Fonebank Reviews - www.fonebank.com

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“Wow, that was quick”

Written on: 01/10/2012 by Huxter34 (1 review written)

Sent my Iphone 4 off registered delivery on Saturday a.m. Monday lunchtime, got an emai lsaying cash has been put in my account & will be cleared in 2 days max. Genuinely surprised and delighted with the turnaround time and getting a good deal for my phone As most of the companies offering this service have similar prices, I will be using these guys again even if their price isn;t as good next time round, at least I know now from experience you get paid quick and the amount stated… Read Full Review

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“Wish I hadn't bothered!!!”

Written on: 14/06/2012 by golfersmudge (1 review written)

Went online recommended by 3 mobile when I upgraded my iPhone, sent a immaculate and full working condition iPhone 4 to them, best online quote, paid £6.60 to send the phone as advised by the website. Got an email today to inform me they would pay me considerably less than the original quote as the headphone port wasn't working, despite it being in full working condition up to the date I sent it, I used the plug in earpiece to make and receive calls up to the time I reset the phone. Find it… Read Full Review

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Lewrob19's Response to golfersmudge's Review

Written on: 14/09/2012

i have the same problem i agreed to go with them with my galaxy s3 fully working offered £295, received an email saying my camera isnt working (when it was before i sent it off as i used it before i sent it off) and they offered me £50 less. Never use them, they will offer you the best price and bid you down!

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“Recycling with Fonebank”

Written on: 22/05/2012

Fast, reliable and honest. Best prices and very quick, very pleased. Thanks Fonebank. Also have really friendly Receptionist, dropped off a few phones now and always smiley :)… Read Full Review

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“Fantastic:)”

Written on: 29/03/2012

This is the best service I have ever had all sent off and cheque returned in 3 days and they sent me more money than I thought I would get from their site. This has made my week!!!!… Read Full Review

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“Super swift service - no hassle”

Written on: 10/03/2012

Recommended to fonebank by lady at Lloyds TSB - On website easily found prices for two phones, completed & submitted form, received prompt confirmation of acceptance and price; posted package special delivery Wednesday 5pm, receipt of phones confirmed on Thursday,cheque arrived Saturday. How good is that! Excellent. Will certainly recommend to friends. Very happy bunny!!!!… Read Full Review

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“Fantastic Service!”

Written on: 10/01/2012 by NicolaC (1 review written)

I sent my phone back to them on a Thursday, recorded delivery, and they emailed me the next day to say they had received it and that my BACS payment will be made in 2 business days. It is now Tuesday morning and I have received the money. Brilliant communication on their part, great service, recommend to everyone!… Read Full Review

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“Two phones sent so far...all ok”

Written on: 09/01/2012 by ellis456 (14 reviews written)

I first tried fonebank a month or so ago using an old phone worth only £4, I used the freepost option as it's ok upto £34 or so. I got confirmation it has arrived within a few days and payment into my bank account in 2 days. My last phone I sent them on the 28/12/11 was worth a bit more £34, anyway I used the freepost option as I said above again ok up to the value of £34. I started to worry when a week had past and my account was still showing pending, I rang and they said it had not… Read Full Review

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“Lost Phone: No Help”

Written on: 29/12/2011 by PaulAGreen (1 review written)

It appears that there are two sides to FoneBak - the first is where you send the phone payment is made and everyone is happy. The other is when there is a problem and it involves their customer service team; which in a word is terrible. After posting my phone via standard Royal Mail (an error I have come to realise) at the start of the month, I waited until the end (a good 20 days) before contacting them to find out if they had received the phone. I contacted the number as advertised on… Read Full Review

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“Brilliant!!”

Written on: 10/12/2011 by jenrob (1 review written)

I have used fonebank.com in the past but last time I recycled I used another company… Read Full Review

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“Maybe I'm being unfair.....”

Written on: 29/11/2011 by Bobjpeacock (1 review written)

Maybe it's not fone bankers fault. Maybe royal mail are the incompetent (or thieving) ones. I sent an old Sony as a test run, and it worked fine (hence 2 stars). I send a blackberry valued at £48, and hey presto it dosent arrive. Initial enquiries at post office suggests that the certificate of posting insurance doesnt cover mobile phones..... I'll get back to you on that one… Read Full Review

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“Still waiting..”

Written on: 20/11/2011 by KayH (1 review written)

I recently sent my working phone to Fone bank, after three days I noticed the money had been put in my account. However, it was the incorrect amount they quoted me the email I recieved said that it 'wasnt working'. I sent an email and ten days later I am still waiting for a reply. Very poor customer service… Read Full Review

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“perfectly happy”

Written on: 19/11/2011 by jcputney (1 review written)

two mobiles, price offered was the best, freepost, email the following day to say cheque on the way, which arrived the next morning. hard to fault really, it is the second time I have used them, and would use them again today. also used O2 recycling, and had a similarly good experience… Read Full Review

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“excellant service best rate”

Written on: 18/11/2011 by lesley30 (1 review written)

My son told me to use Mazuma but on checking the price offered Fonebank was alot better I was rather worried about a couple of the reviews, but went ahead and sent my phones,one the case was rather scratched on so I did not think I would get the full rate offered, I sent the phones on Monday by special delivery, on Wednesday I recieved a email telling me a cheque had been sent by first class post for the full amount I was still slightly dubious but the cheque arrived today(Thursday) dont… Read Full Review

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“DONT USE!! AVOID AT ALL COSTS”

Written on: 10/11/2011

Sent a perfectly good iPhone4 in working condition to them and after 10 days they responded saying they cannot pay the full amount due to the phone not being able to turn on and off. Offered me less than half that being advertised! The phone worked perfectly when I sent it. I requested that they return it to me and they made me pay £6 postage which I paid to them promptly 6 days ago. I have sent numerous emails which have been unanswered and I am still to receive my phone back (what condition… Read Full Review

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“Fantastic service and value for money”

Written on: 09/11/2011 by pinklady29 (1 review written)

Having seen adverts for trading in phones but never getting around to doing it i decided with Xmas coming up now would be a good time. I checked other sites which were more well known however Fonebank was the highest payer for all of the phones I had. You have to use your own envelope which speeds up the process and they offer 2 options for postage, free or special delivery. I had previously been slightly dubious however I was delighted to see that after 3 working days of posting, the full… Read Full Review

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“Incredible service!”

Written on: 23/10/2011 by Lukeyboywonder (1 review written)

I was nervous about using them as I've only used envirophone before which I wasn't as nervous about because of my awareness of them through tv ads etc. But it really was totally faultless with fonebank. They don't waste time sending bags out so as soon as you've registered the phone you can get on with sending. I registered it Sunday, sent it Monday, acknowledged on Wednesday, had money in the bank on Friday. I don't normally do reviews but I was so impressed I thought I should compliment… Read Full Review

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“Excellent!”

Written on: 09/10/2011 by TCLeics (1 review written)

Been having a clear out of old mobiles after purchasing a smart phone, and just posted my 3rd to Fonebank. On the previous 2, they have e-mailed me 2 days after posting to confirm receipt of the phone, then paid directly into my bank 2 days later. They offered the best price on all 3 on a comparison site, so, personally, I can't fault them… Read Full Review

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“Great Service”

Written on: 06/09/2011 by tony0548 (1 review written)

I sent my mobile to Fonebank on Friday, they got it Monday and my cheque, for the amount stated on the site, was in my hand on the Tuesday. Better price than most sites but not quiet as much as a couple of others. Would use again… Read Full Review

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“Great Service”

Written on: 16/08/2011 by Fulgrim (1 review written)

Sold my old Nokia, gave the best price and very quick to get the cash in my bank. Overall great service… Read Full Review

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“Fonebank is Reliable”

Written on: 20/07/2011 by noeltech2000 (1 review written)

Sold 8 phones through fonebank over the years and I have found them very reliable. I would recommend them ! … Read Full Review

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