Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1683
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Smart Buy Glasses - www.smartbuyglasses.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“It does exactly what it says on the can. Original...”

Written on: 06/10/2016

It does exactly what it says on the can. Original products, good service, quick delivery, no fuss!… Read Full Review

Report this review
★★★☆☆

“Contact lenses”

Written on: 05/10/2016 by CatherineSaunders312 (1 review written)

Was pleased with the lenses but they did take a bit longer than I expected to arrive… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm glad to hear that you are happy with the product and my apologies that the delivery time wasn't what you expected it to be. If you have any further questions regarding the shipping time please don't hesitate to contact us.

I hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Good service great day wear lenses”

Written on: 04/10/2016 by KendrickPayne481 (1 review written)

Good delivery easy ordering via website and product is very good. Check them out!… Read Full Review

Report this review
★★★★☆

“great but slow shipping”

Written on: 04/10/2016 by bolamaged (1 review written)

Great service , original contact lenses , great customer service , but slow shipping to United states . recommend for all my friends… Read Full Review

Report this review
★★☆☆☆

“Slow ”

Written on: 03/10/2016 by uhJenkins1989 (1 review written)

The whole process was slow . There was no way to track my blades as your system did not work . Your help desk ignored me… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm sorry to hear that you're not happy with the experience you've had so far. Your feedback is valuable to us and we will make sure to improve this as soon as possible.

I will follow it up with our customer service and they will be in contact shortly.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Love the product but shame about the delivery time. ...”

Written on: 03/10/2016 by AmaraMeredith363 (1 review written)

Love the product but shame about the delivery time. Received nearly 2 weeks after ordering it… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm glad to hear that you are happy with the product. Please accept my apologies that the delivery time is not what you expected. Please note that some models have a processing time of 5 - 11 working days. If you have any further questions regarding the delivery in the future, please don't hesitate to contact us.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very good service”

Written on: 02/10/2016 by jane211 (1 review written)

Great customer care. Very neatly finished glasses. There was only one thing I didn't like, the thickness of the glasses which although I ordered them Ultra Thin were still thick, Maybe I shouldn't have chosen a semi framless frame for my prescription. I will certainly buy again andrecommend Smart Buy Glasses to others… Read Full Review

Report this review
★★★★★

“Accuvue contact lenses”

Written on: 02/10/2016

Very comfortable, I wear them all day every day without problems and have done for many years… Read Full Review

Report this review
★★★★☆

“The website offers a wide range of products and the...”

Written on: 02/10/2016 by Krauseqv71 (1 review written)

The website offers a wide range of products and the order process was easy to use… Read Full Review

Report this review
★★★★★

“Silhouette TMA the MUST collection: painless purchase...”

Written on: 01/10/2016

Silhouette TMA the MUST collection: painless purchase process, efficient online site and saved a huge amount compared to local independent optician. The combined price of the new glasses, prescription lenses and delivery was less than the price quoted by optician just for the prescription lenses!… Read Full Review

Report this review
★★☆☆☆

“Very Poor Delivery”

Written on: 01/10/2016 by Johnnygreengiant (1 review written)

Price was good but delivery period far too long if you purchase from here make sure you do it 2 weeks in advance… Read Full Review

Service Manager Sbg's Response to Johnnygreengiant's Review

Written on: 05/10/2016

Hi,

Thank you for your feedback. My apologies if the delivery took longer then you expected. If you have any further questions regarding the delivery time you can contact us again.

Hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Good price but slow delivery”

Written on: 01/10/2016 by Beau138 (1 review written)

The contact lenses I ordered were what I wanted, and at a good price, but took 2 weeks to arrive, which is longer than I expected. Now I know what to expect, I'll just make sure I don't leave it to the last minute to re-order… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm happy to hear that you've found the product you wanted for a good price. As contact lenses come with a lot of varieties in strength we have all the specific models in stock and some we have to source from the manufacturer. My apologies if this is not what you expected.

I hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Genuine Tom Ford Frames - latest range at excellent price”

Written on: 30/09/2016 by Jovan1968 (1 review written)

Excellent price - genuine Tom Ford Frames Delivered rapidly Called customer service - very helpful Would recommend to anyone looking for designer frames… Read Full Review

Report this review
★★★★★

“The real thing for a cheaper price!”

Written on: 30/09/2016 by DelaneyWebb (1 review written)

At first i was skeptical about the sunglasses authentic because of the price. Now i was wrong. I am very satisfied with my purchase, although the shipping could have been a little faster. Also i did not know about the little "RB" on the lens that is engraved to all new models, would have been nice to have had a little disclaimer because i thought it had been damaged in shipping… Read Full Review

Report this review
★☆☆☆☆

“huge disappointment”

Written on: 30/09/2016 by sylvia-- (1 review written)

I have ordered a specific version of lens, and contacted Customer Service 3 times to confirm if the required lens are being shipped. I was ensured they were going to be the correct ones, even when I received the WRONG type the Customer Service told me I was going to get the correct ones. Then they offered to see if they have the correct ones to do an exchange but never got back to me, so I have returned the lens and had to chase them up several times about the refund which arrived in 3 parts… Read Full Review

Service Manager Sbg's Response to sylvia--'s Review

Written on: 05/10/2016

Hi,

I'm sorry to hear that the process and order didn't go very smooth. Please accept my apologies for any inconvenience this may have caused. If you have any further questions please don't hesitate to contact us again.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic. As per usual. ”

Written on: 27/09/2016 by Dalton1984 (1 review written)

Have been buying both my glasses and prescription sunglasses from SmartBuy for a couple years. No complaints. At all. Always deliver a fantastic item on time. I've found both the quality of the lenses installed and the costumer service to be fantastic. Not only that, but they're always the cheapest I've seen. Will definitely be buying from them again… Read Full Review

Report this review
★★★★★

“Raybantastic ”

Written on: 27/09/2016 by McIntoshzv376 (1 review written)

Ordering = simple Payment = simple Delivery = On Time Me = Happy… Read Full Review

Report this review
★★★★★

“Easy, quick and secure service”

Written on: 27/09/2016 by HarryGunn310 (1 review written)

I found the sunglasses I wanted on the website, put an order in and was kept up to date with the status of my order with emails and a tracking number. To my pleasant surprise, I received my shades in a handful of days (I'm based in Asia), and in top condition, including a case and manufacturer tags. No issues, no frills - it was a fantastic shopping experience buying from the website, and so much cheaper than the price quoted at a number of shops!… Read Full Review

Report this review
★★★★★

“Simple, fast, best price”

Written on: 26/09/2016 by Marky7878 (1 review written)

i have purchased sunglasses recently, and my experience is good. i can't recommend enough this website and i will be back to smartbuyglasses website before making a next purchase. i have had a bargain price and saved cool £190 for latest sunglasses what i wanted. so there it goes. Peeple reading this all i have to say is. BUY IT FROM HERE… Read Full Review

Report this review
★☆☆☆☆

“Terrible service, false promises made”

Written on: 26/09/2016 by leonrbrett (1 review written)

Delivery was a nightmare, very slow. Chased daily, promised call backs - nothing. Alleged issue with the address, but nobody contacted me. Asked for evidence I was contacted, turns out I was not. Used live chat 5 times, each time told that "I will handle the case personally and update in 24 hours". Eventually, told the parcel was being returned to them for a refund by the courier, but it arrived next day. I returned this to them myself, still no refund!!!… Read Full Review

Service Manager Sbg's Response to leonrbrett's Review

Written on: 27/09/2016

Hi,

I'm sorry to hear that you had experienced problems with the delivery of your order. This is indeed very unfortunate and we will look into this to make sure it won't happen in the future.

If you have any further questions regarding your refund you can contact us again via email.

Best regards,

John
SmartBuyGlasses

Reply to this comment
Report this review Read 1 Comment
overview