Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

★★★★☆
4.3 / 5
1529
86% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“very happy with my purchase”

Written on: 11/12/2015 by Sayan1113 (1 review written)

I'm very happy with my purchase,received very quick and nicely packed. The product is perfect. Very good optic,nicely designed,good lenses length,protecting eyes when cycle. Highly recommended,both Sunglasses and Smartbuyglasses Thank you … Read Full Review

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★★★★★

“Fantastic!”

Written on: 09/12/2015 by Kamari355 (1 review written)

Glasses are fantastic, exactly as described and seen on pictures. They were despatched quickly and got them earlier than I expected. Price was great, cheapest I could find online and got an extra gift as well! Now my husband wants a pair too :) He'll probably order soon, as he needs sunglasses and prescription glasses. There's nothing I didn't like about the service and product that I've ordered. Would recommend to anybody! … Read Full Review

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★★★★★

“Great lenses great service ”

Written on: 05/12/2015 by Neve00 (1 review written)

Ordered my lenses online. Was easy to select and got delivered quickly too… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 04/12/2015 by KMN49 (1 review written)

Great service and price for set of daily disposables using them again for another 2 months supply… Read Full Review

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★★★★★

“Most other online stores need at least 2 or more pairs...”

Written on: 03/12/2015 by Jeffery14 (1 review written)

Most other online stores need at least 2 or more pairs of contacts, but SmartBuyGlasses let me buy just 1 box for each eye which is super convenient. It's also really quick in delivery and free of charge. So there's nothing I didn't like about it at all, overall a great experience… Read Full Review

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★★★☆☆

“Good customer service”

Written on: 03/12/2015 by Volmarstein (1 review written)

The discounts and customer service communication was excellent. However, I was disappointed with the Maui Jim Twin Falls sunglasses because the anti-reflective coating is not good and this is supposed to be top of the range and most expensive. In full sun without a cap I can see reflections of my own eyes etc. If it wasn't for this the value for money would be excellent… Read Full Review

Service Manager Sbg's Response to Volmarstein's Review

Written on: 11/12/2015

Hi,

Thank you for your review, I am happy that you are satisfied with our service!

I am however sorry to see that you are disappointed with the anti-reflective coating. This coating is only applied on the outside of the lenses, in order to prevent them from working as mirrors when people look at you. If you have light shining from behind you there is always chance that it is reflected on the inside.

Please don’t hesitate to contact us if you have any questions, and we will be happy to help you.

Best Regards,

Andrea

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★★★★★

“I wouldn't buy from anywhere else as things stand. ”

Written on: 03/12/2015 by Ipspdf (1 review written)

Great prices, great products and excellent delivery. Never had to contact the company outside of the buying process as never needed to given they always deliver what I need when I need it. Very satisfied. Keep up the good work… Read Full Review

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★★★★★

“Great customer service”

Written on: 03/12/2015 by Emeryk252 (1 review written)

I switched to using SBG as they were comparatively cheaper than other leading retailers for my contact lenses, I like the points ofree this company provides and the standard delivery is pretty quick… Read Full Review

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★☆☆☆☆

“Still no lenses!”

Written on: 03/12/2015 by 147Bradley (1 review written)

I ordered lenses 7 weeks ago and, despite numerous phone calls to SmartBuy and the delivery company, have still not received any lenses… Read Full Review

Service Manager Sbg's Comment

Written on: 03/12/2015

Hi,

I am very sorry to hear that you have yet received your order. Could you please contact our Service manager who will look into your case and make sure you receive your order as soon as possible.

Our sincerest apologies for the delay in your order.

Kind Regards,

Andrea
Smartbuyglasses

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★★★★★

“Great site, for students especially. Perfect glasses...”

Written on: 02/12/2015 by Connere216 (1 review written)

Perfect site with a great range of glasses and some lenses. Could do with more range of lenses brands. Relatively quick delivery. Excellent extras. Would use again. … Read Full Review

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★★★★☆

“Purchased full glasses”

Written on: 01/12/2015 by iaFry22 (1 review written)

Good communication throughout process… Read Full Review

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★★★☆☆

“Contact lens purchase”

Written on: 29/11/2015 by SamanthaMcManus99 (1 review written)

This was my second purchase. The first was fantastic and arrived within a couple of days. This time it took several weeks for my contacts to arrive. On line gave limited information for the delay. I didn't try to contact the chat line as I was too busy. They arrived just as my patience was running out. Note to self: Need to allow plenty of time for the order to arrive… Read Full Review

Service Manager Sbg's Comment

Written on: 30/11/2015

Hi,

Thank you for sharing your feedback with us. I sincerely apologize for the delay in sending your your contact lenses order.

The availability may cause a slight delay from time to time. We always try our best to ship orders as soon as we can and inform our customers with every new order update.

I hope that we can welcome you again in the future to show the improvements that we have made.

Feel free to contact our Service manager if you have further questions or concerns.

Kind Regards,

Andrea
Smartbuyglasses

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★☆☆☆☆

“POOR DISMAL AWFUL”

Written on: 28/11/2015 by ryanhugh (1 review written)

Waited over a week before I had to contact and see what happened to my contacts which I need for work and driving. only to be told I had ordered but they haven't received my payment...but they had. after getting no help whatsoever I had to prove not once but twice I Had paid them. I took to twitter as I was getting no help. then some Customer service manager said it was a "bug" and they will be with me soon. I replied to see how long soon is going to be and this fabulous customer service… Read Full Review

Service Manager Sbg's Response to ryanhugh's Review

Written on: 01/12/2015

Hi,

Thank you for your feedback. Your order is currently being processed and will be shipped out shortly. I expect your order to be delivered within before Friday afternoon.

We sincerely apologize for the delay and inconvenience caused.

Best Regards,

Andrea

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★★★★☆

“good fast customer service -with quality contact lenses ”

Written on: 27/11/2015 by lindshal (1 review written)

good fast customer service -with quality contact lenses… Read Full Review

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★★★★★

“Fast, efficient and value for money!”

Written on: 27/11/2015 by AmirJorgensen (1 review written)

Great service and value for money, cheapest branded contact lenses I could find online! They were delivered exactly when they said they would deliver and the price beat other retailers when I searched online… Read Full Review

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★★★★★

“Fast delivery, good quality, does what it says on the...”

Written on: 27/11/2015 by CristalHastings (1 review written)

Fast delivery, good quality, does what it says on the tin. I have already recommended the service to family and friends and will continue to use them in the future rather than going to a highstreet retailer… Read Full Review

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★★★★★

“great product”

Written on: 26/11/2015

from start to finish it was easy to pick my sunglasses i had looked around at shops and different site and found this site to be the cheapest. ordering was simple and the product came within a week, well impressed… Read Full Review

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★★★★★

“Great Product Genuine Porsche Design Sunglasses”

Written on: 26/11/2015 by Stellap446 (1 review written)

Fast delivery, genuine product at very good price, will buy again. Thanks… Read Full Review

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★☆☆☆☆

“WHERE IS MY CONFIRMATION”

Written on: 25/11/2015 by McElroy391 (1 review written)

I recently ordered a pair of glasses from this website, I paid using my card details and as soon as I submitted my payment, I was directed to an Error page. I still have not received any confirmation for my order yet money has been debited from my bank account. I have tried calling the company and both numbers conveniently do not work. I have written several emails which remain unanswered and I have contacted my bank to get this matter resolved Disgusting, NEVER AGAIN … Read Full Review

Service Manager Sbg's Comment

Written on: 26/11/2015

Hi,

Thank you for sharing your experience with us. I am sorry to hear that you were unable to reach us. We are reachable 24/7.

Our Service manager will sort it out for you and make sure you do receive your order! Could you please email your order number to us.

Best,

Andrea
Smartbuyglasses

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★★★☆☆

“First purchase”

Written on: 24/11/2015 by KevinSkerritt (1 review written)

The Good Pricing was good. Website well presented. More than sufficient information on frame size/style and lenses. Delivery was to a local store near my home. Perfect. The Bad The website gave the impression that the company was UK based. It's not. After a few days I emailed the company only to be given a generic response, "you're order is in progress". After 7 days continuing to monitor order status on website I became concerned and called the UK number. Whilst I was actually able to talk… Read Full Review

Service Manager Sbg's Response to KevinSkerritt's Review

Written on: 26/11/2015

Hi,

Thank you for taking the time to leave us a feedback. It is greatly appreciated.

We take pride in providing an excellent service for all of our customers. I apologize that we have disappointed you this time.

We look forward to welcoming you again at Smartbuyglasses to show the improvements that we have made.

Warm Regards,

Andrea
Smartbuyglasses

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