Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
72% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Genuine Ray Bans”

Written on: 31/07/2013

I already own 2 pairs of Ray Bans..but one of them got damaged so I claimed on my insurance...after they coughed up the payment I started to look for the best prices..but also being careful they were not fakes....there are a LOT out there so be careful..After much searching I noticed this company offering the best prices..Freed delivery..AND..having the pair I was looking for (they are hard to find now)..I was at first a bit wary because of where they were coming from...but I did more research… Read Full Review

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★☆☆☆☆

“Never arrived then... communication stopped.”

Written on: 31/07/2013

It started well - order taken quickly, promise of delivery in a couple of weeks. Couple of weeks later, not status change on order. But company quick to reply to my query "it's on it's way!" A week later... still nothing. Decide to ask for a refund as I needed the sunglasses for a holiday and guess what... no reply, to numerous messages. and have now had to get John Lewis credit card involved to recuperate my money. I wish I had read trustpilot before placing the order. This company is clearly… Read Full Review

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★★★★☆

“Good Experience and great price”

Written on: 26/07/2013 by David1964 (1 review written)

Like a lot of people I was a little concerned when I seen they were shipped from Hong Kong as its well known that there are a lot of fakes around that area, but after a lot of research I was happy they were genuine company and decided to go for it. I ordered my rb2132 wayfarers 15 July. I received all the details and tracking information the next day saying glasses were dispatched. 3 days later they arrived and having owned wayfarers for many years I checked them fully against another genuine… Read Full Review

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★★★★★

“Full range, good price and delivered quickly”

Written on: 24/07/2013 by jb8748 (1 review written)

I wanted a particular model of Rayban and with polarised lenses, other than ordering direct from Rayban at a much higher cost smartbuyglasses were to only place I could find what I wanted. I was worried how long I'd have to wait as mine were not on fast dispatch and I was told delivery could take 11 days - tight for my holiday. However just one day after ordering I received my despatch note and tracking number. The glasses were with me (from Hong Kong) a day or two later. If you know what you… Read Full Review

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★★★★☆

“Very Happy”

Written on: 24/07/2013

I was pleased with the service smartbuyglasses provided me. The price was very good, and the postage was smooth, with the item arriving as described. I was also impressed with the level of customer service provided - all my questions were swiftly answered and I felt the company 'cared' about me as a customer. Would definately use them again and recommend to a friend… Read Full Review

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★★★★★

“Time for the Vintage Look”

Written on: 22/07/2013 by pd240 (1 review written)

They do what they say, as long as you are patience and allow for them to contact you via email and wait for there delivery time you really can not go wrong. I am not bothered that the glasses were shipped from HK, SBG could get them and for a great price… Read Full Review

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★★★★☆

“GREAT deal!”

Written on: 18/07/2013

For authentic, high quality sunglasses, at the price I bought them for, I can't be any more satisfied than I am at the moment. Buying online is never ideal, as you are not sure if what you are buying is what you are going to get, but I received exactly what was advertised. Great website, and I would HIGHLY recommend it to anyone… Read Full Review

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★★★★☆

“Fast and satisfied”

Written on: 17/07/2013 by Vrada (1 review written)

I ordered a prada sunglasses,it was fast shipping and the prices is cheaper from other shop.And of course good quality,for sure i will back to this shop… Read Full Review

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★★★★★

“Perfect quality, extra fast delivery! I TOTALLY...”

Written on: 15/07/2013 by valeria888 (1 review written)

Ok so at first I thought HongKong+low price=scam. I placed an order for Ray Ban aviators anyway because I like taking risks and... SURPRISE! Ordered on friday 12th July, got the sunglasses on monday 15th July in the morning. THEY ARE TOTALLY NOT FAKE AND IF THEY ARE... well in that case I must give credit to the manufacturer because they appear FLAWLESS and have all the original Ray Ban marks such as: - the case is the original one - no hanging tags (which is a sign of imitation RayBans) -… Read Full Review

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★★★★☆

“Excellent pair of sunglasses, delivery could be faster!”

Written on: 12/07/2013

Excellent pair of sunglasses, delivery could be faster!… Read Full Review

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★★★★☆

“Great product and price, delivery could be faster”

Written on: 12/07/2013 by James_S_C (1 review written)

I bought a pair of Persol PO3020S at almost half the price I would have paid on the high street in London. The site said that they would be delivered in 5-11 days, in the end it took 13 days but I was kept informed by email at each stage so that I knew how the order was progressing. I was even able to get updates from the courier firm that flew my glasses in from Italy. I am very happy with the quality of my glasses and would definitely use them again. I'm knocking one star off the review… Read Full Review

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★★★★★

“ray ban wayfarer”

Written on: 10/07/2013

dubious at first when i saw were the head office was, ordering was easy told you if they was in stock when ordered, came within 4 days via various countries but all good, and was impressed with quality… Read Full Review

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★★★★★

“Excellent/Fast service, big range, great quality”

Written on: 03/07/2013 by Guest_12 (1 review written)

Excellent/Fast service, big range, great quality… Read Full Review

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★★★★☆

“Very pleased ”

Written on: 01/07/2013

I ordered my husbands bvlgari glasses from smartbuy glasses I had not read any reviews about them before I ordered them I became concerned when they hadn't arrived after the time slot given looked up this site and was mortified I thought I had been well and truly ripped off I emailed the company a few times but had no reply ! Well I did get the replies but they had gone into SPAM they were very helpful and tried to put my mind at rest . The glasses arrived today they are fantastic really… Read Full Review

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★☆☆☆☆

“very cheap quality”

Written on: 01/07/2013 by rajoool (1 review written)

bought rayban aviator gold plated from smart buy rayban and paid 21£. these glasses are of very cheap quality that is available for just 3 - 5£ in uk. and the glasses shown on their website is to deceive you. not worth the money you pay, so positive not recomending to anyone… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 30/06/2013

Just don't... Poor communication take money instantly and then not care when you receive your glasses took nearly a whole month for date of order Not worth the money you save all the hassle involved avoid… Read Full Review

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Robthewasp's Comment

Written on: 02/08/2013

completely agree......im 4 weeks in and still haven't received my order

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★★★★★

“good company to deal with”

Written on: 28/06/2013

excellent company service kept me informed all the time about progress of my order.would definitely use this company again plus the fact glass frames were about eighty pounds cheaper than from my opticians.excellent company… Read Full Review

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★★★★★

“Ray Ban Glasses”

Written on: 27/06/2013

I was looking for some new Ray Ban Sun Glasses and came across Smart Buy glasses online, I found that they were in fact £40 cheaper than I could buy at my shopping centre and also cheaper than anywhere else online, a real bargain. I ordered my glasses on a Sunday afternoon and they arrived on the Tuesday, I couldn't believe how quickly they were delivered, which was free, I also got a free lens kit, and a 100 day return policy. I would definitely recommend Smart Buy Glasses… Read Full Review

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★★★★★

“Ray Ban Wayfarer 2132 Sunglasses”

Written on: 27/06/2013 by Cumberbirch (1 review written)

I went to a lot of trouble to find a company that could supply a particular model that were also Polarised and could deliver very quickly. I telephoned to ask if my order would be ex stock and was informed that indeed it was.I placed the order after this confirmation. The order was treated efficiently and soon I was informed of the tracking route. I was amazed that the route started in Hong Kong and felt let down because I thought there was no chance I would receive the glasses before going… Read Full Review

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★★★★★

“Would buy again”

Written on: 27/06/2013

The web site was easy to use, was keept informed about delivery status and delivery only took a couple of days. Excellent service, would buy again… Read Full Review

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