Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10329
85.5% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“NEVER NEVER NEVER USE”

Written on: 15/04/2017 by Holmanun319 (1 review written)

I booked 1 room online (I thought) but when the web site asked me for names, I put in both my name and my husband's name. They booked 2 rooms, charged my credit card immediately, and made them both non-cancellable. After a number of calls (4) they were able to get the hotel to cancel one room without a penalty. When no credit came through after 3 weeks for the cancelled room, I called again. The hotel claims they put through a credit. Obviously not. I was asked to send my credit card bill… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“WILL NEVER USE AGIN”

Written on: 12/04/2017 by TripleL (1 review written)

I Booked 2 rooms at a hotel in Nashville through booking.com and when I arrived at the hotel I was told they only had 1 room. I found this ridiculous considering I had a confirmation number and the charge to my account showing I had booked the 2 rooms. They only had one room available so I was told I would have to find another room at a hotel down the street and was not going to get reimbursed if I canceled the other room. I've learned my lesson using a third party to book my trips. You CAN NOT… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“double charging ”

Written on: 07/04/2017 by ddobasad (1 review written)

My wife and I along with our 2 children booked flight and hotel using easy jet site for 3 nights.After booking the flights diverted to Booking.com and put in my stay info. I listed 2 adults+2 children for 3 night, got a rate and booked the room made full payment including the breakfast. the confirmation from easyjet mentioned name of the passengers for flights and hotel but on the email from booking.com shows a booking for one person only,after emailing and calling them they blamed the mistake… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“They Blatantly Lied Me - Do Not Use Them”

Written on: 07/04/2017 by niPeacock298 (1 review written)

I canceled my account with them. The below paragraph is what I left for them in my comments as the reason why. "Using third-party booking sites like you (Booking.com), and others is a total RIP OFF. My flight from Florida to Texas was canceled and rebooked 2 days in a row by Delta due to the Tornados in GA. I had to go through Atlanta to get to TX and they were unable to get me there due to the extreme weather and aftermath. I eventually realized I was not going to make the trip because Delta… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Avoind an any cost booking.com not relaible”

Written on: 06/04/2017 by Jared87 (1 review written)

This is really messy website I booked 2 night accommodation and because there was no space in hotel they book me in different dates, shame on booking.com… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Misleading!!!”

Written on: 02/04/2017 by Bonni22www (1 review written)

My Husband and I along with our daughter needed a hotel for one night. I went to Booking.com and put in my stay info. I listed 3 adults for one night, got a rate and booked the room. When we arrived we were given a one bed room! The hotel said this always happens and showed us in the small print were booking.com said a double room...meaning one double bed! We were fortunate that the hotel had a room with two double beds but for a lot more money. The clerk said that booking.com would not… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Won't honour price match”

Written on: 28/03/2017

I've booked with booking.com lots of times but won't again. I booked a hotel with them yesterday, short notice so non refundable but it still said on the site 'Don't worry - if you find it cheaper later, we'll refund the difference' An hour later, looking at trip adviser for reviews, I found exactly the same deal for around £50 less. However, booking.com have said that as this is a non-refundable booking, they do not have to price match. In other words, they will only price match if you have… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★★★★★

“My experience”

Written on: 27/03/2017 by SofiaC27 (3 reviews written)

Made hotel reservations through their website but noticed the date for our reservation changed after I clicked submit. Called immediately to their office and they solved the problem within 2 hours. Nice service. Thanks!… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“No Deposit - Not true. Did Nothing To Resolve Issue.”

Written on: 27/03/2017 by Dawnwalsh (1 review written)

Made a booking back in January which clearly stated No Deposit. 2 weeks later I received an email from the villa company stating they would be taking a 50% deposit 30 days prior to my visit. I contacted booking.com who assured me it was all sorted out and no deposit would be taken, To my surprise £780 has been debited from my account by the villa company. Booking.com have done nothing to resolve this. Their customer service skills are laughable. I would hit book with them again ever!!!!!!!!… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Zero customer service based associates”

Written on: 24/03/2017 by yoMcGee1971 (1 review written)

Thought this process would be simple. The prices changed multiple times and they continually got the number of people staying in the room wrong. When asking questions we would get referred to call the hotel and when contacting the hotel they would say we had to talk to booking.com to start this awful process all over again. Terrible from a customer service aspect and quite frankly a huge pain in ass to get a room. NEVER AGAIN will we use booking.com!… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Customer Service terrible”

Written on: 23/03/2017 by larrylauro (1 review written)

Beware, not all bookings can be cancelled although they really push this. I accidentally booked a hotel without cancellation. I immediately called them and was told there was nothing they could do. Although the reservation was six months out I was charged the full booking, $550 to cancel. I spoke to customer service and they said there was nothing they could do. I called the hotel and they said it was up to bookings.com. Never got a straight answer. No doubt they will book the room and… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Price Guarantee worthless”

Written on: 20/03/2017 by Houston11 (1 review written)

I have booked with this company many times and service has been ok.I re booked with them last week and price was a bit higher than usual no problem i thought and price went down and they re now saying won't honour the price guarantee as i booked a non refundable rate. To top this off I have been on hold for 35 mins. I will never use this company again ever. … Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017

Carolinel83's Comment

Written on: 28/03/2017

I've just had the same experience, it seems they'll only price match if the customer has the option of cancelling anyway. I've used them many times but won't again

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“On 02.18.2017, I booked an all-inclusive five night...”

Written on: 16/03/2017 by zj92908 (1 review written)

On 02.18.2017, I booked an all-inclusive five night vacation for one adult (meeting friends at same hotel for 40th birthday) totaling $559.35 USD @ Gran Caribe Resort & Spa. The room I booked was a junior suite with ocean view. NOW, on 03.15.2017, I received an email from Liza Liu from Booking.com indicating there was an error in the rates for my booking. Liza's indicates the actual rate is $1,023.20 USD. She asks me to please consider this offer. Are you kidding me? NO, I will not consider the… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Rip-off Merchants”

Written on: 14/03/2017

Debited my account without prior confirmation of a booking. This mob are not to be trusted. Book direct with your preferred accommodation venue. DON'T USE A MIDDLE-MAN… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Read for yourself and judge”

Written on: 09/03/2017 by RicardoWilliams (1 review written)

Please do not thank me for choosing Booking.com. It is insulting. My reservation thru Booking.com st the Palace Resort by Myrtle Beach Rooms for Rent,check-in date 2017-03-15, and check-out date 2017-03-19 one was cancelled due to Myrtle Beach Rooms for Rent not accepting American Express. Stated clearly in email below. The second reservation they say was made through Booking.Com. never happened. I get a call saying that my reservation did not go through because American Express was listed as… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“refunds not possible avoid booking.com”

Written on: 08/03/2017 by crossman2273 (1 review written)

it is easy to book but impossible to get a refund if plans change and booking.com flat out lies. They provide the ability to request a refund and they claim they will consult with the hotel for approval . I called the hotel I visit often 5 days prior to the reservation and explained the unexpected circumstances that required I cancel. The hotel management said they would allow a free cancellation if bookin.com called to request a free cancellation . 2 weeks after requesting the… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★★★★☆

“PRACA 66 Guest House Porto Portugal”

Written on: 04/03/2017 by 270Taylor (1 review written)

Recently returned from Porto and would highly recommend the above Guest House. A lovely and very helpful owner, great location, public transport links, immaculate accomadation, a real feel good experience in a very nice and interesting city, … Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“I was recently vacationing in Cartagena, Colombia and...”

Written on: 02/03/2017

I was recently vacationing in Cartagena, Colombia and used Booking.com to find 2 hotel rooms. We were able to make reservations and pay for the rooms as you would expect booking something online. At 1:30am of the day we were supposed to check into our hotel, we were sent an email advising us that the deal we had booked was sold out. The usual BS apology was given and advised to go back on the site and book another accommodation (we only saw this email in the morning about 8:00am, within a few… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“honoring lower price??? Do not believe tem”

Written on: 26/02/2017 by JaquanChase310 (1 review written)

Booking.com does not honor a lower price. IF you make a reservation they will take your money immediately and if on their site they advertise a lower price (which it can go down over $100.) they will not honor it. I will never use them again. … Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
★☆☆☆☆

“Misleading when I looked for accommodation on Tourist site”

Written on: 26/02/2017

They offered around 40 properties, scores weren't great so we booked the dearer one with good score. Disappointed on arrival as there were no pubs or restaurants near, we had to get a taxi again. We cancelled the remainder of our stay and checked in to a B&B near the restaurant that we liked. It was 40% cheaper than the other one but what shocked me was when I asked the host why the property wasn't listed on Booking.com for us to reserve a room she told me that it is listed but that's how… Read Full Review

Visit Mark Warner Holidays for Summer Sun 2017
Report this review
overview
Summer Sun 2017 - Mark Warner