Cox & Kings Reviews - www.coxandkings.com

★★☆☆☆
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★☆☆☆☆

“Know your travel agent before paying him”

Written on: 11/06/2012

Dear All , We Traveled to Germany on 7th of may 2012 to attend a Printing Related Exhibition called DRUPA which is held once in four years was an important event for any printer across the Globe. As I said u for this important event our association KOPA (Karnataka offset printers association) wanted to organize this trip for the benefit of its fellow members and selected ''Cox and Kings'' as the official Travel agent for ''KOPA'' on February for which we all had paid… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Unless you wnat your vacation to be turned into a...”

Written on: 09/06/2012

The Singapore trip planned by Cox & kings turned out to be a total nightmare for us. First of all we were given the Itinerary & the passport & visa few hours prior to our travel We arrive in the morning at 7:30 am in Singapore who has been greeted by a rude driver & the he presents us with a totally different itinerary than what was given to us in Bangalore. When we ask him why this has been changed in the last minute he informs us that this is what he was asked to do & We can contact the… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

I am going to europe trip on15th May with cox and kings and I am shocked to see these reviews....And I have already started feeling the beginning of horrible service of cox and kings....7 days left of my tour and I dont have any information.....Can coxnd kings return my whole money???

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Wanderer12's Comment

Written on: 21/01/2013

I aldready wrote to your representative and also spook to your higher ups as well and i didn't get a proper response.They agreed to pay me 1000 rs
So please keep that 1000 rs to your self from my side and dont bother !

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★☆☆☆☆

“horrible tour of paris @ switzerland.”

Written on: 08/06/2012

never go with this people anywhere in world. Hotel in paris had no water for bath and flush. Restaurant were dirty,overcrowded and serving indian food which even dogs may not eat.Tour gide were not giving any proper information and they were only intersted in finishing a day as fast as possible. On a day of departure all were thrown geneva airport at 8am, while most of them had flight at 3pm,to save travel cost… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“WORST EXPERIENCE FOR MY HONEYMOON”

Written on: 07/06/2012 by vikashdoshi (1 review written)

I had choosen Cox and Kings for my Honeymoon... the worst decision in my life... very very bad experience with this company... the first thing was their own exchange rate for payment of EURO which was approx. Rs. 3/per euro more than the market rate i.e. Rs. 6,000/per person, later the sales team cheated and sold a very different product which was very different from the actual execution... i was provided two different itineraries, first at the time of booking and the second on the day of… Read Full Review

Coxandkings's Response to vikashdoshi's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★★☆☆☆

“Dont trust their itinerary”

Written on: 13/02/2012 by AltonBob (1 review written)

We booked a tour to Thailand, Laos and Cambodia 6 months in advance which used 4/5 star hotels. One week before departure we were told that one hotel was unavailable because it was full and another hotel was substituted in it's place. The substitute… Read Full Review

Coxandkings's Response to AltonBob's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Cancelled Trip To Egypt”

Written on: 21/11/2011 by TimothyFallowfield (1 review written)

I was recommended Cox & Kings and I have generally only read positives but this weekend I decided to cancel, very late in the day, my trip to Cairo. In hindsight a very good call given the unrest but I was surprised that I incurred a full 100% cost. I travel a great deal and I am forever changing my travel dates and I have never paid a hotel for a booking that I have changed. In fairness I must point out that the C&K Terms and Conditions clearly outline their cancellation policy but I am… Read Full Review

Coxandkings's Response to TimothyFallowfield's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“C.O.X: Cheapest Of Xtrails - Disgusting & Horrifying...”

Written on: 14/10/2011 by Kollir (1 review written)

We recently went to Rajastan tour arranged by Cox and Kings - HORRIFYING. COX said it uses min. 3* Hotels, coach either a Volvo or Equivalant. Choice of Hotels was next to Horrifying. E.g. 'Prithvi palace' in Jaisalmar was really located in a slum area. The bus chosen was a 3rd grade A/C coach, the whole bus shaked horribly as soon as it crosses 50mph, so driver has to come down to 20 and start over again, wasted lot of time in long drives. Tour Manager fed us lunch at 3:30PM, even after… Read Full Review

Coxandkings's Response to Kollir's Review

Written on: 21/10/2011

Dear Kollir,

Can you please email us your contact no. on communication.corp@coxandkings.com, along with the following details (Name of the package, Booking Ref No, Date and Location where it was purchased) to enable us to serve you better? We assure you of our best service, as always.

- Team Cox and Kings

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★★☆☆☆

“Stay away from Cox and Kings India”

Written on: 18/09/2011 by sumit.dogra (1 review written)

I had booked south-east asia tour through Cox and Kings India. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More… Read Full Review

Coxandkings's Response to sumit.dogra's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Sumit.dogra's reply to Coxandkings's Comment

Written on: 21/01/2013

You may write to (email removed)

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★☆☆☆☆

“TERRIBLE, NO GOOD”

Written on: 21/06/2011

I presented a few of my relatives with the USA tour. It was terrible experience from the start go. the agents didn't have any clue to what was going on. They wouldn't give us the detailed itinerary. would ask to go to the website instead which gave a very vague idea of the tour. Understand that they work with airlines, hotels for deals but this was a week before the the actual tour. They wouldn't tell us the airline name, hotel names. Its as though we were being taken for a ride… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

why the hell you want date of purchase if we give you Booking refernce no.???? Stop bothering passengers and improve your service

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★☆☆☆☆

“Overpriced, poor communication, long wait, and...”

Written on: 31/05/2011

Overpriced for what I asked for. I've traveled the world over and I felt like I was being taken advantage of. I have been requesting to be removed from their email list for over a year now and they keep saying they will but I keep getting their junk… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Savigeor's Comment

Written on: 04/02/2013

OMG.. i have just paid an advance for their european tour and reading all the comments having 2nd thoughts already. Can customer service contact pls as they have not given any clarity while taking advnace.

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Abhishek255's Comment

Written on: 07/05/2013

Once you pay advance...they stop contacting you.

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★☆☆☆☆

“We booked an extended trip to Egypt with Cox & Kings...”

Written on: 19/05/2011

We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.

Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.

Cox & Kings provided no… Read Full Review

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★☆☆☆☆

“sir we had booked a tour to Mauritius. my name is...”

Written on: 03/05/2011

sir we had booked a tour to Mauritius. my name is HARI BHATIA with total member 10. we had booked this tour trough your Kalyan ofice on 10/3/11 and paid rs 75000/= advance tour from 16th may to 22nd may there after we paid full foreign currency US$ 5255 TO MY UTTER SURPRISED since last 7 days iam regularly following to take my balance amount and give my confirmed air ticket and sofitel hotel voucher NIraj one of your OFFICIAL called me and admitted his mistake and demanded… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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Guest's Comment

Written on: 29/02/2012

its true that no one of cox and king sales reprasantative giving a correct advise to the coustomer...actually cal center fellows telling something different matter and the office barrers asking some thing different .,,,,its too horrable ..totally fade up with mumbai branch executive...i advise that please dont talk with call centers, booked your toure your self direct from offices...to clearify our problems..

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★★★★★

“We recently returned from a Cox and Kings private tour...”

Written on: 09/04/2011

We recently returned from a Cox and Kings private tour of South Africa and Zambia. Everything went very smoothly and and everything that we requested was provided. The staff was wonderful; they were always on time for our transfers and the vehicles were very comfortable. I highly recommend Cox and Kings and will use them again… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. We are glad to be of service to you.

--Team Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

A rare praise....I hope thats not someone from cox and kings itself.

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★★☆☆☆

“Cox and Kings cleverly market themselves as being a...”

Written on: 17/03/2011

Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.

Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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★★★★★

“I am boarding a flight to Turkey via Cox & Kings which...”

Written on: 03/02/2011 by riasharma (1 review written)

I am boarding a flight to Turkey via Cox & Kings which is a very well known Travel Company. They have a very good and acknowledgeable service as this is the third time I've booked my tickets with them. You can also try this travel company and trust me they won't give you a chance to complain about anything. So anyone else heading for a holiday?… Read Full Review

Kollir's Response to riasharma's Review

Written on: 14/10/2011

Mam, how can you rate them 5 star when you haven't even started your tour with them? They were a horrifying tour operators, as CHEAP as one can get. IRRESPOSIBLE

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Abhishek255's Response to riasharma's Review

Written on: 07/05/2013

They are good to book flights only....not for holidays.

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Coxandkings's Response to riasharma's Review

Written on: 21/01/2013

Dear Madam,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. We are glad to be of service to you.

--Team Cox & Kings India

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★★★★☆

“Thanks Cox and Kings for a wonderful holiday in...”

Written on: 19/01/2011 by jinalshah (1 review written)

Thanks Cox and Kings for a wonderful holiday in Europe! We found everything very satisfactory from the price to the tour itself. Everything went almost exactly as planned and all of our guides and tour-managers did their best to keep us happy and comfortable. All the special requests we had were adequately fulfilled, including my wife's strict diet and our kids felt safe… Read Full Review

Coxandkings's Response to jinalshah's Review

Written on: 21/01/2013

Dear Sir,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. We are glad you had a fulfilling vacation.

--Team Cox & Kings India

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★★★☆☆

“Just booked a trip online to Europe on the Cox & Kings...”

Written on: 13/01/2011 by DhruvShah (1 review written)

Just booked a trip online to Europe on the Cox & Kings website. The booking process was easy enough and I got my confirmation through email as well as telephone. They have some some cashback contest going on, so I'm guaranteed to get half my money back for just entering. But I had to pay full price at the time of booking so I hope they send me my money! Come, on Cox & Kings! :)… Read Full Review

Arvinss's Response to DhruvShah's Review

Written on: 03/10/2011

This is in relation to the Holiday Package that we had booked through your company. I am very disappointed to inform you that the tour package offered was just below average and didn't match to the reputation your company holds in planning holidays.
We booked Tour package for Thailand last month for 9 person but 1 cancelled. Our trip’s first destination was Phuket and we were supposed to visit Phi Phi Island at 7:30 Am on 8th of Aug. I also informed our Hotel reception at 6:45 in the morning to call us when cab arrive. At 7:30, I confirmed from the reception about the cab and they says no Cab come yet. I called [name removed] ( Contact person in Phuket ) at mobile No. [number removed] ( Mobile call charges bill is Attached and time confirmation) which was given by [name removed] on 7th of Aug to call for any problem and Cab confirmation at 8:10 am on 8th of Aug from hotel Room ( Mobile call charges bill is Attached and time confirmation) and he said he is on the way and will reach hotel in 1 or 2 minute. After 5 Minute, I again call [name removed] at 8:15 (Time Duration : 0:30 Second) and he said he is sending another cab as he has to go somewhere. After waiting 40 minute , Cab arrived and we left hotel for Phi Phi island but after 15 minute , a call came in Driver’s Mobile and he told that we can’t go to Phi Phi Island and he dropped us at Hotel. Then I called [name removed] at [number removed] at 9:32 ( Mobile call charges bill is Attached and time confirmation )and he told me that [name removed] come at 7:30 and inform hotel reception about cab arrival but after waiting of 30 minutes , he returned back. I went reception counter and scold them for not informing about the Cab, then Reception lady told that there is no entry of Cab arrival from DS Travel in Front Guard Register. I called [name removed] again but he misbehaved me very much. Then I requested Reception manager to call him and tell about the facts but [name removed] also misbehaved them Also. I tried to convince Hotel manager to provide letter for this incident.

As we booked this Package through Cox & Kings Because we wanted world class services as our Group are businessman and want some vacation as Life was too much stressed. I know that [name removed] is the franchise owner of Cox & Kings and he is also a friend of my Group, So we contacted [name removed] and he confirmed about the Benefits if we booked through COX & KINGS . He Introduced us to [name removed] (Branch Manager – cox & Kings) and he explained the Package. In the meanwhile [name removed] also agreed to join us in this tour.

After returned back to India We contacted [name removed] also a Eyewitness of this incident about help then he told me that he don’t want to involve in this issue. I called [name removed] & [name removed] to resolve this issue but they says send the documents confirming about the genuinely of the case. On the same day I sent mail containing Scan copy of the latter which was draft by Hotel Manager mentioning the issue.

I Called so many times to [name removed] & [name removed], but they always ignored by saying that they sent mail and awaiting for response. After a rigorous follow-up I visited the office and told [name removed] that we are filing a Case against you and your company because even he also a part of the group and faced the problem , ignoring us and strongly told us that he will not help in this matter. As [name removed] is typical Businessmen and it has been approved by not cooperating us.

I am falling short of words to describe about the mess this package tour has made me to go through. I genuinely feel that my money and time have been wasted by choosing your holiday package. In the end, all I could expect from you is to stop promising something that you can't hold. I hope this type of blunder is never repeated with your other customers.

From our perspective, It was done in the starting of the Tour so this was not a holiday, but a very stressful experience that we would have done anything to avoid. In the circumstances, we do not feel that is unreasonable to expect a full refund of the money paid to you following your misrepresentation of what you were offering..

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Coxandkings's reply to Arvinss's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★★★★☆

“I've used Cox and Kings for a their Kashmir - Paradise...”

Written on: 15/11/2010

I've used Cox and Kings for a their Kashmir - Paradise On Earth tour. It was simply breathtaking. It was me and my whole family. We had gone down last winter and we we there for like 8 days I think.They had organised it for Srinagar, Sonamarg , Gulmarg and some other places. The staff were really nice there and helpful too. The whole pony ride too was fun at Chandanwari(never forget the day :) )… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We at Cox & Kings thank you for using our services and appreciate the time taken by you to send us a mention. Do keep in touch for any future travel plans you may have.

-Team Cox & Kings India

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★★☆☆☆

“My experience with Cox and Kings: A nightmare ”

Written on: 20/10/2010

My experience with Cox and Kings: A nightmare

We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.

I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and… Read Full Review

Coxandkings's Comment

Written on: 07/01/2011

We appreciate your review.If you would like to get back to us regarding the same or anything else, do send us the following details on communication.corp@coxandkings.com.
<br/>
<br/>1. Mobile no.
<br/>
<br/>2. Travel Package name and booking reference no
<br/>
<br/>3. Date of departure
<br/>
<br/>4. Reason for Complain
<br/>
<br/>5. Date of Purchase of Package.

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★★☆☆☆

“Company is not well managed in INDIA on ticketing and...”

Written on: 25/05/2010 by rajesh v (1 review written)

Company is not well managed in INDIA on ticketing and franchising support but has a good brand name.
But the tour is managed well abroad especially in Europe.
They really need to revamp the shortcomings on doing a good service to customers in INDIA to travel abroad.
You are almost blackmailed either saying you may not get ticket,airliner is not concfirming what we can do etc.Some times you are forced to pay extra amount.
V.Rajesh… Read Full Review

Coxandkings's Response to rajesh v's Review

Written on: 07/01/2011

Dear Mr. Rajesh v,
<br/>
<br/>We thank you for your feedback.If there is anything else that you would like to discuss with us, do revert back to us at communication.corp@coxandkings.com with the following details:-
<br/>1. Mobile No.
<br/>2. Reason for Complaint
<br/>2. Suggestions
<br/>

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Coxandkings's Response to rajesh v's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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