Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10258
86% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★★★★★

“Perfection”

Written on: 17/11/2016 by Iliana292 (1 review written)

Stayed in Ashe hotel with young family for two nights at end of October. Could fault absolutely nothing. Staff amazing, accommodation spacious clean and location excellent. Nothing was too much trouble. Whoever has trained staff in has done an excellent job-all hotels should strive to be like this one. Will 100pc be back to stay here. Have recommended to family and friends. ps breakfast was amazing and again staff brilliant-nothing was too much trouble. Would not stay anywhere else in… Read Full Review

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★★★★★

“outstanding villa with friendly staff ”

Written on: 17/11/2016 by ElyseHagan45 (1 review written)

Joany Villa in Seminyak Bali I would recommend this villa to everyone as the staff and rooms are second to none I give this villa five stars for sure and will go back and stay there again and again and again.I will be talking about this villa and recommend it to everyone how goes to Bali.But overall you are within walking distance from everything from shopping to excellent food and more and never wish you go home… Read Full Review

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★☆☆☆☆

“Beware of Their Reserve Button”

Written on: 15/11/2016

My daughter pressed the reserve button when looking for a hotel in London and entered her card details thinking it would save the page as a favourite. IMMEDIATELY she realised her error she called the hotel and Booking.com to explain and ask them not to process payment. Both have refused despite several requests including from the bank. This is £258 taken from a young girl's account who is on min wage. I will not use their site again… Read Full Review

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★☆☆☆☆

“Totally unacceptable.”

Written on: 15/11/2016 by Traveler_A (1 review written)

I was denied room for two night reservation today even though I called their front desk to confirm last week. Nobody notified me about this until I came to check in into the room at 6:30PM after long day at SC16 conference in Salt Lake City. The staff at the hotel including Manager was completely out of any excuses, cold and not caring a bit. They claimed that they notified booking.com about not being able to honor reservation. But I had no e-mail or re-booking notification. Would you like to… Read Full Review

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★★★★★

“The manager was fab she made us so welcome in my...”

Written on: 14/11/2016 by Lesleymarsh (1 review written)

The manager was fab she made us so welcome in my birthday we have now booked a xmas stay on the 28 th thankyou for such great service We had never been to 30 James St before , we were shown around and made so welcome, we were taken to the beautiful restaurant and outdoor balcony on he 8 th floor where we were given a glass on bubbly for my birthday . What made my night so special can't wait to go back… Read Full Review

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★☆☆☆☆

“Too much junk mail”

Written on: 09/11/2016

Don't book thru this outfit. You will get ads every day. And you cannot unsubscribe or contact them. They don't provide for that… Read Full Review

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★★★★★

“Humansville, MO Hosts Barnwood Inn”

Written on: 09/11/2016

Barnwood Inn has all the charm and hospitality of a warm embracing small town. Clean, country style rooms with comfortable beds, and down-home relaxing welcome. Best stay ever! … Read Full Review

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★☆☆☆☆

“RipOff”

Written on: 07/11/2016

I booked through a referral from Travelia. I requested a reservation for Carlisle, PA. What I got was reservation for Carlisle AR, hundreds of miles for my requested motel. This was a same day booking so even though I notified both Travelia and Booking.com, neither was willing to help cancel the booking. Travelia said sorry, we are only a referral service and have no connection the the travel agencies we refer. Booking.com wouldn't even admit a mistake had been made. The motel also had… Read Full Review

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★☆☆☆☆

“Poor Customer Service Rip Off”

Written on: 07/11/2016 by pissedoff2016 (1 review written)

This review is about booking.com. I booked my reservations in July 2016 for dates into December 2016. I booked with the free cancellation and was informed of one rate and even received confirmation emails with that rate. Months passed by and still the same rate only modified the check in rate which according to the hotel that doesn't affect the rate since i was requesting to check in an hour or two later than 3pm the check in time. According to the hotel booking.com is known for increasing the… Read Full Review

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★☆☆☆☆

“Misleading Hotel Information and Photo”

Written on: 26/10/2016 by erdemprekic (1 review written)

I had to run away from the hotel that I booked through boooking.com in Athens and cancel the booking immediately since it was insecure and the photos and review shown in booking.com was misleading. I informed booking.com about the issue and asked for refund. Booking.com recommended to pay back only 10% of the fee (after 40 days). I also informed them that The rating of the hotel was 9.2 in early September when I made the booking and now only after 40 days it is 6.6. It seems that getting… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 26/10/2016 by 264Frost (1 review written)

I booked a hotel using booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already payed and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my… Read Full Review

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★☆☆☆☆

“Do not use this site!!!”

Written on: 26/10/2016

They will list sub par hotels on their site and will not work with you after the fact. I sent them photos of multiple issues with, The Charleston Grand in Charleston, SC and they refuse to stand by their customers. Just book directly with the hotel that you are interested in (not this one!!) and use a credit card not a debit. They are a complete waste of time!… Read Full Review

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★☆☆☆☆

“Untrustworthy and Unsafe”

Written on: 26/10/2016 by utHagan317 (1 review written)

These guys are simply liars. They don't price match (even with their own website) and they offer you no security whatsoever, other than an SSL certificate. If a hotel has lied about their rating, tough - they won't change it (even if you sue the hotel and win the case stating that it was mis-sold). If a hotel goes bust and you've paid them, again - it's your tough luck. They are a hands off 'no service' company who are successful purely down to their age and size - everyone trusts them, but… Read Full Review

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★★★★★

“Reservations and Customer Service”

Written on: 24/10/2016 by theresa60 (1 review written)

I made reservations through Booking.com for Days Inn Ocala East/Silver Springs and received my reservation confirmation through my email. I was then reading reviews online and got scared by so many bad reviews of motels not getting reservation confirmationS through Booking.com and when people arrive at the hotel, the hotel has no record of it. So, I contacted the hotel and they did not receive my reservation yet. I only booked earlier in the day. So, the hotel was going to contact… Read Full Review

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★☆☆☆☆

“DO NOT STAY IN THIS HOTEL !!!”

Written on: 24/10/2016

Upon arrival when entering the building the smell was awful (musty-dirty-unclean-smell coming from the carpets). Walls all in need of a coat of paint. Stairs going up to the bedrooms not clean. Bedroom did have a sea view, it was very small not clean. Bathroom cold tap would not turn off properly, mirror and shelf hanging off the wall. Shower in need of a good clean with bleach. Towels may have been white many years ago but are now grey and discoloured, are fit for the bin... Dining… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 20/10/2016 by Dunlapzi312 (1 review written)

Plans were changing quickly while trying to visit a dying relative. I made a hotel reservation the day before I was to use it then had to cancel. Booking.com had no way of getting in touch with a human person to help me. No one responded to any emails or "contact us" forms. The hotel would have gladly canceled and refunded for me but they couldn't because the reservation was made through Booking.com. I had to pay for the room since the cancelation wasn't 3 days out. The reservation wasn't even… Read Full Review

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★☆☆☆☆

“Holiday Inn Ontario-Extremely Poor Customer Service”

Written on: 19/10/2016 by SherylRyan (1 review written)

My daughter and I stayed at the Holiday Inn in Burlington, Ontario and it was the utterly worst stay I've ever had. Only one roll of toilet paper for two women, two towels for the whole stay, dirty sheets on the pull out couch and blood on the bed sheets when I turned down the blanket. Upon calling the manager and reporting to Head Office customer service I received "reward points". When I tried to redeem these points they told me that I couldn't use them on the next visitor to another Holiday… Read Full Review

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★☆☆☆☆

“BOOKING dot com are sckum”

Written on: 16/10/2016 by McKinneyhr316 (1 review written)

BOOKING DOT COM ARE THE WORST LOW LIFE. NEVER EVER USE THEM. YOU WILL BE RIPPED OFF. Here is its address if you need it: 4147 Eastern Avenue Grand Rapids, Michigan 49508-3405… Read Full Review

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★☆☆☆☆

“A real pain”

Written on: 12/10/2016 by rogerian (1 review written)

A real pain in the ass to cancel reservations. Tried to cancel when the reserved motel would not accept dogs and booking.com was going to refund only a portion of the amount I was charged. ($85.00 outm of $99.00) I called the motel and they were great… Read Full Review

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★☆☆☆☆

“Bait & switch”

Written on: 11/10/2016 by Kruzsox6 (1 review written)

Used this website to book long weekend for columbus day..I booked a spa tub room at hampton inn & Suites in west yarmouth .. I called the hotel a few days before to confirm they said I was all set...when we arrived we were told there were only 3 spa rooms and there were none available..we were given a different type of room. We were extremely disappointed and was told that using booking.com was considered a 3rd party reservation and booking.com didn't check that these rooms were all booked… Read Full Review

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