Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1511
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Good quality glasses ”

Written on: 19/05/2016 by Coatesclive (1 review written)

Was looking around for good quality sunglasses at a reasonable price tried other known brands but found them too expensive and flimsy. After engine search found this company glasses were well made and good quality. Customer service was excellent would highly recommend… Read Full Review

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★★★★☆

“Great value”

Written on: 18/05/2016 by AvahKeating290 (1 review written)

My beautiful glasses arrived and I wasn't disappointed. The only criticism is how long they took to arrive. I don't mind if it takes time to get hold of things - but they should not say they will arrive in two days, when clearly, from other comments I have read, they don't!!!… Read Full Review

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★★★★★

“Great Customer Service and turnaround time”

Written on: 18/05/2016 by jordankingalvarez (1 review written)

Product just as described - high quality. Great Customer Service and turnaround time… Read Full Review

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★★★★☆

“Easy to order and quick delivery! ”

Written on: 18/05/2016 by DemetriusStevenson (1 review written)

Easy to order and quick delivery!… Read Full Review

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★★★★★

“Efficient, quick delivery”

Written on: 05/05/2016 by 476Byrd (1 review written)

Efficient and speedy service, easy to reorder. Competitive pricing… Read Full Review

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★★★★★

“Value for money”

Written on: 04/05/2016 by MadelynGonzalez100 (1 review written)

Very good service at a good price!… Read Full Review

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★☆☆☆☆

“Absolutely worst customer service!!! Sent me faulty...”

Written on: 03/05/2016 by customer111222 (1 review written)

Absolutely worst customer service!!! Sent me faulty contact lenses and refuse to refund or replace… Read Full Review

Service Manager Sbg's Response to customer111222's Review

Written on: 04/05/2016

Dear Customer,

I do regret to hear the issues on your contact lens.

I apologize for the inconvenience that had caused you. Customer's satisfaction is our top priority, we’d like to look into this issue and resolve it to your satisfaction, would you please email your order ID to our customer service and address service manager Jack?

Best Regards,

John
SmartBuyGlasses

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★★★★★

“easy, quick, no fuss”

Written on: 02/05/2016 by RylandSimmons (1 review written)

Every time I have ordered from this site, my lenses have always arrived quickly, with no issues or fuss. They even have a rewards scheme so you can get money of repeat orders! Love it, what's not to like?… Read Full Review

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★★★★★

“very fast service good product well priced”

Written on: 01/05/2016 by SarahBrennan282 (1 review written)

very fast service good product well priced. Would recommend ans use again. product exactly as described. … Read Full Review

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★★★★★

“Junior Ray Ban Sunglasses”

Written on: 30/04/2016 by Lilliana412 (1 review written)

They are very good value and the response to my order was excellent. The sunglasses arrived quickly and were well packaged… Read Full Review

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★★★★★

“No issues and great value.”

Written on: 29/04/2016 by gbHughes1979 (1 review written)

No issues and great value… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!!!!”

Written on: 28/04/2016 by 280Lucas (1 review written)

They have a fake phone number on the website that does not exist. They don't answer customer service emails. I update the delivery address on my account, when I place the order it shows the new, correct delivery address and they deliver to an old, incorrect delivery address. So I have paid for delivery but I'll have to pay for transport, spend 2 hours to go back to my workplace and get my packet. When I place the order the basket says I have some points I can use to have a small discount on my… Read Full Review

Service Manager Sbg's Comment

Written on: 02/05/2016

Hi,

I do regret to hear the issues regarding your order.

Please be advised that our phone service is available Mon-Fri, from 9AM - 6PM CET, I will ask the team to check the call record to understand when we had the missed calls and we will rectify this issue internally.

Regarding the shipping address change, I am afraid that there is misunderstanding. Updating the saved address in the membership account doesn't update the address for the existing orders. However, I do apologize for the lack of communication and confusions regarding this.

For the rewards that you were not able to use, would you please send an email to our customer service team so that we will help you to apply that manually?

Once again, my personal apologies for all the inconvenience that had caused you, I do hope that we would serve you much better next time.

Regards,

John
SmartBuyGlasses

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★★★★☆

“customer service”

Written on: 28/04/2016 by Sandrabernice (1 review written)

I have been a customer for quite some time and recently had cause to complain in that one of the boxes of lenses had only 25 lenses instead of 30 lenses. I contacted Smartbuy and informed them of this and I was disappointed with the service that I received. Firstly having to send a photograph of the box, (I have no idea why that helped) then after numerous further emails I was given a 10% refund which amounted to approximately £2. I felt this was unsatisfactory, I was still 5 lenses short… Read Full Review

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★★★★★

“Super Service”

Written on: 27/04/2016 by suziedoyle (1 review written)

Second time I have used Smart Buy Glasses now and just as impressed - wonderful service, very quick and fantastic products - thank you!… Read Full Review

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★★★★★

“Good value for money”

Written on: 27/04/2016 by robertslade (1 review written)

Very happy quick reliable service, the brands I want at a good price, I have recommended a friend who now uses your as well. Arrived in a couple of days free delivery, will keep using as long as you stay competitive… Read Full Review

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★★★★★

“Great products great price fast delivery really...”

Written on: 25/04/2016 by 483Mills (1 review written)

Great products great price fast delivery really enjoyed it. Have been coming back to this website for many times… Read Full Review

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★★★★☆

“Lacoste frames”

Written on: 22/04/2016 by Parsonstf251 (1 review written)

I visited this website for the first time after seeing the profit margin at a high street opticians and decided to purchase these frames over the web. Smart Buy Glasses were the perfect option to purchase these frames at a fraction of the cost but with the same quality. Needless to say I saved a substantial amount of money thanks to Smart Buy Glasses. Thank you!… Read Full Review

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★★★★☆

“Quick easy service”

Written on: 19/04/2016 by Loobers83 (1 review written)

Good value for money and easy and fast service… Read Full Review

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★★★★★

“SMART GLASSES SMART BUY!”

Written on: 14/04/2016 by 356Perkins (1 review written)

Ordering the glasses from SmartBuy web site was straightforward . SmartBuy offer plenty of style choices. I was kept updated with the progress of my order and received the order within 2 weeks. Lovely glasses, well made and no problems with them! I can see alot better now .:-)… Read Full Review

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★★★★★

“Get in there!”

Written on: 14/04/2016

1st class, great frames, great price, first class service , what are you waiting for?… Read Full Review

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