Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10111
87% of users recommend this

Summary

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★☆☆☆☆

“Poor customer service”

Written on: 25/12/2015 by ykReese113 (1 review written)

Poor customer service. Do not use booking.com use a more reliable, reputable site like expedia… Read Full Review

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★★★☆☆

“Camelot by the Sea, Myrtle Beach, SC”

Written on: 23/12/2015 by chelear (1 review written)

First time booked hotel through this website. The process was very easy but the resort was not good. The resort was nearly empty and I was given room # 1206. Thought at first it would be good room read reviews and felt comfortable until it wasn't. The room was quite dated. As I passed rooms going to my room they were bright with white comforters and cheery. My room was dark and drap with old 1970 floral bedspreads. I opened the door and the room smelled of oven cleaner. I immediately… Read Full Review

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★★★★☆

“Sun Bay hotel Hope Cove”

Written on: 20/12/2015 by Dexter351 (1 review written)

Stayed for three nights from 9 December. Staff were very helpful. Food was great and a lovely location.Room overlook the sea. Will be booking again… Read Full Review

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★☆☆☆☆

“UNRELIABLE NEVER USE THIS WEBSITE”

Written on: 18/12/2015 by WestonHealy1963 (1 review written)

1- the so called lower price guarantee is in fact the same price you get when you call direct 2- you are charged if you cancel less than 3 days before whereas most hotels don't even have that policy. And it doesn't warn you All it says is that you don t get charged until you get there!!!! 3- if you have a problem nobody ever calls you back you are left with endless calls to make that you pay roaming for! I ended up being charged a room for one night when I booked it by mistake and called… Read Full Review

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★☆☆☆☆

“confirm reservation no available”

Written on: 14/12/2015 by xdDavis51 (1 review written)

I reserve a property and they confirm, days later send an email tell me thats not is available, they made promises their going to resolve and the do not nothing, just apologize and send others property and tell me check is available. Iam frustated and angry, they do the same thing to my sister… Read Full Review

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★★★★★

“Cumberland and Montclare, Llandudno”

Written on: 14/12/2015 by Raiden78 (1 review written)

A very comfortable stay. Warm room with bath Very helpful in forwarding a forgotten item promptly to us. I recommend this Hotel. It is relatively small and therefore friendly. It also has the benefit of off road parking… Read Full Review

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★☆☆☆☆

“Terrible Hotel - BEWARE!!!”

Written on: 03/12/2015 by Brendane72 (1 review written)

I've never been so disappointed in a hotel experience. This hotel staff and management almost ruined my trip to the beautiful island of Florianopolis. I flew 6,500 miles from Los Angeles to come to Floripa and stay in a 5-star resort. Haha, 5-stars. Well here's the story. My cousin and I are gringos from LA and had been staying in Leblon in Rio De Janiero for 4 days. Amazing experience. On Friday morning, we fly into Floripa and arrive at il Campanario at 3:00 PM. Check-in is a disaster… Read Full Review

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★☆☆☆☆

“Refund anybody?”

Written on: 03/12/2015 by tlBond116 (1 review written)

Has anybody ever got a refund from booking.com because of their lowest price guarantee? Just wondering?… Read Full Review

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★★★★★

“Amazing Awesome Cheap”

Written on: 02/12/2015

Hi I recently stayed at Black Tulip Hotel (Istanbul) and I would recommend this hotel to everyone. I want to say that Ali, Cuma and Önder were very wonderful from start to finish. They provided an exceptional service and made my stay very pleasant. The staff were available 24/7 and we're always a willing to help. I was reading the brochure and it said they make you feel like a sultan but I really think the way I was treated at this hotel by the staff was a lot better. The location of… Read Full Review

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★★★★★

“Never had a problem”

Written on: 02/12/2015 by Lanezv117 (1 review written)

Have booked many hotels with booking.com. mostly European or Asian. You must always read the fine print when you deal on line. I have changed, altered or canceled reservations, never a problem. I often book with a reservation that requires no deposit and you can cancel up to 24 hrs ahead. Just keep track of your reservations at the booking.com app. They are definitely my go to site. I sometimes make 2 reservations for the same place and do a little research,then cancel one. They always… Read Full Review

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★☆☆☆☆

“Non existent Customer Service”

Written on: 25/11/2015 by Jayleen81 (1 review written)

Rang them with 2 different problems over the last couple of months. Promise of call backs never materialised. Just gave up as life is too short. They take your money but provide no service… Read Full Review

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★★★★★

“DAMAC Maison Dubai Mall”

Written on: 24/11/2015 by 116Moody (1 review written)

Quando vi a publicidade do hotel pela Internet, pensei para comigo... deve ser mais um hotel com fotografias antigas... os quartos já não devem ser ter a mesma qualidade. Como me enganei, A Damac Maison Dubai Mall tem apartamentos lindos, limpos e com muito espaço... mesmo nos apartamentos de um só quarto. O pessoal é simpático e sempre muito atenciosos. Uma mais valia do hotel: o WI-FI gratuito e o transfer dos hospedes do hotel para o Dubai Mall e vice-versa de hora a hora. … Read Full Review

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★★★★★

“Lovely Friendly Welcome.”

Written on: 22/11/2015 by Jeww (1 review written)

Very clean bright room. Great breakfast. Plenty of choices. Very helpful staff. Relaxing atmosphere. Great place for exploring Somerset… Read Full Review

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★★★★★

“Above and Beyond what we expected!”

Written on: 17/11/2015 by TravelerUSA (1 review written)

I recently booked a stay at the Chiconomy Suites in Istanbul ,for my cousin& her two small children, on line. Nervous at first as she was alone in a foreign country. I was blessed to find the staff and especially Mehmet Aygen of the lodging facility, such wonderful help. They helped in every way from the pick up at the airport, to helping with direction about town, to the drop off and everything in between. Including reassuring emails and texts- the extra step to reassure me they arrived… Read Full Review

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★★★★★

“Old Success Inn Sennen Cove”

Written on: 15/11/2015

Excellent location, very friendly and helpful staff.Lovely homely feel in main bar.Room had recently been upgraded to a very high standard.Not sure about bath/shower being in bedroom.This was the only fault if you could call it that. Food was of a very high standard,as was reflected in numbers eating… Read Full Review

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★★★★★

“Tea time ”

Written on: 08/11/2015 by KellyNorth215 (1 review written)

My wife Had a voucher for "afternoon tea with champagne" to celebrate her "80th" birthday. We came on Wednesday afternoon 4th November. We would like to say how much we enjoyed the whole experience and the staff were all very helpful. Again many thanks. … Read Full Review

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★☆☆☆☆

“Don't book with these people!”

Written on: 08/11/2015 by Walshjm361 (1 review written)

Booking the reservation was ok, but we were traveling with friends and they wanted their own room. Booking only showed one room left so they had to go somewhere else. I WOULD RECOMMEND PEOPLE CALL THE MOTELS DIRECTLY. When we got there,we were told to cancel and change our reservation we would have to talk directly to booking.com. Phone service did not work well in the Yosemite area and was disconnected twice, so I have to use the motel phone. I did and waited on the line FOR ONE HOUR AND 5… Read Full Review

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★☆☆☆☆

“Aggressive and unfriendly communication.”

Written on: 08/11/2015 by Bennettkk287 (1 review written)

Tried to resolve an issue with their service personnel but was lucky to get 2 words in. I was in the wrong as soon as I said 'hello'. Very traumatic experience; they have absolutely no intention of trying to make things right. Any perceived savings advantage gained over 2 years of experience with Booking.com was lost in one single transaction. In future will go to any lengths to avoid using their service. It's just not worth it. … Read Full Review

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★★☆☆☆

“Change of a booking made difficult”

Written on: 07/11/2015 by 441Suarez (1 review written)

booking.com makes booking easy. To change a booking is made hard. I made a hotel reservation recently. This was easy. Then travel plans changed, as they occasionally do. The booking.com website would not allow altering dates. A message sent to bboking.com was forwarded to the hotel. Hotel says changes need to be made via booking.com. It is one of these "royal run-around" situations. It seems easier to use booking.com as a price comparison tool and book with the hotel directly… Read Full Review

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★★★★★

“Mad monkey hostel”

Written on: 06/11/2015 by mollyd (1 review written)

such a great experience! Best showers I have ever seen in a hostel! Super friendly staff. Would definitely go back!… Read Full Review

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