Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.0 / 5
79.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Would buy again”

Written on: 27/06/2013

The web site was easy to use, was keept informed about delivery status and delivery only took a couple of days. Excellent service, would buy again… Read Full Review

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★☆☆☆☆

“Cheap Tax Evasion”

Written on: 15/06/2013 by Guest23837 (1 review written)

So yes this site is very cheap and it would appear that the products are genuine with mostly satisfied customers. The catch? Well if you read through the small print: "2. Custom, Duties and VAT We always packaged the order as a gift; however, because all items are sold on a Delivery Duty Unpaid basis, thus some countries may impose import duties on deliveries. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 13/06/2013 by SarahVAllen (1 review written)

I have tried twice to get the frames they have advertised and twice the frames they are advertising have not been available BUT I have paid for them! Very polite emails received from Customer Service however! CHECK your records that you get your refund! First time it took ages and loads of emails. Now waiting for second refund! Never again!… Read Full Review

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★★★★☆

“quick, easy & cheap”

Written on: 30/05/2013

i searched the web for a specific pair of frames and found that this site had by far the best price and range of frame colours & glass options. the day after booking i received an email and a text from DHL and the glasses arrived two days later all the way from Hong Kong! win :-)… Read Full Review

Danimart's Comment

Written on: 12/06/2013

I find this hard to believe and think this must be in an in-house person writing this post. My experience has been shocking. I placed my order on the 5 May as the expected delivery time stated 5 working days, today is the 12 June and still no sign of purchase. I have tried to contact their customer service team on several occasions but no one has gotten back to me. I'll be calling my bank tomorrow. DON'T use this website, i should have read the bad reviews written on this site before purchasing!!!!!!

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★★★★★

“i cannot fault the service,my glasses were delivered...”

Written on: 25/05/2013

i cannot fault the service,my glasses were delivered quickly and well packaged. the price was excellent… Read Full Review

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★★★★★

“excellent service”

Written on: 25/05/2013

Excellent website, everything is v.clear. I was after a certain pair of frames and unfortunately the nearest shop that sold them was miles way. This was cheaper than driving to the nearest location to try them. Easy to see the progress of my order through v. detailed tracking. product was excellent. 100 day returns is amazing. no need to panic if they don't suit you. There returns policy is extremely generous. i will use them next time i need new glasses… Read Full Review

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★★★★★

“too easy but true”

Written on: 25/05/2013

I broken my glasses, on Smartbuyglasses they have them same frame with very good price, I decided to buy and in 3 days I received my new frame. Perfect price and service, thanks. Chiara… Read Full Review

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★★★★★

“FANTASTIC SERVICE AND PRODUCT”

Written on: 25/05/2013

thank you so much for brilliant service and product and very speddy delivery. have already recommended your company and will certainly order for myself again!… Read Full Review

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★★★★★

“Perfect, as described. Just be aware that it takes a...”

Written on: 24/05/2013

Perfect, as described. Just be aware that it takes a couple of weeks. I had no problem with this company and the glasses are genuine - and I'm genuinely chuffed… Read Full Review

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★★★★☆

“Good prompt service”

Written on: 24/05/2013

Good price, prompt service, no complaints. Would use them again… Read Full Review

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★★★★★

“V good service went to vision express, boots and...”

Written on: 23/05/2013 by markray (1 review written)

V good service went to vision express, boots and specsavers and picked the designer frames that suited me then went home found them on 3 different sites and smartbuyglasses came out £100 too £120 cheaper than the above high Street shops. My glass came from the US in 6 days and I was kept up to date on their progress by email all this time. The only miner issue was there was a scratch on the glass case but this was probably caused by the delivery firm used as the packaging was bashed on… Read Full Review

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★★★★☆

“Got what I wanted but felt mislead”

Written on: 23/05/2013 by Mattylad (1 review written)

After much searching I found a pair of Maui Jim glasses that suited me and were the quality I was after. Searched the net and found Smart Buy Glasses operating what I thought was a UK based company. Didn't spend the usual time checking review sites so got very worried when the order confirmation arrived and teh DHL tracking number showed delivery from HONG KONG. Spent an anxious 3 days tracking the delivery and then another day checking the glasses at an optometrist to make sure they were… Read Full Review

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★★★★★

“I made a Smart Buy”

Written on: 23/05/2013 by RayBanOhh (1 review written)

I had taken a few months to decide to buy my Ray Ban Jackie Ohh sunglasses. I had visited SmartBuy Glasses on several occasions as this was the best price i could find. I was a bit worried ordering online but i'm glad i finally chose SmartBuyGlasses. I placed my order and was immediately given confirmation and a tracking number for my delivery. I paid extra insurance to ensure i would have no issues if the package was damaged etc. I'm glad to say my sunglasses were delivered within the… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 22/05/2013 by Gregk01 (1 review written)

I've now used Smart Buy Glasses on 3 occasions and have constantly been amazed by the level of service. The second pair of sunglasses I ordered were back ordered and very difficult to source (no other websites or retailers were able to source them). The guys at Smart Glasses persisted and eventually found a pair plus gave me 15% off for the wait. I had no issue with the lead time as no one else could provide this model. The other two purchases went off without a hitch. Couldn't recommend them… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/05/2013 by Fahim02 (1 review written)

I would like to thank you for the speedy service you gave me and the discount given when I placed my order. I would use you again… Read Full Review

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★★★★★

“Great!fast!”

Written on: 22/05/2013

Thank You. Very Nice. I come back again. Very good price, quality and super fast delivery… Read Full Review

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★★★★★

“excellent customer service”

Written on: 22/05/2013 by joytom (2 reviews written)

i would buy from this firm again their customer service was supurb a lady e mailed me within 24hrs and sorted my queeries… Read Full Review

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★★★★★

“Quick delivery, very good team service, nice glasses:)...”

Written on: 22/05/2013 by Sandybabe23 (1 review written)

Quick delivery, very good team service, nice glasses:) thanks:)… Read Full Review

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★★☆☆☆

“Misleading but did the job.”

Written on: 22/05/2013 by alip_93 (1 review written)

So I knew exactly the pair of sunglasses I was after (Polarised Wayfarer 2140) and found them at a very good price from a UK retailer(The Glasses Corp - based in Devon). Unfortunately they had to refund me the money as they were out of stock of my size. So I then went looking for another UK retailer. I knew I wanted a .co.uk website and wanted confirmation they were genuine. I came across smart buy glasses. Prices in £ Sterling and .co.uk website so that would suggest a UK company. Prices were… Read Full Review

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★☆☆☆☆

“Very slow delivery&no glasses yet”

Written on: 21/05/2013 by Ocook (1 review written)

Ordered ray ban sun glasses 2weeks ago haven't received goods yet although money was taken from my account day after order, emailed the company with a same for everyone reply, I didn't realise the company wasn't selling from uk otherwise would never have ordered, if I don't receive them by the end of this week i will be giving trading standards a call, I have never ever waited so long for an order to be delivered not happy at all wished I'd have payed the extra £20 or so and bought them from… Read Full Review

Tlongdon's Response to Ocook's Review

Written on: 31/07/2013

Same issue with me. John Lewis master card had better retrieve my money from these overseas traders.

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