Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
96% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“I saw a really good deal at this site, but thought I...”

Written on: 24/02/2010

I saw a really good deal at this site, but thought I would check the reviews here first. And it being a rather mixed bag of reviews I proceeded with a bit of reluctance, I must say.

Anyway, I ordered online with credit card I found out during the payment process that you have to have the goods delivered to the billing address of your VISA card (a nuisance because it meant I couldn't get delivery to my work). Mind you, it's probably quite a sensible security measure actually. Anyway the way… Read Full Review

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★★★★★

“I was a bit worried about ordering a bicycle from Ash...”

Written on: 19/02/2010

I was a bit worried about ordering a bicycle from Ash Cycles, having read several negative reviews, but the whole experience has been completely hassle free. The bike was dispatched within two days, I got automated emails at several stages in the process, and the bicycle was excellent. It did arrive marked with dire warnings from the manufacturer about the warranty not being valid if delivered only partially-assembled, but I think that would be an issue with any online retailer. I paid £30 to… Read Full Review

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★★★★★

“I purchased a Giant Fcr 3 from Ash Cycles and found...”

Written on: 13/01/2010

I purchased a Giant Fcr 3 from Ash Cycles and found them a pleasure to deal with. Before placing my order I emailed them to ask whether the bike was in stock and how long delivery would take. They replied very quickly saying it would take 3 working days. I placed my order and true to their word my bike arrived 3 days later in perfect condition. I also purchased some lights, one of which didnt arrive with the bike so i sent another email. I recieved a very appologetic email saying they had ment… Read Full Review

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★☆☆☆☆

“i was after a certain set of bike lights and found ash...”

Written on: 10/11/2009

i was after a certain set of bike lights and found ash cycles to be the cheapest online, especially with their 'free delivery' offer. went through checkout, with 'free delivery' and awaited arrival of bike lights. instead got an email a few days later asking me for postage costs even though it was advertised as 'free delivery' with 'free delivery' being the only option via checkout. emailed back asking them to honour their 'free delivery' or i shall buy elsewhere. got en email back canceling my… Read Full Review

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★★★★★

“I ordered a Giant Terrago Disc Womens W2009. Ordered...”

Written on: 03/06/2009

I ordered a Giant Terrago Disc Womens W2009. Ordered the bike on the Monday and it was despatched on the Friday. The bike and value for money are excellent and I am very pleased with it and the service from Ash Cycles. The only down side I would say is the time it took for the bike to be sent out… Read Full Review

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★★☆☆☆

“I ordered a childs bike from Ash Cycles - after...”

Written on: 01/06/2009

I ordered a childs bike from Ash Cycles - after finding it at a reasonable price on their website which also showed that they had 4 in stock.
Nearly a week later I hadnt had an email to say it had been dispatched so I rang them. Eventually got a reply, spoke to a nice lady who told me that the bike I had ordered was likely to be delivered early the next week.
On checking my emails today - thats a week and a day later I find an email saying that they were about to dispatch the bike I ordered… Read Full Review

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★★★★★

“Bought a Raleigh Venture Royal tourer from Ash Cycles...”

Written on: 24/05/2009

Bought a Raleigh Venture Royal tourer from Ash Cycles about 2 months ago was the cheapest place on the net. Great friendly company who also gave me advice on how to fix my other bike i already had. Received the bike within 3 days of ordering, couldn't praise their service enough. Thanks very much!!!!… Read Full Review

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★★★★★

“Bought a Giant FCR 4 off Ash Cycles, the bike came...”

Written on: 23/05/2009

Bought a Giant FCR 4 off Ash Cycles, the bike came fully assembled and ready to ride, all i did was put the pedals on, absolutley easy even for me. I have used the bike on holiday and done about 500 miles on it and it is beautiful… Read Full Review

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☆☆☆☆☆

“Having taken my money and told me that they were...”

Written on: 09/05/2009

Having taken my money and told me that they were shipping the goods out. I phoned Ash Cycles exactly a week later to find out where they were only to get some rude woman telling me that they had been delivered the right coloured product which shouldn't have had anything to do with me as my order was ready to ship the last time I called. However the lady I spoke to obviously has had no customer relation training as she was just rude… Read Full Review

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☆☆☆☆☆

“Ordered a bike from ash cycles showing in stock on...”

Written on: 08/05/2009 by mbipswich (1 review written)

Ordered a bike from ash cycles showing in stock on their web page, got email a few days later stating they did not have one, offered another more expensive bike via email. Tried to call but got answer phone, left message asking them to call me, also did same via email. No return call so called them middle of next day to discussed and agreed to purchase, was told it would arrive the next week on specific day, my wife stayed at home to accept delivery as they would not send to my work address… Read Full Review

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★★★★★

“Ash Cycles. I bought a Giant Yukon FX 3, very prompt...”

Written on: 26/01/2009 by Shiftyisanoob88 (1 review written)

Ash Cycles. I bought a Giant Yukon FX 3, very prompt delivery, cheapest on the net and the service i recieved was the best ive ever had. Would Recommend to all my friends!! Fast Delivery, Great Customer Service… Read Full Review

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★★★★★

“Ordered a Giant XTC 4.5 from Ash Cycles, £110 off the...”

Written on: 25/01/2009

Ordered a Giant XTC 4.5 from Ash Cycles, £110 off the RRP, brand new and all ready to ride. Ordered on the Monday and received it on the Thursday, excellent customer service and very polite!!… Read Full Review

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★☆☆☆☆

“Based on my experience, steer clear! Ordered on a...”

Written on: 17/12/2008

Based on my experience, steer clear! Ordered on a Wednesday, heard nothing. Called on a Monday and found out that the bike I had ordered was damaged, so they were trying to find another one. They promised to call back that afternoon. They didn't. So called back on the Tuesday and they said they couldn't supply me. Appalling customer service. Avoid. Good price. Easy to order… Read Full Review

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★★★★★

“I bought an SCR 1 Giant Road Bike last week, I saved...”

Written on: 09/08/2008 by John0075 (2 reviews written)

I bought an SCR 1 Giant Road Bike last week, I saved over £200 off the RRP. Came fully assembled all ready to ride, the gears and brakes were lovely compared to my old dog of a road bike. I ordered on the Monday and received the bike on the Thursday. Would recommend them to any of my friends and family… Read Full Review

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★☆☆☆☆

“I purchased a lovely bike from www.ashcycles.com, a...”

Written on: 07/08/2008 by sqwerty (1 review written)

I purchased a lovely bike from www.ashcycles.com, a shame about the defect, but this can happen to any item what shouldn't happen is the terrible after sales service I experienced to rectify any issues.

The bike arrived on time in good order but on assembly the seat wouldn't go down due to a wield inside the frame protruding, the shops suggestion was to file it down myself! Yes I always carry specialist's tools with me... then I was told if I didn't have a file I could always re engineer the… Read Full Review

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Pedlerman's Response to sqwerty's Review

Written on: 26/09/2008

My humble opinion would be that next time I would suggest you by a bike from your local IBD. Buying bikes on line, even if you save your self £200 or more is just wrong. I believe that bikes just shouldn't be sold mail order full stop.

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Robbiesduck's Response to sqwerty's Review

Written on: 05/08/2010

I agree with the above comment. This website in particular has an awful reputation for customer service and this is backed up by personal experience. Local shops are more able to deal with problems and offer warranty on items, although other websites may be more competent and better at dealing with customers than the rude staff at ash cycles.

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