Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
815
81% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★☆

“Excellent quality!”

Written on: 14/05/2015 by Yairr49 (1 review written)

The glass I ordered arrived on time, the track system worked well, I loved the gift package. The glass is a bit big and keeps falling off my nose, so I had to mend it in a vision express, but I think that's not a big incinvinience! All in all, I honestly recommend the site! (And advise to find a similar one in a store, try it on first!)… Read Full Review

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★★★★★

“wonderful”

Written on: 14/05/2015 by Neild265 (1 review written)

Fast delivered more comfortable,easy and safety to pay… Read Full Review

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★★★★★

“Genuine Products, Reasonable Prices!”

Written on: 14/05/2015 by peturcho (4 reviews written)

Ordered with cash back from Quidco/TopCashBack (sorry can't exactly remember which one). Good prices, site easy to navigate and prompt delivery. Will be even happier when my cashback is confirmed :-) I will definitely use again and would recommend… Read Full Review

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★★★★★

“Trusted website fantastic service”

Written on: 14/05/2015 by BethanyShiree (1 review written)

Fast delivery, great service, web layout easy and straight forward to use. I like how you cb save your order to get a repeat quickly. Lots of choice. Happy returning customer!… Read Full Review

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★★★★☆

“Very happy, good communication”

Written on: 14/05/2015

I received my prescription Rayban's and I am very happy. The quality is there and although I haven't checked the prescription I don't feel that I need too. The communication throughout was very good and a lot better than in the past. I also asked to have the original lenses sent to and that was done. So the service and product is very good and at a very competitive price :) They did take longer than I expected to receive, over two weeks but then I was kept informed of the progress through… Read Full Review

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★★★★★

“Excellent products & service!”

Written on: 14/05/2015 by LanceJorgensen232 (1 review written)

I have ordered a numbers of pairs of sunglasses from smartbuyglasses and I find their range and service outstanding!… Read Full Review

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★★★★★

“sUPERB”

Written on: 14/05/2015 by MikeRath (1 review written)

Timely delivery and great product at a good price… Read Full Review

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★☆☆☆☆

“Fake and Damaged Goods!”

Written on: 11/05/2015 by rockydaisy (1 review written)

Ordered RayBan sunglasses £100 - eventually arrived but very scratched and obviously fake (as I believe the good reviews on here are too!) Really annoyed with myself for falling for this, but I believed it was a UK company and only realised it was in China when I phoned to complain! This website should be closed down - STAY AWAY!… Read Full Review

Service Manager Sbg's Response to rockydaisy's Review

Written on: 16/05/2015

Dear Valued Customer,

We regret to hear that you are not satisfied with the item you ordered. I regret to hear this as the item you purchased is in fact authentic. All our brands are sourced from official distributors.

We also would like to inform you that our call center is located overseas just like any other call center business.

Kindly contact our service manager to arrange an exchange or a full refund.

Once again our sincerest apologies for the inconvenience caused.

Best Regards,

smartbuyglasses

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★★★★★

“Quick, cheap and reliable”

Written on: 11/05/2015 by snevillio (1 review written)

Couldn't fault them, quick delivery of lenses which can occasionally take longer to arrive from other suppliers so yeah, pretty happy with them… Read Full Review

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★★★★★

“Just super service and products ”

Written on: 10/05/2015 by 1971Schaefer (1 review written)

Super speedy,quality service. Can't fault it,great products and prices. I would recommend this company to anyone I know… Read Full Review

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★★★★★

“I can see clearly now the rain has gone”

Written on: 10/05/2015 by Leeht287 (1 review written)

I got my new glasses really quickly,they had plenty of choice and i even recommended the site to a friend she was also very happy with her purchase. It was so easy to use and the complimentary lens cleaner is also very good… Read Full Review

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★★★★★

“Great delivery, excellent service.”

Written on: 09/05/2015 by Slattery401 (1 review written)

Although my order was not available in the stock for the first time it still arrived as fast as advertised. Excellent packing. Great communication. Really happy with the purchase and service provided… Read Full Review

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★★★★★

“Good googles”

Written on: 09/05/2015 by Aydin275 (1 review written)

Good seller, good googles, fast shipping, recommend… Read Full Review

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★★★★★

“Very good service”

Written on: 09/05/2015 by RyleeHanna (1 review written)

Very good service, ordered on Sunday evening and received my glasses by mid day the following Friday. Fantastic quality product that I am really happy with… Read Full Review

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★★★★★

“I had a great experience with Smart Buy Glasses! I...”

Written on: 09/05/2015 by Curtis433 (1 review written)

I had a great experience with Smart Buy Glasses! I went to the opticians to select my frames and then went online to save myself over £100! They arrived within a few days and I'm really happy with the frames. The whole process was really simple, I got the prescripton from the optician, entered all of the details and the order was processed. I was kept informed of its status the whole way through. Great service, one I'll definitely use again for all my future frames… Read Full Review

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★★★★☆

“Superb customer service”

Written on: 09/05/2015 by MaddoxGallegos1991 (1 review written)

I ordered a pair of Tom Ford glasses plus premium lenses. Unfortunately the glasses arrived and there was an error with he lenses (the prescription was incorrect). Smart Buy Glasses recognised the issue immediately and offer to sent (from Hong Kong) a new set of correct uncut lenses. I took them to a local optician to have them glazed and Smart Buy Glasses reimbursed the fee. The local glazing fee alone was more then the cost of the lenses from Smart Buy Glasses so they are clearly custom… Read Full Review

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★★★★★

“ExCellent”

Written on: 08/05/2015 by REBEKAHANDGLENN (1 review written)

5 day turn around Product as expected High quality finish Well packaged Have already recommended to friends Will be buying again in market were you need to trust the supplier and be totally confident when you buy V pleased… Read Full Review

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★★★★☆

“Worked for me”

Written on: 07/05/2015 by Indigidominion (1 review written)

I ordered Tommy Hilfiger frames I'd seen in a high street shop. I'm really please with the glasses and they were less than half the price. The only disadvantage was waiting a week for the glasses to arrive… Read Full Review

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★★★★★

“Great selection, fast delivery ”

Written on: 07/05/2015 by hzKidd374 (1 review written)

I wanted polarised sunglasses. I found the search engine really easy to use and had a big selection to choose from. I chose polaroid glasses.They had Dimensions on them so I could get a real idea of the fit… Read Full Review

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★★★★★

“fab service fab value ”

Written on: 07/05/2015 by Herndontk358 (1 review written)

Can't recommend this company enough always excellent service with the best prices around can't find my lenses cheaper anywhere else wouldn't go anywhere else delivery is so quick and I get reward points to which give me money off what more can you ask for just love this company… Read Full Review

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