Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1322
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“good service”

Written on: 14/01/2016 by ArturoJohnston1987 (1 review written)

The whole transaction went smoothly but did take a while for delivery due to the fact that they were delivered from Hong Kong! That said, I was kept informed of the delivery status at every step including which airline brought them to the UK. However, the thing to bear in mind is that if you want a quick purchase, best not to order Superdry. These were bought as a gift and fortunately for me were in time for Christmas… Read Full Review

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★★★☆☆

“value for money ”

Written on: 14/01/2016

value for money however i was disappointed that you put the crizal branded lenses in the frames. and supplied the ray ban printed lenses as "spares". i would like to have the ray ban branded lenses popped into the frame. How do I do this?… Read Full Review

Service Manager Sbg's Comment

Written on: 15/01/2016

Dear Customer,

I can understand your disappointment, however, I am afraid that we don't Ray Ban branded lens as our prescription lens options.

However, we'd like to make sure you are satisfied with your purchase, would you please email your order ID to our service manager? We will do everything we can do assist you.

Yours,
John

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★★★★★

“Dita frame review”

Written on: 14/01/2016 by 43Sandoval (1 review written)

I bought Dita Camden frames and are very happy with the product and even more the price… Read Full Review

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★★★★★

“Great service ”

Written on: 14/01/2016 by bwAustin14 (1 review written)

Great product and great service - pretty good delivery timing considering I ordered prescription ray bans… Read Full Review

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★☆☆☆☆

“Delivery took 2.5 weeks - missed Christmas”

Written on: 14/01/2016 by NathanaelQuinn (1 review written)

I ordered a pair of sunglasses for my son for Christmas on 11th December. They were delivered on 29th December, after Christmas, 18 days later, with no apology or explanation. I wrote to complain about this, and was told that 98% of goods are delivered on time. So I was in the 2% - too bad? Won't use them again… Read Full Review

Service Manager Sbg's Comment

Written on: 14/01/2016

Dear Customer,

I do regret to hear that the delivery came after Christmas.

I can completely understand your frustration when you could not offer the present in time. I hope that your son is still happy when you gave the late gift.

Should you need any further assistance, please feel free to contact our service manager.

Sincerely,
John

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★★★★★

“Prescription glasses”

Written on: 13/01/2016

excellent product at a good price. Rapid delivery and very helpful after sales customer support.Ordering another pair now… Read Full Review

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★★★★★

“Fast efficient service”

Written on: 13/01/2016 by AriaHowell (1 review written)

Frames and lenses less than half the price of just the frames at my UK optician! Are they genuine Ralph Lauren frames? No reason to think not and I've given them the once over very carefully. Fast shipping, import duty all taken care of. Would definitely recommend… Read Full Review

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★★☆☆☆

“ disappointed ”

Written on: 13/01/2016 by Byrne284 (1 review written)

After waiting two weeks I tryed to phone up and speak with a person to find out where my order was . I ended up having to email as you couldn't speak with anyone over the phone. When my order did arrive I was disappointed with my glasses because I believed that there was no nose pieces like my old glasses and that the glasses frame just sat on your nose and with my new glasses there was. When looking on the Internet It didn't show the nose pieces so I am still wearing my old glasses as there… Read Full Review

Service Manager Sbg's Comment

Written on: 13/01/2016

Dear Customer,

I regret to hear that you are not satisfied with our service and product. I can understand your frustration when you don't feel comfortable wearing the new frames.

To make sure we could resolve the issue for you as soon as possible, would you please send your order number to our service manager?

Sincerely,
John

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★★★★★

“Great value, great optics, great quality!”

Written on: 13/01/2016 by Nataliac44 (1 review written)

This was my second pair of glasses from Smart Buy Glasses and I am sure that I will buy more. The quality of vision and finish has been high and this time I bought from the low cost range and the quality was superb. Each set of glasses comes with a good case, spare lenses and cleaning set - it really puts the competitors to shame… Read Full Review

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★★★★★

“Fast delivery, nice product”

Written on: 13/01/2016 by 77McGregor (1 review written)

Speedy delivery, product exactly how it was advertised on the website and a lot cheaper than in store… Read Full Review

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★★★★☆

“Good - but could be better”

Written on: 13/01/2016 by utStout411 (1 review written)

Can't argue with the price however some improvements could be: - speed of delivery: literally took weeks - confirmation of prescription: when the glasses arrive, it would be nice to have the prescription confirmed with the delivery i.e. this is exactly what I ordered and I have a print out/document that confirms this… Read Full Review

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★★★★★

“Excellent service and arrived surprisingly quick”

Written on: 13/01/2016 by McKinneyvo441 (1 review written)

This is my second pair of prescription Ray-Ban glasses ordered over the internet but the first time with Smartbuyglasses. The website is easy enough to navigate around and the user interface works really well for the ordering process. The prices of the frames and lenses are respectable too, pretty competitive. What I liked in particular is that you're able to picture yourself with the glasses on - a fantastic idea which helped me choose the frames I bought. Although this is a co.uk website… Read Full Review

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★★★★★

“Excellent Shopping Experience”

Written on: 13/01/2016 by qmBurns48 (1 review written)

Just a quick note to say the purchase process, web site, payment etc was all excellent and very easy. the glasses themselves arrived quickly and in perfect condition. Very pleased… Read Full Review

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★★★★★

“great service great price fast shipping”

Written on: 13/01/2016 by Elid53 (1 review written)

Ordered Oakley CrossLinks as my local optician got my prescription wrong. these came in about 2 weeks really good price, extra arms an hard case included in the price… Read Full Review

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★★★★☆

“Ray ban”

Written on: 13/01/2016 by JeffersonMcCullough424 (1 review written)

Purchased ray bans which were very good value in your site Being in the uk I gad not realised that your next day delivery was obviously not feasible which is the only criticism I would make. These were a present and they did arrive but only just if you make clear delivery times then that would solve my issue Apart from that the sunglasses came exactly as described and I have no complaints. Yes I would use you again and recommend you but tell people about delivery… Read Full Review

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★★★★★

“DELIGHTED WITH MY PURCHASE”

Written on: 13/01/2016 by Lunap364 (1 review written)

I am delighted with my Jimmy Choo frames, they arrived promptly with a very nice case which included a cleaning spray, cloth & mini screw driver. The only downside is not entirely sure if I like the shape of the frames, but that was my choice. Wouldn't hesitate in recommending Smart Buy Glasses, excellent value… Read Full Review

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★★★★★

“Excellent value”

Written on: 13/01/2016 by Davies336 (1 review written)

Not sure how these guys do it but managed to buy my glasses here 30 % cheaper than I could find anywhere else online. Delivery is slightly slow but I can live with that given I saved so much in the cost of the glasses… Read Full Review

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★★★☆☆

“After payment there were one stressful procedure”

Written on: 13/01/2016 by Terryjx323 (1 review written)

After payment there were one stressful procedure: required scan of my document such as ID, passport, driving license? It was hard to understand becasue payment were made by my credit card. I thought that email generated from your email was some hackers and I was afraid that will take my money form my bank account and scans id to do something illegal with my data… Read Full Review

Service Manager Sbg's Comment

Written on: 13/01/2016

Dear Customer,

First, I do apologize for the inconvenience and worry that has caused you.

We actually received a few messages from our payment gateway indicating some transactions are potentially non-authorized. To protect credit card holders' best interest, we had to check with you to verify the payment.

I can understand that this must have created headaches to you, your understanding is much appreciated for such situation.

Should you need any further assistance, please feel free to send an email with your order number to our service manager.

Yours,
John

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★★★★★

“Eveything ok. I would recommend it to a friend”

Written on: 13/01/2016 by 148Hackett (1 review written)

Eveything ok. I would recommend it to a friend… Read Full Review

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★★★★★

“Fast easy and safe. The glasses was just the one we...”

Written on: 13/01/2016

Fast easy and safe. The glasses was just the one we wished for and what the picture promised… Read Full Review

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