Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
87% of users recommend this
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★★★★★

“My experience with Bikes2u”

Written on: 07/08/2013 by Sheila1951 (1 review written)

I ordered by shopper bike on a Sunday evening and by Tuesday at 5pm the bike was delivered, what fantastic service. I like the way I could track it's progress on the Yodel web site so I knew exactly where it was. Very impressed with the bike as well, so well packaged. At present have dispatched it to my son who will put it together for me check gears brakes etc are all OK Cannot wait to use it Thank you very much Bikes2U for such great service… Read Full Review

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★★★★★

“Excellent Service”

Written on: 05/08/2013

Purchased two mountain bikes for my twins last week. One that I'd chosen was no longer available but they kept me fully informed and the bikes arrived in super speedy time. Would def buy from gain… Read Full Review

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★★★★★

“Great customer care”

Written on: 05/08/2013

We are not the most practical pair, but how difficult can it be to put a bike together? Bikes 2 U Direct delivered quickly and armed with the provided tools we got going. An hour later the handlebars were still not staying put as the directions suggested they should - let's phone customer services we thought. Ben was brilliant! Calm, clear thinking and soothing - "it's not you being incompetent, the bolt's the wrong length", he said. Faster than we had time to think we might have made a bad… Read Full Review

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★★★★★

“Great bikes, and fantastic customer service.”

Written on: 04/08/2013

Now on my second bike from Bikes 2U Direct. So, on second bike, there was a slight issue with the brakes - shipping problem, but, the customer service, responsiveness was fantastic. Bike now all sorted (very speedily) and daughter very happy. Most interesting thing to me. Was going to spend 3 * more on a highly expensive cycle; primarily due to my daughter being very small for her age - and usually find 'lower cost' bikes making up for their price in additional weight. After much googling… Read Full Review

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★★★★★

“Excellent Service Great Deal”

Written on: 01/08/2013 by Marcus.richardson (1 review written)

Delighted with the service that I received ordering this bike. I ordered on the Monday and it arrived on the Tuesday. A brilliant quality bike, excellent price and brilliant customer service. What more could I ask for! Thank you… Read Full Review

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★★★★★

“brilliant service and fantastic price”

Written on: 29/07/2013

Can't really fault these guys at all. Brilliant friendly service who looked after my need from the start and great lads in the warehouse when I went to pick my lads bike up. Only one suggestion, maybe make add a 'zoom' option in the website for a better look at the bikes. Other than that I would go back to them again!!!!!… Read Full Review

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★★★★★

“A perfect service.”

Written on: 25/07/2013 by Shayed0125 (1 review written)

Hi I ordered two bikes at 13.30 one for me and one for my wife,both arrived next morning 10.00,well packaged,it took about 3 hours to assemble both bikes which was very simple to do,we were both out on our bikes that afternoon,the service I received was second to none perfect… Read Full Review

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★★★★☆

“Good service and nice bike”

Written on: 18/07/2013

Delivery was quick and bicycle was as described and lovely to ride. However the basket was crushed and in poor factory condition but Bikes2Udirect were very quick in replacing it and communication was excellent. Problems can always happen it's how you deal with them that counts so 10 out of 10 to Bikes2Udirect for that :)… Read Full Review

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★★★★★

“Great”

Written on: 09/07/2013 by henry9 (1 review written)

I recently purchased a bike from Bikes 2 U Direct there service was brilliant also the delivery included super quick. I'm was impressed and I will be recommending to everyone… Read Full Review

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★★★★★

“Simply Fantastic”

Written on: 01/07/2013

From ordering to delivery every thing was perfect, was going to buy the bike locally but found it on this site for £70 less. The Courier service was so quick and easy to follow the tracking, absolutely fantastic service… Read Full Review

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★★★★★

“Excellent customer service...”

Written on: 27/06/2013 by Paula67 (1 review written)

Hi, I ordered my bike on Monday and was delivered yesterday, I am really pleased with the bike and having never put a bike together I called the technical service line for help. I first of all spoke to a gentleman who talked me through my questions and sent me very promptly videos and a PDF to answer my queries, I then sent photos of parts that I didn't know what they were for and was promptly called back by James who explained what these parts were for. Through this excellent aftercare… Read Full Review

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★★★★★

“Fast and Friendly: Ridgeback Cyclone 2012”

Written on: 26/06/2013

My personal experience of this company has been very good. Initially I emailed to see if they had the bike I wanted in the size I wanted. The reply was swift and affirmative. So I ordered online and it arrived at my workplace 2 days later. I had to fit the pedals, handlebars, seat and front wheel. But I expected this and had the tools and knowledge to do this. I then rode it home into the sunset, smiling that I'd got a great bike for less than £250!… Read Full Review

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★★★★★

“Great prices, backed up by fantastic customer service.”

Written on: 20/06/2013

I was looking for a bike for my son's 5th Birthday. I had done extensive reach and decided on the Dawes Blowfish 18". I tried my local bike shops (independent and a couple of large chains) and none of them came close to the fantastic price offered by Bikes 2U Direct. When I unpacked the bike and put it together I soon realised that I should have bought the 16" version as the 18" was too big. My initial thoughts were "oh no what a nightmare I bet they won't take the bike back now I have pieced… Read Full Review

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★★★★★

“Excellent Service”

Written on: 19/06/2013

The bike arrived within 48 hours of placing the order. The bike was securely packed and it was very easy to assemble the last few parts. Although the handlebar is not attached to the bike on delivery all the brakes and gears are corrected adjusted. Nothing to not like and a lot cheaper than my localbike shop! The first 50 miles have all been trouble free. My last bike latest 25 years and so I look forward to doing business with you again in 2038 if I'm still riding a bike at 88! … Read Full Review

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★★★★★

“piranha p600”

Written on: 16/06/2013 by DeanAustinRiley (1 review written)

I was a little dubious ordering as you are not required to register. Boy was i surprised when i received a text the following morning that my order was on its way. sure enough it arrived on time as promised. Everything was as promised and i may add cheaper than anywhere else in the UK. Assembly was easy. I thought i had a part missing but, a quick email to customer care re-assured me that i did indeed overlook where the parts were. The reply email was received within seconds. I really cannot… Read Full Review

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★★★★★

“Viking Belgravia pink”

Written on: 14/06/2013 by tigergirl2uk (1 review written)

Saw this bike online and had to purchase it immediately. I received the bike 24 hours later in a well packaged box and got it assembled and ready to ride in just over an hour. A really lovely stable bike. I am really pleased about my purchase and have since found the same bike online at an extra £100 on the price I paid. Superb service from the customer service. I shall definitely be back to buy my next bike from Bikes 2U Direct and highly recommend them to everybody. Ultra brilliant… Read Full Review

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★★★★★

“Excellent”

Written on: 14/06/2013

Hiya, Just wanted to say thanks for the speedy delivery of this excellent little bike - the Mrs is over the moon. Took me about 20 minutes to get it assembled, no problem at all. look forward to buying my next bike from you as well. Thanks again, Odilon… Read Full Review

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★☆☆☆☆

“Rip Off Merchants”

Written on: 13/06/2013 by VeryDisappointing (1 review written)

I was sent a bike in a box that was left on my doorstep for the whole day. Anyone could have taken it. Insufficient instructions to assemble the bike. The website did not make it clear that the bike was self assembly in the first place. On arrival the pedal was faulty and it was difficult to attach to the pedal crank. I tried it out, went on two very short bikes rides (road) so nothing hard core. The pedal fell off and I was unable to reattach it. I contacted customer services who said it was… Read Full Review

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Kane1983M's Response to VeryDisappointing's Review

Written on: 15/06/2013

Then why ride it if the pedal was faulty?...

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★★★★★

“Quality, Helpful, Knowledgeable, Fast dispatch and...”

Written on: 10/06/2013 by TonyPepperoni (1 review written)

Dudes! Can I say how happy and impressed I am with the quality of service you guys provide and your customer care. I found you on line, checked out the site, chose the bike I wanted and gave you guys a call. Really helpful chat then re assured me to go ahead and make the order on line. You phoned me back to let me know about an out of stock item, then proceeded to send the agreed bike. It arrived today, the very next day, and that is swift! It is now constructed and has been out for a test… Read Full Review

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★★★★★

“A superior service at an affordable price”

Written on: 03/06/2013 by MrsBallantyne (1 review written)

After having found the bike I liked in an outdooor shop, I realised that they could not get it into stock so I would have to buy it online. After checking this company out, I found that they did not have a wide range so I searched and found bikes2Udirect. Not only did they have the bike I had looked at but they had it in a more desirable colour and at a significantly lower price than any other company. Living quite far North I expected extra delivery charges and a longer wait for my bike; not at… Read Full Review

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