always arrive within a couple of days of being ordered… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 27/06/2015 by ZavierAlvarez (1 review written)

Terrible customer service and most of the website stock is not up to date, don't order if you want them quick!… Read Full Review

Service Manager Sbg's Comment

Written on: 29/06/2015

Dear Customer,

I regret to hear that if we had delays for your order, would you please send your order number to our service manager so that we can assist you further?

Regards,
SmartBuyGlasses

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★★★★★

“Excellent delivery time and product”

Written on: 27/06/2015

Ordered these from Smartbuy as they were the cheapest I could find online. Glasses arrived very quickly and product was of the highest quality with great case… Read Full Review

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★★★★☆

“ok...”

Written on: 27/06/2015 by Quinnef307 (1 review written)

customer service is ok :)but could to be a little bit cheaper. Thats all… Read Full Review

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★★★★★

“Great prices, free shipping”

Written on: 26/06/2015 by Hayley_n (1 review written)

I've been buying contact lense from smartbuyglasses.co.uk for about six months now. I always search around online for the best prices first and look for websites with discount codes, but they more than often always have the best prices. The lenses I buy are always as expected - i.e. The genuine brand and arrive quickly within the time frame given. They offer free shipping too! Which is great as shipping always tends to bump up the price. I also love that you can collect rewards for each… Read Full Review

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★★★★★

“Fantastic Speedy Service”

Written on: 25/06/2015 by ctCunningham190 (1 review written)

Excellent service, glasses recieved much quicker then anticipated.. Would definitely recommend Smart Buy Glasses and will be using again in the future… Read Full Review

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★★★★★

“Name brand contacts for good price”

Written on: 25/06/2015 by Kathyr73 (1 review written)

I've ordered a couple times, a good price, came straight away, pleased with them… Read Full Review

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