Arriva Trains Wales Reviews

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★☆☆☆☆
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Arriva Trains Wales

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★☆☆☆☆

“Avoid them unless travel is essential”

Written on: 02/01/2014

I can only give an honest review based on my experience but I will say Arriva Wales trains are the worst trains in the whole of the UK. The person who gave them 5 stars clearly either working for them, has family that work for them or this is the only train service they have ever used. I am what is often know as a city explorer. I have friends as Northern as Glasgow and as Southern as Southampton and as a hobby of mine I like to visit other towns quite frequently. I have used pretty much… Read Full Review

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★☆☆☆☆

“Arriva are shocking”

Written on: 10/12/2013 by Gatchy (1 review written)

I can't believe the comment on here giving them a good review, it must be a joke or something. The trains are overcrowded and rarely on time, and being lied to by their useless staff after you've all been told to get off and wait for the next train "which is only five minutes behind" is common. They regularly terminate trains mid journey just to get it back to cardiff and fudge their dodgy stats. I recently complained and passenger focus replied that 90 percent of their trains are on time! I… Read Full Review

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★☆☆☆☆

“Careless for the passengers ”

Written on: 10/11/2013

I was on the 13.22 pm train from Cardiff to Holyhead it was late for 20 minutes . When the train arrived there was only two coaches, it was overcrowded with people standing in door ways, sitting on the floor and luggage. Bloody joke for arriva trains to let the passages eg oap, young people stand over 3 hours journey . Also had a member of staff from cleaning team standing in the loos because he couldn't move anywhere . Why wasn't any more coaches knowing there was a game on sat and the… Read Full Review

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Tessiecool's Comment

Written on: 26/11/2013

I absolutely agree with you. I mentioned this to the guard on this route yesterday and he said oh there were meant to be 3 carriages but they only put on 2 and he said that buying a ticket doesn't entitle you to a seat! I asked if this raised any health and safety issues and he said no... I must disagree with him.

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Brummy8088's Comment

Written on: 10/12/2013

i too have experienced this bad planning by arriva trains . I frequently travel from prestatyn to crewe or chester and the overcrowded 2 coach multiple unit is often between 10 and 20 minutes late . it beggars belief that trains can be that late so often on a simple unclutterd route between Holyhead and prestatyn . the company needs bringing to book .

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★☆☆☆☆

“Totally Unacceptable”

Written on: 06/11/2013

I regularly use the Pontyclun to Cardiff Central route, train very unreliable, no ticket conducter if there is one he/she only interested in selling daily tickets and say that weekly tickets take too long and they have targets to work towards. I queued for 30 mins for a ticket to be issued by the most miserable and slow staff you could possibly imagine. Also I pay £6.40 for a return 11 minute journey which is digusting, trains overcrowded and late was evenings. Arriva trains need to be… Read Full Review

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★★★★★

“THE BEST RAIL OPERATOR EVER!!!”

Written on: 07/10/2013

Arriva Trains Wales are the best, despite their bad reviews they are amazing. very nice trains refurbished for the cambrian lines which are the nicest lines in the whole of the world. if all you think of them is this you must be mad, these little details are all in-correct and targeting a very good company which have never let me down. all the below are a load of rubbish. arriva are the best company and whenever i have had a problem they are direct and to the point. all this is is alot of… Read Full Review

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Tester1234's Comment

Written on: 26/10/2013

This comment is most likely endorse from the company. Mainly 1 star from each review and all of a sudden this guy gives them 5 stars and reckons they're the best rail ever? Somehow I can't believe that is a genuine comment.

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Ncf76's Comment

Written on: 29/10/2014

Ahhhh, is that you, Arriva? Funny how you're quick to respond to reviews but not so quick in responding to email complaints. I've sent two emails about the constant overcrowding and received nothing back. Maybe you could look into this for me?

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A.keen's Comment

Written on: 15/05/2014

Perhaps they run a good service on the line you use (in wales, but outside of their flagship area, on the Manchester Piccadilly line, a line they do a lot of business on, they constantly have standing passengers, these angry business men you talk of, who are people that spend thousands of pounds year on year to use this appalling service, this Absolutely shambolic service and it's all down to their lack of competition due to the franchise, they should be more regulated by the government as they only care about taking your money and oh if you are delayed and want a refund they give you a leaflet and tell you to write in, in 2014!!! Just buy/rent some more carriages will you Arriva and respond to your terrible feedback!

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★☆☆☆☆

“So bad its almost funny.”

Written on: 02/10/2013 by TomCFC (1 review written)

Been using them to get to work for 6 months and these have been my experiences: - regularly late. Around 75% of my journeys with them are delayed often by 15minutes or more. - massively overpriced. £5.40 for 15 minute journey -overcrowded. Never any free seats and dedicated bicycle spaces always full of pushchairs, luggage and passengers. -staff ranging from clueless to downright rude. -terrible customer service. When complaining to them in writing the responses I recieved ranged from… Read Full Review

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★☆☆☆☆

“ Horrible ticket man called Len!!!!!”

Written on: 16/09/2013

Unbelievable, Len was extremely rude didn't give me a chance to talk. I purchased train tickets from crewe station and only realised when I was on a arrivia train that it had virgin trains only on it. Len did nothing but moan I would of happily re-paid on the train and had my money refunded back at crewe but as a result of lens rudeness this did not happen. Also personal hygiene should be taken into account! A man on the train said take his name he was very rude to you! I wrote to complain to… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/09/2013 by Arriva2 (1 review written)

My Dad used to go through Liberty Medical and they were great! He got his supplies on time, every time. He has waited for over 2 weeks to get more test strips! When he called they said they would be sent in a week. They never came and the company was called again. Arriva was told that he had been out of strips for over 2 weeks and that they couldn't send more and would have to wait for another week! This company needs better customer service! Please go elsewhere unless you don't mind waiting… Read Full Review

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★★☆☆☆

“Not enough carriages”

Written on: 18/07/2013

Arriva trains tend to be reliable on the whole. I haven't experienced many cancellations, unlike Virgin trains (which tend to break down) or Midland Trains (which are often short of a driver)so this is an important point. I also like the train staff who are friendly and courteous on the whole. There is, however, one serious flaw in the service. There never seem to be enough carriages. This is particularly noticeable on Saturdays, when many people are travelling to visit friends, go… Read Full Review

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★★☆☆☆

“Pretty Poor Train Company”

Written on: 07/07/2013 by liamwelsh6 (2 reviews written)

I used to get an Arriva train to work every morning, but since the reliability of them and the cost, it was actually cheaper and more efficient for me to learn to drive. Despite the fact that i was paying #5 a day for a 15 minuet train journey, the quality of travel was also pretty poor. i would rarely get a seat on the weekday morning rush hour 2 carriage train, and if i did manage to find a seat, there are more worthy applicant on the train that i happily give my seat to. The train would… Read Full Review

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Airwolf21's Response to liamwelsh6's Review

Written on: 10/11/2013

You should know better than to comment about NR or it's clients, in this case ATW as you're in breach of contract. Read the staff handbook.
It isn't up to ATW to get new trains, that's down to the DFT and Welsh government.

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★★★☆☆

“NOT BAD LITTLE SPRINTERS”

Written on: 18/06/2013 by johnwataboy (11 reviews written)

Not a bad little service from Gloucester to Cardiff. Much quicker and more comfortable than by National Express or stagecoach. Just a couple of pounds dearer makes it well worth it. Good scenery along the River Severn through Westbury on Severn and onto Chepstow. Next stop Newport and Cardiff. A great ride… Read Full Review

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★☆☆☆☆

“Poor & Inadequate Service”

Written on: 18/03/2013

Several weeks ago I booked Arriva return train tickets from Colwyn Bay, North Wales to Cardiff Central. Outgoing at 1.30 pm Friday 15th March 2013; return Sunday 17th March. My husband is disabled and in order to minimise difficulties I organised advance bookings with reserved seats. The 2 carriage train was 27 minutes late arriving at Colwyn Bay and it was nearly impossible to access the doorway due to the number of passengers standing with luggage in the foyer and in the central aisles. Numerous… Read Full Review

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★☆☆☆☆

“HEALTH AND SAFTY”

Written on: 05/02/2013

I was on the 15.22 service from cardiff to bangor n.wales my detination. i had a seat thinking it was going straight through, then i was told they were taking some garriages off at shewsbury,and was told to move to the2 garriages in the front...the train was over crowded..i had difficulty moving because i have had 2back operations i was pushed ..and shoved and to make thinks worse. I had to sand allthe way to chester and then bangor.the journey was horendous..people were like cattle been shoved… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 17/11/2012 by troggs (1 review written)

Went to Cardiff Friday 16thNov to see Wales game,onthe Ebbw Vale line.Never ever again, No extra carriages were put on, we were like cattle on there. People just kept piling on,wheres your health and safety arriva. Will never travel on that train again. We paid for returns,but couldnt face the journey back,so therefore more cost to have taxi home. Whats it allabout arriva money,money.money. It should be safety, there were children on that train… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 14/11/2012 by LeeRoy65 (1 review written)

I would like to share a small section of a complain I recently sent to Arriva Trains Wales. I am still waiting for a response. A friend also complained over 2 weeks a go and still hasn't heard anything. I said; 'The service that you provide is both dismal and appalling, and the fact that you can justify charging such extortionate prices for that service is a feat only surpassed by the woefully inadequate communication skills of your incompetent and under trained staff. I am seriously… Read Full Review

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★☆☆☆☆

“A Joke!!....”

Written on: 04/10/2012

As a student the train times are paramount to me as i have to travel over an hour away on the train to get me to my university and lectures on time!... With the price of the train ticket on a student loan you can imagine money is tight... This morning train 7.34 was canceled with no other train layed on to make up for the canceled train...not only did i miss my 1st maths lecture the next train scheduled at 9.08am turned up at 9.22am ...After waiting almost 2 hours in the cold and rain for a… Read Full Review

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★★☆☆☆

“On a Sunday we have the Arriva Trains Wales services,...”

Written on: 22/08/2012

On a Sunday we have the Arriva Trains Wales services, much to the dislike of me and many other passengers I bump into. Went to Wolverhampton to buy a pair of new trainers and went by train, and once again the train itself was very run down and tacky. It also goes alot slower then the London Midland ones on a Mon-Sat situation, and the conductor was also very money grabbing and done nothing to assist anyone on the train, unlike the London Midland staff, who appear very well looked after. The… Read Full Review

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★☆☆☆☆

“Trolley Catering Service”

Written on: 28/04/2012

Everything on the Trolley Catering Service seems to be index linked to Zimbabwe's inflation rate. The prices are ludicrously inflated. If I was you I would bring your own supplies of food and drink and when the trolley arrives, get them out and wave them to the "Trolley Dolly" and laugh at them as I now do. You'll get no commission out of be you robbing Bar Steward… Read Full Review

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★☆☆☆☆

“Very Rude”

Written on: 23/07/2011 by mexus1 (1 review written)

I was appalled with the rude and intimidating attitude by the conductor (Michelle) on my courney from Chepstow to Cardiff Central Station. I had bought my child return ticket at the station. During the ticket inspection and asked to see my ticket. As i am near 16 I was expecting that it was possible that I would be questioned about my age and had brought a photo copy of my passport with me. She asked me my date of birth and I told her; she then proceeded to tell me that I was lying and that I… Read Full Review

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★☆☆☆☆

“I have the unfortunate pleasure of having to use...”

Written on: 13/08/2010

I have the unfortunate pleasure of having to use Newport Railway Station 5 days a week to commute to work and have to say that on average i am late 4 days a week due to delayed trains. The staff are very rude and have a real bad attitude towards passengers. I have written a few letters of complaint regarding the staff but never get a good response. I was at Newport Railway station about a week ago and picked up a leaflet promoting www.arrivatrainsnails.co.uk which is a site dedicated to shaming… Read Full Review

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Guest's Comment

Written on: 30/07/2011

You intened to travel and not pay the correct amount, its like picking up two things in a shop and only paying for one

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