Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.7 / 5
72% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★☆☆☆☆

“Dreadful quality”

Written on: 26/06/2014 by ZoamJo (1 review written)

My order took 6 weeks to arrive. The RayBans were clearly fake, flimsy and skew-wiff. Went straight into the bin. Very disappointing indeed… Read Full Review

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Service Manager Sbg's Response to ZoamJo's Review

Written on: 11/07/2014

Dear,

I regret to hear it took 6 weeks for your order to arrive. When there is a delay, we always ask our customers if they are willing to wait. If so, we will continue our efforts to fulfill the order as soon as possible. If at any time a customer wishes to cancel, we will immediately refund their money.

Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

If you are unhappy about the quality of the original Ray-Ban sunglasses you received, you can return them for an exchange or a full refund. Note that we have 100 day return policy. If you wish to make use of this, simply contact our Customer Service department and we will help you to arrange this.

Best Regards,

SmasrtBuyGlasses

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★★★★★

“Authenticity?”

Written on: 25/06/2014 by Archerqm484 (1 review written)

I was very sceptical when I found that the Gucci sunglasses are being shipped from Hong Kong, however after reassurance from the company about its authenticity I felt at ease and once I received vthe glasses I was very pleases with it as well as as the delivery time, defiantly recommend them… Read Full Review

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★★☆☆☆

“Good frames - terrible lenses”

Written on: 09/06/2014 by mchowney (1 review written)

Ordered due to fantastic price. Like others have mentioned, the company is Hong Kong based, which they hide from their website - probably wouldn't have ordered if I'd realised. My prescription glasses were actually shipped from Italy. When they arrived, they were well packaged and the frames were nice, however the lenses were terrible. They looked as though they had been very badly fitted and looking through them hurt my eyes. To be fair, I was able to return for a refund, which I did -… Read Full Review

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★☆☆☆☆

“Chinese Outfit, No Stock”

Written on: 02/06/2014 by Dashawnv329 (1 review written)

AVOID. Item not in stock although no way of knowing this from website prior to ordering. No indication that this business is China-based either; .co.uk site is misleading although probably not unusual. Got mucked about with promises of an impending delivery to be followed up with news of further delays. Utter waste of time… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/06/2014

Dear,

Note that all items on our website with the 'Fast Shipping' logo are in stock and will be shipped within 24 hours of receiving your order. For all other items, the processing time is 5-11 working days until shipment as stated on our website.

If you placed an order for a non-stock item, we will update you on a regular basis by email about the whereabouts of your item.

If you have any further questions or concerns, please do not hesitate to contact us.

SmartBuyGlasses

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★★★★☆

“Happy!!”

Written on: 22/05/2014

I ordered my glasses online and was happy with the delivery and product. Everything was as promised. The product got a little delayed to arrive. Took about a week but I was generally happy… Read Full Review

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★★★★☆

“Sunglasses order”

Written on: 21/05/2014

I ordered a pair of sunglasses and received an email informing me they were out of stock and offering me several other options. One of them was to wait for my original order to come back in stock. They told me it might take up to a month if I'm not mistaken. I ended up waiting about a week and was extremely satisfied with my purchase. Initially I didn't like that they didn't have my sunglasses available but I did like that they gave me options as to what I wanted to do moving forward and that I… Read Full Review

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★★★★★

“Just got it in a few days...”

Written on: 21/05/2014 by brPhillips1952 (1 review written)

It was my first purchase with you guys and it was a pleasant online experience. Obviously it was the price that attracted me in the first place but the on time delivery is also very impressed. The goods was in good shape and I can use it right away for my party!!… Read Full Review

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★★★★★

“Goood trustworthy site”

Written on: 21/05/2014 by Kamryn273 (1 review written)

I got my girlfirend these Ray-Ban RB4098 Jackie Ohh II . They arrived quickly, perfect original state and with a free cleaning kit. Site offers good prices and various brands. Shopping here again!… Read Full Review

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★☆☆☆☆

“THESE ARE IMPORTED FROM CHINA!!!”

Written on: 19/05/2014 by markbham (1 review written)

This may be me being sceptical, but if a company uses a ".co.uk" domain then it should be based in the UK right??? This company isn't!!! My order was dispatched from Hong Kong. Nowhere (and you can check for yourself) does it state that their products are imported. The website is designed to make YOU believe (like I did) that you are dealing with a UK based company. If this is not fraud......then it is certainly deceitful. I also received my order with a note inside to UK customs stating… Read Full Review

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Service Manager Sbg's Response to markbham's Review

Written on: 11/06/2014

Dear,

Depending on where your item is sourced fastest, or stock available, we ship to our European customers from either Italy, Hong Kong, or Germany. All our products are 100% authentic which easily can be confirmed by your local optician in case of any doubt.

The parcel stated value is to prevent any delay in the international delivery process to serve you, our well-respected customer.

I regret to hear your order ended up with a return for a refund, and hope we can welcome you again in the near future. Again, all items we offer are 100% authentic which are supplied by authorized distributors in our global supply chain.

SmartBuyGlasses

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★★☆☆☆

“Unfulfilled order”

Written on: 19/05/2014 by Mambutterfly (1 review written)

I ordered a pair of glasses for my daughter. They came no problem. I ordered a pair for me. A few days later I got a notice they were out fo stock and I could reorder. I wanted to speak to someone since the new frames I chose were less expensive and I wanted to determine how the transaction would work. I tried to call the number provided. It was a recording letting me know they don't answer the phone because they're too busy. I couldn't leave a message or anything. Just, bye, see ya! I… Read Full Review

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Service Manager Sbg's Response to Mambutterfly's Review

Written on: 11/06/2014

Dear,

I regret to hear you experienced out of stock issues. Due to the European summer, our unprecedented sales volume is exceeding stock levels which we are solving as we speak. It is no excuse and we take full responsibility for what happened. Note that our website shows at all times which items are in stock for immediate dispatch.

If you wish to talk to one of our agents on the phone, please submit a 'Call Me' request and one of our agents will call you ASAP.

I hope this experience wont stop you from visiting us again in the near future. If you have any questions or concerns, please do not hesitate to contact us.

SmartBuyGlasses

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Mambutterfly's Response to Mambutterfly's Review

Written on: 11/06/2014

No, your website did not reflect the out of stock status of the two separate items I tried to purchase. If it had, i wouldn't have ordered them. And if your online ordering system was worth anything, it should have stopped me from ordering or given me a back order message right away. I rated your website so low because of this very issue.

I do a considerable amount of shopping online. Please take my feedback as input for areas to improve vs tryng to cover your tracks. You'll have far fewer negative comments in the future if you fix the problems for future customers.

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★★★★★

“The best company ever!”

Written on: 19/05/2014 by CarlaRomeira (1 review written)

Fast delivery and no shipping costs! I live in China, and the delivery was super fast! Definitely, when If I need sun glasses again, I will buy in SmartBuyGlasses!… Read Full Review

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★★★★★

“Excellent quality, fast delivery, very impressed from...”

Written on: 18/05/2014 by Holman462 (1 review written)

Excellent quality, fast delivery, very impressed from the attitude of the team!Best regards!… Read Full Review

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★☆☆☆☆

“Would never recommend this. ”

Written on: 16/05/2014

I ordered from smart buy glasses because a particular BURBERRY frame i was looking for was available on their website. Their domain was smartbuyglasses.co.in which made me believe that this is an indian website or an undian registeredbusiness however, soon after placing my order i realised that the glasses could be shipped from all over the world and after the order is placed they just source theglass from whereever it is available ehich is really time consuming and pathetic since it is not… Read Full Review

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Service Manager Sbg's Comment

Written on: 11/06/2014

Dear,

To serve our customer, we indeed ship from there where sourced fastest, which can be from Australia, Hong Kong, Italy, US, or Germany. As mentioned on the website, in case of any customs issues, please note that we will cover any fees. Simply send an email to our Customer Service with a photo of the invoice and we will reimburse these costs. Apologies for the caused inconvenience regarding customs and the delay in getting back to you.

Note that on our UK domain, you can request one of our Customer Service agents to call you back. Currently we do not offer this on our Indian domain but will offer this in the near future.

We hope that all your issues are resolved by now. If you have any further questions and or concerns, please do not hesitate to contact our Service Manager.

Vision Direct

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★★★★☆

“I never thought I could buy sunglasses without trying...”

Written on: 01/05/2014 by Angie441 (1 review written)

I never thought I could buy sunglasses without trying them on but the measurements are very detailed on the website and the glasses fitted perfectly. There are very good images of the glasses so you can see clearly what you will get. The range is far better than any shop and I wanted a particular pair of Gucci sunglasses which I couldn't get anywhere else. So I would definitely use Smart Glasses website again… Read Full Review

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★★★★★

“Great service”

Written on: 01/05/2014

Fast and efficient service. Easy to use website, great prices and the end product is brilliant… Read Full Review

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★★★★★

“Rayban”

Written on: 01/05/2014

Excellent service love these Justin sunglasses as they were the only supplier to have a smaller frame size available result!! Good info and tracking my item was all perfect . Thank you… Read Full Review

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★★★★★

“Excellent service quick delivery”

Written on: 01/05/2014 by DorianKirk347 (1 review written)

Ordered my sunglasses thru the website arrived very quickly well package and at a great price Many Many Thanks… Read Full Review

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★★★★★

“Very nice glasses and fast shipping”

Written on: 01/05/2014 by Desmondx120 (1 review written)

Very nice glasses, fast shipping and exelent service… Read Full Review

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★★★★★

“good to buy”

Written on: 29/04/2014 by Chloed152 (1 review written)

good price and good quality, hope the shipping term can be improved… Read Full Review

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★★★★★

“Great Product & Service”

Written on: 29/04/2014 by wpegg (1 review written)

Best value I found on-line. Easy to place my order, fast delivery and really happy with the glasses. I would highly recommend!… Read Full Review

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