Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
1028
83.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“awesome”

Written on: 16/08/2015 by Coley363 (1 review written)

I'm very happy with my new Oakley Caveat sunglasses.They look very cool and stylish… Read Full Review

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★★★☆☆

“Ok I guess”

Written on: 15/08/2015 by MessiahSharp (1 review written)

The product I ordered I was ok, perhaps with more effort on my part I could have found it cheaper elsewhere? Delivery was delayed as not as advertised, although I was offered a 5% discount (which seems a poor amount) therefore I requested that it be raised to at least 10%… Read Full Review

Smartbuyglasses's Comment

Written on: 20/08/2015

Dear Customer,

Thank you for your feedback. I regret to hear about the delay in your order.

Could you please contact our Service manager who will review your case to see what we can do to resolve this issue?

Thank you for your feedback and our apologies for any inconvenience caused.

Best Regards,

Alison
Smartbuyglasses

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★★★★★

“Great value ray bans !!”

Written on: 15/08/2015 by Shaniya162 (1 review written)

Decided to buy some glasses online for a change , always get them from my optician (a high street chain) who had stopped selling ray bans , ordered the predator 2 glasses on line ,which was very easy using my prescription , got regular emails on progress of my glasses , only down point was they took longer than I expected just over 2 weeks to arrive . But when they did they were perfect came with the original lenses in an envelope and a cleaning kit and all the right documents and… Read Full Review

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★★★☆☆

“Month late ”

Written on: 15/08/2015 by JackHolden281 (1 review written)

the price was good but the glasses came over a month late - so don't believe what you see when you are paying for them!… Read Full Review

Smartbuyglasses's Comment

Written on: 20/08/2015

Dear Customer,

I am truly sorry to hear about the delay in sending you your order. It sometimes happens that items need to be backordered with the manufacturer due to fast changing and limited stock levels.

We always try our best to ship orders as soon as possible, within the stated processing time.

Feel free to contact our service manager for any questions or concerns you have

Best Regards,

Alison
Smartbuyglasses

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★★★★☆

“Excellent range and options available on website....”

Written on: 15/08/2015 by 104Kearney (1 review written)

Excellent range and options available on website. Fairly easy online process. Slightly slower than expected delivery, but not surprised given the geography of the supply chain. Very pleased with excellent product. Exactly what i wanted… Read Full Review

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★★★★★

“Fast delivery and product was as described. Very cheap!”

Written on: 15/08/2015 by Leblanc96 (1 review written)

Fast delivery and product was as described. Very cheap!… Read Full Review

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★★★★★

“Excellent service”

Written on: 15/08/2015 by Lennonx192 (1 review written)

Great price, great service received the sunglasses within days of placing my order. No issues at all and far cheaper than on the high street. I would definitely use them again after this experience… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/08/2015

Super fast delivery, good range of product and prices and excellent customer service. I made a mistake in my order and they quickly solved it. I will repeat soon and cannot encourage enough… Read Full Review

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★★★★★

“Fast, easy and great customer care.”

Written on: 14/08/2015 by kacper.gorski (1 review written)

I ordered a pair of RayBan prescription sunglasses a few days before my holiday and they were sent out to me very quickly and managed to arrive before I left. Customer care was always fast and very helpful. I will be using the SmartBuy glasses again I am sure… Read Full Review

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★★★★★

“Ordered contact lenses that arrived on time. The...”

Written on: 13/08/2015 by JaylanMay (1 review written)

Ordered contact lenses that arrived on time. The service was fast and reliable, would order the same product again… Read Full Review

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★★★★★

“Fast and easy to use”

Written on: 13/08/2015

Extremely easy to use service and best price I've found for my contact lenses so far. Quick delivery too. would recommend to others thinking about ordering contact lenses… Read Full Review

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★★★★★

“Totally gorgeous glasses”

Written on: 13/08/2015 by Guthrie325 (1 review written)

These glasses look stunning, great quality and style, I have wanted them for a long time and finally got round to buying them. Everyone seems to notice you wearing them. Love them… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 13/08/2015 by 428Gilbert (1 review written)

Came across this store by chance on the internet. The service was first class and the price was the best I could find. I wouldn't hesitate in using them again or recommending them to anyone… Read Full Review

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★★★★★

“Simple, fast happy ”

Written on: 13/08/2015

Fast and easy service way cheaper then anywhere on the high streets or department stores. Quick delivery with a free gift, who could not be happy with this amazing company and the quality of the services that they provide… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/08/2015 by Baldwinfa204 (1 review written)

Was referred to this site by a friend. The selection available was excellent as was the service. I bought the Costa Del Mar Galveston glasses at a very reasonable price. Bought for fishing and they are way and above the best I've used having tried other brands before… Read Full Review

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★★★★★

“Your service was excellent and considering my purchase...”

Written on: 13/08/2015 by kenya2020 (1 review written)

Your service was excellent and considering my purchase were for presciption sunglasses and transition lenses the timescale from application through to delivery was second to none. Price wise it is unbeatable in reference to high street stores and I would, and will be recommending your company to my friends and family, and in fact I purchased a second pair a few weeks later. Many thanks Paul London… Read Full Review

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★★★★★

“Easy site, Good prices, Swift Postage.”

Written on: 13/08/2015 by Palmerho357 (1 review written)

Finally bought myself a pair of Silhouette Titans from Smart Buy Glasses. Very easy to use site and was pleasantly surprised as to how fast they were shipped. Good choice of brands and competitive pricing. I Recommend the website… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 06/08/2015 by bfCoyle322 (1 review written)

I bought contact lens and I got what I ordered but it took a very long time arrive. I think it took nearly 10 days or more? for it to arrive. I expected it to arrive much more quickly and i believe the website provided that the products would arrive earlier than when it had actually arrived… Read Full Review

Service Manager Sbg's Comment

Written on: 07/08/2015

Dear Customer,

I regret to see that the delivery of your order took longer than expected. The delivery time for contact lenses varies per brand and product. Nevertheless, do I apologize for the unusual delay in sending you your order.

Your feedback is an invaluable tool, as we continue to improve our business.


Best Regards,

Andrea
Smartbuyglasses

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Service Manager Sbg's Comment

Written on: 10/08/2015

Dear Customer,

I am sorry to hear that the contact lens arrived later than expected. We do apologize for any inconveniences this may have caused. Note that the website only listed dispatch time, which doesn't include the actually delivery time from the courier. Normally it should only take 2-3 days for the package delivery.

We value your feedback and would like to understand what caused delay in your package delivery. Could you please contact us so we can discuss this experience further?

Best Regards,

Alison

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★★★★★

“Molto soddisfatta”

Written on: 04/08/2015 by Crita (1 review written)

Tutto secondo le aspettative: prodotti di qualità e a buon prezzo. Spedizione velocissima e ottima comunicazione da parte dello staff… Read Full Review

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★★★★☆

“Efficient, easy & fast”

Written on: 03/08/2015 by 97Hamilton (1 review written)

Great service, quick & easy to order, delivered to the door & good value for money… Read Full Review

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