written by jameshannah on 19/08/2011
Ordered £100 of clothing form Designer CLothing UK, to be fair it turned up on time, however clothing quality of Luke 1977 was pretty dire. Sent in my return requesting a refund, withing the short 10 day period. Gave it over 28 days to recieve a refund and still havent recieved anything back. Have sent them a few emails on their website and through my email, still no reply. Cant find a number to ring anywhere, so basically £100 down. Avoid these people at all costs. Still i have learnt a lesson, if you want quality clothing, pay the premium ang go straight to the brand.
written by on 29/03/2011
Designer Clothing UK/ Zucci. Dont use either. Returned a t-shirt 6 weeks ago. No refund, no reply to my emails, no t-shirt. This company apparently went bust and is now trading under a different name. I have raised an issue with my bank and will hopefully get my money back due to me using my credit card. Others haven't been a s lucky. Avoid at all costs....
written by on 29/03/2011
can someone post up the phone number for the shop?
cheers
written by on 25/03/2011
HAVING HAD NO PROBLEMS OURSELVES WITH ZUCCI WE FEEL FOR THOSE WHO HAVE,THE PREVIOUS REVIEW IS CORRECT THE NEW NAME FOR THE SHOP IS SETTURI AND IT OPENS ON SATURDAY AT 9.30
written by on 25/03/2011
zucci is opening back open tomorrow in wrexham under a different name for all those who wont to go there to take items back that bought from the old shop.
written by BEVERLEY WALLER on 01/03/2011
DISGUSTING COMPANY HAD TO RETURN GOODS NEVER HEARD A WORD THEY STOLE £130 OF MY HARD EARNED CASH NEVER RESPONED TO E MAILS OR PHONE CALLS WE HAVE SINCE FOUND OUT THAY HAVE GONE INTO LIQUIDATION BUT THEY STILL TOOK MONEY FROM PEOPLE. THEY ARE NOW TRADING UNDER THE NAME OF EITHER DIRECT CLOTHING OR CLOTHING DIRECT FROM THE SAME ADDRESS THEY SHOULD NOT BE ALLOWED TO TRADE
written by on 28/02/2011
The website is not a SCAM for all of you saying this. The idiots at Zucci decided to go into liquidation and game no formal warning to the customers that use this website on the regular.
I ordered an item back in December then returned it in exchange for a smaller size, which was unavailable so I then opted for a refund and have yet to recieve it. I have gone to trading standards, watchdog and consumer direct and have spoken with the guys that are taking control of the liquidation process...Nothing looks very promising at all.
Zucci did not answer any telephone calls for these months and did not reply back to any emails that were sent. Absolutely disgraceful people and the owner of the site should have been much more responsible in the way of acting.
All in all, a bunch of total W***ers!! And as a student cannot afford to be £55 down just because some guy could pull his finger out of his *ss! and sort himself out. Lazy C*nting rip oof b*stards!!!
written by michelle matthews on 25/02/2011
I have previously ordered and received quickly several orders from zucci. on the 1st of feb i placed an order which has not arrived.I have sent four emails and phoned customer services countless times and had to leave several messages as nobody answers the phone with the promise that my call is important and someone will get back to me. not a word dont know how to get a refund so be warned AVOID ZUCCI AT ALL COSTS. they do not care at all about taking peoples money
written by on 25/02/2011
ordered a pair of franklin marshall tracksuit bottoms for £40 about a month ago, still haven't recieved item, e-mailed them several times and no reply, recently went to go on their website to receive phone number to complain further only to find it was shut down, very annoyed with this so called 'business' as i'm £40 down
written by on 25/02/2011
THIS WEBSITE IS THE BIGGEST CON.
I ordered a Lyle and Scott polo for my birthday, i did recieve it however it was too small for me so i sent it back and asked for a larger size. They did not reply to any of my emails and they ignored all my phone calls. I am still waiting for it but i highly doubt ill get it so angry this has got to go to Watchdog so everyone contact watchdog and tell them your story
written by nboksh on 23/02/2011
Please do not order from this company, they are a big con!!!!!
they have stolen my money and have not sent me my T-Shirt i ordered.
written by on 22/02/2011
advice:
if you paid by credit card then contact your card company and get them to do a chargeback. you will just need to provide details about how many times you have tried to contact them, proof of postage, and also proof of the returns terms and conditions. credit cards should automatically cover you.
debit cards are a different matter, but DONT be put off by your bank tellin them you cannot do them as you CAN. they will try and fob you off but ask them you want to raise a debit card dispute. you will have to provide the same details as the credit card (proof of postage etc).
i have been a shopper of zucci for years and "lost" £160. however my credit card have already refunded half that amount, so just got to wait for the rest.
good luck everyone
written by BESSIEBOO on 23/02/2011
A BIG CON IF I COULD HAVE PUT -IN BOXES ABOVE I WOULD TOOK MONEY NO GOODS LEFT MES WITH CUST SERV / EMAILS NO REPLY IVE CONTACTD TRADING STANDARDS AND POLICE FOR THEFT !!!!DO NOT BUY !!!!
written by on 20/02/2011
I orders a tracksuit and shirt and t shirt from zucci on jan 16th as of yet have not recieved the goods amounting to £140 i called into the shop on jan 30th the owner was there and said the goods had been despatched that was obviously a lie i have still not recieved the goods the shop has been shut down!!! been to trading standards n jus waiting to hear back!!! not holding my breath for my money back :(
written by on 22/02/2011
Can someone write what the best kind of action we can all take to get our money back as we are all pretty much in the same boat?? i ordered a luke 1977 hoody it was £54, i sent it back as i didn't like it, am gutted because i would have just kept it if i would have known they went bust..., they may as well robbed my wallet cheeky ********! any posts helping my situation would be appreciated
written by on 20/02/2011
DO not use this site!!!
it is such a scam! i ordered a jacket from there in january and i still have not received it! they dont answer phones or e-mails. They took the item i ordered off their sit straight after and now i am £100 down.
written by on 19/02/2011
hello,
i have bought shoes on 12. februar.
i was in holidays - but today home, and the shoes did arrived to germany.
im happy with that. was looking for new products on the webside and found this thread. sorry for u guys.
written by on 17/02/2011
Please do not purchase from this website... I have been placed in a similar position to other reviewers although the goods did arrive. My grievance is being charged more than what i actually ordered and i have not had anyone come back despite numerous emails and phone calls to an imaginary customer service support team. I would suggest anyone who has a discrepency and have used a credit card to contact the card company you are with and make a complaint. I only hope this website gets shut down to save more people from the bad practices of this so called business.
written by neil w on 17/02/2011
WARNING
please do not purchase from this website, my 16 year old daughter placed an order and has never received the goods. We contacted trading standards and was told in the first instance to send a registered letter stating the grievance. Ws and the letter has been returned today stating adresse has gone away. Do not let these people take money from your account as you will not receive any goods
written by on 16/02/2011
I purchased on 5th feb 2011 and still waiting, rang 6 times no answer,emailed no reply, reported to trading standards and moneyexpert
Do not order with Zucci online from Wrexham
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