Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1679
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★☆☆☆

“Slow ”

Written on: 03/10/2016 by uhJenkins1989 (1 review written)

The whole process was slow . There was no way to track my blades as your system did not work . Your help desk ignored me… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm sorry to hear that you're not happy with the experience you've had so far. Your feedback is valuable to us and we will make sure to improve this as soon as possible.

I will follow it up with our customer service and they will be in contact shortly.

Best regards,

John
SmartBuyGlasses

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★★★☆☆

“Love the product but shame about the delivery time. ...”

Written on: 03/10/2016 by AmaraMeredith363 (1 review written)

Love the product but shame about the delivery time. Received nearly 2 weeks after ordering it… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm glad to hear that you are happy with the product. Please accept my apologies that the delivery time is not what you expected. Please note that some models have a processing time of 5 - 11 working days. If you have any further questions regarding the delivery in the future, please don't hesitate to contact us.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Very good service”

Written on: 02/10/2016 by jane211 (1 review written)

Great customer care. Very neatly finished glasses. There was only one thing I didn't like, the thickness of the glasses which although I ordered them Ultra Thin were still thick, Maybe I shouldn't have chosen a semi framless frame for my prescription. I will certainly buy again andrecommend Smart Buy Glasses to others… Read Full Review

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★★★★★

“Accuvue contact lenses”

Written on: 02/10/2016

Very comfortable, I wear them all day every day without problems and have done for many years… Read Full Review

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★★★★☆

“The website offers a wide range of products and the...”

Written on: 02/10/2016 by Krauseqv71 (1 review written)

The website offers a wide range of products and the order process was easy to use… Read Full Review

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★★★★★

“Silhouette TMA the MUST collection: painless purchase...”

Written on: 01/10/2016

Silhouette TMA the MUST collection: painless purchase process, efficient online site and saved a huge amount compared to local independent optician. The combined price of the new glasses, prescription lenses and delivery was less than the price quoted by optician just for the prescription lenses!… Read Full Review

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★★☆☆☆

“Very Poor Delivery”

Written on: 01/10/2016 by Johnnygreengiant (1 review written)

Price was good but delivery period far too long if you purchase from here make sure you do it 2 weeks in advance… Read Full Review

Service Manager Sbg's Response to Johnnygreengiant's Review

Written on: 05/10/2016

Hi,

Thank you for your feedback. My apologies if the delivery took longer then you expected. If you have any further questions regarding the delivery time you can contact us again.

Hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

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★★★☆☆

“Good price but slow delivery”

Written on: 01/10/2016 by Beau138 (1 review written)

The contact lenses I ordered were what I wanted, and at a good price, but took 2 weeks to arrive, which is longer than I expected. Now I know what to expect, I'll just make sure I don't leave it to the last minute to re-order… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm happy to hear that you've found the product you wanted for a good price. As contact lenses come with a lot of varieties in strength we have all the specific models in stock and some we have to source from the manufacturer. My apologies if this is not what you expected.

I hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Genuine Tom Ford Frames - latest range at excellent price”

Written on: 30/09/2016 by Jovan1968 (1 review written)

Excellent price - genuine Tom Ford Frames Delivered rapidly Called customer service - very helpful Would recommend to anyone looking for designer frames… Read Full Review

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★★★★★

“The real thing for a cheaper price!”

Written on: 30/09/2016 by DelaneyWebb (1 review written)

At first i was skeptical about the sunglasses authentic because of the price. Now i was wrong. I am very satisfied with my purchase, although the shipping could have been a little faster. Also i did not know about the little "RB" on the lens that is engraved to all new models, would have been nice to have had a little disclaimer because i thought it had been damaged in shipping… Read Full Review

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★☆☆☆☆

“huge disappointment”

Written on: 30/09/2016 by sylvia-- (1 review written)

I have ordered a specific version of lens, and contacted Customer Service 3 times to confirm if the required lens are being shipped. I was ensured they were going to be the correct ones, even when I received the WRONG type the Customer Service told me I was going to get the correct ones. Then they offered to see if they have the correct ones to do an exchange but never got back to me, so I have returned the lens and had to chase them up several times about the refund which arrived in 3 parts… Read Full Review

Service Manager Sbg's Response to sylvia--'s Review

Written on: 05/10/2016

Hi,

I'm sorry to hear that the process and order didn't go very smooth. Please accept my apologies for any inconvenience this may have caused. If you have any further questions please don't hesitate to contact us again.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Fantastic. As per usual. ”

Written on: 27/09/2016 by Dalton1984 (1 review written)

Have been buying both my glasses and prescription sunglasses from SmartBuy for a couple years. No complaints. At all. Always deliver a fantastic item on time. I've found both the quality of the lenses installed and the costumer service to be fantastic. Not only that, but they're always the cheapest I've seen. Will definitely be buying from them again… Read Full Review

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★★★★★

“Raybantastic ”

Written on: 27/09/2016 by McIntoshzv376 (1 review written)

Ordering = simple Payment = simple Delivery = On Time Me = Happy… Read Full Review

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★★★★★

“Easy, quick and secure service”

Written on: 27/09/2016 by HarryGunn310 (1 review written)

I found the sunglasses I wanted on the website, put an order in and was kept up to date with the status of my order with emails and a tracking number. To my pleasant surprise, I received my shades in a handful of days (I'm based in Asia), and in top condition, including a case and manufacturer tags. No issues, no frills - it was a fantastic shopping experience buying from the website, and so much cheaper than the price quoted at a number of shops!… Read Full Review

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★★★★★

“Simple, fast, best price”

Written on: 26/09/2016 by Marky7878 (1 review written)

i have purchased sunglasses recently, and my experience is good. i can't recommend enough this website and i will be back to smartbuyglasses website before making a next purchase. i have had a bargain price and saved cool £190 for latest sunglasses what i wanted. so there it goes. Peeple reading this all i have to say is. BUY IT FROM HERE… Read Full Review

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★☆☆☆☆

“Terrible service, false promises made”

Written on: 26/09/2016 by leonrbrett (1 review written)

Delivery was a nightmare, very slow. Chased daily, promised call backs - nothing. Alleged issue with the address, but nobody contacted me. Asked for evidence I was contacted, turns out I was not. Used live chat 5 times, each time told that "I will handle the case personally and update in 24 hours". Eventually, told the parcel was being returned to them for a refund by the courier, but it arrived next day. I returned this to them myself, still no refund!!!… Read Full Review

Service Manager Sbg's Response to leonrbrett's Review

Written on: 27/09/2016

Hi,

I'm sorry to hear that you had experienced problems with the delivery of your order. This is indeed very unfortunate and we will look into this to make sure it won't happen in the future.

If you have any further questions regarding your refund you can contact us again via email.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Fantastic Versace frames”

Written on: 23/09/2016 by Dariane57 (1 review written)

I saw the Versace frames at two local well known high street Opticians. They quoted me £400 for my complete glasses. Smartbuy provided me with the exact frame with my prescription for £155. They arrived 11 days after I placed my order. I received regular emails regarding the status of my order and tracked them during shipping. I was initially sceptical that they would be genuine but they are. I will definitely use them again. Thank you… Read Full Review

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★☆☆☆☆

“Terrible after sales services”

Written on: 17/09/2016 by Cash237 (1 review written)

After 4 months nose pad came off and lost. Have been waiting 6 months for replacement and all I get is the same reply they are waiting for their supplier Total waste of money buying from this company and I would not recommend them.in future I will buy from my local optician even if it is more expensive. At least I would get better service than this company… Read Full Review

Service Manager Sbg's Comment

Written on: 23/09/2016

Dear Customer,

I understand your frustration that this is taking a long time and please accept my apologies for this. If you could send us a message, I will make sure our Service Manager will look into your issue to get it resolved as soon as possible.

Best regards,

John
SmartBuyGlasses

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Moggycat1's Comment

Written on: 25/09/2016

Your customer service department has been dealing with this problem and I have now totally given up of ever getting the new nose pads so I can wear the glasses.

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★★☆☆☆

“Shipping problems”

Written on: 16/09/2016

Ordered the first time - good service. Second time, took three weeks. The order wasn't even 'shipped' for a fortnight. Contacted one of their advisors who was no help whatsoever. Had to order some from somewhere else (with a quicker delivery of 3 days) as I was going on holiday and about to run out… Read Full Review

Service Manager Sbg's Comment

Written on: 19/09/2016

Dear Customer,

I do apologize for any inconvenience this caused you.

Could you please send us a message and our Service Manager will be more than happy to help resolve your issue.

Have a great day.

Sincerely,
John
SmartBuyGlasses

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★★★★★

“Prescription Sunglasses Superb”

Written on: 16/09/2016 by Joshuac1972 (1 review written)

I have to date ordered 4 pairs of prescription sunglasses from the Rayban and Tom Ford range for myself and family members at various times . Very impressed with the level of service and communication in addition to the competitive pricing. Delivery was prompt too. I would have to say that I do not really bother surfing the net for too many offers hence my return custom . Highly likely to use the service for ordinary spectacles in future too… Read Full Review

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