Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1500
86.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“the overall of the product is pretty good and the...”

Written on: 04/04/2016 by Myrick467 (1 review written)

the overall of the product is pretty good and the delivery is fast. a good online shopping experience!… Read Full Review

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★★★★☆

“prompt and reliable service”

Written on: 01/04/2016

This is a great service, I received my contact lenses promptly, well packaged and good quality lenses, I have since re ordered as it is good value for money… Read Full Review

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★★★★★

“Glasses arrived soon. Good purchase, quality and price”

Written on: 01/04/2016 by 243Silva (1 review written)

Glasses arrived soon. Good purchase, quality and price… Read Full Review

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★★★★★

“great service”

Written on: 01/04/2016 by AriellaWoodruff (1 review written)

I ordered my contact lenses and they arrived very quickly… Read Full Review

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★★★★★

“Brilliant value”

Written on: 01/04/2016 by Fowlerdg488 (1 review written)

This is the second pair of prescription glasses I have bought and they continue to be fantastic value for money. The same frames are nearly three times the price in shops and the service is excellent. I have never had to wait long for my glasses and am able to track the progress on line. I would highly recommend them, and have done as friends have used them as well!… Read Full Review

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★★★★☆

“Very efficient, easy ordering.”

Written on: 01/04/2016 by Vogelsm1964 (1 review written)

Easy to order, contact lenses arrived within 3 days and a big saving on high street contact lens prices. Only niggle is loyalty discount system did not work on last order and had to email a couple of times to get sorted. Other than that a very easy and efficient way of ordering my contact lenses… Read Full Review

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★★★★★

“Excellent Value,good service and easy ordering make it...”

Written on: 31/03/2016 by D614iana (1 review written)

It is great you have improved your service,used to have to wait days for an order now just 4 days.Your easy to use web site is good too. Had a problem with an order recently when I ordered the wrong thing and it was good to use the chat line , the girl on the other end was very paitient and helpful… Read Full Review

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★☆☆☆☆

“Deceptive”

Written on: 31/03/2016 by 161Monroe (1 review written)

Ordered prescription glasses that were in stock according to the website. I paid for them when ordered and 10 days later I recieved an email saying they were discontinued. It's been a couple of days and I have not yet been credited for these. I am opening a dispute in PayPal. Please don't waste your valuable time and money on a company that cannot be honest. I understand an out of stock may happen sometimes but to wait 10 days to inform you and then not immediately refund your… Read Full Review

Service Manager Sbg's Comment

Written on: 31/03/2016

Dear Customer,

Thanks for your review.

My sincerest apologies for the stock issue regarding your order.

On rare occasions, manufacturer discontinues a product before we are able to remove it from our website. I apologize for the delay and confusion this may have caused you.

Would you please use our contact details under the tab of "Overview" to forward your order ID to our service manager, we will make sure you will receive the full refund without any issue.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Very helpful and understanding staff member. Kept in...”

Written on: 30/03/2016 by Persoljohn (1 review written)

Very helpful and understanding staff member. Kept in touch with emails and enabled a very pleasant buying experience. Quality frames at excellent price. Thank you!… Read Full Review

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★★★★★

“Smart Buy Glasses - Quality Service, great prices ...”

Written on: 30/03/2016 by daveyoggy (1 review written)

Large selection of products at competitive prices, easy to interact with and fast/trackable delivery service. Would definitely use again! From a very satisfied customer… Read Full Review

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★★★★★

“MyDay Daily Disposable 30 Pack ”

Written on: 30/03/2016 by 1952Farrell (1 review written)

Excellent product, delivery and service. Highly recommend… Read Full Review

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★★★★★

“Great service”

Written on: 30/03/2016 by JuditD (1 review written)

Orders are shipped very quickly. Communication is fantastic, they send emails in every stage from the order to delivery. They have money back guarantee and a super bonus system. Their website can be searched very easily and I can save the items I purchased, for the next time. Shipping is free. Strongly recommended… Read Full Review

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★★★★★

“Trusted company”

Written on: 30/03/2016 by Rubyrhubarb (1 review written)

Super fast delivery, kept up to date on the process from order to receiving the glasses, via regular emails. The actual glasses are just beautiful and I have people comment on how striking they are daily. Would 100% recommend buying from smartbuyglasses!… Read Full Review

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★★★★★

“Fast and easy”

Written on: 29/03/2016 by DwayneRoberts77 (1 review written)

I ordered a pair of Persol sunglasses and am very pleased with the process and service I received. I was concerned as I hadn't used SBG previously but everything was fine, fast delivery, well priced and great glasses. I will look here next time I'm looking for optical products… Read Full Review

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★★★★★

“Polo new glasses”

Written on: 28/03/2016 by Caitlinv392 (1 review written)

Everything arrived on time, the quality of the glasses was perfect and the lenses are exactly what I needed. A great service which I would definitely recommend as the price is so good. In the shop glasses+lenses was £250 From smartbuyglasses £110 … Read Full Review

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★★★★☆

“Good glasses, lousy cases”

Written on: 24/03/2016 by McPherson485 (1 review written)

I liked the glasses but the anti-reflective coating was not good. The cases are not good as the zips jam a lot despite taking care to keep them clear of debris etc. I would prefer convenient snap-shut cases… Read Full Review

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★★★★☆

“Good website”

Written on: 24/03/2016 by LunaMcKenna393 (1 review written)

Cheaper than the UK high street, good selection of frames and items delivered quickly… Read Full Review

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★★☆☆☆

“Long time to arrive, poor communication, good glasses”

Written on: 20/03/2016

Once ordered I received an email with order number and info to track progress of order online. My order then stated it was in the first process for 2 weeks. After no progress I emailed, no response in 24 hours even though the website claims to respond to all enquiries in 24 hours. Emailed again, response within a few hours, order had in fact moved through all stages and in the process of being shipped. Still took another 4 days to arrive. However once arrived very happy with the glasses… Read Full Review

Service Manager Sbg's Comment

Written on: 21/03/2016

Dear Customer,

Thanks for sharing your shopping experience.

We do apologize for the delays in assisting you with your inquires. From time to time when we have a large amount of customers' inquires, it might take a bit longer for us to get back to our customers which I do apologize for that.

I am glad to hear that you are happy with the product, I hope you will enjoy them.

Regards,
John

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Service Manager Sbg's Comment

Written on: 21/03/2016

Dear Customer,

Thanks for sharing your shopping experience.

We do apologize for the delays in assisting you with your inquires. From time to time when we have a large amount of customers' inquires, it might take a bit longer for us to get back to our customers which I do apologize for that.

I am glad to hear that you are happy with the product, I hope you will enjoy them.

Regards,
John

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★★★★★

“Great buy”

Written on: 19/03/2016

Smartbuyglasses is my first choice for Sunglasses and Spectacles. The best brands, best prices and great service. Totally recommended… Read Full Review

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★☆☆☆☆

“Disastrous frustrating purchase and poor customer service ”

Written on: 18/03/2016 by Kath9876 (1 review written)

My glasses arrived a few weeks ago and the focal point on the lenses is completely wrong (too high) making the glasses impossible to use. I was never asked to give vertical measurements when i ordered, which my optician has now said would be absolutely necessary for progressive lenses to be accurate. I have been trying to arrange replacements with customer service but they have stopped responding to my emails. Have wasted a lot of money. It's very upsetting. Wouldn't recommend… Read Full Review

Service Manager Sbg's Response to Kath9876's Review

Written on: 21/03/2016

Dear Customer,

I do regret to hear the prescription lens issue regarding your purchase.

Please don't worry, as advertised, we offer 100% satisfaction guarantee for our lens, we are happy to replace them without any charge for you or have the lens cost refunded.

Would you please directly send your order number to our service manager so that we will resolve the issue for you as soon as possible?

Regards,
John

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Kath9876's reply to Service Manager Sbg's Comment

Written on: 21/03/2016

I had been in touch with Marjorie about all this a few weeks ago, but she has now stopped responding to emails so I have not been able to resolve things through your customer service team, and in the meantime, have no glasses to use. Can someone call me to talk through?

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Service Manager Sbg's reply to Kath9876's Comment

Written on: 23/03/2016

Dear Customer,

Thanks for your reply.

I do apologize for any inconvenience that had caused you.

In order for us to be able to contact you, would you please send your order ID to our service manager?

Regards,
John

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Kath9876's reply to Service Manager Sbg's Comment

Written on: 23/03/2016

I eventually managed to call someone else who dealt with my complaint, but still don't feel it's been a satisfactory resolution (company policy overriding common sense and any sense of empathy) given the extremely poor customer service I received, not to the mention all the extra costs I've now got trying to get another optician to sort the glasses out over in the UK so that I can actually wear them. Very disappointing.

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Service Manager Sbg's reply to Kath9876's Comment

Written on: 25/03/2016

Dear Customer,

Thanks for your feedback.

I do regret to hear that you didn't receive a satisfactory solution. I am more than happy to review the services provided so that we will be able to improve our service level accordingly.

Since the order information is sensitive for publication, it would be much appreciated if you could send your order ID to our customer service and ask that email to be forwarded to Service Manager Jack.

Best Regards,
John
SmartBuyGlasses

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Kath9876's reply to Service Manager Sbg's Comment

Written on: 06/04/2016

So I have been in touch with him about my frustrating experience, and still not a satisfactory outcome. I would warn anyone from purchasing glasses online from this company as they don't ask for the detailed measurements required to ensure that the glasses lenses are accurate, and then to try to fix the problem is very complicated once you've had your glasses delivered (inaccurately), and it is very stressful then not having the correct glasses for over a month whilst dealing with customer service, who have been less than sympathetic.

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