Ash Cycles Reviews - www.ashcycles.com

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★★★★★
4.8 / 5
590
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★★★★★

“The bike was exactly as ordered. The only issue I...”

Written on: 22/03/2011

The bike was exactly as ordered. The only issue I would highlight is that a small number of tools are needed to assemble the bike - an Allen key and spanner for the pedals. Not a problem for most people but I would suggest that they were offered with the bike even if it was a couple of quid.

Bit nit picky because the bike is great, it came on time and I would use the shop again… Read Full Review

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★☆☆☆☆

“Bike arrived next day but in a battered box with...”

Written on: 22/03/2011

Bike arrived next day but in a battered box with damage to bike, replacement part was dispatched 10 days later, it was sent second class post and with insufficient packaging so it arrived damaged as well. No response from any of my emails and had to phone constantly to chase action, furthur damage to the frame, brakes and wheel was discovered on closer inspection. Decided in the end that refund was the best option as after sales customer service was non-existent. Bearing in mind this is a lot… Read Full Review

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★★★★☆

“Fantastic customer service, Bike i wanted wasent in...”

Written on: 17/03/2011

Fantastic customer service, Bike i wanted wasent in stock but ash cycles bent over backwards to do me a brilliant deal on a better higher spec bike. Only bad thing was lack of comunication, had to do some chasing but as soon as they knew my concern they kept on top and kept in touch… Read Full Review

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★★★★★

“great bike. good deal with 15% worth off free goods....”

Written on: 17/03/2011

great bike. good deal with 15% worth off free goods. delivered on time. going to get a bike for my girlfriend soon. service was good. best deal in the uk for the bike i bought9/10. thanks ashcycles… Read Full Review

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★★★★★

“I ordered a Dawes Galaxy cycle quite late in the day...”

Written on: 17/03/2011

I ordered a Dawes Galaxy cycle quite late in the day on Tuesday 8th March. It arrived well packaged on the following Monday morning at exactly the time stated by the on-line delevery tracking system. Ash Cycles keep me informed throughout on the progress of my order by e-mail. The value was excellent with about one third off the list price.

I am very pleased with the service and value from Ash Cycles and would have no hesitation in recommending them to others… Read Full Review

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★★★★★

“brilliant site, had a problem on my own end, but they...”

Written on: 16/03/2011

brilliant site, had a problem on my own end, but they dealt with it perfectly, couldn't be more satisfied to be honest. would recommend to anyway :)… Read Full Review

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★★★★★

“Excellent service, very happy with the bike and...”

Written on: 15/03/2011

Excellent service, very happy with the bike and outstanding value for money. Courier service was quick and efficient with online tracking… Read Full Review

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★★★★★

“Fantasitic service. Great price. Really helpful staff...”

Written on: 15/03/2011

Fantasitic service. Great price. Really helpful staff on the phone. Prompt delivery. I was riding the bike within an hour of delivery. Thanks very much!… Read Full Review

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★★★★★

“Good clear website giving great detail of products....”

Written on: 14/03/2011

Good clear website giving great detail of products. Excellent timely delivery. Fantastic value for money! Would recommend to anyone who wants a good value quality bike… Read Full Review

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★★★★★

“Ash Cycles gave me a great deal on a giant defy 4....”

Written on: 12/03/2011

Ash Cycles gave me a great deal on a giant defy 4. Buying the bike from ash cycles left me impressed with speed of response to questions and customer service I received. The bike came the next day in perfect condition.

With some of the best prices on the internet and good customer care I'm sure I will be buying from Ash cycles again… Read Full Review

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★★★★★

“I had been looking for a touring bike and decided that...”

Written on: 12/03/2011

I had been looking for a touring bike and decided that the Dawes Galaxy was the best choice for my price bracket, Ash Cycles were the cheapest I found on the internet so I opted to buy from them, normally I am quite suspicious about buying from the cheapest but the service I received was some of the best I have experienced when buying on-line. I wouldn't hesitate to order again.
The only way the service could have been improved is an option for Saturday delivery at a small extra cost as even… Read Full Review

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★★★★★

“I received pretty good service from Ash Cycles. The...”

Written on: 09/03/2011

I received pretty good service from Ash Cycles. The bike was well packaged although it did require a degree of assembly but that was known and expected.

My only minor gripe was that I didn't think I was kept sufficiently informed about progress of the order. I had to ring up to establish when delivery might be. Having said that the bike was delivered on the date I was given and at the time stated by the courier.

In an ideal world it would have been good to have known the exact delivery date… Read Full Review

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★★★★★

“ordered online tuesday morning and bike arrived next...”

Written on: 05/03/2011

ordered online tuesday morning and bike arrived next morning. free delivery and the cheapest ptice I could find online.
Great service. Keep up the good work and highly recommended.
Would certainly use againe and recommend to all you online buyers out there… Read Full Review

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★★★★★

“Ordered bike on Sunday, Defy 4 2010 model. Although...”

Written on: 04/03/2011

Ordered bike on Sunday, Defy 4 2010 model. Although frame size requested was not in stock I was given an alternative but better model (Defy 4 Compact 2011) at reduced price.E mail responses were prompt & helpful.New bike arrived on Friday in excellent condition.I was able to track delivery on postal web site and had someone available to sign for delivery when package was due to arrive.
Very good service and bike now ready for weekend… Read Full Review

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★★★★☆

“Like most would like to have purchased locally but Ash...”

Written on: 02/03/2011

Like most would like to have purchased locally but Ash cycles was by far cheaper. Customer communication was good, kept informed of order progress and delivered on a day to suit… Read Full Review

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★★★★★

“Excellent customer service over the phone and via e-mail. ”

Written on: 02/03/2011

Excellent customer service over the phone and via e-mail.
Outstanding price on my bike (Dawes Galaxy '10).

I would have preferred to have bought locally (Oxford) but Ashcycles' prices were the best by a long shot - a saving of £375!

Delivery bang on time as promised. Fully recommended. What more can you say?… Read Full Review

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★★★★★

“The product is great, and came at a brilliant price....”

Written on: 01/03/2011

The product is great, and came at a brilliant price. The service from Ash Cycles was helpful, and they were able to help me choose the right bike. The delivery was a bit slow in comparison to a company like Amazon that deals with very high volume sales but the bike still arrived just a week after they received my cheque, so overall I was impressed by their service. I would definitely buy from them again… Read Full Review

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★★★★★

“Friendly local shop. Very helpful. Even when I was a...”

Written on: 24/02/2011

Friendly local shop. Very helpful. Even when I was a bit daft with trying to track the parcel, Jane came straight back to me to help. Would recommend… Read Full Review

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★★★★★

“I bought a Dawes Espoir 3000 for my 8 year old son...”

Written on: 22/02/2011

I bought a Dawes Espoir 3000 for my 8 year old son from Ash Cycles - his first racing bike! The price was fantastic; £30 less than ebay and a whopping £112 less than 'Chainreaction'.

The communications from Ash cycles was also very good, and the parcel was sent via a trackable 24 hour courier.

The bike itself is good for the price: a decent aluminium frame (the welds and paint finsh are surprisingly neat and tidy), combined with reasonable parts (Shimano 2300 STI levers look good), with… Read Full Review

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★★★★★

“Excellent communication with Ash Cycles and promt...”

Written on: 20/02/2011

Excellent communication with Ash Cycles and promt delivery of a well packaged cycle in perfect condition. 1st class service 1st class cycle.

Peter Holstead
Lincolnshire… Read Full Review

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