Smart Buy Glasses Reviews - www.smartbuyglasses.co.uk

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★★★★☆
3.8 / 5
73% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Summary
SmartBuyGlasses was founded to supply authentic designer frames and sunglasses to our valued customers. Our mission is to provide quality eyewear at unbeatable prices. Through our very strong supplier relationships and low cost setup, we are able to provide our customers with the best pricing in the UK when it comes to designer eyewear.

Service Goal
Our goal is to satisfy our customers and we take our clients' comments very seriously, as it helps us to improve our service on a daily basis. It is our policy not to leave any client unsatisfied. We would be glad to personally help you in any way. Please feel free to contact us at servicemanager@smartbuyglasses.com and We will help you personally to solve the issue to reach a positive outcome.

Contact Details

Customer Service Email: customerservice@smartbuyglasses.co.uk
Service Manager Email: servicemanager@smartbuyglasses.com
Toll Free Phone: 0-808 101 3485
Business Fax: 0207-900-3025
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★☆☆☆☆

“ABSOLUTE JOKE OF A "COMPANY"”

Written on: 28/10/2012

After ordering a pair of sunglasses and being consistently told they were in stock, then not it stock, then they didn't know when they could track them down, I got fed up of waiting! They were quick enough to take the money from my account but a month after I have still not received a refund or my product. A complete joke of a company with no customer service skills. DO NOT USE!… Read Full Review

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Service Manager Sbg's Comment

Written on: 07/11/2012

Dear Valued customer,

Thank you for provided feedback.

Despite we are doing our best to process all orders within advertised time, from time to time we face with delays from suppliers side. In such cases, our customer service team always provides several options, such as - wait for original order / change to any other model available from Fast shipping section / to cancel the order and get full refund.

All refunds are processed within 24 hours from our side, however it takes 2-5 working days for the bank to complete transaction.

I thank you for ongoing patience.

If refund proof is needed or you have any further questions, please, get back to us at servicemanager@smartbuyglasses.co.uk

Kind regards,

SBG

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★★★★★

“New Sunglasses”

Written on: 25/10/2012 by BigBlueBaz (1 review written)

Extremely pleased with the product (Ray Ban sunglasses) and the price. Maybe a little late in delivery, but not a problem. I'm looking to revisit the site soon… Read Full Review

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★★★★☆

“Good prices - no problems”

Written on: 25/10/2012

I ordered toric lenses in a big box of 60. The price was good. I had no problems with the delivery… Read Full Review

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★☆☆☆☆

“Gave up waiting!”

Written on: 23/10/2012 by gaveupwaiting (1 review written)

Awful service, they cant work to their deadline of 11 days, was going to take twice as long. They have no telephone number, take too long to reply by email and are patronising and irritating. DO NOT USE!! … Read Full Review

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Service Manager Sbg's Response to gaveupwaiting's Review

Written on: 07/11/2012

Dear Valued customer,

Thank you for provided feedback.
I'm very sorry to hear that there was a delay with your order processing. Despite about 98 % of all orders we ship within advertised time, sometimes, unfortunately we get delays from suppliers side. That's usually caused by brand's popularity / exclusivity / limited availability.

We don't have listed phone number, but always glad to call back if customer's asking to do so via email.

If any further assistance needed or you would like to receive a call back, please, contact us at servicemanager@smartbuyglasses.co.uk

Thank you for your time and patience.

Kind regards,
SBG

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★★★★★

“Sun glasses”

Written on: 23/10/2012

After a long search bought glasses for my holidays they were deliverd quickly and arrived as described perfect thank you. Would recommend smart buy glasses to anybody looking for glasses or sun glasses or any eye wear… Read Full Review

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★★★★★

“smart buy glasses ”

Written on: 23/10/2012 by brychis (1 review written)

what a great company to deal with fast and very efficient… Read Full Review

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★★★★★

“Look no further”

Written on: 23/10/2012

I search high and low for a replacement pair of raybans in the color I preferred then I found this site i was very pleased with the glasses, delivery and prada gift bag. I have recommend to family and friends… Read Full Review

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★★★★★

“Great choice, fast service and fantastic prices! ”

Written on: 20/10/2012

Ordered some Raybans which I couldn't find the particular ones I wanted in the shops from Smart Buy Glasses and I was very pleased with the fast service and great discounted prices! Would highly recommend!… Read Full Review

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★★★★★

“Tom ford Sunnies”

Written on: 20/10/2012 by thekumars (1 review written)

Great site, easy to use Cheapest on the net and reputable too… Read Full Review

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★★★★★

“Excellent service all round”

Written on: 15/10/2012 by dwjs (1 review written)

I was concerned before ordering because of a number of negative reviews, but have no faults with the service and product received. My sunglasses were received within a week of ordering, were in perfect condition and are 100% genuine (I was very thorough with my checks!). With their great prices, I would thoroughly reccomend… Read Full Review

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★★★★★

“Great Proce Service and a Discount as well!!”

Written on: 15/10/2012 by YvonneL (1 review written)

This was the bset price on the internet at the time but even better the service was excellent and I was sent a discount for my next purchase which I remembered and returned to find the same value and service 6 months later. Thanks Smart Buy Glasses keep up the good work… Read Full Review

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★★★★★

“Seamless transaction, best price online”

Written on: 15/10/2012

Bought the Electric Knoxville sunglasses which were not easy to source in the UK - smartbuyglasses had the best price, free postage and the glasses came quickly. Couldn't have asked for anything more… Read Full Review

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★★★★★

“Super cool shades!!”

Written on: 15/10/2012 by cool1 (1 review written)

Really pleased with my armani sunglasses, great fit thanks to the size chart and look great on!! Id recommend smart buy glasses to anyone needing glasses. Delivery was quick and no hassle, 10/10. would buy again:)… Read Full Review

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★☆☆☆☆

“BEWARE CUSTOMERS!!!”

Written on: 12/10/2012 by Garg2 (1 review written)

This was the most disgusting and horrible online shopping experience in my whole life. I wasted almost one month just waiting for my product to arrive and the company kept on making false promises. Just said sorry after making me wait so long and offered another product but next day informed me that even that product is out of stock. The customer service is rubbish and when I asked for cancelling my order, informed me that it may take time upto 10 days. Please avoid buying from this seller… Read Full Review

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Service Manager Sbg's Response to Garg2's Review

Written on: 07/11/2012

Dear Valued customer,
Thank you for provided feedback. First of all, i would like to apologize for any inconveniences caused by this situation.
It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.

In case of any delays, our customer service team always provides several solutions, such as - to wait for the original order / change to any other model / cancel and get refund.

All refunds are processed within 24 hours from our side, however it usually takes 2-5 working days for the bank to complete transaction. in rare cases , it might take up to 10 days. We thank you for your time and patience and hope for understanding that such circumstances are out of our control.

If any further assistance needed, please, feel free to contact us at servicemanager@smartbuyglasses.com

Kind regards,
SBG

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★★★★★

“A 100% positive experience compared to some other...”

Written on: 10/10/2012

I feel I should write because poor reviews on this site made me seriously question whether or not SmartBuyGlasses is a genuine business selling genuine glasses. The fact that the Tom Ford prescription glasses I wanted were 50% of the cost of my local opticians also set the odd alarm bell wringing. However, other reviews said the business was kosher so in the interest of saving £225 I took the plunge. 15 days later (as advised by the company at the time of ordering) they arrived and I could… Read Full Review

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★★★★☆

“Good experience”

Written on: 09/10/2012 by LondonKiwi (1 review written)

Interesting to read a number negative reviews. In my experience I ordered a pair of Ray Ban sunglasses and they arrived in good condition in the time I expected. The quality of the frames seems to be fine and the case, well so far so good. I did a lot of shopping around before I decided to purchase through Smart Buy and based on my positive experience I would be fairly happy to purchase another pair through them again. Hope this provides an impartial, positive insight… Read Full Review

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★★★★★

“GREAT A+”

Written on: 09/10/2012

very satisfied customer would use again, excellent Bolle sunglasses very good price and delivery very fast… Read Full Review

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★☆☆☆☆

“ALL THATS MISSING ARE THE MICKEY MOUSE HATS!!”

Written on: 31/08/2012 by Theduchessjulie (1 review written)

Well shoppers, like everyone I love a bargain. I paid SmartBuyGlasses for some frames on 17/08/2012, my first attempt to pay by credit card failed, so I opted to pay via my PayPal account (one of my wiser moves). On 29/08/2012 I sent an Email to see when my purchase would turn up and did get a prompt response to say would be early next week. I then came on here & read the horror stories so immediately opened a dispute with PayPal. The response SmartBuyGlasses issued to PayPal confirmed there… Read Full Review

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Service Manager Sbg's Response to Theduchessjulie's Review

Written on: 05/09/2012

Dear Julie,

Thank you for your feedback.

We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. It usually takes us 5-12 working days to process all orders ( as stated on the website ).

Your order had "Stock confirmed" status with our Italian suppliers and we expected to receive it within advertised time.

We have absolutely no intentions to keep customers money without providing the ordered goods. Of course, we would process full refund back to the same account that you used to place the order if you asked our customer service team, which according to our records you never did.

As you placed your review on Trustpilot, you can see our average rating is quite good. We feel honoured that you think our collection and prices are too good to be true.

If you need any further assistance, please, feel free to contact us at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

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★☆☆☆☆

“DON'T EVEN THINK ABOUT IT !!!”

Written on: 28/08/2012 by top_review (1 review written)

After ordering a pair of Arnette glasses from Smartbuyglasses.co.uk I waited for a week....nothing, so I checked the status of my order with their order tracker and it claimed the glasses were not in stock and were 'backordered' Decided to cancel after reading the horrendous reviews online and was told I would be refunded within 24hrs. After 4 weeks and numerous Emails I have still not been refunded. It looks as though I will never get back my £105 !!! Oh and they are not a UK company, they… Read Full Review

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Service Manager Sbg's Response to top_review's Review

Written on: 05/09/2012

Dear Valued Customer,

Thank you for your feedback. It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.

In any case, we have absolutely no intentions to keep customer money and always process refund within 24 hours ( delay may be caused by a weekend break ) . It also usually takes about 2-4 working days for the bank to complete transaction.

If you need Refund proof or any further assistance, please, get back to us at servicemanager@smartbuyglasses.co.uk providing Order ID and we'll do our best to resolve the issue.

Kind regards,
SBG

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★★★★☆

“Great product, great service!”

Written on: 26/08/2012

Ordered designer sunglasses. Authentic and beautifully packaged… Read Full Review

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Top_Review's Comment

Written on: 28/08/2012

Beware Smartbuyglasses are rubbish. Told me my glasses were on backorder but they never arrived. When I tried to get my money back was told several times I would be refunded but it never appeared in my account. AVOID LIKE THE PLAGUE !!!

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