Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
988
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★☆

“Did what they said”

Written on: 25/07/2015

Everything worked quickly and smoothly and I paid way less than the high street price. Happy days… Read Full Review

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★★★★☆

“Excellent value”

Written on: 25/07/2015 by Riley415 (1 review written)

Competitive prices and secure delivery… Read Full Review

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★★★★★

“RayBan 5228 Matte violet”

Written on: 25/07/2015

Good communication, quick delivery. Great prices too. I love my glasses and have since bought another pair from SmartBuyGlasses. Thank you… Read Full Review

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★★★★★

“Lovely”

Written on: 25/07/2015 by AngelineStrong57 (1 review written)

Got these for my Daughter and they're great. Arrived in time and are genuine so very pleased… Read Full Review

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★★★★★

“Outstanding”

Written on: 24/07/2015 by Rohan_1994 (1 review written)

Smartbuyglasses is beyond words outstanding. Cheap prices, Authentic high quality products and excellent customer aervice ! What more can I say. I got gucci glasses that were 320 on the high street for 120 here with thinner lenses! And contact lenses So affordable to. Will definately be recommending you to everyone and putting the word out there! Thank you and see you again !! :) Your website is also supreme! Just need to advertise your company more and get the word out there guys! You will… Read Full Review

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★★★☆☆

“Arrived eventually but not in time for my holidays”

Written on: 24/07/2015 by juliaashmore (2 reviews written)

I did try to contact Smart Buy but they had no idea where my contact lenses were - I seem to remember that last time I ordered they came the following day. Maybe it was my fault for not ordering them earlier and I probably won't need them so quickly next time… Read Full Review

Service Manager Sbg's Response to juliaashmore's Review

Written on: 27/07/2015

Hi,

We first thank you for your support for being our regular customer.

I regret to hear that the delivery time took longer than last time, if you could email us your order ID to our service manager, we will be able to check with you for more details so that you could order from us at a better timing.

Yours,
Jacob

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Service Manager Sbg's Response to juliaashmore's Review

Written on: 27/07/2015

Hi,

We first thank you for your support for being our regular customer.

I regret to hear that the delivery time took longer than last time, if you could email us your order ID to our service manager, we will be able to check with you for more details so that you could order from us at a better timing.

Yours,
Jacob

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★★★★★

“Very pleased with the Service and Quality”

Written on: 24/07/2015 by pgwilki (1 review written)

This was the second pair of glasses I have purchased from Smart Buy Glasses having previous bought a single vision pair, ideally I needed a pair of progressives and was initially nervous of ordering them this way. However I filled in the form online, scanned my prescription and added some comments in the notes just to make sure. The price was additionally discounted which made the pair about a 3rd of the price I'd been quoted on the High St! The Glasses arrived a week or so later and when I… Read Full Review

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★★★★★

“Great sunglasses, great service ”

Written on: 24/07/2015 by Jacschaps (1 review written)

By far the cheapest site to purchase these sunglasses. And they came within 24 hours. Amazing service. The sunglasses look great. I have already been complimented. I bought them to for in my own verifocal lenses, and have been told by dispenser that they are a good size frame for this purpose. I love the blue sides. The games all in all are plain and chic. The blue sides add a feature. haven't had a chance to we ar them yet. Bring on the sun… Read Full Review

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★★★★★

“Value for money Reliable Service Fast shipping Easy...”

Written on: 24/07/2015 by Kenley69 (1 review written)

Value for money Reliable Service Fast shipping Easy and enjoyable shopping experience… Read Full Review

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★★★★★

“My easiest and most successful buying experience of...”

Written on: 24/07/2015 by DennisCarver230 (1 review written)

I was desperately trying to back up a pair of my existing Polarised RayBans but these (frames and lens combination) had been a special edition and were no longer available at the original shop. I trawled online and as your website is extremely well laid out and user friendly (I had previously contacted various companies with no success) I, in no time, was able to make a clear decision. Your very fair and supportive Returns Policy helped too. Thank you so much!! Your prices are excellent… Read Full Review

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★★★★☆

“Excellent service, delivered on time, great price....”

Written on: 24/07/2015

Excellent service, delivered on time, great price. Happy to recommend, and will use again. Website search...Meh, but persevere for a good deal… Read Full Review

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★★★★★

“Great glasses and good price”

Written on: 23/07/2015 by Olivew395 (1 review written)

easy to order and quick delivery. Glasses are great, excellent quality. Nice freebie glasses cleaner too!… Read Full Review

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★★★★★

“Tip Top Lenses & Excellent Service”

Written on: 23/07/2015 by 321Pennington (1 review written)

Tried time I've tried buying contact lenses via Smart Buy Glasses and I have to say they have come up trumps. Price best I've found and although it took a little longer for the lenses to be delivered, I was not dissapointed with the lenses and it just means I have to be more aware of when my lenses need reordering! Can only say I was impressed with all aspects of dealing with the company and the price just made it that more acceptable!… Read Full Review

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★★★☆☆

“Long waiting”

Written on: 23/07/2015 by Magda0621 (1 review written)

I am very happy with my glasses, everything is okay but I was waiting for my new glasses about 2 weeks. I was writing emails but nobody helped me with solving that problem. I am happy with my order but your delivery system is absolutely horrible… Read Full Review

Service Manager Sbg's Response to Magda0621's Review

Written on: 24/07/2015

Hi Customer,

We are glad to hear that you are happy with our glasses, but I am sorry for the delivery issue you had, would you mind if you could send your order ID to our service manager so that we could double check that for you to avoid any similar issue happening again!

Sincerely yours,
Andrea

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★★★★★

“Cheap as chips”

Written on: 23/07/2015 by Bettyboop2969 (1 review written)

Excellent service, super fast delivery and very cheap. Cheapest I have found on the internet and I receive reward points too, winner all round… Read Full Review

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★★★★★

“Great service!”

Written on: 23/07/2015 by ander121 (1 review written)

Brilliant price and service - would have cost double at local optician!… Read Full Review

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★★★★☆

“Speedy service and fantastic value for money”

Written on: 23/07/2015 by Ealingposse123 (1 review written)

Over all the service was very good. Website easy to use and navigate, received non-prescription sun glasses within days of order. Always kept up to date with the bifocal sun glasses ordered and notified when dispatched. On receipt, prescriptive work done is excellent and have had no problems with either glasses. Did not give excellent score however as ordered two non prescriptive sunglasses and returned one the next day of receipt, but took two weeks to receive notification of receipt and… Read Full Review

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★★★★★

“Good purchase, speedy service”

Written on: 23/07/2015 by Wendy123B (1 review written)

Cheapest place I could find for the Maui Jim sunglasses I like. Think they came from abroad but arrived quickly and i was delighted with the free cleaning and repair kit that came with them… Read Full Review

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★★★★★

“Very very clear”

Written on: 22/07/2015 by Leoncole0 (1 review written)

I bought these for my girlfriend for her birthday and she keeps going on about them being the most clearest sunglasses she has ever had… Read Full Review

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★★★★★

“Greater Value and Better Service”

Written on: 22/07/2015 by RelentlessConsumer (1 review written)

Ok so I brought the same gucci glasses from House of Fraser. I was pleased with them but they cost £220.00. My partner said I had bought mens sunglasses not womens, so we looked the make and model online. Yes he was right, but that didnt matter, what mattered was that they were nearly £90 CHEAPER on smartbuyglasses! That is a lot of difference. I ordered the same night and I duly took my glasses back to House of Fraser the following week, who then warned me that I might not receive my… Read Full Review

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