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Written on: 13/02/2012 by AltonBob (1 review written)
We booked a tour to Thailand, Laos and Cambodia 6 months in advance which used 4/5 star hotels. One week before departure we were told that one hotel was unavailable because it was full and another hotel was substituted in it's place. The substitute… Read Full Review
Written on: 21/11/2011 by TimothyFallowfield (1 review written)
I was recommended Cox & Kings and I have generally only read positives but this weekend I decided to cancel, very late in the day, my trip to Cairo. In hindsight a very good call given the unrest but I was surprised that I incurred a full 100% cost. I travel a great deal and I am forever changing my travel dates and I have never paid a hotel for a booking that I have changed. In fairness I must point out that the C&K Terms and Conditions clearly outline their cancellation policy but I am… Read Full Review
Written on: 14/10/2011 by Kollir (1 review written)
We recently went to Rajastan tour arranged by Cox and Kings - HORRIFYING. COX said it uses min. 3* Hotels, coach either a Volvo or Equivalant. Choice of Hotels was next to Horrifying. E.g. 'Prithvi palace' in Jaisalmar was really located in a slum area. The bus chosen was a 3rd grade A/C coach, the whole bus shaked horribly as soon as it crosses 50mph, so driver has to come down to 20 and start over again, wasted lot of time in long drives. Tour Manager fed us lunch at 3:30PM, even after… Read Full Review
Written on: 18/09/2011 by sumit.dogra (1 review written)
I had booked south-east asia tour through Cox and Kings India. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More… Read Full Review
Written on: 21/06/2011
I presented a few of my relatives with the USA tour. It was terrible experience from the start go. the agents didn't have any clue to what was going on. They wouldn't give us the detailed itinerary. would ask to go to the website instead which gave a very vague idea of the tour. Understand that they work with airlines, hotels for deals but this was a week before the the actual tour. They wouldn't tell us the airline name, hotel names. Its as though we were being taken for a ride… Read Full Review
Written on: 31/05/2011
Overpriced for what I asked for. I've traveled the world over and I felt like I was being taken advantage of. I have been requesting to be removed from their email list for over a year now and they keep saying they will but I keep getting their junk… Read Full Review
Written on: 19/05/2011
We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.
Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.
Cox & Kings provided no… Read Full Review
Written on: 03/05/2011
sir we had booked a tour to Mauritius. my name is HARI BHATIA with total member 10. we had booked this tour trough your Kalyan ofice on 10/3/11 and paid rs 75000/= advance tour from 16th may to 22nd may there after we paid full foreign currency US$ 5255 TO MY UTTER SURPRISED since last 7 days iam regularly following to take my balance amount and give my confirmed air ticket and sofitel hotel voucher NIraj one of your OFFICIAL called me and admitted his mistake and demanded… Read Full Review
Written on: 09/04/2011
We recently returned from a Cox and Kings private tour of South Africa and Zambia. Everything went very smoothly and and everything that we requested was provided. The staff was wonderful; they were always on time for our transfers and the vehicles were very comfortable. I highly recommend Cox and Kings and will use them again… Read Full Review
Written on: 17/03/2011
Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.
Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel… Read Full Review
Written on: 03/02/2011 by riasharma (1 review written)
I am boarding a flight to Turkey via Cox & Kings which is a very well known Travel Company. They have a very good and acknowledgeable service as this is the third time I've booked my tickets with them. You can also try this travel company and trust me they won't give you a chance to complain about anything. So anyone else heading for a holiday?… Read Full Review
Written on: 19/01/2011 by jinalshah (1 review written)
Thanks Cox and Kings for a wonderful holiday in Europe! We found everything very satisfactory from the price to the tour itself. Everything went almost exactly as planned and all of our guides and tour-managers did their best to keep us happy and comfortable. All the special requests we had were adequately fulfilled, including my wife's strict diet and our kids felt safe… Read Full Review
Written on: 13/01/2011 by DhruvShah (1 review written)
Just booked a trip online to Europe on the Cox & Kings website. The booking process was easy enough and I got my confirmation through email as well as telephone. They have some some cashback contest going on, so I'm guaranteed to get half my money back for just entering. But I had to pay full price at the time of booking so I hope they send me my money! Come, on Cox & Kings! :)… Read Full Review
Written on: 15/11/2010
I've used Cox and Kings for a their Kashmir - Paradise On Earth tour. It was simply breathtaking. It was me and my whole family. We had gone down last winter and we we there for like 8 days I think.They had organised it for Srinagar, Sonamarg , Gulmarg and some other places. The staff were really nice there and helpful too. The whole pony ride too was fun at Chandanwari(never forget the day :) )… Read Full Review
Written on: 20/10/2010
My experience with Cox and Kings: A nightmare
We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.
I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and… Read Full Review
Written on: 25/05/2010 by rajesh v (1 review written)
Company is not well managed in INDIA on ticketing and franchising support but has a good brand name.
But the tour is managed well abroad especially in Europe.
They really need to revamp the shortcomings on doing a good service to customers in INDIA to travel abroad.
You are almost blackmailed either saying you may not get ticket,airliner is not concfirming what we can do etc.Some times you are forced to pay extra amount.
V.Rajesh… Read Full Review
Written on: 29/04/2010 by nahda80 (1 review written)
I had booked for the Euro Tour Program through Cox and Kings on 21.1.10. and had paid Rs.18000/- as an advance through Cheque. After booking, I developed sudden back pain and I underwent tests and my doctor has advised complete rest for at least six months. Hence I had no choice but to cancel the program and I request them to reimburse the 18000/- which I paid as an advance.
This request was made with in two weeks,since I had made the advance payment.
But to my horror, they did not bother to… Read Full Review
Written on: 02/03/2010
wanted to book an international flight ticket from Mumbai to Japan. While browsing through the internet I came across the website of this company Cox & Kings. So I called the number from their website. A customer rep picked up and when I told her I needed to book a ticket she asked me my location. When I told her Mumbai she gave me a Mumbai office number. Then I called this number and the lady speaking with lot of attitude told me that I called a wrong department number I should call a… Read Full Review
Written on: 04/11/2008
We recently returned from a Cox & Kings Princly Heritage tour of India. This involved a 10 day tour starting in Delhi and taking in Agra, Jaipur, Jodphur, and Udaipur amongst other destinations. It quickly became apparent that at the end of each city tour the guide takes you to a local traditional craft retail store where the local goods from that region can be bought. We were assured by each C&K representative that the retail stores are backed by the government cottage industry scheme and… Read Full Review
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