Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10326
85.5% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“Don't book unless you want to be disappointed.”

Written on: 29/05/2017 by LindaOakfield (1 review written)

I booked and paid for a hotel through booking.com for a one night stay in the Lake District. This afternoon I was contacted to say that the booking couldn't be honoured and offered something else. Unfortunately the hotel I was offered was very old fashioned and not at all the type of hotel I would normally stay in. The member of staff who dealt with me seemed to misunderstand by situation. I'm now going for a short break tomorrow and not at all looking forward to it… Read Full Review

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★★★★☆

“Hotel appears to be good”

Written on: 27/05/2017 by Kenya1964 (1 review written)

WE WILL ASSESS AFTER OUR STAY IS COMPLETE… Read Full Review

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★☆☆☆☆

“Unclear cancellation policy”

Written on: 18/05/2017 by Passrider (1 review written)

This is the most corrupt organization I've ever seen. I used to use this site for all my reservations. not any more. I booked a hotel last night and it says they need my CC to hold the room JUST to hold it and free cancellation. but as soon as I put my CC, it says, @109.00 charge if I Cancele the reservation. Unfortunately, my destination city has changed and I was charged for canceling. I even emailed them that i don't want to cancel the current reservation. I use needed my reservation to be… Read Full Review

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★★★☆☆

“Poor Service”

Written on: 18/05/2017 by GraceKearney52 (1 review written)

I booked initially with this company once and it was a good experience as I didn't have any questions and the booking when through was planned. The second time I booked, they charged my credit card and I decided not to go, so cancelled the booking at it took almost a month to get my money back. I called their office several times about the cancellation. Was told once money was being refunded. Second time I was told they needed my bank statement sent to them to see the charge, shouldn't you have… Read Full Review

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★★★★☆

“fantastic stay so close to everything, beach supermarket ”

Written on: 18/05/2017 by JennieGibbons (1 review written)

Beautiful place renovated with all the latest features, close to everything walking distance to the beach and supermarket. Transport to Lipari main town was only 5min ride. overall the place was very comfortable and great restaurants nearby. I would highly recommend this place to anyone… Read Full Review

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★☆☆☆☆

“BOOKING DISASTER”

Written on: 13/05/2017 by Reid279 (1 review written)

I've always been very happy booking through Booking.Com & this review is aimed more at The St Brelade Bay Hotel, Jersey. Having received BOOKING CONFIRMATION for 2 sea view rooms with balcony from Booking.Com, I later received an email from Hotel advising they could not support our choice of rooms as they were not available for full week and we would have to move rooms throughout our stay OR take 2 other rooms for full term of stay but no Balcony & one room would only be a side sea view. We… Read Full Review

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★☆☆☆☆

“Non-refundable”

Written on: 11/05/2017 by NEVERBookings (1 review written)

Placed a reservation on Bookings.com for CountryInn and Suites in Asheville NC. Have Never reserved a hotel with a non-cancelation policy and with a 95% cancelation fee. Country Inn and Suites sent me an email and canceled one night and did not charge me a cancelation fee, then today I get a call from Germany with Bookings that has changed the hotels fees. The supposed "savings" by booking with Booking.com was no savings at all, could have reserved the rooms with the hotel at the same price… Read Full Review

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★☆☆☆☆

“Deception in advertising”

Written on: 02/05/2017 by GabrielleHatch382 (1 review written)

Booked a room in Cambria and the heading was "Best Value" (Book now only one room left) with the Booking.com price guarantee. After booking I went to the direct website of the Bed and Breakfast and found out their everyday price for that same room was $20 a night less than advertised on Booking.com (for same nights). So not a huge amount but Booking.com makes it sound like they have the best rate (and they don't). I would not book thru them again in the future, might use them for a preliminary… Read Full Review

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★★★★★

“my stay at the roman hotel Kato Paphos Cyprus”

Written on: 01/05/2017 by lavenderbobby (1 review written)

On arrival very pleasant professional staff. the rooms were clean and all the staff very friendly. I am intolerant to dairy products , the care i was given by the waitresses and the chef was amazing. everyday any food I wanted was made especially for me . It is the first time in a hotel that my dietary requirements have been given such care , The roman hotel Paphos if you have special dietary requirements this the hotel to stay at… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!!!!”

Written on: 30/04/2017 by 117Gilliam (1 review written)

I have gotten the run around with customer service in regards to getting a partial refund for my room. I got to the hotel and it was terrible. The AC leaked water all over the bed. The tv was cracked and the hotel staff informed me that I needed to call booking.com for a refund. I call them to get my refund and they informed me that they needed to talk to the hotel. They talked to the hotel and informed me that they would process the request for the refund. 3 weeks later I never received a… Read Full Review

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★☆☆☆☆

“Made reservation thru bookings.com. Arrived at hotel...”

Written on: 28/04/2017 by bobj2001 (1 review written)

Made reservation thru bookings.com. Arrived at hotel and presented the bookings.com paperwork. I made a mistake and booked myself to arrive the next week. The Quality hotel was able to take care of me and understood my error. Upon return home contacted bookings.com online. Their reply was tough turkey! I had a 'non-refundable' reservation. Their cancellation fee was exactly the same price as the reserved room. I was responsible for reading the fine print in their contract! Never heard of… Read Full Review

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★★★★★

“Galaxy City Hotel, Kandy, Sri Lanka”

Written on: 28/04/2017 by Mira180 (1 review written)

We have truly enjoyed our stay at this wonderful hotel, with its convenient central location and comfortable spacious rooms. The welcoming, friendly yet efficient staff were both warm and courteous. Our room was well equipped and very clean, the bathroom facilities were exactly what we needed after a hot, dusty bus journey from Dambulla. The reception staff connected us with an amazingly knowledgeable local gentleman Mr. LDP Laxman who acted as our driver and guide for the duration of our… Read Full Review

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★☆☆☆☆

“DO NOT use this site.”

Written on: 25/04/2017 by thSutton120 (1 review written)

It will charge you about twice the price of what it's worth. It was a reservation for a last minute trip, but I could have gotten a way better hotel with spas and breakfast for half its price. Learn from my lesson... NEVER use this website.  Oh and there's no way to contact anyone. Didn't like any bit of it. Go with Travelocity...That's what I realized… Read Full Review

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★☆☆☆☆

“Booking.com overbooked the hotel and wont refund my money”

Written on: 24/04/2017 by andrewnalma (1 review written)

I booked two hotel rooms for my Sons College Graduation and according to Booking.com there where 5 rooms available. I paid at the time of booking. One weeks later I get a call from the hotel stating that Booking.com had overbooked by 50 rooms and they were contacting everyone to let them know and that they had already contacted booking.com regarding this mistake. I contacted booking.com for a refund and they gave me the run around and said they would have to verify with the hotel, and that it… Read Full Review

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★☆☆☆☆

“BE CAREFUL- NO SERVICE- NO REFUNDS- NO CONTACT”

Written on: 20/04/2017 by avKirk278 (1 review written)

I made a hotel reservation 3 weeks before travel. I saw that I made a mistake- my company won’t permit this hotel. I contacted the Hotel, and they cancelled the reservation. I immediately informed Booking.com of the situation and asked to cancel the reservation, since I'd cancelled with the property. This was difficult- there's no customer service contact on their website- anywhere. They respond after several days, that they'd contact the property to see about a cancellation (which I… Read Full Review

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★☆☆☆☆

“WE WERE STRANDED!!!”

Written on: 18/04/2017 by DemetriusCardenas (1 review written)

My daughter & I were travelling to Omaha to visit the zoo and also a wedding. I placed my reservations on Booking.com 17 days before I travelled. You would think that was plenty of time, right?? WRONG!!! My YOUNG daughter & I arrived at our destination (I was sent confirmation with an itinerary number prior to travel)at 8:30 at night. I am never sure of the area when booking online... Comfort Suites in Council Bluffs, Iowa did NOT have our reservation when we got there! AND they had no… Read Full Review

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★☆☆☆☆

“Do not trust the greedy evil unscrupulous company ”

Written on: 15/04/2017 by Amara351 (1 review written)

I booked a room in London for seven nights, and received an email saying that my booking was confirmed and guaranteed. However, a week later, I received an email saying that there had been an error, and the cost of my room was going to be almost 25 times the price I had agreed to! Of course, this price was unacceptable, but Despite the fact that the error was entirely their fault, and despite the fact that they made things even worse by waiting a week to do anything about it, I have not been… Read Full Review

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★☆☆☆☆

“NEVER NEVER NEVER USE”

Written on: 15/04/2017 by Holmanun319 (1 review written)

I booked 1 room online (I thought) but when the web site asked me for names, I put in both my name and my husband's name. They booked 2 rooms, charged my credit card immediately, and made them both non-cancellable. After a number of calls (4) they were able to get the hotel to cancel one room without a penalty. When no credit came through after 3 weeks for the cancelled room, I called again. The hotel claims they put through a credit. Obviously not. I was asked to send my credit card bill… Read Full Review

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★☆☆☆☆

“WILL NEVER USE AGIN”

Written on: 12/04/2017 by TripleL (1 review written)

I Booked 2 rooms at a hotel in Nashville through booking.com and when I arrived at the hotel I was told they only had 1 room. I found this ridiculous considering I had a confirmation number and the charge to my account showing I had booked the 2 rooms. They only had one room available so I was told I would have to find another room at a hotel down the street and was not going to get reimbursed if I canceled the other room. I've learned my lesson using a third party to book my trips. You CAN NOT… Read Full Review

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★☆☆☆☆

“double charging ”

Written on: 07/04/2017 by ddobasad (1 review written)

My wife and I along with our 2 children booked flight and hotel using easy jet site for 3 nights.After booking the flights diverted to Booking.com and put in my stay info. I listed 2 adults+2 children for 3 night, got a rate and booked the room made full payment including the breakfast. the confirmation from easyjet mentioned name of the passengers for flights and hotel but on the email from booking.com shows a booking for one person only,after emailing and calling them they blamed the mistake… Read Full Review

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Summer Sun 2017 - Mark Warner