Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.2 / 5
988
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“fast & convinient ”

Written on: 24/01/2015 by Miracleu84 (1 review written)

Like my purchase Quality amazing Fast service Reasonable price Would like to recommend to everyone … Read Full Review

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★★★★★

“Excellent, speedy service”

Written on: 24/01/2015 by 317Burns (1 review written)

Great service, emails sent to update of shipment, would def use again!! Recommended to my friend who has also purchased from you!!… Read Full Review

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★★★★★

“Easy Ordering. Fast delivery. Perfect.”

Written on: 24/01/2015 by Ritchievf453 (1 review written)

Highly recommend!No problems with ordering or delivery. Standard quality contact lenses… Read Full Review

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★★★★★

“Very good”

Written on: 24/01/2015 by Lilar154 (1 review written)

Good and speedy service… Read Full Review

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★★★★★

“my purchase ”

Written on: 24/01/2015 by GaryDwyer114 (1 review written)

Bought new Oakley frames from smart buy glasses found the price to be fantastic compared to other providers. was happy with the product and the service was efficient and prompt. Will definitely be placing more orders in the future. … Read Full Review

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★★★★★

“Simple and easy”

Written on: 24/01/2015 by Miguel183 (1 review written)

I love the website it has almost all the big brand. It's a really simple and easy to use. When they didn't find the product I was looking for they gave me a 5% discount and told me to order any other product I like… Read Full Review

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★★★★★

“Brilliant service”

Written on: 24/01/2015 by Zaria439 (1 review written)

Only site I could find the glasses I had been looking for ages, fantastic price, fast delivery and good returns policy… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 23/01/2015

Slow, asked if address could be changed, yes, got an email confirmation, tracking pages don't work on their website, tracking number they gave for courier was wrong, they never changed the address details. Contacts needed by my son today are sitting in a warehouse for the weekend 10 miles from the original address and 110 miles from where they are needed. Thankfully DHL seem to be more competent and will do their utmost to get the lenses to him on Monday unlike Smart Buy Glasses. … Read Full Review

Service Manager Sbg's Comment

Written on: 27/01/2015

Dear Customer,

We regret to see that your order was shipped to the wrong address and truly apologize for the inconvenience caused. We hope that your son has received the contact lenses now.

Please contact our Service Manager for assistance or for further questions or concerns you have.

Best Regards,

Smartbuyglasses

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Igotsnakeeyes's Comment

Written on: 14/05/2015

Hi Smartbuyglasses,

Can you please share the name and contact information of the Service Manager. I have no received my order for US$153 either. It has been more than 10 business days (2 weeks) as your email last promised. The Status on my order says "Stock confirmed" but I have not seen that change or received any tracking number for my order either.

Please expedite my order and give me the name and contact of your Service Manager.

Thanks,

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Report this review Read 2 Comments
★★★★★

“Super satisfied”

Written on: 23/01/2015 by Ewing266 (1 review written)

Was fast delivery, good price for quality glasses… Read Full Review

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★★★★★

“First time online for eye wear”

Written on: 22/01/2015 by Rodders67 (2 reviews written)

Not considered before but have found the service really good. We had a problem with the first frames selected but smartbuyglasses were able to source a good alternative. It took a little time but we were in no hurry, again various options were giving but we decided to wait. Glasses arrived and were perfect. We also order contact lens and they arrived very quick and again were no issue - we will use again and would recommend!! Make sure when you go to your optician they provide you the exact PD… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 22/01/2015 by livhoppo (1 review written)

Great customer service, great price and great quality. Can't fault them, I won't shop anywhere else for my glasses. Definitely recommend to anyone wanting designer glasses without the price tag!… Read Full Review

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★★★★★

“Good fast delivery ”

Written on: 22/01/2015 by Pully3498 (1 review written)

Good service would recommend to any future person who wants reliable fast service… Read Full Review

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★★★★★

“AquaComfort Plus 30 Pack”

Written on: 22/01/2015 by Tristin171 (1 review written)

I used to wear Daily Focus daily disposable occasionally, sometimes my eyes get dry and tired after 5-6 hours, thought maybe I should give these AquaComfort Plus a try, since they are advertised to be more comfortable than the normal Daily Focus. I searched online and smartbuyglass offered the best value for money at that time. The order process was very easy and straightforward. Lenses arrived very quickly, within 2 days. I can confirm that AquaComfort Plus is thinner than Daily Focus lense… Read Full Review

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★★★★★

“fresh look colour contacts”

Written on: 22/01/2015 by deperla (2 reviews written)

Genuine products resonable prised free quick delivery highly recommend 5 star service, thanks smartbuy glasses… Read Full Review

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★★★★★

“Great value ”

Written on: 22/01/2015 by KaylaFletcher25 (1 review written)

Great service.Great value.Authentic products.the only issue is that they could describe the sizing a little better.My head is large and in hindsight i would have ordered a larger pair.Overall a great web vendor.if you are ordering something that you have had before and you know the size its a very economic way of purchasing designer glasses without the designer costs… Read Full Review

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★★★★☆

“Great contact lens service”

Written on: 22/01/2015 by 417Tennant (1 review written)

Fantastic service. Ordered difficult prescription contact lenses, different for each eye, with astigmatism in one eye, and although they arrived in two deliveries from different sources (one UK and one Italy), the end result was excellent and very quick… Read Full Review

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★★★★★

“Hassle free purchase”

Written on: 22/01/2015 by Coronono (1 review written)

I purchased a pair of Ray Ban sunglasses in November 2014 with a varIfocal prescription. The glasses were well over £100 cheaper than the high street, the quality of the product was fantastic and with great communication right along the ordering process as I wanted to check the prescription was accurately recorded. All in all I feel I received great value from Smart Buy Glasses… Read Full Review

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★★★★★

“Great Customer service ”

Written on: 22/01/2015 by lipgloss1 (2 reviews written)

I have now ordered 4 pairs of glasses from Smart Buy Glasses and the service has be first class you are kept informed of the progress of your order throughout, the glasses were perfect when they arrived… Read Full Review

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★★★★★

“Great price, great delivery”

Written on: 22/01/2015 by Arnoldzy149 (1 review written)

The range offered is good so there is lots of choice. Some of the frames are on special offers so even better prices. The online form is easy to complete and the delivery time is good… Read Full Review

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★★★★☆

“Fabulous service”

Written on: 22/01/2015 by Loomis1975 (1 review written)

Fantastic service with no delays. Brilliant a UK based company with great prices… Read Full Review

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