Cox & Kings Reviews - www.coxandkings.com

★★☆☆☆
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★★☆☆☆

“Cox and Kings cleverly market themselves as being a...”

Written on: 17/03/2011

Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.

Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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★★★★★

“I am boarding a flight to Turkey via Cox & Kings which...”

Written on: 03/02/2011 by riasharma (1 review written)

I am boarding a flight to Turkey via Cox & Kings which is a very well known Travel Company. They have a very good and acknowledgeable service as this is the third time I've booked my tickets with them. You can also try this travel company and trust me they won't give you a chance to complain about anything. So anyone else heading for a holiday?… Read Full Review

Kollir's Response to riasharma's Review

Written on: 14/10/2011

Mam, how can you rate them 5 star when you haven't even started your tour with them? They were a horrifying tour operators, as CHEAP as one can get. IRRESPOSIBLE

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Abhishek255's Response to riasharma's Review

Written on: 07/05/2013

They are good to book flights only....not for holidays.

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Coxandkings's Response to riasharma's Review

Written on: 21/01/2013

Dear Madam,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. We are glad to be of service to you.

--Team Cox & Kings India

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★★★★☆

“Thanks Cox and Kings for a wonderful holiday in...”

Written on: 19/01/2011 by jinalshah (1 review written)

Thanks Cox and Kings for a wonderful holiday in Europe! We found everything very satisfactory from the price to the tour itself. Everything went almost exactly as planned and all of our guides and tour-managers did their best to keep us happy and comfortable. All the special requests we had were adequately fulfilled, including my wife's strict diet and our kids felt safe… Read Full Review

Coxandkings's Response to jinalshah's Review

Written on: 21/01/2013

Dear Sir,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. We are glad you had a fulfilling vacation.

--Team Cox & Kings India

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★★★☆☆

“Just booked a trip online to Europe on the Cox & Kings...”

Written on: 13/01/2011 by DhruvShah (1 review written)

Just booked a trip online to Europe on the Cox & Kings website. The booking process was easy enough and I got my confirmation through email as well as telephone. They have some some cashback contest going on, so I'm guaranteed to get half my money back for just entering. But I had to pay full price at the time of booking so I hope they send me my money! Come, on Cox & Kings! :)… Read Full Review

Arvinss's Response to DhruvShah's Review

Written on: 03/10/2011

This is in relation to the Holiday Package that we had booked through your company. I am very disappointed to inform you that the tour package offered was just below average and didn't match to the reputation your company holds in planning holidays.
We booked Tour package for Thailand last month for 9 person but 1 cancelled. Our trip’s first destination was Phuket and we were supposed to visit Phi Phi Island at 7:30 Am on 8th of Aug. I also informed our Hotel reception at 6:45 in the morning to call us when cab arrive. At 7:30, I confirmed from the reception about the cab and they says no Cab come yet. I called [name removed] ( Contact person in Phuket ) at mobile No. [number removed] ( Mobile call charges bill is Attached and time confirmation) which was given by [name removed] on 7th of Aug to call for any problem and Cab confirmation at 8:10 am on 8th of Aug from hotel Room ( Mobile call charges bill is Attached and time confirmation) and he said he is on the way and will reach hotel in 1 or 2 minute. After 5 Minute, I again call [name removed] at 8:15 (Time Duration : 0:30 Second) and he said he is sending another cab as he has to go somewhere. After waiting 40 minute , Cab arrived and we left hotel for Phi Phi island but after 15 minute , a call came in Driver’s Mobile and he told that we can’t go to Phi Phi Island and he dropped us at Hotel. Then I called [name removed] at [number removed] at 9:32 ( Mobile call charges bill is Attached and time confirmation )and he told me that [name removed] come at 7:30 and inform hotel reception about cab arrival but after waiting of 30 minutes , he returned back. I went reception counter and scold them for not informing about the Cab, then Reception lady told that there is no entry of Cab arrival from DS Travel in Front Guard Register. I called [name removed] again but he misbehaved me very much. Then I requested Reception manager to call him and tell about the facts but [name removed] also misbehaved them Also. I tried to convince Hotel manager to provide letter for this incident.

As we booked this Package through Cox & Kings Because we wanted world class services as our Group are businessman and want some vacation as Life was too much stressed. I know that [name removed] is the franchise owner of Cox & Kings and he is also a friend of my Group, So we contacted [name removed] and he confirmed about the Benefits if we booked through COX & KINGS . He Introduced us to [name removed] (Branch Manager – cox & Kings) and he explained the Package. In the meanwhile [name removed] also agreed to join us in this tour.

After returned back to India We contacted [name removed] also a Eyewitness of this incident about help then he told me that he don’t want to involve in this issue. I called [name removed] & [name removed] to resolve this issue but they says send the documents confirming about the genuinely of the case. On the same day I sent mail containing Scan copy of the latter which was draft by Hotel Manager mentioning the issue.

I Called so many times to [name removed] & [name removed], but they always ignored by saying that they sent mail and awaiting for response. After a rigorous follow-up I visited the office and told [name removed] that we are filing a Case against you and your company because even he also a part of the group and faced the problem , ignoring us and strongly told us that he will not help in this matter. As [name removed] is typical Businessmen and it has been approved by not cooperating us.

I am falling short of words to describe about the mess this package tour has made me to go through. I genuinely feel that my money and time have been wasted by choosing your holiday package. In the end, all I could expect from you is to stop promising something that you can't hold. I hope this type of blunder is never repeated with your other customers.

From our perspective, It was done in the starting of the Tour so this was not a holiday, but a very stressful experience that we would have done anything to avoid. In the circumstances, we do not feel that is unreasonable to expect a full refund of the money paid to you following your misrepresentation of what you were offering..

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Coxandkings's reply to Arvinss's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★★★★☆

“I've used Cox and Kings for a their Kashmir - Paradise...”

Written on: 15/11/2010

I've used Cox and Kings for a their Kashmir - Paradise On Earth tour. It was simply breathtaking. It was me and my whole family. We had gone down last winter and we we there for like 8 days I think.They had organised it for Srinagar, Sonamarg , Gulmarg and some other places. The staff were really nice there and helpful too. The whole pony ride too was fun at Chandanwari(never forget the day :) )… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. Do keep in touch for any future travel plans you may have.

-Team Cox & Kings India

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★★☆☆☆

“My experience with Cox and Kings: A nightmare ”

Written on: 20/10/2010

My experience with Cox and Kings: A nightmare

We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.

I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and… Read Full Review

Coxandkings's Comment

Written on: 07/01/2011

We appreciate your review.If you would like to get back to us regarding the same or anything else, do send us the following details on communication.corp@coxandkings.com.
<br/>
<br/>1. Mobile no.
<br/>
<br/>2. Travel Package name and booking reference no
<br/>
<br/>3. Date of departure
<br/>
<br/>4. Reason for Complain
<br/>
<br/>5. Date of Purchase of Package.

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★★☆☆☆

“Company is not well managed in INDIA on ticketing and...”

Written on: 25/05/2010 by rajesh v (1 review written)

Company is not well managed in INDIA on ticketing and franchising support but has a good brand name.
But the tour is managed well abroad especially in Europe.
They really need to revamp the shortcomings on doing a good service to customers in INDIA to travel abroad.
You are almost blackmailed either saying you may not get ticket,airliner is not concfirming what we can do etc.Some times you are forced to pay extra amount.
V.Rajesh… Read Full Review

Coxandkings's Response to rajesh v's Review

Written on: 07/01/2011

Dear Mr. Rajesh v,
<br/>
<br/>We thank you for your feedback.If there is anything else that you would like to discuss with us, do revert back to us at communication.corp@coxandkings.com with the following details:-
<br/>1. Mobile No.
<br/>2. Reason for Complaint
<br/>2. Suggestions
<br/>

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Coxandkings's Response to rajesh v's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“I had booked for the Euro Tour Program through Cox and...”

Written on: 29/04/2010 by nahda80 (1 review written)

I had booked for the Euro Tour Program through Cox and Kings on 21.1.10. and had paid Rs.18000/- as an advance through Cheque. After booking, I developed sudden back pain and I underwent tests and my doctor has advised complete rest for at least six months. Hence I had no choice but to cancel the program and I request them to reimburse the 18000/- which I paid as an advance.
This request was made with in two weeks,since I had made the advance payment.
But to my horror, they did not bother to… Read Full Review

Coxandkings's Response to nahda80's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Coxandkings's Response to nahda80's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“ wanted to book an international flight ticket from...”

Written on: 02/03/2010

wanted to book an international flight ticket from Mumbai to Japan. While browsing through the internet I came across the website of this company Cox & Kings. So I called the number from their website. A customer rep picked up and when I told her I needed to book a ticket she asked me my location. When I told her Mumbai she gave me a Mumbai office number. Then I called this number and the lady speaking with lot of attitude told me that I called a wrong department number I should call a… Read Full Review

Coxandkings's Comment

Written on: 07/01/2011

We appreciate your feedback.If you would like to get back to us regarding any other issue that you would like to discuss,kindly do so at communication.corp@coxandkings.com with the following details:-
<br/>
<br/>1. Mobile no.
<br/>
<br/>2. Reason for Complain.
<br/>
<br/>3. Suggestions.

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Abhishek255's Comment

Written on: 07/05/2013

Most of the time when I call their Kolkata office...the security guard picks the phone and he has no information...except that everyone is busy.

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★☆☆☆☆

“We recently returned from a Cox & Kings Princly...”

Written on: 04/11/2008

We recently returned from a Cox & Kings Princly Heritage tour of India. This involved a 10 day tour starting in Delhi and taking in Agra, Jaipur, Jodphur, and Udaipur amongst other destinations. It quickly became apparent that at the end of each city tour the guide takes you to a local traditional craft retail store where the local goods from that region can be bought. We were assured by each C&K representative that the retail stores are backed by the government cottage industry scheme and… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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