Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10227
86% of users recommend this

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★☆☆☆☆

“ripoff!”

Written on: 09/07/2016 by Maher386 (1 review written)

I booked a room at the golden nugget this year and had to cancel my trip. Well I was charged almost the complete amount but then when I had to cancel, the golden nugget hotel in Laughlin was supposed to return my money back to my account and didn't! I could not get any help from any of these two places and now I am out of my money… Read Full Review

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★☆☆☆☆

“BOOKINGS.com”

Written on: 09/07/2016 by Karlyw458 (1 review written)

Do not use bookings.com . I booked three rooms and got a confirmation for all three of the rooms and the hotel only received reservations for 2 of the rooms and they were sold out by the time I discovered this. It kind of ruined our family vacation. I spend hours as did the hotel trying to figure out a solution. Booking.com did nothing to help and has not responded to em… Read Full Review

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★☆☆☆☆

“My Comments on the Hotel Pennsylvania New York”

Written on: 06/07/2016

I stay in the Hotel Pennsylvania in New York and on arrival the hotel was very busy but seemed very clean and organized. After waiting at least half an hour to book in, arrived at our room only to be very disappointed the bed was meant to be a double it was more like a large single and wasn't even made properly so in the middle of the night we had to re-make the bed. The room was very shabby and the carpets looked and felt like the hadn't been clean or hovered properly in a long time. The… Read Full Review

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★☆☆☆☆

“Bob langham”

Written on: 06/07/2016 by Paultolenaar (1 review written)

Really bad stay scruffy room threadbare towels dirty bedding rude staff on phone would never go back when I complained about my room I was told what do you expect for 20 per night how rude… Read Full Review

Paultolenaar's Response to Paultolenaar's Review

Written on: 08/07/2016

the hotel is mjb langham youve spelled it wrong

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★★★★★

“Excellent company, highly recommend!”

Written on: 06/07/2016

I have booked 16 accommodations with booking.com in the last few years and I could not be happier with their service! It's not just a regular travel agent with the best prices on the market - they genuinely provide good customer service and when things go wrong with the hotel, they don't turn their back on you, like most agents do. I once was cheated by a hotel (nothing in their description matched reality - my bad, I should have read the reviews). The place did not accept refunds but because… Read Full Review

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★☆☆☆☆

“horrible”

Written on: 03/07/2016 by ssArnold469 (1 review written)

When circumstances changed on my trip, they did not want to work with me to cancel the room. I ended up having to pay the full amount for the room even though I was unabled to go on the trip. To that is unfair, and they don't stand behind their company and I will never use them again… Read Full Review

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★★★★★

“Long weekend break”

Written on: 01/07/2016 by 320Briggs (1 review written)

First class accommodation, spotless comfortable room, great breakfast… Read Full Review

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★☆☆☆☆

“Worst Nightmare”

Written on: 28/06/2016 by Fitzsimmonsot427 (1 review written)

I booked a room and then cancelled it the same within the cancellation policy. The room was able to be cancelled and the hotel refuses to refund my credit. Booking.com could not convince the hotel to refund the money even thought they displayed the room as being able to cancel on their website. I have called booking.com three times and they keep saying it will be escalated but nothing has been done. They do not stand by their policies. DO NOT BOOK… Read Full Review

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★☆☆☆☆

“Money Hoarding”

Written on: 27/06/2016 by Chandler143 (1 review written)

I booked online using bookings.com and I have never been more sorry. The first 2 times it went well and it was not until my third booking that it all became a painful experience. I cancelled one of my bookings that offered free cancellation so the payment of more than $1000 dollars should have been credited back to my account. Instead nothing happened. When I contacted them after waiting for 2 weeks or so, they wanted proofs from me that amount was deducted from my account! I provided them… Read Full Review

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★★★★★

“Best Hotel in Rome”

Written on: 26/06/2016 by Leannab (1 review written)

My husband and I stayed in the hotel for the first 4 nights of our Italy, London and Paris tour. It was the BEST hotel we stayed in compared to the 6 others we stayed in throughout our tour of Florence, Venice, Assisi, Sorrento, London and even Paris. The staff was SO friendly! The location was very good and we felt very safe. The breakfast was very good. The entire staff was excellent - especially the person I dealt with . Thanks to the person I dealt with for making our stay extra… Read Full Review

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★☆☆☆☆

“Worst hotel I've ever stayed ”

Written on: 25/06/2016 by MaximillianKelley427 (1 review written)

The location was perfect but the hotel was absolutely awful dirty Windows bed was so uncomfortable staff don't seem to care would never recommend this hotel ever… Read Full Review

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★★★★★

“Booking Penvith Barn`s Guet house”

Written on: 23/06/2016 by milley1 (2 reviews written)

We recently stayed at Penvith Barn`s in Looe in Cornwall via Booking`s .com it was our our first experience using yourself`s and we must say it was excellent. The peoplewho own Penvith Barn`s meet us on arrival and made us so welcome during our stay,everything was had we been told when making the booking it was such a relaxing place.We would definatley stay there again,and definatley would recommend this guest house to our Family and Friend`s and would without doubt use your company again and… Read Full Review

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★☆☆☆☆

“Cancellation rip off”

Written on: 23/06/2016 by Ashworthsm417 (1 review written)

Cancelled a holiday by mistake telephoned booking .com no help what so ever terrible service had to cancel my bank card to stop them taking full money although they said hotel dealt with it all couldn't rebook unless I paid twice shocking they get away with it… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 21/06/2016 by NathanielCoyne (1 review written)

IVE BEEN LET DOWN TWICE!We used for our honeymoon in Florence 2015. When we arrived at our villa, they double booked us so we had to stay in another hotel. We just booked a holiday to Spain and booked my parents in the same hotel as us. We booked this 3 months ago. At short notice they told us they double booked the hotel, AGAIN! They put my parents in neighbouring hotel which is too far for them to walk to us. it was my fathers last wish for a holiday with us and booking.com have ruined it… Read Full Review

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★☆☆☆☆

“Inaccurate hotel information”

Written on: 21/06/2016

Booking.com takes no responsibility for inaccurate hotel information which they promote, that can compromise the comfort and safety of it's clients. I recently booked and stayed at a hotel that was rated as "2 stars" by booking.com and promoted as "deal of the day" by booking.com. The hotel did not meet the requirements for even a half star according to the Hotelstars Union Standard (e.g. no W/C or shower in room, keys and credit card information not kept secure, holes in the wall / door… Read Full Review

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★☆☆☆☆

“Nazzis”

Written on: 20/06/2016 by AveriDavenport (1 review written)

They treat accommodation owners like they don't matter. They force their ways on you, and double bookings means double the money for them. If you own a villa stay away from them… Read Full Review

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★☆☆☆☆

“me and my group made booking from booking.com in a...”

Written on: 20/06/2016

me and my group made booking from booking.com in a hotel name hotel elite inn. i do not have problem with booking.com, but when we reached the hotel in hulhumale the hotel was closed 4 months before and they accommodating guests ina private unsecure appartment. its a clear cheat and since booking.com knew it. never book hotel elite inn and never book from booking.com… Read Full Review

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★☆☆☆☆

“Don't believe them”

Written on: 20/06/2016 by 202Bentley (1 review written)

We booed a room because we were leaving for the airport early the next morning. About 3 days before our trip we got an email from booking.com say the hotel was trying to get a hold of use due to a problem. I don't know how they were trying to get ahold of us because there was never a message on any of our phones or emails. Apparently booking.com had overbooked the hotel and there was no room available for us but they had found us another room and even though it was more expensive they would… Read Full Review

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★☆☆☆☆

“moldy motel”

Written on: 19/06/2016 by Meadowsfx271 (1 review written)

we checked in door open room hot and lighting awful said was free parking no were to parking.felt trapped in the room building in front of us wall fence on one side and two doors that had dead bolt looks on them on back of room was very unsure of the place he asked us if wanted a room on other side but the mold and the uneasy feeling was to much would not sleep at all Have had to take medicine all night and all of today to breath that the place wasn't a mom and pop type of place like they try… Read Full Review

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★☆☆☆☆

“Price Guarantee Hassle”

Written on: 19/06/2016 by HamzaEnglish75 (1 review written)

I booked a hotel room through booking.com. A few hours later, I found the same room, same days, etc. on Expedia for $50 a night less. I called booking.com and the woman I spoked to confirmed that yes, Expedia is a lot less. She then had to put me on hold, call her mgr who told her to call the hotel to confirm the price, then she had to call her mgr again. 25 min into the phone call, the woman says that since it's such a large price difference that it would have to go through the complaint… Read Full Review

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