Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10112
87% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“Screwed by booking.com”

Written on: 29/03/2016 by ScrewedbyBooking.com (1 review written)

Don't ever use this terrible service. I was trying to book in Maryville, TN and the site booked me in Maryville, MO. Now they want to charge me $369.00 to change my reservation to where I wanted to book in the first place. STAY AWAY FROM THIS SITE… Read Full Review

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★☆☆☆☆

“Don't trust”

Written on: 29/03/2016 by Taylor248 (1 review written)

They promised me a refund and I didn't get it.  They owe me 234.60. I will never use booking.com and I will be telling my friends and family not to use it either… Read Full Review

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★★★☆☆

“Could do better”

Written on: 28/03/2016 by stellawycherley (1 review written)

I stayed in the single room for 2 nights, whilst newly decorated and pristine I felt the room was too cluttered the corner unit was useless as was the bureau in the other end of the room and a small chair would have been useful. I slept quite well but the glass fanlight above the door lit up the whole room the hall light was eventually turned off but when people returned late the light was turned on and my room lit up waking me. Hospitality very warm and welcoming.o… Read Full Review

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★☆☆☆☆

“No customer service at all”

Written on: 28/03/2016 by Rob_from_MEL (1 review written)

Making a booking was quite easy. All is automated and worked as expected. But then we needed to make a change and it was impossible. We had to pay 2 nights accommodation that we didn't use from our original 7 day booking even though the hotel was happy to take the cancellation at no charge. However, they couldn't refund us as booking.com had been paid for the whole booking. We tried to contact someone repeatedly for two days at booking.com viva phone and emails with no response at all. I will… Read Full Review

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★★★★☆

“Best in Jewett”

Written on: 28/03/2016 by Turner297 (1 review written)

The staff was very outgoing and professional. They made me feel welcome. The room is very clean and neat, the grounds and exterior well taken care of. I enjoyed my stay very much… Read Full Review

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★★★★★

“Talk with the supervisor Shayne”

Written on: 27/03/2016 by Leonard382 (1 review written)

I was have trouble and i kept getting the run around. Now i call again, i talked with Shayne and he got my refund and was happy with him. If you are having trouble, he will do the best he can to get you your money back. Thank you shayne! I do appreciate it… Read Full Review

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★☆☆☆☆

“Never Again at The Parkview, in Gatlinburg, Tennessee!!!!”

Written on: 23/03/2016

I book a room at the Parkview in Gatlinburg, Tennessee through booking.com. The hotel was nasty and the staff was rude. The room had did not even have bathroom tissue or a plug for the bathtub!!! The free breakfast was a joke, considering there were no classes or bowls to put food or drink in. I Forfeited a nightly rate just to get away from the place. My family was much happier in our second motel and our vacation was saved… Read Full Review

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★☆☆☆☆

“Failed to honor a booking confirmation”

Written on: 23/03/2016 by onwis74 (1 review written)

Through booking.com, I booked a 30 night stay in a one bedroom apt with an in unit washer dryer at 30 East Huron, Chicago, Ill. in February, 2016 for a stay to start in August. I received a booking.com confirmation that the reservation was accepted and was confirmed. I heard nothing to the contrary for a month. Then out of the blue I was told that the confirmation was not confirmed and that there was not an apartment for me at 30 East Huron. Indeed, I was told that there never was an… Read Full Review

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★☆☆☆☆

“Go somewhere else for your bookings”

Written on: 23/03/2016 by Conway195 (1 review written)

My credit card has been double charged wrongly. Booking.com customer service in Singapore is very slow to respond and not solving the issue. I had to deal with the hotel directly to get my money back… Read Full Review

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★☆☆☆☆

“Booking.com is awful ”

Written on: 21/03/2016 by ioGray106 (1 review written)

Please do not use booking.com!!!!awful… Read Full Review

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★☆☆☆☆

“dont book”

Written on: 16/03/2016 by 435White (1 review written)

If you book and for whatever reason you have to cancel, you cant. Go somewhere where they actually know what customer service is!… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 15/03/2016 by DarrellMaloney (1 review written)

I booked a stay at the Hilton Palacio Del Rio in San Antonio, then had to change my plans due to a family illness. The website promised a free cancellation up to three days prior to my stay. I attempted to cancel eight days in advance. The booking.com website would not give me a cancellation confirmation number. I called the Hilton and was told they constantly have problems with booking.com. They apologized, but said they couldn't cancel it themselves, that I would have to go to booking.com. I… Read Full Review

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★☆☆☆☆

“Quoted one price and resort charged me $1200 more”

Written on: 14/03/2016 by Sears349 (1 review written)

We booked with Booking.com and the price they quoted was incorrect. The resort charged me more and claimed that booking.com only had one person in the room. We were in a foreign country so had to pay the extra because what are you going to do. I emailed booking.com with my problem and got no response and still have not 5 days later. I called and the agent was no help and kept laughing about my problem. I will NEVER use booking.com again. Horrible to non existent customer service… Read Full Review

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★☆☆☆☆

“Absolutely terrible. I hate this silly OTA that is...”

Written on: 14/03/2016 by Cadence11 (1 review written)

Absolutely terrible. I hate this silly OTA that is wasting everyone's time and money… Read Full Review

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★★☆☆☆

“They show price in your currency (GBP in my case) and...”

Written on: 11/03/2016 by JazmineHale415 (1 review written)

They show price in your currency (GBP in my case) and actually charge in EURO. As a result I got charged 25£ more for my reservation than showed at the time of booking and they claimed it was due to conversion rate. 25£ - really?? Never had the same issue with other hotel sites. Will never use booking.com again… Read Full Review

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★☆☆☆☆

“Very bad...”

Written on: 11/03/2016 by Johnathon84 (1 review written)

They cancelled my booking 2 days before i go holidays. i tried to find other place to stay but because of high season i could not find. As a result me and 4 of my friends canceled our holidays… Read Full Review

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★☆☆☆☆

“HELLO any body there??????”

Written on: 11/03/2016 by Lacroix499 (1 review written)

Good luck trying to call these people. So far I have been on hold for 15 minutes. My daughter was on hold and never got through approximately 30 minutes. I will report this to the Better Business Bureau… Read Full Review

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★☆☆☆☆

“avoid using this company”

Written on: 09/03/2016

I used booking.com where they advertised under a different company name called edreams. I made an expensive reservation through quidco via this edreams fully expecting to reciecve the 12 % rebate advertised. I never received the rebate and both edreams and subsequently booking.com denied making it even though I had the official confirmation and took the holiday. A year on and I am no nearer getting the rebate. I would advise anyone to be cautious when dealing with these companies… Read Full Review

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★☆☆☆☆

“disgusted with the customer service”

Written on: 07/03/2016 by Americag1979 (1 review written)

The customer service stinks. A fault on there iPhone site, led to a dispute about breakfast. The site did not mention it wasn't included. I rang to complain I was cut off once and on the following call I asked to speak to someone with authority they put me through to the B and B without telling me or the proprietor. I have sent an email of complaint about this treatment with no reply. The customer service has been absolutely shoddy and I wouldn't advice anyone to use this company as once… Read Full Review

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★★★★★

“VERY VERY HELPFULL IN A STRESSFULL SITUATION”

Written on: 05/03/2016 by dwestwick001 (1 review written)

Was given awesome helpful service when my booking was done fro the wrong date, not sure if it was my error or a computer error but they worked with me for over an hour and were able to get me a booking for the night I wanted at the same hotel (which was fully booked for that night from the hotel itself. So thankful they were able to help and were patient with me! (I was slightly stressed out haha!) Would recommend to anyone!… Read Full Review

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