Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10354
85% of users recommend this

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★☆☆☆☆

“BEWARE: hidden cancellation policy”

Written on: 06/06/2017 by Lucy471 (1 review written)

I booked a two day stay and had to cancel 3 days before due to illness. I was shocked that they charged me a 90% cancellation fee. Which meant that I pretty much paid for the room, even though they advertise that it's easy to cancel. So beware..STAY AWAY FROM BOOKING.COM!!! i WILL NEVER BOOK WITH THEM AGAIN AND WILL WARN OTHERS ON ALL THE REVIEW SITES!!!!… Read Full Review

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★★☆☆☆

“Only Book if you have no other choices”

Written on: 05/06/2017 by goodtimes51 (1 review written)

First if you want to talk to a person you will be on a long hold hmmmm... what does that say about booking.com. The disclaimers are not in plain view. With many of the Reps there are language barriers and some can be quite snippy and rude. All rules should be clear and concise.I made a reservation with a Debit card and it was accepted when I got to the hollywood hotel they said they only take credit cards for payment I didn't bring credit card. My family and I were stranded in Los Angeles for… Read Full Review

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★☆☆☆☆

“I thought I was booking a Marriott through them NOT...”

Written on: 05/06/2017 by Kennyvn371 (1 review written)

I thought I was booking a Marriott through them NOT BOOKING .COM - will not give points from Marriott cannot cancel would NEVER BOOK WITH THIS COMPANY AGAIN!!!! I will always watch to NEVER use them again. They are sneaky… Read Full Review

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★★★★★

“Brilliant stay ”

Written on: 04/06/2017 by Glenankerry (1 review written)

Just come back from a lovely break in Bridlington stayed in the london hotel right on the beach hotel was fantastic and the owners were lovely people very helpful and friendly the rooms were spotless and the breakfast is superb would definitely be returning recommended this to any 1 u won't be disappointed … Read Full Review

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★☆☆☆☆

“replay pool villa , dishonest owner”

Written on: 03/06/2017 by travlers_talk (1 review written)

Horrible experience in their villa. broken pool tiles underneath the seat and when i stood up , the tiles severed my tendon and muscle. 4 days in the hospital after 3 hours of surgery. No one came from management to check on me in the hospital. they didn't even bother to return the 4 days for the hotel bill which i had payed for in advance. i had to cancel my flight and re-book a month later, i had to extend my visa, hire a driver to return daily to hospital none of which these guys paid for… Read Full Review

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★★★★★

“happy all my bookings”

Written on: 03/06/2017 by RaphaelCleveland111 (1 review written)

i am very happy with all my bookings at different times maybe bali or thailand… Read Full Review

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★☆☆☆☆

“Prices Advertised Arent What You are Charged”

Written on: 01/06/2017 by GiannaMcAllister (1 review written)

I booked a hotel for 3 nights at the advertised price of $388, once my credit card was received and charged the total changed to $489 for 12% tax and $55 cleaning fees. There was no mention of these additional charges prior to me entering in my cc number… Read Full Review

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★★★☆☆

“Acorn lodge gosport”

Written on: 31/05/2017 by BladeS2014 (1 review written)

Staff very friendly and helpful, room a little small but very clean and all the basic facilities very good for what we wanted. Close to the ferry to Portsmouth would recommend the crew mess cafe and for dinner the castle tavern on Mumby road opposite the crew mess cafe, both very good value for money. Would be staying there again when we vist Portsmouth. Advice, take no notice of the poor reviews, see for yourself and remember you can't always please all the people some people always want… Read Full Review

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★☆☆☆☆

“Don't book unless you want to be disappointed.”

Written on: 29/05/2017 by LindaOakfield (1 review written)

I booked and paid for a hotel through booking.com for a one night stay in the Lake District. This afternoon I was contacted to say that the booking couldn't be honoured and offered something else. Unfortunately the hotel I was offered was very old fashioned and not at all the type of hotel I would normally stay in. The member of staff who dealt with me seemed to misunderstand by situation. I'm now going for a short break tomorrow and not at all looking forward to it… Read Full Review

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★★★★☆

“Hotel appears to be good”

Written on: 27/05/2017 by Kenya1964 (1 review written)

WE WILL ASSESS AFTER OUR STAY IS COMPLETE… Read Full Review

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★☆☆☆☆

“Unclear cancellation policy”

Written on: 18/05/2017 by Passrider (1 review written)

This is the most corrupt organization I've ever seen. I used to use this site for all my reservations. not any more. I booked a hotel last night and it says they need my CC to hold the room JUST to hold it and free cancellation. but as soon as I put my CC, it says, @109.00 charge if I Cancele the reservation. Unfortunately, my destination city has changed and I was charged for canceling. I even emailed them that i don't want to cancel the current reservation. I use needed my reservation to be… Read Full Review

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★★★☆☆

“Poor Service”

Written on: 18/05/2017 by GraceKearney52 (1 review written)

I booked initially with this company once and it was a good experience as I didn't have any questions and the booking when through was planned. The second time I booked, they charged my credit card and I decided not to go, so cancelled the booking at it took almost a month to get my money back. I called their office several times about the cancellation. Was told once money was being refunded. Second time I was told they needed my bank statement sent to them to see the charge, shouldn't you have… Read Full Review

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★★★★☆

“fantastic stay so close to everything, beach supermarket ”

Written on: 18/05/2017 by JennieGibbons (1 review written)

Beautiful place renovated with all the latest features, close to everything walking distance to the beach and supermarket. Transport to Lipari main town was only 5min ride. overall the place was very comfortable and great restaurants nearby. I would highly recommend this place to anyone… Read Full Review

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★☆☆☆☆

“BOOKING DISASTER”

Written on: 13/05/2017 by Reid279 (1 review written)

I've always been very happy booking through Booking.Com & this review is aimed more at The St Brelade Bay Hotel, Jersey. Having received BOOKING CONFIRMATION for 2 sea view rooms with balcony from Booking.Com, I later received an email from Hotel advising they could not support our choice of rooms as they were not available for full week and we would have to move rooms throughout our stay OR take 2 other rooms for full term of stay but no Balcony & one room would only be a side sea view. We… Read Full Review

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★☆☆☆☆

“Non-refundable”

Written on: 11/05/2017 by NEVERBookings (1 review written)

Placed a reservation on Bookings.com for CountryInn and Suites in Asheville NC. Have Never reserved a hotel with a non-cancelation policy and with a 95% cancelation fee. Country Inn and Suites sent me an email and canceled one night and did not charge me a cancelation fee, then today I get a call from Germany with Bookings that has changed the hotels fees. The supposed "savings" by booking with Booking.com was no savings at all, could have reserved the rooms with the hotel at the same price… Read Full Review

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★☆☆☆☆

“Deception in advertising”

Written on: 02/05/2017 by GabrielleHatch382 (1 review written)

Booked a room in Cambria and the heading was "Best Value" (Book now only one room left) with the Booking.com price guarantee. After booking I went to the direct website of the Bed and Breakfast and found out their everyday price for that same room was $20 a night less than advertised on Booking.com (for same nights). So not a huge amount but Booking.com makes it sound like they have the best rate (and they don't). I would not book thru them again in the future, might use them for a preliminary… Read Full Review

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★★★★★

“my stay at the roman hotel Kato Paphos Cyprus”

Written on: 01/05/2017 by lavenderbobby (1 review written)

On arrival very pleasant professional staff. the rooms were clean and all the staff very friendly. I am intolerant to dairy products , the care i was given by the waitresses and the chef was amazing. everyday any food I wanted was made especially for me . It is the first time in a hotel that my dietary requirements have been given such care , The roman hotel Paphos if you have special dietary requirements this the hotel to stay at… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!!!!”

Written on: 30/04/2017 by 117Gilliam (1 review written)

I have gotten the run around with customer service in regards to getting a partial refund for my room. I got to the hotel and it was terrible. The AC leaked water all over the bed. The tv was cracked and the hotel staff informed me that I needed to call booking.com for a refund. I call them to get my refund and they informed me that they needed to talk to the hotel. They talked to the hotel and informed me that they would process the request for the refund. 3 weeks later I never received a… Read Full Review

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★☆☆☆☆

“Made reservation thru bookings.com. Arrived at hotel...”

Written on: 28/04/2017 by bobj2001 (1 review written)

Made reservation thru bookings.com. Arrived at hotel and presented the bookings.com paperwork. I made a mistake and booked myself to arrive the next week. The Quality hotel was able to take care of me and understood my error. Upon return home contacted bookings.com online. Their reply was tough turkey! I had a 'non-refundable' reservation. Their cancellation fee was exactly the same price as the reserved room. I was responsible for reading the fine print in their contract! Never heard of… Read Full Review

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★★★★★

“Galaxy City Hotel, Kandy, Sri Lanka”

Written on: 28/04/2017 by Mira180 (1 review written)

We have truly enjoyed our stay at this wonderful hotel, with its convenient central location and comfortable spacious rooms. The welcoming, friendly yet efficient staff were both warm and courteous. Our room was well equipped and very clean, the bathroom facilities were exactly what we needed after a hot, dusty bus journey from Dambulla. The reception staff connected us with an amazingly knowledgeable local gentleman Mr. LDP Laxman who acted as our driver and guide for the duration of our… Read Full Review

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