Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1497
86.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Good service”

Written on: 19/05/2016 by devonmag (1 review written)

From buying to delivery i was kept informed of the progress of my order. I have bought several glasses from smartbuy and always find the service very good.The only thing that they could improve on would be on the website if you could save your glasses in a wish list as it is a pain having to go through all the glasses and trying to remember them all… Read Full Review

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★★★☆☆

“Delivery longer than expected”

Written on: 19/05/2016 by Amanda1007 (1 review written)

Very good value for money. Needed my glasses next day so chose glasses which specifically stated they had next day delivery. After waiting 4 days I contacted to see where they were and they said they are delivered 1 day after they have been processed. So the information on the website is misleading and you do not get glasses next day as it states. I finally received my glasses 9 days after my order! Overall, they are ok for the price but not happy with delivery time… Read Full Review

Service Manager Sbg's Response to Amanda1007's Review

Written on: 20/05/2016

Hi,

Thanks so much for your feedback regarding your purchase.

I do regret to hear that they were delivered later than we expected. I do hope that you would use our services again and we will make sure your next delivery will come much sooner.

Sincerely,

John
SmartBuyGlasses

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★★★★★

“First Class Service”

Written on: 19/05/2016 by PhilBeswick (1 review written)

Simply process to use and place order, straight forward with efficient no fuss trackable delivery and a product I was delighted with… Read Full Review

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★★★★★

“Don't go anywhere else”

Written on: 19/05/2016 by Casbury46 (1 review written)

Gucci glasses, fast service, kept well informed, great product .....really pleased and at such a saving from high street… Read Full Review

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★★★★☆

“Nice Glasses”

Written on: 19/05/2016 by Layercake (1 review written)

This is the second pair of glasses I have purchased from Smart Buy Glasses and I am not disappointed at all. Quick, courteous service, competitively priced and a large selection of glasses. The Tom Ford FT0337 HUGH-56J I purchased are a good quality pair of sunglasses, which I have had prescription progressive lenses fitted by this company. These glasses look the part and don't look common like other well known brands. All in all completely satisfied… Read Full Review

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★★★★★

“An amazing service!”

Written on: 19/05/2016

Would definitely order from Smart Buy Glasses again! Hassle free, excellent customer service and very quick delivery. The glasses are perfect and I loved the little freebies that came with them. Have told all my 'four eyed' friends about the site!… Read Full Review

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★★★★★

“Good quality glasses ”

Written on: 19/05/2016 by Coatesclive (1 review written)

Was looking around for good quality sunglasses at a reasonable price tried other known brands but found them too expensive and flimsy. After engine search found this company glasses were well made and good quality. Customer service was excellent would highly recommend… Read Full Review

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★★★★☆

“Great value”

Written on: 18/05/2016 by AvahKeating290 (1 review written)

My beautiful glasses arrived and I wasn't disappointed. The only criticism is how long they took to arrive. I don't mind if it takes time to get hold of things - but they should not say they will arrive in two days, when clearly, from other comments I have read, they don't!!!… Read Full Review

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★★★★★

“Great Customer Service and turnaround time”

Written on: 18/05/2016 by jordankingalvarez (1 review written)

Product just as described - high quality. Great Customer Service and turnaround time… Read Full Review

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★★★★☆

“Easy to order and quick delivery! ”

Written on: 18/05/2016 by DemetriusStevenson (1 review written)

Easy to order and quick delivery!… Read Full Review

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★★★★★

“Efficient, quick delivery”

Written on: 05/05/2016 by 476Byrd (1 review written)

Efficient and speedy service, easy to reorder. Competitive pricing… Read Full Review

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★★★★★

“Value for money”

Written on: 04/05/2016 by MadelynGonzalez100 (1 review written)

Very good service at a good price!… Read Full Review

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★☆☆☆☆

“Absolutely worst customer service!!! Sent me faulty...”

Written on: 03/05/2016 by customer111222 (1 review written)

Absolutely worst customer service!!! Sent me faulty contact lenses and refuse to refund or replace… Read Full Review

Service Manager Sbg's Response to customer111222's Review

Written on: 04/05/2016

Dear Customer,

I do regret to hear the issues on your contact lens.

I apologize for the inconvenience that had caused you. Customer's satisfaction is our top priority, we’d like to look into this issue and resolve it to your satisfaction, would you please email your order ID to our customer service and address service manager Jack?

Best Regards,

John
SmartBuyGlasses

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★★★★★

“easy, quick, no fuss”

Written on: 02/05/2016 by RylandSimmons (1 review written)

Every time I have ordered from this site, my lenses have always arrived quickly, with no issues or fuss. They even have a rewards scheme so you can get money of repeat orders! Love it, what's not to like?… Read Full Review

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★★★★★

“very fast service good product well priced”

Written on: 01/05/2016 by SarahBrennan282 (1 review written)

very fast service good product well priced. Would recommend ans use again. product exactly as described. … Read Full Review

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★★★★★

“Junior Ray Ban Sunglasses”

Written on: 30/04/2016 by Lilliana412 (1 review written)

They are very good value and the response to my order was excellent. The sunglasses arrived quickly and were well packaged… Read Full Review

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★★★★★

“No issues and great value.”

Written on: 29/04/2016 by gbHughes1979 (1 review written)

No issues and great value… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!!!!”

Written on: 28/04/2016 by 280Lucas (1 review written)

They have a fake phone number on the website that does not exist. They don't answer customer service emails. I update the delivery address on my account, when I place the order it shows the new, correct delivery address and they deliver to an old, incorrect delivery address. So I have paid for delivery but I'll have to pay for transport, spend 2 hours to go back to my workplace and get my packet. When I place the order the basket says I have some points I can use to have a small discount on my… Read Full Review

Service Manager Sbg's Comment

Written on: 02/05/2016

Hi,

I do regret to hear the issues regarding your order.

Please be advised that our phone service is available Mon-Fri, from 9AM - 6PM CET, I will ask the team to check the call record to understand when we had the missed calls and we will rectify this issue internally.

Regarding the shipping address change, I am afraid that there is misunderstanding. Updating the saved address in the membership account doesn't update the address for the existing orders. However, I do apologize for the lack of communication and confusions regarding this.

For the rewards that you were not able to use, would you please send an email to our customer service team so that we will help you to apply that manually?

Once again, my personal apologies for all the inconvenience that had caused you, I do hope that we would serve you much better next time.

Regards,

John
SmartBuyGlasses

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★★★★☆

“customer service”

Written on: 28/04/2016 by Sandrabernice (1 review written)

I have been a customer for quite some time and recently had cause to complain in that one of the boxes of lenses had only 25 lenses instead of 30 lenses. I contacted Smartbuy and informed them of this and I was disappointed with the service that I received. Firstly having to send a photograph of the box, (I have no idea why that helped) then after numerous further emails I was given a 10% refund which amounted to approximately £2. I felt this was unsatisfactory, I was still 5 lenses short… Read Full Review

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★★★★★

“Super Service”

Written on: 27/04/2016 by suziedoyle (1 review written)

Second time I have used Smart Buy Glasses now and just as impressed - wonderful service, very quick and fantastic products - thank you!… Read Full Review

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