Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
87% of users recommend this
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  • Value For Money

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★★★★★

“Excellent service & quality!”

Written on: 28/03/2013 by Malandra10 (1 review written)

Very easy to use website. I was kept up to date with the delivery of my bike but wasn't really needed as my bike was in stock and delivered in 2days! The bike itself is great value and worth every penny. I love it!! Thank you Bikes 2U Direct :)… Read Full Review

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★★★★★

“viking echelon and saracen urban x1”

Written on: 28/03/2013 by marindrew (1 review written)

our bikes came next morning all boxed and exellent condition i built them up then we took them for a spin, exellent quality at a very good price highly recomend… Read Full Review

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★★★★★

“fixie viking bike”

Written on: 26/03/2013

fantastic service great value bike very very quick delivery time kept informed at every step really pleased cant say anymore really… Read Full Review

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★★★★★

“fixie road bike viking”

Written on: 26/03/2013

Good bike for the money great value fantastic service very quick delivery really pleased couldn't ask for any more… Read Full Review

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★☆☆☆☆

“One big mistake!”

Written on: 19/03/2013 by Chalkster (1 review written)

Well I have just wasted an entire day waiting for their courier, who was meant to come and collect a faulty Concept Turbo twister Scooter and didn't turn up, and has cost me time off at work. I think that this is discraceful lack of competance, which I see is echoed in the many negative online reviews that I have since read. We have used this company once, recieved a product that was faulty, and have had terrible after sales care. From the beginning of this saga all we got was words and… Read Full Review

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Lwoodward's Response to Chalkster's Review

Written on: 19/05/2013

I have had EXACTLY the same experience this week. The bike was faulty, scuffed frame and unfit to ride. The customer service was extremely frustrating and irritating. They even accused me of not packing the bike correctly and then said the bike had been damaged in transit and was my fault. Thank goodness I got a refund as these rogues were in the process of accusing me of damage and not returning my money. DO NOT DEAL WTH THEM. tHEY ARE ROGUES.

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Djstu's Response to Chalkster's Review

Written on: 20/05/2013

All of the 5 star reviews here are fake, made by the company. Every genuine review is 1-star. I had a very simialr experience - my review is below.

DO NOT USE THIS COMPANY! They are the worst company I have ever had the displeasure of dealing with.

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★★★★★

“3 words or more? Perfect, perfect, perfect! :-)”

Written on: 13/03/2013

Dear Team! Today received the bicycle (order number 0245137), thank you the quick delivery! I am tried already, I had a 15 miles trip, the bicycle is perfect! I wish you continued success in the job, best regards!… Read Full Review

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★★★★☆

“Claud butler”

Written on: 12/03/2013 by AndrewLomax (1 review written)

I purchased this bike as the price was the best around. I paid by credit card and the bike was delivered on time with an email to say now hen it should arrive. I could track the delivery which was good. The bike was easy to put together with a little fine adjustment to the gears and was good to go. Quicker than halfords… Read Full Review

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★☆☆☆☆

“FAULTY BIKE, POOR SERVICE AND NO FULL REFUND”

Written on: 06/03/2013 by d-breviews (1 review written)

FAULTY BIKE, POOR SERVICE AND NO FULL REFUND We bought a £130 bike for my son's birthday from Bikes2UDirect. A Piranha P120. It was faulty and has been sent back but has still cost us £45! The bike was supposed to be delivered 75% assembled so you just have to fit the front wheel, handle bars and brakes. It wasn't. The bike was delivered with the rear wheel fitted incorrectly so the chain was so tight you couldn't turn the wheel with the pedal. The tools to adjust the rear wheel were… Read Full Review

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★★★★★

“Great 1st class service”

Written on: 04/03/2013 by Joshclarke77 (1 review written)

I recently purchase a cape wrath mens mountain bike from bikes2udirect and i was very happy with the transaction. The bike came on time in perfect condition and communication was superb… Read Full Review

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★★★★★

“kids bikes”

Written on: 04/03/2013 by papawullie (1 review written)

this was dead easy no probs easy contactable smashing bikes good price i would deal with them again… Read Full Review

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★★★★★

“fantastic 1st class service,, we were let down by a...”

Written on: 01/03/2013

fantastic 1st class service,, we were let down by a well known company regarding grandsons xmas bike , over 4 bikes each had buckled front wheel, found BIKES2U DIRECT on website , so glad we did , brilliant , sales after sales an tracking system ,,, highly recommended , and will be using here in the future , thanku , that boy was away school on his bmx like a cat with two tails , lol… Read Full Review

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★★★★★

“Fast delivery good customer care”

Written on: 28/02/2013 by Fallon1975 (1 review written)

I ordered a diamond back bike for my son, it arrived in 2 days , easy to assemble but I was having problem with the left pedal attaching to the arm, I thought it was cross threaded and emailed customer service to inform them, they promptly emailed back and informed me it screws in counter clockwise, wish I'd read the instructions provided, all tools needed to build the bike are supplied so happy all round , would recommend as a quality bike was supplied … Read Full Review

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★★★★☆

“Very pleased”

Written on: 27/02/2013 by grannyshopper (1 review written)

I e-mailed the company for advice before buying and received a prompt reply giving me useful information. I received an e -mail link to enable me to track the order which was delivered a couple of days later ( sooner than expected ). Overall I am very pleased with the bike and the service provided and will definitely use this company again… Read Full Review

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★☆☆☆☆

“Awful service - ”

Written on: 25/02/2013 by djSTU (1 review written)

I ordered a ladies bike for Christmas. The delivery did not arrive on the stated day and I had to wait a further day – although I put this down to festive courier delays. The bike had to be set up, which I expected, however, I did not expect to find a completely bent wheel frame. It rendered the bike useless. Upon emailing customer service, expecting a new wheel to be sent out, I was met with a blunt reply saying “just take the wheel to Halfords, have it trued and send us the receipt and we… Read Full Review

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★★★★★

“Great service”

Written on: 25/02/2013

Ordered our bikes on Wednesday and they arrived on Friday. What a great service. Called customer services for a general enquiry, they answered straight away and were really helpful. Buy with confidence, bikes arrived on time and fully boxed. Easy to assemble. Would definitely recommend… Read Full Review

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★★★★★

“Excited......”

Written on: 20/02/2013

2nd time I have used Bikes 2u Direct and again they didn't let me down great advice great service and cheaper than other company's .I also get the bikes sent to Mallorca and always arrive on time… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 17/02/2013

As we were buying 3 bikes we telephoned to ask how easy they were to put together, we were told it was a quick and easy, 5 minute job! After one hour of trying to put together one of the bikes, we had to resort to paying a bike shop to do all three. I emailed bikes2udirect who denied all knowledge of the conversation, they said it would take even a trained person 20 minutes to put the bike together! To top it all, one of the bikes had a saddle missing! Very disappointed!… Read Full Review

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Djstu's Comment

Written on: 25/02/2013

I was told to take my damaged wheel (they sent it damaged!) to Halfords to get it trued! So I had to attempt to 'fix' a new bike! Disgraceful.

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★★★★★

“Super fast service saves Birthday”

Written on: 08/02/2013 by matgreen30 (1 review written)

As usual I left getting my son's present till the very last minute, it was late wednesday night when I orded the bike and his birthday was on Saturdaty!!! Bike found on Bike 2U direct at a fantastic price and 1-3 days delivery, emailed them to ask if they could get it to me on Friday and I have to say it arrived Friday morning. Thanks so much for saving the day and all the ear ache I would have got from my wife if it was late!!! Thanks again … Read Full Review

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★★★★★

“Best Service (and pirice) Ever”

Written on: 03/02/2013 by pauldearlove (1 review written)

Just bought a new bike for my daughter from Bikes 2U Direst and have to say that I really pleased with everything about the purchase. Really fast delivery, really well packed and best price anywhere. Wasnt sure what to expect as I have never used this company before however would definately use them again. The website gave great info regarding what bike size I should be looking at as well as great desriptions of what type of bike to look for. Thanks for the great service. … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 18/01/2013

After I made a mistake on my order the Customer Services were extremely helpful in assisting me in replacing the bike. Everything was possible and when I arrived I was dealt with promptly and politely I was helped with loading it in my car and was even given tips on how to assemble the bike when I got it home. Well done its not every day in this country you get excellent customer service keep up the good work… Read Full Review

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