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Written on: 12/09/2009
I ordered this bicycle on line on Saturday 5 September 2009. The website promised delivery within 3 working days and that the customer would be contacted by the parcel courier before delivery.
I heard nothing from either Bikes2U nor the courier despite emailing bikes2U on Thursday 10 September to enquire about the order.
When I rang Bikes2U on Friday 11th September 2009 (after waiting for over 15 minutes to get through) I was firstly informed that the bicycle had been delivered the previous… Read Full Review
Written on: 08/09/2009
The bike received as scheduled by Bikes 2U Direct (2-3 working days),with good delivery info by email.
The bike was easily assembled, instructions could be more detailed but no problem if you know a bit about how a bike goes together.
Very pleased with both the quality of the bike, gear change and comfort of ride, just what I wanted for casual use.
Very pleased with both service and product. Thanks. … Read Full Review
Written on: 05/09/2009
Ordered bike Wednesday evening and it was delivered Friday morning. It was a lot cheaper than any others locally and has added extras. The bike is exactly as described. The whole transaction was so easy from ordering to receiving at home. I recommend Bikes 2u direct to everyone. They are fantastic… Read Full Review
Written on: 02/09/2009
Speechless. Wish I had checked reviews before buying. Bike turned up on time. Delivery guy practically chucked it in door and legged it down garden path. Didn't take long to see why. Box was falling apart, staples hanging out, 5 huge holes ripped in box, could clearly see through them that bike was scratched and dented. Didn't bother opening box. (Although very obvious someone else had prior to me-probably returned it because it was so damaged). Straight on to phone to find office closed. Had… Read Full Review
Written on: 31/08/2009
I bought a bike from bikes2u direct and was very pleased with there service I orderd a bike for my child at around 4pm and reseved it the next day at 10:30am which I think was very good. Thankyou bikes 2u direct I will recomend you to friends and family… Read Full Review
Written on: 24/08/2009 by lessnessock (1 review written)
I ordered a Raleigh Krush 2009 for my 4 year old daughter on a Saturday and the bike came on the following Tuesday, so I was very happy with the ordering process however the day after my husband made up the bike I noticed that it was the 2008 old version of the Krush. I emailed the company who sent me the following message "I am sorry to hear we have sent you the wrong version; I shall make sure extra care is taken in our warehouse. I am glad to hear that your daughter loves the bike, I do… Read Full Review
Written on: 15/08/2009 by AstridClark (1 review written)
Ordered my daughter's bike on Wednesday evening and it arrived 8 a.m. Thursday morning! Very pleased with product and when there was a problem with the doll carrier, Bikes 2U Direct customer service answered instantly and received a new one the following day. Very impressed… Read Full Review
Written on: 11/08/2009
Very good service from Bikes 2U Direct. Email communication was prompt. My son's bike was delivered within 24 hours of ordering.
For once a refreshingly positive customer experience!
I will definitely use them again. … Read Full Review
Written on: 08/08/2009
The whole process from buying to delivery was as smooth as it gets and considering the geographic location we live in a terrific achievement.The product was also superb and easy to assemble with clear instructions (unlike some other manufacturers one could mention!)and has brought great joy to our son.Overall a breath of fresh air and we hope to do business with Bikes 2U Direct in the near future. 10/10… Read Full Review
Written on: 06/08/2009
Very easy to use website, Bike arrived within 36 hours which was fantastic as the same bike in a local shop was going to take 3 weeks to arrive and was more expensive. Cannot fault Bikes 2U Direct and will be reccommending them to anyone wanting a bike. My Daughter was thrilled as were we.
Thank you… Read Full Review
Written on: 30/07/2009
Absolute fantastic service all round from bikes 2u direct, bike was deivered at 8am next day. Easy to use website, friendy, polite, helpful and professional customer service staff. Would highly recommend.
Outstanding, professional company.
Will definately order further products in the future and recomend to friends an family… Read Full Review
Written on: 28/07/2009
Couldn't fault Bikes 2U Direct. The bike arrived very quickly and we were really pleased with it. Our son loves his new bike. Its BRILL!!… Read Full Review
Written on: 23/07/2009
I ordered my son a bike online from Bikes 2U Direct after trying it in a local store. Was £30.00 cheaper online, and arrived in about 36 hours. I wasn't expecting it until probably after the weekend! Bike exactly as described. Received payment confirmation, dispatch details & tracking number through their courier service. Payment direct through my bank, not some weird unknown online entity! I was delighted, and whole heartedly recommend this company… Read Full Review
Written on: 21/07/2009
Speedy delivery and quality of product far exceeded description and price paid for bike. Happy all round with bikes 2u direct.Would highly recommend to anyone else wishing to purchase a quality bike.
thanks… Read Full Review
Written on: 15/07/2009
A very speedy next day delivery. The tracking system was excellent and at all times it was clear as to where my bikes was in the process.
I found the website very informative and was able to make a well informed choice of bike from the information given. I am delighted with the outcome.
The communication from the Bikes 2U Direct was first class and I was never left wondering what was going on. The contact was very positive, with informative e-mails received almost instantly.
… Read Full Review
Written on: 11/07/2009 by helen warren (1 review written)
we were struggling to find a suitable bike for our son at short notice. we found the ideal bike on the Bikes 2U Direct website.we needed to check sizing and delivery so emailed you and the response was very quick.we recieved our sons bike the very next day and it arrived in perfect condition. he has had so much fun since.
just like to say thankyou very much… Read Full Review
Written on: 07/07/2009
Bikes2U, sold me a cheap mountain bike that was supposed to be the bargain bike, the bike broke after minimal use !!, I called numerous times and eventually they answered the call giving me the engineers direct number, i spoke to the techie he said that they would send me the bits i needed to fix the problem. 2 weeks later he calls me to ask me what parts do i need then promises me they would be sent 1st class, 3 weeks later after many phone calls unanswered i still have no bike parts… Read Full Review
Written on: 02/07/2009
I have read some of the review here and i am some what confused! I recently ordered a child ' s bike seat and i found the whole experience with Bikes 2U Direct a pleasant experience and very professional indeed.
I would order from them again… Read Full Review
Written on: 30/06/2009 by paulcc (1 review written)
I ordered my eight year old daughter a dimondback bike
for her birthday from Bikes 2U Direct… Read Full Review
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