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Written on: 07/07/2009
Bikes2U, sold me a cheap mountain bike that was supposed to be the bargain bike, the bike broke after minimal use !!, I called numerous times and eventually they answered the call giving me the engineers direct number, i spoke to the techie he said that they would send me the bits i needed to fix the problem. 2 weeks later he calls me to ask me what parts do i need then promises me they would be sent 1st class, 3 weeks later after many phone calls unanswered i still have no bike parts… Read Full Review
Written on: 02/07/2009
I have read some of the review here and i am some what confused! I recently ordered a child ' s bike seat and i found the whole experience with Bikes 2U Direct a pleasant experience and very professional indeed.
I would order from them again… Read Full Review
Written on: 30/06/2009 by paulcc (1 review written)
I ordered my eight year old daughter a dimondback bike
for her birthday from Bikes 2U Direct… Read Full Review
Written on: 22/06/2009
Excellent service with Bikes 2U Direct Ordered bike online one day and received it the following morning at 10am by courier. Husband said bike was easily assembled and daughter loves it. Before ordering we phoned and spoke to a member of staff who gave us some advice and was very helpful… Read Full Review
Written on: 19/06/2009
I purchased a Burner 16 inch boys from Bikes 2U Direct. The picture does this bike no justice. The colour of the bike is fantastic. Great little BMX. My son will be very happy on his birthday. I ordered the bike on a Tues and it was delivered on the Wed. I have put the bike together with nothing missing and all parts correct and working. Goods comms when I called by phone it was answered and I received several emails concerning the progress of my order and that it had been despatched. The bike… Read Full Review
Written on: 14/06/2009
I ordered a childs bike from bikes2udirect and all went fine - would use them again.
I entered the wrong postcode for delivery address and it only took one email for them to promptly correct it for me and resolve my own mistake - had no troubles in contacting them by email.
Also really liked the sms text message alert when the bike was dispatched as I knew it was on its way with out having to check my email… Read Full Review
Written on: 13/06/2009
We put together two 16" raleigh bikes last night for our boys and couldn't be more pleased. After looking in local shops we were delighted to find Bikes2U Direct's competitive prices.
The fast and careful delivery made this transaction first class from start to finish… Read Full Review
Written on: 10/06/2009
having chosen the bike as a gift ( claud butler valetta d2) i questioned as to the bike being delivered to my place of work (some companies only deliver to card holders address)
all my e mails were replied to speedily and courtiously. i was impressed with how every part of my tranaction has gone and would have no hesitation in recomending or using Bikes 2U direct in the future. many thanks… Read Full Review
Written on: 10/06/2009
Excellent service, I ordered a bike for my son's birthday. I was told the bike would be despatched on the monday evening. The bike then arrived with me by 11am on the tuesday. when i tried to call after 1oclock the phone line were turned off but i sent a quick email and the customer service department called me straight back. I will be buying a bike from bikes 2u direct again in the future… Read Full Review
Written on: 10/06/2009
ordered on sunday from bikes 2u direct got a conformation e'mail on the monday that the bike had been despatched and received the bike on the tuesday at 9.00 am top quality service and price
the bike is built and waiting for my wee girls birthday one less worry many thanks Norrie… Read Full Review
Written on: 08/06/2009 by kbaz (1 review written)
Really good customer service at bikes 2 u direct. The advisor was aware the bike was for a birthday present for my son and so the bike arrived before lunch the next day… Read Full Review
Written on: 05/06/2009
Very impressive service from Bikes 2U Direct and cheapest price on the net for the product I purchased.
The dispatch and delivery was the quickest I've seen (I had the bike delivered within about 18 hours of ordering!).
I normally deal with some of the big name cycle websites but Bikes 2U Direct can cetainly give them a run for thier money.
… Read Full Review
Written on: 05/06/2009
I was ordering last minute for my sons birthday, I sent Bikes 2U Direct customer services an email to ask if the order / delivery could be processed asap, I found the staff very helpful and I did get the bike before my sons birthday A nice website with good views of bikes available and easy to order online… Read Full Review
Written on: 26/05/2009
Ordered the Raleigh bike from Bikes 2U Direct at a great price, very quick delivery, up to now
myself and my son are very pleased, hopefully nothing will go wrong… Read Full Review
Written on: 12/05/2009 by swimgirl (1 review written)
I wish I had read these reviews on Bikes 2U Direct before ordering.
Bike (16" Raleigh Molly)arrived well intime for Christmas but that was the only good thing.
The beads on the spokes cracked the chain guard, and after a long time on the phone trying to convince the technician that you can't get a solid chain guard over the chain without taking th bike apart, they agreed to collect it and fix it. It was returned with the wrong chain guard on it, and they had somehow managed to crack the dolly… Read Full Review
Written on: 30/04/2009 by bangerack (1 review written)
No aftersales whatsoever from Bikes 2U Direct. They are just laughing at us. My sons bike arrived with a buckled wheel and is unusable no amount of phonecalls or emails help… Read Full Review
Written on: 28/04/2009
Worst Customer Care. Never buy from them. No body picks up the phone never reply to you emails.
I ordered a bike for my daughter's birthday but i received incomplete parts of bike, there was no pedals no bolts no screws to fix the bike. It was just a piece of junk they sent me i been trying to get in touch with them since last 2 weeks but no body available… Read Full Review
Written on: 27/04/2009
I should have read the reviews fro Bikes 2U Direct before ordering as I certainly would not buy from them again.
The only good thing was the really fast delivery. The packaging seemed like it had been knocked about a bit although everything seemed intact at first. However, inside the fittings had become loose and some of the nuts and bolts had escaped from the sides and were lost in transit. The bell disintegrated on first touch but as it arrived on kids birthday overall I thought to keep the… Read Full Review
Written on: 25/04/2009 by katyholland (1 review written)
Yes Bikes 2U Direct have very cheap bikes compared to other stores and fast delivery. but once we had the bike and set it up for my sons birthday the bolt was missing that holds the seat so he couldn't even ride had to take it to our local bike shop to be finished and while there they checked the bike over only to find the wheels are buckled so we had to pay out an extra £30. would have been cheaper to go direct to raleigh!!!… Read Full Review
Written on: 20/04/2009 by hib (1 review written)
I purchased a childs bike from Bikes 2U Direct in January. The delivery was quick but that was the end of any form of good service.
The bike ( a 12" Commando ) is a piece of junk - the back wheel and pedals regularly seize up and the bike becomes unusable.
I have been attempting to contact Bikes 2U for 2 months. The phone is never answered nor is their E mail system ( the method of contact they recommend ) I have tried both to no avail.
DO NOT BUY FROM THIS LOT NO MATTER HOW CHEAP IT MAY SEEM -… Read Full Review
As rated by real users
" Deteriorating service " Read More
" Appalling business practices " Read More
Written by ElliotC
" Perfect fit and excellent price " Read More
" Very efficient service " Read More
" No problem. Brazil shirt/shorts arrived in 8 days - " Read More
Written by starkey444