Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10177
86% of users recommend this

Summary

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★☆☆☆☆

“Keep driving gotta be a better place than this”

Written on: 30/04/2016 by Islandcat1I (1 review written)

Booked room as we got off the highway, said they had only 3 rooms left. Booked a double queen room. Got a single king. Room is so small the bed barely fits. Tv does not work and the phone isnt even plugged into a jack so you can call front desk. First room they gave us was in the process of being painted. We opened the door and saw an upturned bed and paint cans. Wifi is free but so weak, they may as well skip it. I checked the reviews and saw people saying good things, cant imagine where… Read Full Review

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★★☆☆☆

“customer service dry and unhelpful / unimpressed”

Written on: 29/04/2016

After dealing with a "hotel" as they loosely use the term for all rentals they deal with customer service sided with the hotel not the customer at all. Nothing was done to look into complaints. This "hotel" was a private house so there was not a home office or corporate to call and try to hash out the issues. After doing everything on my part as instructed it turned out to be a waste of time. Asked to write a review of the stay so I did. The website then blocked the review from being seen… Read Full Review

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★☆☆☆☆

“Unreliable, poor customer service”

Written on: 25/04/2016 by 423Fanning (1 review written)

Hotel charged me more than my reservation price. I contacted booking.com customer service and got ignorant overly bureaucratic answer from overseas call center agent, making problem worse. Try hotels.com instead… Read Full Review

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★☆☆☆☆

“Hard to give our review on this website”

Written on: 23/04/2016

Thought using booking.com was a good idea for our spring break vacation. Read hotel reviews that were good. Got to the locations and both hotels were old, dirty and staff members were very unhelpful for anything from more towels to knowing anything about local tourist attractions. My suggestion would be booking.com needs to have someone actually go to these hotels to rate them. There is no possible way that was done in either hotel we booked. Will never use booking.com again… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 23/04/2016 by Kadencex42 (1 review written)

No refund policy! First hotel booked was unacceptable; much more rundown and dirty than website led us To believe. After seeing 4 rooms; fridge didn't work, too near unruly tenants ( 1 guy on roof Catching beer!?) , smoky, dirty smell, then a filthy carpet with stained bedding we had to Leave without a refund. No refund policy! Our mistake on booking date; arrived 1 week earlier. Booking.com Downloaded issue on Quality inn so we had to pay for both dates! Cancelling 1week in Advance with a… Read Full Review

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★★★★☆

“Pleasant holiday home”

Written on: 18/04/2016 by Akporhuarho (1 review written)

I and my family of four were in this villa from 6th to 9th, April 2016. The address was difficult to locate but response from manager when we made contact via email, came at speed of light. The apartment is fabulously furnished with modern facilities. Power/water supply was 24/7. Security superb with serene environment, close to everything u could find in Europe. Guest are advised to arrange for car to enjoy their stay. Children love it, we intend to return soon… Read Full Review

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★★★★★

“Birthday celebration weekend”

Written on: 17/04/2016 by Thewatsons (1 review written)

What a brilliant venue. We stayed overnight with 16 other guests. It was for my husbands 60th birthday. We went to the races then had a meal here at The Angel. From the day of booking until our check out we had amazing service. The staff did so much beyond the norm to ensure everything ran smoothly, on the day and during many emails and phone calls whilst I tried to arrange all the extra details. Nothing was too much trouble. The rooms were immaculate and it was the best mattress we had ever… Read Full Review

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★★★★★

“Accomodation”

Written on: 17/04/2016 by Bukkyoluwakemi63 (0 reviews written)

I and my friend from the uk use booking.com to book 11days holiday we choose to stay in TN Budget downtown home lodge. Right from the internet pictures of the hotel facilities where fantastic it was as it is in the internet when we got there.The owner was very friendly to us calling us at intervals to know where we are because we travelled by road from Nigeria meaning she waited for long hours before we got their. Its a place I will recommend for any travellers who want a quiet holiday in a… Read Full Review

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★★☆☆☆

“Rates in Ireland”

Written on: 16/04/2016 by DustinMcClanahan1949 (1 review written)

I have used Booking.com quite a bit in the past and have always been satisfied. However, I Had booked a Hotel without paying and could cancel at anytime so I thought I would check their price against my price. It turns out Booking.com was more than $300.00 higher! I couldn't believe my eyes!!! Anyway, I will stay with my current company for my Hotel bookings… Read Full Review

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★★★★★

“Accomodating”

Written on: 15/04/2016 by AlanHull99 (1 review written)

We've been using booking for all our vacation reservations and we have loved it!! We always know that we're getting the best price. We had a little hiccup with one of our reservations and the hotel wasn't being helpful at all. Booking took care of it and made sure it was no extra cost to us! They understand the importance of their customers happiness… Read Full Review

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★☆☆☆☆

“Accomodation booked but then not available on arrival.”

Written on: 15/04/2016 by MattPound (1 review written)

We made a hotel booking for 3 rooms through booking.com for Vista Rooms in Calungate, Goa. Booking.com confirmed the booking in writing. On arriving at the hotel we were told the hotel had no record of our booking and was fully booked. We were stuck with no accommodation and booking.com provided no help in finding suitable alternatives and have not replied to any emails or notes submitted on their website since. We subsequently had to find a last minute alternative on our own paying double… Read Full Review

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★☆☆☆☆

“website failure caused charges”

Written on: 15/04/2016 by suefeathers (1 review written)

I booked a hotel which could be cancelled . However, the cancel feature on the website did not work. I contacted booking.com customer services to ask them to cancel. They cancelled one night but not the other. As a result I was charged. They offered 50% compensation, showing that they knew they were at fault. I will never use booking.com again after this as bookings are simply not safe if you cannot actually cancel them, even though the booking conditions allow you to. Do not use booking.com… Read Full Review

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★☆☆☆☆

“unsafe ”

Written on: 14/04/2016 by sue6828 (1 review written)

my friend and i have just returned from a not so relaxing break in Poland . we booked an apartment in Krakow via booking.com- wassal apartments. the apartment was supposedly in a residential area and we had to sign an agreement to say we would not make any noise after 11 pm. the entrance to the apartment was pitch black at night and we had to find our way down a long hallway and up 2 flights of stairs . once at the apartment we found it had numerous locks and 2 front doors ... not a good… Read Full Review

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★☆☆☆☆

“Terrible if you are a hotel or a B&B”

Written on: 13/04/2016 by Lawrencecm24 (1 review written)

If you are a hotel or a b&b they deal with you like you are some sort of garbage. The customer service is poor and unprepared. They just think about money and havo no consideratione for the property owners. Also, they take possession of your name, your logo, your pictures and if you wish to delete your b&b from their database, they just ignore you and keep it on their search results. Why do they do so? Because when some traveller search for your b&b on Google, they find booking.com. Hotels and… Read Full Review

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★☆☆☆☆

“Confirmed reservation and they cancelled ”

Written on: 12/04/2016 by SSulli (1 review written)

We booked a week through Booking.com. Received confirmations email. Told a friend where we booked and they booked AFTER us! We received an email saying they canceled out week and gave us other options at 3times the rate! not to mention not the dates we needed. When Booking.com was called the lady was rude and asked why we couldn't be flexible on our dates! Will not use them ever again! If you want your room guaranteed I wouldn't use them either!!… Read Full Review

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★☆☆☆☆

“Antico panada venice”

Written on: 11/04/2016 by Joetomemma3 (1 review written)

Pictures misleading room was very small Breakfast was basic Terrible problem with mosquitos or bugs both me and my friend where bitten alive Staff not accommodating at all God help you if you asked for anything The answer would be no We asked for a soft pillow Yes you guessed it we didn't get one … Read Full Review

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★★★★★

“A hidden gem”

Written on: 10/04/2016 by Wandaingrid (1 review written)

Booked on line for three people (females) and were wowed by the welcome we received from the owner and receptionist. Room was immaculate and comfortable with ample supply of coffee, tea and toiletries. Breakfast superb with varied choices to suit all tastes. All the staff extremely helpful, cheerful and very efficient. No problem in parking. Close to town centre. Would recommend… Read Full Review

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★☆☆☆☆

“Stressful”

Written on: 06/04/2016 by Clifforddm79 (1 review written)

They say you have an actual booking but you do not it happen twice to me going to a hotel and your not in the system..the last time April 1st to the 3rd was it ...you wait on the phone for long periods mine 20 mins to answer then another twelve while they call the hotel...I was on my way to a class for the weekend called hotel to say running behind. Hotel says no reservation...NOT NICE NOR CONVIENT, the hotel suggest do not use bookings thru third party call them directly and they will love to… Read Full Review

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★☆☆☆☆

“Javstraat Studios The Hague”

Written on: 04/04/2016 by Robertson196 (1 review written)

Do not go, these people are theives. Cancelled our booking without letting us know, still took our money, put us up in another chain branch of theirs called Westbroek Park upon our arrival It looks nothing like the pics on their site, shoved all of us in 2 basement rooms, when we disagreed with them, manager became physically violent towards a woman, a man, 2 children, 1 child who was only 3. Police did not help then put us out in the rain in a country we did not know after 12midnight. Very… Read Full Review

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★☆☆☆☆

“Nonexisting communications post-booking”

Written on: 03/04/2016 by Tellieon (1 review written)

Called, texted, voice mailed, emailed Booking.com 9x in 48 hrs to change reservation 15 min after original request. NO response at all, NONE! Is this company a HOAX? Is this a fraudulent business? Can't change reservation or cancel on their web site. … Read Full Review

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