Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
746
80% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“excellent service”

Written on: 04/04/2015 by DeannaGilliam (1 review written)

Upon placing my order I was immediately contacted about the item being out of stock. It was promptly ordered from the supplier and I was kept updated every step of the way. I was also given the option to order something else instead with a discount for the inconvenience. The goggles were lovely and came with a great cleaning kit. Great service from smart buy glasses… Read Full Review

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★★★★★

“Excellent: From order, delivery to customer service”

Written on: 04/04/2015 by Gretav246 (1 review written)

These guys are awesome. Great prices; super-quick delivery and, importantly, amazing customer service. I wish all online retailers were like Smartbuyglasses… Read Full Review

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★★★★★

“Prescription glasses”

Written on: 03/04/2015 by Parterre (1 review written)

I was very unsure about wording my prescription glasses on line and some of the reviews weren't that good. However I did go ahead and I'm so pleased that I did! Not only was the service fast and professional (they picked up an error that I had more on my order) the product I received were completely the same as I would have got from y local hight street store only £250 cheaper! I'm so pleased that I'm now in a position to order another pair and still save money! Couldn't recommend enough and I… Read Full Review

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★★★★★

“Great Service”

Written on: 03/04/2015 by JerseyTrotter (1 review written)

Ordered an obscure pair of American made sunnies with interchangeable lenses for skiing. Good price. Good product. Good delivery time (from US). Then lost one of the lenses after a couple of years. SBG sourced replacement pair lenses + complimentary new soft case specifically for these Spy sunnies plus complimentary cleaning kit. Again, good price & good service. Happy to recommend this company… Read Full Review

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★★★★★

“Great price, quick delivery”

Written on: 02/04/2015 by neillb (1 review written)

This was my second purchase from Smart Buy Glasses. I was so impressed with my Ray Ban Prescription glasses that I bought some for my wife too. They were £200 cheaper than the quoted price from our Optician, and we received them in about a week. I have recommended Smart Buy Glasses to friends already, and would definitely use them again in the future… Read Full Review

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★★★★★

“I was delighted to get the lenses I wanted, at the...”

Written on: 02/04/2015 by Kiersten290 (1 review written)

I was delighted to get the lenses I wanted, at the price I wanted, quickly… Read Full Review

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★★★★★

“Great website, easy to navigate and prompt delivery of...”

Written on: 02/04/2015 by Staffordba186 (1 review written)

Great website, easy to navigate and prompt delivery of contacts. Just what I needed… Read Full Review

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★★★★★

“super fast delivery”

Written on: 02/04/2015

I am extremely happy with the service I have received. Purchased fab Hugo Boss frames which were excellent value. However what impressed me most was the amazingly fast delivery of contact lenses. This is my absolute number 1 website for lenses. Can't recommend enough… Read Full Review

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★★★★★

“Great product, great price, great service!! ”

Written on: 02/04/2015 by fauz (2 reviews written)

Ok, so normally i dont buy things that i need to try first but with that virtual try thingy, i could virtually try on the glasses, which is really helpful. cheers for that guys. Now, normally when something is cheap, its too good to be true! these guys arent that cheap cheap, but compared to the high street, they are a bargain for original products! their service is top notch, communication was good, delivery was fast and the extras put in are nice! i couldn't give a better review than to… Read Full Review

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★★★★★

“Great glasses, excellent service at a great price”

Written on: 02/04/2015 by dickson05 (1 review written)

I would recommend smart buy glasses, in fact, I already have. The frames I chose cost me less than half what are being charged by high st opticians. The ordering porcess was very simple. All i did was photograph my prescription and attach the file to my order. My glasses arrived very quickly, I think it took about a week for them to arrive. And, I now have a discount against my next purchase. All good… Read Full Review

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★★★★★

“Quick and very efficient”

Written on: 02/04/2015 by yaBurns428 (1 review written)

A pleasure to deal with. I received my contact lenses promptly. Would definitely recommend this company and will be placing another for my next contact lenses very soon!… Read Full Review

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★★★★★

“Used a couple of times for prescription glasses and...”

Written on: 02/04/2015 by CarmeloPhillips35 (1 review written)

I have used Smart Buy Glasses a couple of times and had fantastic service. My designer glasses with prescription lenses costs a fraction of the price and lenses were fitted so nicely. I also order contact lenses and they arrive within a couple of days… Read Full Review

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★★★★★

“Great price and excellent service!”

Written on: 02/04/2015 by Haleyic129 (1 review written)

Did my homework and Smart Buy glasses came in HALF PRICE on the Persol sunglasses... I ordered and prompt delivery with a bonus spray and wipe pack including a glasses screwdriver.... excellent! No more high street opticians for me in future… Read Full Review

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★☆☆☆☆

“If you have a prescription don't bother ! ”

Written on: 01/04/2015 by 103Steele (1 review written)

I believe this to be a fair and honest review. I tried to resolve my issues before posting a review but no good :(. After putting my prescription into the system and selecting a sunglasses frame and polarised lens I was prompted by the system to pay an additional £90 for super thin and light lenses. Although this meant that the frame and lens worked out no cheaper than the high street I really liked the frame style so went with it. Delivery was fast - it was easy to use the website and I… Read Full Review

Service Manager Sbg's Comment

Written on: 02/04/2015

Dear Customer,

Our sincerest apologies for any inconvenience caused. Our Service manager will contact you soon who will assist you in resolving this matter.

Thank you for your cooperation!

Smartbuyglasses.

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A1234H's Comment

Written on: 07/04/2015

103Steele - I am not sure why this review has come under this name as I wrote it.

By way of update Smartbuyglasses have now responded appropriately and apologised for their error and sorted out my sunglasses. I am now very happy with their response and explanation.

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★☆☆☆☆

“I am writing this to inform other people about this...”

Written on: 31/03/2015 by Dolly777 (1 review written)

I am writing this to inform other people about this terrible company which is a massive scheme and is based in Hong Kong they tell you your order is out of stock and will take 5-11 days 3 months later no glasses and no refund!! This company need closing down BEWARE… Read Full Review

Service Manager Sbg's Response to Dolly777's Review

Written on: 02/04/2015

Dear Customer,

Our sincerest apologies for any inconvenience caused. Please contact our Service manager who will assist you in resolving this matter.

Thank you for your cooperation!

Smartbuyglasses.

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★☆☆☆☆

“No response from Customer Services when you want to return”

Written on: 23/03/2015 by BaileySilva163 (1 review written)

When you want an exchange of refund they are not forth coming. Never respond to e-mails, you can never get through by telephone. They are not interested when they have your money… Read Full Review

Service Manager Sbg's Comment

Written on: 23/03/2015

Dear Customer,

Our sincerest apologies for any inconvenience caused. Please contact our Service manager who will assist you in resolving this matter.

Thank you for your cooperation!

Smartbuyglasses.

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Dolly777's Comment

Written on: 31/03/2015

Contact your bank for a refund this company is a company based in Hong Kong the contact number has now been taken off the website when I called it, it was a lady who had lots of children running around clearly operating from her home!! You are lucky you received your goods I am still waiting for mine and no doubt will never get them.

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★★★★☆

“Great Glasses, great price”

Written on: 22/03/2015 by Dsone (1 review written)

Very pleased with my new glasses, easy to use website and comms. If one thing could be improved it would be the delivery time, but it was worth it, I wi use again… Read Full Review

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★★★★☆

“Excellent delivery time ... Good came as listed .....”

Written on: 22/03/2015 by Barr55 (1 review written)

Excellent delivery time ... Good came as listed .. Prices competitive , would buy from them again… Read Full Review

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★★★★★

“Great fast service at a great price”

Written on: 21/03/2015 by Thomas151 (1 review written)

Bought two pairs of Nike glasses. Less than half the retail price. They arrived quickly. Great service and communication… Read Full Review

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★★★★★

“Contact Lenses.”

Written on: 21/03/2015 by Fanning80 (1 review written)

Ordered three times. Good prices and good service with strong communication… Read Full Review

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