Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1694
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“Good product, good service.”

Written on: 09/10/2016 by 249Weaver (1 review written)

I had two very helpful internet "chats" with advisors who gave me just the information I needed… Read Full Review

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★★★★★

“Excellent service. prompt delivery”

Written on: 08/10/2016

Excellent service. prompt delivery… Read Full Review

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★★★★☆

“Purchased Ray Ban frames which were delivered within...”

Written on: 08/10/2016 by hfKeegan232 (1 review written)

Purchased Ray Ban frames which were delivered within the given timescale. Satisfied with both the frames and service… Read Full Review

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★★★★★

“Fantastic company. Competitively price, quick delivery.”

Written on: 08/10/2016 by Pranavx215 (1 review written)

I received the new type of contact lenses I'd wanted, not only quickly but with the best price (factoring delivery) I was able to find online or on the high street. Very pleased!… Read Full Review

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★★☆☆☆

“Underwhelmed”

Written on: 08/10/2016 by dyMcPherson197 (1 review written)

I felt the service was a little shoddy as I had to contact the team for an update 5 days after I ordered, as had only conformation of sale. I did received glasses just over a week later but they where not what I expected. Although the site says they have a UK base the glasses were made in china. I was expecting a better quality finish, I have my suspicions that these are not actually Persol frames, as a friend has a pair that have a much higher quality finish (bought in Germany). I had the… Read Full Review

Service Manager Sbg's Comment

Written on: 10/10/2016

Dear Customer,

Thank you for your feedback. I do regret to hear that you are not happy with quality of the Persol frames received. I would like to inform you that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects.

Because we guarantee that it is 100% authentic, we currently offer a 100 day return policy. Which means, if you are not 100% satisfied, you can return the product within a 100 days.

If you have any further questions don't hesitate to contact me.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Awesome service, awesome products ”

Written on: 07/10/2016

I was really impressed with the service. In less than a week time my eyeglasses arrived. The customer service throughout the process was outstanding, agents were very helpful. As for the sunglasses I very much like the quality of both the frame and the glasses, no scratches, easy cleaning… Read Full Review

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★★★★☆

“very comfortable and good deal”

Written on: 06/10/2016 by Yuris (1 review written)

I made a good purchase - perfect glasses at sale price. They were delivered quickly - faster then 10 days. The color is idealch I wanted. The unique negative detail - in description of the shop there was no indication the glasses were whole, non-split. The rest of this delivery is very good. I'm a permanent customer of this store!… Read Full Review

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★★★☆☆

“Good-----eventually”

Written on: 06/10/2016

Initial chose a pair of glasses but could not find the code for the lens colour chosen. Neither could your sales person when I rang. After receiving a discount code by email I decided to give another pair of glasses a go. However the order had nowhere to apply the code before purchasing. I rang the company and they agreed to retrospectively apply the code. Glasses delivered quickly… Read Full Review

Service Manager Sbg's Comment

Written on: 07/10/2016

Dear Customer,

Thank you for your feedback. I'm sorry to hear that you couldn't find the specific product that you were looking for however I am happy to hear that you found a pair and got it with a discount. I do hope you enjoy your purchase and hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Genuine Gucci quality”

Written on: 06/10/2016 by GianaWeeks176 (1 review written)

Bought these frames as wanted Gucci but wanted to save money for upgrading type of lenses I was getting from boots opticians. Overall saving was about £70 once lenses were added Sturdy quality in quirky case. Will buy from here again… Read Full Review

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★☆☆☆☆

“So slow ”

Written on: 06/10/2016 by Byrdbv494 (1 review written)

My order took nearly a month to be delivered. I emailed customer service several times to question the status of my order, but I never heard anything back from them. Very disappointed… Read Full Review

Service Manager Sbg's Comment

Written on: 07/10/2016

Dear Customer,

I'm sorry to hear that your order took a long time to be delivered and that you never heard anything from our customer service. Please accept my apologies for any inconvenience this may have caused.

I want to inform you that our customer service will most likely reply within 24 hours. If you didn't receive any email please double check your spam folder.

Best regards,

John
SmartBuyGlasses

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Service Manager Sbg's Comment

Written on: 07/10/2016

Dear Customer,

I'm sorry to hear that your order took a long time to be delivered and that you never heard anything from our customer service. Please accept my apologies for any inconvenience this may have caused.

I want to inform you that our customer service will most likely reply within 24 hours. If you didn't receive any email please double check your spam folder.

Best regards,

John
SmartBuyGlasses

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★★★★☆

“Great selection at Discount prices”

Written on: 06/10/2016 by BeeGee46 (1 review written)

Brand name sunglasses can be very expensive but Smart Buy Glasses offer a great selection of brands at excellent prices. Ordering was simple and delivery was quick. Very satisfied… Read Full Review

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★★★★★

“It does exactly what it says on the can. Original...”

Written on: 06/10/2016

It does exactly what it says on the can. Original products, good service, quick delivery, no fuss!… Read Full Review

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★★★☆☆

“Contact lenses”

Written on: 05/10/2016 by CatherineSaunders312 (1 review written)

Was pleased with the lenses but they did take a bit longer than I expected to arrive… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm glad to hear that you are happy with the product and my apologies that the delivery time wasn't what you expected it to be. If you have any further questions regarding the shipping time please don't hesitate to contact us.

I hope we can welcome you once more in the future.

Best regards,

John
SmartBuyGlasses

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★★★★☆

“Good service great day wear lenses”

Written on: 04/10/2016 by KendrickPayne481 (1 review written)

Good delivery easy ordering via website and product is very good. Check them out!… Read Full Review

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★★★★☆

“great but slow shipping”

Written on: 04/10/2016 by bolamaged (1 review written)

Great service , original contact lenses , great customer service , but slow shipping to United states . recommend for all my friends… Read Full Review

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★★☆☆☆

“Slow ”

Written on: 03/10/2016 by uhJenkins1989 (1 review written)

The whole process was slow . There was no way to track my blades as your system did not work . Your help desk ignored me… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm sorry to hear that you're not happy with the experience you've had so far. Your feedback is valuable to us and we will make sure to improve this as soon as possible.

I will follow it up with our customer service and they will be in contact shortly.

Best regards,

John
SmartBuyGlasses

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★★★☆☆

“Love the product but shame about the delivery time. ...”

Written on: 03/10/2016 by AmaraMeredith363 (1 review written)

Love the product but shame about the delivery time. Received nearly 2 weeks after ordering it… Read Full Review

Service Manager Sbg's Comment

Written on: 05/10/2016

Dear Customer,

I'm glad to hear that you are happy with the product. Please accept my apologies that the delivery time is not what you expected. Please note that some models have a processing time of 5 - 11 working days. If you have any further questions regarding the delivery in the future, please don't hesitate to contact us.

Best regards,

John
SmartBuyGlasses

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★★★★★

“Very good service”

Written on: 02/10/2016 by jane211 (1 review written)

Great customer care. Very neatly finished glasses. There was only one thing I didn't like, the thickness of the glasses which although I ordered them Ultra Thin were still thick, Maybe I shouldn't have chosen a semi framless frame for my prescription. I will certainly buy again andrecommend Smart Buy Glasses to others… Read Full Review

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★★★★★

“Accuvue contact lenses”

Written on: 02/10/2016

Very comfortable, I wear them all day every day without problems and have done for many years… Read Full Review

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★★★★☆

“The website offers a wide range of products and the...”

Written on: 02/10/2016 by Krauseqv71 (1 review written)

The website offers a wide range of products and the order process was easy to use… Read Full Review

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