Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1322
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★★

“Excellent service”

Written on: 15/08/2015 by Lennonx192 (1 review written)

Great price, great service received the sunglasses within days of placing my order. No issues at all and far cheaper than on the high street. I would definitely use them again after this experience… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 14/08/2015

Super fast delivery, good range of product and prices and excellent customer service. I made a mistake in my order and they quickly solved it. I will repeat soon and cannot encourage enough… Read Full Review

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★★★★★

“Fast, easy and great customer care.”

Written on: 14/08/2015 by kacper.gorski (1 review written)

I ordered a pair of RayBan prescription sunglasses a few days before my holiday and they were sent out to me very quickly and managed to arrive before I left. Customer care was always fast and very helpful. I will be using the SmartBuy glasses again I am sure… Read Full Review

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★★★★★

“Ordered contact lenses that arrived on time. The...”

Written on: 13/08/2015 by JaylanMay (1 review written)

Ordered contact lenses that arrived on time. The service was fast and reliable, would order the same product again… Read Full Review

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★★★★★

“Fast and easy to use”

Written on: 13/08/2015

Extremely easy to use service and best price I've found for my contact lenses so far. Quick delivery too. would recommend to others thinking about ordering contact lenses… Read Full Review

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★★★★★

“Totally gorgeous glasses”

Written on: 13/08/2015 by Guthrie325 (1 review written)

These glasses look stunning, great quality and style, I have wanted them for a long time and finally got round to buying them. Everyone seems to notice you wearing them. Love them… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 13/08/2015 by 428Gilbert (1 review written)

Came across this store by chance on the internet. The service was first class and the price was the best I could find. I wouldn't hesitate in using them again or recommending them to anyone… Read Full Review

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★★★★★

“Simple, fast happy ”

Written on: 13/08/2015

Fast and easy service way cheaper then anywhere on the high streets or department stores. Quick delivery with a free gift, who could not be happy with this amazing company and the quality of the services that they provide… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/08/2015 by Baldwinfa204 (1 review written)

Was referred to this site by a friend. The selection available was excellent as was the service. I bought the Costa Del Mar Galveston glasses at a very reasonable price. Bought for fishing and they are way and above the best I've used having tried other brands before… Read Full Review

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★★★★★

“Your service was excellent and considering my purchase...”

Written on: 13/08/2015 by kenya2020 (1 review written)

Your service was excellent and considering my purchase were for presciption sunglasses and transition lenses the timescale from application through to delivery was second to none. Price wise it is unbeatable in reference to high street stores and I would, and will be recommending your company to my friends and family, and in fact I purchased a second pair a few weeks later. Many thanks Paul London… Read Full Review

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★★★★★

“Easy site, Good prices, Swift Postage.”

Written on: 13/08/2015 by Palmerho357 (1 review written)

Finally bought myself a pair of Silhouette Titans from Smart Buy Glasses. Very easy to use site and was pleasantly surprised as to how fast they were shipped. Good choice of brands and competitive pricing. I Recommend the website… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 06/08/2015 by bfCoyle322 (1 review written)

I bought contact lens and I got what I ordered but it took a very long time arrive. I think it took nearly 10 days or more? for it to arrive. I expected it to arrive much more quickly and i believe the website provided that the products would arrive earlier than when it had actually arrived… Read Full Review

Service Manager Sbg's Comment

Written on: 07/08/2015

Dear Customer,

I regret to see that the delivery of your order took longer than expected. The delivery time for contact lenses varies per brand and product. Nevertheless, do I apologize for the unusual delay in sending you your order.

Your feedback is an invaluable tool, as we continue to improve our business.


Best Regards,

Andrea
Smartbuyglasses

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Service Manager Sbg's Comment

Written on: 10/08/2015

Dear Customer,

I am sorry to hear that the contact lens arrived later than expected. We do apologize for any inconveniences this may have caused. Note that the website only listed dispatch time, which doesn't include the actually delivery time from the courier. Normally it should only take 2-3 days for the package delivery.

We value your feedback and would like to understand what caused delay in your package delivery. Could you please contact us so we can discuss this experience further?

Best Regards,

Alison

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★★★★★

“Molto soddisfatta”

Written on: 04/08/2015 by Crita (1 review written)

Tutto secondo le aspettative: prodotti di qualità e a buon prezzo. Spedizione velocissima e ottima comunicazione da parte dello staff… Read Full Review

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★★★★☆

“Efficient, easy & fast”

Written on: 03/08/2015 by 97Hamilton (1 review written)

Great service, quick & easy to order, delivered to the door & good value for money… Read Full Review

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★★★★★

“Quality contact lens”

Written on: 01/08/2015 by Brendacasey (1 review written)

Original contacts had been discontinued, tried these airflow and they are great.very impressed. Didn't have to wait long for delivery. Will definitely re order… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 31/07/2015 by SallyZBD (1 review written)

Have ordered contact lenses from this site a couple of times. They are good value for money and always arrive quickly… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/07/2015 by 7Pugh (1 review written)

Very good service and prompt delivery. They also provide tracking information. The addition of a loyalty scheme make this a very cheap service to use. We will continue to use them for all of our contact lenses and I have cancelled my high street contact lenses by post… Read Full Review

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★★★★★

“Couldn't be happier”

Written on: 30/07/2015 by Flanagan289 (1 review written)

I have had these glasses for 3 months now. Used them mainly to play tennis, though also use them at work. The glasses are nice, stylish and sturdy and the service was relatively fast. I was very concerned before buying these glasses after having read so many bad reviews of other customers who all reported issues with the temples, how fragile they are, and how oakley makes it impossible to replace. Maybe in time I will experience the same issue, but so far so good… Read Full Review

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★★★★★

“Ray-ban Erica sunglasses”

Written on: 29/07/2015 by FisherMyers (1 review written)

I am over the moon with my new Ray-ban sunglasses. They fit perfectly, are very light and easy to wear. They look great too! The price and service I received was second to none, I also got a free care kit. I will definitely use SmartBuyGlasses again… Read Full Review

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★★★★★

“Good customer service & good value 4 £ High quality spec”

Written on: 28/07/2015 by kyip (1 review written)

Good customer service & good value for money and High quality spectacles. Brought my Spec, contact lens, Sunglasses. Would be a returning customer. The purchase reward system is pretty good too. What I didn't like was the final money transaction - server has been down a few time and was instructed to try make payment later. My repeated attempt resulting charged 5 times the order and payment! The process of having a refund has been taken sometime due to shipment, normal process etc. But it's… Read Full Review

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