Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
544
96% of users recommend this
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★★★★★

“Customer service at its best”

Written on: 26/06/2013

As a returning customer I cannot praise the customer service this small family business gives, and yes this is a real family business. They also go out of their way to make sure everything is done properly. Thanks again and no doubt will be back in the near future. Hope family member makes a speedy recovery!… Read Full Review

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★★★★★

“Ash cycles folding bike”

Written on: 26/06/2013

Super service and super item. Was buying as a birthday present but didnt want it in house as too big to hide so Mark helped arrange delivery for the big day. Many thanks guys… Read Full Review

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★★★★★

“Giant dash 2”

Written on: 15/06/2013

I ordered a Giant dash 2 2012 model online, when they came to build it it was broken and the last one in stock. They offered me the Giant dash 2 2013 model for the same price, I was really pleased and when it came, it was very carefully packaged. I would highly recommend AshCycles… Read Full Review

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★★★★★

“Giant Defy 5 2013”

Written on: 14/06/2013

Exactly what I required at a competitive price… Read Full Review

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★★★★★

“Giant Defy 5 - All good!”

Written on: 09/06/2013

Bought a Giant Defy 5 2012 during the weekend online, dispatched Tuesday with tracking information, arrived Wednesday. Good price, good service, helpful on the phone and by email. The bike was carefully packaged and built. It was clear it was built by someone who knew what they were doing and cared. Always nice to see grease on parts that need them! Recommended!… Read Full Review

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★★★★☆

“Giant TCX2 2012 - Online purchase”

Written on: 08/06/2013 by granilith (1 review written)

Great price and the bike I wanted was in stock. Initially there was a problem with payment as I had omitted my postcode which prevented the payment successfully completing. The original payment was refunded and returned to my account very quickly. The payment was taken again over the phone and the bike promptly despatched the same day arriving the next. The staff made every attempt to progress the order quickly as possible. Overall bike arrived in less that 48 hours. The bike was well… Read Full Review

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★★★★★

“Very Good Service”

Written on: 06/06/2013 by CJD73 (1 review written)

Bought a Giant Defy4. The service was 1st class and delivery really quick. All I had to do was put the pedals, seat and front wheel on. I had a better service than my LBS!… Read Full Review

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★★★★★

“Giant defy 3”

Written on: 05/06/2013

I ordered a Giant Defy 3 2012 model off ashcycles, although the frame I needed was out of stock they upgrade me the 2013 model for the same price. Great friendly service… Read Full Review

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★★★☆☆

“Could be better”

Written on: 31/05/2013

I was happy with the bike once it arrived but felt that I had to chase up the progress of where the payment and the bike was. I used the bank transfer option when paying as the delivery adress was different to the payment address. From doing this I had to ring up to tell them that I had paid, ring again to find out when the bike would be shipped and ring a final time when they sent the bike to the payment address and not the delivery address. When I did contact Ashcycles, however, they did… Read Full Review

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★★★★★

“Ash cycles bike purchase”

Written on: 30/05/2013

Ordered a Giant Anthem X2 2012 model as it was a great deal. Unfortunately this model was out of stock but Ash cycles apologised and promptly offered the equivalent 2013 model at the same price. The spec on the 2013 Anthem was slightly lower than the 2012 model so we enquirered about the Giant Trance X2 2013 model because the spec on this bike was similar to the 2012 Anthem. Not only did Ash cycles offer a great deal on the Trance, it was in stock, prepared and shipped on the same day and we… Read Full Review

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★★★★★

“Mountain Bike Fun”

Written on: 19/05/2013 by MountainBikeFun (1 review written)

Great service, ordered on line via their web site and goods delivered two days later… Read Full Review

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★★★★★

“dawes galaxy”

Written on: 18/05/2013

wow what a buy, ordering was simple and the service very good would definitely shop with ahscycles again… Read Full Review

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★★★★★

“Purchased Giant Rapid 1 2012”

Written on: 14/05/2013 by samwat (1 review written)

Simply very easy to deal with. I bought a 2012 Giant Rapid 1 (no extras) in May 2013 at a discount as per web-site. Staff on phone were easy to talk to, ordering and communications by email were faultless, and delivery happened when it was supposed to as per text from the carrier (liked that). Signed for it 'unchecked' as advised by Ash cycles, and bike was fine and undamaged. Bike was assembled already as per web-site notes (like that), but headset was not correctly aligned and tyre pressures… Read Full Review

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★★★★★

“Giant Defy 2 online order”

Written on: 13/05/2013 by robsongl (1 review written)

Really pleased with the service. The bike was delivered exactly as described, minimal assembly and labels made it fool proof. Could not ask for much more from AshCycles… Read Full Review

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★★★★★

“dahon vitesse”

Written on: 02/05/2013

Very helpful and very good value. Very happy with the bike everything set up correctly ready to ride… Read Full Review

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★★★★★

“GIANT Rapid 2012”

Written on: 02/05/2013 by Ian_SJ (1 review written)

I just took delivery of a GIANT Rapid 3 2012 that I bought on-line from Ash Cycles They describe the bikes as being FULLY ASSEMBLED. However don’t be surprised when the courier delivers what looks like an unassembled bike. They have assembled the bike in the shop added some handy stickers to the front wheel and peddles (so you know which way round to fit them) and then taken the peddles and front wheel of again and re-packed the bike in its original box. With a couple of allen keys a… Read Full Review

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★★★★★

“Giant Rapid One”

Written on: 02/05/2013

I've just bought a Giant Rapid One, mudguards and luggage rack from Ash Cycles using the Cycle To Work Scheme (CTWS). I have to say their service was first class ! They always kept me in the loop by email and phone regarding what was going on, contacting me to offer advice on the correct size for my bike and clarifying when I misunderstood the CTWS process initially. They contacted me to point out I'd requested the wrong mudguards and replaced them with the correct ones. The delivery company… Read Full Review

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★★★★★

“Excellent from Ash Cycles”

Written on: 02/05/2013

Overall very happy with the new bike. The bike arrived within a week of ordering. The bike was perfectly set up and only required simple assembly. Brakes and gears work perfectly. When ordering please note, no tools for assembly and no pedals supplied… Read Full Review

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★★★★★

“Dawes GIRO 400”

Written on: 15/04/2013 by NickFToo (1 review written)

Hi, I just wanted to let you know the bike arrived on Thursday safe and sound and very, very much earlier than anticipated! I can't thank you enough, my son is ecstatic and all because of your perseverance and simply great service! Many thanks for keeping us up to date and making us feel we go to the front of a long queue!We are delighted with your service and happily recommend you anytime, a great online bike shop with a Local Bike Shop service! Regards Nick and Arthur! … Read Full Review

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★★★★★

“Excellent service , Price and Delivery (Giant Defy 0)”

Written on: 12/04/2013

Tried to order a 2012 Defy but not available but discounted a 2013 model to what i felt was a very good price. Kept up to date by Ash with e-mails. Ordered on Tuesday after Easter Bank holday and was putting the final items on bike Saturday morning. Bike arrived very well packaged and protected. Ash even took time to label front wheel etc to ensure fitted correctly. All documents and reciept etc included. Have since ridden bike and all gears etc seem well set up. Based on my own experience i… Read Full Review

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