Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
1018
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“fast reliable service ”

Written on: 27/07/2015

I was a bit dubious about using an on line service for contact lenses but my friend assured me this would be fine and it was. Contact lenses were what i usually buy but cheaper… Read Full Review

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★★★★★

“Hi”

Written on: 27/07/2015

Recommendation definitely. Just a little faster delivery. Thank you… Read Full Review

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★☆☆☆☆

“Awful shop elsewhere”

Written on: 26/07/2015 by Tripp437 (1 review written)

Worst customer service I have ever experienced. Dispatch is from Hong Kong and glasses went from Hong Kong to Tokyo, Tokyo to Paris, Paris to London, London to Stoke on Trent then back to Hong Kong (as delivery was then too late) and then Bangkok (where I live). If you're wanting a quick delivery, I wouldn't bother. If you are prepared to wait, then go for it… Read Full Review

Service Manager Sbg's Comment

Written on: 27/07/2015

Dear Customer,

We are sorry to see that the delivery took longer than we expected, we use courier express service for our orders' delivery which usually takes around 2 working days, however, from time to time for several specific country, the courier company may use an economic freight for shipping.

Would you please email your order ID to our service manager so that we could look into your delivery issue and make sure we will avoid that issue in the near future?

Sincerely yours,
Jacob

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★★★☆☆

“Competitive pricing, some lack of quality control”

Written on: 26/07/2015

Pros: competitive pricing on a pair of hard-to-find Persols which I really wanted Cons: the frame/arms were out of alignment and I had to pay to get them realigned by an optician. Smart Buy Glasses would not refund/replace as I had already gone ahead with the realignment - had to do so as needed the glasses fixed quickly for a holiday. The problem is now recurring however and I will probably have to get them realigned again and/or tightened. This is a shame for an expensive pair of glasses… Read Full Review

Service Manager Sbg's Comment

Written on: 27/07/2015

Dear Customer,

We regret to that the glasses are not 100% suitable for you. We appreciate your understanding that from time to time we need to adjust the frame a bit in order to have them fitted and glad to hear that the local optician were able to assist you with that.

We provide 100 Day return service if customer is not happy with the product, however, the product needs to be in it's original condition.

We appreciate your feedback, feel free to contact us if you need any further assistance. Hope you enjoy your new glasses.

Sincerely yours,
Jacob

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★★★★★

“Great prices, good service”

Written on: 26/07/2015

Great prices on designer glasses. You have to wait a while to receive them as they ship from china I believe but the glasses are perfect and were a very good price… Read Full Review

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★★★★★

“Great prices and free delivery”

Written on: 25/07/2015 by noendive (1 review written)

Great prices but slightly slow (about a week). The free delivery and cashback on future orders make the difference with the competition. Will use again (and again)… Read Full Review

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★★★★★

“Fast quality service”

Written on: 25/07/2015 by Staz838 (1 review written)

Ordered my sunglasses on a bank holiday monday and they were delivered on the wednesday morning. Quick quality service and will defenatly use again… Read Full Review

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★★★★★

“Excellent service!”

Written on: 25/07/2015 by CarterMcCulloch (1 review written)

Great service and cheapest supplier I could find for Acuvue daily disposables… Read Full Review

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★★★★★

“Excellent service! ”

Written on: 25/07/2015 by Phoebe487 (1 review written)

Really pleased! Glasses with smartbuyglasses were half the price than they would have been at my local opticians. Would recommend and would purchase again!… Read Full Review

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★★★★★

“Great Product at a Great Price”

Written on: 25/07/2015 by rnHensley470 (1 review written)

Easy to order and goods arrived promptly. Very pleased with the product and the price. Would use again… Read Full Review

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★★★★☆

“Did what they said”

Written on: 25/07/2015

Everything worked quickly and smoothly and I paid way less than the high street price. Happy days… Read Full Review

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★★★★☆

“Excellent value”

Written on: 25/07/2015 by Riley415 (1 review written)

Competitive prices and secure delivery… Read Full Review

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★★★★★

“RayBan 5228 Matte violet”

Written on: 25/07/2015

Good communication, quick delivery. Great prices too. I love my glasses and have since bought another pair from SmartBuyGlasses. Thank you… Read Full Review

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★★★★★

“Lovely”

Written on: 25/07/2015 by AngelineStrong57 (1 review written)

Got these for my Daughter and they're great. Arrived in time and are genuine so very pleased… Read Full Review

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★★★★★

“Outstanding”

Written on: 24/07/2015 by Rohan_1994 (1 review written)

Smartbuyglasses is beyond words outstanding. Cheap prices, Authentic high quality products and excellent customer aervice ! What more can I say. I got gucci glasses that were 320 on the high street for 120 here with thinner lenses! And contact lenses So affordable to. Will definately be recommending you to everyone and putting the word out there! Thank you and see you again !! :) Your website is also supreme! Just need to advertise your company more and get the word out there guys! You will… Read Full Review

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★★★☆☆

“Arrived eventually but not in time for my holidays”

Written on: 24/07/2015 by juliaashmore (2 reviews written)

I did try to contact Smart Buy but they had no idea where my contact lenses were - I seem to remember that last time I ordered they came the following day. Maybe it was my fault for not ordering them earlier and I probably won't need them so quickly next time… Read Full Review

Service Manager Sbg's Response to juliaashmore's Review

Written on: 27/07/2015

Hi,

We first thank you for your support for being our regular customer.

I regret to hear that the delivery time took longer than last time, if you could email us your order ID to our service manager, we will be able to check with you for more details so that you could order from us at a better timing.

Yours,
Jacob

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Service Manager Sbg's Response to juliaashmore's Review

Written on: 27/07/2015

Hi,

We first thank you for your support for being our regular customer.

I regret to hear that the delivery time took longer than last time, if you could email us your order ID to our service manager, we will be able to check with you for more details so that you could order from us at a better timing.

Yours,
Jacob

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★★★★★

“Very pleased with the Service and Quality”

Written on: 24/07/2015 by pgwilki (1 review written)

This was the second pair of glasses I have purchased from Smart Buy Glasses having previous bought a single vision pair, ideally I needed a pair of progressives and was initially nervous of ordering them this way. However I filled in the form online, scanned my prescription and added some comments in the notes just to make sure. The price was additionally discounted which made the pair about a 3rd of the price I'd been quoted on the High St! The Glasses arrived a week or so later and when I… Read Full Review

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★★★★★

“Great sunglasses, great service ”

Written on: 24/07/2015 by Jacschaps (1 review written)

By far the cheapest site to purchase these sunglasses. And they came within 24 hours. Amazing service. The sunglasses look great. I have already been complimented. I bought them to for in my own verifocal lenses, and have been told by dispenser that they are a good size frame for this purpose. I love the blue sides. The games all in all are plain and chic. The blue sides add a feature. haven't had a chance to we ar them yet. Bring on the sun… Read Full Review

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★★★★★

“Value for money Reliable Service Fast shipping Easy...”

Written on: 24/07/2015 by Kenley69 (1 review written)

Value for money Reliable Service Fast shipping Easy and enjoyable shopping experience… Read Full Review

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★★★★★

“My easiest and most successful buying experience of...”

Written on: 24/07/2015 by DennisCarver230 (1 review written)

I was desperately trying to back up a pair of my existing Polarised RayBans but these (frames and lens combination) had been a special edition and were no longer available at the original shop. I trawled online and as your website is extremely well laid out and user friendly (I had previously contacted various companies with no success) I, in no time, was able to make a clear decision. Your very fair and supportive Returns Policy helped too. Thank you so much!! Your prices are excellent… Read Full Review

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