Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10354
85% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“refunds not possible avoid booking.com”

Written on: 08/03/2017 by crossman2273 (1 review written)

it is easy to book but impossible to get a refund if plans change and booking.com flat out lies. They provide the ability to request a refund and they claim they will consult with the hotel for approval . I called the hotel I visit often 5 days prior to the reservation and explained the unexpected circumstances that required I cancel. The hotel management said they would allow a free cancellation if bookin.com called to request a free cancellation . 2 weeks after requesting the… Read Full Review

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★★★★☆

“PRACA 66 Guest House Porto Portugal”

Written on: 04/03/2017 by 270Taylor (1 review written)

Recently returned from Porto and would highly recommend the above Guest House. A lovely and very helpful owner, great location, public transport links, immaculate accomadation, a real feel good experience in a very nice and interesting city, … Read Full Review

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★☆☆☆☆

“I was recently vacationing in Cartagena, Colombia and...”

Written on: 02/03/2017

I was recently vacationing in Cartagena, Colombia and used Booking.com to find 2 hotel rooms. We were able to make reservations and pay for the rooms as you would expect booking something online. At 1:30am of the day we were supposed to check into our hotel, we were sent an email advising us that the deal we had booked was sold out. The usual BS apology was given and advised to go back on the site and book another accommodation (we only saw this email in the morning about 8:00am, within a few… Read Full Review

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★☆☆☆☆

“honoring lower price??? Do not believe tem”

Written on: 26/02/2017 by JaquanChase310 (1 review written)

Booking.com does not honor a lower price. IF you make a reservation they will take your money immediately and if on their site they advertise a lower price (which it can go down over $100.) they will not honor it. I will never use them again. … Read Full Review

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★☆☆☆☆

“Misleading when I looked for accommodation on Tourist site”

Written on: 26/02/2017

They offered around 40 properties, scores weren't great so we booked the dearer one with good score. Disappointed on arrival as there were no pubs or restaurants near, we had to get a taxi again. We cancelled the remainder of our stay and checked in to a B&B near the restaurant that we liked. It was 40% cheaper than the other one but what shocked me was when I asked the host why the property wasn't listed on Booking.com for us to reserve a room she told me that it is listed but that's how… Read Full Review

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★★★★★

“Great management”

Written on: 22/02/2017 by JohnBeckyHylant (1 review written)

Staying there was like staying with family without kids. Great to sit and talk with other guests. Do not say no to management helping you, they wont listen. They pretty much do anything you ask and pick up on a lot of things you don't ask for. Small breakfast porch encourages interactions with others. This is not continental breakfast. Breakfast is off a menu. Location is close to all the night life but when you close the door you don't hear anything. This is the most we have ever spent for a… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE - AVOID”

Written on: 15/02/2017 by HadleyAbbott (1 review written)

These are sharks. Do not be misled into using them. There is no customer service whatsoever when you have issues. I've had 2 times with them 2 issues and they will not address anything… Read Full Review

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★★★★★

“Easy to use”

Written on: 13/02/2017 by Brodya237 (1 review written)

I've used this site several times and have always been satisfied with my booking. When I had questions re hotel booked they were dealt with promptly. When I had to cancel a booking it was dealt with immediately, no problem or charge. Will continue to use… Read Full Review

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Alenthompson's Comment

Written on: 21/02/2017

Totally agree! Great service!

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★★☆☆☆

“rip off Hotel.”

Written on: 12/02/2017 by Templeton210 (1 review written)

I stayed at the Holiday Inn London Bexleyheath. On th 20th and 21 jan 2017. My complaint is about the room and free wifi and parking. First the gate to carpark was not working and had not worked for weeks, so any one could drive in or out. Next The free Wifi did not work at all for the whole of the first day / night.Now the room what a mess the bath room was filthy with mold every where. The bath shower did not work at all as hose was split. So I reported this saturday morning and was still not… Read Full Review

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★☆☆☆☆

“Why don't you listen?”

Written on: 12/02/2017 by Alainak201 (1 review written)

I recently tried to book a rental house in Carcassonne. Everything was fine until I had to enter my credit card details and was unable to do so. I contacted booking. Com and explained and they said perhaps my credit card was full or I hadn't any money in the bank. I wrote again saying that wasn't the problem. The problem was that I had been unable to enter my details in the first place. I got the same response. I wrote a third time saying you are not listening to me. There is a problem with… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!!!”

Written on: 11/02/2017 by MaxMacGregor392 (1 review written)

BOOKING.CON is what they should be called. I was looking at some accommodation on their site and was looking for the part to include a pet on a booking. As I was clicking through and without putting details of my party or payment somehow I end up booking accommodation I was simply looking at! I cancelled this immediately only to be informed I would be charged the full amount of the booking. Phoned customer service, who are entirely condescending and unhelpful. Apparently its going to cost me… Read Full Review

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★☆☆☆☆

“DO NOT USE Booking.Com!”

Written on: 10/02/2017 by xkDaly347 (1 review written)

They are not upfront about policy to charge immediately and will not support change in hotel stay when needed. I will never use this site again.  I can not use hotel room but they will not cancel reservation and refund money. I was not made aware of this until after room was paid for. Do not trust booking.com site. … Read Full Review

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★★★★★

“Excellent, Spotlessly Clean, Owner so Kind and Polite.”

Written on: 31/01/2017 by Susanlunnon12 (1 review written)

Schofield Guest House is so unique, the Owner is very kind and understanding. The Property is spotlessly clean, if there is a problem the owner will sort it immediately and does not make a problem of it. The Breakfasts are fantastic, the Owner will go out of her way to allow her guests to have whatever they chose. I cannot find any faults at all with Schofield House. The beds are very comfortable, rooms are spotlessly clean, with heaters in, for those cold days/nights… Read Full Review

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★☆☆☆☆

“if i could give lower than 1 star i would - fraudulent !”

Written on: 30/01/2017 by Liliana313 (1 review written)

i was looking to book a holiday to Rome and went on a website where I put in flight details and then a search for a hotel - this website redirected me to booking.com to look at hotels - I booked it and within 30 seconds realised I had not been asked for flight details - so cancelled the booking in less than 1 minute from when I had made it. I emailed booking.com immediately and explained that I had been redirected from a website that I had been putting in flight details on - after several days… Read Full Review

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★☆☆☆☆

“No room even with confirmation #”

Written on: 28/01/2017 by Branoli (1 review written)

On November 15, 2016 we made a reservation for the Super 8 in Lewistown MT for January 27th. Upon arrival at the motel we were shocked to find that they didn't have a reservation for us even though I had the confirmation with the confirmation number on my phone. The desk clerk called Booking.com and was told that they had tried to send the reservation several times and it didn't go through so they tried to e-mail it and that didn't go through either so apparently they just dropped it. We… Read Full Review

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★★☆☆☆

“Sliding from good to bad unfortunately”

Written on: 24/01/2017 by britishconsumer (19 reviews written)

Booking.com was our first indulgence in holiday website booking, thus I ventured into it rather cautiously but have been happy with it for several years. Recently, we notice it's website has become more slip shod and prices have differed slightly between the booked and actually paying stage at the hotel, though the difference was not significant to moan about. However, when we booked our next holiday in Saigon due for March later this year, booking.com really let us down. We were recommended… Read Full Review

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★★☆☆☆

“Price match guarantee ”

Written on: 22/01/2017 by KieranHoughton (1 review written)

I booked through booking.com and then checked in tripadvisor. I found the same hotel much cheaper via Agoda. But booking.com would not price match as it was a non refundable booking! BEWARE OF THEIR PROMISES.AND ALWAYS CHECK WITH TRIPADVISOR BEFORE BOOKING… Read Full Review

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★☆☆☆☆

“Not to be trusted.”

Written on: 14/01/2017 by Campbelldr189 (1 review written)

After booking 3 nights in Miami I received an email stating Booking.com has made an error in the price and the correct price was 3 times the confirmed booking price. They referred to their T&C's and refused to honour the original price. No compensation was offered for the distress caused. Very poor English grammar used in their correspondence. So, if you think you have a confirmed booking, you may not have with Booking.com… Read Full Review

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★☆☆☆☆

“Customer service rubbish.bottom line only after your cash”

Written on: 12/01/2017 by BreannaMonahan96 (1 review written)

Had problems with a hotel ibooked with these about over charging . They didn't do a thing to help. Use another trusted websites… Read Full Review

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★☆☆☆☆

“Booker BEWARE!”

Written on: 11/01/2017 by am2039 (1 review written)

My husband booked a surprise trip for my birthday but there was a scheduling conflict so I needed to make a change to the dates. Booking.com was NOT helpful in any way.... Sure, their website states that you can make changes... no problem... Don't believe it. I started by going to our booking and clicking the link to make a change however, that would just bring me back to the home page. I then called the customer service number and asked if they could help me make the change. I was told… Read Full Review

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