Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
811
81% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
? Ask our helpful community of experts about this product or company
Smart Buy Glasses - www.smartbuyglasses.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“No worries delivery”

Written on: 19/09/2014 by Emiliae334 (1 review written)

Easy search. Competitative Price. Quick delivery No worries… Read Full Review

Report this review
★★★★☆

“quick delivery, good price, happy with the service.”

Written on: 19/09/2014

quick delivery, good price, happy with the service… Read Full Review

Report this review
★☆☆☆☆

“poor service”

Written on: 19/09/2014 by 269McLaughlin (1 review written)

ordered as gift, in stock on ordering but then told no longer available. Had to choose different colour which came from CHINA and arrived too late for the occasion!!!… Read Full Review

Service Manager Sbg's Comment

Written on: 22/10/2014

Dear Customer,

Thank you for your feedback.

We are terribly sorry to see that your order was delivered late for the occasion. We are improving our website and process on daily basis to provide better service.

If you need any further assistance on your case, please feel free to contact us.

Best Regards,

SBG

Reply to this comment
Report this review Read 1 Comment
★★★★★

“QUICK, CHEAP, SAFE ”

Written on: 19/09/2014 by 167Henry (1 review written)

I ordered my classic Ray ban wayfarers on a Monday in June during peak season, and they came swiftly by Wednesday. Brilliant service… Read Full Review

Report this review
★★★★★

“Great customer service”

Written on: 19/09/2014 by hxHarding350 (1 review written)

I ordered a pair of Persols which were around 15% cheaper than buying on the high street. I am delighted with them and the customer service from SmartbuyGlasses. Persol had sent a tiny screwdriver with the glasses which unfortunately I lost. It's a useful thing to have as when the little corner screw come loose you can fix it yourself. I asked SmartBuyGlasses to send me another one offering to pay for it. They did send me another one and required no payment. That is great customer service!… Read Full Review

Report this review
★☆☆☆☆

“Make sure you order 3 months before you want it”

Written on: 19/09/2014 by Keiran461 (1 review written)

Took for ever to come,bad communication,when they get your money they don't care anymore,very bad service.only order if you want a bad service… Read Full Review

Service Manager Sbg's Comment

Written on: 22/10/2014

Dear Customer,

We are sorry to hear that you order has been delayed and apologize for any inconvenience may caused by this.

Please get in touch with us, our service manager will follow up your case immediately.

Best Regards,

SBG

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great prices great service”

Written on: 19/09/2014 by 108Ramos (1 review written)

I saw these person sunglasses on holiday in Malaga but they were very expensive. Looking on line when we got home they were more reasonable from smart buy So I ordered them. Very glad I did!, Very comfortable and superb quality they are something A bit different from the usual ray-bans etc… Read Full Review

Report this review
★★★★★

“Excellent service, massive choice.”

Written on: 19/09/2014 by BrynnMcKnight3 (1 review written)

I have recently purchased 2 pairs glasses, 1 with prescription lenses. I am extremely pleased with both pairs, and would recommend to all… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE- FRAUDULENT COMPANY!!”

Written on: 18/09/2014 by Hewitt396 (1 review written)

Bought a pair of glasses in july. Was initially upset to find glasses cane from Hong Kong. Returned as too snall. Paid for recorded delivery. Parcel signed for on 11/8/14, still waiting for refund on 18/09/14- Keep emailing me lies!! Told me weeks ago money had been refunded, when I complained several times they said there was a problem with accounts, complained again, now they are saying refund processed, my bank know NOTHING about this. Absolute charlatans. I am a mother of a newborn baby who… Read Full Review

Glasses__'s Comment

Written on: 28/12/2014

Hello,

I have a similar situation and want to return the glasses and get a refund, therefore I was wondering if you have already received a refund from smarbuyglasses?

Regards

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Maui Jim sunglasses”

Written on: 18/09/2014

I found the website helpful and easy to navigate. I had tried the glasses on in a store because weight was as important as fit. I would find it difficult to just choose glasses from a website but things can be returned… Read Full Review

Report this review
★★★★☆

“I have been very satisfied with purchase of the Ray...”

Written on: 17/09/2014 by staal (1 review written)

I have been very satisfied with purchase of the Ray Ban sunglasses. Unfortunately I lost them one month later :-(… Read Full Review

Report this review
★★★★★

“Just on time”

Written on: 17/09/2014 by kiehn (1 review written)

I ordred and got my new glasses at a fair price, on time and everything was as agreed… Read Full Review

Report this review
★★★★★

“Best website for contact lenses ”

Written on: 17/09/2014 by Olson225 (1 review written)

I bought contact lenses from this website and its even cheaper than amazon. Delivery was fast and service is excellent. I would definitely recommend it to family and friends… Read Full Review

Report this review
★★★★★

“Excellent product at great price”

Written on: 17/09/2014 by Vincent497 (1 review written)

Got some raybans at a very good price. Delivered quickly. No problems at all. Also got cashback through quidco for an extra saving. Happy days Would def use again if the price was right… Read Full Review

Report this review
★☆☆☆☆

“No service”

Written on: 17/09/2014 by Basilbasset (1 review written)

Despite promises to get back to me within 24 hours have still never got back to me at all… Read Full Review

Report this review
★★★★★

“Exactly what it says on the tin”

Written on: 17/09/2014 by Billbasek (1 review written)

Although the item I ordered was out of stock the company kept in contact and I had delivery of my sunglasses with in 3 weeks and they were exactly what I ordered saving £77 of the retail price from Gucci very happy with service and product… Read Full Review

Report this review
★★★★★

“amzing value and a bit extra!”

Written on: 17/09/2014 by JancieJimmy (1 review written)

tried to get my Raybans in turquoise from House of Fraser but they were out of stock. Found them on Smartbuy for £28 less! When they arrived (very quickly) it also came with a free lens cleaner/screw driver/cloth kit that is great for all of my glasses. Why buy anywhere else? Highly recommended!!… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 17/09/2014 by MareliMcPherson192 (1 review written)

Huge selection of quality sunglasses - have now bought two pairs and both came very quickly and well packaged. Had to pay import duty On my way! one pair but this was quickly and effortlessly refunded by smart buy. Will definitely he's them again… Read Full Review

Report this review
★★★★★

“Pleasantly surprised...”

Written on: 17/09/2014 by KathleenRees (1 review written)

I came across smartbuyglasses by chance when I was searching for a particular pair of la coste sunglasses I had seen at an airport (where they were faulty) but that were proving hard to find on the web. Their price was very competitive and I was thrilled to have found them. I have to admit I was hesitant about my purchase (perhaps because I'm a skeptic) as the 2 week shipping time estimated and lack of UK telephone number for the company made me worry they were coming in from China or… Read Full Review

Report this review
★★★★☆

“Good service”

Written on: 17/09/2014 by Wilki12 (1 review written)

Great choice Easy website. Good customer service Ordered the glasses I wanted as they were in stock. Got email day later stating there would be a delay So I rang stating I needed them at a certain date but they were unable to accomodate so they gave me an extra 10% off I chose another pair these were delivered on time… Read Full Review

Report this review
overview