Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
931
82.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Name brand contacts for good price”

Written on: 25/06/2015 by Kathyr73 (1 review written)

I've ordered a couple times, a good price, came straight away, pleased with them… Read Full Review

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★★★★★

“Excellent service, great price, great product”

Written on: 25/06/2015 by davidkinahan (1 review written)

I recently purchased a new set of rimless Oakley glasses as I recently got a significantly strong prescription compared to my old glasses. The ordering process was very straightforward, with good guidance about what information was needed, and there was an easy payment process. The notifications that I received during the post sale process were good. I also corresponded briefly by email with a customer services representative as I decided that I wanted to change the frame colour. They were more… Read Full Review

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★★★★☆

“Everything came as ordered. Good value for money. I...”

Written on: 25/06/2015 by Mashee (1 review written)

Everything came as ordered. Good value for money. I was a bit confused re ordering the different type of lenses as I was getting prescription lenses. I actually got the original lenses with the glasses. Handy if I got laser treatment done I suppose!!… Read Full Review

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★★★★★

“Great Sunglasses !!!”

Written on: 25/06/2015 by 366Sanchez (1 review written)

Thank to this company I have great RayBan sunglasses with prescription lenses. Would buy again from you guys. Highly recommended !!! Will recommend to all my friends and family… Read Full Review

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★★★★★

“Great Sunglasses !!!”

Written on: 25/06/2015 by 366Sanchez (1 review written)

Thank to this company I have great RayBan sunglasses with prescription lenses. Would buy again from you guys. Highly recommended !!! Will recommend to all my friends and family… Read Full Review

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★★★★★

“First Class in every way”

Written on: 25/06/2015

Searched the web for my brand of daily contact lenses. Loads of websites but this one was the best price with free delivery. Ordered on a bank holiday Monday 11pm and the lenses were with me in the UK despite coming from Italy. Fantastic Service and genuine goods. From signing up, to ordering, to delivery, it was faultless… Read Full Review

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★★★★★

“Had two pairs of Ray-Bans from Smart Buy Glasses and...”

Written on: 25/06/2015 by 1986Sharp (1 review written)

Had two pairs of Ray-Bans from Smart Buy Glasses and very pleased with them. They were the cheapest I could find spec for spec and the price undercuts the high street by a mile. What's not to like:-)… Read Full Review

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★★★★★

“Fantastic prices, great customer service! ”

Written on: 25/06/2015 by nAlonso (1 review written)

My contacts always arrive quickly and I haven't found them cheaper anywhere else! I have had to change my shipping address after placing my order twice because of family emergency, and customer service has been wonderful and taken care of me both times. I also like the very quick and easy reorder options. Plus, the rewards you earn every time you purchase never expire, so you can save them up and get a great discount on a new pair of glasses or contacts. I have never had any problems with… Read Full Review

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★★★★★

“Fast & Reliable”

Written on: 25/06/2015 by Cloe188 (1 review written)

The smartbuyglasses website is incredibly fast and helpful. Its easy to purchase through the website and there are many different varieties you can choose from. The shipping was incredibly fast and came within a few days of ordering. Had no trouble at all with the order or purchase and would definitely use again as they have great prices avaliable. Thank you! … Read Full Review

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★★★☆☆

“raybans”

Written on: 25/06/2015 by forwood1 (1 review written)

Ok with process but not over happy with the tint of the varifocal lenses which change intensity as I tilt my head. Also the arms of the frame are too wide, so doesn't fit snugly. It's not easy to adjust these as they are plastic… Read Full Review

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★★★★★

“Very pleasant shopping”

Written on: 25/06/2015

Very pleased with overall shopping experience. They had in stock the specific type and the right prescription for the contact lenses I required and it was a not straight forward prescription due to my astigmatism. The price offered was one of the best I could find on-line. And the delivery was free of charge! My order was promptly processed and dispatched. Contact lense boxes were securely packed and arrived without any damages. Will definitely use the service again and can recommend for… Read Full Review

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★★★★☆

“Smart buy glasses”

Written on: 25/06/2015 by Andyfisher2 (1 review written)

I purchased a pair of ray ban sunglasses in May the sunglasses arrived in the time stated I was also kept up to date with carriage by text, they were very well packaged perfect condition, I would highly recommend this company, love my ray bans… Read Full Review

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★★★★★

“Excellent Value”

Written on: 25/06/2015 by Drewt216 (1 review written)

Excellent value and service. Why pay High Street prices when you can have it delivered to your door. Very good at keeping you updated as to where your order is. Thank you… Read Full Review

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★★★★★

“Speedy delivery and easy ordering process. It's too...”

Written on: 25/06/2015

Speedy delivery and easy ordering process. It's too bad they don't offer contact lenses accessories. I had to order those from a different site… Read Full Review

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★★★★★

“Awesome”

Written on: 25/06/2015 by Ynanavati (1 review written)

Right product delivered untimely fashion. Excellent packaging and beautiful sunglasses delivered from my daughter. Will use again!… Read Full Review

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★☆☆☆☆

“Terrible product and terrible service”

Written on: 25/06/2015 by Marisol407 (1 review written)

They've emailed me and asked for a review as they've had some negative ones...another error! The only good thing about this website is that you can get the same frame for less money than the high street. Other than that it's TERRIBLE. 1. When my prescription sunglasses arrived I couldn't see out of them, despite sending the right prescription. I took them to my optician who listed all the basic and vital things they'd done wrong. 2. I then tried to get a refund. WOW. it's WEEKS later and… Read Full Review

Service Manager Sbg's Comment

Written on: 26/06/2015

Dear Customer,

First of all, we appreciate your review regardless negative or positive, we need our customers' feedback as much as possible so that we learn from the cases in order to further improve our service.

I regret to hear that if there is error made on your lens, as advertised on our website, we offer 100% accuracy and refund policy on prescription lens.

Would you please email us your order ID to us so that our service manager will assist you to ensure your satisfaction with us?

Best Regards,
SmartBuyGlasses


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★★★★☆

“Good service”

Written on: 25/06/2015 by HoaPham (1 review written)

Quickly delivery, flexible way to solve out of stock… Read Full Review

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★☆☆☆☆

“Absolutely terrible service ”

Written on: 24/06/2015 by cmarcus (1 review written)

I ordered some Tom Ford sunglasses from the site. I received a stock email stating that due to high demand they were out of stock, and they would take up to 4 weeks to deliver. I then received another stock email stating that they had been discontinued, and were unavailable. Either the first sender was lying to me, or the second was. It seems they both were, as the sunglasses are a 5 year old model, and are still listed on the manufacturers website as available. I cancelled my order and… Read Full Review

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★★★★★

“Perfect”

Written on: 24/06/2015 by autogrillo (1 review written)

Product as desidered. SIte user friendly. Easy way for ordering. Fast shipping. What else?… Read Full Review

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★★★★☆

“Great value for money but.....”

Written on: 22/06/2015

Really happy with the glasses. Genuine Armani with high quality lenses as specified. My one gripe is customer services communications can be misleading especially around delivery timescales. Also got a shock when I saw the shipping location Hong Kong as I thought I was dealing with a UK company. They just happened to be sourced there but this was not made clear upfront. Overall a happy customer and would use Smart Buy again… Read Full Review

Service Manager Sbg's Comment

Written on: 23/06/2015

Dear Customer,

I am glad to hear that you would visit us again, to address your concern of shipping from Hong Kong, actually we have different locations for our logistics, we have one in Italy as well, however, the stock location for your ordered item is located in Hong Kong so we shipped your order from there. I am glad to see that you are satisfied with the product.

For our service regarding addressing your enquiries, we appreciate your feedback, would you please send the ticket # to our service manager so that we can review it? Rest assured that we strive to offer an excellent customer service.

Yours,
SmartBuyGlasses

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