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Written on: 04/03/2011
Ordered bike on Sunday, Defy 4 2010 model. Although frame size requested was not in stock I was given an alternative but better model (Defy 4 Compact 2011) at reduced price.E mail responses were prompt & helpful.New bike arrived on Friday in excellent condition.I was able to track delivery on postal web site and had someone available to sign for delivery when package was due to arrive.
Very good service and bike now ready for weekend… Read Full Review
Written on: 02/03/2011
Like most would like to have purchased locally but Ash cycles was by far cheaper. Customer communication was good, kept informed of order progress and delivered on a day to suit… Read Full Review
Written on: 02/03/2011
Excellent customer service over the phone and via e-mail.
Outstanding price on my bike (Dawes Galaxy '10).
I would have preferred to have bought locally (Oxford) but Ashcycles' prices were the best by a long shot - a saving of £375!
Delivery bang on time as promised. Fully recommended. What more can you say?… Read Full Review
Written on: 01/03/2011
The product is great, and came at a brilliant price. The service from Ash Cycles was helpful, and they were able to help me choose the right bike. The delivery was a bit slow in comparison to a company like Amazon that deals with very high volume sales but the bike still arrived just a week after they received my cheque, so overall I was impressed by their service. I would definitely buy from them again… Read Full Review
Written on: 24/02/2011
Friendly local shop. Very helpful. Even when I was a bit daft with trying to track the parcel, Jane came straight back to me to help. Would recommend… Read Full Review
Written on: 22/02/2011
I bought a Dawes Espoir 3000 for my 8 year old son from Ash Cycles - his first racing bike! The price was fantastic; £30 less than ebay and a whopping £112 less than 'Chainreaction'.
The communications from Ash cycles was also very good, and the parcel was sent via a trackable 24 hour courier.
The bike itself is good for the price: a decent aluminium frame (the welds and paint finsh are surprisingly neat and tidy), combined with reasonable parts (Shimano 2300 STI levers look good), with… Read Full Review
Written on: 20/02/2011
Excellent communication with Ash Cycles and promt delivery of a well packaged cycle in perfect condition. 1st class service 1st class cycle.
Lincolnshire… Read Full Review
Written on: 12/02/2011
TOP NOTCH SALES PEOPLE AND SERVICE,POLITE AND HELP FULL. DELIGHTED WITH DELIVERY, BIKE TURNED UP THE NEXT DAY. SUPERB, THANK YOU… Read Full Review
Written on: 12/02/2011
Having searched various websites and visiting the LBS, I decided to buy the giant defy 4 at Ash Cycles. The communictions, speed of delivery and the cost are all fantastic. The bike was easily set up and I am thrilled with my purchase. Highly recommended online supplier… Read Full Review
Written on: 11/02/2011
Received my Raleigh metro 7 days after order. The bike was reasonably easy to assemble but the allen key and a nut for the front mudguard were missing.
I had to make a very small adjustment to the gear setting to engage the lowest gear. I have ridden the bike and it is fantastic, its light and comfortable and the gear range is excellent. Great value for money.
The communication from Ash was very good as was the overall delivery time.
As a guide to other buyers, I am 5' 5" tall and the 18" frame… Read Full Review
Written on: 11/02/2011
on deciding to return to two wheels after almost a lifetime away, i decide on Giant Bike Brand after looking at range decided SEEK model range would suit my needs, on checking websites i found Ashcycles.com, decided on model ordered on Sun Feb 6th cycle delivered on Thurs Feb 10th exactly as promised by Ashcycles in perfect condition, excellent service would recommend Ashcycles to anyone, would like to add that communication from Ashcycles ref by e-mail was excellent regarding everything to do… Read Full Review
Written on: 07/02/2011
excellent, helpful. They answer emails promptly. Very impressed… Read Full Review
Written on: 03/02/2011
Bought a Giant Rapid 2 road bike for around £100 less than many other sites. The bike arrived in perfect condition and after a small bit off assembly was ready to go. Delivery was quick, communication was excellent. I'd definitely buy from Ash Cycles again… Read Full Review
Written on: 02/02/2011
Bike was ordered at around 1300 and was delivered by 1000 the following day, self assembly was easy but they had included a customer service number if we got stuck! Communication was good with emails at regular intervals and was provided with a working tracking number (See, its not hard Wiggle!).
Bike was cheaper from Ashcycles by a good margin with free delivery, It looks to be good quality and sturdy but doesn't weigh a ton!
Most importantly my young Daughter is very impressed and couldn't… Read Full Review
Written on: 31/01/2011
Bike was sent with front wheel completely bended. Upon request for a partial refund for the money equal to wheel truing, company refused to do so even I would be a courtesy of them, as fault came directly from shop (apparently checks are performed before sending the bikes). I had to wait for the bike over a week to be delivered, and I would wait to get the wheel back for another week or so, insted simple refund of £9 (cost of local service) would sort this in four hours and ease life of… Read Full Review
Written on: 27/01/2011 by David Rathmell (1 review written)
Ash cycles are good people to deal with,they answers any email queries you may have promptly.They were extremely competitive on price and offered a good general level of service.
I would purchase from them again, and will recommend them.
My only tiny disappointment was with the courier,which I wont go into detail about,as it was beyond Ash cycles control… Read Full Review
Written on: 21/01/2011
I'm an avid cyclest and bought a raleigh chopper for my son. The service I
recieved was great and my bike was delivered two days after payment was
confirmed. What was even better was that the bike gears and brakes were
already fitted which saved me a lot of hassle assembling the bike.
Very satisfied customer:
… Read Full Review
Written on: 21/01/2011 by theronstar (8 reviews written)
They were polite when I needed to email or call, just not very efficient.
I went with them because their prices were comparable to other companies I have used before. However my usual choices are very quick from order to fulfilment - no longer than 48 hours. It took them a week. I would not mind so much but I have had journeys pop up on me in the last few days where I thought, if only my bike was here!… Read Full Review
Written on: 14/01/2011
ORDER PLACED ON MONDAY NIGHT BIKE ARRIVED AHEAD OF EXPECTATION ON MY BIRTHDAY WEDNESDAY. GREAT SERVICE AND THE DAWES GALAXY PLUS LOOKS GREAT FOR MY TOURING PLANS.ALSO AN UNBEATABLE PRICE. THANKS… Read Full Review
Written on: 07/01/2011
Bought a bike at the best price I could find & with free delivery.It arrived promptly & well packaged.One query I had on the assembly was answered quickly & efficiently.The whole transaction ran smoothly & effortlessly from start to finish & was the best on-line purchasing experience I've had… Read Full Review
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