Plumo Reviews - www.plumo.com

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★★★☆☆
2.9 / 5
23
52% of users recommend this
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  • Customer Service

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★☆☆☆☆

“Dreadful customer service ”

Written on: 03/05/2012

I placed an order with Plumo on 27th April. The same day I received an e-mail stating that my order had processed and would be despatched the next working day. I had a little panic as the details mailed through to me stated that my order was going to Aberdeenshire, and I live in Yorkshire. A phone call through to Plumo and this was rectified. Apparently there is/was a glitch on the order system. Not a great start to my first experience with this company, but it was quickly rectified, so I… Read Full Review

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★★☆☆☆

“poor value for money”

Written on: 06/01/2012

i bought a leather holdall on wheels that was reduced from over £600 to just over £300, still a lot of money. The lock on the bag broke after one normal travel hand luggage usage. I contacted Plumo but they said it was a sample piece, something that was not explained at the time of purchase, and they could not replace it, that for this reason they did not feel they were obliged to replace the item but would repair it as a good will gesture.They also said they would do this one time only. This… Read Full Review

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★★★★☆

“The first bench arrived badly damaged. One telephone...”

Written on: 04/06/2010 by heavenlycupcake (6 reviews written)

The first bench arrived badly damaged. One telephone call to Plumo and they delivered another one the very next day. Customer service doesn't come much better than that. Although the bench looks very pretty, it's actually a very flimsy piece of furniture made in China. Great for decoration but I wouldn't actually risk sitting on it!… Read Full Review

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