Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.1 / 5
745
81% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Great glasses! ”

Written on: 01/07/2014 by Avb26 (1 review written)

The glasses were great and came very quickly! I recommended to a friend who mentioned how much they likes them and they were equally pleased with their purchase! It saved me over £100 on high street retail cost so a no brainer for me. Excellent work and I will definitely be using the site again!… Read Full Review

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★★★★★

“Absolutely perfect glasses for good price, thank you...”

Written on: 29/06/2014 by Dominikm378 (1 review written)

Absolutely perfect glasses for good price, thank you Smartglasses!… Read Full Review

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★★★★★

“Very good with fast delivery ”

Written on: 29/06/2014 by spNash1959 (1 review written)

Good quality product with fast delivery and lowest price around!… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 28/06/2014 by MarcelParker (1 review written)

I was very pleased with the excellent service I received from Smart Buy Glasses. Communication via e.mail was thorough and delivery was quick. I found the prices were cheaper than some other sights on the computer… Read Full Review

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★★★★★

“I am so happy :)”

Written on: 28/06/2014 by ueAndersen228 (1 review written)

I am glad I ordered my glasses from here... I did not compromise on quality and spend within my budget as well. I will definetly recommend this to my family and friends :) Planning to buy another spec as well :)… Read Full Review

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★★★★★

“All Great!”

Written on: 28/06/2014 by aqHickman155 (1 review written)

Great Sunglasses, great price, great service and quick delivery,I would recommend them to friends and family and I will buy from them again in the future… Read Full Review

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★★★★★

“Fab service!”

Written on: 28/06/2014 by McKinley57 (1 review written)

I ordered a pair of Ray-Bans for my husband just before Easter as his original pair were damaged. I was hoping that they might arrive in time ahead of the Easter Weekend....and it would save me buying an egg...! Thanks to the efficient service from smartbuyglasses.co.uk, the glasses arrived in tons of time and the live delivery tracking kept my worries at bay! I'd recommend smartbuyglasses.co.uk to a friend and I would definitely buy from them again!… Read Full Review

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★★★★★

“Great!”

Written on: 28/06/2014

Super quick delivery. Great communication. Top quality glasses. No question over authenticity. Spot on! I can't fault them at all! Will buy from the again!… Read Full Review

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★★★★★

“Excellent, efficient service!”

Written on: 26/06/2014 by Adrianna126 (1 review written)

I was extremely impressed with the service I received and my designer specs at a fraction of the cost, quoted by my local opticians. I had to e-mail on a couple of occasions asking advice on filling out the online prescription form and received prompt replies with accurate info. I have already recommended this site to a number of friends and would not hesitate to use them again in the future… Read Full Review

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★★★★★

“Great quality product, with an efficient service.”

Written on: 26/06/2014 by DerrickLarsen (1 review written)

Bought as a present, recipient is delighted with new sunglasses. Updated on progress of delivery, and arrived before expected. Product securely packaged, sunglasses as described on site. … Read Full Review

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★☆☆☆☆

“Beware of fake promises”

Written on: 26/06/2014 by Hendersoncu23 (1 review written)

I had been performing a lot of research before buying my new pair of Ray-Ban. The main parameter for me was that I wanted to buy sunglasses that had been made either in the USA or in Italy, but NOT in China. When I asked Smart Buy Glasses to confirm in writing where their sunglasses came from, the reassuring answer was "from Italy" and that "they would have been delivered on the next day". Guess what... the Ray-Bans arrived after 5 days and to my great disappointment they were made in China!… Read Full Review

Service Manager Sbg's Comment

Written on: 11/07/2014

Dear Customer,

I regret to hear that we informed you incorrectly, for which we apologize.

I understand from your email that other companies informed you about the production location of this particular frame. Note that based on production method and frame material, a production location is selected. This means that all items of this brand will have the 'Made in China' print.

I do understand your disappointment as we did not inform you correctly. I hope you believe me when saying that this in no way was done on purpose. We already received a discount to compensate you for the inconvenience. However, if you simply wish to return the frames for an exchange or full refund, not a problem! We will even cover the return shipping fee. If you wish to make use of this, simply contact Customer Services and we will help you in the best possible way.

Best Regards,

SmartBuyGlasses

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★★★★★

“Very happy”

Written on: 26/06/2014 by Rener219 (1 review written)

I ordered some ray bans and they arrived quickly and all as expected. Good product, good service and great price… Read Full Review

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★★★★★

“Maui Jim”

Written on: 26/06/2014 by DoodleWyatt (1 review written)

Fantastic have been looking for these glasses for a long time, could not believe it when we found them in this site at such a reasonable price. I was a bit concerned when I found that they were coming from Hong Kong but they arrived in good time and we're the real deal. Will be buying another pair again… Read Full Review

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★☆☆☆☆

“Dreadful quality”

Written on: 26/06/2014 by ZoamJo (1 review written)

My order took 6 weeks to arrive. The RayBans were clearly fake, flimsy and skew-wiff. Went straight into the bin. Very disappointing indeed… Read Full Review

Service Manager Sbg's Response to ZoamJo's Review

Written on: 11/07/2014

Dear,

I regret to hear it took 6 weeks for your order to arrive. When there is a delay, we always ask our customers if they are willing to wait. If so, we will continue our efforts to fulfill the order as soon as possible. If at any time a customer wishes to cancel, we will immediately refund their money.

Please be advised that SmartBuyGlasses guarantees all products are 100% Authentic. SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

If you are unhappy about the quality of the original Ray-Ban sunglasses you received, you can return them for an exchange or a full refund. Note that we have 100 day return policy. If you wish to make use of this, simply contact our Customer Service department and we will help you to arrange this.

Best Regards,

SmasrtBuyGlasses

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★★★★★

“Authenticity?”

Written on: 25/06/2014 by Archerqm484 (1 review written)

I was very sceptical when I found that the Gucci sunglasses are being shipped from Hong Kong, however after reassurance from the company about its authenticity I felt at ease and once I received vthe glasses I was very pleases with it as well as as the delivery time, defiantly recommend them… Read Full Review

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★★☆☆☆

“Good frames - terrible lenses”

Written on: 09/06/2014 by mchowney (1 review written)

Ordered due to fantastic price. Like others have mentioned, the company is Hong Kong based, which they hide from their website - probably wouldn't have ordered if I'd realised. My prescription glasses were actually shipped from Italy. When they arrived, they were well packaged and the frames were nice, however the lenses were terrible. They looked as though they had been very badly fitted and looking through them hurt my eyes. To be fair, I was able to return for a refund, which I did -… Read Full Review

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★☆☆☆☆

“Chinese Outfit, No Stock”

Written on: 02/06/2014 by Dashawnv329 (1 review written)

AVOID. Item not in stock although no way of knowing this from website prior to ordering. No indication that this business is China-based either; .co.uk site is misleading although probably not unusual. Got mucked about with promises of an impending delivery to be followed up with news of further delays. Utter waste of time… Read Full Review

Service Manager Sbg's Comment

Written on: 11/06/2014

Dear,

Note that all items on our website with the 'Fast Shipping' logo are in stock and will be shipped within 24 hours of receiving your order. For all other items, the processing time is 5-11 working days until shipment as stated on our website.

If you placed an order for a non-stock item, we will update you on a regular basis by email about the whereabouts of your item.

If you have any further questions or concerns, please do not hesitate to contact us.

SmartBuyGlasses

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★★★★☆

“Happy!!”

Written on: 22/05/2014

I ordered my glasses online and was happy with the delivery and product. Everything was as promised. The product got a little delayed to arrive. Took about a week but I was generally happy… Read Full Review

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★★★★☆

“Sunglasses order”

Written on: 21/05/2014

I ordered a pair of sunglasses and received an email informing me they were out of stock and offering me several other options. One of them was to wait for my original order to come back in stock. They told me it might take up to a month if I'm not mistaken. I ended up waiting about a week and was extremely satisfied with my purchase. Initially I didn't like that they didn't have my sunglasses available but I did like that they gave me options as to what I wanted to do moving forward and that I… Read Full Review

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★★★★★

“Just got it in a few days...”

Written on: 21/05/2014 by brPhillips1952 (1 review written)

It was my first purchase with you guys and it was a pleasant online experience. Obviously it was the price that attracted me in the first place but the on time delivery is also very impressed. The goods was in good shape and I can use it right away for my party!!… Read Full Review

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