Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
9844
88% of users recommend this

Summary

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★☆☆☆☆

“Steer clear of booking Langland Heights and Booking.com ”

Written on: 19/02/2015 by givingityoustraight (1 review written)

Steer clear of booking Langland Heights and Booking.com This booking was a complete disaster. Steer clear of Langland Heights and the customer service the owner will deliver. We booked the property in good faith via booking.com – big mistake! To our cost we found out that Booking.com are merely a middle man and do not take the money so are not accountable for the booking. They hand your details to the owner and just take their cut. Any request we made of the owner about arrival times were… Read Full Review

Booking.comteam's Response to givingityoustraight's Review

Written on: 20/02/2015

Hello,

I am sorry to hear what has happened. I do understand and appreciate that you made your reservation via Booking.com. However, when a consumer makes a reservation through the Booking.com service, a direct and legally binding contract is created between that consumer and the Hotel in question. From the point of reservation onwards, the relationship lies solely between the Hotel and the consumer, and the Hotel remains responsible for supplying the accommodation service. From the point at which you make your reservation, Booking.com acts solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel. In case of requests/complaints, our dedicated staff will always do their utmost to mediate with the booked Hotel in an attempt to reach a satisfactory solution or settlement; however, this also depends on the situation and the cooperation of the Partner Hotel, and a positive outcome is not always possible. I can look into the matter for you again if you wish. Please send your booking number along with a copy of the link to this post to us.

Regards, Andrea
Booking.com Customer Service Team

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Givingityoustraight's reply to Booking.comteam's Comment

Written on: 22/02/2015

Here’s a little 7 point plan

1. Make it clearer what you are getting into when booking on your site . You have no rights whatsoever to cancel

2. Allow customers to pay a small premium should they wish to cancel if the owner is unresponsive. This owner responded to nothing expect a text asking me not to contact them

3. When customers are asked not to make any contact with an owner because its ‘harassment’ – you remove that property immediately!

4. Send me a £600 voucher as a gesture of goodwill to rebook a holiday to replace the one booked with you

5. Get rid of scripted emails and telephone conversions – annoying

6. Stop spamming me every day with emails about the location we never went to.

7. Listen

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★★★★★

“Fantastic Stay!”

Written on: 19/02/2015 by Julianaj493 (1 review written)

The Front desk staff was very professional Helpful,pleasant,welcoming and friendly, Hotel appeared new. Rooms were nice clean and comfortable. Breakfast was wonderful. overall service was great. would love to stay here again and will definitely recommend it friends and family… Read Full Review

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★★★★☆

“Good at the end”

Written on: 17/02/2015 by QuinnCardenas275 (1 review written)

Problems to book on the website but finally it's worth,The webpage isn't fast.....Always!! I booked some nights for the Quick Palace Nantes for 1st time and I arrived and it was closed before the time which appeared on the Booking web, but finally I was very happy, the room was very clean and tidy, bed confortable, new towels every day, incredible a lovely cleaner who spoke English!. Contrary, the receptionist is really so serious, I think he doesn't like his job and hasn't any motivation. I… Read Full Review

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★☆☆☆☆

“Think twice!!!! Stay away!!!! / owner site”

Written on: 16/02/2015 by lhSilva180 (1 review written)

As the owner, when the system of booking will make double booking, property cannot do anything. Contacting booking all you will hear is sorry , not our problem. Client don't want to change for other property, so the only thing is let the client arrive and inform that they stay in other hotel since this is booking polices! So the owner did nothing and the client have the worst holiday in their life! You cannot do anything try to call later, months and months with no solution! If ever happen when… Read Full Review

Booking.comteam's Comment

Written on: 16/02/2015

Hello,

I'm sorry to hear you've had a negative experience working with Booking.com. Our accommodation partners are provided with the tools to manage their availability, and should their be a problem closing availability, Booking.com customer service is available 24 hours a day, 7 days a week to assist. If there's a particular situation I can help with, please let me know.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Cancellation hassle”

Written on: 14/02/2015 by 406Humphrey (1 review written)

I cancelled a hotel with booking.com one month prior to departure. Cancellation was supposed to be free up to a few days prior to departure and total refund guaranteed. It has been a total complicated process to get refunded. I had to send copies of payments made to my account. It took one full month to get refunded. They didn't not refund me the full amount and I had to send again proof of initial payment and incomplete refund. It took about 10 emails and it is not even sort it out, although… Read Full Review

Booking.comteam's Comment

Written on: 14/02/2015

Hi there,

I'm sorry to learn on your experience. As Booking.com is not the responsible party to perform the charges, the refund has to be done by the property who is actually charging you according to the agreed conditions.
I could check it further for you, should you provide me with your reservation number. If you need further assistance, feel free to contact me.

Regards, Tal
Booking.com Customer Service Team

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Niravkansara's Comment

Written on: 25/02/2015

Hi,

I am going through same problem. I have their emails which states I will be paid off the difference after my stay. I just have to provide them with invoices. Its been a month but nobody seems to come back or help me with my refund. It is the worst ever service I have come across. I would recommend online nobody should use booking.com. They are useless and never ready to help. The customer would end up in a mess and would receive no help from booking.com for whatsoever reasons.

Regards

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Booking.comteam's Comment

Written on: 15/02/2015

Hello.

I'm very sorry to hear about this. I'd like to see if there's anything I can do to expedite your refund for you. Could you please post your booking number or send an email to us referencing this post?

Kind regards, Brian
Booking.com Customer Service Team

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★☆☆☆☆

“Book Direct!”

Written on: 13/02/2015 by Sterlinga127 (1 review written)

Booking.com take a close to 20% commission from the advertised rate!… Read Full Review

Booking.comteam's Comment

Written on: 14/02/2015

Hi there,

Thank you for your review. Booking.com provides the best available rates for the dates of your stay and never charges fees from our guests.
Should you need any assistance, feel free to contact me.

Regards, Tal
Booking.com Customer Service Team

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★★★☆☆

“10% "Genius Discount" is fake”

Written on: 11/02/2015 by Kylee289 (1 review written)

Been travelling with booking.com worldwide for a few years now. Have so many bookings that supposedly I get a 10% "booking Genius" discount as they call it. Just compared the price with normal account, and its actually 3% discount, not 10% as stated. That's just shameless marketing. Considering they get 20% commission for every room booked, this is very bad business practice… Read Full Review

Booking.comteam's Comment

Written on: 11/02/2015

Hello,

The Genius rate is available only for certain rooms at specific properties. A Genius property might have rooms that are not offered at the special rate, and if you’ve booked one of these, you won’t get the Genius discount. Also if you made the reservation without being signed in, you might have missed out on the Genius rates. If you’re not seeing the Genius icons during the reservation process, it’s a sign that you might be missing out on the discount. Once you pick a property, the rooms that have Genius rates will be clearly labelled with the Genius logo. Remember, not all rooms have the Genius discount. If you’ve chosen the Genius rate for the room you’re booking, this information will be displayed all through the booking process and on your confirmation email as well. I hope I have addressed your concern.

Regards, Andrea
Booking.com Customer Service Team

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★★★★★

“๋๋๋็What a wonderful place !”

Written on: 10/02/2015 by joeperapol (1 review written)

A beautiful resort in the middle of oil palms and rubber trees plantations where it's possible to relax and sleep good. The rooms were extremely clean and the food fantastic. Different choices for Western dishes for a cheap price. I remark the sympathy, kindness and availability of the Thai Lady owner who took care of us in a very good way.We'll come back for a longer time.We felt very "Sabai".Thank you so much Noi !… Read Full Review

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★★★★☆

“admiral nelson would be proud”

Written on: 05/02/2015 by hollyandjordan (1 review written)

The Admiral Nelson based in Hudson Bay,Port Stephens was excellent,the staff were good and very helpful.Rooms large,clean and tidy. The location is good,5 minutes walk to Little Beach and 10 minutes to Hudson Bay.Would defo stay their again and have NO hesitation in recommending it to family and friends… Read Full Review

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★★★★☆

“Wonderful and Nice Place To Visit”

Written on: 05/02/2015 by txDaugherty429 (1 review written)

Spend our holiday at Cordelia In and we had a great time with all the people from the guest house. they helped me to buy the domestic flight from male' to Dharavandhoo and it was very easy. with lot of activities and great fun, we finally had a great holiday at the guest house. the location was perfect and we were confident with our safety… Read Full Review

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★☆☆☆☆

“Cancellation Doesn't Work”

Written on: 03/02/2015 by lqReilly132 (1 review written)

Cancellation doesn't work even if you cancelled it in time. Statements on the site aren't true. Communication with support is terrible. They deny all the facts, even after forwarding email thread with hotel representatives with clear evidences of problem on booking.com side. Even more, it's impossible to reach support by phone in Ukraine! Terrible service!… Read Full Review

Booking.comteam's Comment

Written on: 03/02/2015

Hello,

I'm sorry to hear of your experience. If you cancel on the site, prior to the cancellation deadline (in the hotel's time) you should not be penalized. Booking.com customer service is available 24 hours a day by phone and via e-mail to assist. I'd like to look into your case, so I would appreciate if you could provide your booking number.

Regards, Kelly
Booking.com Customer Service Team

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Booking.comteam's Comment

Written on: 03/02/2015

Hi there,
I'm sorry to hear this. May I have your booking number so I can investigate?
Regards, Mac
Booking.com Customer Service Team

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★★★★★

“my stay at the hilton hotel manchester, First compalint.”

Written on: 30/01/2015

Never had cause to complain before. Had a terrible stay at the Hilton on the 27th December 2014, The Hilton management treated us shockingly. But my review is for Booking . com they were amazing with us and tried hard to resolve our problem. 10 out of 10 for booking . com and 1 out of 10 for the Hilton… Read Full Review

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★★★★☆

“Used it and liked it.”

Written on: 30/01/2015 by 487Larsen (1 review written)

the selection of hotels is too big so I just got lost and forgot where to go. fewer hotels with better quality may be much more convinient. … Read Full Review

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★☆☆☆☆

“Bad customer service ever!!”

Written on: 29/01/2015 by Ewing62 (1 review written)

I recently made a booking on booking.com and I find their customer service appalling. They have reps that don't understand the query or are rude and unhelpful. I made a reservation for a hotel and the price on their website was not the amount deducted from my account (took out more). I called customer service and I had to repeat myself 3 times in regards to my query. The rep repeated my question 3 times and in the end he said he will send me an email which did not make sense. Before I made a… Read Full Review

Booking.comteam's Comment

Written on: 30/01/2015

Hello,

I am very sorry to hear this. I apologize if you feel you did not receive superior customer service when contacting Booking.com. You should have not been charged more than the confirmed rate you booked at. I would like to look into this matter for you. Can you please send your booking number to us with a copy of a link to this post?

Regards, Andrea
Booking.com Customer Service Team

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Miachloe's Comment

Written on: 30/01/2015

Hi

Thanks for your response.

My booking number is 639155195.

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Booking.comteam's Comment

Written on: 31/01/2015

Hello,

Thanks for your quick reply! Please allow me a little time to review the situation. I'll be in contact as soon as I can by phone or e-mail to assist further.

Regards, Kelly
Booking.com Customer Service Team

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★☆☆☆☆

“Booked a room in a hotel that did not exist”

Written on: 29/01/2015

Booking confirmed my reservation at a hotel that had been out of business for 6 months. That left me stranded without a room on the busiest night of the year, new year's eve. Took me hours to find a new room, and although it was a hostel it was more expensive than the rooms in the nice hotels. When it turned midnight I was too tired to celebrate, way to ruin my night… Read Full Review

Booking.comteam's Comment

Written on: 29/01/2015

Hi there,

I'm sorry to hear about the problems you experienced on New Year's eve. Please accept my apologies for any inconvenience caused. Despite the circumstances, I hope my colleague was able to assist you in finding the alternative room you speak about. I would like to review your case and would like to ask if you could provide me with your reservation number so I can get in touch with you. Thank you in advance.

Regards,
Ferdi
Booking.com Customer Service Team

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★☆☆☆☆

“booking.com threats it's partners as their employees”

Written on: 28/01/2015 by Donahue60 (1 review written)

There is no communication between the hoteliers and booking.com . Hoteliers have no right to negotiate nor complain about b.com services. The only thing they hear from them is "if you are not satisfied, you don't need to advertise with us. They have a strange policy for reviews: no mater what, they don't delete a review, even it's visible malicious and false. They even don't give the right to the hotelier to comment a review. All reservations came from b.com MUST be honoured by the hotel even… Read Full Review

Booking.comteam's Comment

Written on: 28/01/2015

Hello,

I'm sorry to hear you're not satisfied with the Booking.com service. Customer reviews play a crucial role in the functioning of the Booking.com website and customers rely on feedback from other guests being presented without editing or modification. Therefore, it's essential that the customer reviews are presented in their original form. Regarding unwelcome guests, I ask that you contact Booking.com for each individual case to see if assistance can be provided on such a case. If you would like to discuss this further please post your hotel ID number or please email to us referencing this post.

Cheers, Brian
Booking.com Customer Service Team

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Hh-Hh's Comment

Written on: 02/02/2015

Oh, yes! I am asked to! OK, Sir! At your order.

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Kiumars's Comment

Written on: 27/02/2015

These are nice words - but hollow alltogether!

It is EXACTLY as the ho(s)tel owner repoted - booking-com employees IF YOU ARE ABLE TO TALK To THEM - have at first a "business-kindness" - then refer to the company-policy ( "eat or die" ) and finally they are really rude, unbehaving, uneducated - and helpless...
Mails - which are pretend to be answered in 12h time - NEVER EVER are replied.
It is not true, that booking.com does not influence ratings: They finally decide to set up the site simply new - and a business-partner, beeing related to them for years appears as brandnew - without any (bad) rating.
Booking.com lost a court case in Germany ( court of Berlin ) because they offerd hotels a better rating, if they in reverse paid a higher commission tio them.

This company grew to fast , to big, with CEO's and managemant acting like the famous axt in the forest - knock down everything in your way.
They have ONLY and only TEMPORARY good behaving - as long as they manage their socalled "partners" to do what THEY want - if you are in the way .... (see above)

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★★★☆☆

“Hotel Ritter - Average”

Written on: 28/01/2015 by Hackettlb411 (1 review written)

Basic Hotel, location is good but the rooms were nowhere near you see in the pictures in booking.com. First of all with no carpets in -2 degrees, you would never get up late at night. I have never seen a hotel room with marble floor except for summer places... Also, staff not so friendly… Read Full Review

Booking.comteam's Comment

Written on: 28/01/2015

Hello,

I'm sorry to hear about any dissatisfaction with using Booking.com. All hotel partners are asked to provide accurate pictures that reflect what type of room you would be booking into for a reservation. If you could provide me your booking number I can contact the hotel to discuss this along with the other issues you experienced there.

Cheers, Brian
Booking.com Customer Service Team

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★★★★★

“Excellent Customer Serve”

Written on: 27/01/2015 by 459Haynes (1 review written)

I recently attempted to book a hotel stay last minute using booking.com. I love their free cancellation policies, ability to pay hotel in cash rather than card, and their book now pay later feature. Upon calling for a price match, they answered promptly and truly tried to find the best deal for my stay. Highly recommend booking.com… Read Full Review

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★☆☆☆☆

“Booking.com Photo Shopper of the online Hotel industry”

Written on: 25/01/2015 by Phattman (1 review written)

Booking.com has false photos of Empress hotel in New Orleans and encourage their customers to make reservations so they can get them to make a reservations. Real photos are pictures of a dump or Welfare Hotel… Read Full Review

Booking.comteam's Response to Phattman's Review

Written on: 26/01/2015

Hello,

The photos on Booking.com are provided by the hotels and should be representative of the property. If they are not, this needs to be investigated. I'd like to discuss this with you further, can you please provide your booking number?

Regards, Kelly
Booking.com Customer Service Team

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Frank_Mcmickens's reply to Booking.comteam's Comment

Written on: 01/02/2015


Booking.com
McMickens has made a reservation for you through Booking.com. Please print this confirmation and show it upon check in.
Empress Hotel
Hotel info
New Orleans (Louisiana), LA 70116, United States of America
Getting there: Show directions
Your reservation 8 nights, 2 rooms
Check-in Tuesday, April 21, 2015 (from 4:00 PM)
Check-out Wednesday, April 29, 2015 (until 12:00 PM)

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Booking.comteam's reply to Frank_Mcmickens's Comment

Written on: 02/02/2015

Hi,

Thanks for the details. I'll contact you shortly by phone or e-mail for more information.

Regards, Kelly
Booking.com Customer Service Team

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★★★★☆

“Used it and liked it.”

Written on: 24/01/2015 by 456Larsen (1 review written)

the selection of hotels is too big so I just got lost and forgot where to go. fewer hotels with better quality may be much more convinient. … Read Full Review

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