Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.9 / 5
76% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★★★★☆

“Got what I wanted but felt mislead”

Written on: 23/05/2013 by Mattylad (1 review written)

After much searching I found a pair of Maui Jim glasses that suited me and were the quality I was after. Searched the net and found Smart Buy Glasses operating what I thought was a UK based company. Didn't spend the usual time checking review sites so got very worried when the order confirmation arrived and teh DHL tracking number showed delivery from HONG KONG. Spent an anxious 3 days tracking the delivery and then another day checking the glasses at an optometrist to make sure they were… Read Full Review

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★★★★★

“I made a Smart Buy”

Written on: 23/05/2013 by RayBanOhh (1 review written)

I had taken a few months to decide to buy my Ray Ban Jackie Ohh sunglasses. I had visited SmartBuy Glasses on several occasions as this was the best price i could find. I was a bit worried ordering online but i'm glad i finally chose SmartBuyGlasses. I placed my order and was immediately given confirmation and a tracking number for my delivery. I paid extra insurance to ensure i would have no issues if the package was damaged etc. I'm glad to say my sunglasses were delivered within the… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 22/05/2013 by Gregk01 (1 review written)

I've now used Smart Buy Glasses on 3 occasions and have constantly been amazed by the level of service. The second pair of sunglasses I ordered were back ordered and very difficult to source (no other websites or retailers were able to source them). The guys at Smart Glasses persisted and eventually found a pair plus gave me 15% off for the wait. I had no issue with the lead time as no one else could provide this model. The other two purchases went off without a hitch. Couldn't recommend them… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/05/2013 by Fahim02 (1 review written)

I would like to thank you for the speedy service you gave me and the discount given when I placed my order. I would use you again… Read Full Review

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★★★★★

“Great!fast!”

Written on: 22/05/2013

Thank You. Very Nice. I come back again. Very good price, quality and super fast delivery… Read Full Review

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★★★★★

“excellent customer service”

Written on: 22/05/2013 by joytom (2 reviews written)

i would buy from this firm again their customer service was supurb a lady e mailed me within 24hrs and sorted my queeries… Read Full Review

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★★★★★

“Quick delivery, very good team service, nice glasses:)...”

Written on: 22/05/2013 by Sandybabe23 (1 review written)

Quick delivery, very good team service, nice glasses:) thanks:)… Read Full Review

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★★☆☆☆

“Misleading but did the job.”

Written on: 22/05/2013 by alip_93 (1 review written)

So I knew exactly the pair of sunglasses I was after (Polarised Wayfarer 2140) and found them at a very good price from a UK retailer(The Glasses Corp - based in Devon). Unfortunately they had to refund me the money as they were out of stock of my size. So I then went looking for another UK retailer. I knew I wanted a .co.uk website and wanted confirmation they were genuine. I came across smart buy glasses. Prices in £ Sterling and .co.uk website so that would suggest a UK company. Prices were… Read Full Review

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★☆☆☆☆

“Very slow delivery&no glasses yet”

Written on: 21/05/2013 by Ocook (1 review written)

Ordered ray ban sun glasses 2weeks ago haven't received goods yet although money was taken from my account day after order, emailed the company with a same for everyone reply, I didn't realise the company wasn't selling from uk otherwise would never have ordered, if I don't receive them by the end of this week i will be giving trading standards a call, I have never ever waited so long for an order to be delivered not happy at all wished I'd have payed the extra £20 or so and bought them from… Read Full Review

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Tlongdon's Response to Ocook's Review

Written on: 31/07/2013

Same issue with me. John Lewis master card had better retrieve my money from these overseas traders.

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★☆☆☆☆

“Absolutely shocking service”

Written on: 18/05/2013

Do not touch this company. Shocking service. Waited 6 weeks then after numerous emails no glasses and told they were not on the delivery! A complete waste of time. Pathetic… Read Full Review

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Tlongdon's Comment

Written on: 31/07/2013

How did you get your money back? I have no reply after several emails to this company, and have had to complete a form with my credit card company who will now try to extract my money.

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★★★★☆

“Very Good ”

Written on: 15/05/2013 by MayHninSi (1 review written)

I'm happy to receive my order today and my order condition is very good although I purchased from online service and I faced the issue of settling the payment in first place. I'll purchase again the other product in nearer future by using the discount code. Cheers, May Hnin Si (Ms) Singapore… Read Full Review

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★★★★★

“Thank you”

Written on: 10/05/2013 by BarbaraLondon (1 review written)

Hi!Just to say thank you for a great service. I ordered a pair of RayBan on Monday night and they arrived at my house in the UK on Wednesday! Very impressive! Product looks great, impeccable condition. Well done to you. Have been impressed with Fedex too… Read Full Review

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★☆☆☆☆

“delays all over the place”

Written on: 10/05/2013

When I ordered my new sunnies a month ago, I received an email that my card wasn't trustworthy enough. Weird though, I had enough money on my account and it had never been rejected before. So I had to make a new payment. I then got notified they would process the order for 5-10 working days and then ship it over to me in London. After 2 weeks, not having been informed about their whereabouts, I emailed them asking when they would arrive. I was told it can take up to 4 more weeks. I then got… Read Full Review

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Tlongdon's Comment

Written on: 31/07/2013

did you ever receive a refund? When smartbuyglasses stopped responding to my (very few) enquiries, I had to hand the matter over to MasterCard to attempt to return my money.

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★★★★☆

“Ray Ban RB3467 Polarized-006/81 - size 63 | Sunglasses”

Written on: 09/05/2013

Bought the sunglasses from House of Fraser for £150 approx. Looked on line and found the identical pair for £50 less. Plus free lens cleaner kit! Win win situation. Did have to wait a week or so for delivery though! But we'll worth the wait ! … Read Full Review

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★★★☆☆

“With better communication, 5 STARS”

Written on: 28/04/2013

Very pleased with the sunglasses and reasonable value for money but two aspects of the communication could be improved. Making it clear that there will be no duty or VAT to pay and an update of where and when the sunglasses were coming from… Read Full Review

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★★★★★

“I was really happy with my purchase. I received an...”

Written on: 28/04/2013

I was really happy with my purchase. I received an email to tell me what time they would be delivered. I'm really happy with my sunglasses they are what they were described on the website. Overall I think this website is the best if you want real designer sunglasses at a reasonable price… Read Full Review

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★★★★★

“Excellent service”

Written on: 27/04/2013 by Annosa (1 review written)

I ordered a Versace sun glasses. They arrived on time. Very happy… Read Full Review

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★★★★☆

“good service-”

Written on: 26/04/2013

good service-prompt delivery- no problems glasses were as described and came with free gift-gratefully received- a good glass received… Read Full Review

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★★★☆☆

“Slowest deliver ever”

Written on: 26/04/2013

The price is really good and the products are of good quality, but it takes lots of time for them to deliver to you. I bought my sunglasses on the website and it took almost a month before it would arrive here… Read Full Review

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★★☆☆☆

“A long wait”

Written on: 26/04/2013 by heinzy (1 review written)

I ordered some cycling shades when a pair broke. I read a mag review of Salice and ordered a pair from this site. They took four weeks to arrive and the tracking number supplied didn't work. They are cheaper than shop prices but I would gladly have paid the extra. Be prepared for a long wait… Read Full Review

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Service Manager Sbg's Response to heinzy's Review

Written on: 06/05/2013

Dear customer,

Thank you for provided feedback. First of all I would like to thank you for your time and patience and we hope you will enjoy wearing your new pair of glasses.

SmartBuyGlasses is an online retailer and we only sell our items in our online web shop. As this business set up limits our costs, we can offer our models at very competitive prices.

It usually takes 5-12 working days to process the order, however some orders may be delayed due to brand's popularity / exclusivity.

We are constantly working on shipping time improvements and doing our best to process all orders within advertised time.

If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
Anna

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