Metsuki Reviews - www.metsuki.co.uk

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★★★★★
4.8 / 5
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★★★★☆

“reglazed”

Written on: 17/07/2012

Pricey but good overall service. Charging customers to have glasses sent back to them, seems to be a little too mercenary… Read Full Review

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★★★★★

“Fantastic customer service, top rated for first...”

Written on: 16/07/2012 by josingh20 (2 reviews written)

Picked up prescription for my fiancée and found a pair that she particularly liked, felt comfortable and confident in (Raybans). I didn't like the high street prices and so a quick search online led me to Metsuki, easily the cheapest for the named brands. Not only could I easily navigate but the options were easy to configure. In fact so easy, that I completed my purchase and order entry via my mobile. Form was super easy to use, and confirmation email came through. Follow up call from… Read Full Review

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★★★★★

“Very efficient, kept me informed every step of the...”

Written on: 15/07/2012 by LizLB (1 review written)

Very efficient, kept me informed every step of the way. The frames had to be ordered from Italy, the same process using a high street optician took weeks, not the case with Metsuki. They also provided value for money. I would certainly use them again… Read Full Review

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★★★★★

“Very Good Purchase”

Written on: 14/07/2012 by mgzt (1 review written)

I liked the item, glad I found it online. Wasn't too keen when it was not in stock, but only had to wait a short while. The delivery and packaging was good, frames came with lens cloth and case which was not mentioned online but I hoped for, everything I expected. The quality was good and I was very pleased. I had only purchased the frames as this was the first time I had purchased frames online and was apprehensive about purchasing lenses too. Had no problem with my usual optician fitting… Read Full Review

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★★★★★

“My new specs.”

Written on: 12/07/2012 by scot-free (1 review written)

This is the second time I've relied on Metsuki for my Raybans. The city high streets just don't compete for price. They have the same lead times and apart from some nuances of fitting, they don't offer anything extra. Be in touch in a couple of years for another pair or two… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 09/07/2012 by Gary0693 (1 review written)

Recently bought 4 pairs of Ray Ban frames on a "frame only" basis (2 pairs for my wife & 2 pairs for myself). Totally satisfied with the service, even though both my wife's frames were on an 8 week "back order" from Italy. They actually arrived in around 5 weeks, but the price we paid made them totally worth waiting for. The guy who glazed them all for us couldn't believe the price we paid and we even got a further discount as a repeat customer. Found the Customer Service staff in Scotland… Read Full Review

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★★★★★

“Excellent Service and Product”

Written on: 09/07/2012

I would highly recommend using Metsuki for your eyewear purchase. They provided brilliant customer service, a quick turnaround from start to finsh (less than 2 weeks from ordering to them arriving at home), great value for money and most importantly a superb pair of glasses… Read Full Review

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★★★☆☆

“Prada shades half price”

Written on: 08/07/2012 by Gravthechav (1 review written)

Walked into Harrods and tried on a very nice pair of Prada shades, I was about to get my wallet out until I saw they were £270...went home and found them (on the internet) at Metsuki for £140. The only glitch was they kept trying to send me an email (to confirm I wanted the shades) which I didn't receive, so it wasn't until I phoned them that it became apparent that nothing was moving forward. However once things had been confirmed Metsuki ordered my shades an a week later they were on my… Read Full Review

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★★★★★

“great service”

Written on: 05/07/2012

great service and great product at a very reasonable price, would definitely recommend to anyone and will be buying from again very soon… Read Full Review

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★★★★★

“Fantastic”

Written on: 03/07/2012 by McFudgee (2 reviews written)

I was a bit hesitant to be honest about buying glasses over the internet. After all, if it went pear shaped it wouldn't be the easiest thing to sort out. But I have to say my reservations were totally unfounded. Metsuki were fantastic. Their web site was fairly clear and the variety of glasses they had available was just amazing - the best I'd found on the web - and I looked for a long time! These were my first pair of glasses so I was extra careful and Metsuki really did the biz. I got 2… Read Full Review

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★★★★★

“Superb fast service”

Written on: 03/07/2012

The frames I ordered were out of stock, but I was kept informed and given the opportunity to cancel. Great service, great product. I will buy from you again… Read Full Review

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★★★★★

“Would use again”

Written on: 29/06/2012

I searched high and low on the internet for a specific model sunglass and although mensuki came the lowest price (including the delivery charges), still was a great customer service, handled the stock problem very well, informative and speedy delivers. Would use again, and check them first for price for my next pair. … Read Full Review

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★★★★★

“Superb!”

Written on: 27/06/2012 by Belly01 (1 review written)

I was going to buy my Ray Ban glasses from a well known chain of opticians but couldn't stomach the price of over £200. Looking at Metsuki's website I noticed that they were only a few miles from where I was on holiday the following week, so I popped in. They checked my prescription, measured my eyes & ordered my frames & lenses whilst I waited, giving a very professional service. I got emails confirming my order & advising they were in stock & they didn't take payment until they were… Read Full Review

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★★★★★

“Great Service”

Written on: 25/06/2012 by KatrinW (1 review written)

I have now ordered 3 pairs of sunglasses from Metsuki and are very happy with their selection and the way they dealt with my order. They stock the original Rayban Outdoorsman model which I could not find anywhere else. They informed me that delivery would be slightly delayed as the glasses had to be ordered from Italy. I would definitely use the company again and recommend them to others… Read Full Review

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★★★★★

“this is the fouth time of using metsuki, they are...”

Written on: 25/06/2012

this is the fouth time of using metsuki, they are without doubt the best on line for service, comunication, and a first class product, would recoment to everyone, the right price as standard, brilliant and exallent is the best way to discribe them… Read Full Review

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★★★★★

“Fast, high quality, excellent prices”

Written on: 25/06/2012 by smcenterprises (1 review written)

I have ordered two pairs of glasses from Metsuki, as their prices easily beat American retailers for the same frames and lenses. The service and delivery was fast; the glasses were well packaged for international travel and the quality was terrific. In the future, I will turn to Metsuki first for new frames and lenses… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/06/2012

I looked up the style I wanted and saw that they were about 200% cheaper from Metsuki. I was a bit dubious at the start to be honest as it seemed way too easy. My glasses arrived in no time and I have had them for a couple of months now and the quality is excellent. So pleased that I gave them a try Cheap, excellent quality and great service. I have already recommended this company to my friends and family!… Read Full Review

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★★★★☆

“Designer frames at sensible prices.”

Written on: 19/06/2012 by charmyk (1 review written)

I was delighted to get my new unglazed frame from you. The frame arrived when you said it would and the service was as promised. Thank you… Read Full Review

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★★★★★

“Very happy with service and communication”

Written on: 18/06/2012

I bought 3 items: 1)complete new glasses 2)an old pair updated with new prescription lenses and 3) got new non prescription lenses put into an expensive pair of sunglasses which had got scratched. Although I put onto one order, Metsuki posted out 2 and 3 very quickly and only charged for these while the frames for the new glasses were ordered. When they arrived, they checked with me and only then charged for these and sent them out. Am happy with the products, service and communications and… Read Full Review

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★☆☆☆☆

“Awful Service - Avoid these people!”

Written on: 17/06/2012

From what other reviewers have stated, it seems that when everything goes well, this company is fine. However, if and when problems with orders crop up, Metsuki seem totally unable to deal with them. Potential customers should note heir contact number is a premium rate telephone number and I was put 'on hold' for several minutes. In addition, the customer service representative that I spoke to could not answer some technical questions about the lenses that Metsuki were supplying. Bizarrely… Read Full Review

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