Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
87% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Awful service - ”

Written on: 25/02/2013 by djSTU (1 review written)

I ordered a ladies bike for Christmas. The delivery did not arrive on the stated day and I had to wait a further day – although I put this down to festive courier delays. The bike had to be set up, which I expected, however, I did not expect to find a completely bent wheel frame. It rendered the bike useless. Upon emailing customer service, expecting a new wheel to be sent out, I was met with a blunt reply saying “just take the wheel to Halfords, have it trued and send us the receipt and we… Read Full Review

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★★★★★

“Great service”

Written on: 25/02/2013

Ordered our bikes on Wednesday and they arrived on Friday. What a great service. Called customer services for a general enquiry, they answered straight away and were really helpful. Buy with confidence, bikes arrived on time and fully boxed. Easy to assemble. Would definitely recommend… Read Full Review

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★★★★★

“Excited......”

Written on: 20/02/2013

2nd time I have used Bikes 2u Direct and again they didn't let me down great advice great service and cheaper than other company's .I also get the bikes sent to Mallorca and always arrive on time… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 17/02/2013

As we were buying 3 bikes we telephoned to ask how easy they were to put together, we were told it was a quick and easy, 5 minute job! After one hour of trying to put together one of the bikes, we had to resort to paying a bike shop to do all three. I emailed bikes2udirect who denied all knowledge of the conversation, they said it would take even a trained person 20 minutes to put the bike together! To top it all, one of the bikes had a saddle missing! Very disappointed!… Read Full Review

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Djstu's Comment

Written on: 25/02/2013

I was told to take my damaged wheel (they sent it damaged!) to Halfords to get it trued! So I had to attempt to 'fix' a new bike! Disgraceful.

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★★★★★

“Super fast service saves Birthday”

Written on: 08/02/2013 by matgreen30 (1 review written)

As usual I left getting my son's present till the very last minute, it was late wednesday night when I orded the bike and his birthday was on Saturdaty!!! Bike found on Bike 2U direct at a fantastic price and 1-3 days delivery, emailed them to ask if they could get it to me on Friday and I have to say it arrived Friday morning. Thanks so much for saving the day and all the ear ache I would have got from my wife if it was late!!! Thanks again … Read Full Review

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★★★★★

“Best Service (and pirice) Ever”

Written on: 03/02/2013 by pauldearlove (1 review written)

Just bought a new bike for my daughter from Bikes 2U Direst and have to say that I really pleased with everything about the purchase. Really fast delivery, really well packed and best price anywhere. Wasnt sure what to expect as I have never used this company before however would definately use them again. The website gave great info regarding what bike size I should be looking at as well as great desriptions of what type of bike to look for. Thanks for the great service. … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/01/2013

After I made a mistake on my order the Customer Services were extremely helpful in assisting me in replacing the bike. Everything was possible and when I arrived I was dealt with promptly and politely I was helped with loading it in my car and was even given tips on how to assemble the bike when I got it home. Well done its not every day in this country you get excellent customer service keep up the good work… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/01/2013 by halesn (1 review written)

Ordered the bike New Years Day (Tuesday) and it was sitting in my front room Thursday morning. Fantastic service, assembled it over the weekend and went out for my first ride on it today. I was recommended it by my brother and I wasn't disappointed, I don't normally bother with leaving a review but the service and the bike is first class and anyone wanting a good bike at a reasonable price then buy from Bikes 2U Direct… Read Full Review

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★★★★★

“ " Don't normally do feedback " ”

Written on: 31/12/2012 by philipw (1 review written)

Thank you very much for the swift collection and replacement of the bike following my phone call on Christmas Eve . The disappointment for my son was kept to an absolute minimum. Your customer service and no quibble approach was exemplary. P.S. I rarely bother with feedback for online sites however if you would like me to leave any on any site please send me the links. Bike had bent front forks . Collection was next working day after notification and replacement bike delivered… Read Full Review

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★★★★★

“Excellent Service”

Written on: 13/12/2012

Excellent, ordered bicycle for my grandson on Monday, arrived on Wednesday as promised. Assembled, a good quality, solid bicycle !… Read Full Review

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★★★★★

“First class service”

Written on: 13/12/2012 by weetroupie (1 review written)

From start to finish service was excellent. Staff very helpful when I was deciding which bike was to be most suitable for my grandson. Order was placed on a Saturday and cycle arrived on the Tuesday. Carrier uses parcel tracking which again was helpful. Cycle 75% built when arrived and work needing done to complete was simple. Price very competitive as same cycle approx £30 more expensive locally. Role on Christmas morning so we can see grandsons face!… Read Full Review

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★★★★★

“Purchase of Viking Gents Hybrid Bike”

Written on: 07/12/2012 by mooresfold (2 reviews written)

Just a short note to thank you very much for the outstanding level of service you have provided to me. The ordering process went extremely smoothly and I was delighted with the bike when it arrived as described and on time. Quality was certainly not compromised despite it being very competitively priced. There was a minor problem with the front mudguard but this was dealt with promptly and efficiently with a new set being delivered quickly as promised. It is so refreshing to deal with such… Read Full Review

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★★★★★

“Great Service from Bikes 2U Direct”

Written on: 04/12/2012

We were let down by supplier on a well known auction site who advertised the Diamondback bike that my Son wanted, let me purchase it and then stated they didnt have that size of bike. As a result I searched the web and came across Bikes 2U Direct. Found the bike we wanted and purchased it online. The bike was delivered to our door 25 miles away from the courier depot within 4 days. Great service and a great bike. Many thanks again… Read Full Review

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★★★★★

“Very positive experience”

Written on: 03/12/2012

Sharing my first experience with Bikes 2U Direct. Short story – fast order processing, great customer service, definitely would recommend to friend! Full story: ordered Viking Trekking fixed wheel, the bike was delivered next day, order update emails were helpful, bike delivered by Yodel with no delays (in Berks) - all smooth. Packaging was a bit loose, some holes in the cardboard, yet I did not notice any damage to contents. Assembly was straight forward - attach front wheel, assemble seat… Read Full Review

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★★★★★

“Tip top customer satisfaction ”

Written on: 30/11/2012 by Donnydaz (1 review written)

Had trouble with another retailer 5 days waiting no sign of delivery decided to cancel and ordered a rooster big momma bmx £40 cheaper and in my home 22 hrs after ordering brilliant service well done and thank you… Read Full Review

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★★★★★

“Everything is excellent.”

Written on: 29/11/2012

Having searched in the shops and other websites for a suitable second bike for our 6yr old grandson we were so pleased to find Bikes 2u. When we were searching we were dismayed to find only flimsy bikes for a budget price or more robust bikes which cost a small fortune. We had hoped to purchase a bike and combine a robust, well made bike that was reasonably priced. A 6 yr old grows so quickly .We found Bikes 2 U site. This was informative and displayed an excellent variety of bikes. We… Read Full Review

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★★★★★

“Stunning Service - and Price!”

Written on: 16/11/2012

Bought a new 'Winter' bike as I commute 20 miles daily. After much research on the web, I found B2U who were nearly £100 cheaper than any on Amazon for the same bike! Bike arrived within 48 hours in perfect condition and I've been loving it since. (Love their online parcel tracking!) 4 weeks later, I awoke to find both tubes flat and with no punctures - B2U sent me two new tubes without question even though I did not specifically ask for them... I only wanted to know if it was the… Read Full Review

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★★★★★

“Bought a Land Rover Commute 5.9”

Written on: 08/11/2012 by maranko2007 (1 review written)

After extensive research on the internet I came up with the conclusion that bikes2udirect had the best price in the market. I ordered it online giving my credit card number with one digit wrong. The next day they called me and the problem was corrected. The following morning the bike was at my doorstep. All components were present and no problem on the bike whatsoever. I assembled it in 15 minutes and was riding it that afternoon. This is an amazing website with really proactive services. I… Read Full Review

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★★★★★

“Great experience”

Written on: 08/11/2012

Simply I needed a bike that was good value and i looked at a number of sites before selecting Bikes 2U Direct. Great bike, delivered two days later, easy to assemble. One small problem the front wheel had a slight kink. I reported this and was rung within minutes of sending the email. I was advised to take it to Halfords who would adjust it for £10.99 which would be refunded by Bikes 2U Direct to me credit card. This was all done the next day. In my view real customer service can only be… Read Full Review

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★★★★★

“great bike”

Written on: 05/11/2012 by tygertim (1 review written)

Ordered Tuesday, dispatched Wednesday, arrived Thursday morning and all in perfect working order when easily assembled. + free delivery!… Read Full Review

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