Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10227
86% of users recommend this

Summary

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★★★★★

“Wonderful experience staying at 't Wapen van Middelie!”

Written on: 15/09/2016 by Matfen (1 review written)

After a short and very pleasant drive from the Port we arrived at the very picturesque village of Middelie and our hotel. We received an extremely warm welcome from the owner of the hotel and his staff who did everything they could to make our five day stay very pleasurable. Our accommodation was very clean, comfortable and cosy and there was a very homely atmosphere in the hotel. The owner was most helpful in helping us to plan our visits so that we got a great overview of this delightful… Read Full Review

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★★★★★

“Nonrefundable Reservations”

Written on: 13/09/2016 by dune4308 (1 review written)

I booked a nonrefundable hotel reservation and had to cancel within 24 hrs. due to a medical condition of my traveling partner. I spoke to a Yuen who put all my worries about the financial obligation to rest. She renewed my faith in humanity! Thank you thank you, Zuen… Read Full Review

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★☆☆☆☆

“Unclear Bookings”

Written on: 12/09/2016

Found a hotel for next April in Pensacola Beach, FL. Everything stated will be charged at check in. I wasn't charged at check in I was charged at time of reservation. Now I am unable to make car payment, rent payment and other bills because I was charged too soon. Thanks a lot. NEVER using this site again… Read Full Review

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★☆☆☆☆

“When things go wrong they go really wrong ”

Written on: 11/09/2016 by matze12 (1 review written)

Booked a 4 night stay in France, got the confirmation immediately confirmed. next day the Hotel/ B& B wrote to me we can not honour your booking as we are already full, please cancel your booking. Hello you cancel my booking you cancel the booking. Contacted Booking.com who tried to be helpful we call and let you know. once known the fact I told them they told me they replace the booking. Replace with a much lower grade and much cheaper. TripAdvisor ranking was as well much lower. Hello! I had… Read Full Review

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★☆☆☆☆

“booking.com ruined last christmas together ”

Written on: 10/09/2016 by Adams81 (1 review written)

I went on line to book a stay at The Imperial Hotel Blackpool - as I live in st annes lancs, we were unable to go abroad that year as he was very ill - Booking.com came up at half price - with writing too small for the naked eye - room only - when the Imperial don't do a room only at Christmas. so we had wasted time and £450 - the hotel had to help us get a refund, as was £900 for 3 nights inclusive. it was our last Christmas together, it caused us a lot of stress, I wish we had booked… Read Full Review

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★☆☆☆☆

“Reserved , but never got apartment”

Written on: 09/09/2016

We booked over booking.com "Lee Aartments" in Tallin in the morning and I got sms confirmation on my phone.After we came to Tallin in front of the apartment we called owner of this apartment. First he didn't answer on the phone and after 10 minutes he called back.He didn't know to speak English at all ,just Estonian and Russian,thanks God I knew some Russian. He was very rude ,screaming that he don't have free room and that he doesn't know how we could book on internet when he doesn't have… Read Full Review

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★☆☆☆☆

“online cancellation doesn't work”

Written on: 06/09/2016 by GlennSchwartz (1 review written)

Booked a hotel and cancelled it per their policy on line and still got charged by the hotel. Both parties, booking.com and Microtel said they didnt get notice it was done so $300 down the drain. no help whatsoever from booking dot com. Just said sorry we dont have record of it and we got screwed. What do you do? Big online companies dont care, screw you, we got your money… Read Full Review

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★☆☆☆☆

“Caution-Do Not Use”

Written on: 04/09/2016 by Browntrucker (1 review written)

We used Booking.com for the first time to plan our 10th wedding anniversary trip nearly 2 months in advance. Upon arriving that night the hotel had no knowledge of our reservation that I had made. Booking.com sent me at least three emails confirming my stay was all set up. When I attempted to contact them via phone, there was a 27 min wait only to deal with a rep who was completely unprofessional and more like a interrogator. She blamed the hotel for there computer system being outdated.They… Read Full Review

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★☆☆☆☆

“SELLING ACCOMODATION THEY DO NOT HAVE ”

Written on: 31/08/2016 by Sutherlandaa32 (1 review written)

Having booked/paid for in full accommodation we then receive an email from booking.com and the owner of the accommodation to inform us we could not have the town house booked and this was cancelled - absolute shocking service, received an email from booking.com stating they "tried" to contact us by phone this was a downright lie - they then offered us more expensive accommodation to book through booking.com - of course we would have to pay for this also - they stated if we kept the receipt for… Read Full Review

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★☆☆☆☆

“Watch out for misleading advertised prices!”

Written on: 30/08/2016 by Taliaf150 (1 review written)

It seems booking.com create their own creative exchange rates! They advertised in my local (NZD) currency a room rate, yet when received the booking confirmation in USD there was quite an unexpected difference! I contacted their call centre and the staff member agreed it didn't look good. So best to book directly with the hotel ... it the price looks too good you may now know why. Happy travels… Read Full Review

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★★★☆☆

“AMAZED BY THE OVER PRICE”

Written on: 24/08/2016 by dagnabit1956 (2 reviews written)

I booked 2 nights East coast 3star seaside hotel B and B type place for 2 adults and 1 x 7yrd old , total with breakfast through Booking.com £246.00 I spoke to the hotel owner who told me if I'd booked direct the same room for the 3 of us with breakfast would be just £160.00 , next time I will search and bypass all online booking sites . The easy way is usually the expensive way. Caveat emptor… Read Full Review

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★☆☆☆☆

“Does not protect customers”

Written on: 23/08/2016 by baconrl (1 review written)

I made a reservation with Booking.com for a Germany hotel in December. The reservation stated that it was fully cancelable until November 5 and that no money was was due until I checked in. The hotel charged my card for 10 euros TWICE!. I contacted Booking and after FIVE days they still had not resolved it. The hotel denied charging my card even though I sent the printouts to Booking.com. Booking.com told me that there was nothing thy could do as the hotel denied charging my card. I assumed… Read Full Review

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★☆☆☆☆

“customer care does not exist”

Written on: 23/08/2016 by Coffey110 (1 review written)

Just avoid using Booking.com. You can find better prices and deals by contacting the hotels or on different websites. No customer service (waiting time makes it impossible to contact them). Terrible service, unclear information, no communication… Read Full Review

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★☆☆☆☆

“$165.00 lost through booking.com”

Written on: 20/08/2016 by ElianSherwood (1 review written)

I booked a one-night stay through booking.com Due to family illness, I was not able to make the trip I had planned. Booking.com would not refund my booking.com price of $165. They referred me to the hotel I was booked at. The hotel would not refund my $165 because I didn't book directly through them; and told me to cancel through booking.com I will never use booking.com again - they do not have your back. $165 down the drain thanks to booking.com BEWARE ! … Read Full Review

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★★★★★

“Great service when help required.”

Written on: 19/08/2016 by Griff20 (1 review written)

We use Booking.com for most of our trips, we have never had any problems with any bookings we have made in the UK, Europe and worldwide. On our recent trip we were delayed at the airport for over 2 hours which meant we would be arriving at our destination past midnight, we were aware that the apartment staff would not be there so we called Booking.com direct when we were unable to contact the apartment staff. They were able to make contact for us and then transferred the call so that we could… Read Full Review

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★☆☆☆☆

“If I could give less than a star I would...”

Written on: 19/08/2016 by ThaliaPearson (1 review written)

I made my booking in July for a room in Paris in mid September. Now that my trip is getting closer, I was just checking the hotel's website for their address, and out of curiosity put in my date and found that my room is $100 cheaper than what I paid with booking.com (their website brings you directly to an Orbitz page for their hotel). I went to my email to see if I could make any changes to my reservation, and the email says it's non-refundable. Even though it's still a month ahead of time… Read Full Review

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★☆☆☆☆

“Booking.com is completely useless.”

Written on: 13/08/2016 by AviHingo (1 review written)

To give you a perspective, we live in Aberdeen and had gone to Edinburgh for a weekend and take my children to Zoo. Booking.com is a completely useless service. I made a booking through booking.com on 9th August 2016, I arrived at the hotel with my wife and 2 children aged 4years and 8 months respectively. When we arrived at the hotel the hotel staff said they don't have our booking. I showed them the booking confirmation received from booking.com, and they said they never received any booking… Read Full Review

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★☆☆☆☆

“Impossible to cancel FOR FREE.”

Written on: 12/08/2016 by Diana.Simetra (1 review written)

Twice now I've booked with Bookings.com and was charged for cancelling. They said it was the motel or hotel that charged and they had nothing to do with it. And yet, the motel and hotel each said they couldn't control the charge since it was done on Bookings.com. Don't waste the money or time… Read Full Review

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★★★★☆

“location was fantastic”

Written on: 11/08/2016 by Schaeferml144 (1 review written)

We stayed at this bed and breakfast, very convenient in location. The owner was very nice, helpful and our breakfast was great. The room was lovely and clean. The only negative thing we can say is that it is a shared bathroom, but on our visit only ourselves were staying over on the Friday evening so we had full use… Read Full Review

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★☆☆☆☆

“Inadequate notification of hotel cancelling booking”

Written on: 04/08/2016 by AlbertPearson (1 review written)

Booked accommodation a week in an advance (to visit my sick mum in hospital). Turned up to find the hotel had no rooms for us. Booking.com failed to make sure we were notified. We couldn't answer their two missed calls as were driving. They could have texted - no good sending an email as couldn't access them on the road. Easy to work out this might be the case only hours before the book-in time. (if these calls were anything like the third, received after the hotel rang them after we were… Read Full Review

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