Your Designer Sunglasses Reviews - www.yourdesignersunglasses.co.uk

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★★★☆☆
3.3 / 5
49
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★☆☆☆☆

“Avoid this merchant”

Written on: 17/05/2012 by neveragian (1 review written)

I thought purchasing a pair of sunglasses online would be easy.....Well not with these people. after much drama I just gave up! Approx an hour after I placed an order I was sent an email saying I had failed their online payment security check by giving an incorrect billing address and was required now to send to them my credit card account statement to prove who I was. I double checked all my details an ALL WE CORRECT. Thinking this was very strange a day later I contacted my bank to find… Read Full Review

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Guest's Response to neveragian's Review

Written on: 15/06/2012

We are very sorry you feel upset and have had to leave this bad review, however we have been advised by HSBC merchant services that your credit card only security code matched and did not match your address to where the the credit card was registered. You also failed to pass 3D visa/mastercard security which made the transaction even more suspicious. Rightly so as agreed by HSBC we need to have further evidence to prove that you are indeed who you say you are before despatching goods to otherwise the transaction is fraudulant. We did ask you to blank out any other information other than your name and address and the transaction for the amount you made. If you were not who you say you are, you wouldnt be able to get this information. Secondly it isnt uncommon for businesses to have different company names to what they trade under.

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Neveragian's Response to neveragian's Review

Written on: 15/06/2012

The Facts regarding this review are as follows

CITIBANK Australia who are my card issuer approved this payment for puchase as soon as they received the request from HSBC. They have the appoval code and time to prove it.

They have no payment requests from my card number using an incorrect address.

AGAIN they have said DO NOT SEND BANK STATEMENTS to third parties with information blanked out or not..... THEY WANT anyone who is subject to such a request to contact their FRAUD DEPARTMENT....I WILL NOW ADVISE YOU ARE SAYING HSBC ARE TELLING YOU TO ASK FOR SUCH.

I was able to purchase product cheaper from another merchant that was a pleasure to deal with..Shop around DO NOT WASTE YOUR TIME WITH THESE VERY VERY UNPROFESSIONAL people...DONT DEAL WITH THEM YOU WILL REGRET IT

If you want to comment on my review at least get your facts straight..if HSBC made a mistake admit it dont try to use the excuse I dont even know my own address.

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★★★★★

“Excellent service, fast, friendly and efficient”

Written on: 14/03/2012

Liked the fact that you could chat to someone on the phone if you had any questions or needed help with filling out the online order form. I was very happy with the service, price and the speedy delivery… Read Full Review

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★★★★★

“Very Good Service”

Written on: 05/12/2011 by jagbabir (1 review written)

Phoned up on Friday enquirying about some Rayban glasses for delivery before Christmas. The staff member on the other end of the phone couldnt be more helpful, they told me that the sunglasses were instock and that if I ordered them today i could recieve tomorrow if I selected Sat delivery. I selected the other standard option but this was ok because they turned up today. I wish all internet comanys were as good as this one. I would definetely use again and recommend to friends… Read Full Review

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★☆☆☆☆

“For all your sunglasses needs .... go elsewhere.”

Written on: 09/10/2011

ORDERED MY ITEMS WHEN THEY ARRIVED HALF THE ITEMS WERE MISSING ACCORDING TO THE DESCRIPTION AND PHOTOS ON THEIR WEBSITE, EMAILED THEM AND SOMEONE REPLIED TO SAY THAT THE DESCRIPTION WAS CORRECT AND THE PHOTO WAS FOR ILLUSTRATION PURPOSES . HAVE SINCE BEEN BACK TO THE WEB SITE AND THEY HAVE CHANGED THE DESCRIPTION TO SAY YOU DONT GET WHAT IS IN THE MISLEADING PHOTO . THEY REFUSED A REFUND AND SAID I COULD RETURN ITEMS FOR EXCHANGE BUT THERE WOULD STILL BE HALF THE ITEMS MISSING SO THERE WOULD BE… Read Full Review

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★☆☆☆☆

“Mafia selling sunglasses”

Written on: 22/08/2011

Buy oakley sunglasses on sale, confirm payment and purchase contract. The next day sent an email saying that they do not have the arms of the glasses (lie), and give me the… Read Full Review

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★☆☆☆☆

“Buyers Beware - poor customer service”

Written on: 15/07/2011

Despite offering "No Quibble Returns" on the website this is far from the truth. Check and double check your order and do not trust any correspondance. I was looking for some Oakley sunglasses and clicked through to the site from a google shopping link and ordered what I thought were Oakley sunglasses. The order confirmation came through and I asked how long they would be - response was "The frame you have ordered is coming from our suppliers". When I received the goods (the day of my… Read Full Review

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★★★★★

“Repair of Oakley sunglasses”

Written on: 28/06/2011 by ralph.atkinson (1 review written)

What Oakley Customer Service couldn't do, Allan at 'Your Designer Sunglasses' could! I had lost a lens retaining screw and a 'nose pad'. YDS attended to both in record time! Extremely efficient!… Read Full Review

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★★★★☆

“recommend”

Written on: 28/05/2011

I found the website while surfing on the internet. They had the cheapest prices for designer sunglasses so I decided to check this company. I have ordered sunglasses on Tuesday, and they came today (Saturday). They were protected (poly foil)placed in paper box. Sunglasses were in perfect condition, everything was present (wipes, case, receipt etc.) and as described. I was first sceptic, because I didnt know if the website is reliable, but now I would recommend this company to… Read Full Review

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★★★★★

“I spoke with Keeley (apologies for spelling !)over the...”

Written on: 13/08/2010 by lesleyt (6 reviews written)

I spoke with Keeley (apologies for spelling !)over the phone, as I required a special delivery for the following day,a Saturday, and I needed to establish that they could achieve this before placing my order.
After their assurances and agreeing the extra charge for postage, I ordered my sunglasses at around midday. . . . They arrived the following morning as promised ! Delighted ! Great to deal with ! Many thanks !… Read Full Review

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★★★★★

“Courteous and knowledgeable staff.Updated with order...”

Written on: 18/06/2010

Courteous and knowledgeable staff.Updated with order information with emails and telephone calls.Punctual and quality service delivered by Royal Mail. A tracked system item detailed with invoice info.Great choice of manufacturers and customised designs… Read Full Review

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★★★★★

“I thought the website was easy to use when i contacted...”

Written on: 29/05/2010

I thought the website was easy to use when i contacted them via email they replyed back the same day,item arrived two days after i ordered it as they weren't required to put lenses in them. Would recommend them to other users as they were the cheapest site i found for what designer frames i wanted yet service was excellent very good site… Read Full Review

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★☆☆☆☆

“DO NOT USE Terrible internet company, once your order...”

Written on: 01/05/2010

DO NOT USE Terrible internet company, once your order is placed you wait more then 2 weeks to recieve them, I found a pair cheaper delivered in 3 days from ebay of all places and from tel aviv !! called to cancel... they told me to email to cancel. very frustrating. Then I get an email back saying read terms and conditions. I called them to enquire what they thought was wrong and i now have to pay a £15 restock fee as they are ordered from italy when I placed the order..

SO when you click… Read Full Review

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★★★★★

“Designer Sunglasses went of of their way to help me...”

Written on: 16/04/2010

Designer Sunglasses went of of their way to help me obtain a now deleted set of Tag Heuer frames with presecription lenses. Excellent communication and service… Read Full Review

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★★★★★

“best price I could find on the net ,arrived as...”

Written on: 10/04/2010

best price I could find on the net ,arrived as promised,no reason not to use this company… Read Full Review

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★★★★☆

“relatively cheaper than other online shop, good value...”

Written on: 25/02/2010

relatively cheaper than other online shop, good value for money. it would be better add more details of goods on website… Read Full Review

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★★★★★

“Excellent price, couldn't be beaten on high street....”

Written on: 05/02/2010 by michaelb793 (1 review written)

Excellent price, couldn't be beaten on high street. Easy website to use, goods came really quickly. Would not hesitate to use them again!… Read Full Review

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★★★★★

“I like this company, called them and they confirmed...”

Written on: 19/01/2010

I like this company, called them and they confirmed item instock and gave estimate of time till dispatch, item was delayed but this was due to very bad weather through out the UK, rang several times and they were very helpful and communication was pleasant and efficient. I found this item very hard to locate and would have been pleased just to get it but there a pleasure to deal with. would not hesitate to recommend them… Read Full Review

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★★★★★

“Very helpful company with first class service. I rang...”

Written on: 09/12/2009

Very helpful company with first class service. I rang to make sure item I wanted was in stock. Gentleman checked and rang back to confirm, item dispatched by special delivery same day, arrived first thing next morning… Read Full Review

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★★★★☆

“Good communication, Item shipped to France immediately...”

Written on: 26/10/2009

Good communication, Item shipped to France immediately (in stock). Absolutely perfect !!!… Read Full Review

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★★★★☆

“Very good service overall. Glasses arrived 1 week...”

Written on: 12/10/2009

Very good service overall. Glasses arrived 1 week after ordering them (fairly unusual Tag Night Vision) - the same as quoted by the high street optician - only they wanted 25% more.

Communication was excellent - phone always answered within 2 rings - guaranteed delivery with tracking number and good packaging.

I wanted the item delivered to a different address, and for this or some other reason, they needed further proof of billing address which I have never experienced before. Though a… Read Full Review

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