Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
73% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Will definitely buy from here again.”

Written on: 13/07/2014 by Gordon307 (1 review written)

Bought a Ray-Ban RB2140 Original Wayfarer-902 - size 50 | Sunglasses for this summer .. fast delivery and very pleased with the stuff. Thanks Smart Buy Glasses… Read Full Review

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★★★★★

“Slow but worth it”

Written on: 11/07/2014 by Charliefromworthing (1 review written)

I hadn't realised this was a Chinese firm at first and when my sunglasses took longer to arrive than I had expected I started to get worried. I read a number of reviews about this company on various websites and started to get worried I had bought fakes. I contacted the company by email to chase up my delivery and to ask them to confirm the glasses were genuine Guccis and got a response within a few hours. I then had another email a few days later saying the item was delayed and a few hours… Read Full Review

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★☆☆☆☆

“4 weeks delivery!!!!”

Written on: 04/07/2014 by 475Reed (1 review written)

I demanded my money Bach after 4 weeks. and no sunglasses. After reading other comments on here , not even sure they are geniune sunglasses… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

When we cannot immediately receive a confirmation on your item from on of our suppliers, we indeed inform our customers that it can take up to 4 weeks. Note that hardly ever it takes actually that long. If you wish to change or cancel your order, note a problem! Simply request a cancellation to our Customer Service department and we will arrange a refund for you.

You have absolutely nothing to worry about regarding the authenticity of all our products. Be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

If in the end you turn out not to be satisfied with your glasses, you can simply return them for an exchange or refund.

On a side-note, if we were really selling fakes, it would not have to take several weeks to ship your product.

Best regards,

SmartBuyGlasses.

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★★★★☆

“Would buy again ”

Written on: 02/07/2014 by EduardoMcFadden3 (1 review written)

I was a bit sceptical about ordering glasses on line but I am please with my purchase. They took a few weeks to arrive but I was kept up to date with progress via emails and checking the order status online. Excellent price compared to store in UK I would use again and would recommend to others Thanks … Read Full Review

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★☆☆☆☆

“China based e-retailer”

Written on: 01/07/2014 by Lillyp484 (1 review written)

I was disappointed to discover from the shipping note, that my spectacles were sent from China, via Hong Kong and instantly raised concerns over product authenticity. Clearly, this business is not operating honestly in at least one way I have discovered so far. It is marking customer items as 'gifts' on the customs form to avoid paying the proper export/import taxes. They record the item value as nil or in my case £21 on a £240 pair of glasses. I will certainly be avoiding this company in… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

Depending on where we have your item in stock, indeed your item will be shipped from either Hong Kong or Italy.

I am surprised to hear about the recorded value being much lower than the purchase amount. This must be a mistake and rest assured that I will look into this. Our apologies if this gave you any uncomfortable feeling regarding doing business with us.

About authenticity you absolutely have nothing to worry about. SmartBuyGlasses guarantees all products are 100% Authentic.

SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. If you are not satisfied with the glasses for whatever reasons, you can simply return them for an exchange or refund. You can request this at Customer Services.

Best Regards,

SmartBuyGlasses

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★★★★★

“Great glasses! ”

Written on: 01/07/2014 by Avb26 (1 review written)

The glasses were great and came very quickly! I recommended to a friend who mentioned how much they likes them and they were equally pleased with their purchase! It saved me over £100 on high street retail cost so a no brainer for me. Excellent work and I will definitely be using the site again!… Read Full Review

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★★★★★

“Absolutely perfect glasses for good price, thank you...”

Written on: 29/06/2014 by Dominikm378 (1 review written)

Absolutely perfect glasses for good price, thank you Smartglasses!… Read Full Review

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★★★★★

“Very good with fast delivery ”

Written on: 29/06/2014 by spNash1959 (1 review written)

Good quality product with fast delivery and lowest price around!… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 28/06/2014 by MarcelParker (1 review written)

I was very pleased with the excellent service I received from Smart Buy Glasses. Communication via e.mail was thorough and delivery was quick. I found the prices were cheaper than some other sights on the computer… Read Full Review

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★★★★★

“I am so happy :)”

Written on: 28/06/2014 by ueAndersen228 (1 review written)

I am glad I ordered my glasses from here... I did not compromise on quality and spend within my budget as well. I will definetly recommend this to my family and friends :) Planning to buy another spec as well :)… Read Full Review

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★★★★★

“All Great!”

Written on: 28/06/2014 by aqHickman155 (1 review written)

Great Sunglasses, great price, great service and quick delivery,I would recommend them to friends and family and I will buy from them again in the future… Read Full Review

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★★★★★

“Fab service!”

Written on: 28/06/2014 by McKinley57 (1 review written)

I ordered a pair of Ray-Bans for my husband just before Easter as his original pair were damaged. I was hoping that they might arrive in time ahead of the Easter Weekend....and it would save me buying an egg...! Thanks to the efficient service from smartbuyglasses.co.uk, the glasses arrived in tons of time and the live delivery tracking kept my worries at bay! I'd recommend smartbuyglasses.co.uk to a friend and I would definitely buy from them again!… Read Full Review

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★★★★★

“Great!”

Written on: 28/06/2014

Super quick delivery. Great communication. Top quality glasses. No question over authenticity. Spot on! I can't fault them at all! Will buy from the again!… Read Full Review

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★★★★★

“Excellent, efficient service!”

Written on: 26/06/2014 by Adrianna126 (1 review written)

I was extremely impressed with the service I received and my designer specs at a fraction of the cost, quoted by my local opticians. I had to e-mail on a couple of occasions asking advice on filling out the online prescription form and received prompt replies with accurate info. I have already recommended this site to a number of friends and would not hesitate to use them again in the future… Read Full Review

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★★★★★

“Great quality product, with an efficient service.”

Written on: 26/06/2014 by DerrickLarsen (1 review written)

Bought as a present, recipient is delighted with new sunglasses. Updated on progress of delivery, and arrived before expected. Product securely packaged, sunglasses as described on site. … Read Full Review

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★☆☆☆☆

“Beware of fake promises”

Written on: 26/06/2014 by Hendersoncu23 (1 review written)

I had been performing a lot of research before buying my new pair of Ray-Ban. The main parameter for me was that I wanted to buy sunglasses that had been made either in the USA or in Italy, but NOT in China. When I asked Smart Buy Glasses to confirm in writing where their sunglasses came from, the reassuring answer was "from Italy" and that "they would have been delivered on the next day". Guess what... the Ray-Bans arrived after 5 days and to my great disappointment they were made in China!… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

I regret to hear that we informed you incorrectly, for which we apologize.

I understand from your email that other companies informed you about the production location of this particular frame. Note that based on production method and frame material, a production location is selected. This means that all items of this brand will have the 'Made in China' print.

I do understand your disappointment as we did not inform you correctly. I hope you believe me when saying that this in no way was done on purpose. We already received a discount to compensate you for the inconvenience. However, if you simply wish to return the frames for an exchange or full refund, not a problem! We will even cover the return shipping fee. If you wish to make use of this, simply contact Customer Services and we will help you in the best possible way.

Best Regards,

SmartBuyGlasses

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★★★★★

“Very happy”

Written on: 26/06/2014 by Rener219 (1 review written)

I ordered some ray bans and they arrived quickly and all as expected. Good product, good service and great price… Read Full Review

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★★★★★

“Maui Jim”

Written on: 26/06/2014 by DoodleWyatt (1 review written)

Fantastic have been looking for these glasses for a long time, could not believe it when we found them in this site at such a reasonable price. I was a bit concerned when I found that they were coming from Hong Kong but they arrived in good time and we're the real deal. Will be buying another pair again… Read Full Review

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★☆☆☆☆

“Dreadful quality”

Written on: 26/06/2014 by ZoamJo (1 review written)

My order took 6 weeks to arrive. The RayBans were clearly fake, flimsy and skew-wiff. Went straight into the bin. Very disappointing indeed… Read Full Review

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Service Manager Sbg's Response to ZoamJo's Review

Written on: 11/07/2014

Dear,

I regret to hear it took 6 weeks for your order to arrive. When there is a delay, we always ask our customers if they are willing to wait. If so, we will continue our efforts to fulfill the order as soon as possible. If at any time a customer wishes to cancel, we will immediately refund their money.

Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

If you are unhappy about the quality of the original Ray-Ban sunglasses you received, you can return them for an exchange or a full refund. Note that we have 100 day return policy. If you wish to make use of this, simply contact our Customer Service department and we will help you to arrange this.

Best Regards,

SmasrtBuyGlasses

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★★★★★

“Authenticity?”

Written on: 25/06/2014 by Archerqm484 (1 review written)

I was very sceptical when I found that the Gucci sunglasses are being shipped from Hong Kong, however after reassurance from the company about its authenticity I felt at ease and once I received vthe glasses I was very pleases with it as well as as the delivery time, defiantly recommend them… Read Full Review

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