Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
10249
86% of users recommend this

Summary

You can use Booking.com to browse hotel reviews to help find the best price on hotels for all types of budgets. Have you recently used Booking.com? Let us know how you got on by posting your own review.
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★☆☆☆☆

“Misleading Hotel Information and Photo”

Written on: 26/10/2016 by erdemprekic (1 review written)

I had to run away from the hotel that I booked through boooking.com in Athens and cancel the booking immediately since it was insecure and the photos and review shown in booking.com was misleading. I informed booking.com about the issue and asked for refund. Booking.com recommended to pay back only 10% of the fee (after 40 days). I also informed them that The rating of the hotel was 9.2 in early September when I made the booking and now only after 40 days it is 6.6. It seems that getting… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 26/10/2016 by 264Frost (1 review written)

I booked a hotel using booking.com for 16 nights and days in Dubai. This was, of course, after VERIFYING that there apparently were no "hidden charges or fees" in addition to what was already payed and held accountable during the checkout. However, in spite of these words, the website apparently was not at all breaking down all the fees. I was extremely shocked by the $1000 payment which was charged directly to my credit card, without my consent nor approval. In addition to this going over my… Read Full Review

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★☆☆☆☆

“Do not use this site!!!”

Written on: 26/10/2016

They will list sub par hotels on their site and will not work with you after the fact. I sent them photos of multiple issues with, The Charleston Grand in Charleston, SC and they refuse to stand by their customers. Just book directly with the hotel that you are interested in (not this one!!) and use a credit card not a debit. They are a complete waste of time!… Read Full Review

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★☆☆☆☆

“Untrustworthy and Unsafe”

Written on: 26/10/2016 by utHagan317 (1 review written)

These guys are simply liars. They don't price match (even with their own website) and they offer you no security whatsoever, other than an SSL certificate. If a hotel has lied about their rating, tough - they won't change it (even if you sue the hotel and win the case stating that it was mis-sold). If a hotel goes bust and you've paid them, again - it's your tough luck. They are a hands off 'no service' company who are successful purely down to their age and size - everyone trusts them, but… Read Full Review

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★★★★★

“Reservations and Customer Service”

Written on: 24/10/2016 by theresa60 (1 review written)

I made reservations through Booking.com for Days Inn Ocala East/Silver Springs and received my reservation confirmation through my email. I was then reading reviews online and got scared by so many bad reviews of motels not getting reservation confirmationS through Booking.com and when people arrive at the hotel, the hotel has no record of it. So, I contacted the hotel and they did not receive my reservation yet. I only booked earlier in the day. So, the hotel was going to contact… Read Full Review

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★☆☆☆☆

“DO NOT STAY IN THIS HOTEL !!!”

Written on: 24/10/2016

Upon arrival when entering the building the smell was awful (musty-dirty-unclean-smell coming from the carpets). Walls all in need of a coat of paint. Stairs going up to the bedrooms not clean. Bedroom did have a sea view, it was very small not clean. Bathroom cold tap would not turn off properly, mirror and shelf hanging off the wall. Shower in need of a good clean with bleach. Towels may have been white many years ago but are now grey and discoloured, are fit for the bin... Dining… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 20/10/2016 by Dunlapzi312 (1 review written)

Plans were changing quickly while trying to visit a dying relative. I made a hotel reservation the day before I was to use it then had to cancel. Booking.com had no way of getting in touch with a human person to help me. No one responded to any emails or "contact us" forms. The hotel would have gladly canceled and refunded for me but they couldn't because the reservation was made through Booking.com. I had to pay for the room since the cancelation wasn't 3 days out. The reservation wasn't even… Read Full Review

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★☆☆☆☆

“Holiday Inn Ontario-Extremely Poor Customer Service”

Written on: 19/10/2016 by SherylRyan (1 review written)

My daughter and I stayed at the Holiday Inn in Burlington, Ontario and it was the utterly worst stay I've ever had. Only one roll of toilet paper for two women, two towels for the whole stay, dirty sheets on the pull out couch and blood on the bed sheets when I turned down the blanket. Upon calling the manager and reporting to Head Office customer service I received "reward points". When I tried to redeem these points they told me that I couldn't use them on the next visitor to another Holiday… Read Full Review

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★☆☆☆☆

“BOOKING dot com are sckum”

Written on: 16/10/2016 by McKinneyhr316 (1 review written)

BOOKING DOT COM ARE THE WORST LOW LIFE. NEVER EVER USE THEM. YOU WILL BE RIPPED OFF. Here is its address if you need it: 4147 Eastern Avenue Grand Rapids, Michigan 49508-3405… Read Full Review

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★☆☆☆☆

“A real pain”

Written on: 12/10/2016 by rogerian (1 review written)

A real pain in the ass to cancel reservations. Tried to cancel when the reserved motel would not accept dogs and booking.com was going to refund only a portion of the amount I was charged. ($85.00 outm of $99.00) I called the motel and they were great… Read Full Review

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★☆☆☆☆

“Bait & switch”

Written on: 11/10/2016 by Kruzsox6 (1 review written)

Used this website to book long weekend for columbus day..I booked a spa tub room at hampton inn & Suites in west yarmouth .. I called the hotel a few days before to confirm they said I was all set...when we arrived we were told there were only 3 spa rooms and there were none available..we were given a different type of room. We were extremely disappointed and was told that using booking.com was considered a 3rd party reservation and booking.com didn't check that these rooms were all booked… Read Full Review

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★☆☆☆☆

“BEWARE, HIDDEN EXTRA CHARGES TAKEN OUT OF YOUR ACCOUNT.”

Written on: 10/10/2016

I NEVER WRITE REVIEWS NORMALLY BUT TO HELP OTHERS I THOUGHT I MUST THIS TIME,I booked a holiday through booking.com for ramada downtown Dubai,it cost roughly £650 ,when I got to the hotel they took my card details and took the money out my account,after two days they took another £200 out of my account, I only realised when I went to the jewellers in Dubai and my card got rejected ,when I got back to the hotel and did online banking I found out the hotel had taken extra money out of my… Read Full Review

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★☆☆☆☆

“Red Carpet Inn, Macon, GA Could have cost our life”

Written on: 10/10/2016 by Mattingly310 (1 review written)

I will NEVER book with this Red Carpet Inn, Macon GA again. We were in an emergency evacuation with hurricane Matthew and have 2 pets we need to take with us. We booked a room with Red Carpet Inn and later in the evening he sent an email that they overbooked and we had no room. I truly believe that they had someone come in the night before trying to get to safety and they gave up our room to them to make money for one more night. My partner is a bad sleeper and this is the first time that was a… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 08/10/2016 by lavoicem1 (1 review written)

I made a reservation in June for three rooms at a Best Western, which was confirmed by Booking.com. I called BW today (Oct.8) to confirm,and they had no record of it… Read Full Review

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★★★★☆

“Perfect holiday”

Written on: 02/10/2016 by Lyusenka (1 review written)

I stayed for 4 night in the end of September 2016 in appartement hotel Les Amandiers de Perpignan. The owner is charming. They done everything to make us to feel at home.The stay was enjoyable.La location is superb as an accommodation.The furniture in a flat is modern and new.Very clean. A huge thanks to Guillaume and Jocelyne. We come back soon. … Read Full Review

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★☆☆☆☆

“No Customer Service at All”

Written on: 02/10/2016 by AdysonDavis406 (1 review written)

My recent experience is a warning to otheres regarding this Booking.com. For a recent booking they cancelled my booking and then claimed i cancelled it myself despite me flying to my destination and arriving with no room.I then also discovered they had taken £240 for a a booking that did not exist and still cant give me a expalation of what went wrong .One of the whorst customer experiences and i will never use again… Read Full Review

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★☆☆☆☆

“Worse company ever ”

Written on: 01/10/2016 by Wardev449 (1 review written)

I used booking.com and its the worse thing i have ever done. They dont have any clue and adviser are waste of time. Wouldnt transfer me to manager as she couldnt answer my question. When manager answered after i told her how to do her job. he was repeating what she said and wasnt helpful at all. Now i am stranded in another country with no hotel. PLEASE DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“This is my first reservation using booking.com and I...”

Written on: 26/09/2016 by scumbags123 (1 review written)

This is my first reservation using booking.com and I must say I am not impressed. The website leads you to believe you can change reservation at any time. Also the term non-refundable has meaning it means you cannot cancel and request a refund. I inadvertently made a reservation for the wrong date and attempted to corrected it immediately after it was noticed. You folks keep blaming each other property owner and booking.com for not being able to resolve this problem. When I call the property… Read Full Review

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★☆☆☆☆

“WRONG DESCRIPTION ABOUT HOTEL NO RESPONSE FROM THEM”

Written on: 25/09/2016 by 499Flanagan (1 review written)

SENT THIS ONCE GOT NO RESPONSE. WILL IT HAPPEN AGAIN!!! BOOKING.COM description very poor, some examples follow:- No disabled facilities. No Lift. Given room as recommended by BOOKING.COM, no mention that this room was on the top floor, We had to walk up 2 flights of stairs, with the second set of stairs narrow and wooden (suitcase had to be lifted up by two people. Having recently had a pacemaker fitted, these stairs could have caused serious problems. I should say there were better… Read Full Review

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★★☆☆☆

“Holiday Inn Plymouth”

Written on: 19/09/2016

This hotel was build nearly 60 years ago and needs considerable modernising and updating.The design of the car park is unsuitable for todays cars. The reception staff could do more training and ensure that customers are made aware of the problems with the modern room keys. The bar area is uninviting the bar staff for a 4 star hotel need proper training The bar stock is inadequate[No ginger beer no ginger wine!].The restaurant was good and the staff here seemed to know their job.Ther were no… Read Full Review

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