Bikes 2U Direct Reviews - www.bikes2udirect.com

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★★★★☆
4.4 / 5
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★★★★★

“We put together two 16" raleigh bikes last night for...”

Written on: 13/06/2009

We put together two 16" raleigh bikes last night for our boys and couldn't be more pleased. After looking in local shops we were delighted to find Bikes2U Direct's competitive prices.
The fast and careful delivery made this transaction first class from start to finish… Read Full Review

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★★★★★

“having chosen the bike as a gift ( claud butler...”

Written on: 10/06/2009

having chosen the bike as a gift ( claud butler valetta d2) i questioned as to the bike being delivered to my place of work (some companies only deliver to card holders address)
all my e mails were replied to speedily and courtiously. i was impressed with how every part of my tranaction has gone and would have no hesitation in recomending or using Bikes 2U direct in the future. many thanks… Read Full Review

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★★★★★

“Excellent service, I ordered a bike for my son's...”

Written on: 10/06/2009

Excellent service, I ordered a bike for my son's birthday. I was told the bike would be despatched on the monday evening. The bike then arrived with me by 11am on the tuesday. when i tried to call after 1oclock the phone line were turned off but i sent a quick email and the customer service department called me straight back. I will be buying a bike from bikes 2u direct again in the future… Read Full Review

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★★★★★

“ordered on sunday from bikes 2u direct got a...”

Written on: 10/06/2009

ordered on sunday from bikes 2u direct got a conformation e'mail on the monday that the bike had been despatched and received the bike on the tuesday at 9.00 am top quality service and price

the bike is built and waiting for my wee girls birthday one less worry many thanks Norrie… Read Full Review

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★★★★★

“Really good customer service at bikes 2 u direct. The...”

Written on: 08/06/2009 by kbaz (1 review written)

Really good customer service at bikes 2 u direct. The advisor was aware the bike was for a birthday present for my son and so the bike arrived before lunch the next day… Read Full Review

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★★★★★

“Very impressive service from Bikes 2U Direct and...”

Written on: 05/06/2009

Very impressive service from Bikes 2U Direct and cheapest price on the net for the product I purchased.
The dispatch and delivery was the quickest I've seen (I had the bike delivered within about 18 hours of ordering!).
I normally deal with some of the big name cycle websites but Bikes 2U Direct can cetainly give them a run for thier money.
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★★★★☆

“I was ordering last minute for my sons birthday, I...”

Written on: 05/06/2009

I was ordering last minute for my sons birthday, I sent Bikes 2U Direct customer services an email to ask if the order / delivery could be processed asap, I found the staff very helpful and I did get the bike before my sons birthday A nice website with good views of bikes available and easy to order online… Read Full Review

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★★★★★

“Ordered the Raleigh bike from Bikes 2U Direct at a...”

Written on: 26/05/2009

Ordered the Raleigh bike from Bikes 2U Direct at a great price, very quick delivery, up to now
myself and my son are very pleased, hopefully nothing will go wrong… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews on Bikes 2U Direct...”

Written on: 12/05/2009 by swimgirl (1 review written)

I wish I had read these reviews on Bikes 2U Direct before ordering.
Bike (16" Raleigh Molly)arrived well intime for Christmas but that was the only good thing.
The beads on the spokes cracked the chain guard, and after a long time on the phone trying to convince the technician that you can't get a solid chain guard over the chain without taking th bike apart, they agreed to collect it and fix it. It was returned with the wrong chain guard on it, and they had somehow managed to crack the dolly… Read Full Review

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★☆☆☆☆

“No aftersales whatsoever from Bikes 2U Direct. They...”

Written on: 30/04/2009 by bangerack (1 review written)

No aftersales whatsoever from Bikes 2U Direct. They are just laughing at us. My sons bike arrived with a buckled wheel and is unusable no amount of phonecalls or emails help… Read Full Review

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Swimgirl's Response to bangerack's Review

Written on: 18/05/2009

The day after posting my review the company promised me that the bike would be replaced, and the faulty bike would be taken away at the same time. The following day a new bike arrived but the driver had not been given instruction to collect. It was taken away today, 2 days later.<br/>The new bike has been fine, so far, and my daughter is delighted with it. <br/><br/>However the beads on the rear wheel were still banging against the chain guard on the very first outing, which was the original problem with the original bike almost 6 months ago. We have now removed the beads from the spokes on the chain guard side in the hope that the chain guard will now not crack, and so far all seems well. We did eventually get a prompt response and a satisfactory outcome from Bikes2Udirect.

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★☆☆☆☆

“Worst Customer Care. Never buy from them. No body...”

Written on: 28/04/2009

Worst Customer Care. Never buy from them. No body picks up the phone never reply to you emails.
I ordered a bike for my daughter's birthday but i received incomplete parts of bike, there was no pedals no bolts no screws to fix the bike. It was just a piece of junk they sent me i been trying to get in touch with them since last 2 weeks but no body available… Read Full Review

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★☆☆☆☆

“I should have read the reviews fro Bikes 2U Direct...”

Written on: 27/04/2009

I should have read the reviews fro Bikes 2U Direct before ordering as I certainly would not buy from them again.
The only good thing was the really fast delivery. The packaging seemed like it had been knocked about a bit although everything seemed intact at first. However, inside the fittings had become loose and some of the nuts and bolts had escaped from the sides and were lost in transit. The bell disintegrated on first touch but as it arrived on kids birthday overall I thought to keep the… Read Full Review

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☆☆☆☆☆

“Yes Bikes 2U Direct have very cheap bikes compared to...”

Written on: 25/04/2009 by katyholland (1 review written)

Yes Bikes 2U Direct have very cheap bikes compared to other stores and fast delivery. but once we had the bike and set it up for my sons birthday the bolt was missing that holds the seat so he couldn't even ride had to take it to our local bike shop to be finished and while there they checked the bike over only to find the wheels are buckled so we had to pay out an extra £30. would have been cheaper to go direct to raleigh!!!… Read Full Review

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★☆☆☆☆

“I purchased a childs bike from Bikes 2U Direct in...”

Written on: 20/04/2009 by hib (1 review written)

I purchased a childs bike from Bikes 2U Direct in January. The delivery was quick but that was the end of any form of good service.
The bike ( a 12" Commando ) is a piece of junk - the back wheel and pedals regularly seize up and the bike becomes unusable.
I have been attempting to contact Bikes 2U for 2 months. The phone is never answered nor is their E mail system ( the method of contact they recommend ) I have tried both to no avail.
DO NOT BUY FROM THIS LOT NO MATTER HOW CHEAP IT MAY SEEM -… Read Full Review

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★★★★★

“Found the bikes2udirect.com web site easy to use....”

Written on: 02/04/2009 by jo daniels (1 review written)

Found the bikes2udirect.com web site easy to use. cheapest around for the kids mx12 bike. ordered on monday night arrived wednesday morning. Went together in no time, my son has not got off it since… Read Full Review

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★★★☆☆

“Difficult to get through by telephone, responded by...”

Written on: 20/03/2009 by julia38 (2 reviews written)

Difficult to get through by telephone, responded by e-mail once I had spoken to someone by phone. Managed to get through to Bikes 2U Direct by telephone after 6 mins holding. They are arranging a bike swap next tues, let's hope next bike is not misaligned Staff were helpful on phone once i got through, but is a long distance call to west yorkshire… Read Full Review

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★★☆☆☆

“My Bikes 2U Direct bike arrived with handlebars...”

Written on: 18/03/2009 by julia38 (2 reviews written)

My Bikes 2U Direct bike arrived with handlebars misaligned and I could not contact them easily. They have ignored my e-mails and phone engaged when I call, closes at 3 pm… Read Full Review

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★★★★☆

“Fast delivery and cheapest price about from Bikes 2U...”

Written on: 23/02/2009 by pbevan1 (1 review written)

Fast delivery and cheapest price about from Bikes 2U Direct. Although a little worried at first as the box it arrived in was damaged, but the bike was fine… Read Full Review

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★★☆☆☆

“Bike arrived very quickly and was still in the...”

Written on: 15/02/2009

Bike arrived very quickly and was still in the manufactures original packaging , on building the bike up i found a major fault with it , contacted customer services who were useless and made no effort to resolve the situation 5 days past with loads of phone calls and emails with no joy , in the end took to a local bike shop who fixed the fault… Read Full Review

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★★★★★

“I was really impressed with rapid service from...”

Written on: 13/01/2009

I was really impressed with rapid service from bikes2udirect. I ordered on Sunday evening and my bike arrived Tuesday morning at 10am. It was well packaged and the delivery man was particularly careful with the product.
I can't find any fault. The bike was easy to assemble. All gears and brakes were already set and requires no further adjustment.
Well done bikes2udirect. I recommend you to friends… Read Full Review

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