Virgin Trains Reviews

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★★★☆☆
2.6 / 5
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★★☆☆☆

“Not everyone likes spicy food”

Written on: 11/07/2013 by extendedpaul (3 reviews written)

I travelled first class from Lancaster to Euston on a Virgin evening meal service. The hot meal choices were tandoori chicken or vegetable curry. The elderly couple sitting opposite and I all refused. Come on Virgin, surely you can offer something other than Indian food. Not everyone likes it ! My complaint to Virgin was acknowledged but never answered. … Read Full Review

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★★☆☆☆

“Delays and refunds”

Written on: 03/06/2013

After three seriously delayed journeys, I wrote in to request some form of compensation. I received it a few months later in the form of two vouchers. When I go to use the vouchers, not only do I have to post them off recorded delivery (cost 1 to customer), I have to make sure its 14 days in advance of use so to ensure they can be processed. I then call an 0845 number (cost 2 to customer)to get a promotional code. I then call an 0871 number (cost 3 to customer)to be able to book the tickets… Read Full Review

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★★★★☆

“Better than East Coast”

Written on: 02/06/2013 by AJPee (1 review written)

Two of us travelled from Glasgow to Euston in May 2013 on first class tickets with Virgin trains. Overall our experience was good - pleasant environment, staff smart and presentable. The complimentary food and drinks were of a good standard and were offered frequently during the journey, including wine (East Coast trains take note!) My only gripe was regarding cleanliness of the coach we were in: when we boarded, there were crumbs on the seats and tables, and some litter on the floor from… Read Full Review

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★☆☆☆☆

“Always delayed!”

Written on: 23/04/2013

In one weekend, there was a 45 minute delay going one way and a 50 minute delay going the other way. Not acceptable - sort it out!… Read Full Review

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★★★★☆

“Train staff”

Written on: 12/03/2013

There is something disappointing about travelling in a first class carriage where the attendant has reserved the last three seats for herself and is most interested in charging her mobile phone. I have come to expect better from Virgin. Crewe to Chester 12/03/2013 at 20.50 … Read Full Review

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★★★★★

“Virgin Trains: best train opperator in Britain ”

Written on: 18/01/2013 by Mh390 (1 review written)

I use virgin trains all the time between Glasgow Central and Carlisle and sometimes Glasgow .central to London Euston, but before they un-fairly lost the XC contract in 2007, used to use them between my hometown of Dundee and Edinburgh. The train - Virgin's class 390 (Pendolino) is easily the best train in UK (exept Eurostar.) they are always nice and long with plenty of spare seats to go round, toilets always emasculately clean. Frequency - hourly service from GLC - EUS starting at 4am… Read Full Review

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★★★★★

“Cheap at twice the price!”

Written on: 10/11/2012 by Armslength777 (2 reviews written)

I treated myself to a theatre trip to the West End from Liverpool on Thursday 8 November 2012 to see Blood Brothers. I started looking at the travel options about 4 weeks ago and noticed off-peak Virgin Pendalino service was only £36.50 out and £49.50 return in the evening by booking in advance! I've never travelled first classs before but at this price and for my treat, I took it. Seats are more comfortable and the service is great. Free tea, coffee, cold drinks, wine etc. and a rather… Read Full Review

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★☆☆☆☆

“First class”

Written on: 06/10/2012 by bluestuba (1 review written)

Booked first class on a recent visit to london. After a hards day's work was looking forward to a hot meal and a drink en-route to london. I was offered a sandwich and two drinks what a waste of money… Read Full Review

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★★★☆☆

“Inconsistent service, going yes I would recommend,...”

Written on: 23/09/2012 by Shazwicker (1 review written)

Going from Glasgow to London fantastic, food good, service good, and regular tea/coffee/drinks service, however london to Glasgow shocking- 1st drink service within 30 mins, 2nd 1hr from home and a snack box (2 crackers, soft cheese, a small pack of pretzels, a small flapjack, and a square of chocolate) no hot food, fruit or snacks as I was lead to believe- I purchased these from the shop- so why did I pay extra for this service? My seats were reserved but a family of 4 sat in the 2 seats… Read Full Review

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★☆☆☆☆

“VIRGIN LOWER CLASS”

Written on: 22/08/2012 by shrswlondon (1 review written)

Big fan of Richard Branson. Love flying Virgin Upper. Great brand with equal experience..... until now! I can only assume the good reviews are from employees of Virgin and I admire their loyalty. First time on Virgin Trains from Euston-Manchester. Dirty, smelly, grubby, no natural light as the windows are tiny. (in fact I don't even have a window for my 'window seat'.. I hear that Branson has lost this contract. I can see why. He should try travelling on his own trains. I will have to… Read Full Review

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★★★★★

“Simply the best”

Written on: 31/07/2012 by sad7777 (1 review written)

I stopped using trains years ago...as I felt like a sardine. Well Virgin Trains, thank you for opening my eyes to the comfort, cleanliness, staffing,catering, choice and up to the minute information. I took my grandchild to see the Wizard of Oz and not looking forward to the journey, the experience was so good I am saving for another trip. A mention for the staff on the 1020 from Manchester Picaddily on 29th July and the return trip on the 1925 from Euston on the same day.......you were… Read Full Review

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★☆☆☆☆

“Virgin Trains: Unfair, Unreliable and Unacceptable...”

Written on: 13/02/2012 by virgintrainssux (1 review written)

Pre- Booked a 1st class single fare from London to Liverpool, pay 50 GBP by creditcard and got a confirmation number by email. One day prior to travel I went to collect my tickets at the ticket machine. Enter number, get ticket and receipt. No problem so far. The trip: conductor agrues with a fellow passenger about the validity of her ticket. According to him it's not valid because it was booked with a different Credit Card! "Read the small print in the terms and conditions madam" the… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 05/10/2011 by Rory (1 review written)

I was flying to Ireland from Liverpool on September 30th at 15.20 so I booked a train with Virgin from Heald Green in Cheshire to Liverpool South Parkway having to change at Manchester Piccadilly. The cost of the Train journey was £10.40. The first leg of the journey was good and arrived on time. The second leg was to depart at 13.07 but shortly before that there was an announcement that it would be 11 minutes late, shortly after that it was changed to 15 minutes late, then 18, 21, 25 and… Read Full Review

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Guest's Response to Rory's Review

Written on: 19/06/2012

youll find that this is not a virgin route. your traveling either Northern or TransPennine Express.

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★★★★☆

“Recently I went away for the weekend to London and I...”

Written on: 15/05/2011 by 34es (22 reviews written)

Recently I went away for the weekend to London and I travelled first class on the 08:16 Virgin Train service to Euston. When the train pulled up at ths station it looked very empty and it certainly was!! The seven of us had a whole first class cabin to ourselves. The attendant in the cabin came round with two rounds of drinks and the journey was remarkable the train didn't bend as much as it should of for a pendelino but on the way back it certainly did pulled into station on time and then off… Read Full Review

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★☆☆☆☆

“ i bought tickets to travel in January unfortunatly...”

Written on: 15/04/2011

i bought tickets to travel in January unfortunatly due to severe weather the trains were cancelled. I am still waiting for my refund have spoken to 6 different people, had 2 e-mails sent and now i'm told its in the hands of southern trains! why was this not said before??? tried tele these only to find suprise suprise its a recorded message saying nobody available!!!! i will no way travel with virgin again try rail easy ot ticket line stay away from virgin trains they do NOT look after there… Read Full Review

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★☆☆☆☆

“They don';t take responsibility for their...”

Written on: 15/01/2011

They don';t take responsibility for their non-functioning wifi and won't make announcements about it or provide details of how to find out more. But they love advertising it.

This approach stays in the mind, regardless of the rest of the experience… Read Full Review

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★☆☆☆☆

“5pm on Friday and I'm booking an online train ticket...”

Written on: 20/11/2010 by shdale (1 review written)

5pm on Friday and I'm booking an online train ticket for my mum who fancies trying a long-distant train journey to return home - advertised as a comfortable, convenient and cost effective travel option - "Get where you want to be for less". Everything went swimmingly (ticket only £35.00 which seemed reasonable for this particular part of the journey), printed the booking confirmation emails and still time for a last glass of wine whilst finishing the packing, repacking and more repacking… Read Full Review

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★★★★☆

“Great service,but as a regular user I do find it...”

Written on: 02/11/2010

Great service,but as a regular user I do find it annoying that when Im booked in in the quiet couch,its anything but quiet. Why are people with children always booked in in the quiet couch. I think there should be better regulations about the quiet couches… Read Full Review

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Lukza86's Comment

Written on: 02/11/2010

I'm also a regular user and have found that the noise levels in the quiet coach is sometimes a bit higher than what you would expect them to be. Definitely something to be looked into since you book the quiet coach for the silence.

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★★★★☆

“I use the London Euston to Glasgow Pendolino service...”

Written on: 29/07/2010

I use the London Euston to Glasgow Pendolino service first class since I gave up flying 2 years ago and find the service generally good. Sometime things don't work like water in the toilets, no food, broken toilet or some other minor breakage.
Generally the service runs to time which it should do given the fast investment on the West Coast main line over the last few years!
The Glasgow to London service takes under 4.5 hours and on the few services that have limited stops it can be done in less… Read Full Review

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★★★★☆

“Use the Holyhead to London service quite often and...”

Written on: 05/03/2010

Use the Holyhead to London service quite often and usually get the quick train, I think they run 2 of these quick runs a day - only takes 2h 30mins from Llandudno Junction to London Euston. And if they've got some special offers available on first class travel, worth going for this option, sometimes only works out 15-20 pounds dearer. But you do get free food and drinks included in the price. They always run plenty of carriages, that are always clean and tidy and well looked after. Recommended… Read Full Review

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