Arriva Trains Wales Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
12% of users recommend this
Click here if this is your business
  • Reliability

  • Cleanliness

  • Value For Money

? Ask our helpful community of experts about this product or company
Arriva Trains Wales - Ask a question now

Media Gallery for Arriva Trains Wales

Arriva Trains Wales

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“Arriva trains are delayed frequently, always look like...”

Written on: 25/05/2010

Arriva trains are delayed frequently, always look like they need hoovering, and mess is never removed from seats or tables. At peak times there are not enough carriages and, I have seen from my standing position on a crowded train, all the three carriage trains that are full of seats going to less busy areas. Crowding is heavy on peak time trains. Arriva trains break down or struggle sometimes, and sometimes the doors to the exits from the inside do not open. Conductors rarely stamp tickets so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I agree with the last reviewer, they really are...”

Written on: 05/03/2010

I agree with the last reviewer, they really are terrible. Customer service is appaling, they never run enough trains/carriages at busy times, carriages are always left in a mess, the carriages just look really tired and worn out. And to top it off they are really expensive. If I could I would use Virgin trains at all times, but unfortunately for me Virgin only run the London to Holyhead route here in Wales, they should be doing all the routes in Wales, Arriva Trains are a bit of a joke. Not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 30/07/2011

It's a pitty tha the type of customer that they have can not manage to take thier rubbish with them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Whilst running a reasonably reliable service the...”

Written on: 07/02/2009 by glodekka (2 reviews written)

Whilst running a reasonably reliable service the franchise suffers from older rolling stock however this shouldn't affect the lack of cleanliness onboard, train staff do not appear to remove empty beer cans, coffe cups, bottles etc at journey turn rounds. If you look at Arriva Trains Wales website they display results of a recent on an online Q&A sessiion with their MD. A lot of his answers to complaints revolve around the lack of money available to the Arriva franchise compared with Virgin's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview