Metsuki Reviews - www.metsuki.co.uk

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★★★★★
4.8 / 5
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★★★★★

“Good service from Metsuki”

Written on: 02/02/2012 by alistaircant (1 review written)

They sourced my requested spectacle frame, kept me informed that it had to come from Italy, and then delivered promptly exactly as ordered… Read Full Review

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★★★★★

“Metsuki Review!”

Written on: 20/01/2012 by ajwhite7 (1 review written)

This is the fourth order I have placed with Metsuki, which in itself speaks volumes, although the first time I have taken time to give them a review. My first order was for 2 pair of Paul Smith glasses, complete with prescription lenses and in total they came to less than what a single pair would cost at a ‘High Street’ optometrist. The website was extremely easy to use and whilst one of the pairs of glasses I originally chose were out of stock, I promptly received a call first thing on… Read Full Review

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★★★★★

“Total Satisfaction”

Written on: 11/01/2012 by JillWilson123 (1 review written)

All aspects of my purchase from the simple easy to use ordering system to delivery could not of been more satisfactory or professional. I was kept informed regularly of the order status, delivery was on time, and there was excellent after sales communication ensuring I was happy with my glasses. I found there website easy to navigate and very informative as well as good product information and visuals. Metsuki were very competative on both price and service and gave me peace of mind when… Read Full Review

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★★★★★

“Oakley frames”

Written on: 11/01/2012 by jamesrobbins (1 review written)

Bought some Oakley frames (I already have quite a few. Price was good, delivery came a little late but was informed and i had no issue. Very satisfied. Will buy again from Metuki… Read Full Review

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★★★★★

“Ray-Ban prescription glasses with lenses”

Written on: 08/01/2012 by mjfisk (1 review written)

I ordered a pair of Ray-Ban prescription glasses on the Friday through the website. I was then contacted on the following Monday by the very helpful customer services to tell me my glasses were unfortunately not in stock, and would take up to 10 days to come in. They kept me informed through the whole time and the glasses were with me within a week. I originally went to the one of the big high street retailers who quoted me £200 more than Metsuki, so really it was a no brainer for me. The… Read Full Review

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★★★★★

“Prada sunglasses”

Written on: 19/12/2011 by emmacandy (1 review written)

I was a bit worried ordering sunglasses from METSUKI as i had never heard of them before! Questions go through your mind..Why are they cheaper? and are they genuine?. Ive got a few prada sunglasses from different high street shops, so i knew i would be able to spot if they weren't genuine. They arrived today and they are 100% genuine and come with prada box and cleaning card and authentity card and care instructions. I would definetely use them again. Fast delivery, great product, and… Read Full Review

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★★★★★

“a happy customer”

Written on: 05/11/2011

A hinge broke on my glasses. I took them to vision express where they were bought. They wanted to sell me new glasses. After two further visits to vision express and a few trips to other high street opticians, all without success, I called Metasuki in Dingwall. while I was on the phone they managed to track down the replacement temples i needed. I received polite, efficient service and am delighted to be wearing my glasses again without the masking tape. When i need new glasses I will use… Read Full Review

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★★★★★

“Incredible value quality glasses”

Written on: 04/11/2011 by LondonAlan (1 review written)

Metsuki provided the 'best' internet purchase for people needing quality prescription glasses. I was stunned at the value being provided in comparison to high street opticians. The service provided a vast choice and ease of use in completing the order. The updates were efficient always keeping me informed of the order. Initially sceptical as I was unable to try on the frames I am now converted and would recommend Metsuki to anyone requiring frames and prescription lenses… Read Full Review

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★★★★★

“Online glasses purchase with Metsuki”

Written on: 30/10/2011 by jodapr (1 review written)

This is the first time I've ever purchased glasses online. I'd found a frame I really liked in store but had been put off by the cost. I found it substantially cheaper online but was wary of difficulties because of my unusual prescription. I contacted Metsuki and was really impressed with the help and advice given. They helped me establish my pupillary distance after my optician refused to give it. To overcome any possible risk of error, they even allowed me to freepost my glasses to them for… Read Full Review

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★★★★★

“Fantastic range excellent value high prescriptions”

Written on: 20/09/2011

Fantastic range, excellent value and brilliant for people with high prescriptions like me who have limited places to shop from. Website could be improved but is sufficient. Really happy with my glasses co much so I’ve reduced my contact lens wearing. Thanks so much :) x… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 12/09/2011 by Shared_experience (2 reviews written)

I guess you can only judge a company based on the customer service it provides....in this case terrible. Glasses arrived late, staff asking me to check with my local post office instead of chasing themselves (I had paid for recorded delivery). Then telling me it had been sent when postmark when actually received showed it had not been. All of this without any word of apology that would have been welcome. So in my case I would rather pay a bit more but be able to talk to my high street optician!… Read Full Review

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★☆☆☆☆

“I think this is the worst thing I have wasted my time...”

Written on: 16/12/2010

I think this is the worst thing I have wasted my time doing, buying glasses online.
High street Opticians every time. You get every after care you need.
Online Opticians should not be allowed, as they give no quality after care what so ever… Read Full Review

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Opticalassasin's Comment

Written on: 10/04/2011

Hi
<br/>I think you get some things you want from high street opticians but in far too many cases you tend to get poor service badly trained staff and a poor attitute so if that is everything you look for i agree.Sometimes however there is a need for online opticians if for instance you can't find what you need or like in that case internet searches are great if then you just want to buy the frame and get the lenses in the high street ok. But the people that complain about online opticians after spending &pound;50 surprise me what can you buy on the high street for that?A friend once said people want to pay for lemonade but then expect champagne.
<br/>
<br/>Opticalassasin
<br/>

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Shared_Experience's Comment

Written on: 22/09/2011

Opticalassasin - interesting point on customer service from High Street optician! In my case it is Metsuki that provided awful service and found it convenient to hide behind the distance between them and me - i.e. not answering emails and staff \"not around\" when you phone (\"sorry I will pass on the message but I don't look after your order\"). At least with a High Street optician you can complain face to face and it is probably more effective (cannot be worse anyway!).

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★★★★★

“Fantastic! This was the 1st pair of specs i've bought...”

Written on: 26/11/2010

Fantastic! This was the 1st pair of specs i've bought online. Got my free no hassle prescription from Tesco. Tried on frames in vision express, and bought my glasses and save around £120.00 from Metsuki!
I bought some Tom Ford 5146 frames, which were around £30.00 cheaper than in store, but the bif saving comes when you buy the thin lenses.
My frames were not in stock, they didn't take my money until in stock, emailed regular progess updates and delivered well packaged and quicker than… Read Full Review

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★★★★★

“Very good experience. The glasses were as described on...”

Written on: 18/11/2010

Very good experience. The glasses were as described on the website and the delivery was fast. Very good communication with the Customer Service tam… Read Full Review

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★★★★★

“Bought a pair of very well priced Ray Bans on this...”

Written on: 04/11/2010 by Fatenbread (1 review written)

Bought a pair of very well priced Ray Bans on this site - much cheaper than the high street price, good range to choose from and competitive with other online opticians. The frames were 20% cheaper than the high street price, and once the cost of the prescription lenses are factored in they were about half the price.

The turnaround time from placing the order to receiving the glasses was very quick (under a week), and the customer service provided in terms of following up and dealing with… Read Full Review

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★☆☆☆☆

“Bought glassses & lenses and although they were made...”

Written on: 28/10/2010

Bought glassses & lenses and although they were made up for me and posted very quickly, when I got them, the frames were faulty. The flexi-hinges were stiff and one would not even rebound to the correct position. Also one of the arms was slightly bent making the glasses uncomfortable to wear. Seller is only obliged to refund for frames as lenses are custom made, he refused a full refund, so I returned shoddy frames for a refund so am stuck with lenses now and no frames! He did offer to repair… Read Full Review

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Guest's Comment

Written on: 04/06/2011

"Print-screen" your message next time!

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★★★★★

“fast turnaround, great communication, very good...”

Written on: 26/08/2010

fast turnaround, great communication, very good prices, good quality of product (as this is what I was worried about that the items were fakes!)… Read Full Review

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★★★★★

“Very happy customer glasses great easy to use web site...”

Written on: 10/08/2010

Very happy customer glasses great easy to use web site would recomend to everyone who wears glasses 100% HAPPY… Read Full Review

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★★★★★

“Great communications, fantastic service and excellent...”

Written on: 07/08/2010

Great communications, fantastic service and excellent product… Read Full Review

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★★★★★

“Fantastic quick service. They pick the phone up when...”

Written on: 16/07/2010

Fantastic quick service. They pick the phone up when you ring, they stay in regular contact and provide exactly what you ask for. Very happy indeed.
There are some con-artsits out there (wantglasses.co.uk - don't touch with a barge pole) but these guy are great… Read Full Review

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