Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
4.0 / 5
78.4% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★☆☆

“Im happy with my shopping at smartbuyglasses.com....”

Written on: 27/03/2013 by erikabergqvist (1 review written)

Im happy with my shopping at smartbuyglasses.com. Good service and fast shipping. The only thing i have to complain about is the mail contact, it would have been so much easier if they was responding the emails faster. It took about tree workingdays befor i got any answer both times… Read Full Review

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★★★★★

“great glasses”

Written on: 27/03/2013 by geordiedave25 (1 review written)

my ray bans are great, fast delivery and fantastic value for money, would recommend to anybody… Read Full Review

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★★★★★

“Outstanding Glasses!”

Written on: 26/03/2013 by Cazzanne (1 review written)

I am thrilled with my Gucci glasses, wonderful style, competitive price and great customer service.I will use this site again and most definitely recommend it to my friends… Read Full Review

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★★★★☆

“Decent service”

Written on: 23/03/2013

The glasses took a while to arrive but i was informed of the order progress on a regular basis. When they arrived they were exactly what i ordered and at a decent price. The added bonus of giving a pair of glasses to charity was a nice touch… Read Full Review

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★★★★☆

“Simple ordering,quick delivery, too many models of...”

Written on: 23/03/2013

Simple ordering,quick delivery, too many models of sunglasses to choose Very good service!… Read Full Review

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★★★★★

“Best Glasses Site EVER!!!”

Written on: 23/03/2013

No shop on the high street ever had the exact type of glasses I wanted, and if they did they would never fit me. I decided 2 check online and was amazed at the selection on this site! :D all my fav brands are sold through smartbuyglasses and the best thing is how cheap they were. This is heaven 4 glasses :)… Read Full Review

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★★★★★

“Good price and service”

Written on: 23/03/2013

Cheaper than anywhere on the high street and very prompt service - arrived in about a week despite coming from Hong Kong. I must admit I was a bit nervous when I realised the company were not UK based and wondered if the frames might be fake or poor quality but they appear to be authentic so I'm very happy with them… Read Full Review

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★★★☆☆

“Good price but let down on customer service”

Written on: 23/03/2013

I ordered my glasses online and used the 'attach a scan of your prescription' option as I am a new glasses wearer and couldn't decode my prescription to write it down correctly in the drop down forms... Because i had to enter a value to continue with the order I put in random numbers. I wrote on the order on the information box that it was necessary to check the scan and ignore the values I had entered When the glasses arrived they were wrong as nobody had checked the scan at all.. I understand… Read Full Review

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★★☆☆☆

“Took 9 months to receive my original order!”

Written on: 23/03/2013

I hate writing negative reviews but I was left speechless on many Occassions trying to sort out receiving my order. I wasn't really offered any compensation for all the inconvenience caused and had to repeat myself so many times I felt like I was dealing with a seriously incompetent company. That said the glasses are cheaper but I don't think I could go through that again. Maybe this was a one off and I apologise to all at SBG as it might have been one of those things but it was very poor… Read Full Review

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Service Manager Sbg's Comment

Written on: 02/04/2013

Dear Valued customer,

Thank you for provided feedback. I'm extremely sorry to hear that it took so long to process your original order.

We are taking customers opinion very seriously and would like to ask you to get back to us at servicemanager@smartbuyglasses.co.uk providing Order ID and referring to this review, so we could follow up with customer service team and our suppliers.

We thank you for your time and patience and looking forward to hearing from you.

Kind regards,
SmartBuyGlasses

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★★★★★

“Best buy”

Written on: 16/03/2013

I am happy and satisfied for my buy... Although there has been a delay of 1 week , I had a perfect follow up by the company. They traced the order, they kept me informed continuously , they offered me a discount. The final courier was very fast and easy to trace the delivery. The product came in an excellent package ... And the most important, with all proof of originality ... I recommend to check this company first for your buy, since I knew the type of Porsche sunglasses that I wanted and I… Read Full Review

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★★★★★

“Great Service!”

Written on: 15/03/2013

I had fantastic service - I ordered on Tuesday and my sunglasses arrived Friday - VERY HAPPY with my purchase and the service!… Read Full Review

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★★★★★

“Extremely satisfied”

Written on: 14/03/2013 by LondonGeek (1 review written)

Firstly I'm a genuine UK based Internet shopper. I do all my shopping on UK sites and avoid ordering from abroad. I did it once and it was grief. Like many shoppers I was concerned SmartbuyGlasses were a co.uk website but shipped their products from Hong Kong. You lose a sense of UK based shop security. Its a natural concern; I had it. I did however accept this risk and put my faith - and my money - in their service. I can tell you I was not disappointed. The website is safe, the service is… Read Full Review

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★★★★★

“Great Service & Value”

Written on: 13/03/2013

I have just received my designer sunglasses after waiting for a few weeks as the manufacturer ran out of stock,so I was put on back order.I must say I am glad I waited as they are superb and such a great price compared to other outlets, throughout the process I was kept informed on what was happening with my order and offered other alternatives or my money back if I wished, I am glad I did not. This is a great site/company with great customer service and I would have no problem about ordering… Read Full Review

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★★★☆☆

“Balanced review”

Written on: 13/03/2013

I am pleased with the glasses I have been sent but don't expect to receive them anytime soon! My glasses were shipped from Hong Kong to the UK. Tune in to the DHL website everyday with your tracking number to watch your new glasses travel the world. Painful! They took so look I think I might be needing a new prescription now. No issue with the quality of the frames… Read Full Review

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★★★★★

“Good service”

Written on: 13/03/2013

Promp delivery of the requested sunglasses at a good price… Read Full Review

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★☆☆☆☆

“NO REFUND - 3 WEEKS - ITEM NOT DELIVERED THOUGH I HAVE...”

Written on: 12/03/2013

I purchased some glasses from this website and returned a few of them due to unsuitability. The refunds take a long time to go through. I sent an item back that was delivered 17 days ago (I have proof with Royal Mail that it was delivered) yet no refund has been made and they can't seem to locate the item and keep coming back to me with refunds for other items though I have supplied the order number MANY times. I keep having to email them constantly chasing the refund - they have no telephone… Read Full Review

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★★★★☆

“Rayban Wayfarers”

Written on: 12/03/2013

Very satisfied with sunglasses received which included a cleaning kit [unexpected]; delivery was a little slow [2 weeks] which may have been due to Christmas… Read Full Review

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★☆☆☆☆

“item discontinued?! I've paid for it!!!”

Written on: 28/02/2013 by differentkindofpeople (1 review written)

I bought a pair of sunglasses CHRISTIAN ROTH also quite expensive, and only after payment I recived an email that said the sunglasses was not available anymore becouse discontinued ......ok, but in this case i want my money back with a full refund by paypal. what about this helpful team that SBG talks about????? I tried in vain to contact them, but i didn't have answer and no refund yet! be careful to SBG site, they are not serius and professional like they are trying to look like! p.s. if the… Read Full Review

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Differentkindofpeople's Response to differentkindofpeople's Review

Written on: 01/03/2013

finally the manager has been professional and kind cause he personally answer to my request. he gave me alternative about sunglasses and the most important thing , my refund has been done! what to say??!! I don't have the sunglasses I wanted, but everything is ok now!

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Service Manager Sbg's Response to differentkindofpeople's Review

Written on: 01/03/2013

Dear Valued customer,

Thank you for provided feedback.

It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.

I'm sorry to hear that there was a delay with email response to your inquiries, but i may assure you that we have no intentions to keep customers money without providing ordered goods.

Please, get back to us at servicemanager@smartbuyglasses.co.uk and we'll do our best to resolve the issue asap.

Kind regards,

SBG

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★★★★☆

“Good service”

Written on: 25/02/2013 by Dimesbar (1 review written)

When I put my order in just before Christmas, a few days later I received an email saying ey were out of stock and gave me an estimated delivery time. I was disappointed initially but they kept me up to date regularly so I knew when to expect receipt. Te glasses arrived and they were just as I expected - exactly as it showed in the picture. Great service and would definitely use again...perhaps order a little earlier prior to Christmas time!… Read Full Review

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★★★★☆

“Exactly what I wanted”

Written on: 25/02/2013

Thanks for frames, just what I wanted at a good price and delivered to my door. My order took a little longer than I was expecting to arrive, but updates on the status were frequent, so in all no problem. Thank you , for a efficient service. Carol… Read Full Review

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