written by Disappointedold on 07/03/2024
I stayed there March 2024. Disabled people this is NOT for you. There is no access to the hotel except 9 big stairs. Free parking is a block away at bank of America. As for my room the antiques were beautiful and the breakfast was good. Now the bad. The room was very small. I would guess 11 feet by 11 feet. Suppose to be a queen bed but was a double. It would be hard pressed to have 2 people. The staff was nice to give me a rebate of $21 because the heat did not work in the middle of a blizzard. It was really creepy. My room had the bare necessities. No robe either. I paid $140 and would have been happier at a budget hotel. I would not leave a review but I want disabled people to be aware..
written by auMcManus126 on 18/12/2023
Made a reservation for a hotel in Thailand in April, 2023. We modified it in June. No problems encountered. In November got an email stating that our original reservation had been cancelled and a new reservation at a new hotel in the same city was made. We did not make these changes even though Bookings said they were made from "Our Account'. We had Bookings cancel the "new" reservation and restore the original. But, to rebook the original reservations, there was an increase in cost of $623. In our opinion, Booking.com was hacked. Our info was exposed, and someone messed with us. Bookings, again in our opinion should have reimbursed us the increase in cost to us. They refused to do so. They did give us a refund of 25 euros. I'll never use Bookings again. I suggest you don't either. Go directly to the hotel, resort, etc.
written by Andrewf269 on 04/11/2023
The hotel is very cozy and relaxing. The beach is tiny but well protected against high waves, which also gives a feeling of snugness. Rooms are renovated and comfortably conditioned. Party locations are wisely chosen so that people relaxing in the rooms are not annoyed. They can be, however, annoyed by multiple smokers around. Our special kind thanks to Bars the violin player.
written by Cristina1985 on 15/09/2023
I am going through a horrible experience with Booking.com. I am a host in Blue Mountains Australia. It has been 2 months now and booking.com is not paying me my money for previous reservation. After 30 messages, at least 15 phone calls all they say I am sorry for that we forwarded to the right department, but nothing is getting done. I am trying to cancel future reservation and they won't allow it either. They are not paying me I feel bad for those guests because there will be no cabin for them, because booking. com doesn't pay us. They took the guest money as well. Please shut down this company
written by Brennen328 on 14/07/2023
They have sharp practices that they adopt in keeping people's money. They take payments from guests weeks and months before the guests check in. When the guests checks out and they are supposed to pay the hosts/owners of the property, they fail to make the payment to them as & when due. How do they expect the owners, of the properties that they rent out, to pay the mortgages and utility bills if they retain the payments when due? How can they stay in business if they do not get paid? They withhold payment for as long as they like so that they continue to accrue bank interest payment. They will never dare do in the US for fear of being sued / class action litigation. They are abusing their position of dominance and exploiting weaker UK legal system.
written by 1YOUSEF on 04/02/2023
I booked a one night room on booking.com in vegas only to find out after the payment was made that it was not a hotel at all but rather it was a room in a private home and then and only then was i informed that it was not a hotel. It further said that the house had cats. Well i had a dog that is not friendly to cats so I immediately cancelled the room. Later I found that booking. com had still charged my for the room. I re-cancelled and let them know that i did not stay their and that i had cancelled. They ignored my communications. I then did a charge back with my bank. However they re charged me again for the room. I did another charge back again but they re charged me yet again. Now my bank will not do a third charge back so i am screwed out of the money that provided me with nothing but a headache and an over charge. warning do not use this site ever.
written by adPuckett385 on 28/08/2022
First and foremost this company has address and contact info in Florida. There is a number but no one can reach them. They mainly operate from India and their customer service is absolutely useless and only offers lip service. I made a flight reservation with connecting flights ! The airline didn’t honor their reservation and said there was change in order. When these people make a reservation for you, you don’t really have a confirmed reservation for the time and date specified, it is matter of luck to have that reservation confirmed if someone drops off for some reason. In that case, the agency may or May not send you confirmation about change in flight Which totally mess up your schedule. I was in Turkey and Turkish Air wouldn’t accept their change in flight I was nervous and I couldn’t even reach their number in India. I had to buy a one way flight for $1300 from Airline to get home and these screw up ( booking .com) wouldn’t want give my money back… In nutshell, don’t trust these Organizations!!!! They give lip service to get you off their back but they never follow through complaint and getting your money back from them… oh, Good luck! I open up a case at credit Berau.
written by Bahy on 20/07/2022
I stayed at Garden City Inn, Murrells Inlet SC. I included pictures and all other items that were asked of me. It was never published. No reason for me to use Booking.com anymore.
written by TheWoodgnome456 on 21/11/2021
I tried booking a hotel stay through Booking.com. The price was shown as £211. I pressed the "Reserve" button & found the the price suddenly increased to £324 without explanation (53%increase) I tried with other accommodation only to find the same results. Why are Booking.com allowed to mislead people with this incorrect pricing. Surely this is illegal not just despicable & immoral.
written by Prattyo215 on 04/11/2021
Sedona Summit has not functioning WIFI in the buildings. They say this is noted on their web page, but it is burred under news and events. The staff first said it would be fixed in a couple hours, then upon further interactions admitted it wouldn't be fixed until January. It is unacceptable to rent expensive suites with no WIFI connection in the 21st century. Additionally, the staff's main concern is selling property to clients not taking care of those who are only renting. I would never stay at a Dimond Resorts property again.
written by Avidtravelers on 19/09/2021
Booking.com clearly spend money marketing and not customer service. Even after my last bad experience I didn't learn and it was so easy to click through the advert and book. What a mistake. I was double booked, only finding out on the morning I was travelling direct from the owner. No contact from booking.com so I had to call to try and rearrange but no luck as the agent had not a clue. Eventually gave up and booked in at an extortionate rate to the only place available nearby to my destination. No apologies or attempt to make up for this Just don't use them!
written by AdrienneMcCulloch330 on 09/09/2021
I had a horrible experience when booking through booking.com: a relative booked and paid for me through booking.com for the Med Airport Hotel (Turkey), when I arrived the hotel claimed not to be able to access the funds and made me pay again after a long and tiresome travel experience. Both the hotel and Med Airport Hotel and booking.com have evaded refunding the money. I would much rather book directly with a hotel.
written by cece2 on 26/08/2021
My girlfriend and I booked a romantic getaway in a cosy country cabin. On arrival, the owner informed that booking.com had overbooked our cabin, showing proof, and explaining that she had no additional availability. We spent 2hrs in the car park on the phone with an advisor (mostly on hold) who wasnt able to get his supervisor on the phone. He provided a refund (without our agreement) and wanted an additional payment to book a studio flat in Kent as an alternative. As I explained this was not suitable as an alternative paid accommodation, he offered a 1 bedroom flat 60 miles away. We spent an additional 2hrs in the small town on/off the phone with other advisors trying to speak with a supervisor, and get somewhere to stay. The supervisor finally got on the phone at 8pm, being very pedantic and blaming the cabin owner, although our payment was sent to them as the agent. She refused to provide emergency stay without us paying again, even though I explained I didn't have an additional £360 in the bank. Having no additional funds available as the refund takes 14days, we will be sleeping in the car and driving home tomorrow. Tired, destressed and anxious about our safety. Will never use booking.com again.
written by DSAND on 19/08/2021
I used Booking.com and it was a HORRIBLE experience. We booked an All-Inclusive stay at The Betsy Hotel in South Beach weeks before we were to arrive. Since it was a 10-hour drive, we went down early to be there rested when our vacation started. On Sunday evening, less than 24 hours before we were supposed to check in I received an email saying that the reservations were not All-Inclusive as it said on our reservations and if they didn’t hear back from us in 30 minutes the reservation would be cancelled. In that we had booked All Inclusive and were not getting what we were supposed to get we decided to go home. The next morning our way home as a precaution I called The Betsy Hotel and was told they had no record of our reservations. I called Booking.com customer service and they told me the reservations were not cancellable. I explained they had sent me the email cancelling my reservations and why. He finally said okay but I would have to pay a cancellation fee. I explained very slowly that they had sent me an email to me explaining that the reservations were not All Inclusive as was plainly said in the reservations and they emailed me they were cancelling my reservations and he said okay and hung up on me. That was four days ago and I have not gotten a credit on my card so I am disputing the charge. DO NOT USE THIS SERVICE!
written by rabbitt01469 on 15/08/2021
Mold on ceilings, walls and bathroom. Advertised as non smoking. However, allowed at pool and everywhere other place. Spoke to management, not concerned
written by DevanBarnett24 on 12/08/2021
I used them a lot as traveller, now I wanted to be a host. Forget about it. The most obnoxious, nasty team of people. I wanted to cancel a booking, they insisted I paid for the guest to find alternative accommodation. They still do even after I terminated contract.... They do not offer individual to let their home in a safe fashion. DON'T USE THEM AS HOST.... DON'T, DON'T, DON'T and for travelling I'll go to Trivago... Ciao booking.com. Most appalling service out there. Ignorant people, telling me they don't abide by any law! Telling me I don't have right of withdrawal, never heard of cooling of period.... Bunch of tugs
written by DebbieWooldridgeThompson on 26/07/2021
The hotel was definitely not what Booking said it would be. It was awful. It did not have what I had specifically asked for. I am handicapped and needed on site parking or assist. There was none. I specifically asked for Breakfast included. There was none. The hotel was absolutely filthy. All areas from every surface in every area. The only one elevator was nasty inside and out. The windows were dirty. There was black mold in the bathroom. There was no stopper in the sink. There was black mold behind the bedside stand at the baseboard where I went to plug in a device. Visible clumps of dust could be seen in many places. There was no coffee maker in the room. There were not enough towels nor any toiletries. MOST ALARMING was the lack of a working smoke alarm. It was beeping occasionally upon our arrival. When I requested it be repaired of replaced a man had someone on his cell phone trying to tell him what to do. With no success, he just decided he would disconnect it and request maintenance repair it in the morning. It kept beeping and he came back and removed the fire alarm. That was Monday evening. We left on Friday. Nobody ever came to replace or repair the smoke alarm. Also there were ants in the room and in the hall.
written by Robertsjx297 on 19/07/2021
Mix up with the booking left us wasting many hours per departure. Agree to check in to find we hadn’t been allocated what we expected or the next best option despite assurances. Wait over an hour on phone then cut off then folk promise to phone back and don’t. Hotel blamed Booking.con and still waiting for contact from Booking.com 4 days on with various messages sent.
written by Aomar on 11/07/2021
Booking.com charged me 165 CAD cancelation fees to cancel my booking in OHG Hotel Belleville (I paid 192 CAD for 1 night). The hotel confirmed that the cancelation is free of charge within 24 hours and I canceled before that time and even though booking.com took more than 80% of the booking cost as a cancelation fees. I am writing this to express my dissatisfaction of booking.com customer service who keep me waiting for more than 1 hr and no one answer despite that they mentioned in their site that they have 24/7 sevice which is not true. bad service and bad conditions and I dont advise anyone to use this app or site. Thanks
written by Neveragain222222 on 20/06/2021
Booked a room in Omaha for College World Series. Arrived at destination after a 13 hour drive to find the hotel overbooked. Met one other group that shared our fate…they, too, were re-routed to another hotel…not comparable to original site at all. While I cannot definitively identify a villain in this (right now I am blaming myself for using them), I will say booking.com seems to go out of their way to make sure you cannot speak to a live person to express the obvious which is how can you let this happen…ever…and lack the guts to make a customer service rep available to even discuss how this could happen. Never, ever again…ba-bye.
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