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Written on: 20/01/2012 by ajwhite7 (1 review written)
This is the fourth order I have placed with Metsuki, which in itself speaks volumes, although the first time I have taken time to give them a review. My first order was for 2 pair of Paul Smith glasses, complete with prescription lenses and in total they came to less than what a single pair would cost at a ‘High Street’ optometrist. The website was extremely easy to use and whilst one of the pairs of glasses I originally chose were out of stock, I promptly received a call first thing on… Read Full Review
Written on: 11/01/2012 by JillWilson123 (1 review written)
All aspects of my purchase from the simple easy to use ordering system to delivery could not of been more satisfactory or professional. I was kept informed regularly of the order status, delivery was on time, and there was excellent after sales communication ensuring I was happy with my glasses. I found there website easy to navigate and very informative as well as good product information and visuals. Metsuki were very competative on both price and service and gave me peace of mind when… Read Full Review
Written on: 08/01/2012 by mjfisk (1 review written)
I ordered a pair of Ray-Ban prescription glasses on the Friday through the website. I was then contacted on the following Monday by the very helpful customer services to tell me my glasses were unfortunately not in stock, and would take up to 10 days to come in. They kept me informed through the whole time and the glasses were with me within a week. I originally went to the one of the big high street retailers who quoted me £200 more than Metsuki, so really it was a no brainer for me. The… Read Full Review
Written on: 19/12/2011 by emmacandy (1 review written)
I was a bit worried ordering sunglasses from METSUKI as i had never heard of them before! Questions go through your mind..Why are they cheaper? and are they genuine?. Ive got a few prada sunglasses from different high street shops, so i knew i would be able to spot if they weren't genuine. They arrived today and they are 100% genuine and come with prada box and cleaning card and authentity card and care instructions. I would definetely use them again. Fast delivery, great product, and… Read Full Review
Written on: 05/11/2011
A hinge broke on my glasses. I took them to vision express where they were bought. They wanted to sell me new glasses. After two further visits to vision express and a few trips to other high street opticians, all without success, I called Metasuki in Dingwall. while I was on the phone they managed to track down the replacement temples i needed. I received polite, efficient service and am delighted to be wearing my glasses again without the masking tape. When i need new glasses I will use… Read Full Review
Written on: 04/11/2011 by LondonAlan (1 review written)
Metsuki provided the 'best' internet purchase for people needing quality prescription glasses. I was stunned at the value being provided in comparison to high street opticians. The service provided a vast choice and ease of use in completing the order. The updates were efficient always keeping me informed of the order. Initially sceptical as I was unable to try on the frames I am now converted and would recommend Metsuki to anyone requiring frames and prescription lenses… Read Full Review
Written on: 30/10/2011 by jodapr (1 review written)
This is the first time I've ever purchased glasses online. I'd found a frame I really liked in store but had been put off by the cost. I found it substantially cheaper online but was wary of difficulties because of my unusual prescription. I contacted Metsuki and was really impressed with the help and advice given. They helped me establish my pupillary distance after my optician refused to give it. To overcome any possible risk of error, they even allowed me to freepost my glasses to them for… Read Full Review
Written on: 20/09/2011
Fantastic range, excellent value and brilliant for people with high prescriptions like me who have limited places to shop from. Website could be improved but is sufficient. Really happy with my glasses co much so I’ve reduced my contact lens wearing. Thanks so much :) x… Read Full Review
Written on: 12/09/2011 by Shared_experience (2 reviews written)
I guess you can only judge a company based on the customer service it provides....in this case terrible. Glasses arrived late, staff asking me to check with my local post office instead of chasing themselves (I had paid for recorded delivery). Then telling me it had been sent when postmark when actually received showed it had not been. All of this without any word of apology that would have been welcome. So in my case I would rather pay a bit more but be able to talk to my high street optician!… Read Full Review
Written on: 16/12/2010
I think this is the worst thing I have wasted my time doing, buying glasses online.
High street Opticians every time. You get every after care you need.
Online Opticians should not be allowed, as they give no quality after care what so ever… Read Full Review
Written on: 26/11/2010
Fantastic! This was the 1st pair of specs i've bought online. Got my free no hassle prescription from Tesco. Tried on frames in vision express, and bought my glasses and save around £120.00 from Metsuki!
I bought some Tom Ford 5146 frames, which were around £30.00 cheaper than in store, but the bif saving comes when you buy the thin lenses.
My frames were not in stock, they didn't take my money until in stock, emailed regular progess updates and delivered well packaged and quicker than… Read Full Review
Written on: 18/11/2010
Very good experience. The glasses were as described on the website and the delivery was fast. Very good communication with the Customer Service tam… Read Full Review
Written on: 04/11/2010 by Fatenbread (1 review written)
Bought a pair of very well priced Ray Bans on this site - much cheaper than the high street price, good range to choose from and competitive with other online opticians. The frames were 20% cheaper than the high street price, and once the cost of the prescription lenses are factored in they were about half the price.
The turnaround time from placing the order to receiving the glasses was very quick (under a week), and the customer service provided in terms of following up and dealing with… Read Full Review
Written on: 28/10/2010
Bought glassses & lenses and although they were made up for me and posted very quickly, when I got them, the frames were faulty. The flexi-hinges were stiff and one would not even rebound to the correct position. Also one of the arms was slightly bent making the glasses uncomfortable to wear. Seller is only obliged to refund for frames as lenses are custom made, he refused a full refund, so I returned shoddy frames for a refund so am stuck with lenses now and no frames! He did offer to repair… Read Full Review
Written on: 26/08/2010
fast turnaround, great communication, very good prices, good quality of product (as this is what I was worried about that the items were fakes!)… Read Full Review
Written on: 10/08/2010
Very happy customer glasses great easy to use web site would recomend to everyone who wears glasses 100% HAPPY… Read Full Review
Written on: 07/08/2010
Great communications, fantastic service and excellent product… Read Full Review
Written on: 16/07/2010
Fantastic quick service. They pick the phone up when you ring, they stay in regular contact and provide exactly what you ask for. Very happy indeed.
There are some con-artsits out there (wantglasses.co.uk - don't touch with a barge pole) but these guy are great… Read Full Review
As rated by real users
" Very rude & bad customer service " Read More
" Fab Prada glasses " Read More
" Absolutely Fantastic Service and Support " Read More
" Terrible Service and Time Wasters " Read More
" Don't do it! " Read More