Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
9921
88% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“GRIM EXPERIENCE”

Written on: 19/03/2015 by Amarish467 (1 review written)

Replace great expectations with GRIM EXPERIENCE For 3 night stay No comfort, disturbed sleep, poor customer service Starchy scratchy sheets, tepid to scalding shower Hard lumpy mattress, shaky wooden bed Irritating drunken guests all allowed to party in opposite room (when complained twice mgt asked them to tone it down, they were not asked to go back to own rooms) despite being 4.30 in morning !! Three times FIRE alarm off in one night 10.30, 2.45, 3.15 (no explanation from… Read Full Review

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★☆☆☆☆

“Best Price Not Guaranteed”

Written on: 18/03/2015 by Fernandez446 (1 review written)

i booked my hotel with booking.com as I felt confident that their Best Price Guarantee provides assurances that they offer the cheapest price. Just an hour after completing my booking I stumbled across the same hotel on the same dates from a different booking website for 20% less than it was on booking.com. I immediately contacted booking.com to take advantage of their guarantee promise. After a short time they replied telling me that I could not claim the difference in price because of a minor… Read Full Review

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★☆☆☆☆

“Motel 6 St. George, UT.”

Written on: 18/03/2015 by Corcoran356 (1 review written)

This place was unclean. The towels were liberally stained. The surrounding rooms tenants were loud and inconsiderate well into the night. Also, they evidently had an agreement with the local police department which allowed police trainees to practice intimidating customers with police dogs. If you think you have a reasonable right to privacy, you would be better off anywhere other than here. Furthermore, if this is representative of a company-wide attitude I suggest you avoid this motel… Read Full Review

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★☆☆☆☆

“Big Disappointment”

Written on: 17/03/2015 by 129Cleveland (1 review written)

I have booked throught this webpage a Villa on Boracay island. When i arrived there with my family, nobody at the reception knew about the reservation and said that its fully booked! So we had to look for another accommodation on the spot, with 6 months old daughter in extremely hot environment. Never again Booking.com, i will never forget what vacation you have prepared for me and my family. Very big disappointment… Read Full Review

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★★☆☆☆

“Price guarantee”

Written on: 15/03/2015 by bobbie11111 (1 review written)

I used booking.com today and trusted that I could easily contact them if I found a cheaper price. A few minutes after booking I did find a cheaper price for the exact same date, place, and type of room etc. I tried calling the number that was posted on their site, but was on hold for over 30 minutes. It is way too difficult to contact them, so I will not be using them again. I book for my whole family many times a month. I just do not have the time to wait around for them to answer their phone… Read Full Review

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★★★☆☆

“book with hotel directly”

Written on: 15/03/2015 by Sheehanti437 (1 review written)

WE have always found it best to call the hotel directly as only they can answer your questions. There is no need to be bounced from "customer service rep to customer service rep" as usually all they do is read from a script when answering questions. Also if there are any specials or discounted rates they are the ones to ask, most travel sites are only interested in, is their commission… Read Full Review

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★☆☆☆☆

“Hotel charged me --in spite of promise to the contrary !!”

Written on: 12/03/2015 by Boydds369 (1 review written)

On the booking.com website, the Italian hotel specified that there would be no booking charge, deposit or cancellation fee for the room for at least 45 days. My trip is months away (captured screen grabs). Within three days my bank account was charged the full cost of the room. I immediately brought the charge to the attention of booking.com customer service, in writing. They asked for a screen shot of my bank account with charge listed, with certain info showing but still secure. I provided… Read Full Review

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★☆☆☆☆

“No guarantee for hotels”

Written on: 11/03/2015 by 273Kidd (1 review written)

They just doesn t give any warranty to hotels they are just after customers...no matter how crazy they are. Using this system a customer can: book without paying damage the hotel without paying cancel the booking without paying no show without paying receiving false review, they approve false reviews … Read Full Review

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★★★★★

“Will always use to book hotels ”

Written on: 09/03/2015 by mark2828 (10 reviews written)

I used to use some other well known comparison web sites to book hotels or phone the hotel direct to book , but for the past few years booking.com has been my default choice for any hotel stay that I need I have used it to book hotels in a number of different places through the UK and never had an issue using the service and always getting a very good room rate compared to other sites and hotel web pages Easy to manage your booking via the account page on the website , I like the fact you… Read Full Review

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★★★★★

“Three Week Stay”

Written on: 06/03/2015 by Thelie (1 review written)

I stayed at the Premier Inn, Milngavie for three weeks during September/October 2014. I am seventy, travelling alone, with business in Glasgow. During my stay, I had not one complaint. The Reception staff were wonderful - lots of local information re shopping, public transport, libraries, churches. The housekeeping staff were very efficient and the room was always clean and serviced in a timely manner. Always plenty of tea, coffee, milk, toiletries and towels. Everything worked. Most… Read Full Review

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★☆☆☆☆

“customer service is not good”

Written on: 03/03/2015 by sakkban (1 review written)

I had a problem with writing a review for two of the hotels I stayed in last year. I will not go into details as this was discussed in great length with the support. Eventually though, after many promised and tossing me around, the problem was never fixed and they just decided to forget about it. I love the site, or more precisely loved it before. It was fast informative, offered good options and the statistics page were great. Sadly it is getting heavier and heavier and the new statistics… Read Full Review

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★☆☆☆☆

“Malibu apts Perth Australia”

Written on: 03/03/2015

Misleading advertising on Booking.com website. Was very disappointed in accomodation. Pictures show modern updated apts, and also somewhat shabby looking apt pictures. We booked for a week and after one night, would have found it too depressing to stay there !!Yes we got the shabby, tired, in great need of updating apt. Not asked to write a review on booking. Com which is the site I booked through, but asked to review on Google. Only positive point, apt was clean. Be careful when booking, they… Read Full Review

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★★★★☆

“Old mill bath”

Written on: 02/03/2015 by Bathhalf (1 review written)

Very nice , stayed for bath half marathon, had lovely relaxed meal in resturant great food and service , close to bath we got a taxi due to daughter running but easy walk on a nice day, lovely views m great breakfast, Only bad point daughter said was abit noisy when hen party returned ! Would stay again for next year and will book soon for bath half marathon weekend , the hotel let us stay on their CarPark until the run had finished on the sunday which was all good… Read Full Review

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★☆☆☆☆

“booking.com is cheating and unbehaving a lot!”

Written on: 27/02/2015 by cnMcGuire457 (1 review written)

First of all: booking.com does not do bookings - it forwards them automatically by IT to the hoteliers... Because they want to have a direct handcuff for the customer, they confirm at once - in the name of the hotelier - regardless, what the hotelier wishes. Their published informations are not checked - or other wise from fairly irresponsible people in charge - because almost nothing is really completely right. It is THEM to make up the advertisements texts - NOT the hoteliers. Just vice… Read Full Review

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★★★☆☆

“Beware of unprocessed cancellation refunds”

Written on: 25/02/2015 by WestcoastMIke (1 review written)

I am frequent traveler that has used Booking.com dozens of times (Genius level). Before this incident, I highly recommended this site to my friends (5/5). However because of my recent frustrating experience, I will be looking at other hotel booking sites. 4 months ago I booked a hotel on Booking.com, then cancelled 2 weeks later. It was a sizable deposit (two rooms) so I checked my statement, no refund after one full billing cycle. Contacted Booking.com, they told me to contact the hotel… Read Full Review

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★★☆☆☆

“Do not trust booking.com”

Written on: 23/02/2015

I highly recommand that you reserve directly with the hotel of your choice and be aware to use only Booking.com for hotels list and prices, the raison is that somme infos are imcompleted, and by reserving on booking.com open the door for extra charges that you didn't expected. Some infos aren't explained or detailed on the website that is why if you call and deal directly with the hotel you will know exactly what you will pay for and what will you get for what you pay. I did personnaly… Read Full Review

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★☆☆☆☆

“Buyer beware!”

Written on: 22/02/2015 by Neve74 (1 review written)

Worst booking service ever! Asked for hotel in Chadstone Melbourne got one in Bayswater Melbourne 2 hrs away from the centre of Melbourne. Not counting time getting to train station total journey about 3 hrs! I was in Melbourne for medical treatment, had to cancel the 2nd night at Hotel (thank you kindly Golden Pebbles Hotel for refund) due to the fact that I would never have made my clinical appointment on the Monday morning. I spoke to ” person” at Booking.com and even she said that… Read Full Review

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★☆☆☆☆

“Steer clear of booking Langland Heights and Booking.com ”

Written on: 19/02/2015 by givingityoustraight (1 review written)

Steer clear of booking Langland Heights and Booking.com This booking was a complete disaster. Steer clear of Langland Heights and the customer service the owner will deliver. We booked the property in good faith via booking.com – big mistake! To our cost we found out that Booking.com are merely a middle man and do not take the money so are not accountable for the booking. They hand your details to the owner and just take their cut. Any request we made of the owner about arrival times were… Read Full Review

Booking.comteam's Response to givingityoustraight's Review

Written on: 20/02/2015

Hello,

I am sorry to hear what has happened. I do understand and appreciate that you made your reservation via Booking.com. However, when a consumer makes a reservation through the Booking.com service, a direct and legally binding contract is created between that consumer and the Hotel in question. From the point of reservation onwards, the relationship lies solely between the Hotel and the consumer, and the Hotel remains responsible for supplying the accommodation service. From the point at which you make your reservation, Booking.com acts solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel. In case of requests/complaints, our dedicated staff will always do their utmost to mediate with the booked Hotel in an attempt to reach a satisfactory solution or settlement; however, this also depends on the situation and the cooperation of the Partner Hotel, and a positive outcome is not always possible. I can look into the matter for you again if you wish. Please send your booking number along with a copy of the link to this post to us.

Regards, Andrea
Booking.com Customer Service Team

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Givingityoustraight's reply to Booking.comteam's Comment

Written on: 22/02/2015

Here’s a little 7 point plan

1. Make it clearer what you are getting into when booking on your site . You have no rights whatsoever to cancel

2. Allow customers to pay a small premium should they wish to cancel if the owner is unresponsive. This owner responded to nothing expect a text asking me not to contact them

3. When customers are asked not to make any contact with an owner because its ‘harassment’ – you remove that property immediately!

4. Send me a £600 voucher as a gesture of goodwill to rebook a holiday to replace the one booked with you

5. Get rid of scripted emails and telephone conversions – annoying

6. Stop spamming me every day with emails about the location we never went to.

7. Listen

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★★★★★

“Fantastic Stay!”

Written on: 19/02/2015 by Julianaj493 (1 review written)

The Front desk staff was very professional Helpful,pleasant,welcoming and friendly, Hotel appeared new. Rooms were nice clean and comfortable. Breakfast was wonderful. overall service was great. would love to stay here again and will definitely recommend it friends and family… Read Full Review

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★★★★☆

“Good at the end”

Written on: 17/02/2015 by QuinnCardenas275 (1 review written)

Problems to book on the website but finally it's worth,The webpage isn't fast.....Always!! I booked some nights for the Quick Palace Nantes for 1st time and I arrived and it was closed before the time which appeared on the Booking web, but finally I was very happy, the room was very clean and tidy, bed confortable, new towels every day, incredible a lovely cleaner who spoke English!. Contrary, the receptionist is really so serious, I think he doesn't like his job and hasn't any motivation. I… Read Full Review

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