Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1614
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“I like the price but order turnaround times can...”

Written on: 11/07/2016 by Piercetm388 (1 review written)

I like the price but order turnaround times can sometimes be a little slow… Read Full Review

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★★★★★

“Great contact lenses”

Written on: 11/07/2016 by Vancel435 (1 review written)

Clariti multifocal 1 day contact lenses Much cheaper price than elsewhere and good service… Read Full Review

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★★★★★

“Excellent”

Written on: 10/07/2016 by Conley126 (1 review written)

Great service as always. I keep on coming back for my contacts. Airoptix are the best lenses I have tried on. Sits perfectly on the eye and doesn't dry eyes at the end of the day… Read Full Review

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★★★★★

“Best Service !!!”

Written on: 09/07/2016 by djNeville162 (1 review written)

Hi I order my glasses and was waiting 11 days ,I was so exited ,but i order wrong size ,when i phone the company they explain me about exchange or return clear and strait away recive emails with instructions so easy ,i did return them and recive my money back no problem , thank you… Read Full Review

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★★★☆☆

“long delivery”

Written on: 09/07/2016

Prices are keen, but this Company ships I think from Hong Kong. I ordered a pair of glasses frame and a pair of sunglasses, the glasses took over 2 weeks and the sunglasses over 5 weeks and at one stage where stated as no longer available for delivery but then arrived a few days later! To be honest the savings where not worth the hassle… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your feedback.

Rest assured that all of our products are 100% authentic as we have multiple distribution centers throughout the world and work with all of the manufacturers directly.

I apologize for the long delay with your order, if you could please contact our Service Manager and we will be glad to see exactly what happened with your order.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★☆☆

“Great glasses, not great service”

Written on: 09/07/2016 by Paris261 (1 review written)

I had a lot of trouble with the delivery of my order. When it finally arrived,the glasses were just what I wanted and very good… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your review and I apologize that you had a lot of issues with your delivery. If you could please contact us our Service Manager will be more than happy to see exactly what happened.

In the meantime, I am happy to hear you were satisfied with your item.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Good quick service”

Written on: 08/07/2016 by Doddig36 (1 review written)

Product arrived quicker than expected and was exactly as described on the website. Will be using this site again… Read Full Review

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★☆☆☆☆

“Dont Use - very slow”

Written on: 08/07/2016 by Collinszw397 (1 review written)

orders a pair of glasses, they arrived and they are good. However, it took over 3 weeks for them to arrive. They advised a quick turnaround on glasses. I found out form there French courier that the glasses were stuck in french customs. Use someone else if you want your glasses to arrive before your holiday… Read Full Review

Service Manager Sbg's Comment

Written on: 08/07/2016

Dear Customer,

Thank you for your feedback and I sincerely apologize for the inconvenience this caused. Although it does not happen often, there are times when an item is inspected by customs upon arriving in the country.

Have a great day.

Sincerely,
John

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★★★★★

“Very good glasses with great price”

Written on: 08/07/2016 by HarryCarpenter203 (1 review written)

I received my order very quickly and was up to date with the process. Everything went smoothly. Definitely will recommend to friends when they're looking for glasses. Mine are perfect. Couldn't find the right size here in Estonia so decided to order from Smart Buy Glasses - made a right choice. Thanks for fast service and delivery. All the best for the future! Cheers!… Read Full Review

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★☆☆☆☆

“UN SMART BUY”

Written on: 08/07/2016

For two months i have been waiting for my sunglasses never again will i deal with you its a pair of ray ban sunglasses not the crown jules very bad service indeed… Read Full Review

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★★★★☆

“Good comms and delivery. ”

Written on: 08/07/2016 by EdwardThurston58 (1 review written)

Good comms and delivery. Extra pair I returned were refunded immediately with no problem. More info on sizing on website would help… Read Full Review

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★★★★☆

“Replacement Contact Lenses”

Written on: 07/07/2016 by McNeill1990 (1 review written)

I have a monthly replacement contact lens thing set up with Boots and sometimes the monthly replacement lenses are late or held up by Boots if I'm due an annual eye test (very annoying). This is when I rely upon Smart Buy Glasses. I also use thee guys if I run out due to damage to any of the lenses. Ordering process very good. Updates to confirm order status good and they're always delivered on time. Highly recommended… Read Full Review

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★★★★★

“Perfect service - received in 3 days”

Written on: 06/07/2016 by MrNes (1 review written)

All good - great service, great product. Legit sunglasses - nothing else to say… Read Full Review

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★★★★★

“Happy with glasses”

Written on: 06/07/2016 by Bman777 (1 review written)

I was very worried at first as I didn't realise the glasses were being sent from Hong Kong, so my initial thought was "I hope they aren't fake" in fact I emailed them and they reassured me I could send them back if not happy. Anyway I have them and they seem genuine to me so yes I would recommend them. Would I have bought them had I known they were coming from Hong Kong, definitely not. But im glad I did as they were cheaper… Read Full Review

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★★★★★

“Great service”

Written on: 06/07/2016 by JenG54 (1 review written)

Bought my contact lenses at a very competitive price and they were delivered within days of my order.Will certainly use Smartbuyglass again… Read Full Review

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★★★★☆

“Great prices for great brands ”

Written on: 06/07/2016 by prPrince349 (1 review written)

Really happy with my purchase, I managed to save myself around £200 by buying from this website… Read Full Review

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★★★★☆

“excellent price for specs”

Written on: 05/07/2016 by ballynally (1 review written)

An excellent price for specs and fast delivery.£40 cheaper than my optician offered… Read Full Review

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★★★★☆

“Acuvue 1-Day Moist, Bausch+Lomb PureVision2”

Written on: 04/07/2016 by PappaJoe (1 review written)

This review is for product AND service. Everything went like clockwork, goods were delivered in, I think, three days by UPS, which I was able to track their journey from Italy to and within the UK and hence be pretty certain of the day when delivery would be made, though not the time. I would give 5-stars but reserved one because no experience of customer service plus the 1-day lenses are intrinsically expensive; that's not the fault of 'SmartBuyGlasses' of course. As usual it's a bit of a… Read Full Review

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★★★★★

“Totally recommend”

Written on: 03/07/2016 by NikolaiLee (1 review written)

Fast shipment, low prices and I fpund everything that I was looking for. Totally recommend it to a friend… Read Full Review

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★★★★★

“little worried but absolutely fine”

Written on: 02/07/2016 by robinma2000 (1 review written)

After ordering I stumbled across a lot of people saying bad things online. But for me it went totally smoothly. I had to ring up to correct a mistake I had made on my order, and they were perfectly polite and professional. It did take a little while and I was surprises it wasn't a company based in England. But definitely no complaints from me… Read Full Review

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