Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
87% of users recommend this
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★★★★★

“great place to get bike from”

Written on: 23/04/2013 by lovelyperson (1 review written)

got my dejavu bike from here,bike got here very very quick bike is very good,it was easy to put together,didnt bother with the instructions as not needed as it was so easy to do bike rides really well,i odered the 19inch frame and it was fine for me im 5ft 8 and inside leg of 31. great price as well,in shops you would have to pay well over the £300 mark i love the brown leather handle bars and the saddle,which is very comfy by the way.all in all a great bike and a great place to get your bike… Read Full Review

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★★★★★

“Great bike,fantastic price!”

Written on: 11/04/2013 by Mrsj42 (1 review written)

Ordered a claud butler bike for my son and having placed the order on Saturday was unsure it would reach my son for tuesday (his birthday) so contacted them via email,got a response within two hours saying it would,and it surely was! Fantastic company to do business with and i would highly recommend to anyone,delivery-perfect,service- second to none, if you want a good quality bike at a price that beats all others along with excellent service and delivery then look no urther,i know i wont be in… Read Full Review

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★★★★★

“Very Fast Response”

Written on: 11/04/2013 by Laura4585 (1 review written)

Although I didn't order a bike in the end from Bikes 2U Direct I received excellent customer service from Tobie. I was looking to get a bike delivered abroad and unfortunately they were not able to provide this service but I did get virtually instant responses to numerous emails and very helpful advice… Read Full Review

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★★★★★

“Ridgeback Voyage”

Written on: 11/04/2013

I've been looking for a new touring bike and know that the Ridgeback Voyage is well thought of and well equipped. The 2012 model has slightly better rack and mudguards and when I saw it advertised with Bikes 2U Direct at £300 less than retail, I could not resist. Very quick delivery and super bike, and £250 LESS than a second hand example I saw in a shop recently. Bargain… Read Full Review

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★★★★★

“Viking Roma”

Written on: 02/04/2013 by Ed2374 (1 review written)

1St time dealing with Bikes Direct 2U..damn fast delivery,item is faultless,set up took a very small amount of time,initial impression of the bike was good,but after the 1 St ride,this improved greatly,brisk 15 miles covered with ease,saddle is possibly one of the most comfortable I've used over the years,this bike has a lot of potential if you wanted to up rate any of the componants,frame is light weight,wheels are very light, grip in wet and dry conditions is good,smooth gearing,perfect value… Read Full Review

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★★★★★

“great service!”

Written on: 29/03/2013 by Rich172 (1 review written)

Swift delivery and well packaged, all tools in the box to set it up in ~20 minutes. My local bike shop let me down just prior to my son's birthday. Bike 2 U direct were only website showing stock of the model I wanted. I called to check,got quick response to confirm stock availability and then placed the order on line (~1600 pm). Immediate order confirmation. Next morning it was despatched. Yodel the courier delivered next day less than 48 he's after order, before son home from school so it was… Read Full Review

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★★★★★

“Excellent service & quality!”

Written on: 28/03/2013 by Malandra10 (1 review written)

Very easy to use website. I was kept up to date with the delivery of my bike but wasn't really needed as my bike was in stock and delivered in 2days! The bike itself is great value and worth every penny. I love it!! Thank you Bikes 2U Direct :)… Read Full Review

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★★★★★

“viking echelon and saracen urban x1”

Written on: 28/03/2013 by marindrew (1 review written)

our bikes came next morning all boxed and exellent condition i built them up then we took them for a spin, exellent quality at a very good price highly recomend… Read Full Review

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★★★★★

“fixie viking bike”

Written on: 26/03/2013

fantastic service great value bike very very quick delivery time kept informed at every step really pleased cant say anymore really… Read Full Review

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★★★★★

“fixie road bike viking”

Written on: 26/03/2013

Good bike for the money great value fantastic service very quick delivery really pleased couldn't ask for any more… Read Full Review

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★☆☆☆☆

“One big mistake!”

Written on: 19/03/2013 by Chalkster (1 review written)

Well I have just wasted an entire day waiting for their courier, who was meant to come and collect a faulty Concept Turbo twister Scooter and didn't turn up, and has cost me time off at work. I think that this is discraceful lack of competance, which I see is echoed in the many negative online reviews that I have since read. We have used this company once, recieved a product that was faulty, and have had terrible after sales care. From the beginning of this saga all we got was words and… Read Full Review

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Lwoodward's Response to Chalkster's Review

Written on: 19/05/2013

I have had EXACTLY the same experience this week. The bike was faulty, scuffed frame and unfit to ride. The customer service was extremely frustrating and irritating. They even accused me of not packing the bike correctly and then said the bike had been damaged in transit and was my fault. Thank goodness I got a refund as these rogues were in the process of accusing me of damage and not returning my money. DO NOT DEAL WTH THEM. tHEY ARE ROGUES.

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Djstu's Response to Chalkster's Review

Written on: 20/05/2013

All of the 5 star reviews here are fake, made by the company. Every genuine review is 1-star. I had a very simialr experience - my review is below.

DO NOT USE THIS COMPANY! They are the worst company I have ever had the displeasure of dealing with.

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★★★★★

“3 words or more? Perfect, perfect, perfect! :-)”

Written on: 13/03/2013

Dear Team! Today received the bicycle (order number 0245137), thank you the quick delivery! I am tried already, I had a 15 miles trip, the bicycle is perfect! I wish you continued success in the job, best regards!… Read Full Review

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★★★★☆

“Claud butler”

Written on: 12/03/2013 by AndrewLomax (1 review written)

I purchased this bike as the price was the best around. I paid by credit card and the bike was delivered on time with an email to say now hen it should arrive. I could track the delivery which was good. The bike was easy to put together with a little fine adjustment to the gears and was good to go. Quicker than halfords… Read Full Review

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★☆☆☆☆

“FAULTY BIKE, POOR SERVICE AND NO FULL REFUND”

Written on: 06/03/2013 by d-breviews (1 review written)

FAULTY BIKE, POOR SERVICE AND NO FULL REFUND We bought a £130 bike for my son's birthday from Bikes2UDirect. A Piranha P120. It was faulty and has been sent back but has still cost us £45! The bike was supposed to be delivered 75% assembled so you just have to fit the front wheel, handle bars and brakes. It wasn't. The bike was delivered with the rear wheel fitted incorrectly so the chain was so tight you couldn't turn the wheel with the pedal. The tools to adjust the rear wheel were… Read Full Review

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★★★★★

“Great 1st class service”

Written on: 04/03/2013 by Joshclarke77 (1 review written)

I recently purchase a cape wrath mens mountain bike from bikes2udirect and i was very happy with the transaction. The bike came on time in perfect condition and communication was superb… Read Full Review

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★★★★★

“kids bikes”

Written on: 04/03/2013 by papawullie (1 review written)

this was dead easy no probs easy contactable smashing bikes good price i would deal with them again… Read Full Review

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★★★★★

“fantastic 1st class service,, we were let down by a...”

Written on: 01/03/2013

fantastic 1st class service,, we were let down by a well known company regarding grandsons xmas bike , over 4 bikes each had buckled front wheel, found BIKES2U DIRECT on website , so glad we did , brilliant , sales after sales an tracking system ,,, highly recommended , and will be using here in the future , thanku , that boy was away school on his bmx like a cat with two tails , lol… Read Full Review

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★★★★★

“Fast delivery good customer care”

Written on: 28/02/2013 by Fallon1975 (1 review written)

I ordered a diamond back bike for my son, it arrived in 2 days , easy to assemble but I was having problem with the left pedal attaching to the arm, I thought it was cross threaded and emailed customer service to inform them, they promptly emailed back and informed me it screws in counter clockwise, wish I'd read the instructions provided, all tools needed to build the bike are supplied so happy all round , would recommend as a quality bike was supplied … Read Full Review

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★★★★☆

“Very pleased”

Written on: 27/02/2013 by grannyshopper (1 review written)

I e-mailed the company for advice before buying and received a prompt reply giving me useful information. I received an e -mail link to enable me to track the order which was delivered a couple of days later ( sooner than expected ). Overall I am very pleased with the bike and the service provided and will definitely use this company again… Read Full Review

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★☆☆☆☆

“Awful service - ”

Written on: 25/02/2013 by djSTU (1 review written)

I ordered a ladies bike for Christmas. The delivery did not arrive on the stated day and I had to wait a further day – although I put this down to festive courier delays. The bike had to be set up, which I expected, however, I did not expect to find a completely bent wheel frame. It rendered the bike useless. Upon emailing customer service, expecting a new wheel to be sent out, I was met with a blunt reply saying “just take the wheel to Halfords, have it trued and send us the receipt and we… Read Full Review

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