Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“I was kept informed by E-mail of the status of my...”

Written on: 23/07/2010 by HJAY (1 review written)

I was kept informed by E-mail of the status of my order, it arrived as said on time,web site easy to use and price was the best i found. my 13yr old son is very happy!!! would recomend this web site strongly, many thanks for the good service… Read Full Review

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★★★★★

“I found Ash Cycles via a Google search on the bike I...”

Written on: 23/07/2010

I found Ash Cycles via a Google search on the bike I purchased, after finding they were over £50 cheaper than any other site I decided to purchase from them. I placed a call first to check availability and to discuss delivery options, during the call we agreed a delivery date and time. During the order process the 'Comments' field was very useful to reiterate my discussion on the phone. After placing the order the email chain explaining each stage of the process was both clear and concise. Bike… Read Full Review

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★★★★☆

“I found Ashley cycles through google shopping as they...”

Written on: 22/07/2010

I found Ashley cycles through google shopping as they had the bike I was after at the best price, and free delivery. The website was easy to use, as was the online transaction. The day after I placed the order I received an email stating that the item was out of stock, and that Ashley cycles would offer an upgrade for the same price, which I was more than happy to accept. The bike took around a week to arrive, which came with TNT delivery, and is well packed and looked after. The only downside… Read Full Review

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★★★★★

“I can only recommend the company,it was very simple...”

Written on: 21/07/2010

I can only recommend the company,it was very simple and straightforward and I was informed about the status of the order per mail and therefore knew what to expect at any stage,eg: order processed, order dispatched; and I was also very happy with the product which arrived in perfect condition.I liked the company's website layout, it is really easy to navigate and find relevant items.In fact it was the only company I could locate that still sold the vaude waterproof ladies trousers in my… Read Full Review

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★★★★★

“I ordered the bike on a weds morning, and was...”

Written on: 21/07/2010 by Colinjellis (1 review written)

I ordered the bike on a weds morning, and was delivered following wednesday , ,and in fairness this was delayed by Giant and a stock take,But overall with the 15 % free goods worth around £120 I consider them to be the best value site to buy Giant bikes such as Defy. The staff seem very pleasant and try their upmost to give good service, perhaps a very small critism would be, I would have liked to have been contacted when Giant had delayed delivery but ,a few days delay doesnt make that much… Read Full Review

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★★★★☆

“Had to wait 5 days longer than advertised, but that...”

Written on: 20/07/2010

Had to wait 5 days longer than advertised, but that was due to the bike being scratched and a new one ordered. Thereafter no complaints at all - very efficient and my 13 year old son assembled the bike himself, and is as happy as a sandboy!!

Cheers
Pete… Read Full Review

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★★★★★

“I'm very pleased with the service I received from...”

Written on: 14/07/2010

I'm very pleased with the service I received from Ashcycles. I placed my order on Thursday evening and had the bike the following Tuesday.
The communication was very good and kept me informed throughout the process, with emails being responded to in a quick fashion.
Bike arrived well packaged and in great condition with a copy of the receipt inside the box.

All in all I'm delighted with the way my order was handled and wouldn't hesitate to use Ashcycles in the future for my wife's bike

I'd… Read Full Review

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★★★★☆

“Great service. Bike arrived as promised. After being...”

Written on: 08/07/2010

Great service. Bike arrived as promised. After being let down by another website I am now more than happy to be riding my new bike… Read Full Review

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★★★★☆

“Ash cycles website is very easy to find your way...”

Written on: 02/07/2010

Ash cycles website is very easy to find your way around and has a great deal of information on each product and their services. Easy order system however the site could do with a stock level check of some kind, as when i ordered i had no idea whether the bike was in stock. Automated emails of your order status are a fantastic addition if not slightly behind at times. I had my order in my hands when i received an email telling me it had been shipped.

Despite this the bike arrived in perfect… Read Full Review

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★★★★★

“Good Service from these guys, Email to let me know the...”

Written on: 28/06/2010

Good Service from these guys, Email to let me know the status of my order, When having something like this delivered you need to know when its going to land on yourstep.
The bike I bought was at a very competitive price nearly £100 cheaper than I could find anywhere on the net.
Overall I would recommend ASH CYCLES if the price is right, especially as there is Free Delivery… Read Full Review

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★★★★★

“I bought a team kit to go along with my giant road...”

Written on: 06/06/2010

I bought a team kit to go along with my giant road bike, I ordered it on Saturday and had it by Tuesday was really pleased once again. Giant do some beautiful kit and I am so happy with the value you get. Thanks again Ashcycles, for the great and uber fast service!!!!!!… Read Full Review

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★★☆☆☆

“Clean website, fairly ease-to-use checkout, free...”

Written on: 09/05/2010

Clean website, fairly ease-to-use checkout, free delivery but incredibly slow . When used to the near next-day service provided by CRC, Evans, etc, I wasn't ready for a 2 week delivery time on a simple tool (maybe more - I'm still waiting). Perhaps the addition of an 'out of stock' or '2 week lead time' on the item description would have helped, or at least prepared me for the wait. In the end it was not worth the £2 I saved buying from them over the 'bigger' sites. I won't be using them… Read Full Review

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★★★★★

“The website was very easy to use and the customer...”

Written on: 30/03/2010

The website was very easy to use and the customer service i received was A*. I ordered 2 Road bikes on the Tuesday and received them on the Thursday. Thanks for the great service.
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Robbiesduck's Comment

Written on: 05/08/2010

I have found time after time that no matter how polite you are when speaking to the staff at ash cycles they manage to be rude. I have also found them appalling at dealing with even the simplest tasks no matter how long you give them to do them.
<br/>I would suggest you pay more and get a bike from a company who will be prepared to help if any issues arrise, and who will take responcibility for errors they make.

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★★★★★

“I bought a bike off ashcycles.com a year ago ( a SCR...”

Written on: 16/03/2010

I bought a bike off ashcycles.com a year ago ( a SCR Road bike) and was absolutley thrilled with it. I have returned a year later as I need a bike for my son, looking on the internet ashcycles.com were the cheapest for a certain model bike I wanted as they had been the previous year. I ordered the bike on the Monday and I had it on the Wednesday, this was really impressive as the bike had to be fully assembled too. The build quality was amazing and I am so happy with the purchase. Once again… Read Full Review

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★★★★★

“I saw a really good deal at this site, but thought I...”

Written on: 24/02/2010

I saw a really good deal at this site, but thought I would check the reviews here first. And it being a rather mixed bag of reviews I proceeded with a bit of reluctance, I must say.

Anyway, I ordered online with credit card I found out during the payment process that you have to have the goods delivered to the billing address of your VISA card (a nuisance because it meant I couldn't get delivery to my work). Mind you, it's probably quite a sensible security measure actually. Anyway the way… Read Full Review

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★★★★★

“I was a bit worried about ordering a bicycle from Ash...”

Written on: 19/02/2010

I was a bit worried about ordering a bicycle from Ash Cycles, having read several negative reviews, but the whole experience has been completely hassle free. The bike was dispatched within two days, I got automated emails at several stages in the process, and the bicycle was excellent. It did arrive marked with dire warnings from the manufacturer about the warranty not being valid if delivered only partially-assembled, but I think that would be an issue with any online retailer. I paid £30 to… Read Full Review

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★★★★★

“I purchased a Giant Fcr 3 from Ash Cycles and found...”

Written on: 13/01/2010

I purchased a Giant Fcr 3 from Ash Cycles and found them a pleasure to deal with. Before placing my order I emailed them to ask whether the bike was in stock and how long delivery would take. They replied very quickly saying it would take 3 working days. I placed my order and true to their word my bike arrived 3 days later in perfect condition. I also purchased some lights, one of which didnt arrive with the bike so i sent another email. I recieved a very appologetic email saying they had ment… Read Full Review

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★☆☆☆☆

“i was after a certain set of bike lights and found ash...”

Written on: 10/11/2009

i was after a certain set of bike lights and found ash cycles to be the cheapest online, especially with their 'free delivery' offer. went through checkout, with 'free delivery' and awaited arrival of bike lights. instead got an email a few days later asking me for postage costs even though it was advertised as 'free delivery' with 'free delivery' being the only option via checkout. emailed back asking them to honour their 'free delivery' or i shall buy elsewhere. got en email back canceling my… Read Full Review

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★★★★★

“I ordered a Giant Terrago Disc Womens W2009. Ordered...”

Written on: 03/06/2009

I ordered a Giant Terrago Disc Womens W2009. Ordered the bike on the Monday and it was despatched on the Friday. The bike and value for money are excellent and I am very pleased with it and the service from Ash Cycles. The only down side I would say is the time it took for the bike to be sent out… Read Full Review

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★★☆☆☆

“I ordered a childs bike from Ash Cycles - after...”

Written on: 01/06/2009

I ordered a childs bike from Ash Cycles - after finding it at a reasonable price on their website which also showed that they had 4 in stock.
Nearly a week later I hadnt had an email to say it had been dispatched so I rang them. Eventually got a reply, spoke to a nice lady who told me that the bike I had ordered was likely to be delivered early the next week.
On checking my emails today - thats a week and a day later I find an email saying that they were about to dispatch the bike I ordered… Read Full Review

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