Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.8 / 5
74% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★☆☆

“UVEX UV 3843 SPORTY-A-3155 - Size 49 ”

Written on: 07/08/2012 by 17chris08 (1 review written)

This is the second pair of glasses I have brought from this company. The first pair I was very happy with but the latest pair I was very disappointed with, the glasses were so small I gave them to my five year old son. … Read Full Review

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★★★★★

“Great choice, excellent value and good service”

Written on: 06/08/2012

I have bought several pairs of sunglasses from Smartbuyglasses and am very happy with the service. Those labelled as "fast shipping" arrived very promptly and when one pair were out of stock and on back order for some time I was sent regular updates and offers of change of model or cancellation if I did not wish to wait. You cannot say fairer than that and the pricing is very competetive. I am very happy to reccommend Smartbuyglasses… Read Full Review

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★★★★★

“Value, Choice, Quality. Everything but the eye test.”

Written on: 02/08/2012 by ryancorbyn (1 review written)

I found smartbuyglasses to have the best website interface and the most quality brands on the web. The ordering process was clear and simple and the options to upgrade and downgrade were clear. My glasses came withing the agreed timescale and were top quality with a saving of of over £100 on the same frames in a city chain opticians. Very happy overall, I'll be back. Recommended… Read Full Review

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★★★★★

“Poor reviews on other sites left me wondering....”

Written on: 29/07/2012

I purchased a pair of Carerra sunglasses from their site after doing a search and found smart buy to be the cheapest on-line. Once I had placed the order I started to worry a little as I didnt get a delivery date for my glasses so I did a little internet searching to check them out, worryingly I found a few few bad reviews and I then started to question my own order? I sent them an email asking about my order and was suprised to get a reply to let me know my order was being processed and there… Read Full Review

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★★★★★

“Very Happy Customer”

Written on: 27/07/2012

Glasses were as advertised and so was the service. I would use them again and would certainly recommend them to others… Read Full Review

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★★★★★

“Cheapest on...”

Written on: 27/07/2012

Cheapest on net!ffffffffaaaaannnnnnnnntttttttttaaaaaaasssssttttttttiiiicccckkkk… Read Full Review

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★★★★★

“Excellent and reliable service”

Written on: 27/07/2012

Smartbuyglasses is the simplest and the easiest way to buy sunglasses, and contact lenses. The service is easy to use and delivery is second to none. Will be buying all my eye products from Smartbuyglasses from now on! Well done Smartbuyglasses… Read Full Review

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★★★★★

“Prada”

Written on: 25/07/2012

Great purchase. Really worthily buying through them… Read Full Review

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★★★★★

“Excellent”

Written on: 23/07/2012

Easy to order with good detail on each product so I knew exactly the shape and size i wanted. Delivery quick and on time, highly recommend… Read Full Review

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★☆☆☆☆

“Don't Buy From Them - AWFUL”

Written on: 20/07/2012

I ordered two pairs of precription sunglasses from their 'Fast Shipping' range because they claim to ship within 24 hours. After 8 days I started emailing them urgent messages as I needed them for my holiday. In all I sent about 10 emails over 3 days and each time received a 'cut and paste' reply from an operative called 'Kally'. I assume that Kally is a generic name for all their customere service staff. I explained that the glasses were required urgently as we were going away. They made no… Read Full Review

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Service Manager Sbg's Comment

Written on: 26/07/2012

Dear customer ,

Thank you for your feedback. I'm very sorry to hear that you are not satisfied with provided service.
Please, note, that even if the ordered glasses are from Fast shipping section, 3-4 working days are required to process prescription lenses.

As you can see on this page http://www.smartbuyglasses.co.uk/fast-shipping , we have logistic centres in Germany , USA and in Hong Kong. In any case, we choose the logistic centre on a case by case basis, based on their ability to deliver our customers orders 2-3 days after being shipped from our logistic centres.

As we are able to provide better and faster service to our customers by email, we do not have a phone number listed on our website. Please write us an email with your inquiries and we will get back to you as soon as possible. If you prefer to talk to one of our customer service representatives over the phone, please provide us with your phone number and we will contact you as soon as possible.

Could you please get back to us at servicemanager@smartbuyglasses.com , providing order id, so we could follow up with customer service team and avoid similar situations in the future.

Thank you for your time and patience .

Kind regards,
SBG

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Jt01's Comment

Written on: 03/08/2012

Regarding the Service Managers response below. Your response doesn't make sense. If you are saying that it takes 3-4 days to process the order and then 2-3 days to ship them, then the maximum delivery time is 7 days. In my case you hadn't even shipped after 10 days and given that you hadn't even started processing the glasses through your lab, there was no way that you would deliver under 14 days at the absolute minimum. I reiterate that both pairs of glasses were chosen from your fast shipment range. I can only assume that glasses not ordered from this range would take months if ever . I'm also starting to wonder if you are using customers money to fund your business with no intention whatsoever of delivering. YOU STILL HAVE MY MONEY - OVER £250 OF IT. You are being dishonest and misleading many customers.
I eventually cancelled my order with you on 25th July, that was 9 days ago I'm having to fill out a pile of forms from my credit card company in order to attempt to get my money back, which I resent. We also ended up going on holiday without presecription sunglasses that I could have ordered from a legitimate company.

Regarding your last comment about contacting you, I have sent you (Customer Services Manager) several emails and your so called Customer Services Dept a further 10 emails - YOU IGNORE THEM.

MAYBE YOU COULD CHECK WHO YOU OWE MONEY TO AND PAY US ALL BACK - THAT WOULD BE A GOOD START. BUT I'M SURE YOU'LL COME UP WITH SOME GOOD REASON WHY YOU STILL HOLD CUSTOMERS MONEY AFTER THEY CANCEL ORDERS. OH, AND HERE'S A THOUGHT - WHY DON'T YOU TAKE PAYMENT BEFORE YOU SHIP THE GOODS AND NOT UPON ORDER.

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Guest's Comment

Written on: 26/07/2012

I'm currently having a similar experience. But yet to even receive an email reply. Wanted my glasses for my holiday, little chance of that!

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★★★★★

“perfect”

Written on: 05/07/2012

fast delivery! Product as expected… Read Full Review

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★☆☆☆☆

“AWFUL - DO NOT BUY FROM”

Written on: 05/07/2012

I bought a pair of sunglasses from this site despite reading the mixed reviews. Stock was confirmed as available immediately but 10 days later nothing had progressed so I asked for a refund. They told me that it would be processed within 24 hours, which it was not. Then they told me to wait 2 more days - 2 days later they tell me that they've instructed their staff to give me a refund that day - something they said had been done 3 days ago! They are quick to reply and say they are doing… Read Full Review

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★★★★★

“fast delievery and high quality”

Written on: 01/07/2012 by hotte204 (1 review written)

fast delivery and high quality of the glasses as expected. Bought already 3 glasses at smartbuyglasses and keep going with it!… Read Full Review

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★★★★★

“very please”

Written on: 01/07/2012

I ordered 2pr of ray bans and they are great thanks… Read Full Review

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★★★★☆

“Takes a bit of time but very good”

Written on: 01/07/2012

It took a bit of time before it was delivered. The biggest problem was the postal service who delivered it. They delivered it to next door neighbours, but didn't leave a note at my home. As they just went away for their holiday it took a bit of time before i got the package. The glasses are very good and look nice. Overall if you are not in a hurry, it's very nice and cheap… Read Full Review

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★★★★☆

“No trouble, fast and cheap.”

Written on: 01/07/2012

Bought a pair of Polo RL glasses and I have only good things to say about my experience with Smart Buy Glasses. Cheap, fast (enough) and as described. … Read Full Review

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★☆☆☆☆

“Dont BUY”

Written on: 30/06/2012 by kagawa123 (1 review written)

I have recently purchased a sunglasses from them and it shown and stated on their website was in pink colour. however, when i received the item it was brown and no way near pink and so i email the customer service for help. the first staff was ok and asked me to take some pictures and email to them so they can sort this out for me. the next day another staff replied me and requested for a photo of the model code. and i did that, and now they are saying the model is the right (i knew the model… Read Full Review

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Service Manager Sbg's Response to kagawa123's Review

Written on: 04/07/2012

Dear customer,
thank you for provided feedback. I'm sorry to hear that received pair doesn't look like online picture. As per our procedure, we ask customers to provide pictures of received glasses, so that we could verify if mistake was made by Distributor office / suppliers or it's a website mistake.

Could you please get back to us at servicemanager@smartbuyglasses.co.uk , providing Order id ? We will check the order history and will do our best to resolve the issue asap.

We thank you for your time and patience and looking forward to hearing from you. Kind regards, SBG

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★★★★☆

“Can be trusted”

Written on: 29/06/2012 by AKL111 (1 review written)

Like others I ordered without reading the customer reviews and then started to panic after I'd ordered and read the reviews. However, I can confirm that my glasses arrived, were the genuine article and were delivered within the international delivery times quoted. What's more I've had loads of positive comments on the glasses and haven't seen another pair on sale in his country… Read Full Review

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★★★★★

“Great frame”

Written on: 29/06/2012 by Ashleystomfords (1 review written)

I got my ton ford frames from this company and they were fantastic. I was scared as I didn't try them on first but they turned out to be fantastic. Plus I got free shipping and a spectacle cleaning kit! Great!… Read Full Review

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★★★☆☆

“I just want my money back”

Written on: 26/06/2012 by Branko (1 review written)

I ordered Ray Bans but then changed my mind since I found some old sunnies in the attic, so I realized I don't need new ones. Then it occured to me to look at the reviews. I wish I read them earlier! I wrote 2 email asking for an immediate refund but all I got in answer is two idiotic automatic answers saying "our staff will look into your questions". I don't want glasses anyway - fake or not slow or not - I just don't need them, I don't hold any grudge against SBG, I just want my money back… Read Full Review

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Service Manager Sbg's Response to Branko's Review

Written on: 27/06/2012

Dear customer, thank you for provided feedback.
I'm sorry to hear that you've decided to cancel your order. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
We have several logistic facilities around the world located in Hong Kong, Germany and the USA. We have shipped products to over 100 countries since 2006. We will ship your product from one of these 3 locations depending on where the product is sourced and speed of delivery amongst other things. Our goal is to get the product to you in the fastest and most efficient way possible.

Could you please send email to servicemanager@smartbuyglasses.co.uk providing the order ID and we'll make sure to resolve the issue ASAP.

Kind regards,
SBG

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