Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
9873
88.1% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
? Ask our helpful community of experts about this product or company
Booking.com - www.booking.com - Ask a question now

Media Gallery for Booking.com - www.booking.com

Booking.com - www.booking.com
Booking.com - www.booking.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“not as good as it used to be”

Written on: 08/04/2015 by HaroldNewman29 (1 review written)

I don't know if the website has changed or if we find better service somewhere else, but it used to be a great place to book a hotel. Now in the last year and a half, i have booked a hotel where the pictures were from 20 years ago because no one checked it, another hotel with hidden fees which were not specified on the site, and a last one for which the customer service was not even nice nor helpful, when my flight got delayed for 5 hours and i had no way of contacting the hotel as there was no… Read Full Review

Report this review
★☆☆☆☆

“Worst experience ever!”

Written on: 02/04/2015 by MaeveRice280 (1 review written)

I booked the fritz hotel for my vacation based upon the fact they had ocean view rooms with balconies. The picture clearly shows a bed with doors leading out to what appears to be a balcony. I called booking.com to verify and was told I had a balcony, only to find I was on the first floor with a partial view and no balcony. I asked for the manager to call me back. He did not. Instead had a CS rep email me a replay of a completely different conversation not even referencing the balcony. They… Read Full Review

Report this review
★★☆☆☆

“Booking.com double charge”

Written on: 31/03/2015 by Ipsalan (1 review written)

Having been a fan of booking.com for years I have recently been very badly let down by them. I used them to book a room in Villa Schweiger hotel in Prague and paid in advance. When I checked my card statement I had been charged double the agreed amount and also charged a separate 'transaction fee'. After I complained the hotel refunded less than half of the overcharged amount and none of the transaction fee. After lots of scanning documents and emailing booking.com apologised and said they… Read Full Review

Report this review
★★★★★

“Fantastic dinners”

Written on: 31/03/2015

I must say I was surprised by how wonderful our stay at the hotel was, what really blew us away was the food! Big hats off to the chef there, in what looks like a very simple hotel they prepare and serve gourmet-level dinners daily. Every evening we got a 5 course dinner included in the price. Every single dish was delicious and the variation and presentation just fabulous! It turned into something we looked forward to all day on the ski hills. Nice wine selection and general cleanliness of the… Read Full Review

Report this review
★☆☆☆☆

“DONT STAY HERE EVER!!!!!;”

Written on: 30/03/2015 by squire1943 (1 review written)

Booked in to the Days Inn due to a flight cancellation at 1.30 am BIG MISTAKE The shuttle driver coulda come from Bates Motel Absolutely disgusting filthy never been maintained in years Days Inn should revoke this franchise Health and Safety department of New Jersey should condemn it The only way to improve this would be with a Caterpillar D8 The staff is not in touch with reality blank stares no help or assistance Just waiting to get an imprint of your credit card and if you reserve thru this… Read Full Review

Report this review
★☆☆☆☆

“Terrible customer service from Booking.com”

Written on: 29/03/2015 by yqHughes130 (1 review written)

I would strongly recommend not to use booking.com as they failed to pass on my booking details to Edinburgh Village Urban Resort and it took me TWO hours to then check in. I have since been in contact with booking.com to resolve the situation, who have not been helpful at the least. Booking.com have offered me £25 'compensation' however when I tried to take up this offer, they refuse to acknowledge my emails or phone calls and have 'resolved' (which is far from the truth) my case instead of… Read Full Review

Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 29/03/2015 by Melmh (1 review written)

I booked a Saturday night stay on Booking .com for June 2015, which was confirmed by email Three hours later I had a call from The Hotel saying that at a weekend they only booked A two night stay. I went back to the website to cancel the room and there was a %50 of the cost cancellation fee. I phoned booking.com asking for this to be waived due to the fact that I felt this was their fault for accepting the booking in the first place.They were most unhelpful and told me they would have to… Read Full Review

Report this review
★★★★★

“birkfield house holt norfolk”

Written on: 22/03/2015 by tonyosborn (1 review written)

We stayed at this B&B and understand that we were their first guests,the welcome we received was warm and the room was spacious,clean and everything one could wish for,also Karoline gave us good information on places to eat which turned out to be very good. Would recommend anyone visiting north norfolk to stay here. We will be using Birkfield House when we are in the area. Good luck Karoline… Read Full Review

Report this review
★★★★★

“Excellent hotel”

Written on: 21/03/2015 by Clark368 (1 review written)

I stay at this hotel was excellent. The staff was very friendly, professional and accommodating. They delivered everything they had promised on the website. The hotel is new and very well decorated. The rooms were in great state and very artistically decorated. Especially loved the lighting in the rooms. I would recommend this hotel to other travelers. This hotel is reasonably priced for the facilities and service it provides. You can find cheaper hotels elsewhere but this is worth the slight… Read Full Review

Report this review
★★★★★

“Wonderful 10 days in Lecce Italy”

Written on: 21/03/2015 by leocomo (1 review written)

As a family we booked 3 rooms for 10 days at a Bed and Breakfast called "La Coccinella". Located on via Alcide De Gaspari,40 - Rione Castromediano 73020 Cavallino (Lecce). It was claen well appointed and very comfortable. The proprietor of the B&B, Simona was the nicest person you could want to meet. She took care each morning to see we had espresso, capucinno and tea, as well as homemade cakes and croissants. It is close to Lecce Center and there is adequate parking in front as well as… Read Full Review

Report this review
★☆☆☆☆

“Reneged booking”

Written on: 20/03/2015 by Patricia192 (1 review written)

After booking a hotel in Tenerife and receiving an email confirmation from Booking.com. Two day's later (today) I have received another email from Booking.com informing me that they had made a mistake with the price and they wonted double the amount to that I have already received in my confirmation. They apologised for the mistake and have offered free breakfasts because of the mistake. After telephoning Booking.com they have informed me that they are only an intermediary and can not get… Read Full Review

Report this review
★☆☆☆☆

“BE AWARE!! OF BOOKING.COM”

Written on: 19/03/2015 by Schneidertd408 (1 review written)

It was the last time I use booking.com Cannot believe how irresponsible Booking.com was by having hotels that does not exist. It was a completely nightmare after 14 hrs of flight (Los Angeles-Shanghai), getting at 1 am at Shanghai taking a taxi to a place that does not exist, then drive around to find a hotel with vacancy I paid $1340 RMB + $600 RMB in taxi + the stress looking for a place to have good rest that night because Booking.com is not qualified to make a hotels research or keep their… Read Full Review

Report this review
★☆☆☆☆

“GRIM EXPERIENCE”

Written on: 19/03/2015 by Amarish467 (1 review written)

Replace great expectations with GRIM EXPERIENCE For 3 night stay No comfort, disturbed sleep, poor customer service Starchy scratchy sheets, tepid to scalding shower Hard lumpy mattress, shaky wooden bed Irritating drunken guests all allowed to party in opposite room (when complained twice mgt asked them to tone it down, they were not asked to go back to own rooms) despite being 4.30 in morning !! Three times FIRE alarm off in one night 10.30, 2.45, 3.15 (no explanation from… Read Full Review

Report this review
★☆☆☆☆

“Best Price Not Guaranteed”

Written on: 18/03/2015 by Fernandez446 (1 review written)

i booked my hotel with booking.com as I felt confident that their Best Price Guarantee provides assurances that they offer the cheapest price. Just an hour after completing my booking I stumbled across the same hotel on the same dates from a different booking website for 20% less than it was on booking.com. I immediately contacted booking.com to take advantage of their guarantee promise. After a short time they replied telling me that I could not claim the difference in price because of a minor… Read Full Review

Report this review
★☆☆☆☆

“Motel 6 St. George, UT.”

Written on: 18/03/2015 by Corcoran356 (1 review written)

This place was unclean. The towels were liberally stained. The surrounding rooms tenants were loud and inconsiderate well into the night. Also, they evidently had an agreement with the local police department which allowed police trainees to practice intimidating customers with police dogs. If you think you have a reasonable right to privacy, you would be better off anywhere other than here. Furthermore, if this is representative of a company-wide attitude I suggest you avoid this motel… Read Full Review

Report this review
★☆☆☆☆

“Big Disappointment”

Written on: 17/03/2015 by 129Cleveland (1 review written)

I have booked throught this webpage a Villa on Boracay island. When i arrived there with my family, nobody at the reception knew about the reservation and said that its fully booked! So we had to look for another accommodation on the spot, with 6 months old daughter in extremely hot environment. Never again Booking.com, i will never forget what vacation you have prepared for me and my family. Very big disappointment… Read Full Review

Report this review
★★☆☆☆

“Price guarantee”

Written on: 15/03/2015 by bobbie11111 (1 review written)

I used booking.com today and trusted that I could easily contact them if I found a cheaper price. A few minutes after booking I did find a cheaper price for the exact same date, place, and type of room etc. I tried calling the number that was posted on their site, but was on hold for over 30 minutes. It is way too difficult to contact them, so I will not be using them again. I book for my whole family many times a month. I just do not have the time to wait around for them to answer their phone… Read Full Review

Report this review
★★★☆☆

“book with hotel directly”

Written on: 15/03/2015 by Sheehanti437 (1 review written)

WE have always found it best to call the hotel directly as only they can answer your questions. There is no need to be bounced from "customer service rep to customer service rep" as usually all they do is read from a script when answering questions. Also if there are any specials or discounted rates they are the ones to ask, most travel sites are only interested in, is their commission… Read Full Review

Report this review
★☆☆☆☆

“Hotel charged me --in spite of promise to the contrary !!”

Written on: 12/03/2015 by Boydds369 (1 review written)

On the booking.com website, the Italian hotel specified that there would be no booking charge, deposit or cancellation fee for the room for at least 45 days. My trip is months away (captured screen grabs). Within three days my bank account was charged the full cost of the room. I immediately brought the charge to the attention of booking.com customer service, in writing. They asked for a screen shot of my bank account with charge listed, with certain info showing but still secure. I provided… Read Full Review

Report this review
★☆☆☆☆

“No guarantee for hotels”

Written on: 11/03/2015 by 273Kidd (1 review written)

They just doesn t give any warranty to hotels they are just after customers...no matter how crazy they are. Using this system a customer can: book without paying damage the hotel without paying cancel the booking without paying no show without paying receiving false review, they approve false reviews … Read Full Review

Report this review
overview