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Written on: 15/04/2011
i bought tickets to travel in January unfortunatly due to severe weather the trains were cancelled. I am still waiting for my refund have spoken to 6 different people, had 2 e-mails sent and now i'm told its in the hands of southern trains! why was this not said before??? tried tele these only to find suprise suprise its a recorded message saying nobody available!!!! i will no way travel with virgin again try rail easy ot ticket line stay away from virgin trains they do NOT look after there… Read Full Review
Written on: 15/01/2011
They don';t take responsibility for their non-functioning wifi and won't make announcements about it or provide details of how to find out more. But they love advertising it.
This approach stays in the mind, regardless of the rest of the experience… Read Full Review
Written on: 20/11/2010 by shdale (1 review written)
5pm on Friday and I'm booking an online train ticket for my mum who fancies trying a long-distant train journey to return home - advertised as a comfortable, convenient and cost effective travel option - "Get where you want to be for less". Everything went swimmingly (ticket only £35.00 which seemed reasonable for this particular part of the journey), printed the booking confirmation emails and still time for a last glass of wine whilst finishing the packing, repacking and more repacking… Read Full Review
Written on: 02/11/2010
Great service,but as a regular user I do find it annoying that when Im booked in in the quiet couch,its anything but quiet. Why are people with children always booked in in the quiet couch. I think there should be better regulations about the quiet couches… Read Full Review
Written on: 29/07/2010
I use the London Euston to Glasgow Pendolino service first class since I gave up flying 2 years ago and find the service generally good. Sometime things don't work like water in the toilets, no food, broken toilet or some other minor breakage.
Generally the service runs to time which it should do given the fast investment on the West Coast main line over the last few years!
The Glasgow to London service takes under 4.5 hours and on the few services that have limited stops it can be done in less… Read Full Review
Written on: 05/03/2010
Use the Holyhead to London service quite often and usually get the quick train, I think they run 2 of these quick runs a day - only takes 2h 30mins from Llandudno Junction to London Euston. And if they've got some special offers available on first class travel, worth going for this option, sometimes only works out 15-20 pounds dearer. But you do get free food and drinks included in the price. They always run plenty of carriages, that are always clean and tidy and well looked after. Recommended… Read Full Review
Written on: 14/09/2009
Virgin Trains customer services department is the worst I have experienced yet. Rude and missinformed. I would not travel with them again if I didn't have to… Read Full Review
Written on: 01/04/2009 by nintendonut (1 review written)
The Virgin Trains Pendilino service is fast and usually on time. I get this service often and nine times out of ten it has arrived on or before time. To be fair the only time it was late there was a flood on the line so I can't blame them for an 'act of god'.
These trains are faster than the old virgin trains because they lean into corners. This is a bit disconcerting at first as the horizon disappears out of the window.
One thing that does irritate me in that they never seem to have hot… Read Full Review
Written on: 15/11/2008
Very pleased with the service and quality / refinement of the train and staff, would certainly travel the Virgin train way again… Read Full Review
As rated by real users
" DO NOT BOOK EVER! AWFUL SERVICE " Read More
" Lame Excuses " Read More
" Must rank among the WORST in the OECD countries' railways " Read More
Written by Jigsaw_Kemerton
" A new saying " Read More
" Friendly, helpful, smooth driving " Read More