Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10036
87% of users recommend this

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★☆☆☆☆

“Awful....”

Written on: 13/09/2015 by wrSmith132 (1 review written)

They say refunds on MOST rooms. Not true at all. They say "Pay while you stay" another lie… Read Full Review

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★★★★★

“Felicity villas santorini”

Written on: 10/09/2015 by pete.crystal (1 review written)

10 out of 10. Have read all previous reviews and they have been spot on. We had a lovely holiday and would certainly recommend staying… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 10/09/2015 by vdiazpr (1 review written)

I was supposed to arrived in Morgan Hill on August 15, 2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another… Read Full Review

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★☆☆☆☆

“the worst customer service”

Written on: 08/09/2015 by 463Wade (1 review written)

their customer service team only reply what and when they want, but no reply when we really needed help. i felt they actually dont care about helping customers. they were used to be the best, but unfortunately, now they are changed to the worst… Read Full Review

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★☆☆☆☆

“Do Not book! Unhealthy and Unsanitary ”

Written on: 06/09/2015 by Bamajox (1 review written)

I had to demand my money back when I got up and checked out in the middle of the night. There was black mold all in the carpets and green mold in the shower. The carpets were filthy and full of debris. The bathroom Had such an oder o had to keep the door closed. There was no internet and the t.v. was broken. Half the lights didn't work and the police kept showing up all night because of disturbances… Read Full Review

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★☆☆☆☆

“Booking conditions misleading, terrible customer seervice”

Written on: 03/09/2015 by Haleigh459 (1 review written)

Made a booking for a hotel room yesterday, selected the 'PAY LATER, free cancellation' option, for which you pay a premium (€13 extra). On the booking page it states "No payment needed today. You'll pay during your stay". It asks for your credit card details, beside which it clearly states "No charge - only needed to reserve your room". Despite this, I check my bank account today to find that they have charged my card for the full amount. Having rang customer service they explained that this… Read Full Review

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★☆☆☆☆

“ VERY POOR AND EXTREMLEY FRAUDULENT WEBSITE”

Written on: 03/09/2015 by ugg1 (1 review written)

Terms and conditions are not clear, customer paid by cash at the hotel and they still took payment on my card as prepayment. Customer service don't have a clue what they are doing. It is just one lie after the other. I will definitely not be using the service again. It is worst service ever… Read Full Review

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★★★★☆

“nice stay at a great price at travel inn orange ma.”

Written on: 02/09/2015 by 131Clark (1 review written)

definitely not the luxury motel, but very clean, friendly, and comfortable stay. firm bed was just what I needed for bad back. slept very well. nice little private mom & pop type place and run that way. does show its age but for $55 one should not expect a luxury motel. a clean comfy place to stay the night, plenty of hot water, microwave, refridge, decent channels tv, priced right. would definitely stat again and recommend it to others. thanks so much… Read Full Review

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★★★★★

“Grren Thorpe House”

Written on: 29/08/2015

Wonderful stay. Delightful host. Room was spacious clean and comfortable with a lovely ensuite. Breakfast of fresh fruit and yoghurt delicious. Would recommend to anyone… Read Full Review

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★☆☆☆☆

“Booked a stay for 3 nights and when I didn't make the...”

Written on: 27/08/2015 by SidneyWebb (1 review written)

Booked a stay for 3 nights and when I didn't make the 19.30 check in on the first night they cancelled my whole stay so I was left with no where to stay at all. I emailed to complain and have been met with no response. How can they not let a customer know in advance that if you miss check in time the whole booking is in jeopardy?!!… Read Full Review

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★★★★★

“Stoneyfiels South Cottage, Stornoway”

Written on: 26/08/2015 by Beatie (1 review written)

A charming cottage set among fields with a fantastic view of the approach into Stornoway. We were met at the airport by the lovely owner who showed us around and who thoughtfully provided fresh provisions. The beds are amazingly comfortable. The kitchen is comprehensively equipped. Our stay was very comfortable and we were sad to leave… Read Full Review

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★☆☆☆☆

“Rude, aggressive and incompetent ”

Written on: 24/08/2015 by 300CantuItalian (1 review written)

Having booked through this platform for a birthday trip, not only did they give my room away, they were rude, unhelpful and discourteous. DO NOT USE. Unless you like driving unnecessarily for hours and hours… Read Full Review

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★☆☆☆☆

“Booking.com Bait and switch”

Written on: 24/08/2015

Booked a 3 day stay with Booking.com for a rate of $439 free cancellation up to the day of arrival, rate guarantee. Three days prior to the trip I found the same dates and room for $366 on Hotels.com. I emailed Booking.com 3 times with a screenshot of the Hotels.com rate. No response. Finally, 2 days prior to the trip I called Booking.com. The rep stated that they could refund me $5 and for my trouble they would give me a $15 courtesy voucher. Uh, the difference in rates is $75 and I can cancel… Read Full Review

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★★★★★

“B&b keflivik centre. Iceland”

Written on: 22/08/2015 by carolinefinnie (1 review written)

Went to this b@b on our way to and from New York. This is an excellent hotel. Very friendly and helpful staff. Go out there way to assist you with anything you require. Make your own breakfast which suits us fine. Free pick up from airport and they also take you back free of charge. Will definitely recommend them and go back if back in Iceland. There was nothing I disliked about the hotel… Read Full Review

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★★★★★

“A little piece of heavenj”

Written on: 22/08/2015

We came in July and stayed for three nights,the bedroom was comfortable and had everything we needed and more, the bathroom was really nice and the toiletries were an added bonus,the hosts were really friendly and made us feel very welcome. The garden was out of this world with its own lake and summer house. We will definitely be returning to this beautiful home and to explore the area, Thank you… Read Full Review

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★★★★☆

“Not so bad, not so good”

Written on: 21/08/2015 by Seabreezee (3 reviews written)

I generally make my hotel reservations via Booking.com. My friends had some issues, but so far all went ok for me. It depends on your luck sometimes, I think… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 20/08/2015 by pzGlass1989 (1 review written)

This is one of the worst sites ever!! They always screw up reservations. I work at a hotel as well and just about every other day there is a situation where thay have screwed up a guests reservation. This happens all the time. I would not recommend this site to anyone at all!!! WORST EVER!! And by the way if you look at the prices on Booking.com and then compare them to the actual hotel website, you will see that you are getting the same rate. Besides if you call the hotel directly you will get… Read Full Review

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★★★★★

“Awesome service , Very peaceful Friendly staff,”

Written on: 18/08/2015 by wqLewis-Alt1963 (1 review written)

Myself and my Wife went to Chamodya Homestay at Ella Sri Lanka,we were sent a 3 wheeler to pick us up from the Train station and was Greeted by the owner Kumuduni and her husband who were very friendly and gave us a warm welcome,our Room was very clean and tidy and the View from the hill top was breathtaking with water falls and trees,was woken up by the beautiful sounds of the birds and looked forward to the warm Coffee early morning,we looked forward to the amazing Breakfast the spread was… Read Full Review

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★★★★★

“NivVilla”

Written on: 17/08/2015 by CadenKennedy (1 review written)

I have stay in Niv-Villa 7 and my friend in 11, the place is great. All the facilities is wonderful. Niv-Villa is very comfortable and it is newly build. I will recommended everyone to go an look at what Niv-Villa has to offer , they also has room cheap €26. I have enjoy my vacation in Mauritius and great thank at Niv-Vlla helping with trip and other services. They are very felxible… Read Full Review

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★☆☆☆☆

“Eastwood hall don't bother!”

Written on: 15/08/2015 by Greenxw88 (1 review written)

We booked Eastwood hall hotel in September 2014 and paid £102.00 in full to stay over on our wedding night in July 2015. Someone called me the week before to confirm we were coming and I asked at the time when we needed to check in to which I was told it's a 24hr check in desk. When we arrived on our wedding night in full suit and wedding dress around 12pm we were told, 'sorry but your room has been given away' we were in shock! The receptionist then said 'maybe if you came earlier we wouldn't… Read Full Review

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