Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10037
87% of users recommend this

Summary

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★★★★★

“Old Success Inn Sennen Cove”

Written on: 15/11/2015

Excellent location, very friendly and helpful staff.Lovely homely feel in main bar.Room had recently been upgraded to a very high standard.Not sure about bath/shower being in bedroom.This was the only fault if you could call it that. Food was of a very high standard,as was reflected in numbers eating… Read Full Review

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★★★★★

“Tea time ”

Written on: 08/11/2015 by KellyNorth215 (1 review written)

My wife Had a voucher for "afternoon tea with champagne" to celebrate her "80th" birthday. We came on Wednesday afternoon 4th November. We would like to say how much we enjoyed the whole experience and the staff were all very helpful. Again many thanks. … Read Full Review

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★☆☆☆☆

“Don't book with these people!”

Written on: 08/11/2015 by Walshjm361 (1 review written)

Booking the reservation was ok, but we were traveling with friends and they wanted their own room. Booking only showed one room left so they had to go somewhere else. I WOULD RECOMMEND PEOPLE CALL THE MOTELS DIRECTLY. When we got there,we were told to cancel and change our reservation we would have to talk directly to booking.com. Phone service did not work well in the Yosemite area and was disconnected twice, so I have to use the motel phone. I did and waited on the line FOR ONE HOUR AND 5… Read Full Review

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★☆☆☆☆

“Aggressive and unfriendly communication.”

Written on: 08/11/2015 by Bennettkk287 (1 review written)

Tried to resolve an issue with their service personnel but was lucky to get 2 words in. I was in the wrong as soon as I said 'hello'. Very traumatic experience; they have absolutely no intention of trying to make things right. Any perceived savings advantage gained over 2 years of experience with Booking.com was lost in one single transaction. In future will go to any lengths to avoid using their service. It's just not worth it. … Read Full Review

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★★☆☆☆

“Change of a booking made difficult”

Written on: 07/11/2015 by 441Suarez (1 review written)

booking.com makes booking easy. To change a booking is made hard. I made a hotel reservation recently. This was easy. Then travel plans changed, as they occasionally do. The booking.com website would not allow altering dates. A message sent to bboking.com was forwarded to the hotel. Hotel says changes need to be made via booking.com. It is one of these "royal run-around" situations. It seems easier to use booking.com as a price comparison tool and book with the hotel directly… Read Full Review

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★★★★★

“Mad monkey hostel”

Written on: 06/11/2015 by mollyd (1 review written)

such a great experience! Best showers I have ever seen in a hostel! Super friendly staff. Would definitely go back!… Read Full Review

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★☆☆☆☆

“False advertising”

Written on: 02/11/2015 by MacKay390 (1 review written)

We booked a room in Georgetown Kentucky. Booking.com advertised it as perfect for a family of 6. We got to the room and it had 2 filthy double beds. We immediately went back to the office and complained. He said we had to call booking.com. and he wasn't going to charge our card. I called booking.com and he charged us after we left. the first person I talked to at Booking.com hung up on me! The second time the guy said The Deluxe Inn will return our charge. We shall see. Why would they list… Read Full Review

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★☆☆☆☆

“Never stay here again Hilton Garden Inn New York/Midtown”

Written on: 01/11/2015 by NYTripaBust (1 review written)

First impression was not what we expected it's located on a little side street and didn't resemble the booking picture. We got to the Marriott Garden Inn Park Avenue early of course even thou our room was ready in order to get in early we would have to pay $35.00 extra dollar, we didn't and we just checked our bags. We were asked if we wanted a room on a lower floor or higher floor. I said Higher, we were on the 9th floor which didn't matter since they neglected to tell us there was a club… Read Full Review

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★★★★☆

“The George Battle”

Written on: 30/10/2015 by OneBrown (1 review written)

We had the basic room, no 4 poster, for one night. room was clean smelt fresh and aired,room had temperature control,bed very clean and comfortable, plenty of tea and coffee more than most luxurious places, good size showera little wear and tear e.g tile on the floor was cracked.I would stay again and most definitely recommend this hotel… Read Full Review

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★★★★★

“Oakhurst B&B Crawley,Gatwick Excellent in every way!!”

Written on: 30/10/2015 by 233Brennan (1 review written)

The Oakhurst B&B exceeded all my expectations and turned out to be the perfect start to my holiday. They were both friendly and accomadating. The room was both extremely clean with the best power shower I've ever had and the room was cosy and had everything I needed including expensive toiletries unlike the usual cheap ones you get in most hotels. The price was very reasonable and included a full English breakfast from the lovely chef, Before giving me a free lift to the Airport. I can not… Read Full Review

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★★★☆☆

“Annoying popups, need more options for smaller cities”

Written on: 25/10/2015 by Meyer167 (1 review written)

Many intruding useless popups like "use our site faster", "proceed now to keep price", "you've got the best price, continue NOW to keep it", annoying and disturbing, taking my time to review. Also would be glad to see more hotels in smaller cities, e.g. for 5-200k of inhabitants… Read Full Review

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★★★★★

“i never book any where else ”

Written on: 24/10/2015 by aaBragg375 (1 review written)

i have been using booking.com for over 3 years . i have booked many trips over 25 mainly hotels in the UK and spain i have had 2 problems which they sorted out immediately customer service have been brilliant . If the mistake is theirs or the hotel closes down which has happened to me recently they found me another hotel and offered to reimburse the difference . ive always found the efficent and helpful… Read Full Review

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★★★★★

“Clean & Family Friendly”

Written on: 22/10/2015 by Gabada (1 review written)

Great hotel wonderful staff. Breakfast was actually more than expected. The whole place was exceptionally clean, designed well and quiet where necessary. We stayed with our two young grandchildren and we enjoyed all the hotel and it's amenities very much. Will definitely stay here again!! … Read Full Review

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★☆☆☆☆

“outrageous.”

Written on: 21/10/2015 by NeilEnglish (1 review written)

Over priced accommodation through the site. When phoning for assistance its hit and miss to get someone who can understand you. Customer service is terrible, dismissive and disinterested...AVOID… Read Full Review

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★☆☆☆☆

“awful company”

Written on: 20/10/2015

I booked 5 different hotels through booking.com for my upcoming honeymoon in june 2016, which was giving me no end of joy as I am heavily pregnant and on bed rest. The first four hotel bookings were great no problems all buy now pay when you stay they took a pound from my account to verify it was real even though they don't state this i expected it. The last hotel I booked same procedure but when i went to check my bank account as i had my car payment coming out i found that there was 195… Read Full Review

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★★★★★

“Great place ”

Written on: 19/10/2015 by yzStephens186 (1 review written)

Hello! Good location,great owners,great community,good beds... Thank you so much,Aurelio,for everything!… Read Full Review

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★★★★★

“Quality company!”

Written on: 18/10/2015 by mariekuy (1 review written)

Booking.com stands behind their claims. I booked a 3 day stay in a hotel and found another booking company had the same room on for 16.50 a night cheaper. I contacted Booking.com and the employee was quick to arrange this extra discount for me. I have even contacted them so that I could get a certain room where I will be staying and they arranged that as well. I use them all the time now! This company gets back to you quickly no matter what your question or request is. Love this Company!… Read Full Review

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★★★★★

“Excellent Great Value For the Money Stayed 29th Sep -...”

Written on: 18/10/2015

2 minutes away from shops Mango Benneton and loads of other brand names. Enjoyable and beautiful town. Family ran extremely pleasant and most helpful would definitely recommend. Room cleaned daily with fresh towels daily very good value. Owners did not speak English they had an app which translated genius!!!… Read Full Review

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★☆☆☆☆

“Avoid Booking.com, Kayak.com,Agoda.com ”

Written on: 17/10/2015 by 283Henderson (1 review written)

I have made a reservation through Booking.com on 08.10.2015 for 1 night stay at Hostel 44 and my cheking in was supposed to be on 11.10.2015. At 11:00 PM I arrived at 13 Kyrnigradska str. and was totally shocked to find out that the hostel (Hostel 44)does NOT EXIST!!! Furthemore, according to the people who were living nearby, there was no such place at that address in the past at all or any other sort of accommodation. According to the neighbours, 5 moths ago at the same address somebody has… Read Full Review

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★☆☆☆☆

“ASTHMATIC & PEOPLE WITH ACUTE ALLERGIES BEWARE”

Written on: 15/10/2015 by cruiserjoy (1 review written)

Six weeks in ADVANCE I reserved a NON-SMOKING, PET FREE ROOM for THREE NIGHTS at the Quality Resort Chateau, Canmore Canada. Two weeks prior to our arrival I verified my confirmation again stating NON-SMOKING, PET FREE ROOM. Arrived at 8:30 PM and assigned a room with a FILTHY, STAINED CARPET. Took pictures. Immediately asked for another room, however, hotel was completely full. All other hotels within a 25 mile radius were full. Coughed all night by morning had NO VOICE, CHEST/HEAD HURT… Read Full Review

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