Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
521
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★★★★★

“disaster delivers best customer care I have ever recived!!”

Written on: 10/06/2014

I bought a bike which for the spec was a fantasic deal. The make was a viking. I had it delivered withing approx 48 hours and put it together. As I put it together I noticed a few marks on it which then had me worried. Once the bike was assembled I then noticed a buckled front wheel and also the derailer was getting caught in the gears and jamming. It was a nighmare as I missed a riding holiday scheduled for a week later. I emailed bikes to you direct and they, without hastle, arranged… Read Full Review

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★★★★★

“Happy bunny”

Written on: 27/05/2014

Ordered a bike from you on Friday. It was delivered the next day, Saturday. Great service! Perhaps you should consider changing your name to Bikes 2U Direct Dead Quick… Read Full Review

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★★★★★

“brilliant defo shop again”

Written on: 24/05/2014

I would defo recommend and buy frim these guys again. Very quick to help with anything at all also I saved a good £60 shopping with these guys and a great big thumbs up from my 5 year old! BRILLANT… Read Full Review

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★★★★★

“Excellent Bike, Fantastic Value, Great Customer Service”

Written on: 19/05/2014 by samuraijmb (1 review written)

Hi Folks, Like most on here I was a little bit skeptical to begin with but as this was the cheapest site selling the Dahon Jifo 2014 I decided to give it a go. After ordering the bike online I was sent a confirmation email with my order details. Customer service then contacted me to let me know that my bike may take up to 7-10 days to be shipped which I had no problem with. I sent a couple of emails to customer service just to check the status and they came back to me within a few hours… Read Full Review

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★★★★★

“Brilliant customer service!”

Written on: 14/05/2014 by RodolfoO'Reilly (1 review written)

Recently ordered a bike for my rapidly growing son. It arrived within a few days, well packaged. Unfortunately there was a slight nick in the seat, but this was replaced without hesitation within a week. Lovely sturdy bike, my son is chuffed as punch :)… Read Full Review

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★★★★★

“Friendly, cheaper and efficient”

Written on: 09/05/2014 by Pearson276 (1 review written)

Recently purchased the Dawes duchess bicycle, was a great deal cheaper from Bikes 2U Direct and the service i received was second to none. All my queries regarding the bicycle were answered promptly before my purchase and on ordering the bicycle it arrived well packaged and on time. Would definitely use this supplier again and recommend to all my friends. Thank you Bikes 2U Direct… Read Full Review

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★★★★★

“Very good experience with this purchase - would recommend.”

Written on: 06/05/2014 by Jensen1969 (1 review written)

Great service - very friendly and they kept us up to date on what was going on with the delivery. They were very quick to reply to all the questions I had and the bike arrived as described, in perfect condition with everything included… Read Full Review

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★★★★★

“Very good service!”

Written on: 01/05/2014 by nomadys (1 review written)

I'm from Switzerland. I recently promised a certain BMX bike to my boy, it was a "Rooster Big Daddy with Skyway tuff wheels". At the time we chose the bike, it was available in Germany, which wasn't a problem since I have a delivery address at the German/Swiss border. Unfortunately we went to Easter holidays before ordering the bike, and when we returned, it was sold out at the German distributor, in any colour. So after some internet research, I found this bike on stock at Bikes 2U Direct… Read Full Review

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★★★★★

“I really can't fault them.”

Written on: 21/03/2014 by LordStrepsils (1 review written)

I really can't fault B2U following my recent order with them. The ordering process was painless, their customer services team were helpful and polite and overall the transaction was a pleasant one. Some more details below... I ordered two 20" wheeled bikes for my kids from Bikes 2U Direct (Raleigh Krush and an Elswick Aztec), asking for a specific delivery day and, as promised, both were delivered without issue by ParcelForce. Having built the bikes I found that one of them was too big for… Read Full Review

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★★★★★

“excellent customer service”

Written on: 15/03/2014 by stvr0s (1 review written)

Firstly I have to say normally I write on reviews to complain. I am rarely satisfied with the customer experience you get from businesses these days but the guys at bikes2udirect have got customer service perfected. My bike arrived quickly. After 2 months I had a problem and they sorted it out for me no fuss, no hassle and at all times I felt like they actually care about my custom. They kept me informed, called me to let me know what was going on and they have a great manner with the customer… Read Full Review

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★★★★★

“Good Customer Service.”

Written on: 25/02/2014 by cmelbourne (1 review written)

I recently procured a new racing bike ( Viking Peleton 700c ) Firstly the bike was delivered within 3 days and fully tracked all the way,and in the condition as described on the website. After riding the bike for a few miles i did notice a minor problem with the chain ,but after an e-mail to the customer care-center just to confirm their suggestion on the fault a new chain was ordered and dispatched . Excellent service no arguments or quibbles. Many thanks… Read Full Review

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★★★★★

“Viking racer”

Written on: 24/02/2014 by Annabell24 (1 review written)

Just an thankyou email for the racer bike. The bike is absolute bargain buy and it rides really well am very happy With this bike and am glad I bought from your company then my local Shop. I would also like to thankyou for the fast service thankyou very much. Matthew reek… Read Full Review

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★★★★★

“Purchase of Dawes Diamond Bike”

Written on: 10/02/2014 by Bartonhouse (1 review written)

I would just like to say how easy it was to purchase my Dawes Diamond bike,your web sight was very simple to use and the product info was excellent. Ordering and purchasing was likewise simple and straight forward. I had query prior to purchase which was promptly addressed. The delivery date was forecast for 10 Feb 2014 but was achieved on 08 Feb 2014 How good is that. I am very pleased that I chose Bikes 2U Direct for my Dawes Diamond. In summary your web site, administration, and customer… Read Full Review

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★★★★★

“new mountain bike”

Written on: 06/02/2014

im very delighted with my new mountain bike,with the service from staff after my phone call,the tracking email,and the delivery,glad i looked at your website,not anything to complaining to complain about,just aquired a ridgeback gbr blackout cant wait till i go out on it,olso very easy to build up, got pedals and instructions a bell reflecters,and the bikes better than i thought,a happy cyclist thank you so much....from mr anderson age 63 recently back into cycling again thanks… Read Full Review

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★★★★★

“fantastic ”

Written on: 01/02/2014 by veepee (1 review written)

I purchased a bike from bikes 2u two years ago and was very pleased with both the bike and the service . My wife decided she would now like a bike so I checked the web site looking for a bike to suit .My wife suffered a stroke some years ago and required an older style bike that was easy to get on and off and with easy operating gears . I found a Viking Prelude of the correct style and size in the scratched bike section for £90 less than the new bike.I decided to contact bikes 2u for further… Read Full Review

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★★★★☆

“Really good communication with staff ”

Written on: 29/01/2014 by Puffingupthehills (1 review written)

communication with staff was really first rate and they provided all information they had. Pity Yodel were not quite so on the ball but I cannot fault the service from Bikes 2U Direct. The product was the best value for money I could find and I did my homework before purchasing. I would definately use them again… Read Full Review

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★★★★★

“New Dawes Mojave Bikes”

Written on: 27/01/2014

Excellent initial communication in respect of our enquiry. Fantastic and reliable delivery as scheduled. First class customer service pre and post delivery. Would definately recommend and use again… Read Full Review

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★★★★★

“ Service 1st Class”

Written on: 06/01/2014 by 13kenwynroad (1 review written)

Ordered the bike for my wife for christmas present, got immediate feedback with all details which meant delivery to different address, was kept informed and item was delivered as promised on date promised. Nice surprise for wife on christmas day, so from placing order to receiving was 5 days including weekend, superb service… Read Full Review

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★★★★★

“A part on my sons bike broke. I emailed the company to...”

Written on: 06/01/2014

A part on my sons bike broke. I emailed the company to explain. within 2 days I Received the part for my lads bike. He was made up it was fixed so quick. Thank you for the help and easy communication. If it breaks again now I know which part to buy. Once again thanks a lot for your help A very satisfied customer. Dave… Read Full Review

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★★★★★

“The best service ever!”

Written on: 31/12/2013 by Happyshopper2014 (1 review written)

I ordered a bike for my son for Christmas on the very easy to use website. I asked a question by phone which was answered very helpfully. The delivery was very fast and I received an email saying when it was dispatched/would arrive. The bike was too big for my boy (we found at Christmas!) and after an email to bikes 2U they replied offering an exchange. I am over the moon with this. I now have a very happy boy riding around on a wonderful dawes blowfish. I would not hesitate to use bikes 2U… Read Full Review

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