Booking.com Reviews - www.booking.com

★★★★☆
4.3 / 5
10238
86% of users recommend this

Summary

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★☆☆☆☆

“BEWARE, HIDDEN EXTRA CHARGES TAKEN OUT OF YOUR ACCOUNT.”

Written on: 10/10/2016

I NEVER WRITE REVIEWS NORMALLY BUT TO HELP OTHERS I THOUGHT I MUST THIS TIME,I booked a holiday through booking.com for ramada downtown Dubai,it cost roughly £650 ,when I got to the hotel they took my card details and took the money out my account,after two days they took another £200 out of my account, I only realised when I went to the jewellers in Dubai and my card got rejected ,when I got back to the hotel and did online banking I found out the hotel had taken extra money out of my… Read Full Review

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★☆☆☆☆

“Red Carpet Inn, Macon, GA Could have cost our life”

Written on: 10/10/2016 by Mattingly310 (1 review written)

I will NEVER book with this Red Carpet Inn, Macon GA again. We were in an emergency evacuation with hurricane Matthew and have 2 pets we need to take with us. We booked a room with Red Carpet Inn and later in the evening he sent an email that they overbooked and we had no room. I truly believe that they had someone come in the night before trying to get to safety and they gave up our room to them to make money for one more night. My partner is a bad sleeper and this is the first time that was a… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 08/10/2016 by lavoicem1 (1 review written)

I made a reservation in June for three rooms at a Best Western, which was confirmed by Booking.com. I called BW today (Oct.8) to confirm,and they had no record of it… Read Full Review

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★★★★☆

“Perfect holiday”

Written on: 02/10/2016 by Lyusenka (1 review written)

I stayed for 4 night in the end of September 2016 in appartement hotel Les Amandiers de Perpignan. The owner is charming. They done everything to make us to feel at home.The stay was enjoyable.La location is superb as an accommodation.The furniture in a flat is modern and new.Very clean. A huge thanks to Guillaume and Jocelyne. We come back soon. … Read Full Review

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★☆☆☆☆

“No Customer Service at All”

Written on: 02/10/2016 by AdysonDavis406 (1 review written)

My recent experience is a warning to otheres regarding this Booking.com. For a recent booking they cancelled my booking and then claimed i cancelled it myself despite me flying to my destination and arriving with no room.I then also discovered they had taken £240 for a a booking that did not exist and still cant give me a expalation of what went wrong .One of the whorst customer experiences and i will never use again… Read Full Review

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★☆☆☆☆

“Worse company ever ”

Written on: 01/10/2016 by Wardev449 (1 review written)

I used booking.com and its the worse thing i have ever done. They dont have any clue and adviser are waste of time. Wouldnt transfer me to manager as she couldnt answer my question. When manager answered after i told her how to do her job. he was repeating what she said and wasnt helpful at all. Now i am stranded in another country with no hotel. PLEASE DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“This is my first reservation using booking.com and I...”

Written on: 26/09/2016 by scumbags123 (1 review written)

This is my first reservation using booking.com and I must say I am not impressed. The website leads you to believe you can change reservation at any time. Also the term non-refundable has meaning it means you cannot cancel and request a refund. I inadvertently made a reservation for the wrong date and attempted to corrected it immediately after it was noticed. You folks keep blaming each other property owner and booking.com for not being able to resolve this problem. When I call the property… Read Full Review

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★☆☆☆☆

“WRONG DESCRIPTION ABOUT HOTEL NO RESPONSE FROM THEM”

Written on: 25/09/2016 by 499Flanagan (1 review written)

SENT THIS ONCE GOT NO RESPONSE. WILL IT HAPPEN AGAIN!!! BOOKING.COM description very poor, some examples follow:- No disabled facilities. No Lift. Given room as recommended by BOOKING.COM, no mention that this room was on the top floor, We had to walk up 2 flights of stairs, with the second set of stairs narrow and wooden (suitcase had to be lifted up by two people. Having recently had a pacemaker fitted, these stairs could have caused serious problems. I should say there were better… Read Full Review

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★★☆☆☆

“Holiday Inn Plymouth”

Written on: 19/09/2016

This hotel was build nearly 60 years ago and needs considerable modernising and updating.The design of the car park is unsuitable for todays cars. The reception staff could do more training and ensure that customers are made aware of the problems with the modern room keys. The bar area is uninviting the bar staff for a 4 star hotel need proper training The bar stock is inadequate[No ginger beer no ginger wine!].The restaurant was good and the staff here seemed to know their job.Ther were no… Read Full Review

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★★★★★

“Very good hotel and helpful staff, wonderful...”

Written on: 17/09/2016 by Carey422 (1 review written)

I booked for this hotel on 3-5 September. I found the hotel to be very comfortable, with big, large rooms, better then in five stars hotels from Turkey. The hotel has a good location, few minutes walking from the old city walls. The rooms are extremely clean, with big, large and comfortable beds, everything is modern, you can even make tea or coffee for yourself in the room. The large windows offer you a wonderful panorama, in the bathroom you can find all what you need, free wifi in the room… Read Full Review

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★★☆☆☆

“Not very clean”

Written on: 15/09/2016

Stayed at Country Inn and Suites in Virginia Beach on Atlantic Ave that I booked on booking.com. The staff was friendly. However the room was not really clean. There was mold on the ceiling, the paint on the ceiling was peeling in the bathroom, and the room overall was dusty/dirty. There were spots in various places on the walls like something had splattered on it. There were long dark hairs in the bathroom on the floor in several areas, my husband or I neither have long dark hair... Just felt… Read Full Review

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★★★★★

“Wonderful experience staying at 't Wapen van Middelie!”

Written on: 15/09/2016 by Matfen (1 review written)

After a short and very pleasant drive from the Port we arrived at the very picturesque village of Middelie and our hotel. We received an extremely warm welcome from the owner of the hotel and his staff who did everything they could to make our five day stay very pleasurable. Our accommodation was very clean, comfortable and cosy and there was a very homely atmosphere in the hotel. The owner was most helpful in helping us to plan our visits so that we got a great overview of this delightful… Read Full Review

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★★★★★

“Nonrefundable Reservations”

Written on: 13/09/2016 by dune4308 (1 review written)

I booked a nonrefundable hotel reservation and had to cancel within 24 hrs. due to a medical condition of my traveling partner. I spoke to a Yuen who put all my worries about the financial obligation to rest. She renewed my faith in humanity! Thank you thank you, Zuen… Read Full Review

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★☆☆☆☆

“Unclear Bookings”

Written on: 12/09/2016

Found a hotel for next April in Pensacola Beach, FL. Everything stated will be charged at check in. I wasn't charged at check in I was charged at time of reservation. Now I am unable to make car payment, rent payment and other bills because I was charged too soon. Thanks a lot. NEVER using this site again… Read Full Review

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★☆☆☆☆

“When things go wrong they go really wrong ”

Written on: 11/09/2016 by matze12 (1 review written)

Booked a 4 night stay in France, got the confirmation immediately confirmed. next day the Hotel/ B& B wrote to me we can not honour your booking as we are already full, please cancel your booking. Hello you cancel my booking you cancel the booking. Contacted Booking.com who tried to be helpful we call and let you know. once known the fact I told them they told me they replace the booking. Replace with a much lower grade and much cheaper. TripAdvisor ranking was as well much lower. Hello! I had… Read Full Review

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★☆☆☆☆

“booking.com ruined last christmas together ”

Written on: 10/09/2016 by Adams81 (1 review written)

I went on line to book a stay at The Imperial Hotel Blackpool - as I live in st annes lancs, we were unable to go abroad that year as he was very ill - Booking.com came up at half price - with writing too small for the naked eye - room only - when the Imperial don't do a room only at Christmas. so we had wasted time and £450 - the hotel had to help us get a refund, as was £900 for 3 nights inclusive. it was our last Christmas together, it caused us a lot of stress, I wish we had booked… Read Full Review

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★☆☆☆☆

“Reserved , but never got apartment”

Written on: 09/09/2016

We booked over booking.com "Lee Aartments" in Tallin in the morning and I got sms confirmation on my phone.After we came to Tallin in front of the apartment we called owner of this apartment. First he didn't answer on the phone and after 10 minutes he called back.He didn't know to speak English at all ,just Estonian and Russian,thanks God I knew some Russian. He was very rude ,screaming that he don't have free room and that he doesn't know how we could book on internet when he doesn't have… Read Full Review

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★☆☆☆☆

“online cancellation doesn't work”

Written on: 06/09/2016 by GlennSchwartz (1 review written)

Booked a hotel and cancelled it per their policy on line and still got charged by the hotel. Both parties, booking.com and Microtel said they didnt get notice it was done so $300 down the drain. no help whatsoever from booking dot com. Just said sorry we dont have record of it and we got screwed. What do you do? Big online companies dont care, screw you, we got your money… Read Full Review

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★☆☆☆☆

“Caution-Do Not Use”

Written on: 04/09/2016 by Browntrucker (1 review written)

We used Booking.com for the first time to plan our 10th wedding anniversary trip nearly 2 months in advance. Upon arriving that night the hotel had no knowledge of our reservation that I had made. Booking.com sent me at least three emails confirming my stay was all set up. When I attempted to contact them via phone, there was a 27 min wait only to deal with a rep who was completely unprofessional and more like a interrogator. She blamed the hotel for there computer system being outdated.They… Read Full Review

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★☆☆☆☆

“SELLING ACCOMODATION THEY DO NOT HAVE ”

Written on: 31/08/2016 by Sutherlandaa32 (1 review written)

Having booked/paid for in full accommodation we then receive an email from booking.com and the owner of the accommodation to inform us we could not have the town house booked and this was cancelled - absolute shocking service, received an email from booking.com stating they "tried" to contact us by phone this was a downright lie - they then offered us more expensive accommodation to book through booking.com - of course we would have to pay for this also - they stated if we kept the receipt for… Read Full Review

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