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Written on: 19/08/2011 by jmarshal (1 review written)
Purchased these about 3 weeks ago, took 2 weeks to get em in. I called into to the 1-800 number and the customer service let me know that 2 weeks is normal, that the sunglasses take some time to ship as there were non in the US??. well, props for getting them from Italy. Yup, ill be back soon. Dislikes: would be nice to get them next day like im used to with internet shopping, but i couldn't get the price elsewhere, so i guess its not much of a down side… Read Full Review
Written on: 07/07/2011 by papageo (1 review written)
I ordered a pair of TAG night vision (yellow) sunglasses. Their price compared to the competition was really low. I placed the order, my credit card was charged within 24 hours but unlike other suppliers no message was received in my e-mail box. I tried to follow my order through their system, the only indication I received was "in progress". So I sent them an e-mail to which I got an auto-reply that they would come back to me within 72 hours. Indeed they did and their payment department sent… Read Full Review
Written on: 03/07/2011 by T.O.L (1 review written)
We are the European destributor of Ed Hardy Eyewear, and had our doubts about the fact, that Ed Hardy Eyewear is selling trough this company UNDER our purchase prices. WE ASKED THE OWNER AND THEY NEVER SOLD ANY SCREW TO SMART BUY GLASSES. And they should know, because of the volumes!! All the Ed Hardy frames and sunglasses are fakes !!!!… Read Full Review
Written on: 21/05/2011
Brought a pair of Rudy project glasses with prescription lenses. Glasses arrived within 3 weeks, came boxed with papers, looked very original, however one arm had a defect. I emailed customer services and they required photos, these were sent and they admitted the frame had a problem. They gave me awful options, either send frames back only for refund and I keep the lenses or send both frames and lenses back, but I will have to wait up to 4 months until I get a replacement pair.
This I pointed… Read Full Review
Written on: 15/05/2011
Horrible customer service and questionable standards! I have had a terrible experience to say the least and my glasses are also headache inducing. I drove with them on an I noticed that all the lights in the dark were split and I had a warped view with the glasses.
I have tried to get some compensation but there is complete refusal… Read Full Review
Written on: 13/05/2011
Purchased a pair of Rudy Project glasses with prescription lenses, glasses arrived after a 3 week wait. Packaged very well and glasses seemed to be official Rudy, however one of the arms had a defect. Contacted smartbuyglasses who requested photos, I supplied them and they came back a day later admiting there was a problem. They then gave me 3 options, send the frame back only, or return frame only to be swapped over for another set, but I will need to go to my local optician to fit the lenses… Read Full Review
Written on: 08/04/2011
Have bought 2 pairs of Persol sunglasses, one last year, one pair last week. On both occasions they only took 4 days to arrive. The sunglasses are 100% genuine with all paperwork, case, embossed cleaning cloth, etc. I was at first worried when my credit card company questioned the purchase (they are wary of fraud with Hong Kong based companies)but when the glasses arrived that initial concern melted away. Smartbuysunglasses will continue to be my first choice in the future… Read Full Review
Written on: 18/03/2011 by prtaylor (1 review written)
Smart Buy Sunglasses? I purchased a pair of Persol sunglasses you have a choice of size I selected the wrong size? smart buy exchanged them it took a little time But Hey they are less than half the price you would pay in the stores ! and they are just FANTASTIC Highly recomended… Read Full Review
Written on: 06/03/2011
Great service, original products, fast shipping (to Poland).
I really recomend SBG… Read Full Review
Written on: 17/02/2011
DON'T BUY GLASSES FROM THEM. IT IS A FAKE COMPANY THAT WILL STEAL YOUR MONEY AND NEVER SEND YOU ANYTHING. I AM PRESSING CHARGES SO OTHERS DON'T GET FOOLED… Read Full Review
Written on: 09/02/2011
Cannot believe that for £12 delivery it takes soooo long for the glasses to arrive.
I would recommend looking elsewhere unless this is the ONLY site that stocks what you want.
Dissappointed :-(… Read Full Review
Written on: 08/02/2011
Fake, Fake, Fake, Fake, Fake. Need I say anymore.
Oh, apart from the lack of customer service and communication!… Read Full Review
Written on: 05/02/2011
I echo all of the negative comments about Smartbuysunglasses. DO NOT ORDER ANYTHING FROM THIS COMPANY. I ordered some sunglasses on 4th January for my husband's birthday on 19th January. It's now 5th February and I'm still waiting for a delivery. There have been absolutely no communications with me since I placed my order other than to confirm my order had been dispatched initially. I have managed to get through to a call centre but I have been given incorrect information as to when my… Read Full Review
Written on: 26/01/2011
After 3 weeks of asking for a refund they havent bothered replying to emails so I'm having to get a refund via my credit card company.
I was sent a pair of bent Prada glasses that the arms were not straight, and clearly counterfeit. The case was laughable, the paint flaked off under your fingers.
I implore you not to buy… Read Full Review
Written on: 17/01/2011
I ordered a pair of Tom Ford Mathias sunglasses a few weeks ago.
Almost immediately I got an email saying that it was being inspected for delivery.
Then nothing for weeks.
No answer to email or phonecalls. I finally managed to get in touch by their online chat. I was told nothing certain, maybe one more week - to their warehouse in Hong Kong.
I declined and asked for a refund.
One thing for certain is that they intentionally mislead customers about their location. It is in Hong Kong. I have… Read Full Review
Written on: 14/01/2011 by Sophiea (1 review written)
Bought a pair of frames on smartbuyglasses on Wednesday but never received any confirmation number or delivery date after payment and it has been 2 whole days now. In the meantime, I have been trying to contact this company via emails, phonecalls but it has been like a 'ghost town'. No one answered emails or pick up the phone. Called up my credit card company and found that they had taken the monies. I am currently left with no order confirmation, no goods and 131 quids poorer.
Smartbuylasses… Read Full Review
Written on: 25/12/2010 by persei (1 review written)
I ordered two pairs of frames at the same time. The first arrived a month later, as other people have pointed out, from Hong Kong. I'll concentrate on the second, because that still hasn't arrived, & it looks like it never will. The order was placed months ago. Every couple of weeks I get an email, saying the item was "secured" & it'll be shipped soon, only to be told a week later that the "distributor" reneged & the item was't really "secured" after all. This went on, & on. I've chosen another… Read Full Review
As rated by real users
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Written by blanche02
" They take your money but don't send your order! " Read More
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