Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
72.6% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★☆☆☆

“Unfulfilled order”

Written on: 19/05/2014 by Mambutterfly (1 review written)

I ordered a pair of glasses for my daughter. They came no problem. I ordered a pair for me. A few days later I got a notice they were out fo stock and I could reorder. I wanted to speak to someone since the new frames I chose were less expensive and I wanted to determine how the transaction would work. I tried to call the number provided. It was a recording letting me know they don't answer the phone because they're too busy. I couldn't leave a message or anything. Just, bye, see ya! I… Read Full Review

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Service Manager Sbg's Response to Mambutterfly's Review

Written on: 11/06/2014

Dear,

I regret to hear you experienced out of stock issues. Due to the European summer, our unprecedented sales volume is exceeding stock levels which we are solving as we speak. It is no excuse and we take full responsibility for what happened. Note that our website shows at all times which items are in stock for immediate dispatch.

If you wish to talk to one of our agents on the phone, please submit a 'Call Me' request and one of our agents will call you ASAP.

I hope this experience wont stop you from visiting us again in the near future. If you have any questions or concerns, please do not hesitate to contact us.

SmartBuyGlasses

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Mambutterfly's Response to Mambutterfly's Review

Written on: 11/06/2014

No, your website did not reflect the out of stock status of the two separate items I tried to purchase. If it had, i wouldn't have ordered them. And if your online ordering system was worth anything, it should have stopped me from ordering or given me a back order message right away. I rated your website so low because of this very issue.

I do a considerable amount of shopping online. Please take my feedback as input for areas to improve vs tryng to cover your tracks. You'll have far fewer negative comments in the future if you fix the problems for future customers.

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★★★★★

“The best company ever!”

Written on: 19/05/2014 by CarlaRomeira (1 review written)

Fast delivery and no shipping costs! I live in China, and the delivery was super fast! Definitely, when If I need sun glasses again, I will buy in SmartBuyGlasses!… Read Full Review

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★★★★★

“Excellent quality, fast delivery, very impressed from...”

Written on: 18/05/2014 by Holman462 (1 review written)

Excellent quality, fast delivery, very impressed from the attitude of the team!Best regards!… Read Full Review

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★☆☆☆☆

“Would never recommend this. ”

Written on: 16/05/2014

I ordered from smart buy glasses because a particular BURBERRY frame i was looking for was available on their website. Their domain was smartbuyglasses.co.in which made me believe that this is an indian website or an undian registeredbusiness however, soon after placing my order i realised that the glasses could be shipped from all over the world and after the order is placed they just source theglass from whereever it is available ehich is really time consuming and pathetic since it is not… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/06/2014

Dear,

To serve our customer, we indeed ship from there where sourced fastest, which can be from Australia, Hong Kong, Italy, US, or Germany. As mentioned on the website, in case of any customs issues, please note that we will cover any fees. Simply send an email to our Customer Service with a photo of the invoice and we will reimburse these costs. Apologies for the caused inconvenience regarding customs and the delay in getting back to you.

Note that on our UK domain, you can request one of our Customer Service agents to call you back. Currently we do not offer this on our Indian domain but will offer this in the near future.

We hope that all your issues are resolved by now. If you have any further questions and or concerns, please do not hesitate to contact our Service Manager.

Vision Direct

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★★★★☆

“I never thought I could buy sunglasses without trying...”

Written on: 01/05/2014 by Angie441 (1 review written)

I never thought I could buy sunglasses without trying them on but the measurements are very detailed on the website and the glasses fitted perfectly. There are very good images of the glasses so you can see clearly what you will get. The range is far better than any shop and I wanted a particular pair of Gucci sunglasses which I couldn't get anywhere else. So I would definitely use Smart Glasses website again… Read Full Review

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★★★★★

“Great service”

Written on: 01/05/2014

Fast and efficient service. Easy to use website, great prices and the end product is brilliant… Read Full Review

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★★★★★

“Rayban”

Written on: 01/05/2014

Excellent service love these Justin sunglasses as they were the only supplier to have a smaller frame size available result!! Good info and tracking my item was all perfect . Thank you… Read Full Review

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★★★★★

“Excellent service quick delivery”

Written on: 01/05/2014 by DorianKirk347 (1 review written)

Ordered my sunglasses thru the website arrived very quickly well package and at a great price Many Many Thanks… Read Full Review

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★★★★★

“Very nice glasses and fast shipping”

Written on: 01/05/2014 by Desmondx120 (1 review written)

Very nice glasses, fast shipping and exelent service… Read Full Review

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★★★★★

“good to buy”

Written on: 29/04/2014 by Chloed152 (1 review written)

good price and good quality, hope the shipping term can be improved… Read Full Review

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★★★★★

“Great Product & Service”

Written on: 29/04/2014 by wpegg (1 review written)

Best value I found on-line. Easy to place my order, fast delivery and really happy with the glasses. I would highly recommend!… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 24/04/2014

I received extremely fast and efficient service from Smart Buy Glasses and I would highly recommend them. My husband sat on and broke brand new pair of sunglasses I had bought in Europe. I was very upset and immediately sought to replace them. I found they were unavailable in my home country and this is when I went on the internet and discovered Smart Buy Glasses. I immediately placed and order and had my beautiful sunglasses delivered to me within the week. Bravo! Very happy client… Read Full Review

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★★★★★

“Good service”

Written on: 17/04/2014 by 305Sutton (1 review written)

fast delivery - good quality… Read Full Review

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Rahul848's Comment

Written on: 21/04/2014

Hi, By good quality do you mean the originality of product?
The product you ordered for was original or first copy?
I ask this because I find the prices too good to be true.

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★★★★★

“Excellent Service! Just did my second buy and believe...”

Written on: 17/04/2014 by Makennaf204 (1 review written)

Excellent Service! Just did my second buy and believe me with top quality and Excellent Service I surely will be buying plenty more. … Read Full Review

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Rahul848's Comment

Written on: 21/04/2014

Hi, By good quality do you mean the originality of product?
The product you ordered for was original or first copy?
I ask this because I find the prices too good to be true.

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★★★★★

“Great products and fast shipping”

Written on: 17/04/2014 by KenyaMcClanahan (1 review written)

Speedy shipping and the product was better than expected… Read Full Review

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★★★★★

“Superb!!”

Written on: 17/04/2014 by Desiraeu49 (1 review written)

I was so pleased when I received my delivery.. from the moment of purchase to the moment of delivery I had nothing to worry about, oh and does my new specs rock!! thank you sooooo much :)… Read Full Review

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Rahul848's Comment

Written on: 21/04/2014


The product you ordered for was original or first copy?
I ask this because I find the prices too good to be true.

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★★★★★

“Quality products, expedience and security”

Written on: 16/04/2014 by Henryx246 (1 review written)

My RayBan Aviators arrived professionally packaged and on schedule. The crew at Smart Buy even sent a cleaning kit with a specialized screwdriver tool for maintaining tension on the hinge. My local optician charges for a kit of this quality. Thanks Smart Buy Guys n' Gals… Read Full Review

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Rahul848's Comment

Written on: 21/04/2014

Hi,
The product delivered was original or first copy?
I ask this because I find the prices too good to be true.

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★★★★★

“Happy Customer”

Written on: 15/04/2014 by NACX (1 review written)

I ordered my new wayfarers through them and are extremely happy! It came perfectly packaged and even included a cleaning kit and a cool little screwdriver keychain tool incase I ever need to tighten anything or whatever. It is certainly the REAL THING and I will definitely use them again!… Read Full Review

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★★★★★

“Cheap and on time”

Written on: 15/04/2014 by kongkite (1 review written)

Very easy and nice service. I have recommended the Company to quite a lot of people around me… Read Full Review

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★★★★☆

“A pleasant experience”

Written on: 15/04/2014

This has been the second time I ordered Sunglassed from Smart Buy glasses and I must say that it has been a pleasant experience every time. My glasses got shipped in no time and they keep you updated and informed along the way so that you know exactly when you can expect your glasses. They were always neatly packed and arrived in perfect condition. I will definitely refer them to friends and will continue to buy my glasses from them in future. Thank you Smart Buy glasses for delivering on… Read Full Review

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