Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
513
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★★★★★

“I really can't fault them.”

Written on: 21/03/2014 by LordStrepsils (1 review written)

I really can't fault B2U following my recent order with them. The ordering process was painless, their customer services team were helpful and polite and overall the transaction was a pleasant one. Some more details below... I ordered two 20" wheeled bikes for my kids from Bikes 2U Direct (Raleigh Krush and an Elswick Aztec), asking for a specific delivery day and, as promised, both were delivered without issue by ParcelForce. Having built the bikes I found that one of them was too big for… Read Full Review

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★★★★★

“excellent customer service”

Written on: 15/03/2014 by stvr0s (1 review written)

Firstly I have to say normally I write on reviews to complain. I am rarely satisfied with the customer experience you get from businesses these days but the guys at bikes2udirect have got customer service perfected. My bike arrived quickly. After 2 months I had a problem and they sorted it out for me no fuss, no hassle and at all times I felt like they actually care about my custom. They kept me informed, called me to let me know what was going on and they have a great manner with the customer… Read Full Review

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★★★★★

“Good Customer Service.”

Written on: 25/02/2014 by cmelbourne (1 review written)

I recently procured a new racing bike ( Viking Peleton 700c ) Firstly the bike was delivered within 3 days and fully tracked all the way,and in the condition as described on the website. After riding the bike for a few miles i did notice a minor problem with the chain ,but after an e-mail to the customer care-center just to confirm their suggestion on the fault a new chain was ordered and dispatched . Excellent service no arguments or quibbles. Many thanks… Read Full Review

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★★★★★

“Viking racer”

Written on: 24/02/2014 by Annabell24 (1 review written)

Just an thankyou email for the racer bike. The bike is absolute bargain buy and it rides really well am very happy With this bike and am glad I bought from your company then my local Shop. I would also like to thankyou for the fast service thankyou very much. Matthew reek… Read Full Review

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★★★★★

“Purchase of Dawes Diamond Bike”

Written on: 10/02/2014 by Bartonhouse (1 review written)

I would just like to say how easy it was to purchase my Dawes Diamond bike,your web sight was very simple to use and the product info was excellent. Ordering and purchasing was likewise simple and straight forward. I had query prior to purchase which was promptly addressed. The delivery date was forecast for 10 Feb 2014 but was achieved on 08 Feb 2014 How good is that. I am very pleased that I chose Bikes 2U Direct for my Dawes Diamond. In summary your web site, administration, and customer… Read Full Review

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★★★★★

“new mountain bike”

Written on: 06/02/2014

im very delighted with my new mountain bike,with the service from staff after my phone call,the tracking email,and the delivery,glad i looked at your website,not anything to complaining to complain about,just aquired a ridgeback gbr blackout cant wait till i go out on it,olso very easy to build up, got pedals and instructions a bell reflecters,and the bikes better than i thought,a happy cyclist thank you so much....from mr anderson age 63 recently back into cycling again thanks… Read Full Review

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★★★★★

“fantastic ”

Written on: 01/02/2014 by veepee (1 review written)

I purchased a bike from bikes 2u two years ago and was very pleased with both the bike and the service . My wife decided she would now like a bike so I checked the web site looking for a bike to suit .My wife suffered a stroke some years ago and required an older style bike that was easy to get on and off and with easy operating gears . I found a Viking Prelude of the correct style and size in the scratched bike section for £90 less than the new bike.I decided to contact bikes 2u for further… Read Full Review

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★★★★☆

“Really good communication with staff ”

Written on: 29/01/2014 by Puffingupthehills (1 review written)

communication with staff was really first rate and they provided all information they had. Pity Yodel were not quite so on the ball but I cannot fault the service from Bikes 2U Direct. The product was the best value for money I could find and I did my homework before purchasing. I would definately use them again… Read Full Review

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★★★★★

“New Dawes Mojave Bikes”

Written on: 27/01/2014

Excellent initial communication in respect of our enquiry. Fantastic and reliable delivery as scheduled. First class customer service pre and post delivery. Would definately recommend and use again… Read Full Review

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★★★★★

“ Service 1st Class”

Written on: 06/01/2014 by 13kenwynroad (1 review written)

Ordered the bike for my wife for christmas present, got immediate feedback with all details which meant delivery to different address, was kept informed and item was delivered as promised on date promised. Nice surprise for wife on christmas day, so from placing order to receiving was 5 days including weekend, superb service… Read Full Review

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★★★★★

“A part on my sons bike broke. I emailed the company to...”

Written on: 06/01/2014

A part on my sons bike broke. I emailed the company to explain. within 2 days I Received the part for my lads bike. He was made up it was fixed so quick. Thank you for the help and easy communication. If it breaks again now I know which part to buy. Once again thanks a lot for your help A very satisfied customer. Dave… Read Full Review

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★★★★★

“The best service ever!”

Written on: 31/12/2013 by Happyshopper2014 (1 review written)

I ordered a bike for my son for Christmas on the very easy to use website. I asked a question by phone which was answered very helpfully. The delivery was very fast and I received an email saying when it was dispatched/would arrive. The bike was too big for my boy (we found at Christmas!) and after an email to bikes 2U they replied offering an exchange. I am over the moon with this. I now have a very happy boy riding around on a wonderful dawes blowfish. I would not hesitate to use bikes 2U… Read Full Review

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★★★★★

“Happy with Bikes2u”

Written on: 31/12/2013 by TinaRed (1 review written)

Great price. Prompt delivery. Friendly and helpful responses, by customer care personnel, to questions. Replacement accessory sent to me hassle-free. Given christmas must be one of their busiest times of year, I am very impressed with the service from Bikes 2 U Direct. Recommended!… Read Full Review

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★★★★★

“Fantastic Experience!”

Written on: 25/12/2013 by amkc32 (1 review written)

Having been let down by another online retailer, Bikes2u came to my rescue. They had the bike I wanted, a Raleigh Extreme Storm for my Daughters Christmas present. It was cheaper, even with delivery, than the site I'd first used and it arrived in 2 days. Would definitely use again… Read Full Review

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★★★★★

“brilliant, fast delivery!”

Written on: 23/12/2013

I ordered the dawes duchess roses bike. Cheaper than anywhere else, arrived the next day. Looks perfect… Read Full Review

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★★★★★

“Brilliiant! very happy with my purchase”

Written on: 13/12/2013 by KelsyG (2 reviews written)

I bought my son a 21 trigger gear aluminum bike for half the price at this online store. It arrived very quickly and was better than expected! I am over the moon with the quality and price and know that my son is also going to be over the moon with it on xmas morning. Well Done guys!!!!… Read Full Review

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★☆☆☆☆

“THEY TOOK 2 lots of money! NOT HAPPY!”

Written on: 11/12/2013 by bikes2uforcrap (1 review written)

Phoned these guys to place order, would not take order over phone. So went online to website, added 3 kids bikes to basket, all good.... Finished checkout process and have funds in my bank account to pay, all good. They send 2 of the 3 bikes out, so I phoned to question them and they say there was a problem their end and they are "sorry". They have voided my payment the same day but still no money returned to my account 4 days later. Phoned and told them there is no more funds in account so… Read Full Review

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★★★★★

“Amazing service ”

Written on: 05/12/2013 by Tink23 (1 review written)

Having placed an order Monday and received my order today I'm over the moon especially during the christmas period. What's more the bike is fantastic and packaged so well - will be using again!… Read Full Review

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★★★★★

“best shop ever”

Written on: 30/11/2013 by st4r (1 review written)

Hey I got lucky I stumbled upon there web site on day seen several bikes I like picked 1 it got delivered in a day would you belive that I built the bike and was cycling it that night cant argue with that really . So 10 /10 from me happy buying other fellow customers :-) p.s. can't wait to summer… Read Full Review

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★★★★★

“Simply Great Service”

Written on: 22/11/2013 by mihangel163 (1 review written)

Really pleased with the bike fort my Grandson and even more pleased with the patience and diligence shown by the advisers in sorting out an issue caused by their supplier. Well done to them and thank you. He never wavered in making sure I as the Customer ended up getting exactly what I wanted without any regard for additional delivery costs the Bikes2U incurred… Read Full Review

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