Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.9 / 5
76% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★☆☆

“Slowest deliver ever”

Written on: 26/04/2013

The price is really good and the products are of good quality, but it takes lots of time for them to deliver to you. I bought my sunglasses on the website and it took almost a month before it would arrive here… Read Full Review

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★★☆☆☆

“A long wait”

Written on: 26/04/2013 by heinzy (1 review written)

I ordered some cycling shades when a pair broke. I read a mag review of Salice and ordered a pair from this site. They took four weeks to arrive and the tracking number supplied didn't work. They are cheaper than shop prices but I would gladly have paid the extra. Be prepared for a long wait… Read Full Review

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Service Manager Sbg's Response to heinzy's Review

Written on: 06/05/2013

Dear customer,

Thank you for provided feedback. First of all I would like to thank you for your time and patience and we hope you will enjoy wearing your new pair of glasses.

SmartBuyGlasses is an online retailer and we only sell our items in our online web shop. As this business set up limits our costs, we can offer our models at very competitive prices.

It usually takes 5-12 working days to process the order, however some orders may be delayed due to brand's popularity / exclusivity.

We are constantly working on shipping time improvements and doing our best to process all orders within advertised time.

If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
Anna

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★★★★★

“Smart Buy Glasses - Definitely a Smart Buy”

Written on: 25/04/2013 by MarieRC (1 review written)

Finally found the glasses I wanted and googled them and was directed ro Smart Buy Glasses. Result! From the minute I ordered them I was informed of the whereabouts of my order all the way so I knew exactly what was happening and when they would arrive. Got them within 5 hours of the e-mail telling me they had been despatched and that was taking into account the time they spent in my company Good In. arrived in perfect condition. Delighted. So delighted in fact I ordered a second pair… Read Full Review

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★★★★★

“Fantastic Purchasing Experience”

Written on: 18/04/2013 by johnnywalnuts (1 review written)

Wow, I am shocked at the negative reviews.. Smart Buy Glasses got my purchase correct and fast! I couldn't believe I received my order that fast from HK. The price point was the BEST and their customer services department followed up with me with a phone call and an email. I have recommended Smart Buy Glasses already to my friends and will continue to do so moving forward. There was nothing negative about my experience at all… Read Full Review

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★☆☆☆☆

“NEVER EVER USE!”

Written on: 16/04/2013 by fe1979 (1 review written)

Hi, I am awaiting refund from a pair of glasses that did not arrive after 2 months of waiting. They said they would give me a refund but I am still waiting for my refund and now they don't reply to my emails. Never be tempted to buy from them even though the prices are low, their communication is awful and they have no phone number to contact if something goes wrong… Read Full Review

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★★★★★

“Easy switch”

Written on: 13/04/2013

Found I ordered the wrong glasses, but got in touch with customer services straight away and they changed it with no hassle. The pair I'd wanted then arrived quickly. Very responsive customer services… Read Full Review

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★☆☆☆☆

“Bad service and lack of communication to customer”

Written on: 10/04/2013 by Eugenetoh (1 review written)

I ordered a pair of Ray Ban glasses on 27 Feb. The website said it would take 5 to 11 days to deliver. I waited until 13 March and emailed them to find out as glasses didn't arrive. They said that it was out of stock and had to be ordered from the supplier. The glasses would be delivered to their distribution centre on 31 March. So I waited again and no word from them. I sent another email on 10 April (a full 6 weeks since I placed my order). They replied saying that the supplier was facing a… Read Full Review

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Service Manager Sbg's Response to Eugenetoh's Review

Written on: 06/05/2013

Dear customer,

Thank you for provided feedback.

First of all i would like to apologize for any inconveniences caused by delay situation with your order processing.
It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.


We thank you for your time and patience.
If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

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★☆☆☆☆

“Buyers Beware”

Written on: 06/04/2013 by Tezza26tezza (1 review written)

I have not had the courtesy of a response to my previous email of 2 days ago. Having examined many reviews I am of the opinion that I have been 'scammed' as your company is clearly not what it is reported to be. The 'co.uk' website is misleading as you are based in Hong Kong and the delivery times are untruthful. Had I known this at the time of ordering I would have not parted with my money. I have today spoken to MasterCards legal department regarding the transaction and asked them to commence… Read Full Review

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Service Manager Sbg's Response to Tezza26tezza's Review

Written on: 06/05/2013

Dear Valued customer,

Thank you for provided feedback.

Unfortunately, due to increased amount of emails, customer service team can't provide replies within advertised 24 hours.
We are aware of this problem and working hard to resolve the issue.

In those rare cases when orders are not available / delayed, we always provide several options to resolve the issue, such as - to cancel and get full refund/change to any other model/keep on waiting for original order.

We apologize for any inconveniences caused by this situation.

If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

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★★★★★

“Excellent Customer Service”

Written on: 02/04/2013 by AbbirM (1 review written)

They didn't have the glasses I wanted but I was always kept informed and received timely responses to my queries. I did get a pair of glasses from them that I am very happy with… Read Full Review

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★★★★★

“Totally Happy”

Written on: 29/03/2013

I recently bought a pair of persciption glasses in my favourite Persol frames with special lenses that dim in sunlight. Could never have bought those on the high street. Very happy with speed of turnaround and quality… Read Full Review

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★★★☆☆

“Im happy with my shopping at smartbuyglasses.com....”

Written on: 27/03/2013 by erikabergqvist (1 review written)

Im happy with my shopping at smartbuyglasses.com. Good service and fast shipping. The only thing i have to complain about is the mail contact, it would have been so much easier if they was responding the emails faster. It took about tree workingdays befor i got any answer both times… Read Full Review

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★★★★★

“great glasses”

Written on: 27/03/2013 by geordiedave25 (1 review written)

my ray bans are great, fast delivery and fantastic value for money, would recommend to anybody… Read Full Review

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★★★★★

“Outstanding Glasses!”

Written on: 26/03/2013 by Cazzanne (1 review written)

I am thrilled with my Gucci glasses, wonderful style, competitive price and great customer service.I will use this site again and most definitely recommend it to my friends… Read Full Review

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★★★★☆

“Decent service”

Written on: 23/03/2013

The glasses took a while to arrive but i was informed of the order progress on a regular basis. When they arrived they were exactly what i ordered and at a decent price. The added bonus of giving a pair of glasses to charity was a nice touch… Read Full Review

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★★★★☆

“Simple ordering,quick delivery, too many models of...”

Written on: 23/03/2013

Simple ordering,quick delivery, too many models of sunglasses to choose Very good service!… Read Full Review

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★★★★★

“Best Glasses Site EVER!!!”

Written on: 23/03/2013

No shop on the high street ever had the exact type of glasses I wanted, and if they did they would never fit me. I decided 2 check online and was amazed at the selection on this site! :D all my fav brands are sold through smartbuyglasses and the best thing is how cheap they were. This is heaven 4 glasses :)… Read Full Review

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★★★★★

“Good price and service”

Written on: 23/03/2013

Cheaper than anywhere on the high street and very prompt service - arrived in about a week despite coming from Hong Kong. I must admit I was a bit nervous when I realised the company were not UK based and wondered if the frames might be fake or poor quality but they appear to be authentic so I'm very happy with them… Read Full Review

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★★★☆☆

“Good price but let down on customer service”

Written on: 23/03/2013

I ordered my glasses online and used the 'attach a scan of your prescription' option as I am a new glasses wearer and couldn't decode my prescription to write it down correctly in the drop down forms... Because i had to enter a value to continue with the order I put in random numbers. I wrote on the order on the information box that it was necessary to check the scan and ignore the values I had entered When the glasses arrived they were wrong as nobody had checked the scan at all.. I understand… Read Full Review

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★★☆☆☆

“Took 9 months to receive my original order!”

Written on: 23/03/2013

I hate writing negative reviews but I was left speechless on many Occassions trying to sort out receiving my order. I wasn't really offered any compensation for all the inconvenience caused and had to repeat myself so many times I felt like I was dealing with a seriously incompetent company. That said the glasses are cheaper but I don't think I could go through that again. Maybe this was a one off and I apologise to all at SBG as it might have been one of those things but it was very poor… Read Full Review

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Service Manager Sbg's Comment

Written on: 02/04/2013

Dear Valued customer,

Thank you for provided feedback. I'm extremely sorry to hear that it took so long to process your original order.

We are taking customers opinion very seriously and would like to ask you to get back to us at servicemanager@smartbuyglasses.co.uk providing Order ID and referring to this review, so we could follow up with customer service team and our suppliers.

We thank you for your time and patience and looking forward to hearing from you.

Kind regards,
SmartBuyGlasses

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★★★★★

“Best buy”

Written on: 16/03/2013

I am happy and satisfied for my buy... Although there has been a delay of 1 week , I had a perfect follow up by the company. They traced the order, they kept me informed continuously , they offered me a discount. The final courier was very fast and easy to trace the delivery. The product came in an excellent package ... And the most important, with all proof of originality ... I recommend to check this company first for your buy, since I knew the type of Porsche sunglasses that I wanted and I… Read Full Review

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