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Written on: 14/09/2009
Virgin Trains customer services department is the worst I have experienced yet. Rude and missinformed. I would not travel with them again if I didn't have to… Read Full Review
Written on: 01/04/2009 by nintendonut (1 review written)
The Virgin Trains Pendilino service is fast and usually on time. I get this service often and nine times out of ten it has arrived on or before time. To be fair the only time it was late there was a flood on the line so I can't blame them for an 'act of god'.
These trains are faster than the old virgin trains because they lean into corners. This is a bit disconcerting at first as the horizon disappears out of the window.
One thing that does irritate me in that they never seem to have hot… Read Full Review
Written on: 15/11/2008
Very pleased with the service and quality / refinement of the train and staff, would certainly travel the Virgin train way again… Read Full Review