Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10140
87% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“Beware cancellation policy”

Written on: 11/02/2016 by girlgonesouth (1 review written)

Warning, beware of booking.com cancellation policy. I made a hotel booking 7 months ahead and within 27 minutes cancelled the booking. The hotel then took the full amount from my card that day, when I asked for my money back as I had immediately cancelled, and they had lost no business or time requiring compensation, they replied they strictly adhered to this 'policy'. These are terrible customer conditions. Booking.com take no responsibility for such problems, and are a booking platform for… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 11/02/2016 by NTweedale (1 review written)

Booking.com have a deep-rooted lack of customer care and do not take any responsibility for the bookings made through their website. After 3 months I am still waiting for a response to my letters to their CEO. Think twice before using them - web search "Booking.com complaints" for tales of woe in abundance… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 11/02/2016 by Nicholson149 (1 review written)

In November of 2015 I stayed at the Holiday inn Antwerp booked through booking.com. To say that I am really disappointed and angry that months later I am still waiting on either or both to refund 599 euros taken off my card to be refunded as I was double charged and some £40.00 that I was overcharged, would be an understatement. I have sent all the info they have asked for 4 or 5 times and the hotel admitting to human error at check out. I still have no settlement. Looks like I will have to… Read Full Review

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★★☆☆☆

“very poor accomadation”

Written on: 07/02/2016

we stayed at Burwood manor in Wanganui for a night the room was in very poor condition and was very unclean with dust on blinds mold on windows and spider webs around the windows so was very unsatisfied with the quality of this motel and would not recommend it to anybody… Read Full Review

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★☆☆☆☆

“Stolen coat”

Written on: 04/02/2016 by Jeannie_I (1 review written)

Yes, I made a mistake. I overslept and was in a rush to get to the airport in Las Vegas and left an expensive coat in my room. My phone was dying so I had my roommate call the hotel. No one turned it in. Called security and risk management when I got home, and filed a police report. No response from these people. Beware, tourists are easy pickings… Read Full Review

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★★★★★

“Practical”

Written on: 03/02/2016 by ikPage340 (1 review written)

Excellent site more practical to the need of the customer… Read Full Review

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★★★★★

“great place to stay”

Written on: 02/02/2016 by NJROY (1 review written)

the best deal at exit 407, very clean room. Great breakfast,friendly staff. Restaurants close by, can not ask for more. I would stay at this place again… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 28/01/2016 by Libby487 (1 review written)

We had to cancel a room because of the snowstorm on the east coast. The agent we spoke with was in Mexico. He acted like he knew nothing about the snow and refused to refund our money. We went round and round with him and was put on hold 3 times for 5 minutes each in a 30 minute conversation. We had to get another agent on the phone because of being put on hold so much. She said she called the hotel directly for the refund and no one answered the phone. Have you ever called a hotel and no… Read Full Review

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★★☆☆☆

“Not the greatest customer experience”

Written on: 26/01/2016

I booked a holiday through booking.com to go to the lakes for my husbands birthday. It was a prepay deal, paid in November. Due to flooding in December the hotel couldn't take our booking any more and booking.com issued a cancellation notice together with a promise of a full refund(which was absolutely fine, you can't predict a flood).I completely understand that the site is a third party agent but when I rang booking.com today in order to chase the refund that we still hadn't received (we… Read Full Review

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★☆☆☆☆

“dont do it”

Written on: 25/01/2016 by Rihannar143 (1 review written)

place was filthy, counters were dirty, shower wasn't clean or just stained dirty, bed spreads, both of them had big burn holes in them, carpets are old and gross, tv, well there were 14 channels, wifi doesn't work, had to use the hotspot on my phone, when we first came in we had to keep the door open to get rid of the strong pot smell in the room, toilet would not flush. I really don't recommend this motel to anyone, especially for what we paid, horrible experience. oh lets not forget the folks… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 22/01/2016 by Ernest7 (1 review written)

I recently used this website to book a hotel in London. I received the confirmation email which according to them was all I needed to ensure I had the booking. One week later I received an email telling me they had cancelled the booking due to a pricing error on their part! They told me the Hotel wouldn't honour the price/booking but when I contacted the Hotel direct they said it was down to booking.com not them. This has been a terrible experience and due to no fault of mine! I will never… Read Full Review

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★★★★★

“Very good site!!! I use for a long time! I recommend...”

Written on: 21/01/2016 by vvLeslie16 (1 review written)

Very good site!!! I use for a long time! I recommend to all!!!… Read Full Review

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★★★★★

“Pizza Pazzo Iasi,Romania”

Written on: 19/01/2016 by AdelynBlack192 (1 review written)

I was today, 17 th january 2016 at Pizza Pazzo Iasi, Romania with my husband to eat a pizza,. because I ate many times pizza there and it was ok.But today....what can I say? Today I was waiting about 45 minutes to have my pizza, the pizza was the worst pizza I ever ate in my entire life!!!! THE WORST! If you care about your money and your time do not go to Pizza Pazzo ever! The dough was green, above the pizza was dry, the ingredients was the cheapest and the bad quality.I suppose that they put… Read Full Review

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★★★★★

“great place to stay at, when in bridlington”

Written on: 17/01/2016 by elton07 (1 review written)

we have just returned from a 4 night stay at the Kilburn guest house in Bridlington , and I must say it was a great experience, the owners could not have treated us better, the room no 1 was beautifully decorated to a very high standard and was very spacious also the on suite provided plenty of space to move around. all in all great place to stay and at a great price well done … Read Full Review

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★★☆☆☆

“hotel”

Written on: 16/01/2016 by KathyRhodes (1 review written)

Queens hotela and spa Bournemouth. Needs to be looked into poor functioning of room lights shower, banging pipes during the night, might be clean but not good … Read Full Review

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★☆☆☆☆

“Onety-one apartments cambridge”

Written on: 15/01/2016 by Cullen328 (1 review written)

If you ever go to Cambridge, please stay away from this apartment which is advertised on Booking.com. Ageeesive, rude man who said he was the owner met us. We had waited 50 mins for his arrival. When we commented on wait , he became agressive and told us we could always find somewhere else to stay! We were there as my son had an interviw next day, At 5pm and hundreds of students being interviewed , next day filling up hotels, where do you go? I relayed the experience to Booking. Com. They told… Read Full Review

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★☆☆☆☆

“Bad customer service ”

Written on: 15/01/2016 by zgCahill1947 (1 review written)

I called booking.com to enquire about their price match guarantee as I saw the same accomodation they were advertising on another site for almost half the price. The guy I spoke to was just rude and disinterested from the start. That was my first experience with booking.com and will definitely be my last. Do your research properly and you can find way better deals on other sites… Read Full Review

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★★★★★

“FANTASTIC!”

Written on: 14/01/2016 by AmaniFuller (1 review written)

The Oriental Hotel Apartments, Abu Dhabi. Is nice! fantastic! awesome! I've enjoyed my stay here with my husband, with accessible malls and restaurants. I can recommend this to my friends and family for sure. … Read Full Review

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★☆☆☆☆

“Booked a hotel room in Frejus France from pictures on...”

Written on: 14/01/2016 by NikolasHernandez (1 review written)

Booked a hotel room in Frejus France from pictures on internet site.Showed up at hotel one hour later and found the place was a dump.Could never get my money back from Bookings.I assumed they double booked. would never do business with them again. Lost one thousand dollars Please, stay away.Name of hotel= Les domaines Eucalyptus. Happenned in Oct.2015.Do not deal with them please… Read Full Review

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★★★★★

“I love it, its so simple to use and the app is great. ”

Written on: 12/01/2016 by Ayannav154 (1 review written)

I have always founded the website and the app user friendly. I always trip advise before I book the hotel and generally they have the cheapest price. I have not had one bad problem with them, so I will continue to use them. I liked app which I have just used and it is really simple to use. I cannot comment on the staff as I have always booked it myself online… Read Full Review

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