Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1608
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“I am very satisfied with my purchase.”

Written on: 27/07/2016 by Carpenter79 (1 review written)

I would like to recommend to anyone who is interested to have sunglass to buy form smartbuyglasses.com which is reliable and genuine company… Read Full Review

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★☆☆☆☆

“Worst”

Written on: 27/07/2016 by Lower (1 review written)

Order glasses wrong ones arrived the returns label never worked because they had not payed there bill sent by Royal Mail at my cost still no glasses they email me every week to say there on way 4 weeks still no glasses… Read Full Review

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★★★★★

“Easy to order”

Written on: 22/07/2016 by HarleyMacPherson (1 review written)

Easy website to order my contact lenses. Much cheaper than through optician and very quick delivery. Disappointed that they are now charging delivery unless you buy multiple packs though… Read Full Review

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★★★★★

“Cheap contact lenses”

Written on: 22/07/2016 by Antoine447 (1 review written)

Cheap contact lenses good service totally reliable… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 22/07/2016 by Kimora46 (1 review written)

Having mistakenly ordered the incorrect frames I ordered a pair of Armani, and this part of the service was good, but having ordered from the "fast shipping" selection I'm disappointed that after 10 days the glasses are still in France. Please advise if the frames are not actually in stock and available for fast shipping… Read Full Review

Service Manager Sbg's Comment

Written on: 22/07/2016

Dear Customer,

We sincerely apologize for the delay with your order and any inconvenience this may have caused.

Please send us an email so that our service manager can check exactly where is the delay with your order.

Have a great weekend.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Third purchase !”

Written on: 21/07/2016 by hySinclair211 (1 review written)

This is the third purchase I've made from this site and I would highly recommend them. Ted baker glasses and Tom ford both with varifocal lenses. Excellent quality , easy to order and superb value ! Saved pounds ! Only Critisism is slow delivery… Read Full Review

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★★★☆☆

“The good and the bad”

Written on: 21/07/2016 by Maverick499 (1 review written)

The product is great, a good price, plus well packaged. BUT the delivery system is bonkers. If it cannot be delivered it is taken to a random address where you have a narrow window to pick it up. So Instead of the parcel being left with a neighbour or at a post Office Depot or a eg a Hermes pick up point, for me it was taken to a news agent which is on a busy high street (no parking), is only open certain days, and on those days it's only open a handful of hours. Deliveries by DPD or Hermes… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 21/07/2016

When I first used this company my order was delivered within 3 days so judging by that I left it quite late before re ordering thinking I'd get the same service,wrong . This last time it took 8 & by then had run out of lenses so went to a competitor who's order I received before smart buys. Plus I tried to do live chat but apparently they were too busy so tried emailing & still waiting for a response 3 weeks in. So no definitely wouldn't recommend… Read Full Review

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★★★★★

“Great service and prices”

Written on: 21/07/2016 by Higgins288 (1 review written)

Thank you for your service over the last few years I have been more than happy with the prices and delivery times that you have been offering and providing… Read Full Review

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★★★★★

“Fast a de Efficient”

Written on: 21/07/2016 by tqMcCollum379 (1 review written)

Good price, quality, service and delivery… Read Full Review

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★★★★★

“Perfect transaction”

Written on: 19/07/2016 by shBatchelor216 (1 review written)

Ordered contact lenses on the Saturday. They arrived on the bank holiday Monday just 2 days later. Product is great and price is excellent !!! Would happily recommend to anybody… Read Full Review

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★★★★★

“Great service”

Written on: 19/07/2016 by lionraj (1 review written)

Dubious when I found out that they were based outside the UK but perfect service including a return and I now have prescription glasses for half the price I would have paid in the UK. A pleasure to deal with. Made my prescription with no problems… Read Full Review

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★★★★☆

“Genuine RayBan Sunglases at great price”

Written on: 19/07/2016 by Duggan397 (1 review written)

Great, quality sunglasses at fantastic price. Website easy to use. Only issue was lack of information on delivery times, and tracking useless, very long delivery time… Read Full Review

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★★★★★

“Easy and efficient”

Written on: 12/07/2016 by Loreleip302 (1 review written)

Easy to use portal. Lens variety is extensive and no mimimum order, so you can try another make if previous ones don't suit you. Very efficient system and your spec is kept for future repeat orders, etc. Arrived quickly and were as expected. Might try another type next… Read Full Review

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★★★★☆

“I like the price but order turnaround times can...”

Written on: 11/07/2016 by Piercetm388 (1 review written)

I like the price but order turnaround times can sometimes be a little slow… Read Full Review

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★★★★★

“Great contact lenses”

Written on: 11/07/2016 by Vancel435 (1 review written)

Clariti multifocal 1 day contact lenses Much cheaper price than elsewhere and good service… Read Full Review

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★★★★★

“Excellent”

Written on: 10/07/2016 by Conley126 (1 review written)

Great service as always. I keep on coming back for my contacts. Airoptix are the best lenses I have tried on. Sits perfectly on the eye and doesn't dry eyes at the end of the day… Read Full Review

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★★★★★

“Best Service !!!”

Written on: 09/07/2016 by djNeville162 (1 review written)

Hi I order my glasses and was waiting 11 days ,I was so exited ,but i order wrong size ,when i phone the company they explain me about exchange or return clear and strait away recive emails with instructions so easy ,i did return them and recive my money back no problem , thank you… Read Full Review

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★★★☆☆

“long delivery”

Written on: 09/07/2016

Prices are keen, but this Company ships I think from Hong Kong. I ordered a pair of glasses frame and a pair of sunglasses, the glasses took over 2 weeks and the sunglasses over 5 weeks and at one stage where stated as no longer available for delivery but then arrived a few days later! To be honest the savings where not worth the hassle… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your feedback.

Rest assured that all of our products are 100% authentic as we have multiple distribution centers throughout the world and work with all of the manufacturers directly.

I apologize for the long delay with your order, if you could please contact our Service Manager and we will be glad to see exactly what happened with your order.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★☆☆

“Great glasses, not great service”

Written on: 09/07/2016 by Paris261 (1 review written)

I had a lot of trouble with the delivery of my order. When it finally arrived,the glasses were just what I wanted and very good… Read Full Review

Service Manager Sbg's Comment

Written on: 12/07/2016

Dear Customer,

Thank you for your review and I apologize that you had a lot of issues with your delivery. If you could please contact us our Service Manager will be more than happy to see exactly what happened.

In the meantime, I am happy to hear you were satisfied with your item.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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