Cox & Kings Reviews - www.coxandkings.com

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★☆☆☆☆

“Beware !! lousy cox and king service ”

Written on: 11/10/2013 by nitinjain2013 (1 review written)

My parents travel twice a year and always prefer to take vacation packages from one of the tour companies for the ease of tour planning and vegetarian food options. They are on a tour rite now of 9d/8n Singapore/ Malaysia/ Thailand with cruise. But due to the visa problem they will have to come back to India in 3 days without completing the tour. the story is like this: they went last year December on a southeast Asia tour and had visas for Singapore and Malaysia. so i called up the… Read Full Review

Coxandkings's Response to nitinjain2013's Review

Written on: 05/02/2014

Hi,

We have received and acknowledged your complaint on Mouthshut and Grahakseva. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2013_17.

Thank You,
- Team Cox & Kings India.

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Alimaahmad01's reply to Coxandkings's Comment

Written on: 31/03/2014

Cox & Kings India,

you are an organisation which does not care for customer satisfaction. your kashmir package was the worst nightmare for us. you changed the hotels and downgraded them. the rooms were stinking. you promised buffet meals and what we ate was animal fodder. there was nobody to guide properly. hidden expenses were 40% of the package. going by our experience we will never want another family to experience this nightmare. you are simply third class

alima

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Nitinjain2013's reply to Coxandkings's Comment

Written on: 31/03/2014

NEVER RESOLVED THE PROBLEM

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★★☆☆☆

“Classic Russia tour - a very poor experience”

Written on: 09/10/2013

We booked this trip with Cox and Kings rather than cheaper tours with other companies because we mistakenly believed that for the extra money we would get a better experience. Wrong! Wrong! Wrong! From start to finish this was a very poor holiday. From being left to hang around for over an hour on arrival at Moscow Airport, to being taken to the train station over an hour before our train to St Petersburg departed, being left standing on the station platform for an hour. Being "whizzed" around… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_13.

Awaiting your mail,
- Team Cox & Kings India.

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Aggiehill's Comment

Written on: 03/03/2014

Sad to hear of your experience in Russia with Cox&Kings. We took this same tour a couple of yrs ago. From the pick up at the airport on time to being met by the tour guide at the hotel in Moscow was done with efficiency and professionalism. The tours were well organised. We were lucky I guess to have the best knowledgeable guides. The transfer to the train to SP was done efficiently and patiently by the guide. She could have left us there but she stayed until all the formalities were taken care of ( there were a 2 -3 people who had passport and train ticket issues) . As you might have noticed even though it is a domestic train transfer the formalities at the train station is similar to an international flight! She left when we were all on board and train departed. Arrival at SP was just as efficient by the guide who met us at the station with the baggage handler and his trolley. Optional shows,tours were at our discretion. We regret we didn't take the ballet and the underground train options. Very helpful to point out good restaurants etc by both the guides in Moscow and SP. Transfer to the airport from hotel was on time.. We had elderly companions and they had no trouble keeping up with the pace.I would highly recommend Cox and Kings. I have taken their tours in India and Antarctica as well.

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★☆☆☆☆

“Hopeless”

Written on: 21/07/2013 by Shairysood (1 review written)

Most pathetic experience of our life taking an cox n kings package Swiss glory… Read Full Review

Coxandkings's Response to Shairysood's Review

Written on: 05/02/2014

Hi,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_14.

Awaiting your mail,
- Team Cox & Kings India.

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★☆☆☆☆

“escorted group journey classic russia”

Written on: 12/06/2013

We were suppose to be on an Escorted Group Journey to Russia but we never had anyone from C&K with us.We had a local guide but only for 6-8 hrs. a day.If there had been an emergency it could have been a disaster. At last minute our hotel in St.Petersburg was changed from a 5 star hotel to a Marriott Courtyard which was in the middle of nowhere!The hotels listed in catalog are not where you wind up! In C&K's catalog they say all departures are guaranteed which is not true.We had previously… Read Full Review

Coxandkings's Comment

Written on: 05/02/2014

Hello,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN is 2014_15.

Awaiting your mail,
- Team Cox and Kings India.

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★★★★★

“Amazing Small Group Tour through China”

Written on: 28/05/2013

I travelled from Melbourne, Australia to China with Cox & Kings Australia on a 14 day trip in November 2012. The hotels were spectacular - some of the best properties I have stayed in to date. The main Tour Escort, Cherie, was simply fantastic, with a wealth of knowledge of every destination, bringing Chinese History to life. I have already booked my next Cox & Kings Australia Tour, which will be a 3 week holiday to India. I would highly recommend this company to anyone looking for a relaxing… Read Full Review

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★★★☆☆

“PACKAGE TRIP TO NEPAL”

Written on: 17/05/2013 by KUMARKRISHNAN (1 review written)

banking on the name of cox & KINGS, we made a booking for our trip to nepal with THEM. throughout the booking there was very poor coordination between us and cox & KINGS.ONCE they recd the initial amount of RS.60,000.00 (PAX 6 x RS.10,000.00)AND then the problem STARTED. there was nobody to update us about the FLIGHTS/HOTELS/GUIDE ETC,. anything and everything we had to call them day in day OUT. finally somehow we got our FLIGHT/HOTEL DETAILS, but alas on reaching kathmandu airport there was no… Read Full Review

Coxandkings's Response to KUMARKRISHNAN's Review

Written on: 05/02/2014

Hi,

We would like to look into this matter with immediate effect. We request you to kindly mail us the details of the issue along with your contact details. This will help the concerned team to get in touch with you as soon as possible. Your URN (Unique Reference Number) is 2014_16.

Awaiting your mail,
- Team Cox & Kings India.

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★☆☆☆☆

“NEVER TRAVEL WITH COX & KINGS”

Written on: 04/05/2013 by MandyBowers (1 review written)

Sent my parents on a Euro trip with them.... however, the guide apparently thought it was difficult to wait for them to return from visiting Louvre Museum for 20 mins and left with out them.... while they were lost trying to find their way back....in a country where most people don't even speak English language..... Parents almost panicked and had a heart attack... fortunately after wandering around for quite some time, they were able to get in touch with the security and get a taxi back to the… Read Full Review

Coxandkings's Response to MandyBowers's Review

Written on: 15/05/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no?

--Team Cox & Kings India

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★☆☆☆☆

“Terrible experience in my Malaysia tour. I travelled...”

Written on: 03/04/2013 by frequentflyer85 (1 review written)

Terrible experience in my Malaysia tour. I travelled to malaysia in November and the Cox & kings Thane office executives Ms. Gurpreet and Mr. Ajit Mohite cheated me by taking extra money at the time of departure. Pathetic experience… Read Full Review

Coxandkings's Response to frequentflyer85's Review

Written on: 15/04/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Know your travel agent before paying him”

Written on: 11/06/2012

Dear All , We Traveled to Germany on 7th of may 2012 to attend a Printing Related Exhibition called DRUPA which is held once in four years was an important event for any printer across the Globe. As I said u for this important event our association KOPA (Karnataka offset printers association) wanted to organize this trip for the benefit of its fellow members and selected ''Cox and Kings'' as the official Travel agent for ''KOPA'' on February for which we all had paid… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Unless you wnat your vacation to be turned into a...”

Written on: 09/06/2012

The Singapore trip planned by Cox & kings turned out to be a total nightmare for us. First of all we were given the Itinerary & the passport & visa few hours prior to our travel We arrive in the morning at 7:30 am in Singapore who has been greeted by a rude driver & the he presents us with a totally different itinerary than what was given to us in Bangalore. When we ask him why this has been changed in the last minute he informs us that this is what he was asked to do & We can contact the… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

I am going to europe trip on15th May with cox and kings and I am shocked to see these reviews....And I have already started feeling the beginning of horrible service of cox and kings....7 days left of my tour and I dont have any information.....Can coxnd kings return my whole money???

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Wanderer12's Comment

Written on: 21/01/2013

I aldready wrote to your representative and also spook to your higher ups as well and i didn't get a proper response.They agreed to pay me 1000 rs
So please keep that 1000 rs to your self from my side and dont bother !

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★☆☆☆☆

“horrible tour of paris @ switzerland.”

Written on: 08/06/2012

never go with this people anywhere in world. Hotel in paris had no water for bath and flush. Restaurant were dirty,overcrowded and serving indian food which even dogs may not eat.Tour gide were not giving any proper information and they were only intersted in finishing a day as fast as possible. On a day of departure all were thrown geneva airport at 8am, while most of them had flight at 3pm,to save travel cost… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“WORST EXPERIENCE FOR MY HONEYMOON”

Written on: 07/06/2012 by vikashdoshi (1 review written)

I had choosen Cox and Kings for my Honeymoon... the worst decision in my life... very very bad experience with this company... the first thing was their own exchange rate for payment of EURO which was approx. Rs. 3/per euro more than the market rate i.e. Rs. 6,000/per person, later the sales team cheated and sold a very different product which was very different from the actual execution... i was provided two different itineraries, first at the time of booking and the second on the day of… Read Full Review

Coxandkings's Response to vikashdoshi's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★★☆☆☆

“Dont trust their itinerary”

Written on: 13/02/2012 by AltonBob (1 review written)

We booked a tour to Thailand, Laos and Cambodia 6 months in advance which used 4/5 star hotels. One week before departure we were told that one hotel was unavailable because it was full and another hotel was substituted in it's place. The substitute… Read Full Review

Coxandkings's Response to AltonBob's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“Cancelled Trip To Egypt”

Written on: 21/11/2011 by TimothyFallowfield (1 review written)

I was recommended Cox & Kings and I have generally only read positives but this weekend I decided to cancel, very late in the day, my trip to Cairo. In hindsight a very good call given the unrest but I was surprised that I incurred a full 100% cost. I travel a great deal and I am forever changing my travel dates and I have never paid a hotel for a booking that I have changed. In fairness I must point out that the C&K Terms and Conditions clearly outline their cancellation policy but I am… Read Full Review

Coxandkings's Response to TimothyFallowfield's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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★☆☆☆☆

“C.O.X: Cheapest Of Xtrails - Disgusting & Horrifying...”

Written on: 14/10/2011 by Kollir (1 review written)

We recently went to Rajastan tour arranged by Cox and Kings - HORRIFYING. COX said it uses min. 3* Hotels, coach either a Volvo or Equivalant. Choice of Hotels was next to Horrifying. E.g. 'Prithvi palace' in Jaisalmar was really located in a slum area. The bus chosen was a 3rd grade A/C coach, the whole bus shaked horribly as soon as it crosses 50mph, so driver has to come down to 20 and start over again, wasted lot of time in long drives. Tour Manager fed us lunch at 3:30PM, even after… Read Full Review

Coxandkings's Response to Kollir's Review

Written on: 21/10/2011

Dear Kollir,

Can you please email us your contact no. on communication.corp@coxandkings.com, along with the following details (Name of the package, Booking Ref No, Date and Location where it was purchased) to enable us to serve you better? We assure you of our best service, as always.

- Team Cox and Kings

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★★☆☆☆

“Stay away from Cox and Kings India”

Written on: 18/09/2011 by sumit.dogra (1 review written)

I had booked south-east asia tour through Cox and Kings India. I covered Thailand, Malaysia and Bali. The tour was not well organized by Cox and Kings. In other words, it was dreadful and appalling. Customer service was always lacking in standards. Pre-tour info/briefing was not given. Lot of aspects and inclusions about the tour were not informed to me. During the tour, the sightseeing trips were in disarray. The travel agent did not co-ordinate pick-up times with me for sightseeing. More… Read Full Review

Coxandkings's Response to sumit.dogra's Review

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Sumit.dogra's reply to Coxandkings's Comment

Written on: 21/01/2013

You may write to (email removed)

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★☆☆☆☆

“TERRIBLE, NO GOOD”

Written on: 21/06/2011

I presented a few of my relatives with the USA tour. It was terrible experience from the start go. the agents didn't have any clue to what was going on. They wouldn't give us the detailed itinerary. would ask to go to the website instead which gave a very vague idea of the tour. Understand that they work with airlines, hotels for deals but this was a week before the the actual tour. They wouldn't tell us the airline name, hotel names. Its as though we were being taken for a ride… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

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Abhishek255's Comment

Written on: 07/05/2013

why the hell you want date of purchase if we give you Booking refernce no.???? Stop bothering passengers and improve your service

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★☆☆☆☆

“Overpriced, poor communication, long wait, and...”

Written on: 31/05/2011

Overpriced for what I asked for. I've traveled the world over and I felt like I was being taken advantage of. I have been requesting to be removed from their email list for over a year now and they keep saying they will but I keep getting their junk… Read Full Review

Coxandkings's Comment

Written on: 21/01/2013

Dear Customer,

We would like to take a look into the matter immediately.
Can you please email us your contact no to communication.corp@coxandkings.com?

--Team Cox & Kings India

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Savigeor's Comment

Written on: 04/02/2013

OMG.. i have just paid an advance for their european tour and reading all the comments having 2nd thoughts already. Can customer service contact pls as they have not given any clarity while taking advnace.

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Abhishek255's Comment

Written on: 07/05/2013

Once you pay advance...they stop contacting you.

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★☆☆☆☆

“We booked an extended trip to Egypt with Cox & Kings...”

Written on: 19/05/2011

We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.

Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.

Cox & Kings provided no… Read Full Review

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★☆☆☆☆

“sir we had booked a tour to Mauritius. my name is...”

Written on: 03/05/2011

sir we had booked a tour to Mauritius. my name is HARI BHATIA with total member 10. we had booked this tour trough your Kalyan ofice on 10/3/11 and paid rs 75000/= advance tour from 16th may to 22nd may there after we paid full foreign currency US$ 5255 TO MY UTTER SURPRISED since last 7 days iam regularly following to take my balance amount and give my confirmed air ticket and sofitel hotel voucher NIraj one of your OFFICIAL called me and admitted his mistake and demanded… Read Full Review

Guest's Comment

Written on: 22/06/2011

Dear Customer,

Thank you for your feedback. We would like to address your concerns so could you please send us the following details on communication.corp@coxandkings.com

1. Mobile no.
2. Travel Package name and booking reference no
3. Date of departure
4. Reason for Complain
5. Date of Purchase of Package.

Regards,
Corporate Communications, Cox & Kings India

Reply to this comment

Guest's Comment

Written on: 29/02/2012

its true that no one of cox and king sales reprasantative giving a correct advise to the coustomer...actually cal center fellows telling something different matter and the office barrers asking some thing different .,,,,its too horrable ..totally fade up with mumbai branch executive...i advise that please dont talk with call centers, booked your toure your self direct from offices...to clearify our problems..

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